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Competency Descriptor: This unit deals with the skills, knowledge and attitude required to support the
organisation's continuous improvement systems and processes. Particular
emphasis is on actively encouraging the team to participate in the process, on
monitoring and reporting on specified outcomes and on supporting
opportunities for further improvements.
2. Monitor and report on specified 2.1 The organisation's systems and technology are used to
outcomes monitor team progress and to identify ways in which
planning and operations could be improved.
3. Support opportunities for further 3.1 Agreed recommendations for improvements in achieving the
improvement business plan are communicated to team.
RANGE STATEMENTS
The Range Statement adds definition to the unit by elaborating critical or significant aspects of the
performance requirements of the unit. The Range Statement establishes the range of indicative meanings
or applications of these requirements in different operating contexts and conditions. The specific aspects
which require elaboration are identified by the use of italics in the Performance Criteria.
Legislation, codes and national standards relevant to OHS considerations may include:
the workplace may include:
provision of information about ohs legislative
award and enterprise agreements and relevant requirements and guidelines, and the
industrial instruments organisation's ohs policies, procedures and
relevant legislation from all levels of government programs
that affects business operation, especially in participation in the regular update of ohs
regard to occupational health and safety (ohs) systems and procedures
and environmental issues, equal opportunity, implementation of the continuous
industrial relations and anti-discrimination improvement processes of the ohs
relevant industry codes of practice management system
changes to work practices, procedures and
the working environment which impact on ohs
organisation's responsibilities to customers
and suppliers
teaching another member of the team, usually computerised systems and software such as
focusing on a specific work task or skill databases, project management and word-
providing feedback, support and encouragement processing
on a range of matters telecommunications devices
providing assistance with problem solving any other technology used to carry out work
roles and responsibilities
identified improvements arising from the internal or external, to existing or new clients
continuous improvement process identifying needs and priorities in delivering a
determined in accordance with organisational service to customers
policies and procedures understanding of different levels of customer
satisfaction
EVIDENCE GUIDE
The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It
contains an overview of the assessment requirements followed by identification of specific aspects of
evidence that will need to be addressed in determining competence. The Evidence Guide is an integral
part of the unit and should be read and interpreted in conjunction with the other components of
competency. Assessment must reflect the endorsed Assessment Guidelines.
A person who demonstrates competence in this standard must be able to provide evidence that
they are able to:
Nil
Knowledge Skill
Knowledge of: The ability to:
relevant legislation from government that ability to relate to people from a range of
affects business operation, especially in social, cultural and ethnic backgrounds
regard to occupational health and safety and physical and mental abilities
and environmental issues, equal functional literacy skills to access and
opportunity, industrial relations and anti- use workplace information
discrimination research, analysis, interpretation and
general understanding of the principles reporting skills
and techniques of: monitoring and evaluation skills
continuous improvement systems and communication skills to:
processes gain the commitment of individuals and
benchmarking teams to continuous improvement
best practice deal with people openly and fairly
the benefits of continuous improvement use consultation skills effectively
the quality approaches which the skills to consolidate opportunities for
organisation may implement improvement
the methods that can be used in coaching and mentoring skills to provide
continuous improvement support to colleagues
the barriers to continuous improvement
the organisation's recording, reporting
and recommendation processes to
facilitate continuous improvement
access by the learner and trainer to appropriate documentation and resources normally used
in the workplace
This unit can be assessed in the workplace or in a closely simulated work environment.
Where assessment is part of a learning experience, evidence will need to be collected over a
period of time, involving both formative and summative assessment.
Examples of actions taken by the candidate to support continuous improvement are provided
This unit should be assessed with other frontline management units taken as part of this
qualification, as applicable to the candidate's leadership role in a work team, and as part of an
integrated assessment activity.
Assessment should reinforce the integration of the Critical Employability for the particular NVQ
level.
Levels of Competency
Level 1. Level 2. Level 3.
Carries out established Manages process Establishes principles and procedures
processes Selects the criteria for Evaluates and reshapes process
Makes judgement of the evaluation process Establishes criteria for evaluation
quality using given
criteria
Please refer to the Assessment Guidelines for advice on how to use the Critical Employability Skills.