Global Operation of Le Meridien

Le Mridien is an upscale, design-focused international hotel brand with a European perspective, formerly
headquartered in France and in the United Kingdom. It is owned by Marriott International, and has a
portfolio of 100 hotels.
The Le Mridien brand was established in 1972 by Air France "to provide on a home away from home for
its customers.The first Le Mridien property was a 1,000-room hotel in Paris Le Mridien Etoile. Within
two years of operation, the group had 10 hotels in Europe and Africa. Within the first six years, the number
of hotels had risen to 21 hotels in Europe, Africa, the French West Indies, Canada, South America, the
Middle East and Mauritius. By 1991, the total number of Le Mridien properties had risen to 58.

History of Global Expansion:

1972: Air France creates Le Mridien as a home away from home for its travellers. The iconic name is a
reference to the geographic coordinate lines that span the globe and affirms the brand's international focus.
The first hotel is Le Mridien Etoile, located in Paris with over 1,000 rooms.
1979: Le Mridien expands to 21 hotels in destinations across Europe, Africa, the French West Indies,
Canada, South America, the Middle East and Mauritius.
1991: Total number of Le Mridien properties rises to 58 hotels and resorts.
2005: Le Mridien joins Starwood Hotels & Resorts Worldwide, Inc. as one of its premier lifestyle brands.
2012: Le Mridien celebrates 40 years of excellence in travel.
2013: With a mission to engage guests in the most unexpected experiences their destination has to offer, Le
Mridien repositions itself, and refreshes its brand identity. This same year, Starwood invests one billion
dollars in the brand, opening 11 new hotels and nearly tripling its global footprint.
2015: Le Mridien continues to grow and bring its guests inspired experiences in over 100 hotels and
resorts in 35 countries around the world.

They have 44 hotel chains all across the world, the number of hotels in different countries are mentioned
below:
In North America there is 4 hotels and all of them are in the United States.
In Africa there is only one hotel which is situated in Nigeria.
In Asia Pacific region, there is 35 hotel chains of Le Meridian which is the largest region of their global
operation. The number of hotels in different countries are given below

Country Number of Hotels

China 20
Taiwan 4
India 7
Korea 2
Vietnam 1
Bangladesh 1

In Europe, there is also only one hotel which is in Georgia.

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In Middle East, there is 3 hotels, two of them are in Qatar and the one is in Saudi Arabia.

The Le Meridien Family in the Global Stage:

Le Meridien has some values that they maintain in their worldwide operation. Le Mridien Family invites
make-believers, aspiring inventors, junior culinarians, and little culture-seekers into an immersive world
where toying, tinkering, and free-play are celebrated.
They make memories by following their clients recent travels to Le Mridien Ra Beach Hotel and Spa to
Family programme at more than 100 destinations around the world. Enjoy our family rate packages with up
to 50% off the second room, available at select properties. uncover their exciting adventures and be
inspired to curate your own family holiday. Le Mridien offers the
The Le Meridien has the following values:
START THE SPARK: From the moment of arrival, Le Mridien sparks the imagination with a
personalized welcome delight. Children up to twelve years old take home a complimentary toy to stimulate
creativity and a Discovery Guide, a customized list of family-friendly excursions to unlock the local
destination.
TINKER, TOY, PLAY: Creatively designed and thoughtfully no-tech, kids experience interactive spaces
that celebrate music, art, and cuisine, and dive into activities that pique the senses. Kids Club spaces are
available in our resort destinations around the world.
DISCOVER TOGETHER: Whether stargazing or culture-seeking, kids are encouraged to engage in a
world of make-believe and real-life adventures. Inside the hotel or out discovering the local destination,
each Le Mridien locale curates educational experiences for families to share.

