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Risk Review - AMEA - 2017
Property Information Form Information

H O L I D E X C o d e : DADHA Form Name: Risk Review - AMEA - 2017
Property: ICON-Danang Sun Peninsula Resort-DADHA T y p e : Risk Review
Address: Bai Bac, SonTra Peninsula Upload Date: 27 Oct 2017 03:30 AM
C i t y / S t a t e / Z i p : Danang City, VIET NAM Auditor Name: Reza Kasuri
Phone #: 84 5113938888 Hotel Contact: Juan Losada
Pre-Walk
Standard ID Standard or Question Response
PRE-HOH Will this visit include Heart of House? Yes
PRE-CIV Will this visit include Certifications, Inspections and Verifications? Yes
PRE-COR Will this visit include Corridors and Public Areas? Yes
PRE-EXT Will this visit include Exterior? Yes
PRE-FIT Will this visit include Fitness and Leisure, i.e. playground, tennis courts, basketball court, Yes
etc?
PRE-FB Will this visit include Food & Beverage? Yes
PRE-FRO Will this visit include Front Office? Yes
PRE-GUES Will this visit include Guestrooms? Yes
PRE-HOU Will this visit include Housekeeping? Yes
PRE-HR Will this visit include Human Resources? Yes
PRE-NEW Will this visit include New Construction? No
PRE-RMC Will this visit include Risk Management Coordinator? Yes
PRE-SEC Will this visit include Security? Yes
PRE-STA Will this visit include Staff Accommodation? Yes
PRE-POOL Will this visit include Pool? Yes
PRE-BEACH Will this visit include Beach? Yes
Front Office
56140 Colleagues must not announce or share room numbers and /or personal Compliant
information about a guest. [56140]
Colleagues must not announce or share room numbers and /or personal information
about a guest. [56140]
56146 Replacement keys must only be issued to guests registered to that room. Non-Compliant
[56146]
Positive identification must be requested and provided before a replacement key is issued.
[56147]
IHG Confidential
Requirements And/Or Comments
Positive identification must be requested and provided before a replacement key is
issued. [56147]
Replacement keys must only be issued to guests registered to that room. [56146]
Positive identification must be requested and provided before a replacement key is issued. [56147]
GUIDELINE:Positive identification includes photo identification; passport; driving licence and credit card.
[56148]
GUIDELINE:Where the guest cannot provide positive identification the guest should be accompanied to their
room to retrieve evidence of positive identification. [56149]
56166 Telephone calls must not be connected to a guest room without the caller Other
identifying the name of the person registered to the room. [56166]
Telephone calls must not be connected to a guest room without the caller identifying the
name of the person registered to the room. [56166]
56670 First aid kits must be provided. [56670] Non-Compliant
Consummables found in first aid kits. Items in first aid kit must be according to list
First aid kits must be provided. [56670]

GUIDELINE:Kits should be provided in but are not limited to the following areas: front desk; kitchen;
housekeeping; laundry; maintenance and engineering areas; chemical storage areas; security office. [63913]
56177 A secure storage area must be available where the luggage of registered Other
guests can be stored temporarily. [56177]
A secure storage area must be available where the luggage of registered guests can be
stored temporarily. [56177]
GUIDELINE:Where guest's luggage is stored temporarily General Managers should consider the guidelines
in IHG Risk Management Security on Merlin. [95248]
56184 Where provided Safe Deposit Boxes must meet the following requirements: Compliant
[56184]
Be located in a secure area [56185]
Be accessible from the lobby [56186]
Where provided Safe Deposit Boxes must meet the following requirements: [56184]
Be located in a secure area [56185]
Be accessible from the lobby [56186]
GUIDELINE:General Managers should consider the guidelines in IHG Risk Management Security on Merlin
when implementing a system for the operation of Safe Deposit Boxes. [95250]
263130 Manual initiating devices (call points / pull stations) connected to a fire Other
alarm control panel must be provided in the following locations: [263130]
At or close to the front desk [263131]
Each stair access points [263132]
Each ground floor exit [263133]
Manual initiating devices (call points / pull stations) connected to a fire alarm control
panel must be provided in the following locations: [263130]
GUIDELINE:The maximum travel distance to a manual initiating device (call point / pull station) should not
exceed 61m (200ft). [376207]
FRONT-1 Do luggage and valet claim tickets contain an indemnity disclaimer? Yes
FRONT-2 Is a bomb threat checklist posted by all hotel operators and have staff received suitable Not Observed
training in how to respond to bomb threats?
IHG Confidential
FRONT-3 Is an updated list of all guests with disabilities maintained at the front desk? Yes
Accessed via Opera system
FRONT-4 Are cash drawers equipped with uniquely keyed and operational locks? Not Observed
FRONT-5 Are motor vehicle record checks conducted semi-annually for those employees who operate Not Observed
company owned vehicles and annually for those employees who drive their personal vehicles
for business purposes?
FRONT-6 Are Vehicle Inspection Logs for hotel vehicles completed daily, reviewed and filed? Not Observed
FRONT-7 Is an adequate written fleet safety program available? Not Observed
FRONT-8 Is an approved driver list up to date? Not Observed
FRONT-9 Are valet vehicles inspected for damage and is this noted on the guest's portion of the valet Not Observed
claim ticket before accepting control of the valet vehicle?
FRONT-MISC1 Best Practice item : Front Office
Corridors & Public Areas

55985 A l l F i r e R a t e d D o o r s e x c e p t f o r s e r v i c e r i s e r a n d / o r c o n n e c t i n g g u e s t r o o m Non-Compliant
doors must be equipped with automatic door closers to ensure latching.
[55985]
Where these doors are held open an Automatic Door Release Mechanism is required.
[55986]
Where fire rated rebated double doors are provided, they must be fitted with Door Selectors.
[55987]
All Fire Rated Doors except for service riser and/or connecting guest room doors must
be equipped with automatic door closers to ensure latching. [55985]
Where these doors are held open an Automatic Door Release Mechanism is required. [55986]
Where fire rated rebated double doors are provided, they must be fitted with Door Selectors. [55987]
56035 Emergency exit routes are required to meet the following: [56035] Other
A minimum of two Emergency Exits on each floor [56036]
In hotels without a Fixed Fire Suppression Systems the distance between emergency exits
IHG Confidential
must not exceed 60m (200ft) [56037]
In hotels without a Fixed Fire Suppression System the travel distance to an emergency exit
In hotels with a Fixed Fire Suppression System the travel distance to an exit must not
exceed 60m (200ft). [56039]
In hotels with a Fixed Fire Suppression System the distance between emergency exits must
not exceed 120m (400ft) [56040]
Internal Exit Doors on Emergency Egress routes must be operable from both sides. [56041]
Exit Doors must swing in the direction of egress [56042]
Final Emergency Exits must be fitted with panic hardware. [56043]
Emergency Exits on the same floor that are remote from each other. [263085]
Waiver
18227
Emergency exit routes are required to meet the following: [56035]
In hotels without a Fixed Fire Suppression Systems the distance between emergency exits must not
exceed 60m (200ft) [56037]
In hotels without a Fixed Fire Suppression System the travel distance to an emergency exit must not
exceed 30m (100ft) [56038]
In hotels with a Fixed Fire Suppression System the travel distance to an exit must not exceed 60m (200ft).
[56039]
In hotels with a Fixed Fire Suppression System the distance between emergency exits must not exceed
120m (400ft) [56040]
56044 The dead-end guest room corridor length must not exceed 8m (25ft) in Other
hotels without a Fixed Fire Suppression System or 15m (50ft) in hotels with
a Fixed Fire Suppression System. [56044]
The dead-end guest room corridor length must not exceed 8m (25ft) in hotels without a
Fixed Fire Suppression System or 15m (50ft) in hotels with a Fixed Fire Suppression
System. [56044]
56046 Emergency exit routes from Places of Assembly must meet the following Other
minimum requirements: [56046]
At least separate two exits for 50 to 500 people [56047]
At least three separate exits for 501 to 1000 people [56048]
More than 1001 people, minimum of four separate exits, to be validated by a Qualified
Person. [56049]
Exit Doors Remote from each other [56050]
Exit Doors at least 90cm (3ft) wide [56051]
Emergency exit routes from Places of Assembly must meet the following minimum
requirements: [56046]
At least separate two exits for 50 to 500 people [56047]
At least three separate exits for 501 to 1000 people [56048]
More than 1001 people, minimum of four separate exits, to be validated by a Qualified Person. [56049]
Exit Doors Remote from each other [56050]
Exit Doors at least 90cm (3ft) wide [56051]
56056 Emergency Exits that are fitted with a Fire Door Retainer must meet the Other
following: [56056]
Fail-safe to unlocked position in case of power failure [56057]
Automatically release upon actuation of the fire alarm and detection system [263097]
IHG Confidential
Emergency Exits that are fitted with a Fire Door Retainer must meet the following:
[56056]
56058 Emergency Egress must be possible through exit doors at all times. [56058] Compliant
Emergency Egress must be possible through exit doors at all times. [56058]
56059 Exit signs must meet the following: [56059] Non-Compliant
Directional exit signage must be provided when the exit is not immediately visible. [56060]
Signage must be illuminated by normal and Emergency Lighting that automatically comes on
when the power supply to the normal lighting provision fails. [56061]
Emergency power must be provided to illuminate signage for a minimum of 60 minutes.
[56062]
Found directional signs not working, in some areas the signs were concealed and in
guest room areas.
Exit signs must meet the following: [56059]

