Top 10 Service Issues and Solutions for the Canon imageRUNNER ADVANCE 8105 Series

Symptoms & Solutions
For the imageRUNNER ADVANCE 8105 Series
A description of the Top 10 Service Issues experienced by
iR ADV 8105 service techs with an explanation of the solutions
that resolve each scenario!
Ver. 6 Issued 12/18/2013 Created by Canon Inc.

< Analyzed Model Series / Analysis Term >
imageRUNNER-ADVANCE 8105 Series / From 7/1/2013 to 7/31/2013
This Top 10 guide is not executed to analyze Field Visit Data.
< Analyzed Result of Field Visit >
We analyzed the field visit data one by one, and re-compile the worst 10 symptom shown below.
Symptom 2013/Jul 2013/Jan
Pickup Jam /Paper Feeding Path Jam 1 3
Fixing Jam / Delivery Jam 2 1
Smudged Image / Streaked Image 3 2
Finisher Jam 4 4
Puncher Jam 5 6
Duplex Jam 6 8
Feeder Jam 7 6
E001 8 5
E503 9 Out of Rank
Line image (by Stream Read Glass) 10 Out of Rank
< Comments for above analysis >

This Top 10 guide is created based on FAQ`s related to the above worst 10 symptoms.
In the Top 10 (Worst 10) ranking, jam accounts for the majority of problems. Roller Mark, ranked at 2 in the last
ranking, has calmed down and ranked outside Top 10. Also, staple jam ranked outside the list. Finisher Jam,
ranked at 4, is gradually going up in rank. There have been more incidents of Puncher Jam as well which ranked
at 5. Many FAQs have been made and added to this Top 10 Guide pertaining to Finisher Jam which ranked at
4 and to Appendix quality issue.
<Top 10 guide structure>

- Top 10 symptoms - Appendix of Quality Issues - Cleaning Location inside Machine
- Professional Puncher-C1 Die Oiling Procedure
<Actions taken upon service visit to prevent the next call>

Reviewing the calls related to iR-ADV 8105 series, the ratio of jams and image issues is high. As to the pickup
related issues, many calls are jams caused by the friction of the pickup/feed/separation rollers and contamination
of the pickup sensor (optical sensor). As to the image related issues, many calls are "smudged image / streaked
image", "roller mark smudge", and "soil inside the machine".
Regarding the above issues, we believe that the future call is prevented by performing the following actions upon
service visit.
- Check the pickup/feed/separation rollers regarding the number of sheets used, and replace them as necessary.
- Check the contamination of the pickup sensor (optical sensor), and clean it.
- Check the primary charging wire and the pre-transfer charging wire, and replace them as necessary.
- Check the condition of "the fixing roller", "the feed roller inside the machine", "the roller in the Booklet Finisher",
and "the drive roller in the Professional Puncher" which cause the roller mark smudge, and c lean them as
necessary.
[Additional 2 Symptoms from the previous Symptom & Solutions Guide]
[Top 10 Symptoms]
[Finisher Jam / Uneven Stacking]
-E535-0004/1122/10E0 jam code or misalignment due t o software failure of SORTER Ver.34.00 or before
(Booklet/Staple Finisher-D1)
-1122 jam may occur at the paper feed dispose assembly during the finisher is operating.
[Modified 1 case from the previous Top 10 guide of 2013/4/26]

[Duplex Jam]
- 1011/ 1121/ 1122 jam codes due to failure in roller shafts rotation (Staple/ Booklet Finisher-D1).
Contents
[Top 10 Symptoms] .................................................................................................................................................9
[Pickup Jam / Paper Feeding Path Jam] ...................................................................................................................9
0117/0118 jam codes: multi-feed due to poor pick-up separation (POD Deck Lite-A1/Paper Deck Unit-C1 ..........9
0101/0106/010A/010D/0102/0107/010B/010E Jam Code due to multi feeding resulting from picked-up paper
separation failure .....................................................................................................................................................11
0101/0102/0106/0107 Jam Code due to the contamination on the paper sensor (scanner sensor) .....................16
0108/0208/0209/0114/0115/0215 Jam Code due to the contamination on the paper sensor (scanner sensor) ...18
010A/010B/010D/010E/0117/0118 Jam Code due to the contamination on the paper sensor (scanner sensor) .20
0104/ 0105/ 0208/ 0209 jam code due to wear of the rib in the driven roller area of the multi paper pick-up
assembly on the right door assembly......................................................................................................................23
0101/0102/0103/0104/0105/0205/0106/010A/010D Jam Code due to feeding of unsupported paper .................28
0101/0102/0103/0106/0107/0108/010A/010D Jam Code due to the contamination on/the life of the Pickup Roller
.................................................................................................................................................................................29
0101/0106/010A/010D Jam Code due to the contamination on the paper sensor (scanner sensor) on iR-ADV
8105 series only ......................................................................................................................................................30
0103/0104/0105/0205/0108/0208/0209/0114/0115/0215 Jam Codes due to the contamination on the paper
sensor (scanner sensor) ..........................................................................................................................................33
0105/0205 Jam Code due to pieces of paper remained in the Registration Unit ...................................................36
0105/0205 jam codes owing to the deformation of the Registration Unit ...............................................................37
0104/0105/0218 Jam Code due to slip of the pre-registration roller.......................................................................40
0105/0205 due to the life of the Multi-purpose Tray Pickup Roller .........................................................................42
0205 Jam occurs due to the deformation of the pre-transfer guide ........................................................................43
0105 Jam code/Skewed paper feed due to deformation of the registration assembly...........................................46
0115 Jam Code due to the Torsion Spring of the Reverse Flapper coming off .....................................................49
0101/0106 Jam Code ..............................................................................................................................................50
0105/0218 Jam code: Resolved by replacing the pre registration roller (PD-C1/POD Deck Lite-A1) ...................51
0104 Jam Code (POD Deck Lite-A1) ......................................................................................................................51
0204/0208 Jam error codes ....................................................................................................................................52
0101/0102/0106/0107 Jam Code due to abrasion of the pickup roller ...................................................................55
When the finisher is re-connected, "Delivery Setting" is initialized with the system software earlier than ver.41.03.
.................................................................................................................................................................................56
[Delivery / Fixing Jam] .............................................................................................................................................57
0111/0C10/0112/0212 Jam caused by wearing separation claw of drum ..............................................................57
0111/0C10/0112 Jam Code occurs because the leading edge transfer target current is too strong .....................58
0111/0C10/0112 Jam Code due to failure of the transfer high voltage PCB..........................................................59
0C10/0112/0113 Jam Code due to a piece of paper remained after jam removal .................................................63
0C10/0112/0113/0213/0114/0115 jam code owing to the defect of the Reverse Upper Flapper ..........................65
0111/0C10/0112/0113/0114 jam code emerges owing to the defective Upper Separation Claw ot the Fixing
Assembly .................................................................................................................................................................66
0C10/0112/0113/0213 Jam codes because of the sliding level of the bushings in the delivery reverse drive unit/
the reverse paper delivery assembly being deteriorated. .......................................................................................67
0112/0113/0213/0208/0209 jam codes attributed to operation failure of the Reverse Detachment Solenoid .......76
0213 Jam Code due to deformation of the frame in the outer paper delivery assembly ........................................78
0113 Jam Code with Face Down Delivery: Resolved by replacing the Reverse motor [G] ...................................80
0113/0213 Jam code at face down: Due to installation error of Delivery Motor [G] ...............................................80
0113/0213 Jam code: Solved by replacing One-way Gear and Bearings [G] ........................................................81
[Solid Image/Smudged Image/Streaked Image] .....................................................................................................82
Black lines on image at the edge on the front face of paper owing to the copy yield of the fixing roller/the pressure
roller .........................................................................................................................................................................82
A line appears in the paper feed direction because dust gets into the dust proof glass/ primary charging assembly
downstream duct/ developing assembly sleeve cover. ...........................................................................................84
Image soil/smear due to drum cleaning failure .......................................................................................................89
Image soil/smear due to the failure in installing the blade retainer.........................................................................93
Streaked image or spots on an image due to contamination of the primary charging wire and the dustproof filter
.................................................................................................................................................................................98
Stained image at the intervals of approx. 264mm/ approx. 127mm/ approx. 63mm/ approx. 53mm.................. 100
Soiled image due to the deformation of the pre-transfer guide............................................................................ 101
Toner adheres to the leading edge of paper because of the deformed guide stopper of the pre-transfer charging
assembly............................................................................................................................................................... 105
Line in horizontal scanning direction at trailing edge of image after replacement of ETB................................... 107
White lines in vertical scanning direction on halftone image at installation or at replacement of Developing
Assembly .............................................................................................................................................................. 108
Black random spots on copies: Due to the return spring fell off the Pre-Transfer Dust Collection Roller........... 109
White line appears when mounting the developing assembly. ............................................................................ 110
Toner is scattered around the developing assembly since the buffer shutter moves out of the position. ........... 112
Black dots on image due to soiling of Primary Charging Wire ............................................................................. 114
Image soil/smear due to drum cleaning failure .................................................................................................... 115
Image soil/smear due to the failure in installing the blade retainer...................................................................... 119
Soiled image due to the timing belt coming off in the waste toner feed assembly .............................................. 123
Stained image due to the separation claw contacting with the ETB .................................................................... 127
[Finisher Jam / Uneven Stacking]......................................................................................................................... 131
E535-0004/1122/10E0 jam code or misalignment due to software failure of SORTER Ver.34.00 or before
(Booklet/Staple Finisher-D1) ................................................................................................................................ 131
1122 jam may occur at the paper feed dispose assembly during the finisher is operating ................................. 132
1011/ 1121/ 1122 jam codes due to failure in roller shafts rotation (Staple/ Booklet Finisher-D1) ..................... 139
Paper stacking fault/Paper fall from the tray/Paper misalignment (Booklet/Staple Finisher-D1) ........................ 143
1121/1124 jam codes due to malfunction of the swing guide assembly (Booklet/Staple Finisher-B1/E1) ......... 149
Paper overhanging the edge or uneven stacking in the finisher tray (Booklet/Staple Finisher-D1) .................... 152
E530-8002/1122/112F Jam codes when printed in mixed paper widths (Booklet/Staple Finisher-D1) .............. 154
Paper delivery failure/stacking failure due to breakage in tension spring of finisher (Finisher-D1) .................... 155
Poor paper alignment while printing booklet in saddle stitch due to the broken tension spring (Booklet
Finisher-D1/Booklet Finisher-F1) ......................................................................................................................... 159
0CA4 Jam Code upon the main power SW ON (Staple/Booklet Finisher-F1) .................................................... 166
0CA4/1E00 Jam Code occurs with the finisher system software of version earlier than 26.03 after removing
sheets of paper from the processing tray (Staple/Booklet Finisher-D1) .............................................................. 167
112F/1F8F Jam Code occurs with versions of Finisher system software earlier than Ver. 29.02 (Staple/Booklet
Finisher-D1) .......................................................................................................................................................... 168
1096/11A1/11A2/11A3 Jam codes due to the faulty finisher software SDL-STCH (Booklet Fin-D1) ................. 168
[Professional Puncher Jam] ................................................................................................................................. 169
1165 Jam Code Intermittent [G] ........................................................................................................................... 169
1F77 Jam code (Professional Puncher-C1) [G] ................................................................................................... 169
1F77 Jam At New Install [G]................................................................................................................................. 170
1F77 Jam Code During Punch or Non-Punch Jobs: due to Professional Puncher front door latch mounting screws
were loose ............................................................................................................................................................ 171
1F77 Jam at installation: Due to the Jumper on the Punch Controller was moved to the wrong position
(Professional Punch-C1) ...................................................................................................................................... 172
1F77 Jam code: Resolved by replacing the S3 paper path 2 sensor (Professional Puncher-C1) ...................... 173
1F77 jam code: Due to the Flexible Aligner Drive Shaft was broken (Professional Puncher-C1) ...................... 173
1F78 Jam Code is Occurring, Only After the Punch Dye is Inserted: Solved by leveling out professional punch
and the integration unit through adjusting the casters ......................................................................................... 174
1F77 jam code : When punching : Solved by replacing communication cable (Pro Puncher-C1) ...................... 174
1152 Jam code (Professional Puncher-C1) ......................................................................................................... 175
11B3/11B5/11B7/1F07/1FC2/1103/1164/1165/1166/1F5E/1F77/1152 Jam Code due to detachment of spring
(Professional Puncher-C1/Professional Puncher Integration Unit-B1) ................................................................ 176
Pro Puncher-C1 not punching: Due to the paper sensor was not plugged [G] ................................................... 180
Pro Punch not punching [G] ................................................................................................................................. 180
[Duplex Jam] ......................................................................................................................................................... 181
0112/0113/0213/0208/0209 jam codes attributed to operation failure of the Reverse Detachment Solenoid .... 181
0213 Jam Code due to deformation of the frame in the outer paper delivery assembly ..................................... 183
0115/0215 Jam Code due to failure of the duplex motor ..................................................................................... 185
0215/0208/0209 Jam codes or Skew occur due to deformation of the duplexing lower guide ........................... 187
0115 Jam Code due to the Torsion Spring of the Reverse Flapper coming off .................................................. 196
0108/0208/0209 Jam Code due to operation failure of the side registration motor............................................. 197
0108/0208/0209 jam codes due to operation failure of the duplex merging flapper ........................................... 200
0208/0209/0104 Jam Code due to pieces of paper remained after jam removal................................................ 204
[Feeder Jam]......................................................................................................................................................... 206
0094 Jam Code remains to be displayed due to the peeling double-stick tape on the Registration Sensor reflector
(Duplex Color Image Reader-C1/Color Image Reader-C1) ................................................................................. 206
0002/0003/0004 Jam Code Multi feed due to originals having low separation performance.............................. 208
0045/0047/0049 Jam codes due to the turned up sheet of the registration guide .............................................. 217
[E001] ................................................................................................................................................................... 223
E001-0004/E001-0010 due to disconnection of Fixing Sub Thermistor 2 (THM4) .............................................. 223
[E503] ................................................................................................................................................................... 224
E503-0041/E503-0051 due to the problem of PUNCH-IF, the system of Professional Puncher Integration Unit-B1,
prior to ver.11.01 .................................................................................................................................................. 224
E503-0003 mainly on installation ......................................................................................................................... 224
E503-0053: Solved by switching service switch (Professional Puncher-C1) ...................................................... 225
E503-0041 with Optional Professional Puncher Integration Unit-B1 ................................................................... 226
[Line image (by Stream Read Glass)] .................................................................................................................. 227
Lines on images when using DADF (Duplex/Color Image Reader Unit-C1) [G] ................................................. 227
There are Lines Through Copies, When Using The ADF (Duplex Color Image Reader Unit-C1) [G] ................ 227
Black line when using DADF stream reading (Duplex Color Image Reader Unit-C1/Color Image Reader Unit-C1)
.............................................................................................................................................................................. 228
Black band appears in sub scanning direction when scanning both sides simultaneously at DADF (Duplex Color
Image Reader Unit-C1) ........................................................................................................................................ 229
[Appendix] ........................................................................................................................................................... 235
[Roller Marks Image (Finisher Roller/Pro Puncher/ Fixing Roller)] ...................................................................... 235
Stain on the backside image due to the soiled pressure roller ............................................................................ 235
When using the puncher, roller marks appears on the image due to the friction of drive roller. (Professional
Puncher-C1) ......................................................................................................................................................... 245
Line (crepe mark) in horizontal scanning direction due to temperature rising on Fixing Roller edges at continuous
print ....................................................................................................................................................................... 248
2 roller-width soils at 143mm from paper edge .................................................................................................... 249
Soiling at back of sheet (Staple Finisher-D1/Booklet Finisher-D1)...................................................................... 257
Roller marks on images due to the friction of the pull roller when using Booklet/Folding function (Fin-D1 ...... 258
[Light image] ......................................................................................................................................................... 263
Fine line is too fine on output printed with the Printer Driver PCL5e/PCL6 ......................................................... 263
Fine line is too fine on output printed with the Printer Driver PS ......................................................................... 265
Fine line is too fine on output printed with the Printer Driver UFRII..................................................................... 267
Light image/ extremely narrow thin lines when copying/ printing. ....................................................................... 269
Uneven image density at the front side and the rear side due to the difference of the hight of the primary charging
wire ....................................................................................................................................................................... 271
Light printout in the rear due to soils on the pre-transfer charging wire .............................................................. 273
Light image/ Partially blank image/ Black line ...................................................................................................... 274
Light image/ partially void image owing to poor contact of the transfer H.V. contact point/ the H.V. connector poor
contact/ the defective transfer H.V. PCB.............................................................................................................. 277
[Others] ................................................................................................................................................................. 284
E840-0001 due to deformation of the fixing shutter ............................................................................................. 284
Toner bottle cannot to be mounted due to breakage of Bottle Cam/Drive Gear ................................................. 289
Paper skew or the right door may open involuntarity due to the half-locked right door ...................................... 301
E677-0080/E315-000d for output from imagePASS-U1 ...................................................................................... 307
E583-8001/E583-8002 due to operation failure of the tray auxiliary guide (Booklet/Staple Fin-D1)................... 308
[Staple Jam] .......................................................................................................................................................... 312
Stapler does not staple. The finisher will not staple sort any sets. [G] ................................................................ 312
Staple does not work with the printer driver UFRII Ver.20.80 or later ................................................................. 314
[iR-ADV 8105 Series Cleaning Location inside Machine] .............................................................................. 315
Hopper Assembly ................................................................................................................................................. 316
Pre Transfer Charging Assembly ......................................................................................................................... 317
Registration Assembly .......................................................................................................................................... 318
Fixing Entrance Guide Assembly ......................................................................................................................... 319
Pre-Registration Guide Assembly ........................................................................................................................ 320
AP Kit (Drum Separation Claw & Guide plate) ..................................................................................................... 321
Guide to insert AP Kit ........................................................................................................................................... 322
Developing Assembly ........................................................................................................................................... 323
Developing Assembly Guide Mount ..................................................................................................................... 324
[Professional Puncher-C1 Die Oiling Procedure] ........................................................................................... 325
[Top 10 Symptoms]
[Pickup Jam / Paper Feeding Path Jam]
Symptom
0117/0118 jam codes: multi-feed due to poor pick-up separation (POD Deck Lite-A1/Paper Deck
Unit-C1
[ Inspected by Canon Inc. ]
Symptom
Multi-feed jam (0117/0118 jam) with the stack placed on the option deck when the stack is a paper of low
separation capability.
- 0117 jam: Deck feed sensor delay jam
- 0118 jam: Deck pickup sensor delay jam
Cause
When a type of paper with low separation capability is used, two or more sheets may be picked up by the
pick-up roller and fed to the feed/separation rollers keeping the multi-feed state. At this time, the above
mentioned symptom occurs because the separation roller is unable to separate the multi-feed sheets.
Service work
Following the procedure below, enhance the separation capability to the multi-fed sheets by reducing the
pressure of the separation roller of the option deck pick-up assembly to the feed roller.
1) Release the option deck from the main body.

2) Press the deck open switch to expose the deck compartment.
3) Remove the 2 screws[1] and the separation roller support plate.
pg. 9
4) Change the position[a] of hooking the spring of the separation roller from the one shown in the photo [A]
to [B]. This change would lower the pressure of the separation roller applied to the feed roller to enhance
the separation capability to the multi-feed sheets.
5) Reassemble the parts from the step 3) in reverse order.

6) Make test copies by having the machine pick up from the option deck to see if a jam and the like would not
occur.
pg. 10
Symptom
0101/0106/010A/010D/0102/0107/010B/010E Jam Code due to multi feeding resulting from
picked-up paper separation failure
Symptom
Multi-feed jam (0101/0106/010A/010D jam) occurred when a stack of paper having low separation
performance is fed from a deck or a cassette.
- 0101: Right Deck Pickup Sensor 1 Delay Jam
- 0106: Left Deck Pickup Sensor 1 Delay Jam
- 010A: Cassette 3 Pickup Sensor 1 Delay Jam
- 010D: Cassette 4 Pickup Sensor 1 Delay Jam
Cause
When paper having low separation performance is used, multi feeding of two or more sheets may occur at
the pick-up roller, causing those sheets to be fed to the feed roller and the separation roller. Accordingly, the
separation roller cannot separate the multi-feed sheets, resulting in the symptom.
Service work
By following the procedure below, reduce the pressure applied from the separation roller to the feed roller in
the deck/cassette pick-up unit, so as to increase the performance for separating the multi-feed sheets.
A) Procedure for adjusting the pressure of the separation roller in the right deck pickup unit
A-1) Remove 2 screws to remove the right rear cover 2.
A-2) Remove 1 connector, the reuse band, and 1 screw.
A-3) Open the right cover. Remove the E-ring to remove the door link.
pg. 11
A-4) Remove the 2 hinge pins to remove the right cover.
A-5) Pull out the right deck, and open the right lower cover.
A-6) Remove 1 screw to remove the connector cover.
A-7) Remove 1 connector and 1 screw [1] to remove the right deck pickup unit [2].
pg. 12
A-8) Change the set position [a] of the spring for the separation roller, from the hook indicated in photo [A] to
the hook indicated in photo [B]. This allows the separation roller to apply reduced pressure to the feed roller,
thereby increasing the performance for separating the multi-feed sheets.
A-9) Reassemble the parts from step A-7) in reverse order.

A-10) Make test copies on paper from the right deck, and check that no jam etc. occur.
pg. 13
B) Procedure for adjusting the pressure of the separation roller in the left deck pickup unit
B-1) Remove the right deck and the left deck.
B-2) Disconnect 1 connector for the left deck pickup unit.
B-3) Remove 3 screws to remove the pickup unit fixation plate (Upper/Right).
B-4) Remove the left deck pickup unit.
pg. 14
B-5) Perform step A-8).
B-6) Reassemble the parts from step B-4) in reverse order.
B-7) Make test copies on paper from the left deck, and check that no jam etc. occur.
C) Procedure for adjusting the pressure of the separation roller in the cassette 3/cassette 4 pickup unit
C-1) Remove the 2 hinge pins of the right lower cover, and remove the right lower cover unit.
C-2) Remove the cassette 3 and the cassette 4. The following describes how to remove the cassette 3
pickup unit.
C-3) Remove 1 screw to remove the connector cover.
C-4) Disconnect 1 connector and remove 1 screw [1], and remove the pickup unit [2].
C-5) Perform step A-8).

C-6) Reassemble the parts from step C-4) in reverse order.
C-7) Make test copies on paper from the cassette 3/cassette 4, and check that no jam etc. occur.
pg. 15
Symptom
0101/0102/0106/0107 Jam Code due to the contamination on the paper sensor (scanner sensor)
Description
There were cases when any of 0101/0102/0106/0107 Jams occurred.
0101 : Right Deck Pickup Sensor 1 Delay Jam
0102 : Right Deck Pull Out Sensor Delay Jam
0106 : Left Deck Pickup Sensor 1 Delay Jam
0107 : Left Deck Pull Out Sensor Delay Jam
Cause
The paper sensor (scanner sensor) used to control paper feed was contaminated with paper dust. This
resulted in false detection, causing jam.
Field Remedy
Upon indication of each jam, clean the scanner sensor following the steps below.
A. Cleaning steps for 0101/0102 Jam
1) Open the Right Upper Cover.
2) Remove the Feed Guide.
-1 Boss
3) Clean paper dust on the Right Deck Pickup Sensor 1(PS19)[1] with a blower.
pg. 16
4) Clean paper dust on the place [1] of the feeding guide with a blower against the Right Deck Pickup
Sensor 1.
B. Cleaning steps for 0106/0107 Jam

1) Open the Front Cover.
2) Pull out the Right Pickup Deck to remove.
- 2 Screws
[Caution] When installing the Right Pickup Deck, be sure to fit the 4 protrusions[1] on the Rail into the 4
grooves[2] of the Right Pickup Deck to install.
3) Clean paper dust on the Left Deck Pickup Sensor 1 (PS20)[1] with a blower.
pg. 17
Symptom
0108/0208/0209/0114/0115/0215 Jam Code due to the contamination on the paper sensor
(scanner sensor)
Description
There were cases when any of 0108/0208/0209/0114/0115/0215 Jams occurred.
0108 : Duplex Merging Sensor Delay Jam
0208 : Duplex Merging Sensor Stationary Jam
0209 : Duplex Outlet Sensor Stationary Jam
0114 : Reverse Vertical Path Sensor Delay Jam
0115 : Duplex Left Sensor Delay Jam
0215 : Duplex Left Sensor Stationary Jam
Cause
Field Remedy
A. Cleaning steps for 0108/0208/0209/0115/0215 Jam
2) Open the Fixing Feed Unit fully.
3) Open the Duplex Path.
4) Clean paper dust on the Duplex Outlet Sensor (PS64)[1], Duplex Merge Sensor (PS67)[2], and Duplex
Left Sensor (PS66)[3] with a blower.
pg. 18
B. Cleaning steps for 0114 Jam
3) Hold the lever of the Feed Unit to open the Feed Unit.
4) Clean paper dust on the Reverse Vertical Path Sensor (PS65)[1] with a blower.
pg. 19
Symptom
010A/010B/010D/010E/0117/0118 Jam Code due to the contamination on the paper sensor
(scanner sensor)
Description
There were cases when any of 010A/010B/010D/010E/0117/0118 Jams occurred.
010A : Cassette 3 Pickup Sensor Delay Jam
010B : Vertical Path Sensor 3 Delay Jam
010D : Cassette 4 Pickup Sensor Delay Jam
010E : Vertical Path Sensor 4 Delay Jam
0117 : Deck Feed Sensor Delay Jam
0118 : Deck Pickup Sensor Delay Jam
Cause
Field Remedy
A. Cleaning steps for 010A/010B Jam
1) Open the Right Lower Cover.
- 1 Boss
3) Clean paper dust on the Cassette 3 Pickup Sensor (PS21)[1] with a blower.
pg. 20
4) Clean paper dust on the place [1] of the feeding guide with a blower against the Cassette 3 Pickup
Sensor.
B. Cleaning steps for 010D/010E Jam

- 1 Boss
pg. 21
4) Clean paper dust on the place [1] of the feeding guide with a blower against the Cassette 4 Pickup
Sensor.
C. Cleaning steps for 0117/118 Jam

1) Take the Paper Deck to the right side.
2) Remove 2 screws [1] and the lower paper guide [2].
3) Clean paper dust on the Deck Feed Sensor (PS1)[1] and the Deck Pickup Sensor (PS6)[2] with a blower.
pg. 22
Symptom
0104/ 0105/ 0208/ 0209 jam code due to wear of the rib in the driven roller area of the multi paper
pick-up assembly on the right door assembly
Symptom
0104, 0105, 0208, or 0209 jam may occur during printing.
0104 jam: Writing judging sensor delay jam
0105 jam: Registration sensor delay jam
0208 jam: Duplex merging sensor stationary jam
0209 jam: Duplex outlet sensor stationary jam
Countermeasure cut-in serial numbers in factory