Global Ventures of Le Meridien:

Le Meridien markets certain amenities available in its properties to the public under the brand name
Heavenly. In 2005, Le Meridien became the first hotel company to gain a national retail store presence
when Nordstrom started carrying the Heavenly Bed line in more than 60 stores. Le Meridien refreshed its
partnership with United Airlines in 2008. United began offering pillows and blankets from Le Meridien's
Heavenly Bed line on select United premium service routes between New York City and California, as well
as Le Meridien decorations and scents in some Red Carpet Club lounges. These amenities were stopped
following the merger with Continental Airlines. Beginning in 2013, Delta Air Lines began an extensive
partnership with Le Meridien and Starwood Hotels, which included adding Le Meridien Heavenly In-flight
Bedding to all Delta One seats on international flight as well as transcontinental flights. Especially in the
last decade, Le Meridien has focused on expanding globally. Since 2005, the number of hotels has grown
from 120 locations in 24 countries to over 192 locations in 37 countries as of 2013.
The price for Le Meridien was up on the 1.85 billion mooted when Nomura was named preferred bidder
last month, beating off Marriott hotels of the US. Compass shares rose 1 to 525p. Nomura will merge Le
Meridien with its Principal Hotels and the business will be refinanced with a mix of 387m equity and
debt.Nomura's principal finance group, led by Guy Hands, is providing 227m of the equity for a 58pc
stake. Royal Bank Private Equity is investing 100m, venture capitalist Alchemy, 35m, and Abbey
National Treasury Services, 15m.Juergen Bartels, former chief executive of US hotel group Starwood,
who will run the business, will invest 10m. He said he would bring "new ideas backed up by substantial
investment" to Le Meridien. Mr Hands will be non-executive chairman.

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 Local operations of Le Meridian
The Le Meridien is the first generation renowned hotel. It has a huge branch operation worldwide. Le
Meridien Hotels & Resorts redefine efficient service with an effortless style and gracious attitude that
ensures a truly unforgettable experience. Welcoming yet never overwhelming. Le Meridien Hotels &
Resorts are architecturally inspiring, thoughtfully designed and located in the worlds most exciting cities
and sumptuous resort destinations. Le Meridien is an upscale, design-focused international hotel brand with
a European perspective, formerly headquartered in France and in the United Kingdom. It is owned
by Marriott International, and has a portfolio of 100 hotels.
Le Mridien Dhaka is designed to captivate and stimulate curiosity, revealing an inviting threshold of
indulgent amenities and dcor of vibrant hues on achromatic tones. A choice of 07 restaurants and bars
offer a selection of global cuisine in local flavors alongside key brand programs to excite the creative-
minded and culture-seekers. The hotel also features the Explore SpaSM, which is signature to Le Mridien
brand, a state-of-the-art fitness Centre, and the only rooftop tennis court and a skyline infinity pool on the
sixteenth story in the city, reinterpreting luxury to at new heights of imagination. Le Meridien is located in
79/A Commercial Area, Airport Road Nikunja 2, Khilkhet Dhaka, Bangladesh.

Type of Rooms in the Le Meridien Dhaka:

Deluxe Room Specialty Room Executive Club Floor Room

Junior Suite Executive Suite Chairman Suite Presidential Suite

Room Amenities:
Internet access high speed Extra towels, linens, bedding In-room safe

Cable/satellite TV Private bathroom Wheelchair accessible

Soundproofed rooms Bathrobes Smoking rooms

Air conditioning Bathroom telephone Housekeeping

Complimentary newspaper Bottled water in room Hair dryer, Iron/ironing board

(complimentary) (on request), Trouser press
Internet access dial-up Refrigerator Kitchen

Voice mail Minibar, Coffee/tea maker Complimentary toiletries

Direct-dial phone Wake-up calls Rollaway beds

Regardless of whether the guest intends to pay by cash, check, credit card, or other acceptable method, the
hotel should take precautionary measures to ensure payment. Effective account settlement depends on the
steps taken during registration to determine the guests method of payment. The establishment of proper
settlement or credit authorization at the time of registration will greatly reduce the potential for
unauthorized settlement and subsequent collection problems.

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The most important outcome of the reservations process is having a guestroom ready and waiting when the
guest arrives. This guestroom should not be just any room, but the room that best meets the needs the guest
expressed during the reservations process. At the same time, the hotel manager and owner have different
objectives for the reservations process. They would like the reservations process to provide the highest
occupancy and room revenue possible.
This chapter describes typical activities associated with the:

Conducting the reservation inquiry.

Determining room and rate availability.

Creating the reservation record.

Confirming the reservation record.

Producing reservation reports

Researching, planning, and monitoring reservations.

