September 2, 2017 Monday

Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objective
At the end of the lesson, the student should be able to:
1. Define what computer workstation and network.
2. Identify the different computer network devices.
3. Value the computer workstation and network in a call center company.
II. Subject Matter:
Topic: Computer Workstation and Network
Materials:
PowerPoint Presentation
Pictures of Network Devices
Video of old set up in a Call Center
III. Procedure
A. Preliminary Activities:
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
The teacher will play a video of old set up of call center that doesnt used
networking. After that, the teacher will asked what their thoughts are.
C. Discussion and Presentation
Computer Workstation
A name given to a single computer that is connected to another computer or a network.
Computer Networking
Computer network or data network is a telecommunications network that allows
computers to exchange data.
Network Peripherals and Devices
Computer Hub
Console Router
Firewall Smartphone
D. Activity
The student will draw the different networking devices in their notebook.
E. Generalization
The teacher will ask question to the student to summarize the lesson.
1. How will you differentiate computer workstation from computer networking
2. How it will affect if the computer networking is not present in the call center
company
IV. Evaluation
True or False: Write True if the statement is correct and false if not.
1. Computer workstation is a given to a single computer that is connected to another
computer or a network.
2. Computer network or data network is a telecommunications network that allows
computers to exchange data.
3. CONSOLE - a basic Computer and keyboard that is connected to another computer,
or server over a network and is used to maintain or monitor the status of the network
or computer.
4. Fax machine is a computer network device.
5. Hub is the most basic network device.
Key:
1. True
2. True
3. True
4. False
5. True
 September 05, 2017 Tuesday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objective
At the end of the lesson, the student should be able to:
1. Know what computer peripherals is.
2. Draw input devices.
3. Value the importance of input devices in a computer system.
II. Subject Matter:
Topic: Computer Peripherals
Subtopic: Input Devices
Materials:
PowerPoint Presentation
Pictures of Input Devices
III. Procedure:
A. Preliminary Activities
1. Prayer
2. Greeting
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
Text twist of different input devices (word game)
C. Discussion and Presentation
Computer Peripherals
is referred as an auxiliary device, that allows a computer to perform an
additional function.
Input Devices
hardware devices that sends information / data to the computer.
Examples of Input Devices:
Keyboard
Mouse
Digitizing tablet
Scanner
Mic
Webcam/PC camera
D. Activity
The teacher will show a picture of input devices and the student will identify it and give
their respective function.
E. Generalization
The teacher will asked a question to student to summarize the lesson.
How it will affect if the input devices are not present in a computer system.
IV. Evaluation
Draw 2 input devices and give their function
 September 8, 2017 Friday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
At the end of the lesson, the student should be able to:
1. Define output devices.
2. Draw output devices.
3. Value the importance of output devices in a computer system.
II. Subject Matter:
Topic: Computer Peripherals
Subtopic: Output Devices
Materials:
PowerPoint Presentation
Pictures of Output Devices.
III. Procedure:
A. Preliminary Activities
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
Text twist of output devices (word game)
C. Discussion and Presentation
Output devices
- devices that displays output information / results from computer.
- refers to the communication between an information processing system (
such as computer), to the outside world.
Examples of Output Devices
Speaker
Monitor
Projector
Headset
Printer
D. Activity
The student will draw the different examples of Output devices with their
respective function.
E. Generalization
The teacher will asked a question to student to summarize the lesson.
How it will affect if the input devices are not present in a computer system?
IV. Evaluation:
Identify if the devices are output or input.
1. Keyboard 6. Tablet
2. Mouse 7. Speaker
3. Printer 8. Headset
4. Projector 9. Webcam
5. Mic 10. Monitor
 September 11, 2017 Monday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
At the end of the lesson, the student should be able to:
1. Know storage media capacity is.
2. Identify the different storage media devices.
3. Value the importance of storage media devices in a computer system.
II. Subject Matter:
Topic: Computer Peripherals
Sub-Topic: Storage Media Devices
Materials:
PowerPoint Presentation
Pictures of storage media devices
III. Procedure:
A. Preliminary Activities
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
Text twist of storage media devices (word game)
C. Discussion and Presentation
Storage Devices
is any hardware device capable of holding information.
Primary Storage
is a storage location that holds memory for short periods of times while the computer
running.
Example of Primary Storage
Random Access Memory
Secondary Storage
is a storage medium that holds information until it is deleted or overwritten
regardless if the computer has power.
Examples of Secondary Storage
Floppy Disk Hard Disk
Flash Drive CDs and DVDs
Portable Hard Drive
D. Activity
The student will draw the different examples of Storage devices with their
respective function.
E. Generalization
The teacher will asked a question to student to summarize the lesson.
How it will affect if the storage devices are not present in a computer system?
IV. Evaluation
Direction: Give the storage capacity of the following storage devices:
1. CD
2. DVD
3. Flash Drive
4. Floppy Disk
5. Hard Disk
 September 14, 2017 Thursday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
1. Know the difference between the different computer peripherals.
2. Draw the different computer peripherals.
3. Value the importance of computer peripherals in CCS.
II. Subject Matter:
Topic: Computer Peripherals
Materials:
Drawing Materials
Bond Paper
III. Procedure (Group Activity)
1. Group the class into five.
2. Get ballpen.
3. Draw and label (2) network devices, (2) input devices, (2) output devices and (2) storage
devices without looking into your notes.