* Countermeasure cut-in serial numbers in factory:
"Affected machines" used as an item name in FAQs so far is changed to "Countermeasure cut-in
serial numbers in factory" in order to more clearly indicate that the serial numbers are for the
machines for which factory has started to use countermeasure.
Countermeasure Countermeasure
Model cut-in serial number Model cut-in serial number
in factory in factory
iR-ADV 8205 120V KZT00946 iR-ADV 8205 PRO 230V EUR KZV00686
iR-ADV 8205G 120V KZU00510 iR-ADV 8295 PRO 230V EUR LFA00685
iR-ADV 8295 120V KZZ01343 iR-ADV 8285 PRO 230V EUR LTN00783
iR-ADV 8295G 120V LDV00511 iR-ADV 8205 230V KZW00514
iR-ADV 8285 120V LMZ00875 iR-ADV 8295 230V LMU00520
iR-ADV 8285G 120V LTA00514 iR-ADV 8285 230V LTZ00506
iR-ADV 6275 120V NMC01928 iR-ADV 6275i 230V EUR NMH01038
iR-ADV 6275G 120V NMG00533 iR-ADV 6265i 230V EUR NMR01358
iR-ADV 6265 120V NML01797 iR-ADV 6255i 230V EUR NMY02479
iR-ADV 6265G 120V NMQ00551 iR-ADV 6275 230V NMD00523
iR-ADV 6255 120V NMU03717 iR-ADV 6265 230V NMM00543
iR-ADV 6255G 120V NMX00601 iR-ADV 6255 230V NMV00590
pg. 23
iR-ADV 8105 V2 120V iR-ADV 8105 PRO V2 230V EUR
iR-ADV 8105G V2 120V iR-ADV 8095 PRO V2 230V EUR
iR-ADV 8095G V2 120V iR-ADV 8105 230V EUR
iR-ADV 8085 V2 120V iR-ADV 8095 230V EUR
iR-ADV 8085G V2 120V Not iR-ADV 8085 230V EUR Not
iR-ADV 8105 120V Applicable iR-ADV 8085 V2 230V AU applicable
iR-ADV 8095 120V iR-ADV 8085 230V AU
iR-ADV 8085 120V iR-ADV 8105 V2 230V
iR-ADV 8105 V2 220V CN iR-ADV 8095 V2 230V
iR-ADV 8095 V2 220V CN iR-ADV 8105 230V
N/A iR-ADV 8095 230V
iR-ADV 6075 V2 120V iR-ADV 6075i 230V EUR
iR-ADV 6075G V2 120V iR-ADV 6065i 230V EUR
iR-ADV 6065 V2 120V iR-ADV 6055i 230V EUR
iR-ADV 6075 120V iR-ADV 6075 V2 230V
iR-ADV 6065 120V iR-ADV 6065 V2 230V
iR-ADV 6055 120V Not iR-ADV 6055 V2 230V Not

iR-ADV 6075 V2 230V AU Applicable iR-ADV 6075 230V Applicable
iR-ADV 6065 V2 230V AU iR-ADV 6065 230V
iR-ADV 6055 V2 230V AU iR-ADV 6055 230V
iR-ADV 6075 230V AU iR-ADV 6075 V2 220V CN
iR-ADV 6075 V2 120V TW iR-ADV 6075 V2 220V KR
Cause
The rib [a] of the multi paper pick-up assembly [1] is located in a lower position than the bent part
[b] of the sensor holder [2]. Therefore, when paper is passing, it goes through under the rib without
touching the bent part. However, when a large amount of paper has passed over time, the rib may
wear out making it the same height as the bent part. In such condition, paper may be caught in the
bent part resulting in 0104, 0105, 0208 or 0209 jam.
pg. 24
Service work
When the above symptom occurs, prepare one piece of the new type sensor holder (FL3-9005) and
perform the work by following the procedure below.
1. Open the right door assembly so that the multi paper pick-up assembly is viewed.
2. Place one sheet [3] in the paper path as shown in the figure below. Then, move the sheet slowly
along the paper path in the paper feeding direction [c].
pg. 25
3. If the rib wears out and the sheet hits the bent portion of the sensor holder, replace the old type
sensor holder [A] with the new type [B] by following the procedure from step 4 below. The new type
has the plate [d] added to cover the bent part [b] of the sensor holder. This prevents sheets from
being caught by the bent part even if the rib wears. In the case where the sheet does not hit the
bent portion [b] of the sensor holder, the cause of jam may be different from the case described in
this FAQ. Check other factors.
4. Remove 2 screws, and take out the sensor holder [2] together with the sensor plate from the
multi paper pick-up assembly.
5. Remove 1 screw, and separate the sensor holder [2] from the sensor plate [4] carefully so that
the sensor harness is not trapped.
pg. 26
6. Install the new type sensor holder [B] to the sensor plate with 1 screw. Then, attach them to the
multi paper pick-up assembly with 2 screws. The sensor harness is to set as shown [e] in the figure
below.
7. After the sensor holder is replaced, perform duplex printing on several sheets and check to be
sure that no jam occurs.
[ Replacement part ]
FL3-9005 HOLDER, SENSOR
pg. 27
Symptom
0101/0102/0103/0104/0105/0205/0106/010A/010D Jam Code due to feeding of unsupported paper
[Inspected by Canon Inc. ]
Description
There were cases when 0101/0102/0103/0104/0105/0205 occurred at an early stage due to feeding of
unsupported paper (preprinted paper, coated paper, NCR, etc.).
The occurrence time varied depending on the paper type. There was a case when jam occurred at printing
of about 50,000 sheets (as calculated using A4/LTR size plain paper).
- 0101: Right Deck Pickup Sensor 1 Delay Jam
- 0102: Right Deck Pull Out Sensor Delay Jam
- 0103: Vertical Path Sensor 1 Delay Jam
- 0104: Writing Judging Sensor Delay Jam
- 0105: Registration Sensor Delay Jam
- 0205: Registration Sensor Stationary Jam
- 0106: Left Deck Pickup Sensor 1 Delay Jam
- 010A: Cassette 3 Pickup Sensor 1 Delay Jam
- 010D: Cassette 4 Pickup Sensor 1 Delay Jam
Cause
Because unsupported paper was used, the Pickup Roller, the Feed Roller, and the Separation Roller were
worn at an early stage.
[Reference]
The expected life of the Pickup Roller, the Feed Roller, and the Separation Roller is equivalent to printing of
about 500,000 sheets, as calculated using A4/LTR size plain paper.
Field Remedy
Replace the Pickup Roller, the Feed Roller, and the Separation Roller.
[Replacement Parts]
FC5-2524 ROLLER, PAPER PICK-UP (Right Deck, Left Deck, Cassette 3, Cassette 4)
FC5-2526 ROLLER, PAPER FEEDER (Right Deck, Left Deck, Cassette 3, Cassette 4)
FC5-2528 ROLLER, SEPARATION (Right Deck, Left Deck, Cassette 3, Cassette 4)
pg. 28
Symptom
0101/0102/0103/0106/0107/0108/010A/010D Jam Code due to the contamination on/the life of the
Pickup Roller
Description
There were cases when any of 0101/0102/0103/0106/0107 Jams occurred.
0101: Right Deck Pickup Sensor 1 Delay Jam
0102: Right Deck Pull Out Sensor Delay Jam
0103: Vertical Path Sensor 1 Delay Jam
0106: Left Deck Pickup Sensor 1 Delay Jam
0107: Left Deck Pull Out Sensor Delay Jam
0108: Duplex Merging Sensor Delay Jam
010A: Cassette 3 Pickup Sensor 1 Delay Jam
010D: Cassette 4 Pickup Sensor 1 Delay Jam
Cause
The pickup roller [1], the feed roller [2], and the separation roller [3] failed to feed paper as they were
contaminated with paper dust or near the end of their life. Accordingly, jam occurred.
Field Remedy
According to the jam code indicated, clean the following pickup roller, feed roller, and separation roller in the
pickup assembly.
Jam Code Paper Source Jam Code Paper Source
0101 / 0102 / 0103 Right Deck 010A Cassette 3
0106 / 0107 Left Deck 010D Cassette 4
Clean the entire circumference of each roller with lint-free paper moistened with alcohol, while rotating the
roller with your hands.
If no improvement is seen even after cleaning, replace the rollers.
[Reference] The expected life of the Pickup Roller, the Feed Roller, and the Separation Roller is equivalent
to printing of about 500,000 sheets, as calculated using A4/LTR size plain paper.
[Replacement Parts]
FC5-2524 ROLLER, PAPER PICK-UP (Right Deck, Left Deck, Cassette 3, Cassette 4)
FC5-2526 ROLLER, PAPER FEEDER (Right Deck, Left Deck Cassette 3, Cassette 4)
FC5-2528 ROLLER, SEPARATION (Right Deck, Left Deck Cassette 3, Cassette 4)
pg. 29
Symptom
0101/0106/010A/010D Jam Code due to the contamination on the paper sensor (scanner sensor)
on iR-ADV 8105 series only
Description
There were cases when any of 0101/0106/010A/010D Jams occurred.
0101 : Right Deck Pickup Sensor 1 Delay Jam
0106 : Left Deck Pickup Sensor 1 Delay Jam
010A : Cassette 3 Pickup Sensor Delay Jam
010D : Cassette 4 Pickup Sensor Delay Jam
Cause
Field Remedy
A. Cleaning steps for 0101 Jam
-1 Boss
3) Clean paper dust on the Right Deck Pickup Sensor 1(PS19)[1] with a blower.
pg. 30
B. Cleaning steps for 0106 Jam
2) Pull out the Right Pickup Deck to remove.
- 2 Screws
[Caution] When installing the Right Pickup Deck, be sure to fit the 4 protrusions[1] on the Rail into the 4
grooves[2] of the Right Pickup Deck to install.
3) Clean paper dust on the Left Deck Pickup Sensor 1 (PS20)[1] with a blower.
C. Cleaning steps for 010A Jam

- 1 Boss
pg. 31
D. Cleaning steps for 010D Jam

- 1 Boss
pg. 32
Symptom
0103/0104/0105/0205/0108/0208/0209/0114/0115/0215 Jam Codes due to the contamination on the
paper sensor (scanner sensor)
Description
There were cases when any of 0103/0104/0105/0205 Jams occurred.
0103: Vertical Path Sensor 1 Delay Jam
0104: Writing Judging Sensor Delay Jam
0105: Registration Sensor Delay Jam
0205: Registration Sensor Stationary Jam
0108 : Duplex Merging Sensor Delay Jam
0208 : Duplex Merging Sensor Stationary Jam
0209 : Duplex Outlet Sensor Stationary Jam
0114 : Reverse Vertical Path Sensor Delay Jam
0115 : Duplex Left Sensor Delay Jam
0215 : Duplex Left Sensor Stationary Jam
Cause
Field Remedy
A. Cleaning steps for 0103/0104 Jam
2) Clean paper dust on the Vertical Path Sensor 1 (PS24)[1] and the Writing Judging Sensor 1 (PS28)[2]
with a blower.
pg. 33
B. Cleaning steps for 0105/0205 Jam
2) Open the Fixing/Feeder Duplexing Assembly fully.
3) Open the Registration Upper Guide and clean paper dust on the Registration Sensor (PS29)[1] with a
blower.
C. Cleaning steps for 0108/0208/0209/0115/0215 Jam

3) Open the Duplex Path.
4) Clean paper dust on the Duplex Outlet Sensor (PS64)[1], Duplex Merge Sensor (PS67)[2], and Duplex
Left Sensor (PS66)[3] with a blower.
pg. 34
D. Cleaning steps for 0114 Jam
3) Hold the lever of the Feed Unit to open the Feed Unit.
4) Clean paper dust on the Reverse Vertical Path Sensor (PS65)[1] with a blower.
pg. 35
Symptom
0105/0205 Jam Code due to pieces of paper remained in the Registration Unit
Description
There was a case when 0105/0205 occurred.
Cause
During jam removal, a piece of paper [a] was not removed completely. Due to a piece of paper [a] remained
in the registration unit, jam occurred again.
Field Remedy
When the above symptom occurs, check and see whether or not a piece of paper remains in the registration
unit. If any piece of paper remains, remove it.
[Reference] If jam still occurs even after the piece of paper is removed, check whether there is any
deformation in the registration unit. If any deformation is found, exchange the registration assembly
(FM4-5156-00).
[Replacement Part]
FM4-5156 REGISTRATION ASS'Y
pg. 36
Symptom
0105/0205 jam codes owing to the deformation of the Registration Unit
Description
0104/0105/0205 jam occurred in Field cases.
0104: Writing Judging Sensor Delay Jam
Cause
When to remove jam, if pull out the fixing/ feeder duplexing assembly without opening the right door
assembly, and remove the jammed paper forcedly, at which time the jammed paper is pulled between the
right door assembly and the fixing/ feeder duplexing assembly. As a result, the holding plate[a] of the
registration unit is overloaded and deformed, that leads to further occurrence of jam.
Field Remedy
When the said symptom has occurred, prepare the registration unit (FM4-5156-000) to replace with it
following the below procedure.
1) Open the front cover, turn the fixing feed unit pressure release lever in anticlockwise direction to pull out
the fixing feed unit.
2) Push the release springs at both sides of the rail to release the same, and then further pull out the fixing
feed unit until it stops.
pg. 37
3) Remove the screw and the fixing feed right front cover.
4) Lift the ETB unit in the direction of the arrow.
5) Disconnect the 2 connectors.
pg. 38
6) Set the ETB unit back.
7) Unscrew the 4 screws, and remove the registration unit to replace with the new unit.
[Caution]
- When installing, ensure the 2 positioning pins[a] sit securely in their positions.
- When installing the registration unit, attach the screws in the order as shown in the below figure.
8) Reassemble the parts in the reverse order from the step 6).
[Replacement Part]
FM4-5156 REGISTRATION ASS'
pg. 39
Symptom
0104/0105/0218 Jam Code due to slip of the pre-registration roller
Description
0104/0105/0218 occurred.
0104: Writing judging sensor delay jam
0105: Registration sensor delay jam
0218: Option deck pickup sensor stationary jam
Cause
Feeding power of the pre-registration roller [1] is reduced due to stain or abrasion of the roller, and thus
paper cannot be delivered, resulting in a jam.
Service work
Clean or replace the pre-registration roller by following the steps below.
1) Open the right door.
2) Clean the entire perimeter of each of the pre-registration roller [1] and the rollers [2] with lint-free paper
moistened with alcohol while rotating the rollers by hand.
3) Make a test copy, and check that a jam does not occur. If the symptom does not improve by cleaning the
pre-registration roller, go to the step 4) and replace the pre-registration roller (FC8-9354).
pg. 40
4) Remove 2 screws to remove the pre-registration guide unit.
5) Remove the 4 e-rings [1], the 3 bearings [2], the 1 gear [3], and the 1 dowel pin [4], and then replace the
pre-registration roller [5].
6) Reassemble the parts from step 4) in reverse order.

7) Make a test copy, and check that a jam does not occur.
[Replacement Part]
FC8-9354 ROLLER, PRE-REGISTRATION
pg. 41
Symptom
0105/0205 due to the life of the Multi-purpose Tray Pickup Roller
Description
0105/0205 Jam occurred when paper was fed from the Multi-purpose Tray.
Cause
The Multi-purpose Tray pickup roller [1] and the Multi-purpose Tray separation roller [2] had reduced paper
feeding force as they were near the end of their life, and thus failed to feed paper. Accordingly, jam occurred.
Field Remedy
Replace the Multi-purpose Tray pickup roller (FB1-8581) and the Multi-purpose Tray separation roller
(FC6-6661).
[Reference] The Multi-purpose Tray pickup roller and the Multi-purpose Tray separation roller are
consumable parts each having an expected life equivalent to printing of about 120,000 sheets, as calculated
using A4/LTR size plain paper.
[Replacement Parts]
FB1-8581 ROLLER, PAPER PICK-UP
FC6-6661 ROLLER, SEPARATION
pg. 42
Symptom
0205 Jam occurs due to the deformation of the pre-transfer guide
Description
0205 jam occurred.
0205:Registration sensor stationary jam
Cause
In a jam clearance process, when the fixing/ feeder duplexing assembly is pulled out while the right door
remains closed and then the paper is forcibly removed, the paper is caught between the right door assembly
and the fixing/ feeder duplexing and pulled. Consequently, the stress was applied to the pre-transfer guide,
resulting in the deformation of the area [a], which caused another paper jam.
[Reference] When the area of the part is slightly deformed, images at the leading edge are soiled.
Field Remedy
When the symptom occurs, prepare the pre-transfer corona assembly (FM3-7297-000) and follow the
procedure below to replace the part.
[Caution] When removing the primary charging assembly and the pre-transfer corona assembly, go through
the following procedure while the charging shutter is open. If any of the below operations are not performed,
it may be po ssible to remove the assembly while the charging shutter is closed, which may damage the
drum or the shutter.
A) At sleep mode, press the power switch on the control panel, check that the machine is in standby
condition, turn OFF the main power, and then remove the part.
B) In the case that the condition of the charging shutter (open/close) is unknown while the power of the host
machine is OFF, turn ON the power, check that the machine is in standby condition, turn OFF the main
power, and then remove the part.
pg. 43
1) Open the front cover, loosen the screw [1], and open the inner cover [2].
2) While pushing the release lever [3] in the direction of the blue arrow, pull out the primary charging
assembly.
[Caution] When removing the primary charging assembly, be careful not to touch the PCB [b] of the primary
charging assembly.
pg. 44
3) Turn the lock lever in the direction of the arrow and pull out the pre-transfer corona assembly to replace
the part.
[Caution]
- When removing the pre-transfer corona assembly, be careful not to touch the PCB [c] of the pre-transfer
corona assembly.
- Be sure to fit the pre-transfer corona assembly to the groove on the host machine and install it horizontally.
4) Reassemble the parts in the reverse order from Step2).

5) Make test copies to ensure that the machine is not jammed.
[Replacement Part]
FM3-7297 PRE-TRANSFER CORONA ASS'Y
pg. 45
Symptom
0105 Jam code/Skewed paper feed due to deformation of the registration assembly
Description
Skewed paper feed or 0105 jam at the registration assembly occurred in Field.
0105: Registration sensor delay jam
Cause
If a jam at the registration assembly occurred, normally open the right door assembly to remove the jammed
paper. However, if the customer tries to remove the jammed paper by pulling out the fixing/ feeder
duplexing assembly without opening the right door assembly, the jammed paper will be pulled and torn
between the right door assembly and the fixing/ feeder duplexing assembly. This handling caused the
deformation of the registration cover [3] and the holding plate [4] and resulted in the said symptom.
Field Remedy
When the symptom has occurred, prepare the new type of the registration assembly (FM4-5156-010). The
photo [A] shows the old type of the registration assembly and the photo [B] the new type. In the new type,
the shape of the part [a] of the registration cover and the parts [b]/[c] of the holding plates is changed. Note
that the part [a] whose shape is changed is white in the photo below, but the actual color in the new part is
black.
pg. 46
Replace the part following the procedure below.
1) Pull the fixing/ feeder duplexing assembly, unscrew the screw to remove the fixing/ feeder right upper
cover.
2) Lift the ETB assembly [1] in the direction of the arrow to disconnect the 2 connectors [2].
3) Set the ETB assembly [1] back and unscrew the 4 screws to remove the registration assembly and the
positioning pin [2] at the front side of the registration assembly.
pg. 47
4) Install the new type of the registration assembly with the 4 screws. At this time, attach the part with
attention to the below 3 points:
[Caution]
- Attach the part so that the pin [1] of the fixing/ feeder duplexing assembly is secured in the rear hole [a] of
the registration assembly.
- Set the positioning pin [1] in the hole of the front portion of the registration assembly and attach it with the
screw.
- When installing the registration assembly, be sure to follow the order shown in the below photo for
tightening up the screws.
6) Run test copy and see the jam or skewed paper does not occur any more.
[Replacement Part]
FM4-5156-010 REGISTRATION ASS'Y
pg. 48
Symptom
0115 Jam Code due to the Torsion Spring of the Reverse Flapper coming off
Description
0115 Jam occurred at the entrance of the duplex path upon a double-sided copy.
- 0115: Duplex Left Sensor Delay Jam
Cause
The Reverse Flapper did not operate due to the Torsion Spring of the Reverse Flapper coming off.
[A] indicates the Torsion Spring being removed while [B] indicates a normal status.
[C] indicates the Reverse Flapper of when "the Torsion Spring" was removed while [D] indicates a normal
status.
Field Remedy
1) Remove the reverse guide from the fixing/feeder duplexing assembly.
2) Hook the Torsion Spring of the Reverse Flapper on the reverse guide properly to attach the reverse guide
again to the machine.
3) Make some duplex copies to make sure that no jam occurs.
pg. 49
Symptom
0101/0106 Jam Code
[Case in the field ]
Description
When feeding out of deck 1 jam code 0101 and deck 2 jam code 0106.
Field Remedy
Loosen the screw and slide the deck pressure plate in the direction of the arrow. Check that the screw
position is at the engraved mark (1) and then tighten the screw.
pg. 50
Symptom
0105/0218 Jam code: Resolved by replacing the pre registration roller (PD-C1/POD Deck Lite-A1)
[Case in the field]
Description
The machine would get jam code 0105 or 0218 only when running paper from side paper deck-C1/POD
Deck Lite-A1. Copies from all other paper sources are just fine. When jam code 0105 occurred, the paper
is located at the registration rollers (just at the rollers but not in them). When jam code 0218 occurred the
find paper would be at the pre registration roller and trail edge of paper still in paper deck.
Field Remedy
Replace pre--registration roller (rubber roller) FC8-9354. The paper coming from paper deck-C1/POD
Deck Lite-A1 is running at a lower speed than the pre registration roller. This causes the paper to slip at
the pre registration roller and gets paper timing off. You can find this information on the service manual.
FC8-9354: ROLLER, PRE-REGISTRATION
Symptom
0104 Jam Code (POD Deck Lite-A1)
[Case in the field]
Description
The Machine is Jamming from the POD Deck Lite-A1 with a Jam Code of 0104 which is Delay Jam to
Writing Guding Sensor S28. The Machine is Relatively new.
Field Remedy
Check the Support Roller for Displacement, Replace if needed (FF6-1976) SUPPORT, ROLLER
The Support Roller is displayed below.
pg. 51
Symptom
0204/0208 Jam error codes
Description
0204/0208 Jams occurred with the machines of serial numbers earlier than the serial numbers below:
-0204: Writing judging sensor stationary jam
-0208: Duplex merging sensor stationary jam
Model Serial #
iR-ADV 8105 V2 120V HMU10230

iR-ADV 8105 V2 230V EUR HMW00821
iR-ADV 8105 V2 230V HMX00585
iR-ADV 8105G V2 120V HMV10004
iR-ADV 8105 V2 220V CN HMY00505
iR-ADV 8095 V2 120V HNA10198
iR-ADV 8095 V2 230V EUR HNC00705
iR-ADV 8095 V2 230V HND00573
iR-ADV 8095G V2 120V HNB10004
iR-ADV 8095 V2 220V CN HNE00505
iR-ADV 8085 V2 120V HNG10108
iR-ADV 8085 V2 230V EUR HNK00822
iR-ADV 8085 V2 230V HNL00534
iR-ADV 8085G V2 120V HNH10005
Cause
When paper has much curl, paper is not properly fed into the pre-registration guide assembly [1] resulting
in 0204 Jam or 0208 Jam.
pg. 52
Field Remedy
When the symptom occurred, prepare the pre-registration guide sheet(FE2-0547-000) and attach it onto
the pre-registration guide assembly according to the below procedure:
1) Remove the right door assembly [3], and then the pre-registration guide assembly [1].
2) Remove the screws on the front side [4]/ rear side [7] of the pre-registration guide assembly.
3) Loosen the screw either on the front side [6] or rear side [7] of the pre-registration guide assembly to
remove the crossing guide [8].
[Caution] When handling with the pre-registration guide assembly [1], make sure that the sheet-metal
parts, the crossing guide [8] and the pre-registration guide [9], do not get deformed.
4) On the registration guide [9], clean the position[a], where the pre-registration guide sheet is to be
attached, with alcohol.
5) Attach the pre-registration guide sheet[2] onto the pre-registration guide [9] following to the standards
shown below.
-Front-rear direction: Match the edges of the pre-registration guide sheet [2] and the pre-registration guide
[9] [b].
pg. 53
-Up-and-down direction: Match the edges of the double-stick tape [c] of the pre-registration guide sheet [2]
and the pre-registration guide [9] [c].
[Caution] When attaching the pre-registration guide sheet [2], press the sheet against the double-stick
tape attaching area not to leave air bubble there as a measure against the sheet coming off.
6) When attaching the pre-registration guide sheet [2] onto the pre-registration guide [9] is completed,
assemble the machine again in a reverse order from the step 4).
[Caution] When assembling the crossing guide [8] with the pre-registration guide assembly [1], make sure
the two positions to determine the boss location on the front side[a] and the two set-in positions on the
rear side[b] are fitted in properly.
[Additional Part]
FE2-0547: SHEET, PRE-REGISTRATION GUIDE
pg. 54
Symptom
0101/0102/0106/0107 Jam Code due to abrasion of the pickup roller
Description
When feeding papers from the right or left deck in a machine prior to the following serial numbers,
0101/0102/0106/0107 Jam Code occurred.
- 0101: Right Deck Pickup Sensor 1 delay jam
- 0102: Right Deck Pull Out Sensor delay jam
- 0106: Left Deck Pickup Sensor 1 delay jam
- 0107: Left Deck Pull Out Sensor delay jam
Models Serial # Models Serial #

iR-ADV 8105 V2 230V
iR-ADV 8105 V2 120V HMU11159 HMW01074
EUR
iR-ADV 8095 V2 230V
iR-ADV 8105G V2 120V HMV10032 HNC01073
EUR
iR-ADV 8085 V2 230V
iR-ADV 8095 V2 120V HNA11788 HNK01261
EUR
iR-ADV 8095G V2 120V HNB10058 iR-ADV 8105 V2 230V HMX00688
iR-ADV 8085 V2 120V HNG10677 iR-ADV 8095 V2 230V HND00645
iR-ADV 8085G V2 120V HNH10073 iR-ADV 8085 V2 230V HNL00542
iR-ADV 8105 V2 220V CN HMY00521
iR-ADV 8095 V2 220V CN HNE00527
Cause
Because the friction coefficient was lowered due to adhesion of calcium carbonate contained in a paper to
the surface of the black pickup roller in the right or left deck, and thus the pickup roller was abraded.
[Reference]
- Both the black pickup roller [A] and the gray grooved pickup roller [B] had been used on the machine's
production line. Therefore, abrasion of the pickup roller occurred in a machine with the black pickup roller
pg. 55
at an early stage.
Field Remedy
When the symptom occurs, replace the pickup roller (FC5-2524-000).
In addition, only the gray grooved pickup roller [B] is used for service parts.
[Replacement Part]
FC5-2524-000 ROLLER, PAPER PICK-UP
Symptom
When the finisher is re-connected, "Delivery Setting" is initialized with the system software
earlier than ver.41.03.
Description
"Delivery Setting" was initialized after the finisher was disconnected from the main body, the main power
supply switch was turned OFF/ON, and the finisher was re-connected.
Cause
With the old system software, the finisher information was designed to be reset after the finisher was
disconnected from the main body, and the main power supply switch was turned OFF/ON.
Field Remedy
Upgrade the system software to ver.41.03 and later. With the new system software, the finisher
configuration information is not initialized even after the finisher is disconnected from the main body, and
the main power supply switch is turned OFF/ON, as long as it is cleared in the service mode.
[Caution] When upgrading the system software to ver.41.03 and later, make sure that the combination of
versions is appropriate.
pg. 56
[Delivery / Fixing Jam]
Symptom
0111/0C10/0112/0212 Jam caused by wearing separation claw of drum
[Inspected by Canon Inc.]
Description
0111/0C10/0112/0212 Jam occurred.
- 0111: Fixing Outlet Sensor Delay Jam
- 0C10: Fixing Toenail Jam Delay Jam
- 0112: Inner Delivery Sensor Delay Jam
- 0212: Inner Delivery Sensor Stationary Jam
Cause
The separation claw [1] that separates paper being fed onto the ETB from the drum was worn, which caused
the paper to get into the gap [a] between the drum and the separation claw, leading to the jam.
Field Remedy
Replace the separation claw.
[Replacement Parts]
FB4-8018-010 CLAW, SEPARATION
pg. 57
Symptom
0111/0C10/0112 Jam Code occurs because the leading edge transfer target current is too strong
Description
0111/0C10/0112 Jam occurred.
Cause
Because the leading edge transfer target current is too strong, paper to be fed on the ETB cannot be
separated from the drum and then feeding failure occurs, which results in a jam.
Field Remedy
Go to Service Mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > TR-L-OF1 and change the leading
edge transfer target current offset value [a] from "0" (default value) to "-1".
[Caution]
- In this Service Mode, both the leading edge transfer target current offset value [a] and the offset value of
leading edge transfer bias output timing [b] can be adjusted, but do not change the value [b].
- If the value [a] in the Service Mode is set to [-2], blank image at the leading edge occurs. So do not set the
value to [-2].
pg. 58
Symptom
0111/0C10/0112 Jam Code due to failure of the transfer high voltage PCB
Description
0111/0C10/0112 Jam occurred.
Cause
The transfer high voltage PCB is defective, which causes a jam.
Field Remedy
When the symptom occurs, replace the transfer high voltage PCB (FM4-1095) by following the steps below.
1) Open the front cover, and turn the fixing feed unit pressure lever in the counterclockwise direction to pull
out the fixing feed unit.
2) Push and release the release springs at both sides of the rail, and then further pull out the fixing feed unit
until it stops.
3) Remove the 1 screw, and then detach the fixing feed right front cover.
pg. 59
7) Remove the 4 screws, and then remove the registration unit.
pg. 60
[Caution]
- When installing the registration unit, be sure to check that the 2 positioning pins [a] are inserted. Insert the
fixing pin [1] into the front side of the registration unit, and fix the unit with the screw. Insert the pin [c] into [b]
on the fixing feed duplexing unit.
- When installing the registration unit, be sure to follow the order as shown in the figure below.
8) Lift the ETB unit.
pg. 61
9) Release the 2 claws, release the 2 protrusions [2] by sliding the transfer high voltage PCB unit upper
cover toward the front side, and then lift and detach the cover.
10) Disconnect the 3 connectors [3], free the harness from the 1 wire saddle [4], remove the 1 wire clamp [5],
and then remove the 1 screw [6] to remove the transfer high voltage PCB.
12) Make a test copy to check that a jam does not occur.
[Replaced Parts]
FM4-1095 TRANSFER H.V. PCB ASS'Y
pg. 62
Symptom
0C10/0112/0113 Jam Code due to a piece of paper remained after jam removal
Description
0C10/0112/0113 Jam occurred.
- 0C10: Fixing Toenail Jam
- 0113: Outer Delivery Sensor Delay Jam
Cause
Pieces of paper [a] was not removed completely when jam was removed. Due to thepiece of paper [a]
remained in the delivery assembly of the main body, jam occurred again.
Field Remedy
When the symptom occurs, remove pieces of paper by following the steps below.
1) Disconnect the communication cable in the finisher from the main body. Then separate the option from
the main body.
2) Unscrew the 2 screws [1] to remove the latch catch [2], and unscrew the 3 screws [3] to remove the left
upper cover [4]. Then, unscrew the 3 screws [5] to remove the paper delivery cover [6].
pg. 63
3) Remove the 3 screws [1] and the connector [2] to remove the delivery assembly [3].
4) Remove the pieces of paper in the delivery assembly.

