BUSINESS ADMINISTRATION ORAL TEST

UNITS 1, 2 & 5

QUESTIONS

1. Which of the following aspects are important to you in a job? Why?

Money, professional development, job satisfaction, career opportunities, free time.

in my opinion i think that the most important aspect in a job is the job satisfaction, because is very
necesary for my, a job with satisfaction, i can work more efficiently and to stay a long time at work.
because for example the money or free time is very important, but in a real job i work a little time for
money, then i prefer job satisfaction in a future work is worthwhile.

en mi opinin, creo que el aspecto ms importante en un trabajo es la satisfaccin laboral, porque es

muy necesario para m, un trabajo con satisfaccin, puedo trabajar de manera ms eficiente y
permanecer mucho tiempo en el trabajo. porque, por ejemplo, el dinero o el tiempo libre es muy
importante, pero en un trabajo real trabajo un poco de tiempo por dinero, entonces prefiero la
satisfaccin laboral en un trabajo futuro que vale la pena.

and professional development. everyone wants to have personal growth in their lives including in their
work.

y desarrollo profesional. Todos desean tener crecimiento personal en sus vidas incluyendo en su
trabajo.

2. Which of the following aspects are important to you in a job? Why?

Professional development, job security, opportunities for promotion, training, variety

3. Which of the following aspects are important to you in a job? Why?

Money, job satisfaction, career opportunities, opportunities for promotion, variety

4. What are the responsibilities of a project manager?

he has to worry about many things, so that the project is successful and can work well. for example.
he has to know ideas and insights, to create a schedule to follow, the resources, (necessary elements
for a project). a budget to respect, a deadline to finish the project. and adapt the shedule with the
updates that are happening.
it is very important that the project manager knows how to work in a teamwork, which helps the team
to achieve the objectives, goals and targets of the project.

el tiene que preocuparse de muchas cosas, para que el proyecto tenga exito y pueda funcionar bien. for
example.
el tiene que saber ideas and insights, para crear a schedule para seguir,los recursos, (necessary
elements for a project). a budget que respetar, a deadline para terminar the project. e ir adaptando el
shedule con los updates que vayan ocurriendo.
es muy importante que el project manager sepa trabajar en un teamwork, que ayude al team a
conseguir los objetives, goals,targets del proyecto .

5. How important is it to improve customer satisfaction?

Customer satisfaction is very important for a company. to have good sales it is necessary to satisfy
expectations and requirements with top-quality goods and services. and have good customer service.
this will result in a happy customer who is more likely to buy the company's products and services.

La satisfaccin del cliente es muy importante para una empresa. para tener buenas ventas es necesario
satisfied las expectativas y los requerimientos with top-quality goods and services. y tener un buen
 servicio al cliente. esto dar como resultado un cliente feliz que es ms probable que compre los
productos y servicios de la compaa.

6. What are the key components of good customer service?

the key components of good customer service are:
listen to the customer, listen to their requirements, expectations, be fast and efficient in customer
service, have a good technical support. but it is more important to have high quality goods and services
so that customers do not have problems after buying.

los componentes claves del buen servicio al cliente son:

escuchar al cliente, escuchar sus requirements, expectations, ser rpido y eficiente atendiendo al
cliente, tener un buen technical support. pero es mas importante tener bienes de alta calidad y
servicios para que los clientes no tengan problemas despus de comprar.

7. What are a business administrators responsibilities?

he has to worry about many things, so that the project is successful and can work well. for example.
he has to know ideas and insights, to create a schedule to follow, the resources, (necessary elements
for a project). a budget to respect, a deadline to finish the project. and adapt the shedule with the
updates that are happening.
it is very important that the project manager knows how to work in a teamwork, which helps the team
to achieve the objectives, goals and targets of the project.

el tiene que preocuparse de muchas cosas, para que el proyecto tenga exito y pueda funcionar bien. for
example.
el tiene que saber ideas and insights, para crear a schedule para seguir,los recursos, (necessary
elements for a project). a budget que respetar, a deadline para terminar the project. e ir adaptando el
shedule con los updates que vayan ocurriendo.
es muy importante que el project manager sepa trabajar en un teamwork, que ayude al team a
conseguir los objetives, goals,targets del proyecto .

8. What are some tips for Effective Networking?

to have an effective network it is necessary to meet people through groups. for example:
contact25. contac25 organizes business-to-business networking events. at these events,
participants hace series of mini-meetings with new contacts.

These events are a series of mini-meetings with new people to generate new contacts that are
related to their work. the idea is to speak a few minutes but with many people to have more
contacts for your business

para tener una red efectiva es necesario conocer gente a travs de grupos. por ejemplo:
contact25.
contac25 organiza eventos de networking de empresa a empresa. En estos eventos, los
participantes hacen series de mini reuniones con nuevos contactos.
estos eventos hay una serie de mini reuniones con nuevas personas para generar nuevos
contactos que estn relacionados con su trabajo. la idea es hablar pocos minutos pero con
muchas personas para tener mas contactos para tu negocio

networking is important not only for generating business. In today's more complex and
interrelated irganizations, ntworking is also an essential management skill. Personal
 relationships are a source of information and power the better the quality of your network, the
more social capital you have. contacts outside your organization and industry give you an
external perspective that enables innovation. a wide range of relationships inside your
organization provides you with opportunities to build support and develop your ideas.

