Documente Academic
Documente Profesional
Documente Cultură
0 INTRODUCTION
Housekeeping means performing all the duties towards cleaning, maintaining orderliness,
and running a house or a business property. In case of hotels, the housekeeping duties
involve maintaining the hotel to the best possible state in terms of cleanliness, and keeping
it at highly desirable ambience. According Singh (2015), the work environment of
housekeeping has an impact on efficiency and comfort of the employees. Due to the
physically demanding for the housekeeping, hotel housekeepers need ergonomics solution
to help them more flexible in doing their task and job.
Outsourcing is defined as a subcontracting service or a third party for strategic use of firms
resources, to generate firms values and grow competitive edge. Outsourcing is the process
of transferring the responsibility for an exact business function from an employee group to a
non-employee group. Firms often integrate outsourcing as a strategy in business planning.
By embarking into outsourcing, firms can offer better client service, produce a better
product, and do a better job efficiently. By doing that they are putting those responsibilities
in the hands of professionals (Hamzah et al., 2010).
The hotels adopt outsourcing in order to cope with the globalization and the competitive
environment. In housekeeping department, they will be transferring the hotels activities to
experts/professionals who then will perform those services for the hotels.
Professionals will provide the hotel with the best product or service possible.
Outsourcing in housekeeping department can help them to improve quality
by using vendors with more expertise and more specialized processes.
4.0 CONCLUSION
In conclusion, the housekeeping department is very important to the hotel because they are
responsible to make sure the main products of the hotel are clean and comfortable to the
guests. The clean room and public area can increase the satisfaction of guest and make them
become a re-patronage guests hence increase the profit of the hotel. Staffing a hotels
housekeeping department with reliable personnel can be rather difficult at times. It can
require a detailed hiring process to bring unfamiliar associates on board, and usually an
entire Human Resources staff to handle any needs or requests they may have. One
alternative solution that many hotels are embracing is outsourcing some or all of the various
housekeeping functions to nonhotel staffers. This entails the hotel bringing in a third-party
business to supply the staffing needs. Lastly, in my opinion, I think that outsourcing, or not
outsourcing, is a decision that depends on the type of hotel and the attitude of each
hotelier. There are very different services that can be outsourced but the most delicate ones
are those directly involving clients: laundry, cleaning and janitorial services, restaurant, etc.
Whatever the case be, its not an easy decision to make, and the key is to balance the hotels
own resources and external resources.
5.0 REFERENCES
Here Are The Pros And Cons of Outsourcing Housekeeping For Hotels. (2016, January 11). Retrieved
from Occidental Migue Angel: http://www.miguelangelhotel.com/here-are-the-pros-and-
cons-of-outsourcing-housekeeping-for-hotels/
Johnston, M. (2014, January 5). The Pros & Cons of Outsourced vs In-House Maintenance. Retrieved
from Chem Info: https://www.chem.info/article/2014/05/pros-cons-outsourced-vs-house-
maintenance
Naresh Nayak P, A. P. (2017). Manager's Perspective on Hotel Outsourcing Services. Procedings of the
Seventh Asia-Pacific Conference on Global Business, Economics, 9.
Sebahattin Yildiz, Z. H. (2014). The benifits, risks and effects on performance of the outsourcing:
comparative study of seasonal and permanent hotels. ScienceDirect, 8.
Singh, A. (2015). Hotels Housekeeping Innovative Trends and Modern Practices - An Overview.
Journal for Studies in Management and Planning. Vol. 01, Issue 03, pp. 540-548.