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personalized customer service in an environment that is inviting, caring and hospitable (Legacy
Retirement website; Our philosophy). At Legacy, they truly are committed to their philosophy.
The organization is filled with loving and inviting people who genuinely want what is best for
their residents. The provide optimum care and spend one-on-one time with all they encounter,
whether it be in the hallways or activity areas they have all over the building, the workers there
stop to visit with them to create a personal touch, which is a heart-to-heart connection with
The project I participated in was spending time with the residents at Legacy, more
specifically, the Alzheimers unit. They have a well planned out schedule filled with activities
for everyone to participate in, its all optional so the residents dont have to join unless they want
to. These activities include BINGO, manicures, Creative Conversations, puzzles, Scramble,
balloon volleyball, and other special activities such as musical performances. These activities are
great for the elderly there. It is a way to get out of their room and interact with others around
them. Many residents are antisocial and have a hard time making new friends. After experiencing
a major change in their lives, its hard and takes time for them to adapt; these activities help them
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to break the ice and feel more comfortable around others. The people I worked with now have a
very special place in my heart. They kind, thoughtful, and sincere. Yet, they are lonely, so when
they have visitors they get very excited. They feel left behind and as if no one cares about them.
The employees at Legacy work very hard to make sure the residents dont feel lonely. They
incorporate into their ethic a personal touch which as mentioned above, is a concept where the
employees take time to be with the residents. They listen to their stories and talk to them as if
they have been friends their whole life. The hope for this concept is that the residents will feel
Cultural Group
At Legacy, most residents are Caucasian and very religious. The main faith practiced
there is LDS, however, even though there are some who are not religious they are still very
respectful towards those who are. It is a very open community where the residents can do
whatever they would like. Even though there are a few residents from different states, most of
the elderly come from Utah, more specifically, South Jordan, Riverton, Salt Lake City, and
occasionally, Sandy/Midvale area. This information indicates that many of them came from a
rich community, but due to their physical and mental limitations, they have become very humble.
The money that they possibly might have had is not much of an interest to them anymore. The
residents at Legacy may not remember much due to their mental limitation, however, they know
they are not well, so they try to enjoy their life the best that they can despite the circumstances.
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Challenges
One of the challenges that was brought up many times while working at Legacy was
trying not to get frustrated and lose my patience, although, it almost never happened. The
challenging part is when there are residents who are rude and disrespectful of those around them.
They are not usually disrespectful to the workers but more so to the other residents. And it
requires a lot of patience trying to help them see why they need to be kind, despite what they are
going through personally. Another challenge was helping the residents not be frustrated with
themselves. The people there are very sweet, however, they forget many things because of their
Alzheimers. Moreover, while talking to them, they will suddenly forget what theyre saying and
become frustrated with themselves. It is an unfortunate thing to witness, but it gives everyone
around them an opportunity to exercise patience and help them try to remember. It gives the
volunteers a better understanding and really changes ones perspective on life. Through these
experiences, Ive learned to really cherish the events I experience in life because its possible one
day I may not remember them. Volunteering at Legacy has also made me want to be kind to
everyone around me because when were older we want to remember the happy times not the
times when people were mean to us or vice versa. The final challenge I experienced was trying to
get out of my comfort zone. Starting conversations or confronting people is not my strong suit so
having to talk to people was a bit of a challenge for me but this opportunity helped me overcome
that.
Theory
The theory that can be applied to this service project is the theory of Proxemics. This
theory can be broken up into four sections, Intimate Distance, Personal Distance, Social
Distance, and Public Distance, which can all be applied to the residents at Legacy.
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Intimate Distance: The closest bubble of space surrounding a person. Entry into this
Personal Distance: The other person is at arms-length. Only ritualized touch is typical.