4. Assign one representative from your group to explain the function of the devices you have
drawn.
5. Write your group number and the names of the members at the back of the bond paper.
 September 15, 2017 Friday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
At the end of the lesson, the student should be able to:
1. Know how to maintain computer hardware.
2. Follow the steps on how to maintain computer hardware.
3. Value the importance of maintaining computer hardware.
II. Subject Matter:
Topic: Maintaining computer hardware
Materials:
PowerPoint Presentation
Pictures/Videos of Maintaining Computer Hardware
III. Procedure
A. Preliminary Activities
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
The teacher will play video regarding improper way of handling or cleaning
computer hardware. After that the teacher will asked question to the student that
connected to the new lesson.
C. Discussion and Presentation
Taking care of computer hardware
1. Place your computer in a clean, cool, and dry place.
2. Do not place your computer on the direct heat of sunlight or in a place where it might
get wet.
3. CLEAN YOUR COMPUTER REGULARLY. Use a clean damp cloth when cleaning
computers external casing.
4. Do not eat or drink while using your computer.
5. Cover your computer when not in use. This will prevent dust from gathering in your
computer.
6. Use a surge protector to protect your computer from fluctuations.
D. Activity
The class will be divided into 5 groups and each group will present a skit about
maintaining computer hardware.
E. Generalization
The teacher will asked question to the student to summarize the lesson.
1. How you will take care of computer?
2. How it will affect the performance of your computer if dont take care of your
computer?
IV. Evaluation:
Direction: Write True if the statement is correct and false if not.
1. Place your computer in a clean, cool and dry place.
2. Eat or drink while using your computer.
3. Cover your computer when in use.
4. Use a surge protector.
5. Clean your computer regularly.
 September 18, 2017 Monday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
At the end of the lesson, the student should be able to:
1. Know how to maintain computer software.
2. Follow the steps on how to maintain computer software.
3. Value the importance of maintaining computer software.
II. Subject Matter:
Topic: Maintaining computer software
Materials:
PowerPoint Presentation
Pictures/Videos of Maintaining Computer software
III. Procedure
A. Preliminary Activities
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
The teacher will play video regarding improper way of handling or maintaining
computer software. After that the teacher will asked question to the student that connected to the
new lesson.
C. Discussion and Presentation
SCANDISK is a software utility that comes with the Windows operating system. It
detects and corrects errors in the hard disk.
DISK DEFRAGMENTING is a utility in the Windows that rearrange the files
stored on the disk to increase efficiency and reduce access.
Backing up files while hard drives nowadays become very reliable, there is still a
chance that they will fail, causing you to lose important files. So its best to back-
up documents, pictures and other data on your hard drive from time to time. To back-up
a drive is to make a copy of files which and stored these in a separately location from the
original files.
D. Activity
The student will have a performance or hands on regarding the different steps on
how to access scandisk, disk defragmenting and backing up files.
E. Generalization
The teacher will asked question to the student to summarize the lesson.
1. How you will take care of computer software?
2. How it will affect the performance of your computer if dont take care of your
computer software?
IV. Evaluation:
Answer if the following ways is for maintaining computer Hardware or Software:
1. Clean your computer regularly.
2. Do not eat or drink when using the computer.
3. Update your windows and antivirus regularly
4. Backing up of files in your computer.
5. Cover computer when not in use.
 September 19, 2017 Tuesday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
At the end of the lesson, the student should be able to:
1. Define computer security.
2. Follow the step to secure the computer.
3. Value of the importance of computer security in Call Center Company.
II. Subject Matter:
Topic: Computer Security
Materials:
Video of hacking incidents
PowerPoint Presentation
Sample software in computer security
III. Procedure
A. Preliminary Activities
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
The teacher will play video clip regarding hacking incidents, after that the
teacher will call a student to share their thoughts and ideas.
C. Discussion and Presentation
Computer Security
Refers to the technique for ensuring that data stored in a computer cannot be read
or compromise by any individuals without authorization.
Why computer security is important?
Protects personal and sensitive information
Prevents viruses , worms and malicious codes to get inside your computer system
Steps to secure your computer system
Use good, cryptic passwords that cant be easily guessed keep your password secret
Make sure your computer is protected with up to date antivirus and anti-spyware
software.
Dont click on unknown or unsolicited links or attachment and dont download
unknown file or programs.
D. Generalization
The teacher will asked question to the student to summarize the lesson.
1. How you will make computer secured?
2. How it will affect if you dont secure your computer?
IV. Evaluation:
True or False:
1. Use good crytic password.
2. Click unknown links.
3. Computer security prevents viruses entering in a computer system.
4. Always update anti virus.
5. Install anti virus in your computer.
 September 20, 2017 Wednesday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
At the end of the lesson, the student should be able to:
1. Know what file management is.
2. Follow the steps in file management.
3. Value the importance of file management in contact center service.
II. Subject Matter:
Topic: File Management
Materials:
Laptop
PowerPoint Presentation
Windows Explorer
III. Procedure
A. Preliminary Activities
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
Word Game about file management
C. Discussion and Presentation
File management is the process of placing, naming, and organizing files and folders in a
seemingly logical manner. It is similar to how someone would arrange documents and
important papers in a filing cabinet.