5) Reverse the steps from step 3) to install the parts.
6) Make test copies, and make sure that no jam occurs.
[Caution] If the pieces of paper remain in the rear side [b] of the main body, the paper dust may be unnoticed
in the dark conditions. Be sure to remove the pieces of papers completely.
pg. 64
Symptom
0C10/0112/0113/0213/0114/0115 jam code owing to the defect of the Reverse Upper Flapper
Description
0C10 jam occurred in Field cases.
- 0C10: Fixing Toenail jam
- 0213: Outer Delivery Sensor Stationary Jam
- 0114: Reverse Vertical Path Sensor Delay Jam
Cause
The malfunction of the Reverse Solenoid Assembly[2] that drives the Reverse Upper Flapper[1] caused jam.
Field Remedy
Check the operation of the Reverse Solenoid following the procedure below, and if the solenoid is not
working, prepare and replace with the Reverse Solenoid Unit[1](FM4-5141). If the jam occurs despite the
solenoid is working fine, then check other factors.
1) Go to Service mode > Mode List > COPIER > Function > PART-CHK > Enter "4" to SL and select the
Reverse Solenoide.
2) Go to Service mode > Mode List > COPIER > Function > PART-CHK > Select SL-ON and press "OK"
button, then check the operation of the Reverse Solenoid. An operational sound is made after pressing the
OK button, the display changes from START to ACTIVE, and about 10 seconds after that it changes again to
OK, then the check of the operation is completed.
[Replacement Part]
FM4-5141 REVERSE SOLENOID ASS'Y
pg. 65
Symptom
0111/0C10/0112/0113/0114 jam code emerges owing to the defective Upper Separation Claw ot
the Fixing Assembly
Description
- 0C10 jam occurred in Field cases.
- 0C10: Fixing Claw jam
- 0114: Reverse Vertical Path Sensor Delay Jam
Cause
Owing to the aging of the upper separation claw[1] of the fixing assembly, the jam occurred because of the
deformation or the chipped tip of the claw.
Field Remedy
When the upper separation claw is dirty, clean it with the lint-free paper wetted with alcohol. If the claw is
deformed or the tip of the claw is chipped, then replace it with the new upper separation claw (FB5-3625).
[Reference] Upper separation claw is a consumable part to be replaced at every 500,000 prints.
[Replacement Part]
FB5-3625 CLAW, SEPARATING
pg. 66
Symptom
0C10/0112/0113/0213 Jam codes because of the sliding level of the bushings in the delivery
reverse drive unit/ the reverse paper delivery assembly being deteriorated.
Description
0C10 jam, 0112 jam, 0113 jam or 0213 jam occurred on the reverse paper delivery assembly on the
machines having serial numbers earlier than the ones listed below.- 0C10: Fixing Claw jam
Measured Bearing of the
Measured Bearing of the delivery
Model reverse paper delivery
reverse drive unit
assembly
iR-A 8205 120V KZT00721 KZT00812
iR-A 8295 120V KZZ00912 KZZ01089
iR-A 8285 120V LMZ00702 LMZ00813
iR-A 8205 230V EUR KZV00626 KZV00629
iR-A 8295 230V EUR LFA00639 LFA00652
iR-A 8285 230V EUR LTN00662 LTN00681
iR-A 8205 230V KZW00503 KZW00503
iR-A 8295 230V LMU00501 LMU00501
iR-A 8285 230V LTZ00501 LTZ00501
iR-A 8105 V2 230V HMX00802 HMX00812
iR-A 8095 V2 230V HND00798 HND00807
iR-A 8085 V2 230V HNL00563 HNL00564
iR-A 8105 V2 120V production discontinuance production discontinuance
iR-A 8105 120V production discontinuance production discontinuance
iR-A 8105 V2 230V EUR production discontinuance production discontinuance
iR-A 8105 230V EUR production discontinuance production discontinuance
iR-A 8085 230V AU production discontinuance production discontinuance
pg. 67
Measured Bearing of the reverse Measured Bearing of the delivery
Model
paper delivery assembly reverse drive unit
iR-A 6275 120V NMC01214 NMC01409
iR-A 6265 120V NML01068 NML01332
iR-A 6255 120V NMU01774 NMU02394
iR-A 6275i 230V EUR NMH00913 NMH00965
iR-A 6265i 230V EUR NMR01044 NMR01114
iR-A 6255i 230V EUR NMY01815 NMY02035
iR-A 6275 230V NMD00505 NMD00505
iR-A 6265 230V NMM00501 NMM00501
iR-A 6255 230V NMV00501 NMV00502
iR-A 6075 V2 120V TW FZP10035 FZP10035
iR-A 6065 V2 120V TW FZY10056 FZP10035
iR-A 6055 V2 120V TW GAH10681 GAH10699
iR-A 6075i 230V EUR production discontinuance production discontinuance
iR-A 6075 V2 230V AU HTM10288 HTM10293
iR-A 6055 V2 230V AU HTV10515 HTV10522
iR-A 6075 V2 220V KR FZK10111 FZK10115
iR-A 6065 V2 220V KR FZX10090 FZX10095
iR-A 6075 V2 230V HTL10375 HTL10383
iR-A 6065 V2 230V HTQ10467 HTQ10475
pg. 68
Measured Bearing of the reverse Measured Bearing of the delivery
Model
paper delivery assembly reverse drive unit
iR-A 6055 V2 230V HTU11962 HTU12046
Cause
Bushings [4] made of powdered metal are used in the delivery reverse drive unit [2] at the delivery reverse
drive assembly [1]. They [4] are also used in the reverse paper delivery assembly [3]. With prolonged use of
the machine, the sliding level of the bushings [4] was deteriorated. This caused an excessive load on the
motor of the delivery reverse drive assembly [1], resulting in the symptom.
pg. 69
Field Remedy
Prepare the new type delivery reverse drive unit (FM4-5138-010) in which a countermeasure ball bearing is
installed as a replacement for the bushing of the delivery reverse drive unit, and prepare also 2
countermeasure ball bearings (XG9-0709-000) as a replacement for the bushing of the reverse paper
delivery assembly.
Follow the procedure below to replace the parts respectively.
A) Procedure to replace the delivery reverse drive unit

1) Remove the interface cable of the finisher from the machine to separate the option from the main body.
2) Free the claw [a] and protrusion [b] to detach the left rear cover [1].
3) Unscrew the 4 screws to detach the rear cover.
pg. 70
4) Disconnect the reader interface cable and unscrew the 2 screws [1] to detach the box left inner cover [2].
5) Unscrew the 2 screws [1] to remove the latch catch [2], and then unscrew the 3 screws [3] to detach the
left upper cover [4]. After that, unscrew the 3 screws [5] to detach the paper delivery cover [6].
6) Remove the 3 screws [1] and the connector [2] to detach the outer paper delivery assembly [3].
pg. 71
7) Open the controller box, disconnect all the connectors of the main driver PCB [1], and unscrew the 2
screws [2] to detach the main driver PCB along with the metal plate.
8) Unscrew the 2 screws [1] to remove the lower duct [2].
9) Release the 3 wire saddles [1], disconnect the connector [2] and unscrew the 3 screws [3]. Then, remove
the upper duct [4].
pg. 72
10) Unscrew the 3 screws [1]. Remove the reader/ finisher connector support plate [2].
11) Release the 3 wire saddles [1]. While freeing the cables, unscrew the 3 screws [2] which secure the
cable guide. This step is required to remove the part in Step 12).
pg. 73
12) While freeing the cable guide, unscrew the 3 screws [1] to remove the delivery reverse drive assembly
[2].
13) Unscrew the 3 screws to remove the old type delivery reverse drive unit [2] from the delivery reverse
drive assembly [1] and replace it with the new type (FM4-5138-010).
14) Reassemble the parts in the reverse order from Step 12).
B) Procedure to replace the bushings at the reverse paper delivery assembly

1) Pull out the fixing/ feeder duplexing assembly from the main body.
2) Unscrew the 2 screws [1] only out of the 6 mounting screws of the guide plate of the reverse paper
delivery assembly, and do not remove the guide plate. This step will make it easier to remove the part in
Step 3).
pg. 74
[Caution] After unscrewing the 2 screws, the guide plate around the area is detached from the reverse paper
delivery assembly as shown in [a]. Be sure not to bend the guide plate. The photo [A] shows the plate before
the screws are removed, whereas the photo [B] shows the plate after the screws are removed.
3) Remove the 3 E-rings to take out the 3 gears [1].
4) Remove the E-rings at the front/ rear side, replace the 2 bushings [1] with the ball bearings
(XG9-0709-000) respectively, and mount the E-rings.
5) Reassemble the parts in the reverse order from Step 3).

6) Make test copies with 2-sided mode, seeing to it that the paper does not jam.
[Replacement Parts]
FM4-5138 DELIVERY REVERSE DRIVE UNIT
XG9-0709 BEARING, BALL, MF128ZZ-3
pg. 75
Symptom
0112/0113/0213/0208/0209 jam codes attributed to operation failure of the Reverse Detachment
Solenoid
Description
Any of 0112/0113/0213/0208/0209 jam-codes indicated upon face-down delivery.
- 0208: Duplex Merging Sensor Delay Jam
- 0209: Duplex Outlet Sensor Delay Jam
Cause
Upon face-down delivery, the Reverse Upper Flapper Solenoid (SL5) [1] is turned OFF to let the paper
passed through the delivery assembly enter the Reverse Upper Roller [2]. Then, when the paper reaches
the reverse position, the Reverse Motor (M14) [3] is reversed to feed the paper to the Outer Delivery Roller
[4] side.
When the leading edge of the reversed paper reaches the Outer Delivery Roller [5], the Reverse
Detachment Solenoid (SL12) [6] is turned ON to disengage the Reverse Upper Driven Roller [7]. This
operation prevents jam when the trailing edge of the first sheet overlaps the leading edge of the second
sheet on the Reverse Upper Driven Roller.
The Reverse Detachment Solenoid (SL12) [6] was not turned ON even when paper reached the Outer
Delivery Roller, which caused the Reverse Upper Driven Roller [7] not to disengage resulting in jam.
pg. 76
Field Remedy
Follow the procedure below to check the mounting condition of the Reverse Vertical Path Guide and the
operation of the Reverse Detachment Solenoid (SL12). When the Reverse Detachment Solenoid is not
working, prepare the Reverse Detachment Solenoid (FM4-5152-000) to replace the part.
1) Check that the bosses [a] correctly fit into the holes of the Reverse Vertical Path Guide [1]. If not, loosen
the mounting screw [2] to correctly mount the part.
2) Go to Service mode > Mode List > COPIER > Function > PART-CHK > Enter "10" to SL and select
Reverse Detachment Solenoid (SL12).
button, then check the operation of the Reverse Detachment Solenoid (SL12). When an operational sound is
made after pressing the OK button, the Reverse Detachment Solenoid is correctly working. Thus, check
other factors.
4) Open the front cover, and pull out the Fixing/Feeding Duplex Unit.
5) Remove the connector [1] and three screws [2] from the back of the Fixing/ Feeding Duplex Unit [1] and
replace the Reverse Detachment Solenoid [3]. The photo [A] shows a view from the Delivery Assembly
whereas the photo [B] shows the back of the Fixing/ Feeding Duplex Unit.
[Replacement Part]
FM4-5152 ESTRANGEMENT SOLENOID ASS'Y
pg. 77
Symptom
0213 Jam Code due to deformation of the frame in the outer paper delivery assembly
Description
0213 Jam occurred.
0213: Outer Delivery Sensor (PS36) Stationary Jam
Cause
When a jam occurred in the delivery assembly [1], the frame [a] in the outer paper delivery assembly was
subject to pressure and deformed as a result of forcefully trying to remove paper. When there are nicks [b]
on the rib plate, paper may catch on a nick.
Field Remedy
When the symptom occurs, prepare the outer paper delivery assembly (FM3-7379-000) and perform a
replacement by following the steps below.
1) Remove delivery options from the main body.
2) Remove the 3 screws [1], detach the left upper cover [2] by pulling it out upward while avoiding the 2
latches, remove the 3 screws [3], and then detach the left lower cover [4].
pg. 78
3) Remove the 3 screws [5], free the harness from the 1 wire saddle to disconnect the connector [6], and
then remove and replace the outer paper delivery assembly [7] (FM3-7379-000).
[Replaced Part]
FM3-7379 OUTER PAPER DELIVERY ASSEMBLY
pg. 79
Symptom
0113 Jam Code with Face Down Delivery: Resolved by replacing the Reverse motor [G]
[Case in the field]
Description
When performing face down delivery, the machine jams with a 0113 jam code. The code is defined as a
delay to the Outer Delivery Sensor PS36. Face up delivery and duplexing work fine..
Solenoid SL5 and the delivery reversal flapper operation, seems to be working OK.
Field Remedy
The issue was resolved by replacing the Reverse motor M14. The part number is FK2-7675.
The motor is displayed below in the illustration:
Symptom
0113/0213 Jam code at face down: Due to installation error of Delivery Motor [G]
Description
When running copies, face down output would produce 0113/0213 jams. If running face up del ivery or 2
sided copies the machine runs fine. The modification of replacing the brass bushings with bearings on the
delivery drive assembly had been performed 50k copies ago and the issue has returned.
- 0113: Outer Delivery Sensor (PS36) delay jam
- 0213: Outer Delivery Sensor (PS36) stationaly jam
Field Remedy
When the assembly was pulled out, one could see that the bearing on the shaft that was driven by the
delivery motor had failed. The reason the bearing had failed prematurely was due to the fact that when the
delivery drive motor was installed, it was loose and missing some screws. After replacing the bearing and
securing the drive motor correctly, the machine ran without an issue.
pg. 80
Symptom
0113/0213 Jam code: Solved by replacing One-way Gear and Bearings [G]
Description
When running copies face down output, the machine would produce a 0113 or 0213 jam. If running face up
delivery or two sided copies the machine runs fine.
- 0113: Outer Delivery Sensor (PS36) delay jam
- 0213: Outer Delivery Sensor (PS36) stationaly jam
Field Remedy
Check the Reversal Delivery Assembly. To resolve the issue, replace the One-way Gear (FU5-0207). Also,
remove the Brass Bushings and Replace with Bearings (FS1-1189) on the same Shaft as the One-way
Gear.
FU5-0207 GEAR, 19T

FS1-1189 BUSHING, ABS
pg. 81
[Solid Image/Smudged Image/Streaked Image]
Black lines on image at the edge on the front face of paper owing to the copy yield of the fixing
roller/the pressure roller
Description
Smudging at the front/rear edge of image occurred in field cases. The example below shows the image on
which black lines[a] has occurred after passing the halftone A4 sheet[A] in the direction of the blue
arrow. [B] is the view of the black lines seen through magnifying glass.
Cause
On the borders[a] between the paper-passage part and non-paper-passage part within the surface of the
fixing roller, the difference of the temperature while passing paper generates distortion, namely the
difference of the circumference, that causes difference of the peripheral speed. When copy yield (600,000
sheets with A4/LTR plain paper) of the fixing roller and the pressure roller has gone ahead, the surface layer
of the roller is abraded by the accumulated effect from the distortion, and the abraded part allows toner to
adhere onto it, that causes the symptom.
pg. 82
Field Remedy
Check the surface of the fixing roller, and if any abnormality was found out, then replace the fixing roller.
[Caution] Check the number of prints of the below shown periodical replacement parts and the consumable
parts, and replace the parts as required. Also check the locations to be cleaned to perform cleaning as
required.
a) Consumable parts to be replaced at every 600,000 prints (the number is only as a guide)
- Fixing Roller (FL3-3602)
- Fixing Roller Insulating Bush (FC9-8069) 2 pieces
- Fixing Roller Thrust retainer (FC6-3501)
- Pressure Roller Unit (FM4-3158)
- Pressure Roller Static Eliminator (FC9-6170)
b) Consumable parts to be replaced at every 500,000 prints (the number is only as a guide)
- Fixing Cleaning Web (FY1-1157)
c) Periodical replacement parts to be replaced at every 500,000 prints

- Fixing Main Thermistor (FK2-7692)
- Fixing Sub Thermistor 1 (FK2-7693)
- Fixing Sub Thermistor 2 (FK2-7693)
d) Locations to be cleaned at every 500,000 prints

- Fixing Cleaning Web Guide
- Fixing Inlet Guide
- Fixing Oil Receiver
- Fixing Right Stay
- Dowel
- Dowel Holder
- Fixing Inlet Sensor Flag
- Fixing Roller Static Eliminator
- Inner Delivery Roller
[Replacement Part]
FL3-3602 ROLLER, FIXING
pg. 83
Symptom
A line appears in the paper feed direction because dust gets into the dust proof glass/ primary
charging assembly downstream duct/ developing assembly sleeve cover.
Description
A line from the leading edge margin to the trailing edge margin appeared on an image in the paper feed
direction. The sample image below has a line [a] on A4 in the paper feed direction.
Cause
The following three locations are attributed to the black line.
a) The surface of the dust proof glass [1]
Soil on the dust proof glass blocked the laser beam from reaching the drum, resulting in the black line.
pg. 84
b) The area [a] of the primary charging assembly downstream duct
Toner was attached to dust which adheres to the area [a] of the duct, and the drum was rubbed against the
dust, causing the symptom.
c) The area [a] of the developing assembly sleeve cover

Toner was attached to dust which adheres to the area [a] of the sleeve cover, and the drum was rubbed
against the dust, causing the symptom.
pg. 85
Field Remedy
Follow the procedure below to check the three areas (attributed to the symptom, and clean them
accordingly.
Cleaning procedure of the dust proof glass and the primary charging assembly downstream duct.
1) Open the front cover to remove the inner cover, and then remove the primary charging assembly. At this
point, clean the primary charging assembly if it is soiled.
[Reference] The following parts of the primary charging assembly are periodically replaced every 500,000
sheets. Replace the parts according to paper usage.
- primary charging wire (FB4-3687)
- primary charging wire cleaner (FL2-0462)
- primary charging wire cleaner holder (FL2-2720)
- grid wire (FY1-0883)
2) Remove the dust proof glass and then clean it with lint-free paper.
3) Turn the pre-transfer charging assembly lock lever (developing assembly engagement/release lever) [1]
clockwise [a] to remove the pre-transfer charging assembly. Clean the pre-transfer charging assembly when
the part is soiled.
[Reference] The following parts of the pre-transfer charging assembly are periodically replaced every
500,000 sheets. Replace the parts according to paper usage.
- pre-transfer charging wire (FB4-3687)
- pre-transfer charging wire cleaner (FL2-0462)
- pre-transfer charging wire cleaner holder (FL2-2720)
pg. 86
4) Remove 1 screw [1] and the drum fixation cylinder [2], and remove 2 screws [3] to pull the process unit out,
then remove the process unit from the main body.
[Caution] When installing the process unit, fit the 3 grooves [a] at the edge of the drum shaft with the 3
protrusions [b] of the drum fixation cylinder to install the drum shaft fixing screw.
5) Clean the area [a] of the primary charging assembly downstream duct.
pg. 87
6) Perform the work in Step 4) in the reverse order to place the process unit back to the machine. Return the
dust proof glass, primary charging assembly and pre-transfer charging assembly to the machine.
[Caution] Leave the pre-transfer charging assembly lock lever (developing assembly engagement/release
lever) released to prevent damage on the surface of the developing cylinder when removing the developing
assembly in the next step.
7) Remove the developing assembly from the machine.
8) Remove the 3 screws [1] to detach the developing assembly sleeve cover [2].
9) Clean the developing assembly sleeve cover before attaching it to the developing assembly.
10) Mount the developing assembly in the machine.

11) Return the pre-transfer charging assembly lock lever (developing assembly engagement/release lever),
attach the inner cover, and close the front cover.
12) Make sample copies to check the symptom has improved.
pg. 88
Symptom
Image soil/smear due to drum cleaning failure
Description
Image soil or image smear appeared on a machine with a serial number earlier than the serial number
below:
iR-A 8105 V2 120V HMU11159 iR-A 8105 V2 230V EUR HMW01074
iR-A 8105G V2 120V HMV10032 iR-A 8095 V2 230V EUR HNC01073
iR-A 8095 V2 120V HNA11689 iR-A 8085 V2 230V EUR HNK01261
iR-A 8095G V2 120V HNB10054 iR-A 8105 V2 230V HMX00688
iR-A 8085 V2 120V HNG10672 iR-A 8095 V2 230V HND00645
iR-A 8085G V2 120V HNH10073 iR-A 8085 V2 230V HNL00542
iR-A 8105 V2 220V CN HMY00521
iR-A 8095 V2 220V CN HNE00527
Cause
The toner adhered to the surface of the drum was not removed with the cleaning blade.
Field Remedy
Prepare the new-type cleaning blade (FL3-6291-000) having improved cleaning performance, and replace
with it following the steps below.
[Reference] The service parts of the new-type and old-type cleaning blades are distinguished as follows:
a) Old type (FL3-5187-000)
The lot number is written in blue, starting from "BS".
b) New type (FL3-6291-000)
The lot number for the new type is written in blue, with "C" or with only "numeric numbers". There are some
with the lot number written in red.
1) Turn ON the main power switch.

2) Check the temperature inside the machine in Service Mode > Mode List > COPIER > Analog > TEMP. If
the temperature inside the machine is below 10 degrees Celsius, proceed to step 3). If the temperature is
not less than 10 degrees Celsius, turn OFF the main power switch and proceed to step 4).
3) Turn ON the environment switch.
[Reference] Accordingly, the drum heater becomes ON when the main power switch is OFF and during
standby.
4) When the machine becomes standby state, turn OFF the main power switch, open the inner cover, and
remove the primary charging assembly, the pre-transfer charging assembly, and the process unit.
pg. 89
5) Remove the drum cleaning unit from the process unit.
[Caution]
- When installing the drum cleaning unit, clean the area shown with lint-free paper moistened with alcohol. If
the drum cleaning unit is installed without removing toner, it cannot be installed in the correct position,
causing the cleaning failure.
- When installing the drum cleaning unit, clean the side seals as well.
6) Turn over the drum cleaning unit, and remove the one E-ring, the one plate [1], and the drum cleaning unit
[2].
pg. 90
7) Loosen the five screws [3], and replace the drum cleaning blade.
[Caution]
- When installing the drum cleaning blade, be sure to apply toner on the contact area (edge), on the drum, of
the drum cleaning blade. In particular, be sure to apply toner on both edges of the blade.
- On installing the cleaning blade, align the both end portions[a] of the cleaning blade cover to the both end
portions[b] of the cleaning blade, then install it so as to push against the rear part[c].
- Be sure to fit in the center position, and then temporarily tighten the screws following the numeric order
(from 1 to 4) and also securely tighten the screws (from 5 to 9).
pg. 91
8) Install the parts in reverse order by performing step 6) to step 4).
9) Perform the work according to the temperature inside the machine, which is checked at step 2).
A) If the temperature inside the machine is not less than 10 degrees Celsius, proceed to step 10).
B) If the temperature inside the machine is below 10 degrees Celsius, perform the work below.
Leave the front cover of the machine open for 15 minutes, close the front cover, and proceed to step 10).
[Caution]
- If the cleaning blade is brought into contact with the surface of the drum in the low-temperature state, the
surface temperature of the cleaning blade is lowered. Accordingly, the cleaning blade is hardened.
In this state, if the main power switch is turned ON and the idle rotation of the drum is performed, the toner
escapes from the cleaning blade.
Thus, in order to prevent hardening of the cleaning blade at low temperature, the surface temperature of the
drum is increased with the drum heater for 15 minutes, so that the surface temperature of the cleaning blade
is increased.
- The reason that the front cover is left open is to prevent the idle rotation of the drum even if the main power
switch is turned ON by accident.
11) Make a copy with test chart, and check whether there is no problem in the image.
[Replacement Part]
FL3-6291-000 BLADE, DRUM CLEANING
pg. 92
Symptom
Image soil/smear due to the failure in installing the blade retainer
Description
below:
iR-A 8105 V2 220V CN HMY00521
iR-A 8095 V2 220V CN HNE00527
Cause
Due to the backlash in the screw-tightening of the blade retainer [1] for the cleaning blade, contact failure
occurred between the cleaning blade and the drum, causing the symptom.
pg. 93
Field Remedy
Prepare the new type blade retainer (FL3-5194-020) in which the screw holes for installing the cleaning
blade have been changed. Replace the parts following the steps below.
[Reference] Change the old type [A] to the new type [B] as follows, so as to fix the position for installing the
blade retainer.
- For [a], change the diameter of the circular hole for the installing screw from 3mm to 4mm.
- For [b], change the diameter of the circular hole in the blade retainer from 5mm to 3mm.
- For [c], disuse the circular holes, in the new type blade retainer.
- For [d], change the shape of the circular hole in the blade retainer to the long hole.
- For [e], change the long hole for the installing screw to the circular hole.

2) Check the temperature inside the machine in Service Mode > Mode List > COPIER > Analog > TEMP. If
the temperature inside the machine is below 10 degrees Celsius, proceed to step 3). If the temperature is
not less than 10 degrees Celsius, turn OFF the main power switch and proceed to step 5).
standby.
[Caution]
pg. 94
- When installing the drum cleaning unit, clean the area shown with lint-free paper moistened with alcohol. If
the drum cleaning unit is installed without removing toner, it cannot be installed in the correct position,
6) Turn over the drum cleaning unit, and remove the one E-ring, the one plate [1], and the drum cleaning unit
[2].
7) Remove the five screws [3], and remove the blade retainer [4] to replace it with the new type.
pg. 95
[Caution]
- When installing the drum cleaning blade to the blade retainer, be sure to apply toner on the contact area
(edge), on the drum, of the drum cleaning blade. In particular, be sure to apply toner on both edges of the
blade.
pg. 96
[Caution]
is increased.
[Replacement Part]
FL3-5194-020 RETAINER, BLADE
pg. 97
Symptom
Streaked image or spots on an image due to contamination of the primary charging wire and the
dustproof filter
Description
In the paper feed direction, streaked image [a] or spots [b] appeared on an image.
The sample below shows an enlarged view of a part of test print PG TYPE1. The arrow [A] indicates the
paper feed direction.
Cause
The dustproof filter [1] was clogged with dust etc., resulting in contamination of the surface of the primary
charging wire.
Since the primary charging wire was not uniformly contaminated, discharge current was increased at a
portion not contaminated. This increased the drum surface potential, resulting in the symptom.
pg. 98
The following photos show the states of the dustproof filter. [B] and [C] show the states in which cleaning is
required.
- [A] shows the brand-new filter.
- [B] shows the filter entirely covered by dust.
- [C] shows the filter with the surface clogged with dust, as indicated by [a].
Field Remedy
1) Open the front cover, and clean the dustproof filter if it is contaminated. The dustproof filter
(FC8-9564-000) is a part which is periodically replaced every 2,000,000 sheets. Check the number of sheets
used, and replace the part as necessary.
2) Remove the inner cover and the primary charging assembly, and then clean it.
[Reference] The following parts of the primary charging assembly are periodically replaced every 500,000
sheets. Replace the parts according to paper usage.
- primary charging wire (FB4-3687)
- primary charging wire cleaner (FL2-0462)
- primary charging wire cleaner holder (FL2-2720)
- grid wire (FY1-0883)
[Replacement Parts]
FC8-9564 FILTER, DUST
FB4-3687 WIRE, CORONA, (primary charging wire)
FL2-0462 BLOCK, WIRE CLEANING PAD (primary charging wire cleaner)
FL2-2720 HOLDER, WIRE CLEANING PAD (primary charging wire cleaner holder)
FY1-0883 CORONA WIRE ROLL (100M) (grid wire)
pg. 99
Symptom
Stained image at the intervals of approx. 264mm/ approx. 127mm/ approx. 63mm/ approx. 53mm
Description
Uneven density at regular intervals occurred because the surface of the Photosensitive Drum/ Developing
Cylinder/ Fixing Roller got dirty/ flawed and caused uneven density at regular intervals in field cases as the
below table shows.
Regular intervals (pitch) of

Product series Cause
Uneven Density
iR-ADV 8105/6075 approx. 264mm Photosensitive Drum
iR-ADV 8105/6075 approx. 127mm Fixing Roller
iR-ADV 8105 approx. 63mm Developing Assembly
iR-ADV 6075 approx. 53mm Developing Assembly
Field Remedy
1) Run test copy to measure the length of the pitch, and locate where the symptom occurs.
2) If the locations identified in the step 1) is soiled, perform cleaning to them. When the location has flaws
on it, then replace with the new part.
pg. 100
Symptom
Soiled image due to the deformation of the pre-transfer guide
Description
Soiled image [a] occurred.
Cause
In a jam clearance process, when the fixing/ feeder duplexing assembly is pulled out while the right door
remains closed and then the paper is forcibly removed, the paper is caught between the right door assembly
and the fixing/ feeder duplexing assembly pulled. Consequently, the stress was applied to the pre-transfer
guide, resulting in the slight deformation[a], which caused soiled image.
[Reference] When the part is badly deformed, 0205 jam occurred.
pg. 101
Field Remedy
When the symptom occurs, prepare the pre-transfer corona assembly (FM3-7297-000) and follow the
procedure below to replace the part.
[Caution] When removing the primary charging assembly and the pre-transfer corona assembly, go through
the following procedure while the charging shutter is open. If any of the below operations are not performed,
it may be possible to remove the assembly while the charging shutter is closed, which may damage the
drum or the shutter.
A) At sleep mode, press the power switch on the control panel, check that the machine is in standby
condition, turn OFF the main power, and then remove the part.
B) In the case that the condition of the charging shutter (open/close) is unknown while the power of the host
machine is OFF, turn ON the power, check that the machine is in standby condition, turn OFF the main
power, and then remove the part.
1) Open the front cover, loosen the screw [1], and open the inner cover [2].
2) While pushing the release lever [3] in the direction of the blue arrow, pull out the primary charging
assembly.
pg. 102
[Caution] When removing the primary charging assembly, be careful not to touch the PCB [b] of the primary
charging assembly.
3) Turn the lock lever in the direction of the arrow and pull out the pre-transfer corona assembly to replace
the part.
[Caution]
- When removing the pre-transfer corona assembly, be careful not to touch the PCB [c] of the pre-transfer
corona assembly.
pg. 103
- Be sure to fit the pre-transfer corona assembly to the groove on the host machine and install it horizontally.
4) Reassemble the parts in the reverse order from Step2).