Signage must be illuminated by normal and Emergency Lighting that automatically comes on when the
power supply to the normal lighting provision fails. [56061]
Emergency power must be provided to illuminate signage for a minimum of 60 minutes. [56062]
GUIDELINE:Exit signs are not required in guest rooms, other public access rooms accommodating fewer
than 50 people, and small storerooms of less than 50m (450ft). [56063]
56308 All fire safety signage must be in the local language(s) and English. [56308] Other
Waiver
All fire safety signage must be in the local language(s) and English. [56308]
GUIDELINE:Signage should include a pictogram, where appropriate. [63895]
56310 Emergency Egress stairs must meet the following minimum requirements: Other
[56310]
Must exit directly to the exterior or via a Protected Corridor that leads to the exterior [56311]
A handrail must be provided [56312]
Continuously illuminated or immediately illuminate upon entry by guest. [56313]
In Buildings with a Fixed Fire Suppression System, up to 50% of Emergency Egress stair
routes are permitted to exit to the interior of the building subject to approval by a Qualified
Person. [263101]
Emergency Egress stairs must meet the following minimum requirements: [56310]
Must exit directly to the exterior or via a Protected Corridor that leads to the exterior [56311]
A handrail must be provided [56312]
Continuously illuminated or immediately illuminate upon entry by guest. [56313]
In Buildings with a Fixed Fire Suppression System, up to 50% of Emergency Egress stair routes are
permitted to exit to the interior of the building subject to approval by a Qualified Person. [263101]
GUIDELINE:Stairs should be illuminated in such a way that shadows are not cast over the main part of the
treads. [56314]
GUIDELINE:Lights and fittings on stairs should not cause hazards, including electrical, fire or collision
hazards. [56315]
GUIDELINE:Stair risers and stair treads should be dimensionally uniform. [376204]
IHG Confidential
GUIDELINE:Where the staircase is wider than 1.1m a handrail should be provided on both sides of the
staircase. For staircases that are wider than 1.8m the staircase should be subdivided by placing a handrail in
the centre of the staircase, with handrails on either side. [376206]
56317 Storage is not permitted in Emergency Egress stairwells. [56317] Compliant
Storage is not permitted in Emergency Egress stairwells. [56317]
56321 Numbers indicating floor levels are required on Emergency Egress Other
stairwells and must meet the following requirements: [56321]
Be at least 15cm (6in) high [56322]
Have a reflective finish that contrasts with the background [56323]
Be located 1.5m (5ft) above the floor landing [56324]
Be positioned to be clearly visible when the landing / stairwell door is in the open or closed
position. [56325]
Numbers indicating floor levels are required on Emergency Egress stairwells and must
meet the following requirements: [56321]
Be at least 15cm (6in) high [56322]
Have a reflective finish that contrasts with the background [56323]
Be located 1.5m (5ft) above the floor landing [56324]
Be positioned to be clearly visible when the landing / stairwell door is in the open or closed position. [56325]
56329 Automatic Emergency Lighting must be provided in the following areas: Compliant
[56329]
Emergency Egress routes [56330]
Any area where there are Hazardous Processes or Machinery [56331]
Public areas greater than 15m (150ft) [263123]
Areas greater than 50m (540ft) where colleagues work [263124]
Hotel has 4 generators which is able to sustain the hotel operations during emergency
situations. Furthermore there are emergency lights installed as well.
Automatic Emergency Lighting must be provided in the following areas: [56329]
56342 Smoke detectors are required in interior guest room corridors. [56342] Other
Maximum spacing must not exceed 15m (50ft). [56345]
Smoke detectors are required in interior guest room corridors. [56342]
Maximum spacing must not exceed 15m (50ft). [56345]
56347 S y s t e m h a r d - w i r e d d e t e c t o r s c o n n e c t e d t o t h e f i r e p a n e l a r e r e q u i r e d i n t h e Non-Compliant
following areas: [56347]
Public Areas [56348]
Back of House areas [56349]
Attics [56350]
Detectors must be located as per manufacturers requirements at the time of installation.
[56352]
System hard-wired detectors connected to the fire panel are required in the following
areas: [56347]
New building for APEC do not have detector installed at drop off building area
areas: [56347]
IHG Confidential
Attics [56350]
Detectors must be located as per manufacturers requirements at the time of installation. [56352]
GUIDELINE:Heat detectors may be used in areas such as kitchens where the room atmosphere is
unsuitable for the use of a smoke detector. [56354]
56550 Standpipes (rising mains) or hose reels must be provided in all High-rise Other
properties. [56550]
Standpipes (rising mains) or hose reels must be provided in all High-rise properties.
[56550]
56576 Portable fire extinguishers, are required throughout the building. [56576] Compliant
Selected and located based on the type of anticipated fire [56578]
The maximum travel distance to a fire extinguisher must not exceed 25m (75ft). [56581]
Portable fire extinguishers, are required throughout the building. [56576]
263057 Solid fuel-burning fireplaces are only permitted in public areas and where Other
provided must meet the following: [263057]
Equipped with an approved, tempered glass door or other suitable guarding arrangement
[263058]
A non-combustible floor extending a minimum of 1m (3ft) around an open fireplace [263059]
Solid fuel-burning fireplaces are only permitted in public areas and where provided must
meet the following: [263057]
Equipped with an approved, tempered glass door or other suitable guarding arrangement [263058]
A non-combustible floor extending a minimum of 1m (3ft) around an open fireplace [263059]
263086 A diagram showing the emergency exit path to the nearest emergency exit Other
must be displayed on the room side or immediately adjacent to each
meeting room door. [263086]
Must be in local language(s) and English. [263087]
A diagram showing the emergency exit path to the nearest emergency exit must be
displayed on the room side or immediately adjacent to each meeting room door.
[263086]
Must be in local language(s) and English. [263087]
263103 Storage rooms that open on to an Emergency Egress stairwell must provide Other
the following: [263103]
Fire resistant doors with a self-closing mechanism [263104]
Fire detection [263105]
Storage rooms that open on to an Emergency Egress stairwell must provide the
following: [263103]
Fire resistant doors with a self-closing mechanism [263104]
Fire detection [263105]
exceed 61m (200ft). [376207]
IHG Confidential
376196 All penetrations between and through fire resisting constructions must be Compliant
fire stopped with materials or Assemblies with a fire resistance rating not
less than the rating of the surrounding structure. [376196]
Service riser shafts that are not fire stopped at every floor must be fitted with smoke
detection at every third floor and at the top of the service riser. [376197]
All penetrations between and through fire resisting constructions must be fire stopped
with materials or Assemblies with a fire resistance rating not less than the rating of the
surrounding structure. [376196]
Service riser shafts that are not fire stopped at every floor must be fitted with smoke detection at every
third floor and at the top of the service riser. [376197]
56151 Access to Chase Ways (Service Ducts) between guest rooms must be Other
locked to prevent unauthorised access. [56151]
Access to Chase Ways (Service Ducts) between guest rooms must be locked to prevent
unauthorised access. [56151]
56171 Where provided, house telephones in public areas must not connect directly Other
to guest rooms. [56171]
Not Observed
Where provided, house telephones in public areas must not connect directly to guest
rooms. [56171]
476064 Heating / cooling ducts, exhaust vents and service areas must be designed Other
or modified to prevent unauthorised visual access to guest rooms and
acoustic privacy between bathrooms. [476064]
Heating / cooling ducts, exhaust vents and service areas must be designed or modified
to prevent unauthorised visual access to guest rooms and acoustic privacy between
bathrooms. [476064]
605113 Wall mirrors which go all the way to the floor must be protected by an Other
anti-shatter base or film. [605113]
Wall mirrors which go all the way to the floor must be protected by an anti-shatter base
or film. [605113]
56517 Markings or features to make them easily visible must be included on the Other
following: [56517]
Floor-to-ceiling windows [285222]
Glass doors [285223]
Glass walls [285224]
Markings or features to make them easily visible must be included on the following:
[56517]
Glass doors [285223]
Glass walls [285224]
GUIDELINE:Examples of markings or features include coloured lines, decals, patterns, signage crash bars
and planters. [56518]
56519 Safety Glass must be used for all new and replacement glazed elements in Other
Transparent doors [285225]
Transparent gates [285226]
Transparent walls [285227]
Translucent doors [285228]
Translucent gates [285229]
Translucent walls [285230]
IHG Confidential
Safety Glass must be used for all new and replacement glazed elements in the
following: [56519]
GUIDELINE:To protect existing glazed elements anti-shatter film, a screen or a barrier may be used.
[56521]
GUIDELINE:Where a screen or barrier is provided it should be designed to be difficult to climb. [56522]
56526 In guest areas where there is a risk of falling from a height, a permanent Non-Compliant
Barrier must be provided that meets the following: [56526]
Securely fixed [56527]
Be at least 1.1m (3ft 6ins) high [56528]
Gaps or openings limited to 10cm (4in) or less [56529]
Stable [285232]
Non-climbable [285233]
Space to the sides and beneath the barrier must not exceed 10cm (4in) [285234]

