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AROOJ KANWAL BUKHARI

ADDRESS
MOBILE NO: +92 349-0596026
EMAIL:aroojshah90@gmail.com
CAREER OBJECTIVE
Seeking a challenging opportunity to demonstrate my skills and abilities and attain experience and knowledge in
an organization working on a global scale offering scope for career growth and professional development.
ACADEMIC QUALIFICATIONS
MSC (Psychology) Punjab University, Lahore 2012
Graduation (BA) Punjab University, Lahore 2010
Intermediate(FA) F. B. I. S. E-Islamabad 2008
Matriculation F. B. I. S. E-Islamabad 2006

WORK EXPERIENCE SUMMARY IN AD GROUP (PVT.) LIMITED AS CLIENT SERVICE EXECUTIVE JULY, 2015TO DATE

My work experience at Ad group (Pvt.) Limited entails the following:


Served as first point-of-contact and first impression at busiest headquarters branch.
Ensured continuous client satisfaction and retention by providing highest level of customer service and
immediately acknowledging and greeting all clients upon walk-in with a personable and professional
approach.
Successfully built and maintained client relationships with timely follow-ups and turnaround times, making
sure telephone calls were answered by the second ring and requests were completed with two hours.
Addressed and resolved clients' concerns quickly and effectively

EDUCATIONAL PROJECTS
Case Reports of Clinical Psychology).
Effect of Academic Self Concept and Locus of Control on Academic Achievement of Students.
Link between Employees Leadership Competence with Job Satisfaction

WORK EXPERIENCE
AS A TEACHER JAN, 2012 TO SEP, 2012
Wahdat Public School (Wahdat Colony)
Al-Ahmed Grammar School.
_____________________________________________________________________________________________
AS AN ECR (EXECUTIVE CUSTOMER RETENTION) AT WI-TRIBE FROM JANUARY 2015 TO JUNE, 2015.
Multi-tasking duties and activities to retain the customers and doing follow ups to facilitate the
Nationwide customers.
Also acting as an active employee for the company in seminars.
_____________________________________________________________________________________________
AS A CRO AT SUZUKI ISLAMABAD MOTORS FROMMARCH,2012 TO DECEMBER 2014
Worked on C.R.M (Customer Relation Management) Online Data Base Software.
Worked on Communication Base Software D.I.M.S (Dealer Information Management System)

Cros region wise training contest


Stood at 2nd place in whole region in the contest between all the CROs under the platform of
PAK SUZUKI MOTORS.
COMPUTER LITERACY
Online database management software handiling.
Communication base software handling.
Skills on Company software Packages.
E-Mail & E correspondance.
Extensive working knowledge of Microsoft Office.
PERSONAL DATA
Date of Birth: 11-June-90
Nationality: Pakistani
Marital status: Single
REFERENCES
Reference will be furnished on demand.

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