MGT701 Ud

COLLEGE OF BUSINESS, HOSPITALITY AND TOURISM STUDIES
SCHOOL OF MANAGEMENT & INFORMATION SYSTEM
DEPARTMENT OF MANAGEMENT, IR & OHS
MGT701 16 Credit Points Organizational Behaviour Trimester 1 2012
UNIT COORDINATOR: TBA

CONTRIBUTING LECTURERS: TBA
TUTORS: N/A
LECTURES: TBA (on FNU Homepage)

LABS: TBA (in class in week 1)
CONSULTATION TIME: Walk-in: TBA (in class in week1)

Or through appointment with the Dept secretary
PREREQUISITE: Any Level 6 MGT unit OR equivalent
E-INFORMATION: All pertinent information relating to the unit shall be posted on Moodle and
Class share. Students are required to check their emails regularly for
communication from the lecturer. Check the announcements on the Moodle
or/and class share.
TOTAL LEARNING HOURS:
Contact Hours 72
Lectures 48
Tutorials (using labs) 24
Self Directed Learning (during term) hours 96
Self Directed Learning (Mid-Term Break) hours 24
Self Directed Learning (Study & Exam Weeks) hours 48
Total Learning Hours 240
1
1.0 Welcome
Welcome to the subject of Organizational Behaviour. A large part of our life is spent on working for various
organizations and having a good understanding of the various aspects of organizational behaviour makes us
not only carry out our roles and responsibilities effectively and efficiently, it also enriches our stay with the
various organizations that we work with.
2.0 Unit Description
Organizational Behavior is the study of individuals and their behavior within the context of the organization in
a workplace setting. It is an interdisciplinary field that includes sociology, psychology, communication and
management. This unit provides the study and application of knowledge about how people, individuals, and
groups act in organizations. It does this by taking a system approach whereby it interprets people-organization
relationships in terms of the whole person, whole group, whole organization, and whole social system. Its
purpose is to build better relationships by achieving human objectives, organizational objectives, and social
objectives. The unit also examines different perspectives from which organization can be analyzed. Students
are provided with an understanding of the main theoretical frameworks used to explain how organisational
members are affected by organisational structures, environments, political processes and cultural aspects of
organisations.
3.0 Learning Outcomes:
Upon successful completion of this unit, students will be able to:
1. Apply organizational behavior and its importance in managing organizations.

2. Analyze how attitudes impact behavior and employee satisfaction affect the workplace.
3. Evaluate how personality and values of individuals impact workplace behavior. .
4. Evaluate effective decision process and how perception affects employee decisions. .
5. Evaluate various motivational theories and examine its implications on employee performance.
6. Analyze group dynamics and how it impacts group behavior.
7. Evaluate the power of communication in organizations and how it can be made more effective.
8. Validate what make leaders effective.
9. Generate conflict management strategies in organizations.
10. Analyze the impact of organization culture on organization performance.
4.0 Unit Content and Reading References
Topic 1: What is organizational behaviour?
Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 11
Learning outcome:
2
The student should be able to understand what is organizational behaviour and its major challenges and
opportunities.
PERFORMANCE CRITERIA:
1.1 Demonstrate the importance of interpersonal skills in the workplace
1.2 Describe the managers functions, roles and skills
1.3 Define organizational behaviour
1.4 Identify the challenges and opportunities managers have in applying OB concepts
1.5 Compare the 3 levels of analysis in OB
Reading Resource Materials

1. Lecture Notes
2. Text: Chapter 1: What is organizational behaviour, pp. 2 -32
3. Bolman, L.G. and Deal, T.E. 2008. Reframing Organizations. Lossey-Bass, San Francisco.
4. Cron, W.L. and DeCarlo, T.E. 2009. Sales Management John Wileyand Sons, Birmingham.
5. Greenberg, J. 2010. Behavior in Organizations. Pearson, Melbourne.
6. Brooks, I. 2008. Organizational Behavior: Individuals, Groups and Organization. Pearson, Melbourne.
7. Lussier, R.N. and Poulos, M. 2001. Organizational Behavior. McGraw Hill. Singapore.
8. Nelson, D.L. Quick, J.C. 2006. Organizational Behavior. Thomson Southwestern, Sydney.
9. Vandeveer,R. and Menefee, M. 2009. Human Behavior in Organizations. Pearson, Melbourne.
10. https://catalog.library.cornell.edu
12. Additional reading materials provided in the class share.
SDL hours breakdown:

