QUALITY CONTROL CIRCLE (QCC) STORY 7 STEPS
1 PROBLEM IDENTIFICATION
2 OBSERVATION
3 ANALYSIS
4 ACTION
5 CHECK
6 STANDARIZATION
7 CONCLUSION
1 CHECK SHEET / CHECK LIST
2 STRATIFICATION
3 PARETO DIAGRAM
4 CAUSE & EFFECT DIAGRAM
5 HISTOGRAMS
6 SCATTER PLOT
7 CONTROL CHARTS
MANAGEMENT 7 TOOLS OR NEW 7 TOOLS (M7 OR N7 TOOLS)
1 AFFINITY DIAGRAM
2 RELATION DIAGRAM
3 TREE DIAGRAM
4 MATRIX DIAGRAM
5 MATRIX DATA ANALYSIS
PROCESS DECISION
6 PROGRAM CHART
7 ARROW DIAGRAM
D DEFINE PHASE
M MEASURE PHASE
A ANALYSIS PHASE
I IMPROVE PHASE
QUALITY CONTROL 7 TOOLS
To collect the necessary data easily and systematically for classifying
information for analysis
To divide data into several groups according to common factors like
machine, defect, shift, operator etc
Majority of defects are caused by few defective item, which classifies the
quality problem into the vital few and trivial many (80-20 rule)
Always prefer to use the major categories of problem, as it will give a better
focus on the root causes
Organize data into groups by counting how much data is in each group
It is a prediction tool and to examine the relationship between the two,
paired, interrelated data types and to understand the behavior of the
process
To examine a process to see if it is stable or to maintain the stability of
process
Organize idea and data and is commonly used within project management
and allows large number of ideas stemming from brainstorming to be
sorted into groups, based on their natural relationships for review and
analysis
To identify logical relationship in a complex and confusing problem
situation.
To breakdown broad categories into finer and finer levels of detail for
stepping into specific from generalities
Relationship between two, three or four groups of information
To determine how different factors relate to one another
Identifies what might go wrong in a plan under development and to aviod
problems
To calculate critical path of the projects (Critical Path Method (CPM) &
(Program Evaluation and Review Technique (PERT))
QIT with DMAIC
C CONTROL PHASE