iFixit Team Charter Prompt*

To: Dr. Bruce

From: iFixit Team: Espresso Fix
Date: 19 September 2017
Subject: iFixit Team Charter Prompt

Team Members:
Samantha Lai - Project Manager
Elizabeth Nguyen - Editing Manager
Alexis Gamez - Photography and Design Manager
Jan Chen - Research Manager

Mission Statement:
The purpose of Team Espresso Fix is not only to fix the Ninja Cold Brew Coffee Machine, but to also give others
the opportunity to learn how to fix one for themselves. We will make a simple and easy to follow instruction manual
for the iFixit Companys worldwide audience.

Overall Performance Expectations for the Project and Team:

Expected upon all our team for the iFixit Project is: full communication, interaction, and hands-on effort. Everyone
is expected to do their part and give help as needed. Although we are all managers of this project, it does not limit us
to give assistance to our fellow teammates in all aspects of work.

Resolving Conflict:
A variety of individuals worldwide from different levels of organizations have organized an online site as a resource
for resolving conflict and avoiding tension called Mind Tools. They help over 27 million people yearly, and have
become one of the worlds most popular career and management solutions. In their article, Conflict Resolution,
Mind Tools recommends using the Interest-Based Relational approach with steps such as treating others with
respect, seperate people from problem, understand opposing point of views, listen before talking, and lastly explore
all options. Incorporating such tips into our own group resolution plan can help with any potential future conflicts
resolutions.

Communication and Team Meetings:

Meetings are twice every week in the classroom and outside of class as needed. They are set to be in person and/or
through text through the GroupMe App. Locations will be set the week of, by default in the library on campus, at the
best available time for everyone. Each teammate is given a full 24 hour time frame to respond group conversations
without warning or strike. Absences will be recorded. They will receive a warning or strike when absent without
notice in scheduled meetings outside of class, group conversations, and/or class.

Further Action Plan Policy:

If a group member does not follow the guideline above, then the following will take place:
1. Declare a first warning (reviewed by Professor).
2. Declare a second warning. Discuss about how to deal with the situation with team and Professor.
3. Bring Professor a firing request.

Timeline to Obey by:

Assignment - (Due dates) - Team member accountable for submitting
Team member accountable for submitting Group Charter 9/19
Project Manager Submit Proposal Letter to iFixit 9/27
 Photo days will be either on Wednesdays or Thursdays of the week starting October 19
Email troubleshootings page to iFixit 10/6; submit to Professor Bruce 10/9
Email device page to iFixit 10/9; submit to Titanium 10/19
Email completed Guide Page to iFixit 10/24; submit to Titanium 11/1; email to iFixit 10/25

Timesheet:
Topics and Due Dates: What Was Worked On: Time Allotted: Name of Member(s):

Group Charter Prompt; Scenario, Format, Content, 09/13/17 Wednesday Alexis

Due 19 September Monday by 11:55pm on and Research Requirement - last 20 min in class Elizabeth
Titanium Jan
Sam

Proposal; Abstract, Introduction, Project 9/13/17 Wednesday - Alexis

Due 27 September Wednesday by 11:55pm send Description, Timeline last 10 mins in class Elizabeth
proposal to iFixit, then upload response to Jan
Titanium Sam

Troubleshooting Page; Identify Common Issues, 9/25/17 Monday Sam

Due 9 October Monday by 11:55pm send to iFixit, Solutions
then upload response to Titanium

Progress Report Purpose, Summary, Problems 10/2/17 Monday, Alexis

Encountered, Completed 10/13/17 Friday, Jan
iFixit Tasks, Current Work, 10/22/17 Sunday, Elizabeth
Remaining Work Sam

Device Page Troubleshooting, Background 10/9/13 Monday Alexis

and Information, Additional
Information

Guide; Guide Image, Guide Text, 10/16/17 Monday - 5 Alexis

Due 25 October Wednesday by 11:55pm send to Guide Mechanics hours in group Elizabeth
iFixit, then upload response to Titanium meetings Jan
Sam

Evaluation Memo Completed Steps and Unusual 10/25/17 Wednesday, Sam

Elements, Group Evaluation, last 25 mins in class
Contribution, Future
Preparation, Perspective On
Projects Effectiveness

iFixit Project Folder Final; Timesheet, 11//08/17 Alexis

due 9 November Thursday by 11:55pm on Editing/Proofreading Whole class time Elizabeth
Titanium Everything, Flow Chart, Final 1 hour and 15 mins Jan
Project Folder Sam

Research Requirement:
When working together as a team, everyone has to collaboratively and effectively portray their roles by
establishing priorities to show good organization. Team members should contribute ideas and/or opinions
to the project manager, who compiles them anonymously and distributes them with the next meeting
agenda, (Wolfe 55). It means the project manager has to record and share everyones ideas with the team.
 When the collaboration is stressful, the conflict would happen. Team members would be frustrated and
angry with each other because of one's personality or transactions about the project, (Markel 40). It means
that everyone has to work together to succeed.

Works Cited:

Manktelow, J., Eyre, E., Jackson, K., Cook, L., Edwards, S., Bishop, L., Moss, I.,Conflict Resolution: Using
www.mindtools.com/pages/article/newLDR_81.htm

Wolfe, J. (2010). Team Writing: A Guide to Working in Groups. Boston: Bedford/St. Martin's Markel, M. (2016).
Practical Strategies: For Technical Communication. Boston: Bedford/St. Martin's