SDL Activities
Study lecture notes 20 slides x 3 1 hrs Reading book chapter 3 hrs
mins 30 pages x 6 mins
Prep Mid Term & Final Exam 60 hrs/11 4 hrs
(Approx)
Study journal articles Reading newspapers,
business magazines, watching
TV news
Assignment 20hrs/11 2 Group discussions
Project/Seminar/Term Paper 30 hrs/11 1 hrs
(includes presentation
Total Self Directed Learning = 11 Hours
Topic 2: Attitudes and Job Satisfaction

Learning outcome:
The student should be able to assess the impact of attitude on behaviour which in turn affects workplace
performance.
2.1 Contrast the three components of an attitude

2.2 Understand the relationship between attitudes and behaviour
2.3 Compare and contrast the major job attitudes
3
2.4 Define job satisfaction and show how we can measure it
2.5 Summarise the main causes of job satisfaction
2.6 Identify four employee responses to dissatisfaction

1. Lecture Notes
2. Text: Chapter 3: pp. 60-79.

SDL Activities
Study lecture notes 20 slides x 3 1 hr Reading book chapter 2 hrs
Tutorial preparation 0.5 hrs Prep Mid Term & Final Exam 60 hrs/11 5 hrs
Reading newspapers,
TV news
Assignment 20hrs/11 1.5 hrs Group discussions
Topic 3: Personality and Values

Learning outcome:
The student should be able to examine personality and values to understand individual behaviour in the
workplace.
3.1 Define personality, describe how it is measured, and explain the factors that determine an
individuals personality.
3.2 Identify the key traits in the big five personality model
3.3 Demonstrate how the big five traits predict behaviour at work
3.4 Identify other personality traits relevant to OB
3.5 Define values, demonstrate the importance of values, and contrast terminal and instrumental
values
3.6 Identify Hofstedess five value dimensions of national culture.

1. Lecture Notes
2. Text: Chapter4: pp 82-111.
4

SDL Activities
TV news
Assignment 20hrs/11 1.5 Group discussions
Topic 4: Perception and Individual Decision Making

Learning outcome:
The student should be able to explain the interrelationships between perceptions and decision making.
4.1 Define perceptions and explain the factors that influence it.
4.2 Explain attribution theory and list the 3 detriments of attribution.
4.3 Identify the short cuts individuals use in making judgements about others.
4.4 Explain the link between perception and decision making.
4.5 Apply the rational model of decision making and contrast with bounded rationality and institution
4.5 List and explain the common decision biases or errors.
4.7 Explain how individual differences and organizational constraints affect decision making.
4.8 Contrast the 3 ethical decision criteria.

1. Lecture Notes
2. Text: Chapter 6: pp142-173.
5
SDL Activities
TV news
Assignment 20hrs/11 1.5 Group discussions
Topic 5: Motivation
Learning outcome:
The student should be able to discuss motivation principles and practices and relate how these affect
employee performance.
5.1 Appreciate an in depth knowledge of concepts of employee motivation
5.2 Understand and compare the merit and demerits of various theories on motivation
5.3 Explain the concept of employee motivation as applied in the workplace.
5.4 Relate the concept of quality at work life and job satisfaction in the employee motivation process.

1. Lecture Notes
2. Text: Chapter 7 and 8: pp. 174-240.
6
SDL Activities
Study lecture notes 20 slides x 3 1 hr Reading book chapter 6 hrs
Tutorial preparation 1 hrs Prep Mid Term & Final Exam 60 hrs/11 5 hrs
Study journal articles 5 pp x 12 1 hrs Reading newspapers,
mins business magazines, watching
TV news
Assignment 20hrs/11 2 hrs
Searching internet Project/Seminar/Term Paper 50 hrs/11 3 hrs
Topic 6: Foundations of Group Behaviour

Learning outcome:
The student should be able to discuss group dynamics and relate them to effective creation of teams.
6.1 Explain factors that contribute for group formation in organizations.
6.2 identify and explain the differences between formal and informal groups.
6.3 Understand the significance of group norms, values and roles in the motivation process.
6.4 Identify and make positive contributions towards team building and productivity.

1. Lecture Notes
2. Text: Chapter 9: pp 242-327
7
SDL Activities
TV news
Assignment 20hrs/11 2
Searching internet Project/Seminar/Term Paper 50 hrs/11 3 hrs
Topic 7: Communications
Learning outcome:
The student should be able to understand the nature and functions of Communication in organizations.
7.1 Understand the need and importance organizational communication.
7.2 Discuss the essential aspects of the nature and methods of communication in organization
7.3 Analyse the basic ingredients of effective organizational communication.
7.4 Identify and explain the barriers to effective communication.
1. Lecture Notes
2. Text: Chapter11: pp.298-325.

