To: Dr.

Bruce
From: Team Tryptophan (Team 2)
Date: 19 September 2017
Subject: iFixit Team Charter

Mission

Team Tryptophan aims to disassemble Logitech Harmony Smart Keyboard by providing concise instructions
with comprehensive visual images of how to break down the device step by step. Communicating through
email and text message, the members of the team will collaborate through effective communication. iFixit is a
website where technicians that aspire to contribute to repairing different technologies through manual
explanation, for the sake of decreasing effects of climate change (iFixit, 2017).
Project manager Hayley Nichols will be responsible for:
Updating timesheets
Making sure team members complete their part of an assignment
Provide both digital and physical copies of assignments to class when due
Upload completed assignments to iFixit and Titanium
Editing manager Edwin Aguilar will:
Follow guidelines and revise
Transform any text presentable in an informative style
Design instructions for a beginner audience
Oversee and make any necessary adjustments before each deadline
Research manager Paula Orozco will:
Deliver accurate and precise data
Establish and direct any findings deemed relevant
Resolve problems
Delegate on necessary research topics to remedy any potential problems that may arise
Given that theres no photographer, either member of the team may:
Initiate the role; Capture professional images to match each stage of the manual

Performance Expectations

All group members will contribute to written material for each assignment where their input will be
encouraged, heard, and respected as well as be subject to respect the following:
Make decisions in a supportive and professional manner
Avoid any sorts of plagiarism; if this occurs, the one responsible will be subject to firing
Carry tasks by those in their assigned role
Perform assignments diligently
Contribute to scheduled in-person group meetings
Prioritize communication throughout the duration of the project via email and text and be able to
respond within 24 hours
Conflict Resolutions

Team Tryptophan will adhere to the following guidelines from Markels Practical Strategies For Technical
Communication to prevent conflict and ensure efficient collaboration (Markel, 2016, p. 39):
1. Establish the goal and delegate tasks for each member:
a. Collective agreement on the greater task, deadline, and length of works
b. Collective agreement on audience, purpose, and scope
c. Collective agreement on assigned duties
2. Establish working procedures by answering the following:
a. When and where to meet?
b. What procedures to follow during the meetings?
3. Establish a schedule
a. Set minor deadlines before major deadlines

Furthermore, team members will address any conflicts to the project manager or to the group during an in-
person meeting. When a dispute arises, team members must reach an outcome through the four steps of
negotiation (Wolff & Nagy, 2017, Section 6):
1. Understand the conflict
2. Communicate and listen to each team members ideas on the subject matter
3. Find and state areas of agreement
4. Explore solutions together

Group Meetings and Collaboration

Lack of responses within a 24 hour period and meeting absences will be recorded by the Project Manager, and
regarded as a warning strike. Any team member that fails to meet a deadline pertaining to their role will be
subject to address from the Project Manager, or another member of the team. Likewise, lack of contribution or
participation on a written assignment through google doc, which includes iFixit, will be recorded as a strike,
based on the action policy plan. A team member may be allowed one excused absence of a scheduled in-
person meeting, so long as they notify Project Manager 24 hours in advance.

Action Policy Plan

The following steps will take place if a member has failed to comply with the groups expectations after a
three-strike warning policy:
1. Notice of recorded three-strikes will be discussed with Dr. Bruce
2. Notice of recorded additional strike will be discussed with Dr. Bruce
3. Team member will be removed from iFixit Group 2

Note: Due to the seriousness of the event, plagiarism will be deemed as a three-strike act, and Dr. Bruce
must be notified
Timeline to Abide

9.18 (In Class) - Charter, peer review 9.19 (Ti) - Charter signed, scanned, & uploaded
9.28 (iFixit) - Proposal Letter 10.5 (Ti) - Letter with iFixit response
10.9 (iFixit) - Troubleshooting page 10.16 (Ti) - Troubleshoot page with iFixit response
10.11 (iFixit) - Device page 10.18 (Ti) - Device page with iFixit response
10.25 (iFixit) - One completed Guide page 11.1 (Ti) - One Guide page with iFixit response
11.9 (iFixit) - All completed Guide pages 11.16 (Ti) - All Guide pages with iFixit response
11.9 (Ti) - iFixit Final Folder

Timesheet

Assignment // Due Work Progress Work Time Member

Date

Charter -Outline, editions 9.11 // 15 min -All members

// 9.19 -Research, works cited; 9.13 // 15 min -RM; PM; EM
Timesheet, timeline;
Conflict resolutions
-Timesheet, timeline, 9.16 // 1 hr -PM
perform expects, grp
meetings & collab, action
policy
-Reviewed document & 9.16 // 1 hr -EM
made any necessary edits
-Mission, logo design
-Conflict resolutions, APA 9.17 // 30 min -EM
works cited 9.18 // 1 hr -RM
-Made some changes to
the team members, 9.18 // 2 hrs -EM
mission, & revised
-Reviewed doc, minor edit
details & inquiries 9.19 // 15 min -PM
-Revised document, major
edits 9.19 // 1 hr -EM

Proposal
// 9.28

Troubleshooting page
// 10.9

Device page
// 10.11

One Completed Guide

page
// 10.25

All Completed Guide

pages
// 11.9

iFixit Final Folder

// 11.9

Hayley Nichols 9/19/2017

Hayley Nichols, Project Manager Date

Edwin Aguilar 9/19/2017

Edwin Aguilar, Editing Manager Date

Paula Orozco 9/19/2017

Paula Orozco, Research Manager Date

 Works Cited

About iFixit. (n.d.). Retrieved September 17, 2017, from https://www.ifixit.com/Info

Markel, Mike. Practical Strategies for Technical Communication. Boston:Bedford/St.Martins.

2016. Print.

Wolff, R., & Nagy, J. (n.d.). Community Tool Box. Chapter 20: Section 6. Training for Conflict Resolution.
Retrieved September 18, 2017, from http://ctb.ku.edu/en/table-of-contents/ implement/provide-
information-enhance-skills/conflict-resolution/main