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Amendments can be made by the national appropriate authority, but not by the
Helpdesk. Please contact your national database co-ordinator.
Security managers
Check that:
you are in fact the named security manager in the details provided to
your national database co-ordinator ;
Check that:
you are using the details for a security manager and NOT those for
a simple user (many security managers have been entered as both a
manager and a user and therefore receive 2 sets of log-in details.
The simple user password requires decryption before use and will
normally end in 1000);
If problems persist with the password, select the Lost password option and a
new one will be sent to you. If the new password does not work, inform the
Helpdesk.
Check that:
if the answers to both the above are yes, go into the database using a
password composed on the basis of their details as follows-
FIRSTNAME.LASTNAME1000, e.g..RICARDO.PONTI1000,
PAVEL.ROSZAK1000;
Note that security managers must activate users and decrypt user
passwords in the Administration section of the database.
Users
if the answer to both the above is yes, go into the database using a
password composed on the basis of your details as follows-
FIRSTNAME.LASTNAME1000, e.g. RICARDO.PONTI1000,
PAVEL.ROSZAK1000;
XML
There are no separate passwords for XML. Any simple user password will
work.
This means that if you do not log out correctly, you will be locked out of the
system for up to 30 minutes. The correct logout procedure is to click on the
'Logout' button and NOT to close the application by clicking on top right 'X'.
Clicking on 'X' will only log you out correctly if you are using Internet
Explorer and have all Windows updates installed. It will not work with
FireFox.
If you encounter problems, please contact the Helpdesk, providing the detailed
number of the version of Internet Explorer you are using and the relevant
system information. These details can be found by clicking on the browser
Help button and looking under 'About Internet Explorer'.