SDL Activities
Study journal articles 5 pp x 12 1 hrs
mins
Assignment 20hrs/11 2 hrs
8
Topic 8: Leadership
Learning outcome:
The student should be able to analyse the different styles of managerial leadership in organizations.
8.1 Compare, contrast and apply different theories of managerial leadership
8.2 Identify and implement the different types of managerial leadership styles in organizations and their assess
their effectiveness.
8.3 Explain how effective managerial leadership intervention can prevent organizational conflicts
8.4 Discuss the approaches and process of managing conflicts in organizations.

1. Lecture Notes
2. Text: Chapter12: pp. 328-365.

SDL Activities
Tutorial preparation 1hrs Prep Mid Term & Final Exam 60 hrs/11 5 hrs
Topic 9: Conflict and Negotiation

Learning Outcomes
The student should be able to discuss the different approaches/techniques in resolving conflicts in the
workplace.
PERFORMANCE CRITERIA
9.1 Examine the causes of conflict in the workplace.
9.2 Identify and explain the different types of conflicts, individuals, groups, organizations.
9
9.3 Identify how conflicts can be resolved in the workplace.
9.4 Explain the different approaches and processes in resolving a conflict.
9.5 Examine the essential skills for building a positive and productive culture.

1. Lecture Notes
2. Text: Chapter14: pp. 396-434.

SDL Activities
Topic 10: The Foundations of Organization Structure
Learning Outcome
The student should be able to appreciate the different forms of organizational structures and their importance
in the workplace.
10.1 Explain what an organizational structure is.
10.2 Explain why organizations are divided into departments
10.3 Explain departmentalization and its significance in the organization.
10.4 Assess the usefulness and problems of a matrix organization structure.
10.5 Identify the pros and cons of various methods of departmentalization

1. Lecture Notes
2. Text: Chapter 15: pp. 436-462.
10

SDL Activities
Topic 11: Organization Culture and Change

Learning outcome:
The student should be able to examine organizational culture and change as contributors to organizational
success and sustainability.
11.1 Define change and elements of a change process.
11.2 Explain leadership theories when designing and implementing change programs.
11.3 Identify and explain factors that lead to organizational change.
11.4 Apply theories of change management in introducing and managing change program in an organization.
11.5 Discuss the role of managerial leadership in a change program.

1. Lecture Notes
2. Text: Chapter 16 &17 pp. 464-532.

SDL Activities
11
mins pages x 6 mins
5.0 Resources
The recommended texts are:
1. Millet, B., Boyle, M., Robbins, S., and Judge, T.A. 2011. Organizational Behavior (6th edn). Pearson, Frenchs
Forest.
2. Bauer, T and Erdogan, B. 2009. Organizational Behavior. McGraw Hill. Sydney.
3. Students must also read the listed readings after every topic and additional reading materials provided in
the class share.
Supplementary Readings
6. Capon, C. 2009. Understanding the Business Environment. Pearson, Melbourne.
7. Cron, W.L. and DeCarlo, T.E. 2009. Sales Management John Wileyand Sons, Birmingham.
12. Rollinson, D. 2008.Organisational Behaviour and Analysis: An Integrated Approach. Pearson, Melbourne.
13. Journal of Occupational Behavior Cornell University Library Holdings
14. Students must also read the listed readings after every topic.
15. Students must read the additional reading materials provided in the class share.
17. Organization: the Interdisciplinary Journal of Organization, Theory and Society, Cornell University
18. Library Holdings, https://catalog.library.cornell.edu/
6.0 Assessment
6.1 Grades
(a) The overall mark for the unit depends on the assessments marks acquired.
In Class Assessment
Project 20%
Seminar Presentation 15%
Case Study 10%
Attendance & Participation 5%
Mid Trimester Test 10%
60%
Final Exam 40%
(b) In order to pass the unit, that is, to obtain a grade of C or better, it is necessary to score at least 50% (ie
50/100) in the final coursework marks. It is highly recommended that students attend all the lectures.
12
The use of group presentation is to develop skills in public speaking and presentation of results from the
GROUP PROJECT. As in all business, result must be communicated in an effective manner as a means of
persuasion to gain approval.
Criteria for assessment of the presentation will be based upon the following:
group participation
Appropriate group dress code;
Use of teaching aids;
delivery of content
planning of presentation;
Ability to generate audience response.
Eye contact
6.2 Letter Grade Scale

