Erica Horton

L3K 3X9

E-mail: ehorton@niagaracollege.ca

HIGHLIGHTS OF QUALIFICATIONS

Strong interest in working with my employer to enhance operations and foster a sense of
teamwork among staff members.
Problem solver, innovative and energetic.
Enjoy working with the public.
Able to work effectively both as a team member and independently.
Committed to the challenge of providing quality customer service.
Self-motivated and able to set effective priorities and achieve goals.
Skilled at implementing solutions to ensure maximum effectiveness of plans.
Always willing to teach and mentor peers, while remaining open to constructive criticism and advice.
Proficient in various computer software programs such as Word, Excel, Access and PowerPoint;
Groupwise and internet.

EMPLOYMENT HISTORY
Niagara College of Applied Arts and Technology Welland, Ontario
Assistant to the Associate Dean, School of Technology November 2009 - Present

Experience in PeopleSoft and SLIC, including SWF's (apprenticeship and Post-Secondary).

Knowledge of apprenticeship programs offered at Niagara College.
Monitor operational budgets and staffing reports.
Maintain professionalism and confidentiality.
Provide excellent customer service in communicating with faculty, students, staff, other college
departments and the general public.
Support the Chair in all aspects of the day-to-day operations of the School of Technology.
Respond to or re-direct all program related enquiries (issues, student complaints, forms).
Prepare part-time grade reports, Course Information Sheets/Course Outlines, manuals and other
materials as required by faculty.
Order student text books and manuals for programs through the campus store for each term.
Notify students of class cancellations.
Prepare course requests, proposed program changes, course change requests and program
requirements forms.
Respond to telephone inquiries and requests.
Assemble materials for program advisory committees, curriculum committees
Complete employee payroll, vacation requests, and expense reports.
Organize and maintain all document files through established office procedures for the
assigned program areas.
Niagara College of Applied Arts and Technology Welland, Ontario
PROJECT OFFICER, Technology Skills Centre October 2007 - October 2009

Created and edited Course Information Sheets for various Contract Training courses.
Responsible for creating registers and compiling course materials.
Assisted in hiring instructors for various contracts and completed required Temporary
Employee Requisitions.
Maintained detailed spreadsheets to document all expenditures for each contract
Created presentation materials for corporate client meetings and met with contract training
clients to discuss training requirements.
Organized and improved content and design of training manuals.
Contacted clients and addressed issues in order to maintain a high degree of customer
satisfaction.
Supervised delivery of contract training programs in the absences of the Workforce
Development Consultant
Maintained and organized documents as per ISO Standards; Submitted student registration
information and grades.
Scheduled classroom/labs; submission of all required documentation for course requests and
class requests.

Niagara College of Applied Arts and Technology Welland, Ontario

ADMINISTRATIVE ASSISTANT, Technology Skills Centre January 2007 - October 2009

Maintained all apprenticeship attendance records within the Technology Skills Centre, and
reported students to the Ministry of Training Colleges and Universities for excessive absences.
Created and maintained databases.
Responsible for various administrative duties which included answering questions and
concerns of students and instructors, answered phone calls, entered grades.
Assisted instructors with preparing materials for their classes.
Represented Niagara College at the Automotive Parts Manufacturing Association Conference in
May 2007.
Planned the Convocation for the Automotive Service Technician Pre-Apprenticeship program
in March 2007 and March 2008,
Responsible for taking the minutes for various meetings.
Planned Student Appreciation Day; solicited various businesses and suppliers for donations
for students in the various programs in the Technology Skills Centre.
Volunteered for the Regional Skills Competition; my duties consisted of interviewing the
students in the small engine repair competition.
Created and edited Course Information Sheets for many Technology Skills Centre programs.
Universal ATM Services Mississauga, Ontario
VAULT STAFF October 2003 - September 2006

Answered questions and concerns from bank managers and staff from various financial
institutions/branches.
Accurately prepared daily reports providing accurate information regarding coin holdings for the
Royal Canadian Mint, Head Offices of Royal Bank, Canadian Imperial Bank of Commerce, Bank of
Montreal, Toronto Dominion, and Bank of Nova Scotia.
Accurately prepared coin loads for each financial institution and ensuring that armored trucks
received proper shipments.
Adhered to all rules and policies to properly receive and secure cash shipments.
Responsible for checking in and checking out cash parcels.
Ensured that armored truck staff had proper paperwork for branches detailing shipments that
they were to receive.
Accurately balanced coin holdings daily.
Possessed an "Authorization to Carry'' permit which allowed carrying a firearm while on duty.
Responsible for securing approximately $100 million dollars on a daily basis including savings bonds,
precious metals and diamonds.
Facilitated arrangements for special deliveries of coin or cash parcels for various branches
throughout Southern Ontario.
Proficient in various computer programs including Microsoft office.
Dispatched armored trucks to complete special deliveries and no-access calls.
Investigated missing parcels and reported all information to supervisors.

Universal ATM Services Mississauga, Ontario

MONEY ROOM STAFF January 2003 - October 2003

Prepared cash shipments for Automated Banking Machine's.

Balanced ABM cash to provide reconciliation department with accurate information for each
machine.
Followed proper procedures and policies to ensure that cash tables were consistently accurate.
Responsible for securing and handling millions of dollars each day.
Accessed various computer programs including Microsoft office on a daily basis.
Followed all security guidelines which included possessing confidential passwords, using
electronic tokens, fingerprinting, scanning, and always working in pairs.
 EDUCATION

Niagara College of Applied Arts and Technology Welland, Ontario

OFFICE ADMINISTRATION-EXECUTIVE CO-OP DIPLOMA Fall 2016 - Present

Niagara College of Applied Arts and Technology Welland, Ontario

ADVANCED COMPUTER APPLICATIONS CERTIFICATE September 2009
Completed certificate with an average of 96%

Niagara College of Applied Arts and Welland,Ontario

Technology April 2002
POLICE FOUNDATIONS DIPLOMA

E. L. Crossley Secondary School Fonthill, Ontario

ONTARIO SECONDARY SCHOOL DIPLOMA June 1999

CERTIFICATIONS
Possession and Acquisition License - October 2003
Lift Truck Training Certification - May 2007
Accessibly Services for Colleges Customer Service Standards Course - November 2009
First Aid and CPR training - January 2010
Leadership from Within - March 2010
WHMIS Certification - April 2010

AWARDS
Received a scholarship from the Buffalo Sabres Alumni Association in 1999, to cover tuition costs.
REFERENCES
Dr. Adel Esayed
Chair, School of Technology
Studies Niagara College
300 Woodlawn Rd.
Welland, Ontario L3C
7L3 905-735-2211
Ext. 7315
Wayne Toth
Co-ordinator, Motive Power
Programs Niagara College
300 Woodlawn Rd.
Welland, Ontario L3C
7L3 905-735-2211Ext.
7875
Bruna Buonocore
Assistant to the Chair, School of Technology
Studies Niagara College
300 Woodlawn Rd.
Welland, Ontario L3C
7L3 905-735-2211Ext.
7890
Sam Dimartino
Workforce Development Consultant
Workforce & Business Development
Division Niagara-on-the-Lake Campus
135 Taylor Rd. S.S.#4 LOS 1JO
Niagara College,
Canada 905-641-
2252 Ext. 4430