In guest areas where there is a risk of falling from a height, a permanent Barrier must
be provided that meets the following: [56526]
Securely fixed [56527]
Be at least 1.1m (3ft 6ins) high [56528]
Stable [285232]
Non-climbable [285233]
Space to the sides and beneath the barrier must not exceed 10cm (4in) [285234]
56640 Doors leading into guest vending and laundry rooms must meet the Other
following: [56640]
Include a view window with a minimum area of 60 cm (100in) [56641]
An un-switched or key switched lighting circuit is required [56644]
Doors leading into guest vending and laundry rooms must meet the following: [56640]
Include a view window with a minimum area of 60 cm (100in) [56641]
An un-switched or key switched lighting circuit is required [56644]
56748 A sign must be provided adjacent to the call button(s) in lift lobbies and Other
Where text is used it must be displayed in the local language(s) and English [56749]
Clearly readable [56750]
Give a clear warning against the use of lifts in the event of fire [289052]
IHG Confidential
Professionally designed [289053]
Professionally fabricated [289054]
Protected from damage [289055]
Pictograms are permitted [581071]
A sign must be provided adjacent to the call button(s) in lift lobbies and meet the
following requirements: [56748]
Where text is used it must be displayed in the local language(s) and English [56749]
Clearly readable [56750]
Give a clear warning against the use of lifts in the event of fire [289052]
Professionally designed [289053]
Protected from damage [289055]
Pictograms are permitted [581071]
GUIDELINE:An example of suitable wording for the signage is: In the event of fire do not use the lift; use
stairs. [56751]
56752 Each lift is required to have a house telephone or intercom and meet the Non-Compliant
Calls must not be answered by an auto-attendant at any time [56753]
Connects directly to a permanently staffed location [289056]
Each lift is required to have a house telephone or intercom and meet the following
Hotel to apply for alternative arrangement as intercom is connected to lobby area and
would only be answered if a staff is prsent near the location
Each lift is required to have a house telephone or intercom and meet the following
Calls must not be answered by an auto-attendant at any time [56753]
GUIDELINE:A permanently staffed location includes a lift maintenance company with a facility to deal with
emergencies twenty four seven, seven days a week. [56754]
606050 Lighting in guest vending and laundry rooms must remain on or Other
automatically illuminate upon entrance into the room. [606050]
Lighting in guest vending and laundry rooms must remain on or automatically illuminate
upon entrance into the room. [606050]
CORR-1 Are walking/working surfaces well maintained and free of trip hazards? Not Observed
CORR-2 Are deadbolts on public multi-occupancy restroom doors disabled or require a key to operate? Not Observed
CORR-3 Are steps and changes in elevations clearly marked? Not Observed
CORR-4 Are vending room doors prevented from being locked? Not Observed
CORR-5 Are Express Check Out folios inaccessible from the guest corridor? Not Observed
CORR-6 Do stairwell handrails terminate to the wall or floor? Not Observed
CORR-MISC1 Best Practice item : Corridors & Public Areas
Guestrooms
IHG Confidential
Consultant Notes:
Inspected room 513.
56034 In guest rooms, halogen bulbs are only permitted in ceiling lights. [56034] Other
In guest rooms, halogen bulbs are only permitted in ceiling lights. [56034]
56366 A means of warning guests with impaired hearing in the event of a General Other
Alarm or voice evacuation message must be provided. [56366]
A means of warning guests with impaired hearing in the event of a General Alarm or
voice evacuation message must be provided. [56366]
GUIDELINE:Flashing beacons and vibrating pillow pads are recommended. [56367]
56571 Where a hotel is not protected by a Fixed Fire Suppression System, guest Other
rooms equipped with stove type cooking equipment must have a Fixed Fire
Suppression System. [56571]
Hotels where more than 50% of guest rooms are equipped with stove type cooking
equipment must be protected throughout by a Fixed Fire Suppression System. [513048]
Where a hotel is not protected by a Fixed Fire Suppression System, guest rooms
equipped with stove type cooking equipment must have a Fixed Fire Suppression
System. [56571]
Hotels where more than 50% of guest rooms are equipped with stove type cooking equipment must be
protected throughout by a Fixed Fire Suppression System. [513048]
513056 Zoned hard-wired smoke or heat detectors with a local sounding device, are Compliant
required in each guest room. [513056]
When zoned hard-wired heat detectors are being replaced at the end of the heat detectors
life, they must be replaced with smoke detectors, excluding New Build properties. [513057]
Zoned hard-wired smoke or heat detectors with a local sounding device, are required in
each guest room. [513056]
When zoned hard-wired heat detectors are being replaced at the end of the heat detectors life, they must
be replaced with smoke detectors, excluding New Build properties. [513057]
609049 Smoke detectors with local sounding device provided in guest rooms must Other
be addressable in hotels without a Fixed Fire Suppression System.
[609049]
Smoke detectors with local sounding device provided in guest rooms must be
addressable in hotels without a Fixed Fire Suppression System. [609049]
56137 Safety and Security information appropriate to the hotel must be made Other
available in guest rooms. [56137]
Information provided in the local language(s) and English. [56138]
Safety and Security information appropriate to the hotel must be made available in guest
rooms. [56137]
Information provided in the local language(s) and English. [56138]
GUIDELINE:Safety and security information includes personal security advice; protection of personal
property; room security notices; in-room safe advisory notices; car park security notices; CCTV warning
notices and guest safety tips. [56139]
56052 A diagram showing the emergency exit path to the nearest emergency exit Compliant
must be displayed on the room side of the guest room door. [56052]
Must be in local language(s) and English [56054]
A diagram showing the emergency exit path to the nearest emergency exit must be
displayed on the room side of the guest room door. [56052]
Must be in local language(s) and English [56054]
56194 Where provided In-room Safes must be fixed to a non-portable surface to Compliant
prevent unauthorised removal. [56194]
IHG Confidential
Where provided In-room Safes must be fixed to a non-portable surface to prevent
unauthorised removal. [56194]
when implementing a system for the operation of In-room Safes. [274131]
56216 A secondary non-keyed locking device must be provided on all guest room Compliant
entrance doors. [56216]
A secondary non-keyed locking device must be provided on all guest room entrance
doors. [56216]
GUIDELINE:Examples include safety/night latch, safety chain or other non-keyed locking device. [56220]
56221 All guest room doors are required to have a one-way view port installed and Compliant
1.5m (5ft) above the floor [56222]
Accessible Rooms must have an additional view port installed no higher than 1.2m (4ft)
above the floor [56223]
View ports equipped with privacy covers [56224]
No privacy covers however it is one way view
All guest room doors are required to have a one-way view port installed and meet the
1.5m (5ft) above the floor [56222]
Accessible Rooms must have an additional view port installed no higher than 1.2m (4ft) above the floor
[56223]
View ports equipped with privacy covers [56224]
56227 Connecting guest room door locks must meet the following requirements: Other
[56227]
Mortice lock with a minimum 2cm (in) throw thumb-turn deadbolt [56228]
Thumb-turn lock operation on the guest room side of the door [274132]
Fixed knob or lever on the guest room side [274133]
Blank plate with no access to screws or bolts on non-guest room side door [274134]
Connecting guest room door locks must meet the following requirements: [56227]
Mortice lock with a minimum 2cm (in) throw thumb-turn deadbolt [56228]
Thumb-turn lock operation on the guest room side of the door [274132]
Fixed knob or lever on the guest room side [274133]
Blank plate with no access to screws or bolts on non-guest room side door [274134]
56514 All windows must be provided with stops that meet the following Other
Where window stops are prohibited, a warning sign in the local language(s) and English
must be provided [56515]
Limit the window opening to a maximum of 10cm (4in) [285220]
Operable only from inside the guest room [285221]
All windows must be provided with stops that meet the following requirements: [56514]
Where window stops are prohibited, a warning sign in the local language(s) and English must be provided
[56515]
Limit the window opening to a maximum of 10cm (4in) [285220]
Operable only from inside the guest room [285221]
GUIDELINE:An example of a warning sign is Attention! The windows in this room can open fully and guests
with young children should exercise care [56516]
56523 D o o r s o p e n i n g o n t o a b a l c o n y a r e a m u s t h a v e a s e c o n d a r y d e v i c e f i t t e d t o Non-Compliant
limit the initial opening of the balcony door. [56523]
Where secondary locking devices are prohibited, a warning sign, in the local language(s) and
English, must be posted on the balcony door. [56524]
For existing balcony constructions with no permanent barrier to prevent risk of falling , a
IHG Confidential
sign, in the local language(s) and English, posted on the balcony door providing a warning
must be provided. [606048]
Doors opening onto a balcony area must have a secondary device fitted to limit the
initial opening of the balcony door. [56523]
Where secondary locking devices are prohibited, a warning sign, in the local
language(s) and English, must be posted on the balcony door. [56524]
Doors opening onto a balcony area must have a secondary device fitted to limit the
initial opening of the balcony door. [56523]
Where secondary locking devices are prohibited, a warning sign, in the local language(s) and English, must
be posted on the balcony door. [56524]
For existing balcony constructions with no permanent barrier to prevent risk of falling , a sign, in the local
language(s) and English, posted on the balcony door providing a warning must be provided. [606048]
GUIDELINE:An example of a warning sign is 'Attention! The balcony door in this room can open fully and
guests with young children should exercise care' [56525]
GUIDELINE:Located at a recommended minimum height of 1.8m (6ft) [285231]
56530 The following areas must have a Slip Resistant finish: [56530] Other
Bathroom floors [56531]
Bathtubs [56532]
Showers [56533]
The following areas must have a Slip Resistant finish: [56530]
Bathroom floors [56531]
Bathtubs [56532]
Showers [56533]
56535 A Balance Bar must be securely installed to assist guests with entering and Compliant
exiting the bath. [56535]
Must be anchored to withstand 110kg (250lbs) pull [56536]
A Balance Bar must be securely installed to assist guests with entering and exiting the
bath. [56535]
Must be anchored to withstand 110kg (250lbs) pull [56536]
56629 Guests must be able to call the following from their guest room telephone: Other
[56629]
Local emergency services [285255]
An on-site location that is permanently staffed [285256]
Guests must be able to call the following from their guest room telephone: [56629]
Local emergency services [285255]
An on-site location that is permanently staffed [285256]
56733 Accessible Rooms must meet the following minimum safety requirements: Other
[56733]
A delayed action door closer fitted to the guest room door [56734]
Emergency lighting [56735]
Accessible Rooms must meet the following minimum safety requirements: [56733]
A delayed action door closer fitted to the guest room door [56734]
Emergency lighting [56735]
IHG Confidential
or film. [605113]
56519 Safety Glass must be used for all new and replacement glazed elements in Other
Safety Glass must be used for all new and replacement glazed elements in the
following: [56519]
GUIDELINE:To protect existing glazed elements anti-shatter film, a screen or a barrier may be used.
[56521]
GUIDELINE:Where a screen or barrier is provided it should be designed to be difficult to climb. [56522]
GUEST-1 Are guestroom door viewports secured to prevent tampering? Yes
GUEST-2 Waste bins in guestrooms and guest bathrooms are fire resistant and washable. Yes
GUEST-3 Irons provided for use in guestrooms are fitted with an automatic shut-off. Yes
GUEST-4 Candles are not placed in guestrooms. Yes
GUEST-5 For each occupied guestroom that has not been serviced, contact must be made with the Yes
guest at least once daily.
GUEST-MISC1 Best Practice item : Guestrooms
Fitness and Leisure

56249 Doors to unsupervised fitness rooms must be secured with an Electronic Non-Compliant
Door Lock using electronic key access. [56249]
Doors to unsupervised fitness rooms must be secured with an Electronic Door Lock
using electronic key access. [56249]
Latches are intentionally placed to prevent door from closing though room equipped
with electronic card
Doors to unsupervised fitness rooms must be secured with an Electronic Door Lock
using electronic key access. [56249]
56251 An emergency telephone must be provided. [56251] Other
Calls must not be answered by an auto-attendant. [56252]
IHG Confidential
Calls must connect to an on-site location that is permanently staffed or directly to the
emergency services. [56253]
Located in a clearly visible location. [274136]
Must be located in the Fitness Room. [476065]
Must be located in the Swimming Pool [476066]
An emergency telephone must be provided. [56251]
Calls must connect to an on-site location that is permanently staffed or directly to the emergency services.
[56253]
GUIDELINE:The telephone may be located in either the Fitness Room or Swimming Pool where the two
facilities are in the same location. [622048]
56263 Signing-in logs must not include guest room numbers. [56263] Other
Signing-in logs must not include guest room numbers. [56263]
56670 First aid kits must be provided. [56670] Compliant
56264 Saunas and/or steam rooms must meet the following minimum safety Non-Compliant
Fitted with a timer that is clearly visible to the user [56268]
Fitted with a non-lockable door [56269]
Fitted with an outside observation window [56270]
Fitted with a protected shatter-proof light fitting that is capable of withstanding the heat
[56271]
Stove guarded by a permanently fixed heat resisting structure [56272]
Where a Fixed Fire Suppression System is installed in the hotel the sauna cabin must be
fitted with a high temperature sprinkler head [56273]
Safety signage displayed in the local language(s) and English [56274]
A distress alarm with direct connection to an on-site location that is permanently staffed
[56275]
A warning sign must be displayed around the steam outlet area [56276]
Hotel need to apply for AA as staff will be permanently stationed outside sauna and
steam room when in operation

Hotel need to apply for AA as staff is permanently stationed outside sauna and steam
room when in operation
IHG Confidential
Saunas and/or steam rooms must meet the following minimum safety requirements:
[56264]
Fitted with a non-lockable door [56269]
Fitted with an outside observation window [56270]
Fitted with a protected shatter-proof light fitting that is capable of withstanding the heat [56271]
Stove guarded by a permanently fixed heat resisting structure [56272]
Where a Fixed Fire Suppression System is installed in the hotel the sauna cabin must be fitted with a high
temperature sprinkler head [56273]
A distress alarm with direct connection to an on-site location that is permanently staffed [56275]
A warning sign must be displayed around the steam outlet area [56276]
NEW GUIDELINE:It is recommended that should a thermometer be provided, it should be non-mercury and
made visible to guests. [680071]
56405 Solarium's / tanning beds must meet the following minimum safety Other
Distress alarm with direct connection to an on-site location that is permanently staffed
[56408]
Safety signage displayed in the local language(s) and English. [56409]
Solarium's / tanning beds must meet the following minimum safety requirements:
[56405]
Distress alarm with direct connection to an on-site location that is permanently staffed [56408]
Safety signage displayed in the local language(s) and English. [56409]
or film. [605113]
FIT-1 Is the fitness center deadbolt disabled or removed? Not Observed
FIT-2 Is the fitness center emergency phone labeled or clearly distinguishable as an emergency Not Observed
phone only, i.e. signage is posted or the phone is red?
FIT-3 Do multiple occupant restrooms/changing rooms have light control restrictions? Not Observed
FIT-4 Dedicated children's play areas are fully enclosed and being monitored from outside the play Yes
area.
Staff permanently stationed in the play area
FIT-MISC1 Best Practice item : Fitness and Leisure