Registration begins when front desk agent extends a sincere welcome to the guest. A warm greeting sets the
tone for everything that follows. The front desk agent moves into the registration process after determining
the guests reservation status. To a great degree, registration relies on the information contained in a
reser-vation record; front office personnel will find registration simpler and smoother when accurate and
complete information has been captured during the reserva-tions process. From a front desk agents
perspective, the registration process can be divided into six steps:

Pre-registration activity Creating the registration record Assigning the room and rate

Establishing the method of payment Issuing the room key Fulfilling special requests
An effective guest accounting system consists of tasks performed during each stage of the guest cycle.
During the pre-arrival stage, a guest accounting system captures data related to the type of reservation
guarantee and tracks prepayments and advance deposits. When a guest arrives at the front desk, the guest
accounting system documents the application of room rate and tax at registration. During occupancy, a
guest accounting system tracks authorized guest purchases. Finally, a guest accounting system ensures
payment for outstanding goods and services at the time of check-out.

Departments Involved:
IRD Housekeeping Restaurants Guest Service

Reservation Security Banquet/Meetings Engineering

Laundry/Valet Front Desk Workout/Spa

Those are seeking a healthier lifestyle in the most relaxing of surroundings; Le Meridien Workout offers a
fully equipped gymnasium including personal trainers, sauna, steam room and professional massage
treatments. Recreation enthusiasts will enjoy the impressive swimming pools, tennis and squash courts.
Swimming, tennis and squash lessons for children and adults are conducted by the professional and skilled
instructors. Beauty packages, bridal make-up, skincare, haircuts, facials, manicures, pedicures and other
beauty treatments are available on the 3rd floor of the Courtyard building. Guests are provided with
complimentary tea and coffee in Savvy Beauty and Barber Salon.

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 Tangible Assets of Le Meridien
A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic
accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a
washstand has largely been replaced by rooms with modern facilities, including ensuite bathrooms and air
conditioning or climate control. Additional common features found in hotel rooms are a telephone, an
alarm clock, a television, a safe, a mini-bar with snack foods and drinks, and facilities for making tea and
coffee. Luxury features include bathrobes and slippers, a pillow menu, twin-sink vanities, and Jacuzzi
bathtubs. Larger hotels may provide additional guest facilities such as a swimming pool, fitness center,
business center, childcare, conference facilities and social function services. The Bangladeshi market is
now in a situation where the market is opening up for International Investments. Like the telecom industry
the five-star Hotels are also booming.
Le Mridien Dhaka is designed to captivate and stimulate curiosity, revealing an inviting threshold of
indulgent amenities and dcor of vibrant hues on achromatic tones. A choice of 07 restaurants and bars
offer a selection of global cuisine in local flavors alongside key brand programmers to excite the creative-
minded and culture-seekers. The hotel also features the Explore Spasm, which is signature to Le Mridien
brand, a state-of-the-art fitness center, and the only rooftop tennis court and a skyline infinity pool on the
sixteenth story in the city, reinterpreting luxury to at new heights of imagination. Le Meridien is luxury
hotel resort and villa situated in 79/A commercial area, airport road, Nikunja 2, Khilkhet Dhaka 1229,
Bangladesh. With easy access to the citys finest golf course in Kurmitola, Le Mridien Dhaka provides
new perspectives for business and leisure travelers alike. The hotel has the following tangible assets:

Assets of Le Meridien at a Glance:

This hotel is arranged over 16 floors with 304 guest rooms and suites are designed for their
customers Personal, renewal, ensuring that they will leave feeling better than when they
arrived.Every room offers a unique ambiance and energizing amenities such as high speed
internet access, flat screen LCD television, Dual line telephone, and a four fixture bathroom
with separate bath and shower.

The hotel; offers nourishing dining for every taste and style from fresh, authentic Italian to Pan
Asian and international cuisine Restaurants & Lounges. Guests can enjoy the unique culinary
experiences at the numerous restaurants from the freshest of ingredients, including
preparations from live cooking stations.
The hotel has outdoor pool as well as swimming pool facilities for the guests. Guests will enjoy
the tranquility of the stylish swimming pool. Heated for year-round comfort and surrounded by
inviting lounge chairs with poolside restaurant Splash, its stunningly situated off level 5.
Le Merridien Dhaka has recently started the laundry service for all guests. For the first time
ever in Bangladesh. The Le Meridien laundry service is opening with complementary one pair
of Laundry service for the first 500 customers.

