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Que2. In total, how long have you been a customer of Exide industries ltd.?
a) Less than one year b) One to under three years c) Three to under five years
Que3. How would you rate your level of satisfaction with Company in regards to price& value?
d) Fair e) Poor
d) Superb
Que6. How would you rate the services of Exide Industries Ltd.
d) Fair e) Poor
Que7. How would you rate your level of overall satisfaction with Company
Que10. How likely are you to recommend Exide Industries Ltd. to a friend or relative? Would
you say the chances are ?
Que14. Please list the top three reasons you initially became a customer of Company in
order of importance ?(Open ended question)
Que15. Is there anything specifically that Company could have done differently to keep you?
(Open-ended comments)