The following grading scales would be used:
6.1 Grade Marks GPA

A+ 90-100 4.33-5.00 High Distinction
A 85-89 4.00-4.27 Distinction
A- 80-84 3.73-3.93 Distinction
B+ 75-79 3.33-3.60 High Credit
B 70-74 3.00-3.27 Credit
B- 65-69 2.67-2.93 Credit
C+ 60-64 2.33-2.60 Pass
C 55-59 2.00-2.27 Pass
C- 50-54 1.67-1.93 Pass
D+ 45-49 1.33-1.60 Fail
D 40-44 1.00-1.27 Fail
D- 35-39 0.67-0.93 Fail
E Below 35 0-0.60 Fail
DNQ Did Not Qualify; student received over 50% of total 0 Fail
marks but did not meet other specified conditions
for a pass
W Withdrawn from Unit 0
CT Credit Transfer 0 Cross credit (CT)
NV Null & Void for Dishonest practice 0
I Result withheld/Incomplete assessment 0
X Continuing course 0
DNC Did Not Complete 0
CP Compassionate Pass 0
Aeg Aegrotat Pass 0
PT Pass Terminating 0
P Pass 0
NP Not Passed 0
7.0 Programme Regulations and Dissatisfaction with Assessment
13
The academic conducts of the students are governed by the University Academic and Students Regulation
(UASR). All students must obtain a copy of the UASR from the FNU academic office and familiarize themselves
with all academic matters.
Should a student be dissatisfied with either the internal assessments, they can take the following steps to get
redress of their grievance.
Internal Assessment: The student can refer the work back to the unit coordinator for checking and
reassessment. Following this reassessment, if the student is still dissatisfied, the student may refer the work to
the HOD. The HOD will then appoint another lecturer to examine the work and result will then stand.
Final Exam: The student can apply for re-check of the grade as per the procedures laid down in the UASR.
8.0 Plagiarism and Dishonest Practice Regulation
Plagiarism and dishonest practices are serious offences for which offenders shall be penalized. Students must
read the relevant section of UASR to understand the various types of cases defined as dishonest practices in
academic work and to also know the penalties associated with these kinds of practices.
9. Final Examination Scripts
9.1. A student may obtain a copy of his/her assessed final exam script(s), and all other written materials
submitted for assessment in a unit, upon application on the prescribed form and upon the payment of
the prescribed administration fee(s).
9.2. A student may view online marking guide for in the final exam paper.
9.3. No access to exam scripts shall be permitted after 12 months of the release of results for any unit.
10. Reconsideration of Assessment and Unit Grades, and Appeals
10.1. A student may apply for reconsideration of the final (end-point) assessment.
10.2. Applications for reconsideration shall be made only after a student has viewed his/her exam script
and the marking guide under the provisions of s14 above, and remains unsatisfied with the results
obtained. The application for reconsideration shall specify the question(s) which he/she is seeking a
reconsideration of, and the basis for this.
10.3. Applications for reconsideration shall be made within five days of the result being released if the
student wishes to pursue a course to which the course(s) under reconsideration is a prerequisite, or
21 days of the date of release of the results otherwise. Applications need to be made by lodging a
duly completed Reconsideration of Assessment form, together with the necessary fees for the
reconsideration, to the Academic Office, which shall submit the application to the respective Dean.
10.4. The Dean or the Head of the Academic Section authorized by the Dean to deal with applications for
reconsideration of grades shall cause the reconsideration to be done expeditiously and
independently.
10.5. Reconsideration of unit grades shall comprise
10.5.1.a careful check that the referred to examination question and part-question was read by the
examiner and given an appropriate mark;
10.5.2.a careful remarking of the question(s) being asked for reconsideration;
10.5.3.a careful check that the total examination mark has been accurately transposed within the
proportions (% coursework vs. % final examination) previously established by the examiner;
10.5.4.a careful computation of all the marks awarded for the coursework; and
10.5.5.a careful check that the coursework mark has been accurately transposed within the
proportions previously established by the examiner.
14
10.6. The application shall be considered and a decision communicated to the Academic Office within five
working days of the receipt of the application for reconsideration from the Academic Office if the
course under reconsideration is a prerequisite to a course that the student is required to undertake
in the term immediately following to complete his/her Programme, or within ten working days
otherwise.
10.7. The outcome of the reconsideration shall be communicated to the student by the Academic Office
within two days of the receipt of the report from the Dean.
10.8. If the student is dissatisfied with the outcome of the application, the student may apply to the
College Academic Appeals Committee for reconsideration of the grade/result. Appeals shall be
made within five working days of the date of the notification of the outcome of the application for
reconsideration. Applications shall be made by lodging a duly completed form prescribed for this
purpose to the Academic Office, which then shall be sent by the Academic Office to the College
Appeals Committee within one working day of its receipt. The Appeals Committee shall cause a
careful reconsideration of the documents as listed in s15.5 above, as well as cause to be carried out
a careful examination of all or a sample of other scripts (with such sample determined by a
specified process by the Academic Office) for the unit to ensure consistency of marking and
assessment.
10.9. The College Academic Appeals Committee shall advise the Academic Office of the outcome of the
appeal within five working days from the date of the receipt of the application from the Academic
Office if the course is a prerequisite to a course that the student would need to do in the term
immediately following to complete a programme or within 15 working days otherwise. The
Academic Office shall advise the student within 24 hours by email or phone.
10.10. A grade may be unchanged, raised or lowered following reconsideration under this section.
10.11. A student who is dissatisfied with the award of the College Academic Appeals Committee may
appeal further to the Students Appeals Committee for reconsideration of the decision of the
College Academic Appeals Committee. This appeal must be lodged within two working days from
the date of the notification if the course under reconsideration is a prerequisite to a course that the
student is required to undertake in the term immediately following to complete his/her Programme
or within ten working days otherwise.
10.12. Appeals against the decision of the College Academic Appeals Committee shall be made by lodging
the prescribed application form [Appeal: Reconsideration of Assessment] to the Academic Office.
10.13. The Students Appeals Committee shall advice the Academic Office of the outcome of the appeal
within five working days of the date of the lodgement of the appeal if the appeal concerns a
prerequisite to another unit that the student needs to do in the term immediately following to
complete the programme, or 20 working days otherwise.
10.14. A student may be given provisional admission into a unit if the unit whose grade is under
reconsideration or is under appeal is a prerequisite. The admission would be confirmed if the
students application succeeds. If the application fails, the student shall be deregistered from the
unit, with no loss of fee paid for the unit.
10.15. Any and all fee paid for reconsideration of a unit grade , including the fees to get a copy of the script
and to view the marking guide, shall be refunded to the candidate, if, as a result of the
reconsideration or appeals, the grade for the unit is raised.
10.16. The decision of the Students Appeals Committee shall be final.
15