5) Make test copies to ensure that soiled image does not occur.
[Replacement Part]
FM3-7297 PRE-TRANSFER CORONA ASS'Y
pg. 104
Symptom
Toner adheres to the leading edge of paper because of the deformed guide stopper of the
pre-transfer charging assembly.
Description
In the machines having serial numbers earlier than below, toner adhered to the leading edge of paper,
causing soiled image.
Model Serial # Model Serial #

iR-ADV 8105 V2 120V HMU11255 iR-ADV 8105 V2 230V EUR HMW01128
iR-ADV 8105G V2 120V HMV10043 iR-ADV 8095 V2 230V EUR HNC01109
iR-ADV 8095 V2 120V HNA11982 iR-ADV 8085 V2 230V EUR HNK01335
iR-ADV 8095G V2 120V HNB10071 iR-ADV 8105 V2 220V CN HMY00522
iR-ADV 8085 V2 120V HNG10765 iR-ADV 8095 V2 220V CN HNE00527
iR-ADV 8085G V2 120V HNH10092 iR-ADV 8105 V2 230V HMX00702
iR-ADV 8085 V2 230V HNL00546 iR-ADV 8095 V2 230V HND00672
Cause
The guide stopper [2] of the pre-transfer charging assembly [1] was deformed, causing the pre-transfer
guide [3] to slip out of the normal position and become closer to the ETB [a]. As a result, the toner on the
surface of the ETB adhered to the pre-transfer guide, and thus the leading edge of paper was soiled.
pg. 105
Field Remedy
Prepare the new-type pre-transfer charging assembly (FM4-3149-010) for which the countermeasure for
preventing the guide front stopper from being deformed has been taken, and replace the old one with it.
The photo [A] shows the old type, and the photo [B] shows the new type. [a] shows the hook part of the
new-type guide stopper.
[Reference] The photo [C] below shows the old-type guide stopper and the photo [D] shows the new-type.
[Replaced Part]
FM4-3149-010 PRE-TRANSFER CORONA ASS'Y
pg. 106
Symptom
Line in horizontal scanning direction at trailing edge of image after replacement of ETB
[Manual-related]
Description
A line in the horizontal scanning direction sometimes occurs at the trailing edge of the image after
replacement of ETB.
Cause
Difference in rotation speed between the ETB and the Photosensitive Drum causes distortion of the ETB.
A line occurs on the image due to vibration caused by release of the distortion.
Field Remedy
1. Output a halftone image in service mode as shown below.
Service Mode > Test > PG > TYPE 6
Service Mode > Test > PG > PG-PICK
Select the paper source where A3 (LDR) size or larger is set.
2. Check the output image for a line in the horizontal scanning direction at the trailing edge of the image.
- If there is a line: Proceed to step 3.
- If there is no line: End.
3. Measure the distance from the trailing edge of the image to the line, and perform adjustment in service
mode as shown below.
COPIER > ADJUST > FEED-ADJ > TBLT-SPD: Fine adjustment of ETB speed
- Approx. 55mm from the trailing edge to the line: increase the value by 10. (The ETB will speed up.)
- Approx. 63mm from the trailing edge to the line: decrease the value by 10. (The ETB will slow down.)
4. Output a halftone image with the condition of step 1, and then check the image.
- If there is a line: Perform step 3 again.
- If there is no line: End.
pg. 107
Symptom
White lines in vertical scanning direction on halftone image at installation or at replacement of
Developing Assembly
[Manual-related]
Description
White lines in the vertical scanning direction (uneven development) sometimes occur on a halftone image.
Cause
The symptom is caused by uneven toner coating on the Developing Lower Cylinder due to insufficient
toner stirring at installation or when supplying toner to the Developing Assembly after replacing the
Developing Assembly.
Field Remedy
1. Remove the Developing Assembly and check the Developing Lower Cylinder for uneven toner coating.
2. If the toner coating on the Developing Lower Cylinder is uneven, perform the following service mode.
Service Mode > COPIER > FUNCTION > DENS > DEV-AGG: Execution of developing unevenness
elimination mode
[Reference] DEV-AGG reduces insufficient stirring by performing forcible idle rotation of the Developing
Assembly.
(Solid black images are formed at regular intervals in order to prevent the Drum Cleaning Blade from
flipping.)
The default execution time is 10 minutes. It can be changed in another service mode.
Service Mode > COPIER > FUNCTION > DENS > AGG-SW: Setting of developing unevenness
elimination mode times (5 min., 10 min., 15 min., 20 min., or 25 min.)
[Note] Be careful not to perform this mode longer than necessary. It can cause flipping of the Drum
Cleaning Blade and scattering of toner.
pg. 108
Symptom
Black random spots on copies: Due to the return spring fell off the Pre-Transfer Dust Collection
Roller
[Case in the field]
Description
Black random spots on copies.
Field Remedy
In this instance, the return spring [A] fell off the actuator on the Pre-Transfer Dust Collection Roller. This
caused excessive build up of toner in the Pre-Transfer corona assembly. Reattaching the spring and
vacuuming out the Pre-Transfer assembly resolved the spotting.
pg. 109
Symptom
White line appears when mounting the developing assembly.
Description
White line appeared when installing the machine.
Cause
When installing the machine, since the developing assembly was forcibly mounted with the buffer shutter
open, the spring of the buffer shutter dropped on the developing cylinder, which resulted in scratches.
Field Remedy
1) Remove the developing assembly and mount the spring of the buffer shutter.
2) Check the buffer shutter and if it is open, close it by hand. To see whether the buffer shutter is open or
closed, check the location of the shutter arm. [A] shows the shutter arm is closed and [B] shows it is open.
pg. 110
3) Replace the developing assembly with a new assembly. Fit the right and the left protrusions [A] of the
developing assembly to the rail [B] of the main body and insert the developing assembly along the rail [B].
FM3-7384 DEVELOPING ASS'Y
pg. 111
Symptom
Toner is scattered around the developing assembly since the buffer shutter moves out of the
position.
Description
When detaching and attaching the developing assembly, tonner was scattered on and around the
developing assembly. Soiled images occurred in some cases.
Cause
The spring of the shutter arm [A] came off by forcibly installing the developing assembly. This left the
buffer shutter [B] open upon detaching the developing assembly, leading to the toner leakage from the
buffer unit.
pg. 112
Field Remedy
1) Remove the developing assembly.
2) Clean the developing assembly and inside the machine.
3) Reinstall the spring of the buffer shutter.
4) Make sure that the buffer shutter is closed.
To see whether the buffer shutter is open or closed, check the location of the shutter arm. [A] shows the
shutter arm is closed and [B] shows it is open.
5) Fit the right and the left protrusions [A] of the developing assembly to the rail [B] of the main body and
insert the developing assembly along the rail.
pg. 113
Symptom
Black dots on image due to soiling of Primary Charging Wire
[Case in the field]
Description
The Primary Charging Wire is periodically replaced every 500k sheets but black dots on image due to
soiling occurred on 370k sheets after replacement.
Field Remedy
In the high temperature/high humidity (30 degrees C/80%) environment, replacement should be done at
250k sheets, and therefore it is possible that image failure may occur earlier in some environments.
[Reference] This situation is same with the Primary Charging Wire Cleaner and Primary Charging Wire
Cleaner Holder.
pg. 114
Symptom
Image soil/smear due to drum cleaning failure
Description
below:
iR-ADV 8105G V2 120V HMV10032 iR-ADV 8095 V2 230V EUR HNC01073
iR-ADV 8105 V2 220V CN HMY00521
iR-ADV 8095 V2 220V CN HNE00527
Cause
The toner adhered to the surface of the drum was not removed with the cleaning blade.
Field Remedy
Prepare the new-type cleaning blade (FL3-6291-000) having improved cleaning performance, and replace
with it following the steps below.
[Reference] The service parts of the new-type and old-type cleaning blades are distinguished as follows:
a) Old type (FL3-5187-000)
The lot number is written in blue, starting from "BS".
b) New type (FL3-6291-000)
The lot number for the new type is written in blue, with "C" or with only "numeric numbers". There are
some with the lot number written in red.

2) Check the temperature inside the machine in Service Mode > Mode List > COPIER > Analog > TEMP.
If the temperature inside the machine is below 10 degrees Celsius, proceed to step 3). If the temperature
is not less than 10 degrees Celsius, turn OFF the main power switch and proceed to step 4).
standby.
pg. 115
[Caution]
- When installing the drum cleaning unit, clean the area shown with lint-free paper moistened with alcohol.
If the drum cleaning unit is installed without removing toner, it cannot be installed in the correct position,
6) Turn over the drum cleaning unit, and remove the one E-ring, the one plate [1], and the drum cleaning
unit [2].
pg. 116
7) Loosen the five screws [3], and replace the drum cleaning blade
[Caution]
- When installing the drum cleaning blade, be sure to apply toner on the contact area (edge), on the drum, of
the drum cleaning blade. In particular, be sure to apply toner on both edges of the blade.
pg. 117
[Caution]
is increased.
[Replacement Part]
FL3-6291-000 BLADE, DRUM CLEANING
pg. 118
Symptom
Image soil/smear due to the failure in installing the blade retainer
Description
below:
iR-ADVDV 8105G V2 120V HMV10032 iR-ADV 8095 V2 230V EUR HNC01073
iR-ADV 8105 V2 220V CN HMY00521
iR-ADV 8095 V2 220V CN HNE00527

Cause
Due to the backlash in the screw-tightening of the blade retainer [1] for the cleaning blade, contact failure
occurred between the cleaning blade and the drum, causing the symptom.
Field Remedy
Prepare the new type blade retainer (FL3-5194-020) in which the screw holes for installing the cleaning
blade have been changed. Replace the parts following the steps below.
[Reference] Change the old type [A] to the new type [B] as follows, so as to fix the position for installing the
blade retainer.
- For [a], change the diameter of the circular hole for the installing screw from 3mm to 4mm.
- For [b], change the diameter of the circular hole in the blade retainer from 5mm to 3mm.
- For [c], disuse the circular holes, in the new type blade retainer.
- For [d], change the shape of the circular hole in the blade retainer to the long hole.
- For [e], change the long hole for the installing screw to the circular hole.
pg. 119
2) Check the temperature inside the machine in Service Mode > Mode List > COPIER > Analog > TEMP.
If the temperature inside the machine is below 10 degrees Celsius, proceed to step 3). If the temperature
is not less than 10 degrees Celsius, turn OFF the main power switch and proceed to step 5).
standby.
[Caution]
- When installing the drum cleaning unit, clean the area shown with lint-free paper moistened with alcohol.
If the drum cleaning unit is installed without removing toner, it cannot be installed in the correct position,
6) Turn over the drum cleaning unit, and remove the one E-ring, the one plate [1], and the drum cleaning
unit [2].
pg. 120
7) Remove the five screws [3], and remove the blade retainer [4] to replace it with the new type.
[Caution]
- When installing the drum cleaning blade to the blade retainer, be sure to apply toner on the contact area
(edge), on the drum, of the drum cleaning blade. In particular, be sure to apply toner on both edges of the
blade.
- On installing the cleaning blade, align the both end portions[a] of the cleaning blade cover to the both
end portions[b] of the cleaning blade, then install it so as to push against the rear part[c].
pg. 121
[Caution]
is increased.
[Replacement Part]
FL3-5194-020 RETAINER, BLADE
pg. 122
Symptom
Soiled image due to the timing belt coming off in the waste toner feed assembly
Description
In a machine with a serial number earlier than the serial number below, while the machine is working,
cleaning failure occurred in the drum cleaning assembly, causing soiled image.
Model Serial #
iR-ADV 8105 V2 120V HMU10230

iR-ADV 8105 V2 230V HMX00585
iR-ADV 8105G V2 120V HMV10004
iR-ADV 8105 V2 220V CN HMY00505
iR-ADV 8095 V2 120V HNA10198
iR-ADV 8095 V2 230V HND00573
iR-ADV 8095G V2 120V HNB10004
iR-ADV 8095 V2 220V CN HNE00505
iR-ADV 8085 V2 120V HNG10108
iR-ADV 8085 V2 230V HNL00534
iR-ADV 8085G V2 120V HNH10005
Cause
The tensioner [3] in the waste toner feed assembly [1] applies appropriate tension to the timing belt [2]. If
the tensioner [3] is deformed due to application of excess force or other factors, the timing belt [2] comes
off the tensioner [3] and consequently the drum cleaning assembly becomes unable to function. This
causes the toner to be accumulated, causing soil on the image.
pg. 123
Field Remedy
Prepare the new type tensioner (FM4-9816-000) [B] with the enhanced strength, and replace the old type
tensioner [A] with the new type tensioner [B] following the steps below. For this replacement, if the original
stepped screw (FS5-9714-000) is used, appropriate tension may not be applied to the timing belt properly.
Therefore, prepare the new type stepped screw (FS1-9010-020) and replace with it at the same time.
1) Open the controller box assembly [4], and remove the flywheel [5].
pg. 124
2) Remove the timing belt [2], and remove the TP screw [6] and the stepped screw [7] from the tensioner [3].
3) Remove the tension spring [8] from the hook on the tensioner [3] so as not to drop it inside the machine.
Then, remove the tensioner [3].
4) Screw the new type tensioner assembly with the new type stepped screw.
[Caution] When the tensioner assembly [B] is installed, the tensioner roller [9] can be held. Be careful
neither to bend the shaft inside the tensioner roller [9] nor to make a s cratch on the surface of the
tensioner roller [9].
5) Put the tension spring back in place. Be careful not to drop it inside the machine.
6) Temporarily tighten the TP screw [6] to the extent that the tensioner assembly can move.
pg. 125
7) Turn the tensioner assembly in the clockwise direction until the right edge of the long hole for the TP
screw in the tensioner assembly touches the TP screw [6], and securely tighten the TP screw [6].
8) Put the timing belt [2] back in place.

9) Slightly loosen the TP screw [6], so that the tensioner assembly is turned back a little in the
counterclockwise direction by the tension spring. Check that tension is applied to the timing belt [2], and
then tighten the TP screw [6] again.
10) Put the flywheel back in place, and close the controller box assembly.
11) Remove the drum cleaning unit and clean it.
12) Make a copy with test chart, and check that there is no problem in the image.
[Replacement Parts]
FM4-9816 TENSIONER ASSEMBLY
FS1-9010 SCREW, STEPPED, M3
pg. 126
Symptom
Stained image due to the separation claw contacting with the ETB
Description
With the machines from among those having serial numbers earlier than the numbers shown in the table
below, stained image occurred because the separation claw in the AP kit assembly [1] came in contact
with the ETB in the ETB assembly [3].
Model Serial #
iR-ADV 8105 V2 120V HMU10076

iR-ADV 8105 V2 230V HMX00582
iR-ADV 8105G V2 120V HMV10004
iR-ADV 8105 V2 220V CN HMY00505
iR-ADV 8095 V2 120V HNA10090
iR-ADV 8095 V2 230V HND00561
iR-ADV 8095G V2 120V HNB10003
iR-ADV 8095 V2 220V CN HNE00504
iR-ADV 8085 V2 120V HNG10037
iR-ADV 8085 V2 230V HNL00522
iR-ADV 8085G V2 120V HNH10003
Cause
The separation claw [2] in the AP kit [1] which is installed to prevent paper from go into the drum may
occasionally come in contact with the ETB [4] upon a poor paper separation because the range of
movement of the separation claw is wide. The toner of the transferred image is scraped off by this
contact and the outcome image is stained. Also, when the ETB [4] is damaged or torn completely from
the contact, the image will not be transferred or jam symptoms are induced. The figure [A] shows the
contacting parts.
pg. 127
Field Remedy
When the symptom occurred, following the procedure below, replace the separation claw holder with the
new type one [C] with which the range of movement of the separation claw is narrowed. The photo [B]
shows the old type of the separation claw holder (FC9-4860-000).
1) Remove the AP kit assembly [1] from the main body.
2) Remove the drum and cover it with paper, etc. to protect it from exposure.
3) Remove the 2 E-rings attached to the shaft [6].
4) Slide the shaft [6] to the direction of the arrow [D] until it hits the far end.
pg. 128
5) Slide the separation claw holder [5] to the direction of the arrow [E] to pull it out from the shaft [6].
6) Remove the 3 separation claws [2] and the torsion spring [7] from the separation claw holder.
7) Remove the screw [8] on the side indicated with the red arrow. The other side has a same screw, but it
does not have to be removed.
8) Remove the remaining parts (the 3 tension springs, the separation claw plate (2kinds of plate) and the 1
screw) all together to reattach them onto the new type separation claw holder. At this time, check the
separation claws visually, and if any damage found on them, then replace the separation claws as well.
pg. 129
9) Reattach the parts in the reverse order from the step 7) to 4).
[Caution] When attaching the separation claw holder assembled to the AP kit assembly, put the shaft [6]
through the 2 torsion springs, and then attach it so that the torsion springs [7] get into under the cleaner
case [9].
10) Move the separation claw holder to check if the spring force of the torsion spring is acting.
11) Reinstall the parts in the reverse order from the step 3).
12) When the ETB is damaged, replace the ETB as well.
13) Make a copy with the test chart to check if the output image has no abnormality.
[Replacement Part]
FC9-4860 HOLDER, SEPARATION CLAW
pg. 130
[Finisher Jam / Uneven Stacking]
Symptom
E535-0004/1122/10E0 jam code or misalignment due to software failure of SORTER Ver.34.00 or
before (Booklet/Staple Finisher-D1)
A) 1122 jam or E535-0004 error occurs when the shutter is closed during large amount print job.
B) 10E0 jam occurs when continuously outputting A3 print job without stapling after outputting A4 print
job with 1-point stapling.
C) Paper is not switched back to the buffer path assembly in the finisher during buffer path paper feed
operation, and then the paper is delivered directly onto the stack tray, resulting in a misalignment.
- E535-0004: Error in the swing guide motor
- 1122 jam: Finisher feed sensor stationary jam
- 10E0 jam: Inlet sensor delay jam1
Cause
The symptom attributes to a failure of the software (SORTER) Ver.34.00 or before for Booklet/Staple
Finisher-D1.
Service work
Upgrade the software (SORTER) for Booklet/Staple Finisher-D1 to Ver.34.01 or later.
[Caution]
When upgrading the software, be careful not to make a wrong combination with other software.
pg. 131
Symptom
1122 jam may occur at the paper feed dispose assembly during the finisher is operating
-1122 jam: Finisher feed sensor (S0102) stationary jam
Cause
A long time use of finisher increases the frictional resistance between the roller shaft [1] of the paper
feed dispose assembly and the bushing [2]. As a result, the number of revolutions is reduced and the
paper will not be fed in the specified speed, and this leads to the above mentioned symptom.
Service work
When the above mentioned symptom has occurred, prepare the new type roller shaft (4C5-0098-000) and
the bushing (FC5-4729-000) to replace with them following the procedure below:
pg. 132
1) Remove the 8 screws while lifting the paper holding guide [1], and then remove the grate-shaped upper
guide [2].
[Caution] When reassembling, attach the grate-shaped upper guide with the condition lifted the shutter
and the shutter link unit to the maximum point, so that the projection [1] of the shutter link unit is put in
the groove [2] of the shutter. After reassembling, move the shutter [3] up and down by hand to confirm
that a load is applied to the shutter.
2) Lower the swing guide [1], then remove the 6 screws and then remove the swing guide upper cover [2].
[Caution] When reattaching the swing guide upper cover, attach the screws in order from rear to front of
the finisher.
pg. 133
[Caution] When the swing guide upper cover is reassembled, put the arms [1] of swing guide in the link
holder [2].
3) Disconnect the connector [2] of the paper surface sensor cable [1].
[Caution] When disconnecting the connector [2], be sure not to unhook the claw of the photointerrupter.
4) Lift up the swing guide assembly [1], remove the resin stop ring [2] with the needlenose pliers and move
the bushing [3] inward. Do likewise to the opposite side.
pg. 134
[Caution] Pinch the resin stop ring as shown in the below picture.
5) Remove the PCB cover and the rear cover (upper).

6) Remove the 2 screws and open the finisher controller PCB mount.
7) Detach the belt [2] from the pulley [1] and remove the swing unit [3].
pg. 135
8) To obstruct the drop of parts, slip a piece of paper [2] into the feeding path assembly [1].
9) Remove the 2 resin stop rings [1], move the facedown lever [2] outward and remove the dowel pin [3].
10) Remove the e-ring [1], the dispose front roller [2], the dowel pin [3] and the washer [4].
pg. 136
11) Remove the e-ring [1], the dowel pin [2], the roller shaft [3] and the bushing [4].
12) Detach the dispose front roller and attach it to the new type roller shaft (4C5-0098-000).
13) Replace the bushing (FC5-4729-000) with the new one and reassemble the parts in reverse order
from the step 11) to 2).
14) Check the gap between the swing guide upper cover and the staple safety switch's arm to check the
position attached the swing guide unit.
14-1) Raise the swing guide unit while pushing the plunger [1] of the swing guide solenoid, and then check
that the gap [a] between the swing guide upper cover [2] and the arm of the staple safety switch is within
1.50.5mm. If the gap is outside the range, adjust according to the following steps 14-2).
pg. 137
14-2) Loosen two screws [1] and adjust the position of the swing guide solenoid [2] so that the gap
between the swing guide upper cover and the staple safety switch's arm becomes 1.5mm plus or minus
0.5mm. Then, tighten the 2 screws [1].
15) Reassemble the parts in reverse order of the procedure in the step 1).
16) Make proof copy with 5 A4 sheets collating in 3 sets and check to see if jam does not occur and no
abnormalities observed with the operation assembly/the swing guide/buffering operation.
[Replacement parts]
4C5-0098-000 SHAFT, ROLLER
FC5-4729-000 BUSHING
pg. 138
Symptom
1011/ 1121/ 1122 jam codes due to failure in roller shafts rotation (Staple/ Booklet Finisher-D1)
Symptom
Either of 1011/ 1121/ 1122 jam occurred during the finisher operation.
* 1011 jam: Finisher inlet sensor delay jam (sensor ID: S101)
* 1121 jam: Finisher inlet sensor stationary jam (sensor ID: S101)
* 1122 jam: Finisher feed sensor stationary jam (sensor ID: S102)
Countermeasure cut-in Countermeasure cut-in

Model serial number Model serial number
Staple Finisher-D1 UL GZW07695 Booklet Finisher-D1 UL GZZ03060
Staple Finisher-D1 EU/ O GZX02029 Booklet Finisher-D1 EU/ O HAA01572
Staple Finisher-D1 CN HAB00044 Booklet Finisher-D1 CN HLQ00041
pg. 139
Cause
When the finisher is used for a long time, the frictional resistance between the sliding surface [a] of the
roller shafts [1](FC9-3383)/ [2](FC9-3383), [3](FC9-3388) and the follower sliders [4] is increased. This
reduces the number of rotations of the roller shafts, preventing the paper from being fed at the normal
speed. As a result, the above symptom occurs.
The roller shafts [1](FC9-3383) are used just for Booklet Finisher-D1, whereas the roller shafts
[2](FC9-3383)/ [3](FC9-3388) are used for both Booklet Finisher-D1 and Staple Finisher-D1.
Service work
When the above symptom occurs, prepare the 2 kinds of new type roller shafts (FC9-3383-010/
FC9-3388-010) which are made of material changed and new type follower slider (FC6-5835-000). And
then perform the work by following the procedure below. As to the number of the roller shafts and the
follower slider needed in each finisher, see the table below.
The number of The number of The number of

the roller shaft the roller shaft the follower slider
Finisher
(FC9-3383-010) (FC9-3388-010) (FC6-5835-000)
needed needed needed
Staple finisher-D1 1 1 6
Booklet finisher-D1 3 1 10
pg. 140
1) Separate the finisher from the copier main body.
2) Replace the old type roller shafts [A](FC9-3383-000)/ [C](FC9-3388-000) with the new type
[B](FC9-3383-010)/ [D](FC9-3388-010). Each of the new type roller shafts has the groove shape [a]
added as an identification mark.
3) Regarding the follower sliders for supporting the 2 kinds of roller shafts that were changed in the above
step 2), replace the old type [E] with the new type [F](FC6-5835-000) at the same time.
4) Other than the 2 kinds of roller shafts to be replaced, there is another roller shaft [5](FC9-3377).
During the service work, be sure to replace 2 follower sliders [4] for supporting above roller shaft
(FC9-3377) with the new type as well.
pg. 141
5) Connect the finisher to the copier main body.
6) Make test prints and check that no error or jam occurs.
[Replacement parts]
FC9-3383-010 Roller shaft
FC9-3388-010 Roller shaft
FC6-5835-000 Follower slider
pg. 142
Symptom
Paper stacking fault/Paper fall from the tray/Paper misalignment (Booklet/Staple Finisher-D1)
Symptom
When paper is output from Booklet/ Staple Finisher-D1, the following problems may occur.
- Stacking fault
- Paper fall from the tray
- Misalignment of paper stacks
Cause
At five locations indicated by [a] to [e], if a tension spring is not installed properly or if a tension spring is
installed though it is not required, the belt tension for transferring the motor drive deviates from the
normal setting value. In this state, when the paper stacked on the buffer path unit is returned to the
processing tray unit, a failure occurs, causing paper sheets to be misaligned each other. As a result, the
above symptom occurs. Below are the photo indicating the five locations [a] to [e] and the table showing
proper installation of a tension spring at the locations and belts having the tension affected.
Proper installation of
Belts affected
tension spring
[a] Spring installed Processing tray paper retainer drive belt
[b] Spring installed Feed drive belt
[c] Spring installed Buffer feed drive belt
[d] No spring installed Feed roller disengage/ Buffer flapper drive belt
[e] No spring installed Stack delivery upper drive belt
pg. 143
Service work
When the above symptom occurs, perform work by following the procedure below.
1) Remove the rear upper cover.

2) Remove two screws to open the finisher controller PCB [1].
3) Check that the tension spring is installed.

3-1) Check that the tension spring [2] (FU8-2173) shown in the photo below is installed at the location [a].
If the spring comes off or is not installed, go to step 4) below. Note that each hook end of this spring has
double turns.
pg. 144
3-2) Check that the tension spring [3] (FU8-2175) shown in the photo below is installed at the locations
[b] and [c]. If the springs come off or are not installed, go to step 4) below. Note that each hook end of this
spring has a single turn.
4) If the tension springs come off or are not installed at the locations [a], [b] and [c], install the springs.
Step 4-1) below describes a method for installing the spring at the location [b] as an example. Note that
the method for installing the spring is applied in common to the three locations [a], [b] and [c].
pg. 145
4-1) Loosen two screws [4], and hook the two hook ends of the spring [3] on the hangers [f], respectively.
Then, tighten two screws to secure the bracket plate [5].
5) Check that NO tension spring is installed.

5-1) Check that NO tension spring is installed at the location [d]. If a tension spring is erroneously
installed, be sure to remove it.
pg. 146
Furthermore, make sure that the bracket plate [6] is installed so that its end [g] is positioned along the
marking-off line [h], as shown in the photo below. If the bracket plate is not positioned as described above,
loosen the screw [7] once. Then, place the end of the bracket plate along the marking-off line so that
tension is applied to the belt appropriately. Then, tighten the screw.
5-2) At the same time, make sure that the teeth of the gear [8] are engaged with the belt [9] as shown in
the photo below. The gear is located behind the bracket plate [6].
pg. 147
5-3) Check that NO tension spring is installed at the location [e]. If a tension spring is erroneously
installed, be sure to remove it.
Furthermore, make sure that the bracket plate [10] is installed so as to be positioned along the
marking-off line [i], as shown in the photo below. If the bracket plate is not positioned as described above,
loosen the screw [11] once, place the bracket plate along the marking-off line, and then tighten the screw.
6) Perform work by reversing the above procedure from step 2).

7) Make test prints to check that none of the above symptom, jam, and the like occurs.
pg. 148
Symptom
1121/1124 jam codes due to malfunction of the swing guide assembly (Booklet/Staple
Finisher-B1/E1)
Symptom
1121 or 1124 jam occurred in Field cases on Booklet/Staple Finisher-B1/E1 with the serial numbers
before the countermeasure cut-in serial numbers in factory shown below.
- 1121 jam: Inlet sensor (PI103) stationary jam
- 1124 jam: Delivery sensor (PI104) stationary jam

- Booklet Finisher-B1: FLG58090
- Staple Finisher-B1: FKU18827
- Booklet Finisher-E1: FYJ14501
- Staple Finisher-E1: FYG48944
Cause
When the swing guide assembly is opened during printing, the upper portion of the swing guide assembly
[1] rarely but may come in contact with the switch lever (F)/(R) [2], so that the switch lever may be
moved upward.
At this time, if the force of the tension spring [3] pulling the switch lever is too strong, the switch lever will
be pulled back downward by the tension spring, this will make the swing guide assembly closed and
generate the above mentioned issue.
[Reference] With a normally working Finisher, the swing guide assembly will not come in contact with the
switch lever even if the swing guide assembly is opened during printing.
pg. 149
Service work
Prepare 2 new type tension springs (FU2-0947-000) to which the spring pressure is lowered, and replace
with them following the procedure below:
1) Remove the front door.

2) Remove 3 screws [1] and remove the escape tray cover [2].
3) Remove 5 screws []] and remove the front inner cover [2].
pg. 150
4) Remove 2 screws [1] and remove the solenoid cable cover [2].
5) Remove 2 tension springs [1] to replace with new springs.
6) Reassemble the parts in reverse order from step 4).

7) Make some testing copy to confirm if jam and the like will not occur any further.
[Replacement parts]
FU2-0947 SPRING, TENSION (2 pcs)
pg. 151
Symptom
Paper overhanging the edge or uneven stacking in the finisher tray (Booklet/Staple Finisher-D1)
Description
There are reported instances of paper overhanging the edge or uneven stacking in Booklet/Staple
Finisher-D1.
Cause
Detection of height by the upper stack delivery roller could not be correctly performed due to a failure in the
finisher's software, and the upper stack delivery roller stopped afloat, a state shown in [a]. [A] shows the
state when the symptom occurred, while [B] shows the state that the upper stack delivery roller stopped at
the correct position.
If print is performed while the software failure is occurring, the problem of paper overhanging the edge or
uneven stacking in the finisher's tray occurs.
Field Remedy
Perform the work by following the steps below.
1) Upgrade the system software (MN-CONT) of the machine to ver. 45.02 or later.
2) Upgrade the software (SORTER) of Booklet/Staple Finisher to ver.31.01 or later.
[Caution] Be sure to upgrade the system software (MN-CONT) of the machine to ver.45.02 or later first and
then upgrade the software of the finisher.
3) Turn OFF the main power switch of the machine.
4) Remove the rear cover of the finisher.
pg. 152
5) Turn ON DIPSW 1[a] in Finisher Control PCB Assembly, and then turn ON the main power switch.
6) When the machine has started up, turn ON all of DIPSW 1, 2, 3 and 4 in SW3, and then push SW2 once.
This will allow the swing guide of the finisher to automatically perform open/close operation and memorizing
the swing standard position.
[Reference] Operation time is about 2 seconds.
7) When the operation in the step 6) has been completed, turn OFF the main power switch, and then turn
OFF all of DIPSW 1, 2, 3 and 4 in SW3 on Finisher Control PCB Assembly.