Pool
56410 A Hot Tub must meet the following safety requirements: [56410] Non-Compliant
Be capable of being secured to prevent unauthorised access [56413]
Fitted with a 15-minute operating timer [56414]
A clearly labelled manual shut-off control mechanism for the water circulation pump located
either within 3m (10ft) of the edge of the Hot Tub or at a permanently staffed point with direct
line of sight to the Hot Tub [56415]
IHG Confidential
A No Diving international symbol clearly visible to the user [56416]
Water depth markings clearly visible [56417]
Long pool

A clearly labelled manual shut-off control mechanism for the water circulation pump
located either within 3m (10ft) of the edge of the Hot Tub or at a permanently staffed
point with direct line of sight to the Hot Tub [56415]
A Hot Tub must meet the following safety requirements: [56410]

Be capable of being secured to prevent unauthorised access [56413]
A clearly labelled manual shut-off control mechanism for the water circulation pump located either within 3m
(10ft) of the edge of the Hot Tub or at a permanently staffed point with direct line of sight to the Hot Tub
[56415]
A No Diving international symbol clearly visible to the user [56416]
Water depth markings clearly visible [56417]
GUIDELINE:Access to the Hot Tub may be secured by locating the Hot Tub in a locked and secure room or
by using a fence that meets the swimming pool fence requirements. [56423]
GUIDELINE:Records of maintenance should be maintained. [278051]
GUIDELINE:40C (104F) is the standard maximum temperature for a Hot Tub although the majority of
users prefer a water temperature in the range of 38C - 39C (100F - 102F). [476067]
56426 External Swimming Pools must be secured to prevent unauthorised access. Other
[56426]
Chain link fences are not permitted. [476068]
External Swimming Pools must be secured to prevent unauthorised access. [56426]
Chain link fences are not permitted. [476068]
UPDATE GUIDELINE:Where a fence is used it should be a minimum height of 4ft (1.2 m), with self-closing
and latching gates. The fence should have vertical pickets that do not allow passage of a 4in (100mm)
sphere. [278053]
GUIDELINE:Where a fence cannot be used then a Risk Assessment should be carried out to identify the
most effective way of providing substantially equivalent protection. [278054]
56251 An emergency telephone must be provided. [56251] Other
Calls must connect to an on-site location that is permanently staffed or directly to the
emergency services. [56253]
IHG Confidential
An emergency telephone must be provided. [56251]
Calls must connect to an on-site location that is permanently staffed or directly to the emergency services.
[56253]
GUIDELINE:The telephone may be located in either the Fitness Room or Swimming Pool where the two
facilities are in the same location. [622048]
56429 Doors to unsupervised indoor Swimming Pools must be fitted with Other
Electronic Door Locks. [56429]
Doors to unsupervised indoor Swimming Pools must be fitted with Electronic Door
Locks. [56429]
56433 If a Swimming Pool is closed for an extended period of time it must be Other
secured to prevent unauthorised access. [56433]
If a Swimming Pool is closed for an extended period of time it must be secured to
prevent unauthorised access. [56433]
GUIDELINE:Swimming Pool maintenance includes but is not limited to water cleaning, pool vacuuming and
water treatment. [56436]
GUIDELINE:If the Swimming Pool is not maintained it should be covered using at least a 12-gauge vinyl
mesh with a break-strength of 1,800Kgs (4,000lbs) that is securely anchored in place. [278055]
GUIDELINE:Professionally prepared closed signs should be posted on each access point. [376211]
56438 The swimming pool deck must be Slip Resistant. [56438] Other
The swimming pool deck must be Slip Resistant. [56438]
56439 Diving boards, diving platforms and / or trampolines are not permitted. Other
[56439]
Diving boards, diving platforms and / or trampolines are not permitted. [56439]
56440 The level of lighting in a Swimming Pool area must allow the entire bottom Other
of the swimming pool to be clearly seen. [56440]
The level of lighting in a Swimming Pool area must allow the entire bottom of the
swimming pool to be clearly seen. [56440]
56441 Ladders, steps and / or ramps with handrails must be provided at opposite Other
ends of the Swimming Pool. [56441]
The exposed metal of ladders, steps and handrails must be Corrosion Resistant. [56442]
Ladders, steps and / or ramps with handrails must be provided at opposite ends of the
Swimming Pool. [56441]
The exposed metal of ladders, steps and handrails must be Corrosion Resistant. [56442]
56445 S w i m m i n g P o o l s a f e t y s i g n a g e m u s t b e p r o m i n e n t l y d i s p l a y e d a n d m e e t t h e Non-Compliant
Hours of operation [56446]
Where life guards are not on duty, signage indicating 'No Life Guard on Duty' [56447]
Signs in the local language(s) and English [56448]
'Use at Your Own Risk' [278057]
Rules of operation [278058]
The international 'No Diving' symbol [278059]
Permanently installed [278061]
Swimming Pool safety signage must be prominently displayed and meet the following
Very small signage and not prominent
IHG Confidential

Swimming Pool safety signage must be prominently displayed and meet the following
Hours of operation [56446]
Where life guards are not on duty, signage indicating 'No Life Guard on Duty' [56447]
Signs in the local language(s) and English [56448]
'Use at Your Own Risk' [278057]
Rules of operation [278058]
The international 'No Diving' symbol [278059]
Permanently installed [278061]
56449 Swimming Pool depth markings must be clearly displayed. [56449] Non-Compliant
Depths markings must be displayed near entry points to the swimming pool, on all sides of
the swimming pool and where significant depth changes occur. [56453]
Swimming Pool depth markings must be clearly displayed. [56449]
Swimming Pool depth markings must be clearly displayed. [56449]

