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  • Employee Satisfaction Questionnaire

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    Aparna
    759 vizualizări3 pagini
    This document contains an employee satisfaction questionnaire with four sections: [1] employee job satisfaction ratings on a scale, [2] employee satisfaction in their job passion and self-evaluation ratings on a scale, [3] self-satisfaction on the job with ratings on a scale, and [4] questions regarding employee retention including time with the company, satisfaction, flexibility, and recommendation. The questionnaire aims to measure different aspects of employee satisfaction.

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    This is a questionnaire on ES.

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    This document contains an employee satisfaction questionnaire with four sections: [1] employee job satisfaction ratings on a scale, [2] employee satisfaction in their job passion and self-evaluation ratings on a scale, [3] self-satisfaction on the job with ratings on a scale, and [4] questions regarding employee retention including time with the company, satisfaction, flexibility, and recommendation. The questionnaire aims to measure different aspects of employee satisfaction.

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    © All Rights Reserved
    Descărcați ca DOCX, PDF, TXT sau citiți online pe Scribd
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    759 vizualizări3 pagini

    Employee Satisfaction Questionnaire

    Încărcat de

    Aparna
    This document contains an employee satisfaction questionnaire with four sections: [1] employee job satisfaction ratings on a scale, [2] employee satisfaction in their job passion and self-evaluation ratings on a scale, [3] self-satisfaction on the job with ratings on a scale, and [4] questions regarding employee retention including time with the company, satisfaction, flexibility, and recommendation. The questionnaire aims to measure different aspects of employee satisfaction.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca DOCX, PDF, TXT sau citiți online pe Scribd
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    din 3

    CONSUMER BEHAVIOR

    EMPLOYEE SATISFACTION QUESTIONNAIRE

    1. Employee Job Satisfaction

    Statement Strongly Disagree Neutral Agree Strongly


    Disagree Agree
    I feel encouraged to come up with new and
    better ways of doing things.
    I have the tools and resources to do my job
    well.
    The Company does an excellent job of keeping
    employees informed about matters affecting
    us.
    When a customer is dissatisfied, I can usually
    correct the problem to their satisfaction.
    I understand why it is so important for
    (Company name) to value diversity (to
    recognize and respect the value of differences
    in race, gender, age, etc.)
    How satisfied are you with your involvement in
    decisions that affect your work?

    2. Employee Satisfaction Job Passion & Self Evaluation

    Statement Strongly Disagree Neutral Agree Strongly


    Disagree Agree
    I experience personal growth such as updating
    skills and learning different jobs
    Management looks to me for suggestions and
    leadership
    I am rewarded for the quality of my efforts
    The company has a positive image to my friends
    and family.
    I solve customers problems
    Overall, I am satisfied with my job.
    3. Self-Satisfaction on the job (Grade yourself on the scale of 1 to 5)

    Statement 1 2 3 4 5
    Productive time spent working on the tasks
    assigned to me.
    Overall productivity in getting the job done
    I respond quickly and courteously to fulfill
    customers needs
    Meeting target quotas and goals
    Going beyond what is expected of me to make
    customers happy
    The overall quality of service that I provide

    4. Employee Retention
    Which of the following best describes the department you work in?

    o Customer Service
    o Human Resources
    o Information Technology
    o Finance
    o Sales
    o If other; please specify: ____________

    Which of the following best describes the position you work for?

    o Clerical
    o Technician
    o Managerial
    o Accounting
    o Project Management
    o If other; please specify: ____________

    How long have you worked in your organization?

    o Less than 6 months


    o 6 months 1 year
    o 1 3 years
    o 3 5 years
    o More than 5 years
    Overall, how satisfied are you with your position at (company)?

    o Strongly Dissatisfied
    o Dis-satisfied
    o Neutral
    o Satisfied
    o Strongly Satisfied

    In thinking about the variety of tasks your position requires, would you say that there are:

    o Too many
    o Enough
    o Not enough

    How flexible is the company with respect to your family responsibilities?

    o Extremely inflexible
    o Inflexible
    o Neutral
    o Flexible
    o Extremely flexible

    Would you advise a friend to apply for a job at this company?

    o Definitely
    o Probably
    o Not sure
    o Probably not
    o Definitely not

    Please indicate your level of agreement for the following statements:

    Statement Strongly Disagree Neutral Agree Strongly


    Disagree Agree
    The company clearly communicates its goals
    and strategies to me
    I receive adequate opportunity to interact with
    other employees on a formal level.
    I have a clear path for career advancement.
    My job requirements are clear.

    *******************************

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