9) Perform a test copy to check if the symptom of paper overhanging the edge or uneven stacking in the
finisher tray has improved.
pg. 153
Symptom
E530-8002/1122/112F Jam codes when printed in mixed paper widths (Booklet/Staple
Finisher-D1)
Description
While printing in mixed paper widths, A4 and A4R papers to the Booklet Finisher-D1 or the Staple
Finisher-D1, at the moment of changing from A4 to A4R, 1122 jam or 112F jam (E530-8002) occurred in
Field.
- 1122: Finisher Feed Sensor Stationary jam
- 112F: Finisher Error Avoidance jam
- E530-8002: Error in the Front Alignment Motor
Cause
The fault was with the software of the finisher, SORTER Ver30.01 and before. This symptom is as follows:
The A4 paper stacked in the processing tray unit inside the finisher was not delivered into the tray at the
moment of change from A4 to A4R paper.
In the situation above, at the moment of change from A4 to A4R, the alignment plates at the front/rear sides
of the processing tray unit compressed the A4 paper toward center from both sides by moving to the
stacking position for A4R, so that the paper feed path was obstructed and so the following A4R paper
jammed inside the finisher. Depending on the way the A4 paper crushed, the front alignment motor can be
subjected to the stress to generate E530-8002 or 112F jam.
Field Remedy
1) Upgrade the system software of the device (MN-CONT) to Ver45.02 or later.
2) Upgrade the software of the Booklet/Staple Finisher (SORTER) to Ver.31.01 or later.
[Caution] Upgrade the system software of the device (MN-CONT) to Ver.45.02 or later definitely before
upgrading the software of the finisher.
3) Perform a test copy to check if paper jam or error code in the finisher tray has improved.
pg. 154
Symptom
Paper delivery failure/stacking failure due to breakage in tension spring of finisher (Finisher-D1)
Description
Booklet/Staple Finisher-D1 with a serial number earlier than the following serial numbers became unable to
pick up the stack of paper reliably due to the breakage in the tension spring of the gripper arm assembly.
This caused failure in paper delivery and stacking consecutively.
Modl #
STAPLE Finisher-D1 UL GZW04871
STAPLE Finisher-D1 EU/O GZX01349
STAPLE Finisher-D1 CN HAB00016
BOOKLET Finisher-D1 UL GZZ02575
BOOKLET Finisher-D1 EU/O HAA01339
BOOKLET Finisher-D1 CN HLQ00022
Cause
While the finisher is in operation, the gripper arm assembly[2] inside the dispose assembly[1] picks up the
stack of delivered sheets and carries them. At this time, depending on the direction in which the tension
spring[3] of the gripper arm assembly[2] is installed, the tension spring[3] may break due to its endurance.
Accordingly, the stack of paper cannot be picked reliably.
pg. 155
Field Remedy
When the symptom occurs, prepare two sets of the level tensioner unit (FM4-4730) which is assembled, as
a new part, in a direction in which less load is applied to the tension spring. Replace the tension spring and
the gripper open/close lever with the level tensioner unit. [A] shows a tension spring which is assembled in a
direction in which a large load is applied to the tension spring, while [B] shows a tension spring assembled in
a direction in which less load is applied.
1) Remove the dispose assembly[1] from the finisher main body, and loosen the two screws[3] in the gripper
arm assembly[2]. There is no need to remove the screws.
pg. 156
2) Rotate the gripper arm assembly to move it to the position[a]. Then, remove the gripper arm assembly.
[Caution] Before removing the gripper arm assembly, be careful not to extend the tension spring
(FU8-2166)[4]. Be sure not to lose the tension spring since it is to be used again.
3) Remove the two screws[3] loosened in step 2).
pg. 157
4) Remove the two E-rings[5], and pull out the two pins[6].
5) Disassemble the gripper arm assembly, and replace the portion[b] with the level tensioner unit.
6) Reassemble the parts in reverse order from step 4).

[Replacement Part]
FM4-4730 LEVEL TENSIONER UNIT
pg. 158
Symptom
Poor paper alignment while printing booklet in saddle stitch due to the broken tension spring
(Booklet Finisher-D1/Booklet Finisher-F1)
Description
Poor paper alignment while printing booklet in saddle stitch occurred.
Cause
As the tension spring[2] of the edge stopper unit[1] is broken, the balance between upper/lower stopper is
lost, and then paper does not stop at the proper position. The photo shown below is the broken tension
spring[2].
Field remedy
Prepare the tension spring (FU8-2272) to replace according to the steps below:
1) Open the front cover of the finisher, and pull out the saddle unit[1] about 20cm.
pg. 159
2) Pull out auxiliary caster[1] toward the direction indicated with an arrow, and pull out the saddle unit toward
the direction indicated with an arrow.
3) Unlock the stopper[1] of the rail to pull it out about 5cm.
pg. 160
4) Remove the 3 connectors[2] and 1 screw[3], remove the cable guide[1] from the saddle unit to pull out the
saddle unit even more.
5) Remove the 4 screws[3] and 1 knob[2], remove the saddle inside cover (lower)[1].
6) Remove the 6 screws[2] and remove the saddle stitcher controller PCB cover[1].
pg. 161
7) Remove the 12 connectors[3] to remove the cable[1] form the cable guide[2].
8) Remove the 2 connectors [1], and remove the calbe from the 3 wire saddles[2] and from the 3 edge
saddles[3].
pg. 162
9) Remove the 1 connector[2] to remove the cable from the 1 wire saddle[1].
10) Remove the 4 screws [2] to remove thrust unit[1].
11) Remove the 4 connectors [2], remove the 7 wire saddle [3], remove the 1 reuse band [4] to remove the
cable[1]
pg. 163
12) Remove the 2 screw [2] to remove the edge stopper unit[1].
13) Check the tension spring[1], and replace the broken spring.
pg. 164
14) To attach the tension spring [1], hook the spring on [a], and then put on the hook[b].
[Caution] Be careful not to twist the hook part[a] of the tension spring[1].
If the hook part of the tension spring[1] is twisted, surplus stress will be generated to damage the spring.
15) Install in the reverse order from the step of 12).

[Replacement part]
FU8-2270 SPRING, TENSION
pg. 165
Symptom
0CA4 Jam Code upon the main power SW ON (Staple/Booklet Finisher-F1)
Description
0CA4 Jam occurred immediately after turning on the Main Power SW.
The following screen is displayed when turning on the Main Power SW on machine only with the Finisher's
Main Power SW being OFF.
When pressing the "Continue Startup" button, system starts up without using Finisher. After that, when
turning ON the Finisher's Main Power SW ON and submitting a job, 0CA4 Jam occurs.
- 0CA4: Page Complete time out jam
Cause
Problem occurs with the Finisher recognition on the DC controller PCB due to the operations in wrong
order or "Continue Startup" operation after power-on. Even though the Finisher's Main Power SW is
turned ON with this condition, no proper communication between the DC controller PCB and Finisher is
performed resulting in the symptom.
Field Remedy
Turn ON the machine's Main Power SW after turning ON the Finisher's Main Power SW.
pg. 166
Symptom
0CA4/1E00 Jam Code occurs with the finisher system software of version earlier than 26.03 after
removing sheets of paper from the processing tray (Staple/Booklet Finisher-D1)
Description
0CA4/1E00 Jam occurred upon removing sheets of paper [1] from the processing tray when the device
had run out of paper or a jam has occurred.
- 0CA4: Page Complete time out jam

- 1E00: Finisher Sequence Error jam
Cause
While the processing tray was suspended, sheets of paper were removed from it. Except for jams that
occur at the processing tray, there is no need to remove sheets of paper from the tray.
Field Remedy
Please instruct the user to remove sheets of paper in accordance with the instructions displayed on the
LCD in case of Jam.
[Reference] The finisher system software Ver.26.03 (SORTER Ver.26.03) and later were modified so that
it will not make the device display 0CA4/1E00 Jam even when sheets of paper are removed from the
suspended processing tray.
When upgrading after SORTER Ver.26.03, use the combination of versions shown below:
MN-CONT: Ver.31.06/LANG: Ver.31.06/DC-CON: Ver.32.01/MEAP: Ver.31.05/S-LNG:
Ver.30.02/Staple/Booklet Finisher-D1 SORTER: Ver.26.03
pg. 167
Symptom
112F/1F8F Jam Code occurs with versions of Finisher system software earlier than Ver. 29.02
(Staple/Booklet Finisher-D1)
Description
112F/1F8F jam code occurred continuously.
-112F: Finisher Error Avoidance jam
-1F8F: Saddle Error Avoidance jam
Cause
The device has a function to display an error code in case an error avoidance jam has occurred several
times continuously. But, this function didn't work with versions of Staple/Booklet Finisher-D1 system
software earlier than Ver. 29.02 (SORTER Ver 29.02).
Field Remedy
Upgrade the Staple/Booklet Finisher-D1 system software to Ver. 29.02 (SORTER Ver. 29.02) or later.
When an error avoidance jam has occurred several times continuously, the device displays an error code
corresponding to the error state. So, please take a solution for the displayed error code.
When upgrading after MN-CONT Ver.40.13, use the combination of versions shown below:
MN-CONT: Ver.41.03/LANG: Ver.41.03/DC-CON: Ver.34.01/R-CON: Ver.22.01/COPY-AP:
Ver.41.04/BOX-AP: Ver.41.04/SEND-AP: Ver.41.01/S-LNG: Ver.30.05/Staple/Booklet Finisher-D1
SORTER: Ver.29.02/SDL-STCH: Ver.13.02
Symptom
1096/11A1/11A2/11A3 Jam codes due to the faulty finisher software SDL-STCH (Booklet Fin-D1)
Description
1096/11A1/11A2/11A3 Jams occurred when using the booklet mode.
-1096: Saddle Vertical Path Sensor delay jam
-11A1: Saddle Feed Path Sensor feed stationary jam
-11A2: Saddle Delivery Sensor feed stationary jam
-11A3: Saddle Inlet Sensor feed stationary jam
Cause
Due to the bug of the finisher software SDL-STCH, the back end retaining lever does not operate while the
motion of booklet mode, and the first and second sheet of printing strike each other.
Field Remedy
Upgrade the finisher software SDL-STCH to Ver.10.01 or later.
[Caution] When to upgrade to SDL-STCH Ver.10.01 or later, pay attention to the combination of the
versions.
pg. 168
[Professional Puncher Jam]
Symptom
1165 Jam Code Intermittent [G]
Description
While using Pro-Punch C-1 intermittent jam code 1165 may occur. You may find a sheet just above the
punch die.
Field Remedy
Check and see if there is a "dog eared" corner to the paper. This will not allow the sheet to enter the punch
die.
In this case replacing the copier separation claws resolved this jam.
Symptom
1F77 Jam code (Professional Puncher-C1) [G]
Description
While punching, the unit enters a jam with the jam code of 1F77. It is suspected that the AC Transport motor
(the motor that runs the lower rollers and green belts) may be at fault due to low or no torque. How can you
check prior to removing motor to help troubleshoot this jam.
Field Remedy
First check and see if there is 120VAC at P5 pins 1 and 4 when the motor is to be running. If yes, go to next
step, if no replace Puncher Controller PCB. If you read 120VAC at P5.
Step 1 turn off unit and unplug Pro-Puncher-C1.
Step 2 separate Pro-Puncher-C1 from Integration Unit-B1.
Step 3 remove side cover over AC Transport motor and disconnect start cap.
Step 4 with your meter measure across the two brown wires and you should have a low resistance reading
(30~40 OHMs). If you read an open the motor is bad and the start cap is not able to fire up or maintain the
transport motor rotation.
pg. 169
Symptom
1F77 Jam At New Install [G]
Description
The imageRUNNER ADVANCE 8000 Series copier is experiencing a jam of 1F77. This happened after the
installation of the Professional Puncher-C1, and the Professional Puncher Integration Unit-B1.
Field Remedy
Check to make sure the drive belt for the Professional Puncher has not been replaced. This procedure is
only for the imageRUNNER ADVANCE C9075 PRO / C9070 PRO / C9065 PRO / C9060 PRO. The
reference to the procedure is shown below:
The belt is only to be changed on the above mentioned products. There have been several cases where the
procedure was followed for the black and white ADVANCE series, and this resulted in the 17FF jam.
pg. 170
Symptom
1F77 Jam Code During Punch or Non-Punch Jobs: due to Professional Puncher front door latch
mounting screws were loose
[Case in the field]
Description
During punch or non-punch jobs, the Professional Puncher drive does not turn on and the jam code 1F77
is logged. The Professional Puncher controller has 3 lite green LED's, indicating AC voltage is present and
the power on remote signal is being received from the Integration unit.
Field Remedy
In this case, the Professional Puncher front door latch mounting screws were loose and tightening the
screws corrected the problem. The following image shows the latch on the punch door.
The hook on the main body that the door latch catches may cause the same problem. The following image
shows the hook on the punch front frame.
pg. 171
Symptom
1F77 Jam at installation: Due to the Jumper on the Punch Controller was moved to the wrong
position (Professional Punch-C1)
Description
A 1F77 jam is occurring in the Professional Punch-C1. The paper would jam in random areas of the punch
path. The machine was being setup as a new installation.
A 1F77 jam is defined as Puncher Unit "Time Out" jam.
Field Remedy
It was found that the Jumper on the Punch Controller was moved to the wrong position at setup. When the
Jumper is installed in the correct position, the pin at the extreme right of the connector is exposed. In this
case, the pin was exposed on the extreme left. When the Jumper was moved to the correct position, the
Puncher no longer jammed.
pg. 172
Symptom
1F77 Jam code: Resolved by replacing the S3 paper path 2 sensor (Professional Puncher-C1)
Description
When running hole punched job through pro puncher C-1 you get jam code 1F77. This is a timing jam, it
does not point to one sensor as the cause, just that paper timing is off. In this case we found the problem to
be S3 paper path 2 sensor.
Field Remedy
Replace S-3 (FC3-3635). This sensor is located on the PUNCH MODULE- ROLLER ASSEMBLY.
Symptom
1F77 jam code: Due to the Flexible Aligner Drive Shaft was broken (Professional Puncher-C1)
[ Case in the field ]
Description
When running a hole punch job, the first several punched sheets are skewed and the punches are in the
middle of the sheet. If one sheet is fed to the hole punch, paper never reaches the punch die.
Field Remedy
In this case of 1F77 jam, the green belts on the inlet side were not rotating. All other drive belts driven by
M3 (Transport Motor) were rotating. It was found that the Flexible Aligner Drive Shaft was broken and not
driving the inlet green belts. The part number for the Flexible Aligner Drive Shaft is FC3-3778.
These pictures show the location of the Flexible Aligner Drive Shaft.
[A]: Flexible Drive Shaft Gear Drive/[B]: Flexible Drive Shaft Location
[C]Aligner Drive Flexible Shaft
FC3-3778 SHAFT, FLEXIBLE, ALIGNER DRIVE
pg. 173
Symptom
1F78 Jam Code is Occurring, Only After the Punch Dye is Inserted: Solved by leveling out
professional punch and the integration unit through adjusting the casters
Description
The jam code "1F78" is occurring only after the punch dye is inserted. The jam code "1F78" is defined in the
service manual as a (time out) error avoidance jam.
Field Remedy
In this case, the casters on the professional punch and the integration unit were not set correctly resulting in
the peripherals not being level. After leveling out the peripherals through adjusting the casters, the jam code
was resolved.
Symptom
1F77 jam code : When punching : Solved by replacing communication cable (Pro Puncher-C1)
Description
The tech replaced the punch controller and an intermittent jam with Code 1F77 comes up only when
punching. When it happens, the punch already took place but where the paper stops could vary.
Field Remedy
With this case, the problem was in the communication cable (Gate-plate) from the Pro-Puncher C1 to the
Integration Unit. Replacing the communication cable FC3-6653 resolved the jamming.
FC3-6653: CABLE, 1
pg. 174
Symptom
1152 Jam code (Professional Puncher-C1)
Description
When running Pro Punch-C1 and punching, it doesn't matter what die is used, the machine will jam after
approximately 20 to 50 punches and display an 1152 jam code. There is no physical damage to paper that is
removed from Pro Punch area. Before the jam you can hear the rhythm of Pro Punch hesitate and then jam
occurs.
- 1152: Inlet Sensor Stationary jam
Field Remedy
Ensure that front door interlock actuator arm is not loose. If there is play in door actuator when Pro Punch is
punching, the vibration can cut 24VDC that runs thru switch and cause jams. Tighten the door actuator so
there is no play when grabbing door. Below are the nuts to tighten actuator bracket and door lock
adjustment.
pg. 175
Symptom
11B3/11B5/11B7/1F07/1FC2/1103/1164/1165/1166/1F5E/1F77/1152 Jam Code due to detachment
of spring (Professional Puncher-C1/Professional Puncher Integration Unit-B1)
Description
11B3/11B5/11B7/1F07/1FC2/1103/1164/1165/1166/1F5E/1F77/1152 Jam consecutively occurred.
- 11B3: Punch Path 1 Sensor (S2) Stationary Jam with ARCNET connection
- 1F07: Reverse Path 2 Sensor (RS3) Timing NG Jam with ARCNET connection
- 1FC2: Timing NG Jam with ARCNET connection
- 1103: Bypass 1 Sensor (RS1) Stationary Jam with ARCNET connection
- 1164: Punch Path 1 Sensor (S2) Stationary Jam with IPC connection
- 1F5E: Reverse Path 2 Sensor (RS3) Timing NG Jam with IPC connection
- 1F77: Timing NG Jam with IPC connection
- 1152: Bypass 1 Sensor (RS1) Stationary Jam with IPC connection
pg. 176
Cause
The jam occurred due to operational defect of the back gage caused by breakage and detachment of the
brown spring [1] attached to the back gage unit.
[Reference] The same symptom occurs when the red spring [2] or the blue spring [3] is detached.
Field Remedy
The surface treatment of the brown spring is changed to the one that brown coating is applied on top of
nickel-plating, which can make the spring difficult to be broken.
pg. 177
Attach the new brown spring by following the steps below.
1) Remove the rear cover of the professional puncher-C1, and free the harness [1].
- 1 connector [2]
- 1 wire saddle [3]
- 1 rubber bush [4]
2) Remove back gage unit [1].

- 3 screws [2]
- 2 spacers [3]
pg. 178
3) Check if the spring is attached. If not, remove the spring that was fallen somewhere inside the machine.
4) Apply about 1 rice grain size (about 40mg) of Super Lube grease to the hook [1] of the new spring and
attach the spring.
[Replaced Part]
FC3-6713 BLOWN TENSION SPRING
[Added Part]
FY9-6005 GREASE, SUPER LUBE
pg. 179
Symptom
Pro Puncher-C1 not punching: Due to the paper sensor was not plugged [G]
Description
As the paper is diverted to the back gauge paper stop plate, SL2 ( back gauge solenoid ) had turned on. The
stop plate had raised stopping the paper to perform the punch and then lowers to release the paper where
then the paper stalls in the U turn area. Upon inspecting the copy it was noticed that it was not punched.
Further tests showed that the Punch clutch ( CL1 ) was not turning on.
Field Remedy
S3 is what tells CL1 to turn on. S3 can be checked at J18 on the punch controller for a change of state. In
this case the sensor was not showing a change of state because it was not plugged in all the way at the
sensor.
Symptom
Pro Punch not punching [G]
Description
Pro Punch not punching after punch controller replacement.
Field Remedy
It has been found if the connector for J34 is placed in J35 it will not punch. The paper will pass through the
top of the punch with no jams. This picture shows the correct placement of J34 and J35 should be left blank.
pg. 180
[Duplex Jam]
Symptom
0112/0113/0213/0208/0209 jam codes attributed to operation failure of the Reverse Detachment
Solenoid
Description
Any of 0112/0113/0213/0208/0209 jam-codes indicated upon face-down delivery.
- 0209: Duplex Outlet Sensor Delay Jam
Cause
Upon face-down delivery, the Reverse Upper Flapper Solenoid (SL5) [1] is turned OFF to let the paper
passed through the delivery assembly enter the Reverse Upper Roller [2]. Then, when the paper reaches
the reverse position, the Reverse Motor (M14) [3] is reversed to feed the paper to the Outer Delivery Roller
[4] side.
When the leading edge of the reversed paper reaches the Outer Delivery Roller [5], the Reverse
Detachment Solenoid (SL12) [6] is turned ON to disengage the Reverse Upper Driven Roller [7]. This
operation prevents jam when the trailing edge of the first sheet overlaps the leading edge of the second
sheet on the Reverse Upper Driven Roller.
The Reverse Detachment Solenoid (SL12) [6] was not turned ON even when paper reached the Outer
Delivery Roller, which caused the Reverse Upper Driven Roller [7] not to disengage resulting in jam.
pg. 181
Field Remedy
Follow the procedure below to check the mounting condition of the Reverse Vertical Path Guide and the
operation of the Reverse Detachment Solenoid (SL12). When the Reverse Detachment Solenoid is not
working, prepare the Reverse Detachment Solenoid (FM4-5152-000) to replace the part.
1) Check that the bosses [a] correctly fit into the holes of the Reverse Vertical Path Guide [1]. If not, loosen
the mounting screw [2] to correctly mount the part.
2) Go to Service mode > Mode List > COPIER > Function > PART-CHK > Enter "10" to SL and select
Reverse Detachment Solenoid (SL12).
button, then check the operation of the Reverse Detachment Solenoid (SL12). When an operational sound is
made after pressing the OK button, the Reverse Detachment Solenoid is correctly working. Thus, check
other factors.
4) Open the front cover, and pull out the Fixing/Feeding Duplex Unit.
5) Remove the connector [1] and three screws [2] from the back of the Fixing/ Feeding Duplex Unit [1] and
replace the Reverse Detachment Solenoid [3]. The photo [A] shows a view from the Delivery Assembly
whereas the photo [B] shows the back of the Fixing/ Feeding Duplex Unit.
[Replacement Part]
FM4-5152 ESTRANGEMENT SOLENOID ASS'Y
pg. 182
Symptom
0213 Jam Code due to deformation of the frame in the outer paper delivery assembly
Description
0213 Jam occurred.
0213: Outer Delivery Sensor (PS36) Stationary Jam
Cause
When a jam occurred in the delivery assembly [1], the frame [a] in the outer paper delivery assembly was
subject to pressure and deformed as a result of forcefully trying to remove paper. When there are nicks [b]
on the rib plate, paper may catch on a nick.
Field Remedy
When the symptom occurs, prepare the outer paper delivery assembly (FM3-7379-000) and perform a
replacement by following the steps below.
1) Remove delivery options from the main body.
2) Remove the 3 screws [1], detach the left upper cover [2] by pulling it out upward while avoiding the 2
latches, remove the 3 screws [3], and then detach the left lower cover [4].
pg. 183
3) Remove the 3 screws [5], free the harness from the 1 wire saddle to disconnect the connector [6], and
then remove and replace the outer paper delivery assembly [7] (FM3-7379-000).
[Replaced Part]
FM3-7379 OUTER PAPER DELIVERY ASSEMBLY
pg. 184
Symptom
0115/0215 Jam Code due to failure of the duplex motor
Description
0115/0215 Jam Code occurred when performing 2-sided copy/print.
- 0215: Duplex Left Sensor Stationary Jam
Cause
Because the Duplex Feed Left Motor (M19) was defective.
Field Remedy
Check the operation of the duplex feed left motor (M19) by following the steps below. If it does not work
properly, prepare the Duplex Feed Left Motor. (FK2-7674-000) and then replace the part. If the part works
properly but a jam occurs, check other factors.
1) Go to Service mode > Mode List > COPIER > Function > PART-CHK > Enter "7" to MTR and select
Duplex Feed Left Motor.
2) Go to Service mode > Mode List > COPIER > Function > PART-CHK > Select MTR-ON and press "OK"
button, then check the operation of the Duplex Feed Left Motor. If an operation sound is heard after pressing
the OK button, the Duplex Feed Left Motor operates normally and has no problem, so please check other
factors. If the operation sound is not heard, go to the step 3), and replace the duplex feed left Motor.
3) Open the front cover, and pull out the fixing/feeding duplex unit.
4) Remove 2 screws, and then remove the fixing feed right front upper cover [1] and the fixing feed lever [2].
pg. 185
5) Remove 2 screws [1], and then remove the fixing feed right front cover [2] and the fixing feed left cover [4].
6) Remove 1 connector and remove 4 screws, and then replace the duplex feed left motor.

8) Make a 2-sided test copy, and see if a jam does not occur.
[Replacement Part]
FK2-7674 MOTOR, STEPPING, DC (Duplex Feed Left Motor)
pg. 186
Symptom
0215/0208/0209 Jam codes or Skew occur due to deformation of the duplexing lower guide
Symptom
Any of 0215/ 0208/ 0209 jam or paper skew occurred.
0215: Duplex left sensor (PS66) stationary jam
0208: Duplex merging sensor (PS67) stationary jam
0209: Duplex outlet sensor (PS64) stationary jam

* Countermeasure cut-in serial numbers in factory:
"Affected machines" used as an item name in FAQs so far is changed to "Countermeasure cut-in serial
numbers in factory" in order to more clearly indicate that the serial numbers are for the machines for
which factory has started to use countermeasure.
cut-in cut-in
Model Model
serial number serial number
iR-ADV 8205 120V KZT00993 iR-ADV 6275 120V NMC02204
iR-ADV 8205G 120V KZU00510 iR-ADV 6275G 120V NMG00551
iR-ADV 8295 120V KZZ01450 iR-ADV 6265 120V NML01945
iR-ADV 8295G 120V LDV00511 iR-ADV 6265G 120V NMQ00566
iR-ADV 8285 120V LMZ00940 iR-ADV 6255 120V NMU04574
iR-ADV 8285G 120V LTA00514 iR-ADV 6255G 120V NMX00625
iR-ADV 8205 PRO 230V EUR KZV00732 iR-ADV 6275i 230V EUR NMH01136
iR-ADV 8295 PRO 230V EUR LFA00727 iR-ADV 6265i 230V EUR NMR01475
iR-ADV 8285 PRO 230V EUR LTN00849 iR-ADV 6255i 230V EUR NMY02748
iR-ADV 8205 230V KZW00528 iR-ADV 6275 230V NMD00548
iR-ADV 8295 230V LMU00543 iR-ADV 6265 230V NMM00565
iR-ADV 8285 230V LTZ00511 iR-ADV 6255 230V NMV00635
iR-ADV 8205 220V CN KZX00501 iR-ADV 6275 120V TW NMF00500
iR-ADV 8295 220V CN LMV00501 iR-ADV 6265 120V TW NMP00500
iR-ADV 6255 120V TW NMW00500
pg. 187
cut-in cut-in
Model Model
iR-ADV 6275 220V KR NME00519
iR-ADV 6265 220V KR NMN00512
iR-ADV 6275 220V CN NMJ00512
iR-ADV 6265 220V CN NMS00505
iR-ADV 6255 220V CN NMZ00514
iR-ADV 8105 V2 120V iR-ADV 6075 V2 120V
iR-ADV 8105G V2 120V iR-ADV 6075G V2 120V
iR-ADV 8095 V2 120V iR-ADV 6065 V2 120V
iR-ADV 8085 V2 120V iR-ADV 6055 V2 120V
iR-ADV 8105 120V iR-ADV 6075 120V
iR-ADV 8095 120V iR-ADV 6065 120V
iR-ADV 8085 120V iR-ADV 6055 120V
iR-ADV 8105 PRO V2 230V

Not iR-ADV 6075i 230V EUR Not
EUR
applicable applicable
iR-ADV 6065i 230V EUR
EUR

iR-ADV 6055i 230V EUR
EUR
iR-ADV 8105 230V EUR iR-ADV 6075 230V EUR
iR-ADV 6075 V2 230V

iR-ADV 8085 V2 230V AU
AU
iR-ADV 6065 V2 230V

iR-ADV 8085 230V AU
AU
pg. 188
cut-in cut-in
Model Model
iR-ADV 6055 V2 230V

iR-ADV 8105 V2 230V
AU
iR-ADV 8095 V2 230V iR-ADV 6075 230V AU
iR-ADV 8105 230V iR-ADV 6065 230V AU
iR-ADV 8095 230V iR-ADV 6055 230V AU
iR-ADV 6075 V2 120V

iR-ADV 8105 V2 220V CN
TW
iR-ADV 6065 V2 120V

iR-ADV 8095 V2 220V CN
TW
iR-ADV 6055 V2 120V

TW
iR-ADV 6075 V2 230V
iR-ADV 6065 V2 230V
iR-ADV 6055 V2 230V
iR-ADV 6075 230V
iR-ADV 6065 230V
iR-ADV 6055 230V
iR-ADV 6075 V2 220V

CN
iR-ADV 6065 V2 220V

CN
iR-ADV 6055 V2 220V

CN
iR-ADV 6075 V2 220V

KR
iR-ADV 6065 V2 220V

KR
iR-ADV 6055 V2 220V

KR
pg. 189
Cause
When the duplexing lower guide assembly is opened for jam clearance and a force is applied to it, each of
the hinge fixed plates [3] (2 pcs) may be deformed because it lacks enough strength to hold the duplexing
lower guide 1 [1] and the duplexing lower guide 2 [2]. A deformed hinge fixed plate causes the duplexing
lower guide to be out of position, leading to the above symptom.
Service work
When the above symptom occurs, prepare 2 pieces of new type hinge fixed plate (FE3-4463) and follow
the steps below to replace the old ones.
1) Open the front cover. Then turn the fixing/ feeding unit pressure release lever in the direction of the
arrow to pull out the fixing/ feeding unit.
pg. 190
2) Push to release the release springs at both sides of the rail, and then pull out the fixing/ feeding unit
further until it stops.
3) Remove the 2 screws, and then remove the fixing assembly.
4) Remove the 2 screws, and then remove the right fixing/ feeding cover.
5) Remove the screw, and then remove the delivery front cover [1]. Then, remove the fixing/ feeding unit.
[Caution] Be sure to work in a pair for safety reasons.
6) Place the fixing/ feeding unit on packs of paper, etc. Be sure that they come underneath the side plates
of the fixing/ feeding unit.
pg. 191
7) Open the duplexing lower guide assembly. Remove the screw [2] while holding the guide band. Then,
tape something to the guide band as [a] shows for preventing the band from entering inside.
[Caution] Once the guide band enters inside, it cannot be pulled out.
8) Remove the 1 screw [3], and then remove the duplexing lower guide 2.
[Caution] As the duplexing lower guide 2 would fall when the screw is removed, be sure not to damage the
duplexing lower guide 2.
pg. 192
[Caution] When attaching the dupelxing lower guide, be sure that the bushing [4] comes to the correct
position. [A] shows an incorrect position whereas [B] shows the correct position. The bushing placed in an
incorrect position causes 0108 (duplex merging sensor delay) jam. Also, rotate the flapper [5] by hand to
be sure it works without any problem.
9) Remove the 1 screw [6] to free the cable guide [7].
pg. 193
10) Move the cable guide to remove the 1 screw [8] and detach the duplexing lower guide 1.
[Caution] As the duplexing lower guide 1 would fall when the screw is removed, be sure not to damage the
duplexing lower guide 1.
11) Remove the 1 E-ring [9] at each hinge fixed plate, and pull out the guide support shaft [10]. Then,
replace the 2 old type hinge fixed plates [11]([C]) with the new type [D].
pg. 194
[Caution] Attach the new type hinge fixed plates in the direction shown in below figure [E]. [F] shows the
plate incorrectly attached.
12) Reassemble the removed parts in reverse order from the step 10).
13) Make test prints in duplex mode, and make sure that no jam or paper skew occurs.
[Replacement part]
FE3-4463 HINGE FIXED PLATE
pg. 195
Symptom
0115 Jam Code due to the Torsion Spring of the Reverse Flapper coming off
Description
0115 Jam occurred at the entrance of the duplex path upon a double-sided copy.
Cause
The Reverse Flapper did not operate due to the Torsion Spring of the Reverse Flapper coming off. [A]
indicates the Torsion Spring being removed while [B] indicates a normal status.
[C] indicates the Reverse Flapper of when "the Torsion Spring" was removed while [D] indicates a normal
status.
Field Remedy
1) Remove the reverse guide from the fixing/feeder duplexing assembly.
2) Hook the Torsion Spring of the Reverse Flapper on the reverse guide properly to attach the reverse guide
again to the machine.
3) Make some duplex copies to make sure that no jam occurs.
pg. 196
Symptom
0108/0208/0209 Jam Code due to operation failure of the side registration motor
Description
0108/0208/0209 occurred when performing 2-sided copy/print.
- 0208: Duplex Merging Sensor Stationary Jam
- 0209: Duplex Outlet Sensor Stationary Jam
Cause
The side registration detection flag on the paper path could not operate due to failure of the side registration
motor (M16) [2] in the duplex side registration sensor assembly, resulting in a jam. Even if the side
registration motor in the duplex side registration sensor assembly is not defective, the same symptom may
occur due to failure of the parts indicated below.
- The side registration sensor (PS31) [3]
- The side registration detection flag [4]
- The side registration slider [5]
Field Remedy
Check operation of the side registration motor (M16) by following the steps below. If the motor does not
operate properly, prepare the side registration motor (FK2-2069-000) and replace the motor. If the motor
operates properly but a jam occurs, check other factors.
1) Go to Service mode > Mode List > COPIER > Function > PART-CHK > Enter "5" to MTR and select the
side registration motor.
2) Go to Service mode > Mode List > COPIER > Function > PART-CHK > Select MTR-ON and press "OK"
button, then check the operation of the side registration motor. If an operation sound is heard after pressing
the OK button, the side registration motor (M16) operates normally and has no problem, so check other
factors. If the operation sound is not heard, go to the step 3), and check the side registration motor in the
pg. 197
duplex side registration sensor assembly, the side registration sensor (PS31), the side registration detection
flag, and the side registration slider.
3) Open the front cover, and pull out the fixing/feeding duplex unit.
4) Remove 1 screw for each of the fixing feed right front upper cover [1] and the fixing feed lever [2], and
then detach the covers.
5) Remove 2 screws [1], and detach the fixing feed right front cover [2]. Then remove 3 screws [3] and
detach the fixing feed left cover [4].
6) Remove 1 screw [1], and then remove the handle stopper [2].
pg. 198
7) Remove 1 connector [1] and 2 screws [2], and then remove the duplex side registration sensor assembly
[3].
8) If no problem is found with the side registration sensor (PS31) [1], the side registration detection flag [2],
and the side registration slider [3] after checking how these parts are mounted, remove 1 connector [4], 1
wire saddle [5], and 2 screws [6], and then replace the side registration motor [7].