Depths markings must be displayed near entry points to the swimming pool, on all sides of the swimming
pool and where significant depth changes occur. [56453]
GUIDELINE:For Deck Level Swimming Pools, the side pool depth signs may be wall mounted. [56454]
GUIDELINE:Recommended to be displayed at the pool deck coping and above the waterline at the edge of
the Swimming Pool. [56455]
GUIDELINE:Painted depth markings should not be used. [278062]
GUIDELINE:Depths should be shown in both feet and metres. [278063]
GUIDELINE:Beach entry and zero depth type swimming pools should display a sign indicating 'shallow
water' at shallow water entrance point. [476069]
56456 Each Swimming Pool must have life safety equipment and meet the Other
Include at least two life safety rings or two throwing lines [56457]
At least one life safety hook [56458]
Be clearly visible and easily accessible [278066]
UPDATE Where life safety rings and/or throwing lines are used they must be connected to
a rope that extends to 1.5 times the width of the pool [278067]
Each Swimming Pool must have life safety equipment and meet the following
Include at least two life safety rings or two throwing lines [56457]
At least one life safety hook [56458]
Be clearly visible and easily accessible [278066]
UPDATE Where life safety rings and/or throwing lines are used they must be connected to a rope that
extends to 1.5 times the width of the pool [278067]
56467 Swimming Pools provided solely for use by children under the age of 6 Other
years are required to meet the following: [56467]
Water depth must not be more than 60cm (2ft) deep [63902]
IHG Confidential
Swimming Pools provided solely for use by children under the age of 6 years are
required to meet the following: [56467]
Water depth must not be more than 60cm (2ft) deep [63902]
GUIDELINE:The walls should not extend more than 15cm (6in) above the water line. [376209]
56472 The quality of swimming pool and/or Hot Tubs and/or children's pools water Other
must be maintained and meet the following requirements: [56472]
Bottom clearly visible [56479]
Free of debris [278075]
The quality of swimming pool and/or Hot Tubs and/or children's pools water must be
maintained and meet the following requirements: [56472]
Bottom clearly visible [56479]
Free of debris [278075]
GUIDELINE:Chemical checks on the swimming pool and/or Hot Tub water should be carried out three times
during pool operating hours and records should be maintained. [278073]
582050 Anti-entrapment drain covers are required in all Swimming Pools and Hot Other
Tub with a single drain. [582050]
Anti-entrapment drain covers are required in all Swimming Pools and Hot Tub with a
single drain. [582050]
POOL-1 Chlorine gas detection is provided in the pool plant areas where appropriate (where chlorine Not Applicable
gas can be generated, even by accidental spillages).
Room unable to be reviewed during time of validation.
POOL-2 Where Lifeguard is in place, do the Lifeguards have valid certification? Not Observed
POOL-MISC1 Best Practice item : Pool
Exterior
56006 For car parks located in or directly below the hotel, either sprinklers or all Other
of the following measures must be in place: [56006]
Separated from the hotel with construction providing a fire resistance rating of at least
90-minutes [56010]
A vestibule with two 30-minute fire and smoke resisting doors at any passes between the
car park and the hotel [56013]
Mechanical or natural smoke ventilation sufficient to keep the garage smoke free [56014]
A fire alarm and detection system linked to the hotel system [56015]
Manual pull stations (call points) provided at all exit points [56016]
For car parks located in or directly below the hotel, either sprinklers or all of the
following measures must be in place: [56006]
Separated from the hotel with construction providing a fire resistance rating of at least 90-minutes [56010]
A vestibule with two 30-minute fire and smoke resisting doors at any passes between the car park and the
hotel [56013]
Mechanical or natural smoke ventilation sufficient to keep the garage smoke free [56014]
A fire alarm and detection system linked to the hotel system [56015]
Manual pull stations (call points) provided at all exit points [56016]
IHG Confidential
56547 Fire hydrants or other water supplies used for fire fighting must be provided Other
at Suitable Locations. [56547]
Fire hydrants or other water supplies used for fire fighting must be provided at Suitable
Locations. [56547]
56212 Access control is required at all doors used by guests from the car park Other
area into interior guest room corridors. [56212]
Access control is required at all doors used by guests from the car park area into
interior guest room corridors. [56212]
56755 Access control is required for lifts that go from basement car park areas to Other
guest room floors. [56755]
Not Applicable
Access control is required for lifts that go from basement car park areas to guest room
floors. [56755]
GUIDELINE:Access control may include but is not limited to CCTV in the lift car that is monitored
twenty-four hours a day, seven days a week combined with key card access control in lift car controlling
access to the guest floors, or key card access control fitted to all doors leading from all basement car park
levels towards the lift lobbies or access point(s) from basement car parking levels towards the lift lobbies, or
permanently manned by Hotel Security or the lift stopping and the lift car doors opening at the Reception
floor in line of sight to reception or a permanently staffed location. [56756]
56658 Exterior areas, including but not limited to the following, must be Other
illuminated during dark hours: [56658]
Parking areas [56659]
Driveways [63911]
Steps [56661]
Courtyards [56662]
Exterior areas, including but not limited to the following, must be illuminated during dark
hours: [56658]
Parking areas [56659]
Steps [56661]
Courtyards [56662]
Driveways [63911]
EXTERIOR-1 Are parking areas, drive, walkways, steps, outdoors, pool, courtyards lighted to ensure Not Observed
safety, security and convenience?
EXTERIOR-2 Is only non-combustible ground cover used within 3 ft of combustible buildings? Not Observed
EXTERIOR-3 Are fire extinguishers provided in outside grilling / fuel burning areas? Not Observed
EXTERIOR-4 Are all doors used for guest entry, including main entrance doors, equipped with electronic Not Observed
locks and signs indicating "Guest key required for entry?"
EXTERIOR-5 Are loading docks properly secured and marked to prevent employee injury and security Yes
breaches?
EXTERIOR-6 Traffic and pedestrain routes are segregated. Not Observed
EXTERIOR-MISC1 Best Practice item : Exterior
Beach
IHG Confidential
BEACH-1 Suitable signage is available and displayed at all access points to the beach and resort areas Not Observed
giving safety advice and clearly identify that guests use the beach at their own risk. The
signage is provided in the local language and English as a minimum.
BEACH-2 Zoning is in place on the beach resort which ensures conflicting activities are segregated to Not Observed
avoid contact. The swimming area is clearly identified with all other activities excluded.
BEACH-3 There is a single line emergency telephone or other approved means of summon assistance Not Observed
in the event of an emergency. This is provided in a clearly designated location adjacent to the
beach.
BEACH-4 Are beach lifeguards suitably trained and undergo regular drills / refresher training? Not Observed
BEACH-5 Is there a suitable 'flag' system in operation on the beach? Not Observed
BEACH-MISC1 Best Practice item : Beach
Heart of House
56720 Flammable Materials stored in the main building or any of the interior Other
corridor guest room areas of a hotel must be kept in fire proof lockers or
cabinets of a minimum of 30 minutes fire resistance. [56720]
Not stored in main building or near guest room
Flammable Materials stored in the main building or any of the interior corridor guest
room areas of a hotel must be kept in fire proof lockers or cabinets of a minimum of 30
minutes fire resistance. [56720]
581078 An alarm panel must be permanently monitored. [581078] Compliant
An alarm panel must be permanently monitored. [581078]
55985 A l l F i r e R a t e d D o o r s e x c e p t f o r s e r v i c e r i s e r a n d / o r c o n n e c t i n g g u e s t r o o m Non-Compliant
doors must be equipped with automatic door closers to ensure latching.
[55985]
[55986]
Where fire rated rebated double doors are provided, they must be fitted with Door Selectors.
[55987]
[55986]
In laundry room doors are held opened
Where these doors are held open an Automatic Door Release Mechanism is required. [55986]
Where fire rated rebated double doors are provided, they must be fitted with Door Selectors. [55987]
56647 Single or multiple station (interconnected) carbon monoxide detectors Non-Compliant
incorporating an alarm must be installed as follows: [56647]
Where there is a Fuel Burning Appliance [56648]
IHG Confidential
In guest rooms adjacent to the room where there is a Fuel Burning Appliance [56649]
In guest rooms adjacent to the vent path from a Fuel Burning Appliance [56650]
In Corridors or Common Areas adjacent to the room where there is a Fuel Burning Appliance
[56652]
Single or multiple station (interconnected) carbon monoxide detectors incorporating an
alarm must be installed as follows: [56647]
In generator room.
Single or multiple station (interconnected) carbon monoxide detectors incorporating an
alarm must be installed as follows: [56647]
In guest rooms adjacent to the room where there is a Fuel Burning Appliance [56649]
In guest rooms adjacent to the vent path from a Fuel Burning Appliance [56650]
In Corridors or Common Areas adjacent to the room where there is a Fuel Burning Appliance [56652]
GUIDELINE:Records of installation should be kept. [285266]
56035 Emergency exit routes are required to meet the following: [56035] Compliant
In hotels without a Fixed Fire Suppression Systems the distance between emergency exits
In hotels without a Fixed Fire Suppression System the travel distance to an emergency exit
In hotels with a Fixed Fire Suppression System the travel distance to an exit must not
exceed 60m (200ft). [56039]
In hotels with a Fixed Fire Suppression System the distance between emergency exits must
not exceed 120m (400ft) [56040]
Emergency exit routes are required to meet the following: [56035]
In hotels without a Fixed Fire Suppression Systems the distance between emergency exits must not
exceed 60m (200ft) [56037]
In hotels without a Fixed Fire Suppression System the travel distance to an emergency exit must not
exceed 30m (100ft) [56038]
In hotels with a Fixed Fire Suppression System the travel distance to an exit must not exceed 60m (200ft).
[56039]
In hotels with a Fixed Fire Suppression System the distance between emergency exits must not exceed
120m (400ft) [56040]
263053 Where gas fires are provided an automatic ignition source with combustion Other
controls to prevent gas from being released into the room is required.
[263053]
IHG Confidential
Where gas fires are provided an automatic ignition source with combustion controls to
prevent gas from being released into the room is required. [263053]
56056 Emergency Exits that are fitted with a Fire Door Retainer must meet the Other
following: [56056]
Emergency Exits that are fitted with a Fire Door Retainer must meet the following:
[56056]
56058 Emergency Egress must be possible through exit doors at all times. [56058] Compliant
Emergency Egress must be possible through exit doors at all times. [56058]
56059 Exit signs must meet the following: [56059] Non-Compliant
Signage must be illuminated by normal and Emergency Lighting that automatically comes on
when the power supply to the normal lighting provision fails. [56061]
Emergency power must be provided to illuminate signage for a minimum of 60 minutes.
[56062]
Signage must be illuminated by normal and Emergency Lighting that automatically
comes on when the power supply to the normal lighting provision fails. [56061]
Faulty exit sign at housekeeping

Signage must be illuminated by normal and Emergency Lighting that automatically comes on when the
power supply to the normal lighting provision fails. [56061]
Emergency power must be provided to illuminate signage for a minimum of 60 minutes. [56062]
GUIDELINE:Exit signs are not required in guest rooms, other public access rooms accommodating fewer
than 50 people, and small storerooms of less than 50m (450ft). [56063]
56329 Automatic Emergency Lighting must be provided in the following areas: Compliant
[56329]
Hotel has 4 generators which is able to sustain the hotel operations during emergency
situations. Furthermore there are emergency lights installed as well.
Automatic Emergency Lighting must be provided in the following areas: [56329]
IHG Confidential
56347 S y s t e m h a r d - w i r e d d e t e c t o r s c o n n e c t e d t o t h e f i r e p a n e l a r e r e q u i r e d i n t h e Non-Compliant
following areas: [56347]
Attics [56350]
Detectors must be located as per manufacturers requirements at the time of installation.
[56352]
Detector not found at new conference building. To confirm installation and
manufacturer's requirements.
areas: [56347]
Attics [56350]
Detectors must be located as per manufacturers requirements at the time of installation. [56352]
GUIDELINE:Heat detectors may be used in areas such as kitchens where the room atmosphere is
unsuitable for the use of a smoke detector. [56354]
56576 Portable fire extinguishers, are required throughout the building. [56576] Compliant
Portable fire extinguishers, are required throughout the building. [56576]
476055 In buildings of more than four floors protected by a Fixed Fire Suppression Other
System the attic must be protected with a Fixed Fire Suppression System.
[476055]
In buildings of more than four floors protected by a Fixed Fire Suppression System the
attic must be protected with a Fixed Fire Suppression System. [476055]
exceed 61m (200ft). [376207]
HOH-1 Are elevator equipment rooms free of storage items and flammable materials? Not Applicable
HOH-2 Are guards, interlocks and emergency kill switches installed correctly and functioning No - High
properly?
Guard rail not installed at kitchen and to extend coverage to prevent access to moving
parts at tram area
IHG Confidential

Kitchen
Rail guard not available
HOH-3 Do all chemical stores and diesel tanks have suitable spill containment that should be able to No - High
hold the capacity of the tanks/stores (110%)?
This spill containment should be able to hold the capacity of the tanks / stores (110%).
HOH-4 Is a map of isolation valves located at the alarm panel? Not Observed
HOH-5 Is staff trained to respond to broken sprinkler heads? Not Observed
HOH-6 Is the fire panel armed and free of fault conditions? No - High

The fire alarm panel must be operating (armed) and free of trouble conditions.
HOH-7 Are replacement sprinkler heads and sprinkler wrench available by the riser? Not Observed
HOH-8 Are all diesel fire pumps equipped with two sets of batteries? Not Observed
HOH-9 Are Fire Pump controls in the ON position? Yes
HOH-10 Are all firewater supply valves either equipped with tamper switches or chains & locks? Not Observed
HOH-11 Is storage kept 45 cm (18") below the bottom of sprinkler heads? Not Observed
HOH-12 Is verbiage for the public address system posted next to the panel? Not Observed
HOH-13 Is the attic free of combustible storage? Not Applicable
HOH-14 Are all fire pumps tied into the fire alarm panel? Not Observed
HOH-15 Are roof mechanicals and equipment properly secured to the roof or building? Not Applicable
HOH-16 Is roof access secured or equipped with an audible alarm, which activates upon opening the Not Applicable
roof door.
HOH-17 Eye wash facilities, for example eye wash bottles, are provided in all locations where No - High
"hazardous chemicals" are stored or dispensed.
IHG Confidential
Need to be maintained

Maintenance
Need to be properly maintained
HOH-MISC1 Best Practice item : Heart of House

