SAP Note

28976 - Remote connection data sheet

Version 127 Validity: 17.10.2013 -
Language English

Header Data
Released On 17.10.2013 13:19:32
Release Status Released for Customer
Component XX-SER-NET-NEW New or change connection requests to SAP Support
Priority Correction with high priority
Category Installation information

Symptom
Your system has no connection to the SAP network.

Other Terms
Remote connection, Frame Relay connection, Internet, VPN/SNC, IP address

Reason and Prerequisites

Remote connection, Frame Relay connection.

Solution
Send this form to the address specified under point 1
(see below) or send a message on
SAP Service Marketplace at: http://service.sap.com/message
and attach the remote connection data sheet to the message.
Component XX-SER-NET-NEW
The short text for that message must be "Remote Connection Data Sheet".

Remote connection data sheet (Dial-u p )

Company _____________________________________________________________
Customer no.: _______________ Message no. (2): ____________________

Contact person network ______________________________________________

Tel.: ____________________________Fax: ___________________________

E-mail: _____________________________________________________________

Information about the machine with SAProuter and proxy for access to the SAPNet R/3 front
end and SAP Service Marketplace (3):
IP address of the SAProuter computer (*) : __________________________
Host name of the SAProuter computer (*): __________________________
(*) this information is mandatory

Information about the network connection (4):

( ( ) ISDN connection (protocol PPP with CHAP is required)
IP address of the ISDN connection: _____________________________

User name for CHAP: ___________________________________________

(no SAP, OSS, ISDN, and so on)
Password for CHAP: ____________________________________________
(no SAP, OSS, ISDN, and so on)

( ) Provider connection (name) __________________________________

______________________________
ACHTUNG! ONLY an SAP provider in accordance with Note 33953 is permitted.

( ) Frame Relay connection (only possible for Americas)

Frame Relay provider (name): ________________________________

Frame Relay DLCI: ___________________________________________

IP address of the Frame Relay connection: _____________________

Remote connection data sheet (Internet)

Company _____________________________________________________________
Customer no.: _______________ Message no. (2): ____________________

Contact person network ______________________________________________

Tel.: ____________________________Fax: ___________________________

E-mail: _____________________________________________________________

Information about the requested Internet connection (4):

( ) SAProuter / SNC via Internet
( ) Internet VPN
IP address of VPN gateway: ________________________________
Type of VPN Gateway (name/model): ________________________

Information about the machine with SAProuter and proxy for access to the SAPNet R/3 front
end and SAP Service Marketplace (3):
IP address of the SAProuter computer (*) : _________________________
Host name of the SAProuter computer (*): _________________________
(*) this information is mandatory

Information about the Internet connection:

Bandwidth of the Internet connection (in kbps): ___________________
Current load of the Internet connection (in %): ____________

IPSec options (select):

Phase 1
Encryption( ) 3DES
( ) AES-128
( ) AES-256
Hash( ) MD5
( ) SHA-1
Diffie-Hellman( ) Group 2 (1024-bit)
( ) Group 5 (1536-bit)
Lifetime IKE86400 seconds (Default)

Phase 2
Encryption( ) 3DES
( ) AES-128
( ) AES-256
Hash( ) MD5
( ) SHA-1
PFS ( ) NO
( ) YES
Lifetime SA7200 seconds (Default)

Note: IKEv2 / SHA-2 is currently not supported.

Security Note:
For increased security SAP recommends to use SNC encryption on all connection types.

Comments on the remote connection data sheet:

1. Send this remote connection data sheet to one of the following addresses according to your
region or fax it to the specified fax number.
Add "New service connection" in the short text.

________________________________________________________________
Europe/South Africa
SAP AG
R/3 Network Hotline
Neurottstrae 16
D-69190 Walldorf, Germany
Germany

For Germany: Fax 0180 5343430

For all other countries: Contact the relevant support center (refer to Note 560499 for details).
_________________________________________________________________
America
SAP America
3999 West Chester Pike
Newtown Square, PA19073
USA

Fax: 610-661-0716
_________________________________________________________________
Japan
 SAP Japan
SAP Japan Building
1-6-4 Kojimachi, Chiyoda-ku, Tokyo
102-8022 Japan

Fax: 0120-33-2903 / +81 (3) 5543 7801

_________________________________________________________________
SAP Australia
Level 1, Northside Gardens
168 Walker Street
North Sydney, NSW 2060
Australia

Fax: +61/2/9925-7553
_________________________________________________________________
Asia
SAP Asia
30 Pasir Panjang Road
#03-32 Mapletree Business City
Singapore117440

Fax: +65/6664-5050
_________________________________________________________________

2. If you ordered the remote connection data sheet in SAPNet - R/3 Frontend or on SAP Service
Marketplace, a message number was assigned to you. (This may also be the case if you ordered the
data sheet by phone.) Specify your message number here, so that the data sheet can be assigned
to it.