10) Make a 2-sided test copy, and see if a jam does not occur.
[Replacement Part]
FK2-2069 MOTOR, STEPPING, DC (M16)
WG8-5848 PHOTO-INTERRUPTER, GP1A173LCS0F (PS31)
FC8-7295 FLAG, SIDE REGISTRATION DETECT
FC9-5450 SLIDER, SIDE REGISTRATION
pg. 199
Symptom
0108/0208/0209 jam codes due to operation failure of the duplex merging flapper
Description
0108/0208/0209 Jam occurred when performing 2-sided copy or print.
- 0108: Duplex Merging Sesor Delay Jam
- 0208: Duplex Merging Sesor Stationary Jam
- 0209: Duplex Outlet Sesor Stationary Jam
Cause
Operation failure occurred in the merging section [c] of the duplex feeding path [a] and the pick-up feeding
path [b] from the left deck. This caused the flapper to block the duplex feeding path, which resulted in a jam
when performing 2-sided copy or print. The photo [A] shows the state of which the front cover is open, while
the photo [B] shows the fixing/duplex feeding assembly is removed.
Field Remedy
Check the mounting state of the link on the left deck merging solenoid (SL11) and the flapper. When the left
deck merging solenoid does not operate, prepare the left deck merging solenoid (FM4-0889-000) and
replace the part.
1) Open the front cover, and pull out the fixing/duplex feeding assembly.
2) Look at the duplexing assembly from the bottom to check the mounting position of the link [1] on the left
deck merging solenoid and the bushing [2] on the flapper. The photo [A] shows the correct mounting position,
while the photo [B] shows the incorrect mounting position. In a case of the photo [B], remove the spring [3]
and the screw [4], loosen the bushing [2], and then mount the part in the correct position as shown in the
photo [A].
pg. 200
3) Return the fixing/duplex feeding assembly back to the main body, and insert the door switch actuator into
the main body.
4) Go to Service mode > Mode List > COPIER > Function > PART-CHK > Enter "7" to SL and select Left
Deck Merging Solenoid (SL11).
button, then check the operation of the left deck merging solenoid. If an operation sound is heard after
pressing the OK button, the left deck merging solenoid operates normally and has no problem, so please
check other factors. If the operation sound is not heard, go to the step 6).
6) Re-open the front cover, and pull out the fixing/duplexing feeder assembly.
7) Remove the 1 screw and then remove the fixing feed right front cover (upper).
8) Push the bearings on both sides inward, hold the 2 handles, and then remove the ETB unit in the direction
of the arrow.
[Caution] When handling with the ETB unit, do not touch the surface of the ETB. After removing the ETB,
place it on clean paper, etc.
pg. 201
9) Remove the 1 connector [1] and the 2 screws [2], and then remove the fan duct [3].
10) Disconnect the 1 connector [1], remove the 3 screws [2], and then remove the ETB motor [3].
11) Disconnect the 1 connector [1], remove the 1 screw [2], and then remove the ETB cleaning unit [3].
pg. 202
12) Disconnect the 1 connector [1], remove the 2 screws [2], and then remove the sensor support plate [3].
The photo [A] was taken from the inside of the fixing/duplexing feeder assembly, while the photo [B] from the
rear side of the fixing/duplexing feeder assembly.
13) After the sensor support plate is removed at the step 12), the parts appear as shown in the photo below.
Free the harnesses from the 4 wire saddles [1], and remove the 2 screws [2]. While removing the left deck
merging solenoid [3], disconnect the 1 connector [4] under the solenoid, and then replace the left deck
merging solenoid.
14) Reassemble the parts from the step 12) in reverse order.
15) Make a 2-sided test copy from the left deck, and see if a jam does not occur.
[Replacement Part]
FM4-0889 SOLENOID ASSEMBLY (Left Deck Merging Solenoid)
pg. 203
Symptom
0208/0209/0104 Jam Code due to pieces of paper remained after jam removal
Description
There were cases when any of 0208/0209 Jams occurred.
- 0208: Duplex Merging Sensor (PS67) Stationary Jam
- 0209: Duplex Outlet Sensor (PS64) Stationary Jam
- 0104: Writing Judging Sensor Delay Jam
Cause
Pieces of paper [a] was not removed completely when jamming paper was removed. Due to the pieces of
paper [a] remained in the vertical entrance guide, jam occurred again.
Field Remedy
When the symptom occurs, remove the pieces of paper by following the steps below.
1) Open the front cover. Turn the fixing feed unit pressure release lever [1] in the direction of the arrow and
pull out the fixing feed unit [2].
pg. 204
2) Push and release the release springs on the both rails, and further pull out the fixing feed unit until it stops.
Be careful not to touch the surface of the ETB unit to remove the pieces of paper.
3) Push and return the fixing feed unit, turn back the pressure release lever, and close the front cover.
4) Make test copies. Make sure that jamming doesnt occur.
pg. 205
[Feeder Jam]
Symptom
0094 Jam Code remains to be displayed due to the peeling double-stick tape on the Registration
Sensor reflector (Duplex Color Image Reader-C1/Color Image Reader-C1)
Description
0094 Jam occurred upon picking up paper from feeder and the Jam Code remained to be displayed even
after performing jam clear.
- 0094 : All paper jamming detection sensors in the paper feeding path
Cause
The Registration Sensor sheet [A] was caught in the jammed paper upon jam clear causing the double-stick
tape [B] attaching the Registration Sensor to peel off resulting in the Jam Code remaining to be displayed.
pg. 206
Field Remedy
1) In Service Mode > COPIER > I/O > FEEDER > P004-3, check the I/O display of the Registration Sensor.
If it is "0 (paper present)", go to Step 2). If it is "1", the cause is different from this issue. So check for other
causes.
[Reference] This feeder has 6 other Jam detection sensors with each displaying Jam Code "0094". If the
Registration Sensor has no problem, check for the failed sensors in the following I/O mode.
Paper jamming Status of

Sensor ID Service Mode(I/O)
detection sensor paper presence
Leading Edge Position Sensor SR22 COPIER > I/O > FEEDER > P003-2 1
Delivery Sensor PCB5 COPIER > I/O > FEEDER > P004-0 0
Read Sensor 2 SR5 COPIER > I/O > FEEDER > P004-1 0
Read Sensor 1 PCB4 COPIER > I/O > FEEDER > P004-2 0
Delay Sensor (*) SR4 COPIER > I/O > FEEDER > P004-6 0
Post-separation Sensor 3 PCB2 COPIER > I/O > FEEDER > P004-7 0
(*) Delay Sensor is described as Feed Sensor in Service Manual. The right name is "Delay Sensor".
2) Remove the Registration Guide.

3) If the double-stick tape attaching the Registration Sensor is peeling off, fix it. If there is no tape peeling off,
replace the Registration Guide (the Registration Sensor.)
FL2-9665 GUIDE, REGISTRATION
pg. 207
Symptom
0002/0003/0004 Jam Code Multi feed due to originals having low separation performance
Description
When originals were fed, 0002/0003/0004 Jam (multi feed jam) occurred.
- 0002: Post-separation sensor 3 stationary jam
- 0003: Delivery sensor delay jam
- 0004: Delivery sensor stationary jam
Cause
When paper having extremely low separation performance is used as originals, the stacked originals were
not separated by the separation roller driven by the torque limiter [1] of the feeder. Accordingly, the symptom
occurred.
[Reference] In order to support such paper, the special torque limiter is required which has further improved
separation performance.
Field Remedy
In order to support such paper having low separation performance, prepare the special torque limiter
(FE3-4556-000) that has improved separation performance. Then replace the torque limiter according to the
following steps. Note that this torque limiter is set up for service exclusive use and has the black mark.
pg. 208
1) Open the feeder cover and remove 3 screws to remove the inner cover [1].
2) Remove 2 springs [1].
3) Remove 2 resin rings [1] and 2 bushings [2] to remove the pickup roller unit [3].
pg. 209
4) Remove 2 screws [1] to remove the pickup guide (lower) [2].
5) Remove 2 screws [1] to remove the separation roller unit [2].
6) Remove the torque limiter [1], and install the black marked torque limiter (FE3-4566-000). The photo
shows the torque limiter that is fitted in the product at the factory and has the red mark.
pg. 210
7) Reverse the steps from step 5) to install the parts.
8) Place the originals on the document tray and scan or copy to make sure that the symptom is improved. If
the symptom is improved, the work is completed. If an original feed fault or multi feed occurs, proceed to the
following step.
a) If original feed fault occurs:

The torque limiter prepared this time (FE3-4556-000) has an original multi feed prevention feature (for
applying force to return the original(s)) which is too strong. Thus, prepare the red marked torque limiter
(FC8-5907-000) and the arm sensing sheet set (FM4-9078-000), and proceed to step 9). The blue marked
torque limiter (FC7-2494-000) having low separation performance is fitted on the feeder with a serial number
earlier than the following serial numbers. Be sure to prepare the red marked torque limiter.
Model Serial #
Duplex Color Image Reader-C1(INCH/A) GAQ00001
Duplex Color Image Reader-C1(A) GAR00001
Duplex Color Image Reader-C1(INCH/AB) GAU00001
Color Image Reader-C1(INCH/A) GAL00004
Color Image Reader-C1(INCH/A) HTZ10000
Color Image Reader-C1(INCH/AB) GAN00001
Color Image Reader-C1(INCH/AB) HUA10000
b) If multi feed occurs:

With the replaced torque limiter (FE3-4556-000) installed, prepare the arm sensing sheet set
(FM4-9078-000) and proceed to step 9).
9) In Settings/Registration > Function Settings > Common > Scan Settings > Timing to Raise Feeder Tray,
select "When Panel Is Touched" and press "OK" button to close the setting screen.
10) Place originals on the original pickup tray and touch a given key on the control panel to lift the original
pickup tray [1].
pg. 211
11) Open the feeder cover and remove 3 screws to remove the inner cover [1].
12) Using a ruler [1] as shown in the photo, measure the distance [c] between top [a] of the pre-separation
plate [2] and the original [b]. [A] shows the positions of the pre-separation plate [2] and the original [b] before
the original pickup tray is lifted. [B] shows the positions of the pre-separation plate [2], the original [b], and
the ruler [1] after the original pickup tray is lifted.
13) According to the distance [c], select the type of the arm sensing sheet.
- [c] is from 0 to 1.5mm: Arm Sensing Sheet A [1]
- [c] is from 1.5 to 3mm: Arm Sensing Sheet B [2]
pg. 212
- [c] is over 3mm: No need to add Arm Sensing Sheet
[Caution] The arm sensing sheet A comes with the arm sensing sheet B (as the arm sensing sheet set:
FM4-9078-000).
14) Remove 2 springs [1].
15) Remove 2 resin rings [1] and 2 bushings [2] to remove the pickup roller unit [3].
pg. 213
16) Attach the selected arm sensing sheet to the paper surface sensor flag so as to fit it to the arm sensing
sheet attachment reference lines [a].
17) Remove 2 screws [1] to remove the pickup guide (lower) [2].
18) Remove 2 screws [1] to remove the separation roller unit [2].
pg. 214
19) Remove the separation roller [1] and the roller shaft [2].
20) Draw a scribed line [b] on the marked line [a] on the separation roller pressure adjustment plate.
21) Loosen the screw fixed with the red adhesive, move the marked line [a] in the direction [d] by 0.5 scale
mark of the adjustment plate [c], and fix the screw again.
pg. 215
22) At step 8) "a) if original feed fault occurs", remove the black marked torque limiter (FE3-4556-000), and
install the red marked torque limiter (FC8-5907-000).
23) Reassemble the parts in reverse procedure from step 19) to step 14). Then put the inner cover and close
the feeder cover.
24) Place originals on the original tray and scan or copy to make sure that pickup operation has no problem.
[Replacement parts]
- FE3-4556 LIMITER, TORQUE
- FC8-5907 LIMITER, TORQUE
- FM4-9078 ARM SENSING SHEET SET
pg. 216
Symptom
0045/0047/0049 Jam codes due to the turned up sheet of the registration guide
Description
There were Field cases of 0045, 0047 or 0049 jam on feeding originals after jam removal with the devices
from among the ones before the following S/Ns.
- 0045: Registration sensor delay jam
- 0047: Read sensor 1 delay jam
- 0049: Read sensor 2 delay jam
Model Destination Seerial #
Duplex Color Image Reader Unit-C1 US HUE37631
Duplex Color Image Reader Unit-C1 EUR HUF19927
Duplex Color Image Reader Unit-C1 Others HUG11540
Caution
When removed accordion or folded/bent jammed originals, the symptom occurred due to the turned up
sheet [2] of the registration guide [1].
Field Remedy
Prepare the new type of the registration guide (FL2-9670-000) in which the measure against sheet-turns-up
has been taken and also the new type of the paper feed guide (FL2-9671-000) that has been changed in
conjunction with the shape change of the registration guide in order to replace the old parts with them by
following the below procedure:
pg. 217
The pictures below show the old type [A] and new type [B] of the registration guide.
The pictures below show the old type [C] and new type [D] of the paper feed guide.
1) Remove the front cover [1] and the rear cover [2].
2) Unscrew the 2 screws [1] to remove the left side cover [2].
pg. 218
3) Detach the reuse band [1] and the connector [2].
4) Detach the E-ring [1] attached on the front side of the feeder cover and the Open/Close cover stopper 1
[2].
5) Unscrew the 1 screw [1] to remove the guide pin [2] of the feeder cover and the feeder cover.
pg. 219
6) Open the open/close guide (lower) [1] and unscrew the 2 screws [2] to remove the registration inner guide
[3].
7) Unscrew the 2 screws [1] to detach the registration guide [2].

[Caution] When attaching parts, attach the new type of the registration guide.
pg. 220
8) Unscrew the 2 screws [1] to detach the Paper feed guide assembly 2 [2].
9) Detach the plastic E-ring attached to the shaft of the Paper feed guide assembly 1 with fingers.
pg. 221
10) Unscrew the 2 screws [1].
11) Detach the release arm [1] and the bushing [2] from the shaft of the Paper feed guide assembly 1 to
remove the Paper feed guide assembly 1 [3]. Attach the new type of the Paper feed guide assembly 1, and
then put the release arm [1] and the bushing [2] back in place.
12) Reassemble the parts removed in the reverse order from the step 10).
[Replacement Parts]
- FL2-9670 GUIDE, REGISTRATION
- FL2-9671 GUIDE, PAPER FEED
pg. 222
[E001]
Symptom
E001-0004/E001-0010 due to disconnection of Fixing Sub Thermistor 2 (THM4)
Description
E001-0004 was displayed. When error clear was executed, E001-0010 was displayed. Additionally, the
Fixing Sub Thermistor 2 (THM4) is displaying "0 degree C".
- E001-0004: Fixing Assembly high temperature error (hardware detection). Abnormal temperature
difference among the Thermistors was detected.
- E001-0010: Fixing Assembly high temperature error. Turning OFF and then ON the power without
clearing the error.
Field Remedy
In this case, the problem was solved by replacing the Fixing Sub Thermistor 2 (THM4) as it was
disconnected.
FK2-7693 THERMISTOR UNIT, SUB
pg. 223
[E503]
Symptom
E503-0041/E503-0051 due to the problem of PUNCH-IF, the system of Professional Puncher
Integration Unit-B1, prior to ver.11.01
Description
E503-0041 or E503-0051 occurred in a machine with the options of Professional Puncher Integration
Unit-B1, Professional Puncher-C1, and Booklet/Staple Finisher-D1/F1.
E503-0041: Error in communication between Professional Puncher Integration Unit-B1 and Finisher
E503-0051: Error in communication between Professional Puncher Integration Unit-B1 and Professional
Puncher-C1
Cause
Because there was the problem in PUNCH-IF, the system of Professional Puncher Integration Unit-B1, prior
to ver.11.01.
Field Remedy
Upgrade PUNCH-IF, the system of Professional Puncher Integration Unit-B1, to ver.11.01 or later.
[Caution] When upgrading to PUNCH-IF Ver.11.01 or later, pay attention to the combination of the versions.
Symptom
E503-0003 mainly on installation
Description
The E503-0003 is generated after the installation of the Pro Punch and Integration unit.
Field Remedy
The main cause of this code on installation is the main power switch on the Pro Punch unit is in the "OFF"
qposition. The power switch must be in the "ON" position prior to power cycling the imageRUNNER. The
power switch on the Pro Punch unit should remain in the "ON" position thereafter.
pg. 224
Symptom
E503-0053: Solved by switching service switch (Professional Puncher-C1)
[Case in the field]
Description
After servicing the Professional Puncher-C1 the error code E503-0053 occurred.
- E503-0053: Error in communication between the Integration Unit - Professional Puncher (Professional
Puncher Integration Unit-B1)
Field Remedy
While working on the Professional Puncher-C1 the technician inadvertently moved the service switch to
the "Service" position. The switch was moved to the "Normal" position and all power cycled to correct the
error. The following image shows the location of the service switch in the Professional Puncher-C1.
pg. 225
Symptom
E503-0041 with Optional Professional Puncher Integration Unit-B1
Description
The Error Code E503-0041 is occurring with the optional Professional Puncher Integration Unit-B1
installed.
Confirmed 120 VAC input voltage is present to the 24V DC Power Supply at connector J101. Fuse FU101
on the 24V DC Power Supply is open. Replacing FU101 did not fix the error code. The following images
show the location of the 24V DC Power Supply, FU101 and connector J101 on the rear side of the
Integration Unit.
Confirmed 24 VDC is missing from the 24V DC Power Supply at connector J201 pin 3. Confirmed 2.3
VDC is present at the 24V DC Power Supply at connector J201 pin 1. The following image shows the
location of connector J201 on the 24V DC Power Supply.
Field Remedy
The solution in this case was to replace the 24V DC Power Supply Assembly (FM3-4667).
pg. 226
[Line image (by Stream Read Glass)]
Symptom
Lines on images when using DADF (Duplex/Color Image Reader Unit-C1) [G]
Description
Lines appear on images only when copied from the DADF.
Field Remedy
Select service mode (Level 2) > COPIER > OPTION > IMG-RDR > DF-BLINE (ON/OFF of dust detection
in DADF stream read), and set to "1". The dust detection is OFF when set to "0" and ON when set to "1"
and the default value is "0".
[Caution] When "1: ON" is set, black line is resolved, but sharpness of image edge is decreased.
Symptom
There are Lines Through Copies, When Using The ADF (Duplex Color Image Reader Unit-C1) [G]
Description
There are lines through copies, when using the ADF
Field Remedy
The two covers shown below have dust collection tape adhered to them, and after many scans through
the feeder they get full. At this point the tape will no longer collect the paper dust. The paper dust will
then float around in the DADF and eventually make its way into the reading glass. This will causes lines in
the feed direction and can change place from copy to copy; front or back side. The lines can be black or
white depending on where the paper dust gets into.
Items are shown below: Clean/replace as necessary.
FL2-9590 COVER, SIDE, LEFT

FL2-9650 GUIDE, OPEN/CLOSE COVER
pg. 227
Symptom
Black line when using DADF stream reading (Duplex Color Image Reader Unit-C1/Color Image
Reader Unit-C1)
[ Manual-related ]
Description
A black line may occur due to dust on the original when using DADF stream reading.
Cause
Image processing has been improved with this equipment, which applies optimal image processing to the
text part and the photo part respectively. Improvement in image processing, however, highlights
imperceptible dusts at the original scanning position, which may appear as a line on the image. (The
frequency is about 3 out of 10000 originals scanned.)
[Reference] The dusts causing a black line are delivered together with the scanning original; therefore,
there will be no black line with the next original.
Field Remedy
-Text density adjustment when adjusting image density
Service Mode > COPIER > Adjust > AE > AE-TBL, and select [3].
Setting range: 1 to 9 (default: 5)
-Setting of the sharpness level on the image
Service Mode > COPIER > Option > IMG-MCON > SHARP, and select [1].
-Setting of the halftone processing in text/photo mode
Service Mode > COPIER > Option > USER > PH-D-SL2, and select [2].
[Note] When performing a field remedy, remind that the scan result changes as follows:
- Scanning of light halftone base is skipped. (It is scanned as white color.)
- Blur text outline due to reduced edge emphasis level with the text
- Photo part appears coarsely
pg. 228
Symptom
Black band appears in sub scanning direction when scanning both sides simultaneously at
DADF (Duplex Color Image Reader Unit-C1)
Description
When scanning both sides simultaneously (feed direction [a]) at DADF on the duplex color image reader
unit-C1 with the serial numbers listed below, black band may appear in sub scanning direction [b]. (Black
band [b] appears on one or both sides.)
- Duplex Color Image Reader Unit-C1: US: HUE28221 - HUE35897
- Duplex Color Image Reader Unit-C1: EUR: HUF16312 - HUF19454
- Duplex Color Image Reader Unit-C1: CN: HVC00034 - HVC00056
- Duplex Color Image Reader Unit-C1: OTHER: HUG11028 - HUG11326
Cause
On the scanner unit [1] inside of the DADF, the light-blocking sheet [3] attached on the mirror spring [2]
comes off and floats [a], causing to block the light path. [A] shows the light-blocking sheet is attached
securely, and [B] shows the light-blocking sheet coming off.
pg. 229
[Note] The light-blocking sheet does not come off on units with serial numbers earlier than the above
serial numbers because of the difference in surface treatment. On units with serial numbers later than
the above serial numbers, the light-blocking sheet is not attached because fault was no longer found on
images.
Field Remedy
Follow the steps below and remove the light-blocking sheet in both front and rear
[Caution] Do not remove the light-blocking sheet on units with serial numbers earlier than the number
listed above. Faulty image may occur due to surface treatment of the mirror spring,
pg. 230
1) Open the feeder cover, and then open the open/close guide (lower).
2) Remove the screw (2 pcs.), the connector (1 pc) and the wire saddle (2 pcs.), and then remove the
delivery guide (lower).
3) Remove the screw (2 pcs.) , and turn the registration inner guide in the direction of an arrow.
pg. 231
4) Remove the claw (2 pcs.), and then remove the cooling fan duct.
5) Remove the screw (2 pcs.) and the connector, and then remove the scanner in the direction of an
arrow.
[Caution] Do not touch the scanner unit with hands other than the both edge (where the unit is set to the
guide). Especially be careful not to touch the scanner unit PCB and the mirror.
pg. 232
6) Remove the screw [1](2 pcs.) and the wire saddle[2](3 pcs.), and then remove the LED unit [3].
7) While holding the mirror spring (circled in red) lightly, peel off the light-blocking sheet [4](2 pcs.) on
both sides.
pg. 233
[Caution] Using a tool such as tweezers, hold a small part of the light-blocking sheet [4], and peel off the
light-blocking sheet a little. Next, hold the peeling part securely with your fingers, and peel off the
light-blocking sheet completely. Make sure there is no unpeeled label left. (Adhesive deposit is
acceptable.) [A] is a sample of the peeled sheet.
8) Attach the parts in the reverse order from step 6).
pg. 234
[Appendix]
[Roller Marks Image (Finisher Roller/Pro Puncher/ Fixing Roller)]

Symptom
Stain on the backside image due to the soiled pressure roller
Description
A machine having a serial number earlier than below had stain on the backside of paper when printing.
iR-A 8105 V2 220V CN HMY00545 iR-A 8095 V2 220V CN HNE00527
pg. 235
Cause
When the toner [1] is fixed on paper, since the pressure roller [2] and the toner [1] are negatively charged,
the toner [1] that has failed to be fixed on the paper [3] may repel against the pressure roller and adhere to
the fixing roller [4]. This toner is called as offset toner [5].)
Offset toner is removed by the cleaning web. However, a part of the offset toner [5] was escaped through the
cleaning web, and transferred to the pressure roller [2] at paper [3] to paper [3"] interval.
The offset toner transferred to the pressure roller [2] was then heated up and adhered to [a] the backside of
the paper [3"], which caused the symptom.
pg. 236
Field Remedy
When the symptom occurs, prepare the new type rear claw stopper unit (FM3-7350-000) and the static
charge eliminator assembly (FM1-B151-000) to which the diodes are newly added. According to the addition,
the new type lower fixing duct (FC9-8847-000) is changed in shape. As for machines having the serial
numbers and later than those listed below, the measure has been taken. Therefore, when machines are
having the serial numbers earlier than below, prepare the new type lower fixing duct as well, and follow the
steps to replace the part. [A] shows the old type claw stopper unit (fixing sub thermistor 2 holder), [B] shows
the new type rear claw stopper unit, [C] shows the old type static charge eliminator assembly, and [D] shows
the new type static charge eliminator assembly. The additional diodes are shown in the red circle.
FC9-8847 Lower fixing duct

iR-A 8105 V2 220V CN HMY00535 iR-A 8095 V2 220V CN HNE00527
pg. 237
[Reference] The diodes respectively are added to the fixing roller side in the new type rear claw stopper unit
and to the pressure roller side in the new type static charge eliminator assembly. Because of this, the
electrical potential on the surfaces of the fixing roller and the pressure roller is adjusted, and the pressure
roller side is positively charged, which prevents the toner with negative potential from adhering (generation
of the offset toner )to the fixing roller.
Field Remedy
1) Turn off the main power SW and open the front cover to pull out the fixing/feed unit.
2) Open the feed unit [1] and remove the 2 screws [2] to detach the fixing assembly.
[Caution]
- Be careful not to damage the inner delivery sensor flag [3] when attaching the fixing assembly.
pg. 238
- When installing the fixing assembly, be sure that the inner delivery sensor flag passes through the cut-off
[a] of the fixing outlet guide.
3) Remove the connector, the edge saddle, and the screw to detach the old type rear claw stopper unit
(fixing sub thermistor 2 holder) [4]. Replace the old type with the new type rear claw stopper unit
(FM3-7350-000) to which the diodes are installed.
4) Remove the 2 screws to detach the fixing front cover [5], and remove the handle [6] by sliding to the rear
side.
pg. 239
5) Remove the screw to detach the fixing upper cover [7].
6) Remove the 2 screws to open the fixing cleaning web cover [8].
[Caution] Since the fixing cleaning web cover is engaged, hold the cover to remove the screws.
7) Remove the fixing cleaning web [9].
pg. 240
8) Remove the screw to detach the static eliminator [10] from the boss.
[Caution] Be careful not to drop the screw and the static eliminator inside of the fixing assembly, when
detaching it.
9) Release the harness from the wire saddle, edge saddle, and re-use band. Disconnect the 3 connectors
and remove the 3 screws to detach the fixing drive unit.
10)Hold the fixing upper unit (since it is engaged) to remove the 2 screws and the 2 fixing pins.
pg. 241
11) Release the harness from the wire saddle. Disconnect the 6 connectors.
12) Separate the fixing upper unit from the fixing lower unit.
13) Remove the stepped screw [11] and binding screw [12] from the separated lower unit, and take out the
fixing inlet guide.
pg. 242
14) Remove the pressure roller unit.
15) Remove the 2 screws to detach the pressure roller static eliminator.
16) Remove the 2 claws and the boss to detach the fixing duct. Replace the old duct with the new type lower
fixing duct (FC9-8847-000). [E] is the old type fixing duct, whereas [F] is the new type.
pg. 243
17) Mount the new type static charge eliminator assembly [13](FM1-B151-000) using the new 2 screws
included in the assembly.
18) Assemble the parts in reverse order from step 14).

