DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY
COLLEGE OF BUSINESS ADMINISTRATION
HOTEL, RESTAURANT AND TOURISM MANAGEMENT

SYLLABUS

I. COURSE NUMBER: HRM 6

II. COURSE TITLE: HOUSEKEEPING PROCEDURE
III. CREDIT UNITS: Three (3) Units
IV. PREREQUISITE: HRM 2 (Principles of Hygiene and Sanitation)
V. COURSE DESCRIPTION:
This course is designed to provide students with the knowledge, skills and attitudes to perform housekeeping duties and be qualified as
Housekeeping attendant. It also provides a thorough knowledge of guestroom cleaning and maintenance and also with the sanitation in
housekeeping operations.
VI. COURSE OBJECTIVES:
By the end of the course, the student should be able to:
1. Describe the duties and responsibilities of the housekeeping department.
2. Describe and perform general housekeeping procedures incorporating OHS&W considerations in all aspects.
3. Explain and demonstrate how to service guest rooms incorporating OHS&W practices in all aspects.
VII. COURSE CONTENT
1. Types of establishment and operations
2. Housekeeping department organization chart
3. Role of room attendants
4. Cleaning agents and process
5. Security
6. Guest supplies
 INSTITUTIONAL VISION-MISSION
The Divine Word College of Vigan is a living institutional
witness to Christ and His message, assuming leadership of
service for the youth in the advancement and protection of
their human dignity, Christian and cultural heritage and in
assisting them live a Christian vocation in a mature and
responsible manner through teaching, research and various
services.
INSTITUTIONAL GOALS AND OBJECTIVES
It aims at making Christ present in the life of the
student and the community it seeks to serve.
It is founded on the Christian democratic
principles dedicated to serve the needs of education of the
people of the Province of Ilocos Sur and Northern Luzon,
through the service of a dynamic and scientifically and
technologically-oriented administration, faculty and
personnel.
The school is based on an educational philosophy,
which subscribes to an equitable, relevant, efficient, and
quality education for its clientele. It offers a well integrated
education wherein academic pursuits, dialogue with faith,
religious values and issues of human rights, justice and
peace and enculturation.
It seeks to offer to the student curricula which are
vital and responsive to their growing needs particularly of
their community, and of the nation as a whole, in order that
they will become responsible, productive and useful
Filipino citizens.
It endeavours to produce Christian and mature
graduates fully equipped with the knowledge, values and
skills for community service and community living.
It seeks to give its faculty and employees
opportunities not only to serve the youth but also the
community with commensurate compensation within the
context of social justice and Christian values. It encourages
them to undertake research and intellectual inquiry for the
optimum development of everyone.
COLLEGES OBJECTIVES
The College of Business Administration aims to produce
business graduates with Christian outlook who are
A. Give a common foundation on the
fundamental concepts, theories, and practices of
modern business;
B. Provide sufficient exposure to students, thus
enabling them to relate academic instruction to
the realities of business world;
C. Provide training to developed their clerical skills
thus making them more responsive to modern
office systems, procedures and methods, and
office facilities;
D. Equip the students with knowledge, skills and
values for entrepreneurship; and
E. Provide motivation for professional growth.
F. Common foundation of computer and
understanding concerning modern technology
and business through a core program consisting
of general, professional and technological
secretarial administration;
G. Sufficient exposure to related academic
instruction and to the realities of the business
world;
H. An adequate training to make the secretarial
graduate immediately employable and/or to
engage in entrepreneurship and self-employment;
and Proper motivation for professional growth.
 A. PRELIMS 6 WEEKS
No. of Course content and specific Specific Objectives Strategy/activity Instructional Evaluation Enrichment
hrs. topics approaches Material
2 hrs. Orientation 1. Articulate the institution 1. Discussion of the Syllabus Recitation Study the Vision-
Expectation Vision - Mission a well as the Vision- Mission. Student Manual Mission
Basic Information college goals. 2.Discuss the
2. Acquaint the important expectation and
view of the course and its academic
requirements. consultation
2hrs. Housekeeping Organization To identify the persons Discussion Hotel Recitation Outbound to Vigan
involve in housekeeping Lecture Housekeeping Quizzes Hotels a study of the
-types of housekeeping management. Assignment flow of operations in
-Scope of Housekeeping By: Celia E. Cario housekeeping
Maintenance To enumerate the sections of and Jennefer L. Yap department.
-Standards of Ideal Housekeeping H.K. department; and
-Organizational Chart To illustrate an example of Prepare
-Duties and Responsibilities of the
H.K. organizational chart and organizational chart
Housekeeping Department identify their duties and of Hotel Divino.
responsibilities.
6hrs. Cleaning Supplies and Procedures To identify cleaning Discussion Hotel Recitation Familiarized the
equipment and determine their Lecture Housekeeping Quizzes students with the
-Cleaning Equipment and their proper use/s. Assignment cleaning equipments,
proper use and maintenance By: Celia E. Cario Activity supplies and
-Cleaning Supplies and Materials To explain the cleaning and Jennefer L. Yap chemicals
-Cleaning Chemicals chemicals and their
-Cleaning Standards effectiveness.
-Bathroom cleaning
4 hrs. Furniture cleaning, Care and To explain proper upkeep of Discussion Hotel Recitation Simulate the
Maintenance furniture. Lecture Housekeeping Quizzes processes of spot
Assignment removal and
-spot removal on furniture To explain the procedure of Actual cleaning of By: Celia E. Cario furniture cleaning, as
cleaning windows. furniture and and Jennefer L. Yap well as window
-dusting of furniture and fixtures window cleaning cleaning.
in guestrooms