How to manage files

Use Windows Explorer to rearrange and organize your files by:
Creating folder and subfolder
Moving files to specific location
Renaming files logically for easy retrieval.
Saving files to in a specifically designated folder as you created they.
Windows Explorer
Is a tool that allows you to browse, view, copy and delete files.
D. Generalization:
The teacher will asked question to the student to summarize the lesson.
1. How will you manage your file in a computer system?
IV. Evaluation
True or False:
1. Renaming files helps for easy retrieval.
2. File management is a tool that allows you to browse, view, copy and delete files.
3. Windows explorer is the process of placing, naming and organizing files.
4. File Management is similar to how someone would arrange document and
important papers in a filing cabinet.
5. Windows explorer is use to organize files.
 September 22, 2017 Friday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
At the end of the lesson, the student should be able to:
1. Define what file is.
2. Identify the different files use in CCS.
3. Appreciate the importance of classifying files.
II. Subject Matter:
Topic: Files
Materials:
PowerPoint Presentation
Laptop
Examples of different files
III. Procedure:
A. Preliminary Activities
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
Word Game about files
C. Discussion and Presentation
What is a file?
A file is a piece of information which is stored on a computer. A file can be
something as basic as a Microsoft Word Document to something as intricate as a video.
A FILE NAME is made up of two parts:
(1) the name of the document and
(2) The file extension.
Use only letters and numbers in your FILE NAMES -- Special characters like "-", "/",
"&", must be avoided in the file name.
You may name a file anything you wish, but you should probably name it something you
are likely to remember.
D. Activity
The teacher will show different file with file names, the student will identify each
files names and give the file type.
E. Generalization
The teacher will asked question to the student to summarize the lesson.
1. How will you identify the name of the file and file type of a file?
IV. Evaluation
Give the possible file extension of the following file.
1. Document
2. Programs
3. Graphics
4. PowerPoint
5. Web document
 September 25, 2017 Monday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
At the end of the lesson, the student should be able to:
1. Define what folder is.
2. Follow the steps in creating, copying and deleting folder
3. Value the importance of folder in file management.
II. Subject Matter:
Topic: Folder
Materials:
PowerPoint
Laptop
III. Procedure:
A. Preliminary Activities
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
Word Game about folders
C. Discussion and Presentation
A FOLDER is basically a box or container in which files are held.
SUBFOLDERS are simply folders which are placed within another folder. You can
create subfolders within subfolders.
Creating Folder
1. Right click on the drive where you want to create new folder.
2. Select New.
3. Choose Folder.
4. Name your folder.
Copying Folder
1. Click (with the right mouse button) on the file or folder that you want to copy.
2. Select COPY from the drop down menu.
3. Then navigate to the folder or drive/ disk you want to place your copy into.
4. Right click within the folder or drive and select PASTE
Deleting Folder
1. Right click on the file that you wish to delete
2. Choose DELETE.
3. Select YES.
D. Activity
The student will be asked to create, copy and delete folder (Laptop of the teacher)
E. Generalization
The teacher will asked question to the student to summarize the lesson.
1. How will you identify the name of the file and file type of a file?
IV. Evaluation:
1._______________ are simply folders which are placed within another folder.
2. ______________ basically a box or container in which files are held.
3. ______________ click on the drive where you want to create new folder.
4. You can create _________ within subfolders.
5. Right click within the folder or drive and select ________.
 September 26, 2017 Tuesday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
At the end of the lesson, the student should be able to:
1. Define what time zone is.
2. Convert time zone from different country.
3. Value the importance of converting time zone.
II. Subject Matter:
Topic: Time zone
Materials:
Picture of Map with time zone (UTC)
PowerPoint Presentation
Laptop
III. Procedure:
A. Preliminary Activities
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
Word game about timezone
C. Discussion and Presentation
Time Zone
A geographical region that follows the same time standard.
A region that observes a uniform standard time for legal, commercial, and social
purposes.
Most of the time zones on land are offset from Coordinated Universal Time (UTC) by a
whole number of hours (UTC12 to UTC+12).
Based on Greenwich Mean Time (GMT)[citation needed], the mean solar time at
longitude 0 (the Prime Meridian).
The Philippine Standard Time (PHT)
- Is the official name for the time in the Philippines.
- Geographically, the Philippines lies within 11640 and 12634 east of the Prime
Meridian, and is physically located within the UTC+08:00 time zone.
- The Philippines shares the same time zone with Hong Kong, Macau, Singapore,
most parts of China, Taiwan, Malaysia, Brunei, central Indonesia, and Western
Australia.
D. Activity
Time Conversion of One Time Zone to Another
- For easy conversion of time from one time zone to another, use the time line
technique.
- Example: its 9:00PM in Manila (UTC +8), what time is it in California (UTC -
8)?
E. Generalization
The teacher will asked question to the student to summarize the lesson.
1. How important the time conversion in different country useful in CCS?
IV. Evaluation:
1. What is the corresponding time in New York (UTC -5), if it is 11PM in Manila (UTC
+8)? Answer by using the time line.
2. What is the corresponding time in Seoul (UTC -9), if it is 11PM in Manila (UTC +8)?
Answer by using the time line.
 September 27, 2017 Wednesday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
At the end of the lesson, the student should be able to:
1. Define what currency is.
2. Convert currency from different country.
3. Value the importance of converting currency in CCS
II. Subject Matter:
Topic: Currency Conversion
Materials:
PowerPoint Presentation
Laptop
III. Procedure:
A. Preliminary Activities
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
Word game about Currency (Sign and symbol)
C. Discussion and Presentation