Certifications, Inspections and Verifications

55977 All Guest Room entrance doors and door frames must achieve a minimum Compliant
Fire Resistance of no less than 20 minutes. [55977]
All Guest Room entrance doors and door frames must achieve a minimum Fire
Resistance of no less than 20 minutes. [55977]
55965 The Structure of the Hotel must have a minimum Fire Resistance of 60 Other
minutes. [55965]
Public areas and guest rooms / guest corridors [55967]
Back of house areas and guest rooms / guest corridors [55968]
Guest rooms and adjoining rooms [55969]
Plant rooms and all other areas [265106]
The Structure of the Hotel must have a minimum Fire Resistance of 60 minutes. [55965]
Public areas and guest rooms / guest corridors [55967]
Back of house areas and guest rooms / guest corridors [55968]
Guest rooms and adjoining rooms [55969]
Plant rooms and all other areas [265106]
55996 All foam and non-foam filling material for furniture, upholstered furniture Compliant
and furnishing fabrics including drapes, curtains and blinds, beds, bed
bases, mattresses, mattress toppers and upholstered head boards, duvets,
pillows and bed throws, wall coverings and linings and carpets and rugs
used in the hotel must be Flame Retardant. [55996]
All foam and non-foam filling material for furniture, upholstered furniture and furnishing
fabrics including drapes, curtains and blinds, beds, bed bases, mattresses, mattress
toppers and upholstered head boards, duvets, pillows and bed throws, wall coverings
and linings and carpets and rugs used in the hotel must be Flame Retardant. [55996]
GUIDELINE:Manufacturers certificates should be available for inspection. [581066]
IHG Confidential
56355 A General Alarm must sound throughout the building when the fire detection Compliant
system is activated and meet the following requirements: [56355]
Provide a minimum sound level of 75dBA at the bed head [56356]
Provide a minimum sound level of 65dB in all other areas [56357]
System detectors must sound an alarm without delay at the point where the fire has been
detected [56358]
System detectors must sound an alarm without delay at an alarm panel [56359]
A General Alarm must sound throughout the building when the fire detection system is
activated and meet the following requirements: [56355]
Provide a minimum sound level of 65dB in all other areas [56357]
System detectors must sound an alarm without delay at the point where the fire has been detected [56358]
System detectors must sound an alarm without delay at an alarm panel [56359]
56363 The automatic fire alarm system must incorporate a broadcast evacuation Other
message system in the following properties: [56363]
High-rise hotels [56364]
Other hotels without a Fixed Fire Suppression System. [56365]
The automatic fire alarm system must incorporate a broadcast evacuation message
system in the following properties: [56363]
High-rise hotels [56364]
Other hotels without a Fixed Fire Suppression System. [56365]
263126 Emergency lighting must provide a minimum of 60 minutes of illumination. Other
[263126]
Where there is no national code for lighting levels, emergency lighting must provide an
average of 10 lux (1 foot candle) at floor level and a minimum of 1 lux (0.1 foot candle) at any
point. [476050]
Emergency lighting must provide a minimum of 60 minutes of illumination. [263126]
Where there is no national code for lighting levels, emergency lighting must provide an average of 10 lux (1
foot candle) at floor level and a minimum of 1 lux (0.1 foot candle) at any point. [476050]
265094 At least once every 12 months testing of Fire Safety Equipment must be Compliant
carried out in accordance with manufacturers instructions. [265094]
Where fire pumps are provided, electrical and mechanical performance tests must be
At least once every 12 months testing of Fire Safety Equipment must be carried out in
accordance with manufacturers instructions. [265094]
Where fire pumps are provided, electrical and mechanical performance tests must be carried out in
accordance with manufacturers instructions. [265095]
GUIDELINE:Records of testing should be kept. [381050]
GUIDELINE:Should be carried out by a Qualified Person. [381052]
476063 At least once every 12 months maintenance of the Fire Safety Equipment Other
must be carried out in accordance with manufacturers instructions.
[476063]
At least once every 12 months maintenance of the Fire Safety Equipment must be
581055 Super High-rise hotels must have a Fire Strategy developed by a Qualified Other
Person. [581055]
Super High-rise hotels must have a Fire Strategy developed by a Qualified Person.
[581055]
581056 A minimum Rated Construction is required in the following areas: [581056] Other
90-minute fire resistance, or 60-minute fire resistance with a Fixed Fire Suppression System
for the structure of Medium-rise buildings [581058]
120-minute fire resistance and a Fixed Fire Suppression System for the structure of
IHG Confidential
High-rise buildings [581059]
A minimum Rated Construction is required in the following areas: [581056]
90-minute fire resistance, or 60-minute fire resistance with a Fixed Fire Suppression System for the
structure of Medium-rise buildings [581058]
120-minute fire resistance and a Fixed Fire Suppression System for the structure of High-rise buildings
[581059]
55908 The following items must comply with the testing criteria of an IHG Other
recognised Test Authority: [55908]
Products [241065]
Devices [241066]
Assemblies [241067]
The following items must comply with the testing criteria of an IHG recognised Test
Authority: [55908]
Products [241065]
Devices [241066]
Assemblies [241067]
55909 The following installations must be tested and maintained in accordance Other
with manufacturers instructions: [55909]
Pressure Systems [55910]
Lifts and Lifting Equipment [55911]
Electrical Installation [241068]
Gas Installations including fittings and connected appliances and gas detection equipment
[324254]
The following installations must be tested and maintained in accordance with
manufacturers instructions: [55909]
Pressure Systems [55910]
Lifts and Lifting Equipment [55911]
Electrical Installation [241068]
Gas Installations including fittings and connected appliances and gas detection equipment [324254]
GUIDELINE:A thermography inspection should be conducted at least once every five years by a person
who is certified as a qualified thermographer and has documented evidence to show they are able to perform
thermography correctly and efficiently on electrical equipment. [324257]
55912 New Life Safety System installations must be Certified by an Qualified Other
Person. [55912]
New Life Safety System installations must be Certified by an Qualified Person. [55912]
56610 The hotel must ensure that a periodic safety audit is conducted by a Compliant
Qualified Person to identify and reduce the risk of illness associated with
the storage and use of water in the hotel. [56610]
Hotel engage Quatest 2 which is part of government to conduct an assessment of the
hotel and provided with testing reports of legionella. Certificate provided every 3
months.
The hotel must ensure that a periodic safety audit is conducted by a Qualified Person to
identify and reduce the risk of illness associated with the storage and use of water in
the hotel. [56610]
GUIDELINE:Hotels should consider the guidelines and procedures for legionella control on Merlin. [285245]
255050 Changes to Life Safety Systems must be Certified by an Qualified Person. Other
[255050]
Changes to Life Safety Systems must be Certified by an Qualified Person. [255050]
56572 A contract must be in place for specialist cleaning of the kitchen extractor Compliant
hood(s) and ducts. [56572]
IHG Confidential
A contract must be in place for specialist cleaning of the kitchen extractor hood(s) and
ducts. [56572]
GUIDELINE:The interior surfaces of kitchen extractor hoods and ducts should be cleaned at least every six
months, however more frequent cleaning may be needed in busy kitchens. [476057]
263127 An automatic fire alarm system is required throughout the hotel that meets Compliant
the following minimum requirements: [263127]
Have an automatic standby emergency power supply for a minimum of 24 hours operation
[263128]
Have manual initiating devices (call points) [263129]
UPS on standby for 15mins and also connected generator
An automatic fire alarm system is required throughout the hotel that meets the following
minimum requirements: [263127]
Have an automatic standby emergency power supply for a minimum of 24 hours operation [263128]
Have manual initiating devices (call points) [263129]
263140 The General Alarm must sound if any of the following are activated: Other
[263140]
Smoke or heat detector (other than guest room) [263141]
Automatic sprinkler water-flow device [263142]
Manual initiating device (call points / pull stations) [263143]
The General Alarm must sound if any of the following are activated: [263140]
Smoke or heat detector (other than guest room) [263141]
Automatic sprinkler water-flow device [263142]
Manual initiating device (call points / pull stations) [263143]
263144 Two-Stage Fire Alarms are permitted with "addressable" smoke detectors. Other
[263144]
Activation of a second alarm initiating device must result in the activation of the General
Alarm. [581079]
Two-Stage Fire Alarms are permitted with "addressable" smoke detectors. [263144]
Activation of a second alarm initiating device must result in the activation of the General Alarm. [581079]
263146 The broadcast evacuation message system must meet the following Other
Provide a minimum sound level of 65dBA in Places of Assembly [263148]
Include an alarm [263149]
Include a pre-recorded evacuation message in the local language(s) and English [263150]
The broadcast evacuation message system must meet the following requirements:
[263146]
Provide a minimum sound level of 65dBA in Places of Assembly [263148]
Include an alarm [263149]
Include a pre-recorded evacuation message in the local language(s) and English [263150]
581061 Doors and door frames in fire rated walls other than Guest room doors, Other
must achieve a minimum Fire Resistance as follows: [581061]
60-minute construction: A 30-minute rated door and frame is required [581063]
Doors and door frames in fire rated walls other than Guest room doors, must achieve a
minimum Fire Resistance as follows: [581061]
IHG Confidential
56605 Water temperature at points of use must not exceed 52C (125F). [56605] Other
Water temperature at points of use must not exceed 52C (125F). [56605]
GUIDELINE:Hot and cold water outlets should be clearly marked [285243]
GUIDELINE:Where operations require hot water to be distributed above 52C (125F) for control of
legionella or for water hygien purposes, a Risk Assessment should be carried out by a Recognised Expert to
identify the controls in place to prevent scalding. [285244]
GUIDELINE:Water temperature at point of use should not fluctuate more than 5C (10F) once set.
[606049]
56630 Electrical outlet in the following areas must be protected by Ground Fault Other
Circuit Interrupters (GFCI) / Residual Current Devices (RCD) in the form of
circuit breakers or protected outlets. [56630]
Electrical outlets in recreational areas within 12m (40ft) of the edge of a swimming pool
[56631]
Under water Swimming Pool lighting other than low voltage (<50V) lighting [56632]
Exterior electrical outlets exposed to the weather elements or that are within 6m (20ft) of an
external water source [56633]
Electrical outlet in the following areas must be protected by Ground Fault Circuit
Interrupters (GFCI) / Residual Current Devices (RCD) in the form of circuit breakers or
protected outlets. [56630]
Electrical outlets in recreational areas within 12m (40ft) of the edge of a swimming pool [56631]
Under water Swimming Pool lighting other than low voltage (<50V) lighting [56632]
Exterior electrical outlets exposed to the weather elements or that are within 6m (20ft) of an external water
source [56633]
56740 In the event of a fire alarm being activated, lifts must automatically go to Other
the Designated Floor Level. [56740]
Doors must open to allow passengers to escape. [56742]
In the event of a fire alarm being activated, lifts must automatically go to the
Designated Floor Level. [56740]
Doors must open to allow passengers to escape. [56742]
56743 Emergency lighting must be provided in the lift car. [56743] Other
Emergency lighting must be provided in the lift car. [56743]
56744 Lifts must be provided with an alternative power supply which must be Other
available immediately in the event of the normal power supply failing.
[56744]
The lift car must return to a floor level. [56745]
Doors must open when they reach the floor level allowing passengers to exit the elevator.
[56746]
Lifts must be provided with an alternative power supply which must be available
immediately in the event of the normal power supply failing. [56744]
The lift car must return to a floor level. [56745]
Doors must open when they reach the floor level allowing passengers to exit the elevator. [56746]
476086 Ground Fault Circuit Interrupters (GFCI) / Residual Current Devices (RCD), Other
in the form of circuit breakers or protected outlets, are required in interior
areas within 1m (3ft) of a water source. [476086]
Ground Fault Circuit Interrupters (GFCI) / Residual Current Devices (RCD), in the form
of circuit breakers or protected outlets, are required in interior areas within 1m (3ft) of a
water source. [476086]
513052 For all hotels where a lift is not provided with an alternative power supply Other
in the event of the normal power supply failing, a contract must be in place
with a lift maintenance company to provide a twenty-four hours a day,
seven days a week service to release trapped people from the lift. [513052]
IHG Confidential
For all hotels where a lift is not provided with an alternative power supply in the event
of the normal power supply failing, a contract must be in place with a lift maintenance
company to provide a twenty-four hours a day, seven days a week service to release
trapped people from the lift. [513052]
CIV-1 All dry-pipe valves are dry-tripped annually and wet-tripped every 3 years. Not Observed
CIV-2 Is the emergency generator exercised weekly for a minimum of 30 minutes? Not Observed
CIV-3 Is/Are the Boiler Certificate(s) available and current? Yes
CIV-4 Is/Are the Elevator Certificate(s) available and current? Yes
CIV-5 Does the hotel manage an updated asset register/list of equipment which identifies all the Yes
following: - Inventory of all lifting equipment (cradles / elevators / MEWPS etc), pressure
systems, electrical installations etc - Identifies the scheme of examination for each inventory
item if required and current status?
CIV-6 Portable Appliance Testing (PAT): Is there a formal procedure implemented for the inspection No - High
and maintenance of all portable appliances. Is there a register of all portable appliances which
are maintained.
A formal procedure should be implemented for the maintenance and inspection of all
portable appliances .
A register should be maintained of all portable appliances held in the hotel.
This is based on housekeeping checks and notifying engineering team of any defects.
A proper register should be kept in place for all appliances and the maintenance list
CIV-7 Are adapters and temporary wiring, i.e. extension cords, prevented from being used as Not Observed
permanent wiring?
CIV-8 Are electrical panels in good repair and unobstructed? Yes
CIV-9 Is there a robust permit to work / hot work permit (PTW) system developed to control access Yes
issues and hazardous works in the hotel such as hot works (e.g. welding, flame cutting,
flammable fumes), entry into Confined Spaces (e.g. vapors or gases or lack of oxygen
present a risk due to inadequate ventilation),electrical works on high voltage live electrical
equipment?
CIV-10 Are contractors health and safety procedures assessed and reviewed? Are site safety briefs / Yes
induction provided for all contractors employed on the hotel premises, including ensuring they
are aware of the emergency procedures in the hotel?
CIV-11 Does the hotel have an effective program to minimize growth in HVAC components? Not Observed
CIV-MISC1 Best Practice item : Certifications, Inspections and Verifications
Housekeeping
56028 Rubbish and laundry chutes require the following: [56028] Other
At the terminus a 60-minute fire rated door installed [56029]
In un-sprinklered buildings, a single automatic sprinkler or approved automatic suppression
system must be installed at the top of the chute [56031]
Door at the terminus fitted with a self-closing device and held open only by a fusible link
[263081]
In hotels with a Fixed Fire Suppression System, the chute must also have a Fixed Fire
IHG Confidential
Suppression System fitted [263082]
All other rubbish and laundry chute doors must be self-closing and have a self latching
device [263083]
Not Applicable
Rubbish and laundry chutes require the following: [56028]