-Window Cleaning
kitchen cleaning

3hrs. -cleaning the living room/family To determine the sequence Discussion Hotel Recitation Perform living room
room and proper cleaning of the Lecture Housekeeping Quizzes and dining room
living room, dining room, Assignment cleaning.
-Dining Room cleaning stairs, hallways and foyers. By: Celia E. Cario
and Jennefer L. Yap
-cleaning stairs, hallways and
foyers

17hrs. +
1 hr.
Prelim
Exam =
18 hrs.
 B. MIDTERM 6 - WEEKS
5 Hours Floor Care, Cleaning and To discuss maintaining Discussion Hotel Recitation Thorough study
Maintenance different kinds of floors Lecture Housekeeping Quizzes the different
Perform floor examples of floor
-types of floors To determine the steps in By: Celia E. cleaning process types and know
-types of floor cleaning and floor cleaning Cario; Jennefer L. their difference
maintenance Yap and Malini
-Cleaning and maintenance of To discuss the process of Singh
Resilient Floors, Hard floors, stripping/wet scrubbing, floor
Wood Floors, and Carpeted polishing and shampooing of
Floors. carpeted floors.
-Floor Cleaning Process
-Stripping/wet scrubbing
procedures
-Floor polishing procedures
-Carpet shampooing and spot
removal

5 Hours Guestroom Cleaning, Care and To discuss guestrooms Discussion Hotel Recitation Actual cleaning
Maintenance maintenance and to be fully Lecture Housekeeping Quizzes with time frame
knowledgeable regarding its Assignment including how to
-Nature and Scope of Rooms nature and scope. By: Celia E. maintain the care
Maintenance Cario; Jennefer L. of guestroom.
-Classification of guestrooms To identify the classification Yap and Malini
-Types of beds of rooms and the different Singh Students will
-Room Status types of beds as well. know the
different
classifications of
guestroom, beds
and room status.
 -Terminologies Used to describe To determine the different Actual practice
Various Types of Guest codes used to indicate room of room
-Room Amenities in commercial status. maintenance.
hotels, resorts and lodging
houses
-Installation and set up of room
maintenance
7 Hours -Rooms Cleaning and To explain the proper way of Discussion Hotel Recitation Students will
maintenance procedures making up a room be it a Lecture Housekeeping Quizzes perform room
vacant, occupied, or a check Demonstration on Assignments make up, bed
-Room make up procedure out room room make up, By: Celia E. make up and turn
making up the bed Cario; Jennefer L. down service.
-process of making up a bed To learn how to do the turn and turn down Yap and Malini
down service. service. Singh
-process of make up of check
out rooms To discuss regarding
replenishment of linens.
-turn down or night service

-inspecting a vacant, check out

room

-replenishment and maintenance

of bed linen

17 Hrs. +
1 hr.
Midterm
exam=
18 Hours
 C. FINALS 6- WEEKS

6 Hours -Handling of Room Keys To discuss and identify mini Discussion Hotel Recitation Familiarized the
bar items and its proper Lecture Housekeeping Quizzes students on the
-Mini bar in guestrooms set up storage. Assignments different items
and control By: Celia E. included in the
To discuss the proper way of Cario; Jennefer L. mini bar.
-storage of mini bar stocks requesting mini bar items. Yap and Malini
Singh
-Requisition and issuance of To learn how to make an Actual inventory
mini bar stocks inventory on the consumption making and
and the preparation of preparation of
-Inventory of Mini Bar vouchers. vouchers.
consumption and preparation of
vouchers.
3 Hours Linen and Laundry Service Explain the scope and nature Discussion Hotel Recitation Actual way of
of linen and laundry section. Lecture Housekeeping Quizzes keeping linens
-Distribution of responsibilities Assignments and taking good
of laundry staff. By: Celia E. care of guest
To discuss specific duties of Cario; Jennefer L. laundry items.
-Sequence of guest laundry staffs in linen and laundry Yap and Malini
service department and as well as on Singh
the proper way of handling
-Pick up of guest laundry linens.

-Segregation and tagging of

laundry

-Sorting-marking procedures for

unprocessed items
8Hours -Washing procedures To introduce the seven key Discussion Hotel Recitation Actual
catering functions. Lecture Housekeeping Quizzes performance of
-Basic wash steps Assignments washing
Explain why planning is first By: Celia E. procedures.
-Drying with dryers and influences the other six Cario; Jennefer L.
function. Yap and Malini
-Recording and Delivery of Singh
Laundry Items

-Sanitation in Housekeeping

-Pest Control

-Safety and Security in

Housekeeping
17 Hours
+ 1 Hour
final
exam=
18 Hours

Total Number of Hours = 54 Hrs./semester Class Contact Hours: 51 Hrs.

Examination 3 Hrs.
Total 54 Hrs.

Prepared by: Noted by: Approved by:

JEREMY JOSHUA C. RETUTA LUCIA R. REYES, MBA EMY FRANCIS S. ASUNCION, MAEd
Instructor Head, College of Business Administration Dean, Academic Affairs