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Key Performance Indicator (KPI Division/QA) PSD

A) Introduction:
The major purpose of the test performed by PSD as follows:
a) Assists Marketing Department to perform product test and analysis
b) Assists Purchase Department to perform product test and analysis due to product specification
confirmation
c) Assist Merchandise Department to ensure enough salable goods in secure stock
d) Assist Sales Department to perform product test and analysis due to complaints
e) Assists company to perform product test and analysis regarding quality problem identification and
solution
f) Assist HRD to create training materials and perform training to selected Department/ staffs if required.
g) Assists Company to monitor the quality of the selected products, and.
h) Monitor the incoming of goods by performing testing and analysis.

B) PSD purpose outcome


According to the PSD purpose, Ive selected some points that are more focus, the expected outcome as follows:
a) Product test confirmation report
Incoming product
Purchasing plan
Product Complain
Product return
b) Massive product checking report
Product quality index report (good and defect percentages)
Salable goods in secure stock
c) Product monitoring confirmation report
Life cycle product (Selected-TSP)
d) Documentation and samples organized appropriately
e) Customer satisfaction
Good quality consistency
Complain are reduced

C) PSD outcome measurement unit


Measurement
No. Item Sub-Item Measurement Unit Measurement Type
frequency
a Product test Incoming Product % = number of QC Performance quality Monthly
confirmation Purchasing Plan reports issued on Performance quality Monthly
report Product Complain time (according to Performance quality Monthly
Product Return schedule)/ number Performance quality Monthly
out of schedule
b Massive Product quality Updated Daily Performance quality Daily
product index report (good checking routine
checking report and defect report
percentages)
Salable goods in % = number of SLS Performance and Weekly
secure stock Qty planning product quality
issued/ number of
Actual SLS Qty
fulfillment
c Product Life cycle % = number of QC Performance and Monthly
monitoring inspection report reports on time product quality
confirmation (Selected and TSP (according to
report product) schedule)/ number
out of schedule
Measurement
No. Item Sub-Item Measurement Unit Measurement Type
frequency
d Documentation N/A Placement and Performance quality Monthly
and samples recording is
organized accurate and easy
appropriately to access
(Proper
archive)
e Customer Good product % = number of Product Quality Monthly
satisfaction quality consistency confirmed
Complaint are agreement/ Product and Monthly
reduced number of performance quality
complaint
(according to
agreement and
condition)

D) How to achieve KIP goals?


a) Product Test confirmation report
Incoming Product (Container/ Local Procurement)
1. MD submitted P/L and other related information to PSD at least 2 weeks before arriving
2. PSD prepare for perform inspection and testing planning
3. WH crate a plan for deliver some samples for PSD, and provide the quantity of samples maximum 1
day after container arrived
4. PSD perform required inspection, testing and discussion to related parties
5. PSD issue inspection confirmation form with appropriate test reference number, submitted to
related parties for agreement and sign (Finalize test form)
6. All test materials SHALL BE KEPT together with test form.
Purchasing Plan
1. MD provide sample items and other related information to PSD
2. PSD prepare for perform inspection and testing planning
3. PSD perform required inspection, testing and discussion to related parties
4. PSD issue inspection confirmation form with appropriate test reference number, submitted to
related parties for agreement and sign (Finalize test form)
5. All test materials SHALL BE KEPT together with test form.
Product Complain
1. Related division SHALL to fill information to the testing request form (Part A. in Product testing
report Form)
2. PSD perform analysis the complaint information topic (review incoming product test confirmation
material)
3. Discussion with related parties
Product Return
b) Massive product checking report
Product quality index report (good and defect percentages)
Salable goods in secure stock
c) Product monitoring confirmation report
Life cycle inspection report (Selected and TSP product)
d) Documentation and sample organized appropriately (Proper archive)
e) Customer satisfaction
Good product quality consistency
Complaint are reduced

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