Social Distance: The space in which people feel comfortable conducting routine socal
Public Distance: The area of space beyond which people will perceive interactions as
impersonal and relatively anonymous. Its the distance of the lecture hall, mass meetings,
Many of the residents at Legacy are at different stages. For example, residents who are new to
Legacy belong to the Intimate Distance. They are reserved and do not let many people into their
bubble, which is only acceptable for closest friends and intimate partners. Even residents who
have lived at Legacy longer still remain in this zone, depending on who they surround
themselves with. The longer a resident is there the more their use of space is expanded. They
start to go to social gatherings that Legacy offers to those who are interested, therefore
expanding into their Social Distance. Being at these activities also provides them a way to
expand their Personal Distance by creating new friendships and interacting more with others who
Analysis
Of the many people I met at Legacy there are a few whom follow this theory. A woman
named Shirley was very hard to communicate with when I first volunteered at Legacy. Her
Social and Personal Distances were very reserved. She refused to have a conversation or even get
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to know anyone, even after being there for many years. She was definitely a challenge, especially
because I wanted to help her and get to know her. After constantly talking to her about my life
and sharing information with her, she finally started to open up. She is still very reserved, and
that is okay. That is simply who she is. However, she began talk more and share her likes and
dislikes, therefore expanding her Social Distance and allowing me to get to know her. There are
many at Legacy who are similar to Shirley, but there are also many who are the opposite. For
example, Ernie is very open. His use of space is very large and is always welcoming. He is
someone who loves people and loves to get to know as many people as he possibly can. He does
not let his zones confine him and is willing to share whatever question you have, all you have to
do is ask. Even his Intimate Distance, or his bubble, is large and he shares things, even if you
In conclusion, the people of Legacy each have these zones, however, some of their
distances within each zone are more expanded than others. Using Shirley as an example, she is
closed off and her Social Distance is very small; unlike Ernie, who has no limitations and who
Reflection
I was very excited for this service project. I had always wanted to do service for those in
my community, but I never found the motivation to necessarily do it. This class provided a way
for me to leave my comfort zone and really connect with people. I had to reach out and talk to
them in order to know more about them. It was quite challenging at first but now it almost seems
natural. All in all, I was very excited for this opportunity. My only apprehension was I was afraid
I wouldnt be able to connect with anyone there. I was nervous that none of them would want to
talk to me and instead would want to mind their own business. However, after volunteering there
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I realized just how lonely they are. Some genuinely dont want to converse, which is fine, but
there were many who loved to talk and share their stories. They were lonely and had no one to
spend time with. I had another resident named Shirley as well (there are 3 different Shirleys at
Legacy) whom had confided in me. She shared how she didnt feel loved anymore by her family
since they were all leaving for the holidays and would not be stopping by for Christmas. She
continued to say how they never visit anymore and she feels like a burden. This experience gave
me an opportunity to reach out to her and share with her how much she meant to me. I have only
known her for a short time, but she has become such a special person to me, especially after this
experience.
This experience helped all my apprehensions change. I was no longer nervous and as
long as I continue to love them and be there for them then thats all that matters. It doesnt matter
if they like me or not, I had decided in that moment that I would be there for Shirley and anyone
Volunteering at Legacy helped me understand and appreciate the generations before me, whether
love and gratitude to our parents and elderly, especially because they do get lonely and they need
us as much as we need them. It made me realize that the elderly tend to be forgotten about,
especially once they go to a retirement home, which made me want to spend more time with
The Proxemics Theory helped to not push people out side of their comfort zone just for
my own gain. I wanted to learn more about these people but some of them didnt want to share
and because of this theory I was more aware of what their zones and distances were and to not
I feel like by volunteering here I was able to help some of the residents feel more
appreciated, but it also helped me be more open-minded and kinder to those around me. It gave
My definition for civic engagement before the semester was just to help the community
out in some way. I didnt think much of it. But after helping at Legacy I feel more of a need to
not only help people but to really be there for them if they need anything. I have more of a desire
From this experience I have more of a desire to sincerely help people. I also want to be
kinder and more considerate towards those around me. I feel like from this experience Im more
understanding and have more patience. I have loved doing this service project. I love the people I
worked with and I will continue to work with them because this experience truly has changed my
life for the better. I have more compassion towards the people around me and in this world, I
References
http://www.legacyretire.com/our-philosophy/