At the terminus a 60-minute fire rated door installed [56029]
In un-sprinklered buildings, a single automatic sprinkler or approved automatic suppression system must be
installed at the top of the chute [56031]
Door at the terminus fitted with a self-closing device and held open only by a fusible link [263081]
In hotels with a Fixed Fire Suppression System, the chute must also have a Fixed Fire Suppression
System fitted [263082]
All other rubbish and laundry chute doors must be self-closing and have a self latching device [263083]
56172 Lists that include the guest name must not be left anywhere visible to the Other
public. [56172]
Lists that include the guest name must not be left anywhere visible to the public.
[56172]
GUIDELINE:This includes the Housekeeping trolley; breakfast lists, IHG Reward Club members on check
in and fitness facility sign-in. [56173]
56616 Baby cots/cribs must meet the following minimum safety requirements: Other
[56616]
Must be Durable [56617]
Structurally sound [56618]
No sharp or protruding fixings [56619]
No removable plastic coverings [56620]
Cot/crib bars must be no less than 2.5cm (1in) and no more than 6cm (2in) apart [56622]
The mesh weave must be less than 6mm (in) [56623]
No corner posts extensions, steps, footholds or decorative cutouts in the head or foot
boards. [56624]
Drop down rail locking mechanism must be unreachable by the child or difficult for a child to
release [56625]
No rotating hinge in the centre of the top rails and top rail fasteners [56626]
Self-locking feature on folding cots / cribs [56627]
Lockable wheels, where provided [56628]
Snug fitting mattress [63907]
Non-toxic finish [285247]
Mesh free of tears, holes or loose threads [285252]
Baby cots/cribs must meet the following minimum safety requirements: [56616]
Must be Durable [56617]
Structurally sound [56618]
No sharp or protruding fixings [56619]
No removable plastic coverings [56620]
Cot/crib bars must be no less than 2.5cm (1in) and no more than 6cm (2in) apart [56622]
The mesh weave must be less than 6mm (in) [56623]
No corner posts extensions, steps, footholds or decorative cutouts in the head or foot boards. [56624]
Drop down rail locking mechanism must be unreachable by the child or difficult for a child to release [56625]
No rotating hinge in the centre of the top rails and top rail fasteners [56626]
Self-locking feature on folding cots / cribs [56627]
Lockable wheels, where provided [56628]
Snug fitting mattress [63907]
Non-toxic finish [285247]
Mesh free of tears, holes or loose threads [285252]
IHG Confidential
HOUSE-1 Can employees demonstrate knowledge of bloodborne pathogen procedures for spillage and No - High
any materials which may contain bodily fluids?
Unable to demonstrate procedure on handling e.g. Surfaces contaminated with bodily
fluids
HOUSE-2 Are all chemical and spray bottles properly labeled? Not Observed
HOUSE-3 Are lost and found procedures are in place and being followed? Yes
HOUSE-4 Is a showerhead cleaning regime process to flush unoccupied rooms every 5 days? Not Applicable
Not observed.
HOUSE-5 Policy and practice requires that housekeepers clean rooms with door closed unless a guest No - High
is physically present in the room?
Doors are closed at all times. Housekeeping work in pairs a proper procedure to be in
place to include working in pairs while keeping door open when guests are in the room
HOUSE-6 Are linen & storage rooms locked when not occupied? Not Observed
HOUSE-7 Is storage kept 45 cm (18") below the bottom of sprinkler heads? Not Observed
HOUSE-8 Are procedures in place to address any type of spillage, including chemical spills? This Yes
includes the provision of wet floor equipment and signage. Mats should be available in
entryways and other heavily trafficked areas for use during inclement weather.
HOUSE-9 Is a suitable pest control contract in place? Yes
HOUSE-10 Where the laundry facility includes dry cleaning and the use of chlorinated solvents, e.g. Not Observed
tetrachloroethylene (perchloroethylene), as the primary cleaning solvent, has a suitable risk
assessment been carried out with sufficient controls and has appropriate personal
preventative equipment (PPE) been provided?
HOUSE-11 Is laundry never left in the dryer overnight? Not Observed
HOUSE-12 Are greasy rag procedures followed? Not Observed
HOUSE-13 Are the backs and tops of the dryers are kept free of lint build-up and dryer lint traps are Yes
cleaned every shift?
Also cleaning schedule is provided on a monthly basis
HOUSE-14 Is a slip resistant shoe program in place? Not Observed

HOUSE-MISC1 Best Practice item : Housekeeping No - High
Exit doors remain opened and hard to close
HOUSE-MISC2 Best Practice item : Housekeeping

IHG Confidential
Security
56154 A system of key control must be in place for the safe keeping of: [56154] Compliant
Grand Master Keys [56155]
Master Keys [56156]
Sub-master Keys [56157]
A system of key control must be in place for the safe keeping of: [56154]
Grand Master Keys [56155]
Master Keys [56156]
Sub-master Keys [56157]
when implementing a system to ensure Master Keys are kept secure. [56165]
56209 Electronic Door Locks must be approved by IHG. [56209] Compliant
Using Vingcard.
Electronic Door Locks must be approved by IHG. [56209]

56213 All guest room entrance doors must be fitted with an Electronic Door Other
Locks. [56213]
All guest room entrance doors must be fitted with an Electronic Door Locks. [56213]
SEC-1 Are all 'master' type electronic card keys inventoried and accounted for an a daily basis? Not Observed
SEC-2 Are employees prohibited from bringing any type of weapon onto the property? Not Observed
SEC-3 Are master keys stored in a locked, tamper resistant key cabinet? Not Observed
SEC-4 Are Property Removal Authorization forms, i.e. Back Door Passes, completed for all property Not Observed
leaving hotel premises?
SEC-5 Are security officers identifiable by their uniform or by their name badge? Yes
SEC-6 Are security officers prohibited from carrying any type of weapon without Risk Management Yes
approval?
SEC-7 Are Security, MOD, and Engineering staff trained to interrogate electronic locks? Not Observed
SEC-8 Are staff searches and staff property searches carried out with the presence of senior Not Observed
management (HR)? Are employees present during locker searches?
SEC-9 Are the date and time stamp correct on all electronic locks? Not Observed
SEC-10 Are Written Activity Reports completed and reviewed daily, then filed? Not Observed
SEC-11 CCTV: Does hotel have a CCTV system/camera coverage in place? The following areas will Not Observed
be covered: All public access /egress points; staff entrance/exit; Reception; Lobby; Loading
bay; Hotel restaurants and bars; General cashier's office hotel bank; and Ground floor guest
lift lobbies.
SEC-12 CCTV: If equipped with CCTV surveillance system, are all cameras fully operational and Not Observed
recordings retained for no less than 30 days?
SEC-13 Does policy and practice prohibit staff from ever using their electronic keys to provide any Not Observed
other persons or employee access to a guestroom?
SEC-14 Has the hotel appointed a security manager or a person with formal security management Yes
responsibilities as a secondary duty?
SEC-15 Has the Security Manager / Security Champion successfully completed the IHG Hotel Yes
Security Manager Certification Course?
SEC-16 Have all electronic locks been re-keyed within the past six months? Not Observed
IHG Confidential
SEC-17 Have hotel information management system passwords been changed within the past six Not Observed
months or immediately following the termination of an employee having knowledge of the
password?
SEC-18 Is a key log used when issuing and receiving keys? Not Observed
SEC-19 Is the Personal programmer kept in a secured location and all uses are logged? Not Observed
SEC-20 Are daily security checks made of the outside of the hotel, including car parks, gardens and Yes
areas to which the public have access, to ensure security systems are functioning correctly
and the hotel is secure? is a records is kept of these checks?
SEC-21 Where applicable, does the hotel prevent unauthorised access to guest room floors directly Not Applicable
from the basement car park?
SEC-22 Does the hotel have the capability to completely lock down all building entrances at short Yes
notice if required?
Only one main entrance manned by guard.
SEC-23 Where CCTV is operated, does the hotel have an in date and signed set of CCTV Standard Yes
Operating Procedures (SOPs)?
SEC-24 Has an up to date Security Threat & Risk Assessment (using the template or the example No - High
found in the Security Managers Tool Kit) been completed and signed off by the GM?
Not available during validation.
SEC-25 Are there robust procedures for frequent checks of all exits, including final exit routes to Yes
assembly points? Are these checks recorded and are discrepancies identified and addressed?
SEC-26 Does policy and practice restrict and limit card keymaking authorisation such that only the Not Observed
General Manager or his or her designated representative can make a "master" type key?
SEC-MISC1 Best Practice item : Security
Food & Beverage