3. Here you must enter the official IP address of the computer on which the communication
software SAProuter and the proxy for accessing the SAPNet - R/3 Frontend and SAP Service
Marketplace are installed.
This address must be an official and registered IP address. Private address areas, such as

10.0.0.0-10.255.255.255
172.16.0.0-172.31.255.255
192.168.0.0- 192.168.255.255

cannot be used.

Only for direct ISDN connection with SAP:

If you do not have an official IP address, you can be assigned one by SAP for accessing the
SAPNet - R/3 Frontend and SAP Service Marketplace (see Note 50430).

4. Further information about the available types of network connections can be obtained from
your local consulting partner (see below) or from the Support Center of your local SAP
subsidiary.

l ISDN dial-up connection (Note 32500)

The prerequisite for the ISDN direct connection is the protocol PPP with CHAP. Use the host name
of the router or the gateway as the CHAP user. The password may contain a maximum of 12
characters.

l Provider connection
Contact addresses for information and contract closing with provider, see Note 33953
(Europe/Africa), 37946 (Asia without Japan), 39894 (Japan), 102414 (Australia/New Zealand),
40739 (Americas/Canada).
See Note 126645 "SAP provider remote connection data sheet".

l X.25 connection
Due to the required bandwidths, X.25 connections are no longer up-to-date. However, they can be
accepted in exceptional cases. Contact your local consulting partner for further information.

l Frame Relay connection

See Note 102277.

l Connection using the Internet

You can now receive services and support from SAP on the Internet.
To ensure that the high security requirements necessary for Internet connections are met, you
must use one of the two data encryption methods offered by SAP:

SNC (Secure Network Communication) for software encryption (sapserv2)

VPN (Virtual Private Networks) for encryption at hardware level (sapserv1)

You can find detailed information on SAP Service Marketplace at

http://service.sap.com/internetconnection.

l Inform us of the official IP address of the WAN interface. This address must be an official
and registered IP address which your network provider or your system administrator told you.
You cannot use the following address areas (private addresses):

10.0.0.0-10.255.255.255
172.16.0.0-172.31.255.255
192.168.0.0- 192.168.255.255

Only for direct ISDN connection with SAP:

If you do not have your own official IP address SAP can assign it to you for accessing the
SAPNet - R/3 Frontend and SAP Service Marketplace (applies to dial-up connections only; for
Internet connections, this is the responsibility of your provider); see Note 50430.

If you have any of the following questions:

 l How do I fill in the remote connection data sheet?

l How can I obtain an IP address?

l Which type of remote connection is most suitable for us (ISDN, provider, X.25, Frame Relay) ?

l What type of software and hardware do I need to establish remote access?

l Questions about using a firewall or address translation

l What kind of costs can I anticipate?

l Which are the prerequisites for an SNC/VPN connection to SAP using the Internet?

Contact the consulting partner that is responsible for your area:

Europe
Schweickert Netzwerktechnik GmbH
E-mail: vpn@schweickert.de

America
HS Network Technologies, Inc.
Tel.: +1/650-494-5285

Asia, Australia
HS Network Technologies Pte. Ltd.
Tel.: +65/6659-1218

China
Schweickert (Dalian) Network Technologies Co, Ltd.
Tel.: +86/411-84767133

Further information about the SAPNet - R/3 Frontend and SAP Service
Marketplace can be obtained from your local Support Center.

Other Attributes
Transaction codes HIER
WEST

Validity
This document is not restricted to a software component or software component version

References
This document refers to:
SAP Notes
301933 Remote connection package (rcPack) - SAP France
200436 How to establish an SAPNet R/3 connection in CIS
200330 Network Providers for Remote Connection in CIS
137342 Schedule - connection to SAP extranet, OSS and SAPNet
122827 How to establish an OSS connection in Poland
102277 To establish remote connection to SAP America
73649 Customer has no connection or only modem available
50430 Official IP addresses for SAP access
40739 Remote connection providers for the US
39894 Network Provider for Remote Connection in Japan
37946 Network Provider for Remote Connection in Asia
35010 Service connections: Composite note (overview)
33953 Network providers for connection to SAPNet R/3 front end
32500 ISDN direct connection to SAP
14716 Questions on ISDN, remote connection to SAP

This document is referenced by:

SAP Notes (14)
301933 Remote connection package (rcPack) - SAP France
200330 Network Providers for Remote Connection in CIS
200436 How to establish an SAPNet R/3 connection in CIS
122827 How to establish an OSS connection in Poland
73649 Customer has no connection or only modem available
102277 To establish remote connection to SAP America
39894 Network Provider for Remote Connection in Japan
50430 Official IP addresses for SAP access
37946 Network Provider for Remote Connection in Asia
40739 Remote connection providers for the US
14716 Questions on ISDN, remote connection to SAP
32500 ISDN direct connection to SAP
33953 Network providers for connection to SAPNet R/3 front end
137342 Schedule - connection to SAP extranet, OSS and SAPNet