[Caution] Note the following 2 points when installing the fixing cleaning web.
- Be sure to install the web in the correct direction. [G] shows the web installed in the correct direction,
whereas [H] shows the wrong direction.
- When installing the fixing cleaning web, if the web is brand-new, be sure to tightly wind the web around the
web take-up roller until the green line on the web disappears from view. Even when the web has been used,
make sure to tightly wind the web to install it.
[Replacement Parts]
FM3-7350 CLAW STOPPER UNIT, REAR
FM1-B151 STATIC CHARGE ELIMINATOR ASS'Y
FC9-8847 DUCT, FIXING, LOWER
pg. 244
Symptom
When using the puncher, roller marks appears on the image due to the friction of drive roller.
(Professional Puncher-C1)
Description
When using the puncher of the Professional Puncher-C1, there were 2 roller marks (18mm x 2mm) on the
front side of paper 50mm from its edge. The sample below is an illustration.
Cause
In the process of the Professional Puncher-C1 punching holes on paper, the puncher feeds the paper up to
the punch area, and stops feeding once to punch holes. During the process, the drive roller was performing
idle rotation on paper, and the same soil on the surface of the drive roller was found on the paper.
Field Remedy
Follow the steps below to clean the soiled drive roller.
1) Open the front cover [1] of the Professional Punncher-C1to release the connection lever [2], and separate
the puncher [3] from the option [4] of the main body.
pg. 245
2) Remove the spring [6] at the front of the idle roller assembly [5] of the Professional Puncher-C1, and
dismount the bushings [7] at the front and rear sides. Be sure to pull the idle roller assembly to the front while
tilting it, and remove the spring [8] at the rear of the idle roller assembly.
pg. 246
3) Wipe out the soil on the drive roller [9] with alcohol through the 2 holes [a] of the guide plate. Rotate the
knob [10] at the front side while cleaning it. The drive roller rotates by rotating the knob.
4) Mount the idle roller assembly.

[Caution] When mounting the idle roller assembly, be sure to hang the spring on the flat side [b] of the roller
shaft.
5) Mount the Professional Puncher-C1 to the option of the main body.

6) Make a test copy with the puncher, and ensure that there is no roller marks on the paper.
pg. 247
Symptom
Line (crepe mark) in horizontal scanning direction due to temperature rising on Fixing Roller
edges at continuous print
[Manual-related ]
Description
Due to temperature rising on the Fixing Roller edges at continuous print, line (crepe mark) may occur in
the horizontal scanning direction (image failure like crepe cloth).
This symptom may occur on all images, but especially it is more likely to occur on the halftone image with
the following conditions.
- When continuously printing 200 or more small-size papers (A4 size: approx. 1000 sheets)
- When printing large-size papers right after continuously printing 100 or more small-size papers
Cause
When temperature rising on the Fixing Roller edges occurs at continuous print, the edges of the Pressure
Roller are expanded and the feed speed of the edges is accelerated. When the feed speed of the edges
becomes faster, the paper is pulled to the direction of both edges. As the machine feeds the trailing edge,
the image distorted and fixed. This causes lines on the image.
Field Remedy
1) Set the following user mode: Settings/Registration > Function Settings > Common > Print Settings >
Thin/Plain Paper Printing Priority Settings > Quality Priority
[Reference] When "Quality Priority" is set, the temperature difference between the center and edges of the
Fixing Roller is detected during printing, and the idle rotation is executed before the temperature rising
occurs on the edges, so the temperature rising is prevented. However, during the idle rotation, printing
cannot be made, so the productivity is decreased.
2) When this symptom still occurs, change the level of Quality Priority as follows.
Service mode > COPIER > Option > IMG-FX > FX-IMGLV > 1
0: Text document mode (Image quality is decreased, but productivity is improved.)
1: Photo document mode (Image quality is improved, but productivity is decreased.)
2: Not used
[Note] Get approval from the user in advance by telling that when "1" is set, the productivity is decreased
instead of improving image quality.
pg. 248
Symptom
2 roller-width soils at 143mm from paper edge
[Manual-related]
Description
Soils corresponding to the width of the Registration Front Roller may occur at 143mm from the edge of the
paper.
Cause
The Duplex Unit has 4 Cleaning Brushes that contact with the Duplex Right Roller and the Duplex Outlet
Roller. Paper dust and toner accumulated in these brushes gradually attach to the surface of the
Registration Front Roller via fed paper. Then, when the paper stops at the Registration Roller due to
registration control, the rotating Registration Front Roller rubs the paper, so soils corresponding to the
roller width occur at 143mm from the edge of the paper.
pg. 249
Field Remedy
Follow the following steps to replace the Cleaning Brushes that contact with the Duplex Right Roller and the
Duplex Outlet Roller and clean the relevant portions.
1. Remove the Registration Unit.
2. Open the Duplex Path.
3. Remove the 2 screws and release the claw to remove the Fixing Feed Cover 1.
4. Disconnect the connector, free the harness from the Wire Saddle, remove the 2 screws, and release
the protrusion to remove the duct on the right.
5. Disconnect the connector, free the harness from the 2 Harness Guides and the Wire Saddle, and
remove the 2 screws to remove the duct on the left.
pg. 250
6. Release the harness from the 4 Wire Saddles and the Edge Saddle, disconnect the 11 connectors,
remove the 3 screws, and release the 2 claws to remove the Duplex Driver PCB and the Mounting Base.
7. Remove the 2 E-rings, Timing Belt, 2 Pulleys, and 2 Parallel Pins.
pg. 251
8. Lift the ETB Unit.
9. Release the 2 claws, release the 2 protrusions by sliding the Transfer High Voltage PCB Unit Upper
Cover, then lift it upwards to remove it.
10. Disconnect the 3 connectors, free the harness from the Wire Saddle, and remove the 2 screws.
11. Release the 2 hooks by sliding the Transfer High Voltage PCB Unit in the direction of the arrow (1),
then slide it in the direction of the arrow (2) to remove it.
pg. 252
12. Place a sheet of paper on the Duplex Path, and remove an N-ring each from the Duplex Right Roller
and the Duplex Outlet Roller.
[Note] Place a sheet of paper on the Duplex Path becausee paper dust may fall during the following steps.
13. Free the harness from the 2 Wire Saddles, disconnect the connector, and remove the screw to remove
the Fan Unit.
14. Pull the Duplex Right Roller and remove the shaft at the rear.
[Note] Points to note at work
- Do not damage the surfaces of the Duplex Right Roller and the Duplex Outlet Roller.
- The bearing at the front and the bushing at the rear of the Duplex Right/Duplex Outlet Roller Shaft are
not fixed, so be careful not to drop them.
pg. 253
15. Move the Duplex Right Roller toward the rear and remove the shaft from the Fixing Feed Unit Side
Plate. Then, move it in the direction of the arrow and remove it through the opening on the top of the
Fixing Feed Unit.
16. Remove the Duplex Outlet Roller in the same way as the Duplex Right Roller removal procedure
shown in steps 13 and 14.
pg. 254
17. Remove the 4 Cleaning Brushes that contact with the Duplex Right Roller and the Duplex Outlet Roller.
18. Clean the four areas where the Cleaning Brushes are attached with lint-free paper moistened with
alcohol.
19. Remove the paper placed on the Duplex Path, and clean the entire perimeter of each of the 4 rollers
with lint-free paper moistened with alcohol while rotating the roller by hand.
20. Attach new 4 Cleaning Brushes with reference to the upper right of the plate where they are going to
be attached.
pg. 255
21. Clean the four areas on the removed Duplex Right Roller and the Duplex Outlet Roller with lint-free
paper moistened with alcohol.
22. Install all the removed parts in reverse order.

23. Open the Right Door and the Right Left Cover.
24. Clean the entire perimeter of each of the 2 rollers and Registration Front Roller with lint-free paper
moistened with alcohol while rotating the roller by hand.
[Note] When rotating the roller by hand, be sure not to touch the surface of the roller but to hold a side face..
pg. 256
Symptom
Soiling at back of sheet (Staple Finisher-D1/Booklet Finisher-D1)
[ Manual-related ]
Description
In a machine with Staple Finisher-D1 or Booklet Finisher-D, soiling at the back of the sheet [A] may occur
when shift mode or staple mode is used.
Cause
When shift mode or staple mode is used, paper alignment is performed in the Process Tray Assembly of
the Finisher. During paper alignment, the upper paper and the lower paper rub against each other at the
portion [E] sandwiched between the Stack Delivery Upper Roller [C] and the Stack Delivery Lower Roller
[D], and toner on the paper on the Stack Delivery Upper Roller side stick to the lower paper.
[Reference] This symptom occurs more frequently when paper having higher friction coefficient is used. It
is assumed that when a mixture of sheets of coated paper and sheets of plain paper is used, toner on the
plain paper stick to the coated paper, thereby soiling the back side of the paper.
Field Remedy
Change the following setting of service mode according to the kind of paper with this symptom.
Service mode > SORTER > Option > SLD-BCK (Setting of bleed-thru prev mode)
Setting values:
0: OFF (default)
1: ON (coated paper and recycled paper)
2: ON (coated paper and plain paper)
pg. 257
Symptom
Roller marks on images due to the friction of the pull roller when using Booklet/Folding function
(Fin-D1
Roller marks on images due to the friction of the pull roller when using Booklet/Folding function (Booklet
Finisher-D1
Description
When using the booklet or the folding function on Booklet Finisher-F1, roller marks may appear on the paper.
The following example is the image sample of the marks [a] which appeared on the image on LTR size paper
(279mm x 216mm) using the folding feature.
Cause
When using the booklet function or folding function, the paper is fed to the vertical path assembly. Then, by
the pull rollers [1] made of sponge lightly touching the surface of the paper, the paper is sent to the saddle
process tray. The pull rollers were rolling without actually touching the paper during this process and causing
the soiling on the surface of the roller to attach to the paper.
The photo [A] is the vertical path assembly viewed from above, and the photo [B] is the view from the stitcher
side.
pg. 258
Field Remedy
When the soiling occurs, replace the two estrangement rollers.
1) Remove the front door, and then take the saddle handle unit out from the Booklet Finisher-D1.
2) Remove the four screws[1], and take out the delivery cover and the two jam release knobs[2].
3) Remove the five screws[1] and the delivery cover[2].
pg. 259
4) Open the saddle right guide. The picture shows that the saddle right guide opens.
5) Remove the two screws[1] and the connector cover[2].
6 Remove the connector [1].
pg. 260
7) Remove the two screws[1] and the saddle stapler assembly[2].
8) Remove the two screws[1] of the estrangement roller.
9) Remove the retaining ring[1] placed on the front of the estrangement roller drive shaft and the bearing[2].
pg. 261
10) Remove the retaining ring[1] placed on the rear of the estrangement roller drive shaft and the pully
guide[2].
11) Remove the estrangement rollers while sliding out the estrangement roller drive shaft toward the rear,
and replace them.
12) Assemble them in reverse order from Step 10).

[Replacement Parts]
FL3-2010 ROLLER, ESTRSNAGEMENT (2 pcs.)
pg. 262
[Light image]
Symptom
Fine line is too fine on output printed with the Printer Driver PCL5e/PCL6
Symptom
Complaints were received in Field that fine line is too fine on output printed with the Printer Driver
PCL5e/PCL6.
Cause
This machine precisely reproduces the fine line, however fine line may come out too fine on printout
depending upon the usage environment for this machine and the type of the media, so that such
complaints were received.
Service work
Change the setting values of the user mode following the procedure below, and explain to the customer
about the change of the setting values of the printer driver for print out, then check if the problem of too
fine line has been improved.
1) Go to Settings/Registration > Function Settings > Printer > Printer Settings > Custom Settings > and
select the Print Quality. Change the following setting items.
1-1) Change the Line Refine (1200dpi Only) to "On".
1-2) Change the Horizontal Line Refinement to "Level 4".
pg. 263
1-3) Change the Vertical Line Refinement to "Level 4".
2) Explain the below procedure to change the settings of the printer driver to the customer, and check if
this setting will improve the issue of too fine line.
Go to Printer Driver Property > Finishing > Advanced Settings... and change the Line Refinement to
"Printer Default".
3) With the above printer driver settings, print out the image data pointed out to check if the symptom is
improved.
pg. 264
Symptom
Fine line is too fine on output printed with the Printer Driver PS
Symptom
Complaints were received in Field that fine line is too fine on output printed with the Printer Driver PS.
Cause
Service work
pg. 265
Go to Printer Driver Property > Quality > Advanced Settings... and change the Line Refinement to
"Printer Default".
improved.
pg. 266
Symptom
Fine line is too fine on output printed with the Printer Driver UFRII
Symptom
Complaints were received in Field that fine line is too fine on output printed with the Printer Driver UFRII.
Cause
Service work
pg. 267
2-1) Go to Printer Driver Property > Finishing > Advanced Settings... and change the Line Refinement to
"Printer Default".
2-2) Go to Printer Driver Property > Finishing > Advanced Settings... and change the Special Fine Line
Processing to "Mode 1" or "Mode 2".
improved.
pg. 268
Symptom
Light image/ extremely narrow thin lines when copying/ printing.
Symptom
Output images became lighter and thin lines became extremely narrower when copying/ printing. Below
shows the sample image with grid output by a customer, indicating the light image and extremely narrow thin
lines in the area in a red circle[a].
Cause
This machine precisely reproduces thin lines. However, light image/ extremely narrow thin lines may occur
when copying/ printing depending on operating environment or paper types.
Service work
Follow the steps below to perform the work.
1) To improve "Light image" or "Extremely narrow thin lines", check if Copy screen > Options > Density
(darker) is effective. If the method is not effective, go to Step 2) onwards.
pg. 269
2) Change the Bright area target potential ofst VL entry in VL-OFST to "-30" in Service Mode > Mode List >
COPIER > Adjust > VCONT (adjustment range: -30 to +30)
3) Go to Service Mode > Mode List > COPIER > Function> DPC > DPC and enter "1" to press OK button.
4) Turn OFF/ ON the main power. This executes potential control using the setting value changed in Step 2).
5) Output and check the image in question. If the light image improves, the work is completed.
- If the light image occurs again, go to "a) When the light image recurs."
- If faulty images such as foggy image or smeared image appears, go to "b) when image errors such as
foggy image or smeared image occur."
[Caution]
- When checking image density or the width of thin lines, be sure to use images the customer are using.
- Do not output grid in Service Mode > Mode List > COPIER > Test > PG > TYPE > 1 to check the image.
This can be mistaken for a solution because the output of grid lines becomes wider and darker.
a) When the light image recurs:

a-1) Change the dark area target potential ofst VD entry in VD-OFST to "+30" in Service Mode > Mode List >
COPIER > Adjust > VCONT. (adjustment range: -30 to +30)
a-2) Go to Service Mode > Mode List > COPIER > Function > DPC > DPC and enter "1" to press the OK
button.
a-3) Turn OFF/ON the main power. This executes potential control using the setting value changed in Step
a-1).
a-4) Output and check the image in question. If the light image improves, the work is completed. When faulty
images such as foggy image or smeared image occur, go to a-5).
a-5) Decrease the dark area target potential ofst VD entry in VD-OFST by "10" in Service Mode > Mode List
> COPIER > Adjust > VCONT.
a-6) Go to Service Mode > Mode List > COPIER > Function > DPC > DPC and enter "1" to press OK button.
a-7) Turn OFF/ON the main power. This executes potential control using the setting value changed in Step
a-5).
a-8) Output and check the image in question. If the foggy image or smeared image improves, the work is
completed. When faulty images such as foggy image or smeared image occur, repeat Steps a-5) to a-8)
once again and check the image.
b) When image errors such as foggy image or smeared image occur:

b-1) Add "10" to the bright area target potential ofst VL entry in VL-OFST and enter the figure in Service
Mode > Mode List > COPIER > Adjust > VCONT. (adjustment range: -30 to +30)
b-2) Go to Service Mode > Mode List > COPIER > Function > DPC > DPC and enter "1" to press OK button.
b-3) Turn OFF/ON the main power. This executes potential control using the setting value changed in Step
b-1).
b-4) Output and check the image in question. If the light image improves, the work is completed. When faulty
images such as foggy image or smeared image occurs, repeat Steps b-1) to b-4) once again, and then
check the image.
pg. 270
Symptom
Uneven image density at the front side and the rear side due to the difference of the hight of the
primary charging wire
Description
Image density was different between the front side and the rear side. The following sample is a black solid
test print showing that the density at the rear is high.
Cause
The height of the corona wire of the primary charging assembly was uneven.
Field Remedy
1) In service mode, Mode List > COPIER > Test > PG, and enter "5" in TYPE. Output a halftone test print.
2) Check the density of the test print at the front side and the rear side. Go to either step below according to
the density.
a) When the image density at the front side is high [A]:

a-1) Turn the resin screws [1] and [2] 360 degrees clockwise to adjust the height of the primary charging wire.
[Caution] Since uneven density might occur, be sure to adjust by turning the 2 adjustment screws [1] and [2]
with the same amount.
a-2) Perform steps 1) and 2) to output a test print again to see the density. When the density at the front side
is high, execute steps a-1) and a-2) until the density becomes even, and then go to Step 3).
pg. 271
b) When the image density at the rear side is high [B]:
b-1) Turn the resin screws [3] and [4] 360 degrees clockwise to adjust the height of the primary charging wire.
[Caution] Since uneven density might occur, be sure to adjust by turning the 2 adjustment screws [3] and [4]
with the same amount.
b-2) Perform steps 1) and 2) to output a test print again to see the density. When the density at the rear side
is high, execute steps b-1) and b-2) until the density becomes even, and then go to Step 3).
3) Clean the corona wire in Service Mode > Mode List > COPIER > Function > CLEANING > WIRE-CLN.
4) In Service Mode > Mode List > COPIER > Function > DPC, and select DPC. Enter "1" and press "OK"
button.
5) Turn OFF/ON the main power so that the potential control is executed at startup.
6) Perform Step 1) again. When the density at the front side and the rear side become even, the work is
completed.
pg. 272
Symptom
Light printout in the rear due to soils on the pre-transfer charging wire
Description
Light printout in the rear occurred.
Cause
Because toner adhered to the rear side of the pre-transfer charging assembly.
Field Remedy
Clean the pre-transfer charging assembly. If the symptom does not improve after cleaning, replace the
pre-transfer charging wire.
[Reference]
The following parts of the pre-transfer charging assembly are the parts to be periodically replaced in every
500,000 prints. Replace the parts depending on the number of prints.
- Pre-transfer Charging Wire (FB4-3687)
- Pre-transfer Charging Wire Cleaner (FL2-0462)
- Pre-transfer Charging Wire Cleaner Holder (FL2-2720)
[Replaced Parts]
FB4-3687 WIRE, CORONA
pg. 273
Symptom
Light image/ Partially blank image/ Black line
Description
Solid black image came out light, or black line appeared, or image came out partially light. The sample
images below include the test prints PG TYPE7 (solid black) and PG TYPE1 (grid pattern).
- Solid black image is shown only at the leading edge.
- Black image is light and only shown partially.
- Grid pattern is partially light.
pg. 274
Cause
The developing bias plate [1] is originally placed at the height where indicated by the line [a], but it was
pushed down to where indicated by the line [b] by fingers, etc. This resulted in a bad electrical contact with
the high-voltage contact plate in the main body, and the developing bias did not apply.
[Reference] The photo shows iR-ADV6000 series. iR-ADV8000 series do not have the roller bias plate [2].
[Caution] When holding the developing assembly, be careful not to touch the developing bias plate.
Field Remedy
1) Open the front cover and remove the inner cover.
2) Turn the lock lever of the pre-transfer assembly (Developing engagement/release lever) [1] clockwise [a]
to release the developing assembly from the drum.
3) Remove the developing assembly from the main body.
pg. 275
4) Replace the developing bias plate [1], or adjust it so that the gap [1] becomes 2.7 mm.

[Replacement part]
FC8-9588 PLATE, CONTACT
pg. 276
Symptom
Light image/ partially void image owing to poor contact of the transfer H.V. contact point/ the H.V.
connector poor contact/ the defective transfer H.V. PCB
Description
Overall light image on solid black image or partially void image occurred in Field cases. The followings are
sample images printed with solid black original (PG TYPE7).
- Overall image is lightly coated with toner
- Partially void image
pg. 277
Cause
The symptom occurred because of the defect of any of the below locations.
A) When foreign objects are mixed in or having poor contact between the H.V. contact point torsion spring[1]
of ETB and the contact plate[2] of the Fixing/Feed unit.
B) Poor contact of the connector[1] of the Transfer H.V. PCB, poor contact of the intermediate connector[2],
the loosened screw[3] which fixes the Transfer H.V. wire harness, or the defective Transfer H.V. PCB[4].
pg. 278
Field Remedy
Check and locate the cause of the failure following the procedure below.
A) Check the contact between the H.V. contact point torsion spring of ETB and the contact point of the
Fixing/Feed unit.
1) Open the front cover, and turn the fixing feed unit pressure lever in the counterclockwise direction to pull
out the fixing feed unit.
2) Push and release the release springs at both sides of the rail, and then further pull out the fixing feed unit
until it stops.
3) Remove the 1 screw, and then detach the fixing feed right front cover.
4) Check if foreign objects are mixed in or if there is poor contact between the H.V. contact point torsion
spring[1] of ETB and the contact plate[2] of the Fixing/Feed unit. If the position of the H.V. contact point
torsion spring (FC9-7854-000) is displaced, correct the position, or if the same part is deformed, then
replace it. Also check the contact plate (FC9-5698-000) and if it is deformed, replace it as well.
pg. 279
B) Check the Transfer H.V. PCB and the intermediate connector
pg. 280
4) Remove the 4 screws, and then remove the registration unit.
[Caution]
- When installing the registration unit, be sure to check that the 2 positioning pins [a] are inserted. Insert the
fixing pin [1] into the front side of the registration unit, and fix the unit with the screw. Insert the pin [c] into [b]
on the fixing feed duplexing unit.
- When installing the registration unit, be sure to follow the order to attach the screws as shown in the figure
below.
pg. 281
5) Lift the ETB unit.
6) Release the 2 claws, release the 2 protrusions [2] by sliding the transfer high voltage PCB unit upper
cover toward the front side, and then lift and detach the cover.
7) See if there is a poor contact of the connector[1] of the Transfer H.V. PCB or of the intermediate
connector[2]. Also check if the screw[3] which fixes the Transfer H.V. wire harness is loosened. If poor
contact of the connectors or the loosened screw is found, re-attach them appropriately. If there is no
problem with them, then go to the next step to replace the Transfer H.V. PCB.
pg. 282
8) Disconnect the 3 connectors [1], free the harness from the 1 wire saddle [2], remove the 1 wire clamp [3],
4 projections [4] and then remove and replace the transfer high voltage PCB [5].
[Replacement Parts]
FC9-7854 SPRING, TORSION
FC9-5698 PLATE, CONTACT
FM4-1095 TRANSFER H.V. PCB ASS'Y
pg. 283
[Others]
Symptom
E840-0001 due to deformation of the fixing shutter
Symptom
E840-0001 may occur.
- E840-0001 (Fixing shutter motor error): The fixing shutter HP sensor failed the detection at the fixing
shutter operation
Cause
The fixing assembly must be installed fitting the protrusion [b] of the fixing shutter [2] into the groove [a]
of the fixing shutter drive gear (front). The figure [A] shows the correct relative position of the fixing
shutter drive gear (front) and the fixing shutter. Meanwhile, if the fixing shutter is mounted to wrong
position as shown in the figure [B], the fixing shutter is deformed and come in contact with the fixing roller
[3]. As a result, the load to drive the fixing shutter drive gear (front) increases so much that the fixing
shutter does not work properly any more.
pg. 284
Service work
When the above symptom occurs, follow the steps below and work.
1) Turn off the main power and draw out the fixing feed unit. And then, remove the fixing assembly.
[Caution] Be careful about the following two points when mounting the fixing assembly.
a. Be careful not to damage the inner delivery sensor flag.
b. When installing the fixing assembly, be sure that the inner delivery sensor flag passes through the
cut-off of the fixing outlet guide.
2) Remove 2 screws and detach the fixing front cover. And then, remove the wire saddle, the edge saddle,
the reuse band, 3 connectors, and 3 screws to remove the fixing drive unit 1.
pg. 285
3) Remove 1 screw and then remove the fixing pin for the shutter drive gear (rear).
4) Rotate the shutter drive gear (rear) with fingers and align the cut-off of the gear with the position of a
hole in the sheet metal part. And then, fix the shutter drive gear (rear) with the fixing pin that was
removed in the step 3).
pg. 286
5) Remove 1 screw and then remove the fixing pin for the shutter drive gear (front).
6) Rotate the shutter drive gear (front) with fingers and align the cut-off of the gear with the position of a
hole in the sheet metal part. And then, fix the shutter drive gear (front) with the fixing pin that was
removed in the step 5).
pg. 287
7) Remove the wire saddle, the reuse band, 2 connectors, and 2 screws to remove the fixing drive unit 2.
8) Fit the protrusion [b] of the fixing shutter [2] into the groove [a] of the fixing shutter drive gear (front)
[1] on mounting the fixing drive unit 2. [C] shows the right appearance after mounting whereas [D] shows
the wrong one.
9) Install the removed parts and units in reverse order from the step 7).
[Caution]
- Make sure to restore the fixing pin for the shutter drive gear (front) to the the original position in the
step 5) after removing it in the step 6). If the fixing pin is not restored to the original position, turning on
the main power will cause E840-0001.
- Make sure to restore the fixing pin for the shutter drive gear (rear) to the original position in the step 3)
after removing it in the step 4). If the fixing pin is not restored to the original position, turning on the main
power will cause E840-0001.
10) Make 20 sheets or so of test print with A4R or LTRR paper and see if E840-0001 does not occur any
more.
pg. 288
Symptom
Toner bottle cannot to be mounted due to breakage of Bottle Cam/Drive Gear
Symptom
When turning the Operator Lever [2] for detaching and attaching the Toner Bottle [1], the Toner Bottle may
not be mounted on machines having serial numbers earlier than below.
Countermeasure cut-in serial number in factory

Countermeasure cut-in serial number in factory for bottle cam
Countermeasure cut-in Countermeasure cut-in

Model Model
serial number in factory serial number in factory
iR ADV 8205 230V CN KZX00501 iR ADV 8295 230V CN LMV00501
pg. 289
Countermeasure cut-in serial number in factory for bottle cam
Model cut-in serial number in Model cut-in serial number in
factory factory

Not Applicable
iR-ADV 8105 120V Not Applicable iR-ADV 8085 230V EUR
iR-ADV 8095 120V iR-ADV 8085 V2 230V AU
iR-ADV 8085 120V iR-ADV 8085 230V AU
iR-ADV 8105 V2 230V iR-ADV 8105 V2 220V CN
iR-ADV 8105 230V
Countermeasure cut-in serial number in factory for 13T/48T bevel gear, 16T bevel gear and parallel pin
iR ADV 8205 230V CN KZX00501 iR ADV 8295 230V CN LMV00501
iR-ADV 8095 V2 120V iR-ADV 8095 PRO V2 230V EUR Not Applicable

Not Applicable
iR-ADV 8085G V2 120V iR-ADV 8095 230V EUR Not Applicable
iR-ADV 8105 120V iR-ADV 8085 230V EUR
iR-ADV 8095 120V iR-ADV 8085 V2 230V AU

Not Applicable
iR-ADV 8085 120V iR-ADV 8085 230V AU

Not Applicable
Not Applicable
iR-ADV 8105 230V
iR-ADV 8095 230V
pg. 290
Cause
Causes are mainly in 2 locations; the Hopper Drive assembly and the Bottle Cam.
- Cause 1
When the Operator Lever [2] is turned for attaching and detaching the Toner Bottle, the movement is
transferred to the Toner Bottle through 26T/ 48T Bevel Gear [3] and 32T Gear [4]. However, when an
unexpectedly strong force is added on the Operator Lever [2], the teeth of the Gears may break. Thus when
the Operator Lever [2] is forcibly turned while the Gear has been damaged, the operating force is not
properly transferred, which also causes breakage of the Operator Lever [2].
- Cause 2
Because of the accuracy issue of the Bottle Cam [2] which holds the Toner Bottle [1], the Toner Bottle was
unable to be mounded as the position was incorrect when it was inserted into the Toner Supply Port [a]. The
photo [A] shows the state that the Toner Bottle is set whereas photo [B] shows the state that the Toner Bottle
is removed.
pg. 291
Service Work
When the symptom occurs, check the affected machines, prepare the countermeasure parts listed below,
and replace them as necessary.
a) Bottle cam
Replace the Bottle Cam [A] with the new type Bottle Cam (FL3-7929-000) [B] to which a Retainer [a] has
been added.
b) Replace the old type [A] Drive Gear and Parallel Pin with the new type [B].
Old Type [A] New Type [B] Part Number
GEAR, BEVEL, 26T/48T [1] GEAR, BEVEL, 13T/48T [4] FU0-0055-000
GEAR, 32T [2] GEAR, BEVEL, 16T [5] FU0-0054-000
PIN, PARALLEL (14mm) [3] PIN, PARALLEL (20mm) [6] XD9-0293-000
pg. 292
Steps in Common
1) Open the lower front cover assembly and loosen the screw to open the Primary Charging Air Supply Fan
unit.
2) Remove the connector and the 2 protrusions to remove the Primary Charging Air Supply Fan unit.
3) Move the lever in the direction of the arrow (to "Close" side) and close the Pre-transfer Charging Shutter.
[Caution] When reassembling the Main Body after completion of service work, make sure to open the
Pre-transfer Charging Shutter by moving the lever to the "OPEN" side.
4) Remove 2 pins and 2 torsion springs to remove the Upper Front Cover Assembly.
[Caution] The torsion springs differ between the left and right. Be careful not to mix up the left and right when
reassembling the Main Body after completion of service work.
pg. 293
5) Turn the Operator Lever in the direction of the arrow 1 and remove the Toner Bottle by pulling in the
direction of the arrow 2.
6) Remove the screw to remove the Toner Receptacle Tray.