476072 Hotel must ensure periodic food safety audits are conducted by a Qualified Compliant
Person. [476072]
Hotel must ensure periodic food safety audits are conducted by a Qualified Person.
[476072]
GUIDELINE:A Qualified Person includes but is not limited to audit programs such as Ecosure and the
Diversey Consulting - Consultative Food Safety audit. It also includes food safety audits carried out by the
Authority Having Jurisdiction (AHJ). [476073]
GUIDELINE:The food safety audit should identify whether or not the hotel is meeting compliance with local
food safety regulations, codes of practice and best practice based on the principles of the Hazard Analysis
and Critical Control Point System (HACCP). [476074]
IHG Confidential
56561 A Fixed Fire Suppression System is required for Cooking Ranges and must Compliant
Operated both automatically and manually [56562]
Automatically turn off fuel supply to cooking equipment when system is activated [56564]
Be manually reset after it has activated [56565]
Be connected to the fire alarm control panel [56568]
Hotel provided document in Vietnam that the suppression system is connected to
panel
A Fixed Fire Suppression System is required for Cooking Ranges and must meet the
Operated both automatically and manually [56562]
Automatically turn off fuel supply to cooking equipment when system is activated [56564]
Be manually reset after it has activated [56565]
Be connected to the fire alarm control panel [56568]
GUIDELINE:A wet chemical system should be used. [265085]
FandB-1 Are kitchen floors kept clean? Not Observed
FandB-2 Does dishwasher wash at a temperature of at least 140F - 160F (60C-70C) and rinse at a Not Observed
temperature of at least 180F (82)?
FandB-3 Are mats used around ice machines and kitchen cook line(s) to prevent slippery floor Not Observed
conditions?
FandB-4 Is gas monitoring installed for non-ventilated spaces housing carbon dioxide or nitrogen for Not Observed
beverage dispense systems?
FandB-5 Is an 8" high stainless steel baffle or 18" of horizontal clear space maintained between deep Not Observed
fryers and open flame sources?
FandB-6 Is the Gas Cut Off Valve labeled and easily identifiable? Not Observed
FandB-7 Is cooled food cooled to <25C (77F) within 2 hours and <5C (41F) within an additional 2 Not Observed
hours?
FandB-8 Do freezers maintain 0F (-18C) and Coolers maintain 40F (4C)? Yes
FandB-9 Are rubber gaskets and seals on coolers and freezers cleaned routinely and are in good Not Observed
condition?
FandB-10 Are lights in coolers, freezers, kitchen hoods, and food prep areas covered to prevent Not Observed
breakage?
FandB-11 Are food storage practices / date coding practices considered satisfactory? Is there adequate Not Observed
refrigeration, food separation and evidence of good food covering practices?
FandB-12 Is food in coolers and freezers kept covered? Not Observed
FandB-13 Is food stored off the floor in freezers, coolers, and in dry stores? Not Observed
FandB-14 Are freezers, coolers and dry storage areas clean? Not Observed
FandB-15 Is food discarded if it remains within the temperature danger zone (5-60C / 40-140F) for Not Observed
more than two hours?
FandB-16 Are suitable waste management practices implemented and waste receptacles are covered? No - High
Suitable waste management practices must be implemented.
All receptacles should be covered.

Not covered during validation
IHG Confidential

FandB-17 Are different colored cutting boards are used for different food items (beef, chicken, Not Observed
vegetables, fish, etc.)?
FandB-18 Microbiological testing of food samples are routinely performed Not Observed
FandB-19 Samples of high risk foods are retained for any function >20pax. Not Observed
FandB-20 Are ingredient bins kept covered at all times? Not Observed
FandB-21 Is a suitable pest control contract in place? Yes
FandB-22 Information is available on food allergy and food intolerance. Employees who are employed in Yes
these areas are trained concerning food allergy and food intolerance and dealing with
questions from guests or in dealing with related incidents.
FandB-23 All food handlers have received the appropriate food hygiene training as required by local Yes
regulations
FandB-24 Cooking temperatures are recorded Not Observed
FandB-25 Personal hygiene checks by food handlers are recorded Not Observed
FandB-26 The hotel has put in place a food safety management system to help ensure the safety of Yes
food served in or distributed by the hotel.
Note: An example of such procedures is a hazard analysis and critical control point system
(HACCP). The food safety management system implemented by the hotel should be based
on the HACCP principles.
FandB-27 Hazard analysis, risk assessment and HACCP plan developed and reviewed periodically Not Observed
FandB-28 External and Internal audit observations are addressed and verified as per the action plan No - High
SGS conducted audit on 16-18 Oct 2017. The findings was on hazard analysis of
Aquaculture Drugs by supplier. Hotel is in progress to correct this non conformance.
FandB-29 Cleaning schedules, temperature logs, are developed and are adhered to and signed as Not Observed
required
FandB-MISC1 Best Practice item : Food & Beverage No - High
Expired drinks.
FandB-MISC2 Best Practice item : Food & Beverage

Risk Management Committee

IHG Confidential
RMC-1 Does the Hotel have an up-to-date written Risk Management / Occupational Health & Safety Not Observed
policy which has been authorized and signed by senior management?
RMC-2 The Risk Management Action plan is up to date with all hazards found in the hotel included. Yes
The Risk Management Action Plan reflects issues from HODs checklist, external audits, QE
audits and other sources that identify deficiencies. All issues requiring action are consolidated
into the risk management action plan.
RMC-3 Are the outstanding actions within the RM Action Plan progressing in a timely manner? Not Observed
RMC-4 Are self-assessments completed to help ensure compliance with Brand Safety Standards? Not Observed
RMC-5 Is incident reporting in compliance with local statutory incident reporting processes? Not Applicable
Required but never needed to report
RMC-6 Are internal investigations for accidents and incidents carried out by competent persons when Yes
required?
RMC-7 Hotel use Riskonnect for reporting incidents. Yes
RMC-8 Do executive teams review insurance claims on a regular basis? Not Observed
RMC-9 Are updated copies of the Crisis and Incident manual available off site? Not Observed
RMC-10 Does the hotel have the necessary equipment to manage a crisis and is the equipment Not Observed
regularly checked and maintained?
RMC-11 A hotel specific written HAZCOM plan is available and identifies the hotel's Compliance Not Observed
Officer.
RMC-12 A chemical inventory is kept up to date. Yes
RMC-13 Have hazardous substance assessments been carried out and recommendations Not Applicable
implemented?
RMC-14 Has a risk management committee under the chairmanship of the General Manager /Hotel Yes
Manager been established and does it appear to be functioning well?
RMC-15 Is a competent person (for example the risk management coordinator) appointed from the Yes
hotel management team to the RM committee, who has the additional responsibilities of
planning, implementing and reviewing RM procedures and ensuring all necessary reporting is
completed in a timely manner?
RMC-16 Are AEDs properly maintained? No - High
AEDs should be properly maintained by a competent person.
Packaging already opened
RMC-17 Where AEDs are provided, is there a Risk Assessment to determine suitable location for Not Observed
placement?
RMC-18 Is a slip resistant shoe program in place? Not Observed
RMC-19 Have asbestos containing materials been identified and are proper controls in place such as Not Applicable
an asbestos management plan?
RMC-20 Work orders involving security and safety are separated and designated as "High Priority" Not Applicable
items
Not observed as documents as with owner
IHG Confidential
RMC-21 The hotel has successfully completed the Crisis Tool Kit Yes
RMC-22 The risk management/OHS policy is being communicated and promoted by top management Yes
to all employees with a focus on explaining their Risk Management responsibilities (including
new, temporary and existing members of staff and contractors
RMC-23 Does the hotel utilize Risk Management Calendar effectively and completed the tasks for the Not Observed
year?
RMC-24 Does the hotel consistently utilise the Risk Management Microsite? Not Observed
RMC-25 Risk assessments (job safety analysis) have been carried out to reduce the risks to Yes
employees, guests, visitors and other "stakeholders" through the completion of safety
procedures, for:
a) Fire
b) Leisure Safety (including Children's Clubs, water parks, water sports, high adventure
activities and exterior fitness activities)
c) Security
d) Health & Safety (Guests & Employees)
RMC-26 Are up-to-date Safety Data Sheets (SDS) provided for all chemicals and hazardous Yes
substances?
RMC-27 Is Personal Protective Equipment (PPE) available and used by employees when required? Yes
RMC-28 Does the hotel use the Risk Management Calendar and complete the tasks accordingly? Yes
RMC-MISC1 Best Practice item : Risk Management Committee
Human Resources
55926 At least one colleague trained in first-aid must be on duty in the hotel at all Compliant
times. [55926]
At least one colleague trained in first-aid must be on duty in the hotel at all times.
[55926]
HR-1 A safety training plan is in place for the entire hotel which identifies who needs what particular Yes
training, what training will be provided as a result and when it will be conducted.
HR-2 Are appropriate pre-employment background investigations being conducted to include (if Not Observed
legally authorised to do so) criminal history for all hotel employees?
HR-3 Are Return To Work and Modified Duty programs utilized? Not Observed
HR-4 Are MODs and security officers CPR/First Aid certified? Not Observed
HR-5 Have alcohol servers received the appropriate alcohol awareness training? Not Observed
HR-6 Are motor vehicle record checks conducted semi-annually for those employees who operate Not Observed
company owned vehicles and annually for those employees who drive their personal vehicles
for business purposes?
HR-7 Is driver training provided to all new drivers and annually thereafter? Not Observed
HR-8 Is hotel staff engaged in monthly safety training, i.e. Ten Minute Trainers? Not Observed
HR-9 Are employees trained not to talk with the media and to refer any inquiries to the General Not Observed
Manager or MOD?
HR-10 Have security officers been trained and certified as required by country/state/local law? Not Observed
IHG Confidential
HR-MISC1 Best Practice item : Human Resources
Staff Accommodation
STA-1 Staff Accommodation. Are suitable fire safety precautions implemented in staff Not Observed
accommodation to protect staff?
STA-2 Staff / Colleague Accommodation: Is there sufficient wash and shower facilities in relation to Not Observed
number of occupants in the staff accommodation?
STA-3 Staff accommodation: Have the following risk assessments been carried out- Not Observed
-Fire RA
-Leisure Safety RA
-General Facility RA
-Food Hygiene
STA-MISC1 Best Practice item : Staff Accommodation
Consultant Signature
Location Signature
No Signature Provided!
IHG Confidential

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Risk Review - AMEA - 2017

Property Information Form Information

First aid kits must be provided. [56670]

Corridors & Public Areas

Exit signs must meet the following: [56059]

Fitness and Leisure

FIT-MISC1 Best Practice item : Fitness and Leisure

A Hot Tub must meet the following safety requirements: [56410]

Swimming Pool depth markings must be clearly displayed. [56449]

Exit signs must meet the following: [56059]

HOH-MISC1 Best Practice item : Heart of House

Certifications, Inspections and Verifications

Rubbish and laundry chutes require the following: [56028]

HOUSE-14 Is a slip resistant shoe program in place? Not Observed

HOUSE-MISC2 Best Practice item : Housekeeping

Electronic Door Locks must be approved by IHG. [56209]

Food & Beverage

All receptacles should be covered.

FandB-MISC2 Best Practice item : Food & Beverage

Risk Management Committee

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