Le Merridien has 7 restaurants and 3 bars/lounges with the availability of breakfast and
everything.
Le Merridien is committed to help its customer to keep up with their fitness routine. Their
Fitness Studio offers 1,425 square feet of space dedicated to helping the guest to be their best.

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The hotel has also the following facilities:
Conference center
Airport shuttle
Childcare
24-hour front desk
Air conditioning, Daily housekeeping, Laundry service and Free WiFi.
In the Hotel: The following services are available inside Le Merridien

Food and drink Buffet breakfast 7 restaurants 3 bars/lounges Poolside Bar

(Poolside bar 24-
hour room
service)
Accessories Outdoor Pool Fitness Facilities Steam Room
Professional Business Center 7 meeting rooms 7 meeting rooms
Service with the with the
conference space conference space
size of 16512 size of 1534
square feet metres
Services 24 hours front Dry cleaning and Hair salon and Multilingual staffs
desk service laundry facilities, weeding services
free newspaper in
lobby and luggage
storage
Facilities Designated Television in Fast elevator in all
smoking areas common areas floors
(fines apply)
Accessibility Accessible In-room
bathroom accessibility

In the Rooms: The following services are available in the hotel room

Home comforts Air conditioning Mini bar Coffee/Tea maker Iron/Ironing board
Sleep well Turndown service Premium bedding Steam Room
Freshen up Free toiletries Hair dryer
Be entertained 40-inch LED TV Pay movies Premium TV
channels
Stay Connected Desk Free Wi-Fi phone
Food and drink Refrigerator in all Free bottled water
rooms for all rooms
More Daily In-room safe
Housekeeping

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 Existing HR of Le meridien
STAFF ORGANIZATION IN LE MERIDIEN:
Staff organization is basically concerned with matters such as the decision of tasks within the restaurant,
position of responsibility and authority and the relationship between them. It helps in introducing the
concepts of span of control, level of management and delegation of power and responsibilities. However
smaller organizations may combine a number of responsibilities according to the needs of the particular
facility.
RESPONSIBILITIES PERFORMED BY THE STAFFS OF LE MERIDIEN:
All types of catering establishments require a variety of staff positions in order to operate effectively and
efficiently. The food and beverage service department usually has the largest staff. Able leadership and
supervision is required to effectively direct the department and guide the staff. The personnel in the food
and beverage service industry require practical knowledge of operations as even a small error can cause
displeasure to the guest. Coordination of activities of all outlets is essential to provide the guest with quality
service at all times. Teamwork is the watchword in any food and beverage service department. A dedicated
and committed team, with able leadership, under ideal working conditions, helps in fulfilling the
establishments ultimate goal of guest satisfaction. The important duties and responsibilities of the
restaurant staffs are discussed in this section.
TYPES OF MANAGERS:
The food and beverage manager is the head of the food and beverage service department, and is responsible
for its administrative and operational work, food and Beverage Managers direct, plan and control all
aspects of food and beverage services. Food and Beverage Managers require excellent sales and customer
service skills, proven human resource management skills, and food communication and leadership skills.
Desired knowledge for this position includes knowledge of the products, services, sector, industry and local
area, and knowledge of relevant legislation and regulations, as well. Hence it is said that food and beverage
manager is a Jack-of-all-trades, as the job covers a wide variety of duties. In general, food and beverage
Manager is responsible for:
Financial manager: The food and beverage manager is responsible for preparing the budget for
the department. He should ensure that each outlet in the department achieves the estimated profit
margins.
Compiling new menus with wine list: In consultation with the chef, and based on the availability
of ingredients and prevailing trends, the food and beverage manager should update and if
necessary, compile new menus. New and updated wine lists should also be introduced regularly.
Quality Control manager: The food and beverage manager should ensure quality control in terms
of efficiency in all service areas, by ascertaining that the staffs are adequately trained in keeping
with the standards of the unit.
Man power development: The food and beverage manager is responsible for recruitment,
promotions, transfers and dismissals in the department. He should hold regular meetings with
section heads, to ensure that both routine as well as projected activities of the department go on as
planned. He must also give training, motivate and effectively control staff.
ASSISTANT MANAGER:
The assistant food and beverage manager assists the food and beverage manager in running the department
by being more involved in the actual day-to-day operations. This position exists only in large organizations.
An assistant food and beverage managers job includes: Assisting section heads during busy periods.
Taking care of an outlet when an outlet manager is on leave. Setting duty schedules for all the outlet
managers and monitoring their performance. Running the department independently in the absence of the
food and beverage manager.