[Caution]
- Toner can be accumulated in the Toner Receptacle Tray. Therefore, be careful not to spill toner.
- Toner Receptacle Tray has a protrusion. When attaching the Toner Receptacle Tray, be sure to fit the
protrusion into the groove of the plate.
a) Replacement procedure of the Bottle Cam

a-1) Remove 4 screws [1]. Move the Bottle Cam [2] and the Bottle Box [3] to the left. Detach the Bottle Box
from the Rail Guide.
pg. 294
[Caution]
When mounting the Bottle Cam and the Bottle Box on the Main Body, be aware of the following three points.
- Be sure to place the Bottle Box [1] under the Guide [a] of the Main Body.
- Be sure to place the Guide [c] under the Bottle Box coming under the Guide [b] of the Main Body.
- The mounting plate for 2 screws has a boss [a]. When attaching the Bottle Cam, be sure not to position the
screw hole of the Bottle Cam onto the boss [a]. There is no boss in [b].
a-2) Remove the E-ring [1] and the bottle stopper to detach the Bottle Cam [3] from the Bottle Box [4], and
attach the new type Bottle Cam in reverse order.
pg. 295
a-3) Mount the Bottle Cam and Bottle Box on the Hopper assembly in reverse order of Step a-1).
a-4) When replacing 13T/48T Bevel Gear, 16T Bevel Gear and Parallel pin, go to "b) Replacement
procedure of 13T/48T Bevel Gear, 16T Bevel Gear and Parallel pin." If the replacement is unnecessary,
assemble the parts in reverse order in Step 6) in "Steps in Common."
b) Replacement procedure of 13T/48T Bevel Gear, 16T Bevel Gear, and Parallel pin
b-1) Remove the screw, and then detach the connecting drive unit.
b-2) Slide out the Fixing/ Feeder Duplexing Assembly from the Main Body. Then remove the screw and the
protrusion to remove the Left Front Cover.
[Caution] After sliding out the Fixing/ Feeder Duplexing Assembly from the Main Body, place a sheet of
paper on the ETB unit for protection.
b-3) Put back the Fixing/ Feeder Duplexing Assembly into the Main Body.
b-4) Remove the 4 screws, the connector and the wire harness to remove the Right Upper Inner Cover.
pg. 296
b-5) Put back the Operator Lever in the direction of the arrow.
b-6) Remove the 2 connectors [1], 4 screws [2] and the hook [a] to remove the Hopper Assembly.
[Caution] When attaching the Hopper Assembly to the Main Body, be sure to follow the order from 1 to 4 in
the figure below to tighten the screws.
pg. 297
b-7) Remove 1 screw [1] and the Operator Lever [2], and then remove 2 screws [3] and the Set -on Cover
(Right)[4].
b-8) Remove 2 connectors [1] and 6 screws [2], and then detach the Bottle Drive unit from the Hopper
Assembly. The following photos [A] and [B] were taken from different angles.
b-9) Remove 3 screws [1] to separate the Bottle Drive unit.
b-10) Remove the old type 32T Gear and the Parallel Pin (14 mm long) [1]. Replace them with the new type
16T Bevel Gear [2] and the Parallel Pin (20 mm long)[3]. The photo shows the state that the new type 16T
Bevel Gear is attached.
pg. 298
b-11) Remove the old type 26T/48T Bevel Gear to replace them with the new type 13T/48T Bevel Gear [1].
The photo shows the state that the new type 13T/48T Bevel Gear is mounted.
b-12) Reassemble the parts in reverse order of Step b-9). At this point, no special attention is required for
alignment (position) of the phase between the 13T/ 48T Bevel Gear and 16T Bevel Gear.
b-13) Mount the Operator Lever on the Bottle Drive unit with a screw.
b-14) As in the photo [A], butt the Bottle Cam [1] against the Bottle Stopper [2] while manually turning the
Bottle Cam [1]. At the same time, as in the photo [B], mount the Operator Lever [3] and the Bottle Drive unit
[4], which have been assembled in Step b-13), on the Hopper assembly. Mount the parts while the Operator
Lever is kept horizontal.
[Caution] When mounting the Hopper Drive unit, be sure to fit the Bottle Cam [1] in the correct position.
pg. 299
[Caution] When mounting the Hopper Drive unit, be sure that the 28T Gear [1] is securely fit.
b-15) Remove the Operator Lever from the Hopper assembly once. In reverse order of Step b-7), mount the
Set-on Cover (Right) and the Operator Cover.
b-16) Check that the Bottle Cam [2] and Bottle Box [3] work smoothly by turning the Operator Lever [1] to
set/ release the Toner Bottle position for several times.
b-17) Reassemble the parts from Step b-6) through Step b-1) as well as from Step 6) in reverse order in
"steps in common".
[Replacement Parts]
FU0-0055 GEAR, BEVEL, 13T/48T
FU0-0054 GEAR, BEVEL, 16T
XD9-0293 PIN, PARALLEL
FL3-7929 CAM, BOTTLE
pg. 300
Symptom (Title)
Paper skew or the right door may open involuntarity due to the half-locked right door
Symptom
In the machines having serial numbers ealier than below, paper may skew or the right door [1] may open
involuntarily while printing.

iR-A 8205 120V KZT00974 iR-A 8205 PRO 230V EUR KZV00723
iR-A 8205G 120V KZU00510 iR-A 8295 PRO 230V EUR LFA00720
iR-A 8295 120V KZZ01410 iR-A 8285 PRO 230V EUR LTN00838
iR-A 8295G 120V LDV00511 iR-A 8205 220V CN KZX00501
iR-A 8285 V2 120V LMZ00934 iR-A 8295 220V CN LMV00501
iR-A 8285G 120V LTA00514 iR-A 8205 230V KZW00526
iR-A 8285 230V LTZ00511 iR-A 8295 230V LMU00539
iR-A 8105 V2 120V production discontinuance iR-A 8105 PRO V2 230V EUR production discontinuance
iR-A 8105G V2 120V production discontinuance iR-A 8095 PRO V2 230V EUR production discontinuance
iR-A 8095 V2 120V production discontinuance iR-A 8085 PRO V2 230V EUR production discontinuance
iR-A 8095G V2 120V production discontinuance iR-A 8105 V2 220V CN production discontinuance
iR-A 8085 V2 120V production discontinuance iR-A 8095 V2 220V CN production discontinuance
iR-A 8085G V2 120V production discontinuance iR-A 8105 V2 230V production discontinuance
iR-A 8085 V2 230V AU production discontinuance iR-A 8095 V2 230V production discontinuance
iR-A 8105 120V production discontinuance iR-A 8105 230V EUR production discontinuance
iR-A 8095 120V production discontinuance iR-A 8095 230V EUR production discontinuance
iR-A 8085 120V production discontinuance iR-A 8085 230V AU production discontinuance
iR-A 8095 230V production discontinuance
Cause
When the right door [1] is opened, the right door [1] tilts downward because the right door hinge [2] holding
the right door [1] has some play, and the right door pin [3] attached to the right door [1] is lowered. Therefore,
if the right door [1] is closed in this state, the right door pin [3] comes in contact with the lower surface of the
hole [a] at the right door hook [4] and rubs against each other. The frictional force generated by this rub
holds the right door [1] shut before the lock mechanism of the right door [1] works. (This state is referred to
as "half-locked".) If making prints while the right door [1] is half-locked, paper skews because of the
imbalance of the feed pressure to paper from the faulty position of the right door [1]. Also the right door [1]
opens involuntarily due to vibration or impacts to the main body as the right door [1] is not locked.
pg. 301
Service work
Change the right door hinge [2] from the old type [A] to the new type [B] to compensate the tilt of the right
door [1]. Prepare the new type right door hinge [B](FM1-B154) and perform the work following the below "a)
Procedure to replace the right door hinge".
pg. 302
a) Procedure to replace the right door hinge
1) Open the right door [1].
2) Make sure if the right door pin [3] rubs the lower surface of the hole [a] at the right door hook [4].
3) Remove the right door [1] from the main body.

4) Remove the old type right door hinge [A] and attach the new type [B] instead.
5) Attach the right door [1] to the main body.
6) Check the below 2 points, A and B.
A) See if the right door [1] becomes half-locked or not.
B) When the right door [1] becomes half-locked, see if it is properly detected as a door open error.
7) Turn on the main body and open the right door [1].
8) While pushing the designated area [b] of the right door [1], close the right door [1] slowly until the face of
the right door [1] is aligned with that of the cover [5] of the main body.
pg. 303
9) Close the right door [1] till it becomes the state described in the above step 8, then check if the right door
lever [6] becomes the state [C] which the right door lever [6] is not locked. ([D] shows the state that the right
door lever [6] is locked.)
10) Taking care not to press the right door [1] any further from the state of the above step 9, take the hand
off gently. At this time, if the right door [1] opens involuntarily without being retained to the main body, the
right door [1] is not half-locked and there is no problem. Go to the step 12.
Otherwise if the right door [1] is retained to the main body and does not open involuntarily (i.e. half-locked
state), go to the step 11.
11) Check if the main body detects the half-lock of the right door [1] as a door open error and the error
message "Close the upper right cover" is displayed. If the error message is displayed, there is no problem
and go to the step 12. However, if the error message is not displayed, the right door [1] is retained to the
main body and the main body is in operable state, the half-lock of the right door [1] is not detected as a door
open error. Continue the work by following the "b) Procedure to adjust the right door hinge" described later.
12) Repeat the procedure from the above step 6 to 10 for several times. If the right door [1] does not get
half-locked, or proper detection of the half-lock of the right door [1] as a door open error is confirmed, then
the work is completed.
pg. 304
b) Procedure to adjust the right door hinge
1) Remove the right door [1] from the main body.
2) Loosen the 2 screws [7] with the new type right door hinge [B] is attached to the right door [1]. (No need to
remove these screws.)
Meanwhile, the sheet metal part [8] of the right door hinge [B] is placed at the center of the scale mark [c] in
the initial state.
3) Slide the sheet metal part [8] of the new type right door hinge [B] to the right by 1 scale mark [c] as shown
in the below figure. Then tighten the 2 screws [7].
[Caution] Pay attention not to let the sheet metal part [8] ride onto the 2 bosses [9].
4) Attach the right door [1] to the main body.

5) Repeat the procedure from the above step 6 to 10 of the <Procedure to replace the right door hinge> for
several times. If the right door [1] does not get half-locked, or proper detection of the half-lock of the right
door [1] as a door open error is confirmed, then the work is completed.
[Caution] When the right door [1] is closed after attaching the new type right door hinge [8], if the right door
pg. 305
pin [3] rubs on the upper surface of the hole [a] due to the position of the right door pin [3] becomes too high,
cope with this situation by sliding the sheet metal part [8] to the left by 1 scale mark [c] as shown in the below
figure.
[Caution] For the new type right door hinge [B], the adjustable range of the sheet metal part [8] has 2 scale
marks [c] for each to right/ left side. However, if the half-locked state of the right door [1] is not improved
even after the sheet metal part [8] was slided by 1 scale mark [c], then it is suspected that the cause of the
half-locked state is located elsewhere than the right door hinge. Also, excessive slide of the sheet metal
part [8] may bring about some other adverse effects. Therefore, the slide amount of the sheet metal part [8]
must be limited within 1 scale mark [c] from the center to the right/ left side at the maximum. Do not move the
sheet metal part [8] by 2 scale marks [c] as shown in the below figure.
pg. 306
Symptom
E677-0080/E315-000d for output from imagePASS-U1
Description
E677-0080 or E315-000d appeared during large print job via iamgePASS-U1.
- E677-0080: Print server error. Communication error between Main Body and imagePASS-U1 at startup.
- E315-000d: Codec error
Cause
The symptom occurred because of a failure in system software of imagePASS-U1.
Field Remedy
1) Check the version of system software of imagePASS-U1. For ver.1.0, upgrade it to ver.1.1. For ver.1.1,
go to Step 2).
2) Import the patch file "1-1BMIKH.ps" into the "Direct" queue through Command Workstation.
3) Wait at least 60 seconds after the patch has been imported before proceeding.
4) From either Command Workstation or the imagePASS-U1 LCD, choose "Shut Down" then "Reboot
System".
5) When the server comes to an idle state, wait at least 60 seconds then print a configuration page. Once
printed, verify the "Update Information" section contains patch number "1-1BMIKH".
[Caution]
- Install this patch to the system software ver.1.1. When the system software is ver.1.0, upgrade it to ver1.1
before installing the patch file.
- This patch is exclusive. At the time of installation, this patch must be rebooted before installing any other
patches. Note that this does not mean rebooting the server.
- When installing other patches, do so after having installed and rebooted this patch.
pg. 307
Symptom
E583-8001/E583-8002 due to operation failure of the tray auxiliary guide (Booklet/Staple Fin-D1)
Description
E583-8001 occurs when the tray auxiliary guide [1] moves from the home position to the paper delivery
direction [A]. Or E583-8002 occurs when the tray auxiliary guide [1] moves back to the home position [B].
- E583-8001: The tray auxiliary guide does not come off the tray auxiliary guide front/rear HP sensors when
the tray auxiliary guide motor has been driven for 3 seconds.
- E583-8002: The tray auxiliary guide front/rear HP sensor does not detect the tray auxiliary guide when the
tray auxiliary guide motor has been driven for 3 seconds.
Cause
The position of the tray auxiliary guide is detected by the sub guide flag [1] and photo sensor [2]. The moving
range of the sub guide flag becomes less than intended, which causes a failure to correctly detect ON/OFF
by the photo sensor.
pg. 308
Field Remedy
Prepare the two, new type sub guide flags (FC9-3081-010), and perform a replacement work by following
the steps below. [A] is the old type and [B] is the new type.
Perform the steps 1) to 5) below by referring to Service Manual.

1) Remove the staple unit.
2) Remove the tray 1.
3) Remove the grate-shaped lower guide.
4) Remove the stapler drive unit.
5) Remove the processing tray unit.
6) Remove the 4 screws and then remove the dispose tray (rear).
7) Remove the screw [1] and then move the shaft [2] in the alignment plate to keep it away from the bushing
plate.
pg. 309
8) Lift the upper sub guide [3] and then detach the boss from the connecting section [a] to remove the upper
sub guide [3].
9) Remove the screw [4] that fixes the photo sensor plate to keep the photo sensor away from the plate,
remove the screws [6] and [7] that fix the sub guide holder [5] found at the rear, and then remove the sub
guide holder found at the rear. Remove the sub guide holder found at the front too by performing the same
steps.
[Reference] The photo [C] shows the sub guide holder found at the front and the photo [D] shows the sub
guide holder found at the rear.
pg. 310
10) Remove the spring [8] and the plate [9] from the sub guide holder, and then remove the sub guide flag
[10] to replace it with the new type.
11) Restore the removed parts by following the steps in the reverse order.
[Caution] When mounting the shaft that was removed in the step 7), fit the shaft in place so that the hook of
the alignment section is correctly hooked on the plate. The photo [E] shows the state that the hook is not
hooked, while the photo [F] shows the state that the hook is correctly hooked.
[Replaced Parts]
FC9-3081-010 FLAG, SUB GUIDE (2 pcs)
pg. 311
[Staple Jam]
Symptom
Stapler does not staple. The finisher will not staple sort any sets. [G]
[ Case in the field ]
Description
When attempting to set up a staple sort job, the Staple Finisher D1/Booklet Finisher D1 will not staple any
sets. There are no error codes that follow this scenario and the finisher and machine perform without any
indication of an error.
Field Remedy
In this case, the stapler alignment interference sensor S128 was blocked. One of the two sensor actuator
return springs was detached and would not allow the actuator to return properly creating a sensor blocked
condition. When S128 is blocked the stapler operation is suspended without an error of any kind. Check that
the springs are mounted properly. Other possibilities may include wiring to S128 or S128 itself. The stapler
will have to be removed in order to check both springs. Check the images below for reference.
1) Remove the two screws and two connectors in order to remove the stapler.
2) Check S128 mounting (left arrow) and wiring (two right arrows) after the stapler has been removed.
pg. 312
3) S128 actuator's front spring.
4) S128 actuator's rear return spring.
pg. 313
Symptom
Staple does not work with the printer driver UFRII Ver.20.80 or later
Description
When printing a set of PDF or Word file from the printer driver UFRII Ver.20.80, staple was not performed in
spite of the staple had been set to be performed.
Cause
When printing a set of a file, some applications gives the finishing settings as "Group" to the printer
driver. Also, with the printer driver UFRII Ver.20.80 or later, the control of the finishing settings is changed
to the operation to prioritize application. For this reason, "Group" setting on the application side is
prioritized over "Staple + Collate" which was set up on the printer driver side, so that staple was not
performed.
Field Remedy
To workaround this issue, change the settings of the printer driver as below:
Printer Properties > Device Settings > Details > Put a check for "Prioritize Finishing Settings of Driver"
pg. 314
[iR-ADV 8105 Series Cleaning Location inside Machine]
From analysis of the service call data on iR-ADV 8105 series, it is found that many visits have been made for
the image failure due to the contamination inside the machines. By cleaning, during visit due to a call, the
locations inside the machine where the toner can easily be adher ed, the number of calls is reduced
regarding the image soil resulting from such locations.
For this reason, clean the parts below during visit due to a call or during replacement of parts.
<Cleaning Location & Cleaning Timing>

Clean the following nine locations during visit and during parts replacement work.
No Location Cleaning Timing
1 Hopper Assembly During visit
2 Pre Transfer Charging Assembly During visit
3 Registration Assembly During visit
4 Fixing Entrance Guide Assembly During visit
5 Pre-Registration Guide Assembly During visit
AP Kit
6 (Separation Claw, Separation Claw When AP Kit is removed and inserted
Holder and plate)
When AP Kit is removed and inserted, or at every 500
7 Guide to insert AP Kit
thousand sheets
Every 500 thousand sheets, or when toner is
8 Developing Assembly accumulated on the top of the pre transfer charging
assembly
Every 500 thousand sheets, or when toner is
9 Developing Assembly Guide Mount accumulated on the top of the pre transfer charging
assembly
<Cleaning Location>
For details of the cleaning locations, refer to the following pages.
pg. 315
Hopper Assembly
[Cleaning Timing]
Be sure to perform cleaning during the visit.
[Cleaning Location]
Open the upper front cover assembly. If the inner part[a] of the upper front cover assembly, the toner bottle
mount area[b], and the lower front cover assembly[c] are soiled with toner, be sure to wipe off the toner.
[Point]
When cleaning the upper front cover assembly[a], the toner bottle mount area[b], and the lower front cover
assembly[c], be sure to check for contamination of the dustproof filter[d]. When it is contaminated, replace
the dustproof filter (FC8-9564).
pg. 316
Pre Transfer Charging Assembly
[Cleaning Timing]
[Cleaning Location]
Remove the pre transfer charging assembly. If toner is adhered to the upper part[a] and the lower part[b] of
the pre transfer charging assembly, be sure to wipe off the toner.
[Point]
If a large amount of toner is accumulated on the top surface of the pre transfer charging assembly, check for
soil around the developing assembly, and clean the soil as needed.
pg. 317
Registration Assembly
[Cleaning Timing]
[Cleaning Location]
Check for toner soil on the upper part[a] of the registration assembly as well as on the magnetic sheet[b] and
the plastic sheet[c] which face the surface of the ETB. If any soil is found, clean it.
pg. 318
Fixing Entrance Guide Assembly
[Cleaning Timing]
[Cleaning Location]
Clean the area[a] of the fixing entrance guide.
pg. 319
Pre-Registration Guide Assembly
[Cleaning Timing]
[Cleaning Location]
Clean the paper feed path[a] and the registration front roller[b] in the pre-registration guide assembly.
[Point]
Particularly, soil adhesion tends to appear in the area[c] near the pre-registration guide assembly.
pg. 320
AP Kit (Drum Separation Claw & Guide plate)
[Cleaning Timing]
Perform cleaning every time AP Kit is removed and inserted.
[Cleaning Location]
Clean the drum separation claws[a] and the guide plate[b] in the lower part of AP Kit.
<Works related to AP Kit removal>

- The drum edges are cleaned at every 250 thousand sheets.
- The entire drum surface is cleaned at every 300 thousand sheets.
- The drum cleaning blade movement is reversed at every 300 thousand sheets (1-sided).
- The drum front/rear side seals are replaced at every 500 thousand sheets.
- The drum separation claws are replaced at every 500 thousand sheets.
pg. 321
Guide to insert AP Kit
[Cleaning Timing]
Perform cleaning every time AP Kit is removed and inserted.
[Cleaning Location]
Clean the vicinity[c] of each dowel[b] attached to the guide[a] on the machine side, in the area where AP Kit
is to be inserted.
[Caution]
Be careful not to drop the dowels during cleaning.
<Works related to AP Kit removal>

- The drum edges are cleaned at every 250 thousand sheets.
- The entire drum surface is cleaned at every 300 thousand sheets.
- The drum cleaning blade movement is reversed at every 300 thousand sheets (1-sided).
- The drum front/rear side seals are replaced at every 500 thousand sheets.
- The drum separation claws are replaced at every 500 thousand sheets.
pg. 322
Developing Assembly
[Cleaning Timing]
Perform cleaning at every 500 thousand sheets, or when toner is accumulated on the top of the pre transfer
charging assembly.
[Cleaning Location]
Wipe off the toner adhered to the lower part[a] of the developing assembly. Particularly, soil adhesion tends
to appear in the edge portions[b] of the developing assembly.
[Point]
When cleaning the lower part of the developing assembly, be sure to clean the developing assembly guide
mount.
pg. 323
Developing Assembly Guide Mount
[Cleaning Timing]
Perform cleaning at every 500 thousand sheets, or when toner is accumulated on the top of the pre transfer
charging assembly.
[Cleaning Location]
Wipe off the toner adhered to the developing assembly guide mount[a].
[Point]
When cleaning the developing assembly guide mount, be s ure to clean the lower part of the developing
assembly, the pre transfer charging assembly, and the registration assembly as well.
pg. 324
[Professional Puncher-C1 Die Oiling Procedure]
The puncher die needs regular application of different kinds of oil to the pins and the shoulder bolts.
Apply a light coating of high quality machine oil (e.g.,: "3-IN-ONE") which is commercially available, to the
pins of the puncher die after 50,000 punch cycles, and Super Lube, a light coating of Teflon based grease, to
the shoulder bolts after 200,000 punch cycles.
There are some kinds of puncher dies, but there are mainly two ways of oiling. Suppose that they are called
Type A and Type B, here.
How to check the counter of the part (puncher die) and lubricate the die for each type are described as
follows:
<Checking the counter of the part (puncher die)>

Check the appropriate counter value of the part (puncher die) in the service mode below, and write down the
value in service history (service resume). Do not clear the counter value in service mode!
- COPIER > COUNTER > DRBL-2 > DIESET1 - DIESET64
pg. 325
<Puncher Die Type A group>
This procedure for the following Puncher Dies:
- Plastic Comb Binding - Twin Loop Binding - ProClick Binding - Color CoilBinding
<Oiling Procedure for Puncher Pin>

Apply approximately a 1/8 (2-3mm) continuous line of oil (3-IN-ONE oil) along the dotted line next to pins.
Do not overlubricate or use spray lubricant. Depress the pin guide so the punch pins protrude through the
bottom plate and wipe clean.
Oil from the die may blemish the first few punched sheets after oil has been applied. Keep test copying until
clean copies can be made.
[Caution]
Do not apply the oil to the felt marked with the red line.
<Oiling Procedure for Shoulder Bolts>

Apply Super Lube to the shoulder bolts and springs as shown below after 200,000 punch cycles.
pg. 326
<Puncher Die Type B group>
This procedure for the following Puncher Dies:
- Looseleaf Binding
- Velo Bind
<Oiling Procedure for Puncher Pin>

Apply (3-IN-ONE oil) directly to the pins that is described as arrows. Do not overlubricate or use spray
lubricant.
Depress the pin guide so the punch pins protrude through the bottom plate and wipe clean.
Oil from the die may blemish the first few punched sheets after oil has been applied. Keep test copying until
clean copies can be made.
<Oiling Procedure for Shoulder Bolts>

Apply Super Lube to the shoulder bolts and springs as shown below after 200,000 punch cycles.
pg. 327

Top 10 Service Issues and Solutions for the Canon imageRUNNER ADVANCE 8105 Series

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Top 10 Service Issues and Solutions for the Canon imageRUNNER ADVANCE 8105 Series

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Symptoms & Solutions

For the imageRUNNER ADVANCE 8105 Series

A description of the Top 10 Service Issues experienced by

iR ADV 8105 service techs with an explanation of the solutions

that resolve each scenario!

Ver. 6 Issued 12/18/2013 Created by Canon Inc.

Pickup Jam /Paper Feeding Path Jam 1 3

Fixing Jam / Delivery Jam 2 1

Smudged Image / Streaked Image 3 2

E503 9 Out of Rank

Line image (by Stream Read Glass) 10 Out of Rank

< Comments for above analysis >

<Top 10 guide structure>

<Actions taken upon service visit to prevent the next call>

[Modified 1 case from the previous Top 10 guide of 2013/4/26]

1) Release the option deck from the main body.

5) Reassemble the parts from the step 3) in reverse order.

A-2) Remove 1 connector, the reuse band, and 1 screw.

A-9) Reassemble the parts from step A-7) in reverse order.

B-4) Remove the left deck pickup unit.

C-5) Perform step A-8).

B. Cleaning steps for 0106/0107 Jam

B. Cleaning steps for 010D/010E Jam

C. Cleaning steps for 0117/118 Jam

Countermeasure cut-in serial numbers in factory

Model cut-in serial number Model cut-in serial number

iR-ADV 8295G 120V LDV00511 iR-ADV 8205 230V KZW00514

iR-ADV 8285 120V LMZ00875 iR-ADV 8295 230V LMU00520

iR-ADV 8285G 120V LTA00514 iR-ADV 8285 230V LTZ00506

iR-ADV 6275 120V NMC01928 iR-ADV 6275i 230V EUR NMH01038

iR-ADV 6275G 120V NMG00533 iR-ADV 6265i 230V EUR NMR01358

iR-ADV 6265 120V NML01797 iR-ADV 6255i 230V EUR NMY02479

iR-ADV 6265G 120V NMQ00551 iR-ADV 6275 230V NMD00523

iR-ADV 6255 120V NMU03717 iR-ADV 6265 230V NMM00543

iR-ADV 6255G 120V NMX00601 iR-ADV 6255 230V NMV00590

Model cut-in serial number Model cut-in serial number

iR-ADV 8105 V2 120V iR-ADV 8105 PRO V2 230V EUR

iR-ADV 8105G V2 120V iR-ADV 8095 PRO V2 230V EUR

iR-ADV 8095 V2 120V iR-ADV 8085 PRO V2 230V EUR

iR-ADV 8095G V2 120V iR-ADV 8105 230V EUR

iR-ADV 8085 V2 120V iR-ADV 8095 230V EUR

iR-ADV 8085G V2 120V Not iR-ADV 8085 230V EUR Not

iR-ADV 8105 120V Applicable iR-ADV 8085 V2 230V AU applicable

iR-ADV 8095 120V iR-ADV 8085 230V AU

iR-ADV 8085 120V iR-ADV 8105 V2 230V

iR-ADV 8105 V2 220V CN iR-ADV 8095 V2 230V

iR-ADV 8095 V2 220V CN iR-ADV 8105 230V

N/A iR-ADV 8095 230V

iR-ADV 6075 V2 120V iR-ADV 6075i 230V EUR

iR-ADV 6075G V2 120V iR-ADV 6065i 230V EUR

iR-ADV 6065 V2 120V iR-ADV 6055i 230V EUR

iR-ADV 6065G V2 120V iR-ADV 6075 230V EUR

iR-ADV 6055 V2 120V iR-ADV 6065 230V EUR

iR-ADV 6055G V2 120V iR-ADV 6055 230V EUR

iR-ADV 6075 120V iR-ADV 6075 V2 230V

iR-ADV 6065 120V iR-ADV 6065 V2 230V

iR-ADV 6055 120V Not iR-ADV 6055 V2 230V Not

iR-ADV 6065 V2 230V AU iR-ADV 6065 230V

iR-ADV 6055 V2 230V AU iR-ADV 6055 230V

iR-ADV 6075 230V AU iR-ADV 6075 V2 220V CN

iR-ADV 6065 230V AU iR-ADV 6065 V2 220V CN

iR-ADV 6055 230V AU iR-ADV 6055 V2 220V CN

iR-ADV 6075 V2 120V TW iR-ADV 6075 V2 220V KR