Emily Da Costa

118 Evergreen Hill Road, Simcoe, ON, N3Y 4K1 519-998-7868 emily.dacosta@outlook.com

Professional Experience
Records Clerk, Waterloo Regional Police Service, Cambridge, ON Sep 2013- June 2014

Collaborated with officers of multiple ranks to input relevant occurrence information for records
keeping, court orders and legal notices
Educated officers on protocols for entering and correcting dictatypist records and redirected when
required
Knowledge and use of Police Computer Systems such as Niche, PARIS, CPIC
Identified and directed appropriate attention to inconsistencies, particularly when in same day
official court proceedings, ensuring all information relevant and accurate

Day Program/Physiotherapist Assistant, St. Josephs Health Care, London, ON Mar 2012 Mar 2013

Assisted and managed program administration/records keeping, prioritize and work under tight
deadlines
Engaged, educated and monitored Rheumatology Day Program attendees on ergonomics, body
posture and body mechanics in exercise
Interviewed, collected, inputted and analyzed statistical data for team into SPSS database
Designed, developed, and released information flyers and brochures, as well as ensured accuracy and
timeliness

School Age Program Coordinator, London Childrens Connection, London, ON Oct 2011 Mar 2012

Developed and implemented environmental initiatives for student, staff and parental involvement
Corresponded with teaching professionals and parents regarding changes, ensuring health and safety
of attendees
Maintained educational material and equipment, provided support for field day events
Tracked program funding and attendance data; presented found data to superiors; responded
promptly to concerns

Medical Editor/Researcher, Hingley Medical Rehabilitation and Consulting Services Jun 2011 - Aug 2011

Developed and edited medical reports for legal representatives, insurance adjustors and medical
history
Greeted and spoke with claimants/clients, assisted in identifying gaps in medical and social services
Researched, collected data on catastrophic and non-catastrophic injuries and other medical ailments
Followed direction of administrator and case management project lead to ensure accurate analysis of
individual care needs

Administrative Assistant, Physiotherapy Health Institute & CBI, Kitchener, ON Aug 2010 May 2011

Directed incoming patients, including screening, processing insurance and other payments,
scheduling and managing appointments, receiving all incoming calls, and general office duties
Provided record and information management for 3000+ patient clinic
Corresponded with doctors offices, insurance companies, and other referring agencies
Processed submissions/claims through HCAI system for insurance purposes
Virtual Y Program Facilitator, YMCA, Cambridge, ON Sep 2009 Jun 2010
Operated educational program for children grades 2-6 with special needs to customize learning
strategies, and developed healthy patterns of relating, and provide outreach
Worked collaboratively with parents, teachers and key-community members of children from
diverse backgrounds
Developed and executed group/individual activities tailored to each childs learning strategy
Executed administrative tasks including documenting progress of childs development

Administrative Assistant (Summer), Heidelberg Cement, Cambridge, ON Apr 2008 Aug 2010
Placed orders for incoming customers, processing payments, and arranging shipping
Received all incoming calls using switchboard, directing clients to appropriate personnel
Executed all executive assistant duties including scheduling boardroom meetings, organizing
schedules, receiving deliveries, sorting and dating mail
Maintained and updated online catalogue of company products
Optometrist Assistant/Secretary, Dr. Johal Optometrists Office, Cambridge, ON Jan 2007 Apr 2008

Entered patient data into the I:file medical system and submissions and reconciliations to the
Ministry of Health
Pre-tested patient vision and general health, educated patients regarding medical conditions

Educational Tutor, Waterloo Regional District School Board, Cambridge, ON Jan 2007 Jun 2007

Working with children grade 3 to grade 6, tutored in subjects including mathematics, geography and
English
Additionally, educated English as a Second Language students on Canadian culture, holidays and
traditions, while providing opportunity for each child to share their own culture with the group

Enumerator, Census Canada, Government of Canada, Ayr and Plattsville, ON Apr 2005 Jun 2006

Mapped and completed entire communities for Census data, working individually and as a team,
ensuring all residents understood and successfully completed forms
Educated and assisted with completion of the forms

Sales Clerk, Wal-Mart Canada, Cambridge, ON Sep 2001- Sep 2003

Infants wear department
Cleaned, maintained, stock and order items

Food Services Clerk, African Lion Safari, Cambridge, ON Jun 2000 - Sep 2000
Served guests, gave directions
Prepared food, cleaned food serving facilities

Volunteer Experience
Kitchen Help, Mary's Place, Kitchener, ON May 2014 Sep 2014

Washed dishes and assisted with meal preparation in downtown shelter

Ensured eating areas to be sanitary, and special dietary requests met

EcoFest Staff, Waterloo Regional Museum, Kitchener, ON Jun 2013 Jun 2013

Engage public in educational games regarding carbon footprints and local ecosystem
 Assist supervising staff in set up and take down of outdoor tent and activities

Mascot, City of Kitchener's 2010 Olympic Torch Ceremonies, Kitchener, ON Nov 2010 Nov 2010

Engage public in educational games regarding carbon footprints and local ecosystem
Assist supervising staff in set up and take down of outdoor tent and activities

Christmas Parade Staff, City of Kitchener, Kitchener, ON Nov 2009 Nov 2009

Assist in planning and commencement of parade

Walk alongside ensuring smooth function of floats and safety of staff, volunteers and public

Bloomin' Earth Festival Staff, City of Kitchener, Kitchener, ON Apr 2009 Apr 2009

Prepare and present exhibit table, engage children and adults in environmentally friendly products
Monitor stock of promotional supplies

Coordinator, Nutrition for Learning, Cambridge, ON Jan 2007 Jun 2007

Establish breakfast program for up to 30 children, manage volunteer schedules

Track and stock nutritious menu, educate children on choices

Soccer Coach, Ayr Minor Soccer League, Ayr, ON Jun 2004 Aug 2004

Engaged and instructed children on soccer rules, sportsmanship, and fair play
Developed practices and schedules for skill training

Education
Honours Bachelor of Arts, Wilfrid Laurier University, Waterloo, ON 2011

Geography and Environmental Studies

Occupational Therapist Assistant/Physiotherapist Assistant, Conestoga College, Kitchener, ON 2006

Health Sciences College Diploma

Standard First Aid CPR/AED Level C, FirstAid4U, London, ON 2014

Canadian Red Cross

References Available Upon Request