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Restaurant Manager is responsible for directing and supervising all activities pertaining to employee
relation, food production, sanitation, guest service and operating profits. The restaurant manager is either
the coffee shop manager, bar manager or the specialist restaurant manager. The restaurant manager reports
directly to the food and beverage manager and has overall responsibility for the organization and
administration of a particular outlet or a section of the food and beverage service department. The
restaurant managers job includes:
Setting and monitoring the standards of service in the outlets.
Administrative duties such as setting duty charts, granting leave, monitoring staff positions,
recommending staff promotions and handling issues relating to discipline.
Training the staff by conducting a daily briefing in the outlet.
Playing a vital role in public relations, meeting guests in the and attending to guest complaints, if
any.
Formulating the sales and expenditure budget for the outlet.
Planning food festivals to increase the revenue and organizing advertisement campaign of the
outlet along with the chef and the food and beverage managers.
SERVICE STAFF:
The floor service staffs are often responsible for an entire floor in an establishment or, depending on the
size of the establishment, a number of rooms or suites. Floor service of all meals and breakfast is offered
either throughout the day or in a limited time depending on the size of the establishment. The floor service
staff would normally work from a floor pantry or from a central kitchen with all food and drink reaching
the appropriate floor and the required room by lift and in a heated trolley.
BUFFET ASSISTANT :
The chef de buffet is in charge of the buffet in the room, its presentation, the carving and portioning of food
and its service. This staff would normally be a member of the kitchen team. The cashier is responsible for
the takings of the food and beverage operation. This may include making up bills from food and drink
check or, alternatively, in a cafeteria, for example, charging customers for their selection of items on a tray.
SKILLS MANAGEMENT PROGRAM:
Waiting at a table requires concentration and skill. Service staff should develop a sense of urgency in the
performance of their duties. Good service may not be commented upon, but bad service is surely noticed
and talked about. Service should be prompt without the show of haste.
ABILITY TO ASSUME RESPONSIBILITY:
All service staff should be able to cope up with the demands of the job and possess the ability to assume
responsibility. They should be loyal to their employers, responsible to the guests and friendly towards their
fellow workers. They should not consider any job as menial, and should be willing to perform all kinds of
jobs efficiently. This will help the service staff to grow in their careers and at the same time enhance the
image of the establishment in the eyes of the guests.
PUNCTUALITY:
Punctuality is all-important. If staff is continually late for duty, it shows a lack of interest in his work and a
lack of respect for the management and customers.
KNOWLEDGE ABOUT LOCAL CUSTOMERS TASTE AND PREFERENCE:
In the interest of customers, the staff should have certain knowledge of the area in which they work so that
they may be able to advise the guests on the various forms of entertainment offered, the best means of
transport to places of interest and so on.