9. What is Networking?

Networking consists of establishing a professional network of contacts that allows us to get to

know ourselves and our business, listen and learn from others, find potential partners, partners
or investors

El networking consiste en el establecimiento de una red profesional de contactos que nos permite
darnos a conocer a nosotros y a nuestro negocio, escuchar y aprender de los dems, encontrar posibles
colaboradores, socios o inversores.

For example contact25

10. What makes Networking worthwhile?

is worthwhile when you create contacts, business opportunities, new ideas, new partners,
expand business vision for other reas

es worthwhile cuando logras crear contactos, oportunidades de negocio, nuevas ideas,nuevos socios
ampliar la visin del negocio para otras areas

11. What are bad Networking habits?

bad habits in networking are: wrong attitude, aggressive selling, just sell, be the center of
attention, non-professional information, find contacts you already know, you are looking for
new contacts not partners of your company, do not ask for a phone number or email to contact
you in the future. You have to go with good attitude to meet people.

malos habitos en el networking son:

actitud equivocada, venta agresiva, solamente vender, ser el centro de atencion, informacin no
profesional, buscar contactos que ya conoces, tu buscas nuevos contactos no compaeros de tu
empresa, no pedir numero telefonico or email para contactarse en el futuro. tienes que ir con buena
actitud para conocer gente.

12. What is Speed Networking?

Networking is a philosophy that consists of establishing a professional network of contacts that

allows us to get to know ourselves and our business, listen and learn from others, find potential
partners, partners or investors but faster for example contact25

El networking es una filosofa que consiste en el establecimiento de una red profesional de contactos
que nos permite darnos a conocer a nosotros y a nuestro negocio, escuchar y aprender de los dems,
encontrar posibles colaboradores, socios o inversores. Pero mas rapido por ejemplo contact25

In 5 minuts you have:

2 minuts talk about your company/ organization
2 minutes to talk about your partners company/ organization
30 seconds to score your partner, and note down future action.
30 second to move on to the next meeting.
Is simple, effective and generates results.
 En 5 minutos tienes:
2 minutos habla sobre su empresa u organizacin
2 minutos para hablar sobre la empresa u organizacin de su compaero
30 segundos para anotar su pareja y anotar la accin futura.
30 segundos para pasar a la prxima reunin.
Es simple, efectivo y genera resultados.

13. Whats the Golden Rule of Networking? Why is it so?

Relacionarlas con las otras de arriba como las cosas q no debes hacer y cosas que debes hacer ya qeu
vas a conocer gente.

14. What is a project?

A project is a big idea with different tasks, and need a project manager

el tiene que preocuparse de muchas cosas, para que el proyecto tenga exito y pueda funcionar bien. for
example.

he has to worry about many things, so that the project is successful and can work well. for example.
he has to know ideas and insights, to create a schedule to follow, the resources, (necessary elements
for a project). a budget to respect, a deadline to finish the project. and adapt the shedule with the
updates that are happening.
it is very important that the project manager knows how to work in a teamwork, which helps the team
to achieve the objectives, goals and targets of the project.

el tiene que saber ideas and insights, para crear a schedule para seguir,los recursos, (necessary
elements for a project). a budget que respetar, a deadline para terminar the project. e ir adaptando el
shedule con los updates que vayan ocurriendo.
es muy importante que el project manager sepa trabajar en un teamwork, que ayude al team a
conseguir los objetives, goals,targets del proyecto .

15. What makes a project successful? for a project to be successful it is necessary to have a good schecule
etccc leer arriba pero agregarle good nice excellent team work etc.

16. What is the difference between a Project & an Operation? L profe no pas operation rogemos no nos
toque xdxdd. Yo dira: a project is a bid idea with diferents operation and task y que estas tamben
llevan schedule budget, objetives, all operations follow the project for example the university a
operation is the administracion.

17. What is a Project Life Cycle?

is related to shedule and deadline

y se le mete entremedio objetvies,teamwork,budget, a projet in general.

18. Why do projects fail? Cuando fracas an todos estos puntos anteriores

a project fails to have errors in different areas of the project for example: shedule, Budget,
objetives,teamwork so bad, etc.

19. What skills should a Project Manager have?

el tiene que preocuparse de muchas cosas, para que el proyecto tenga exito y pueda funcionar bien. for
example.

he has to worry about many things, so that the project is successful and can work well. for example.
 he has to know ideas and insights, to create a schedule to follow, the resources, (necessary elements
for a project). a budget to respect, a deadline to finish the project. and adapt the shedule with the
updates that are happening.
it is very important that the project manager knows how to work in a teamwork, which helps the team
to achieve the objectives, goals and targets of the project.

el tiene que saber ideas and insights, para crear a schedule para seguir,los recursos, (necessary
elements for a project). a budget que respetar, a deadline para terminar the project. e ir adaptando el
shedule con los updates que vayan ocurriendo.
es muy importante que el project manager sepa trabajar en un teamwork, que ayude al team a
conseguir los objetives, goals,targets del proyecto .

20. What are the benefits of having a customer strategy?

21. What is the difference between headquarters & branches? Give examples

22. What is the meaning of workforce? Give examples

23. What is the meaning of market position?

24. What is CRM (Customer Relationship Management)? How does it improve a business?

25. What does Customer Centricity mean?

26. What is Customer focused Leadership?

27. Why does feedback lead to improvement in a company?

28. Why do companies need to empower front-line?

29. What is it understood by Design the experience?

30. Why is it important to understand the customer?

31. How can companies measure their customer service?

32. What does Service Culture mean?

33. What is Success Strategy? Give an example

34. Why is it important to act on customer feedback?

35. What is the importance of updating tasks?

36. How important is it to delegate tasks?