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COLLEGE OF BUSINESS, HOSPITALITY AND TOURISM STUDIES

SCHOOL OF MANAGEMENT & INFORMATION SYSTEM

DEPARTMENT OF MANAGEMENT, IR & OHS

MGT701 16 Credit Points Organizational Behaviour Trimester 1 2012

UNIT COORDINATOR: TBA

LECTURES: TBA (on FNU Homepage)

CONSULTATION TIME: Walk-in: TBA (in class in week1)

PREREQUISITE: Any Level 6 MGT unit OR equivalent

TOTAL LEARNING HOURS:

2.0 Unit Description

3.0 Learning Outcomes:

Upon successful completion of this unit, students will be able to:

1. Apply organizational behavior and its importance in managing organizations.

3. Evaluate how personality and values of individuals impact workplace behavior. .

6. Analyze group dynamics and how it impacts group behavior.

8. Validate what make leaders effective.

9. Generate conflict management strategies in organizations.

10. Analyze the impact of organization culture on organization performance.

4.0 Unit Content and Reading References

Topic 1: What is organizational behaviour?

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 11

Reading Resource Materials

SDL hours breakdown:

Topic 2: Attitudes and Job Satisfaction

2.1 Contrast the three components of an attitude

Reading Resource Materials

SDL hours breakdown:

Topic 3: Personality and Values

Reading Resource Materials

SDL hours breakdown:

Topic 4: Perception and Individual Decision Making

Reading Resource Materials

Reading Resource Materials

Topic 6: Foundations of Group Behaviour

Reading Resource Materials

SDL hours breakdown:

Reading Resource Materials

SDL hours breakdown:

Topic 9: Conflict and Negotiation

Reading Resource Materials

SDL hours breakdown:

Topic 10: The Foundations of Organization Structure

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15

Reading Resource Materials

SDL hours breakdown:

Topic 11: Organization Culture and Change

Reading Resource Materials

SDL hours breakdown:

6.2 Letter Grade Scale

6.1 Grade Marks GPA

7.0 Programme Regulations and Dissatisfaction with Assessment

8.0 Plagiarism and Dishonest Practice Regulation

9. Final Examination Scripts

10. Reconsideration of Assessment and Unit Grades, and Appeals

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