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 HR DETAILS OF LE MRIDIEN
TRAINING AND DEVELOPMENT.
Local Training (In-House and External): Training programs that are held locally (either by local vendor or
by international vendor) are considered Local training and may be held in training rooms of Le
Mridien offices, local confidence /seminar halls, or on vendor premises. In-House training programs may
be provided through internal resources with the objective to recognize internal talents and provide
customized training for employees. Le Mridien employees that provide in-house training s are entitled to
an honorarium as outlined in the In-house Training honorarium policy.
CASUAL LEAVE.
The company recognize the necessity for employees to be absent from work for unusual and justified
circumstances that are beyond the employees control. Every employee shall be entitled to casual leave
with full pay for up to ten (10) days per year. The casual leave admissible in this section shall not be carried
forward beyond that calendar year and will be forfeited.
HALF-DAY LEAVE
Le Mridien understand that employees sometimes have some personal tasks to accomplish during the
work days, i.e. bank related tasks, bill payments, physicians appointment, sickness etc. To accommodate
employees for such reasons, employees can take half-day leave, using 4.5 hours of their annual/casual leave
for the first half or the second half of a working day.
COMPENSATION AND BENEFIT:
Salary Scale: Le Mridien strives to provide compensation that recognizes employee contribution to the
organization. Salaries are subject to review in January of each calendar year and are changed in light of
merit and inflation. Employees are compensated according to their job title, job specification and relevant
job experience with in the approved salary structure. Each job is assigned a minimum salary that is
established according to the salary survey result and the specified minimum salary that may be paid to
incumbents in each job. Minimum and maximum pay scales are designed on a system of mathematical
calculation to allow overlapping between levels as a result of salary merit or promotional increment.
FESTIVAL BONUS:
Le Mridien provides a festival bonus to eligible employees each year for the purpose of motivating
employees and allowing them to enjoy two major festivals of each year. (i.e. Eid-ul-Fitre and Eid-
ulAzhas)All regular and temporary employees working in Le Mridien at that time of the festival are
eligible for the festival bonus. New hire must work at least seven days for Le Mridien before the eve of the
festival for eligibility for the festival bonus. Each employee will receive 50% of their gross salary in each
festive.
PROVIDENT FUND:
All confirmed permanent staffs are eligible for provident fund. Each member shall contribute monthly to a
sum equal to 10% of basic salary payable to him/her during the month and such sum shall be deducted by
the company from the salary of the member at the time of payment thereof and deposited forthwith into the
specific PFs bank account. The company shall contribute to the found monthly.
OPERATIONAL EXCELLENCE IN HR SERVICES AT LE MRIDIEN
The HR department Le Mridien is very important for that organization because it takes care of all the
employees working for that organization, it has to make sure that employees are in the right position and
doing the right job. It has Strategy which is decision making that has staffing assessments and projections
for future workforce needs.

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Benefits: Benefits can reduce the companys costs associated with turnover, attrition and hiring
replacement workers. It is important to the organization because employees will only work at the
organization if he or she feels they are getting a good benefit from the organization.
Safety: Workplace safety is engaging employees in promoting awareness and safe handling of dangerous
equipment and hazardous chemicals.
Liability: HR minimize the organizations exposure and liability related to allegations of unfair
employment practices. It identifies, investigates and resolves workplace issues that are left unattended and
helps the organization to settle any disputes.
Training and Development: HR coordinate new employee orientation, an essential step in forging a
strong employer-employee relationship. The training and development area of HR also provides training
that supports the companys fair employment practices and employee development to prepare aspiring
leaders for supervisory and management roles.
Employee Satisfaction: HR has to see that the employees are satisfied with their work, if they are not then
HR has to find out ways to make them happy about their job.
Recruitment: HR manages the employment process from screening resumes to scheduling interviews to
processing new employees. And finding out employees which will best suit the organization.
PERFORMANCE MANAGEMENT:
Le Mridien conducts Performance Management Program to create a performance centric culture by
evaluating the employees against their set objectives and competency matrix. This is applicable for all
permanent, confirmed employees of Le Mridien who has joined on or before July 31 of the performance
year. This date is subject to decision of management of Le Mridien. In Le Mridien, the performance
management is about aligning the objectives of individuals with the organizational and business goals. It is
an annual process starting with the setting of individual objective, and finishes with assessment of
performance, feedback on the areas of improvement and assigning a rating based on the achievement of the
objectives & assessment against competency matrix.
PAYMENT OF SALARY:
Le Mridien will transfer the respective employees remuneration along with all other dues of the employee
to their bank account in accordance with the following regulations. All New Employees are strongly
encouraged to open bank accounts in specified banks prescribed by the company so that their salary can be
created at the end of each month. If payday falls on a weekend or a holiday, the account of the employee
will be credited on the preceding working day. Upon separation from service the employee will receive
their final settlement dues in their respective bank account or through cheque.
The HR department of Le Mridien is always giving its best so that the employees feel that they are not
being ignored, but given the best services, which will make them work more
RECOGNITION PROGRAM
Recognition program of LE MRIDIEN Bangladesh can be divided in one stage primarily stages, Each
department of LE MRIDIEN Bangladesh keep the evaluation scores of their employee evaluation. Based
on that evaluation and recommendation from the supervisor and the manager each department nominates a
highest scorer employee who are selected under this scheme.
JOB EVALUATION
LE MRIDIEN provides internal training on every level and gives feedback through evaluation. Its
executives want LE MRIDIEN to be a place where the employees feel valued and are given the chance to
develop. This is achieved with proper 360 degree evaluation and correction from feedback. They also offer
introductory training programs for Sales Advisors, Department Managers, Visual Merchandisers and Store
Managers.

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