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Que1. For what purpose you are using the Exide battery?

a) 2-wheeler b) 3-wheeler c) 4-wheeler


d) Other purpose

Que2. In total, how long have you been a customer of Exide industries ltd.?

a) Less than one year b) One to under three years c) Three to under five years

d) Five to fewer than ten years e) ten years or more

Que3. How would you rate your level of satisfaction with Company in regards to price& value?

a) Excellent b) Very Good c) Good

d) Fair e) Poor

Que4. How would you rate the product of company?

a) Fair b) Good c) Excellent

d) Superb

Que5. Exide`s product have to improve on quality?

a) Strongly agree b) Agree c) Neither agree nor disagree

d) Disagree e) strongly disagree

Que6. How would you rate the services of Exide Industries Ltd.

a) Excellent b) Very Good c) Good

d) Fair e) Poor

Que7. How would you rate your level of overall satisfaction with Company

a) Excellent c) Good e) Poor


b) Very Good d) Fair

Que8. How did you hear about company`s product?

a) Advertisement b) Sales representative c) Colleague/friend d) Other

Que9. Company values people and relationships ahead of short-term goals.

a) Strongly agree b) Agree c) Neither agree nor disagree

d) Disagree e) strongly disagree

Que10. How likely are you to recommend Exide Industries Ltd. to a friend or relative? Would
you say the chances are ?

a) Excellent b) Very Good c) Good


d) Fair e) Poor

Que11. Would you like to purchase the product of company in future?

a) Definitely b) Probably c) Be unsure


c) Probably not e) Definitely not

Que12. You believe Company deserves your loyalty.

a) Strongly agree b) Agree c) Neither agree nor disagree

d) Disagree e) strongly disagree

Que13. Do you think company is following customize solution?

a) Strongly agree b) Agree c) Neither agree nor disagree

d) Disagree e) strongly disagree

Que14. Please list the top three reasons you initially became a customer of Company in
order of importance ?(Open ended question)

Que15. Is there anything specifically that Company could have done differently to keep you?
(Open-ended comments)

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