Currency
- A currency (from Middle English: curraunt, "in circulation", from Latin: currens, -entis) in the most
specific use of the word refers to money in any form when in actual use or circulation as a medium of
exchange, especially circulating banknotes and coins.

Common Currencies
Country Currency Symbol
Philippines Philippine Peso PHP
USA US Dollars USD
Mexico Mexican Peso MXP
South Korea Korean Won KRW
Japan Japanese Yen JPY
Singapore Singaporean Dollar SGD
Australia Australian Dollar AUD

D. Activity
Conversion Process
1. You must first look up the exchange rate of the base currency and the currency you want the base
currency to be converted to.
2. Multiply the base currency with the currency you want the base currency to be converted to.
Example: Current conversion rate between USD to PHP is 46.75PHP, how much is 4.00USD in PHP?
Solution:
Given: 1.00USD = 46.75PHP
Find: 4.00USD = _____PHP

46.75PHP
4.00USD = 187.00PHP
1.00USD

4.00USD = 187.00PHP
 E. Generalization
The teacher will asked question to the student to summarize the lesson.
1. How important the currency conversion in different country useful in CCS?
IV. Evaluation:
1. Current KWR to PHP exchange rate is 0.45PHP, how much is 500.00KWR in PHP?
2. Current MXP to PHP exchange rate is 1.50PHP, how much is 1000.00MXP in PHP?
3. Current JPY to PHP exchange rate is 0.50PHP and the current SGD to PHP exchange
rate is 11.00PHP, how much is 5000.00JPY in SGD?
 September 28, 2017 Thursday
Grade 8
CCS
Content Standard: The learners demonstrate an understanding of basic concepts and
underlying theories in Contact Center Services.
Performance Standard: The learners shall be able to independently demonstrate common competencies
in Contact Center Services as prescribed by the TESDA Training Regulation.
I. Objectives:
At the end of the lesson, the student should be able to:
1. Define what temperature is.
2. Convert Celsius from Fahrenheit.
3. Value the importance of converting temperature in CCS
II. Subject Matter:
Topic: Temperature conversion
Materials:
PowerPoint Presentation
Laptop
III. Procedure:
III. Procedure:
A. Preliminary Activities
1. Prayer
2. Greetings
3. Checking of Attendance
4. Review of the past lesson
B. Motivation
Word game about Temperature (Sign and symbol)
C. Discussion and Presentation
Temperature
A temperature is an objective comparative measure of hot or cold. It is measured
by a thermometer, which may work through the bulk behavior of a thermometric
material, detection of thermal radiation, or particle kinetic energy.
The universal unit is in Celsius but USA is still using Fahrenheit.
D. Activity
100F = ____ C
5
C= 100 - 32
9
5
C= 68
9
340
C=
9

C= 37.78
E. Generalization:
The teacher will asked question to the student to summarize the lesson.
1. How important the temperature conversion in useful in CCS?
IV. Evaluation
Present the following Fahrenheit Temperatures into the Celsius scale.
1. 32F
2. 45F
3. 50F
4. 0F
5. -10F