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Latisha Smith

603 Beacon Circle


Springfield, MA
(413) 246 - 5723
SLatisha24@yahoo.com
Highlights:
• Proficient use in Microsoft Word, Excel, Power Point and Publisher.
• Basic Office Skills in Filling, Faxing, Copying and Alphabetizing Documents.
• Excellent Communication/Problem Solving.
• Ability to work within a team atmosphere.
• Quickly learn procedures and methods.
• Dependable - can work without supervision.
• Basic Data Entry Skills.
Experience:
Association for Community Living Springfield, MA
Case Manager/Residential Support Staff 3/09 to 6/09
• Monitored and assisted for elderly clients in a residential setting.
• Distribute prescribed medications under written direction of physician and as di
rected by Appointed Residential on site nurse.
• Stride in providing individuals with developmental disabilities the opportunity
to reach their fullest potential and be valued member of their communities.
• Problem Solving and Excellent Communication.
Wingate Springfield, MA
Nurses Aide 2/06 to 5/08
• Provided specific care for residents in Alzheimer’s unit.
• Assisted Residents and providing enrichment opportunities and responding to thei
r needs with compassion and care.
• Provided Excellent Communication skills
• Observed and monitored activities, Maintain daily logs at the beginning and end
of every shift.
(FEMA) Federal Emergency Management Agency Enfield, CT
Customer Service Representative 11/05 to 3/06
• Processed claim for Hurricane victims.
• Obtained information from incoming calls to be directed to correct relief or aid
e programs that were available.
• Forwarded report of disaster claims and claim forms to insurance company.
• Acted as intermediary between company and insured.
• Excellent Customer Service skills/Problem Solving.
Baystate Gas Company Springfield, MA
Customer Service Representative 6/05 to 11/05
• Executed daily operations of issuing new accounts with customers.
• Opened accounts and explained information and correct procedures.
• Answered customer questions/Resolved any issues regarding bill or company polici
es.
• Collected delinquent accounts and worked with customer to devise payment plans.
Education:
Corporation for Public Management Springfield, MA
Employment and Training 7/10 to Current
Central High School Springfield, MA 2002
Massachusetts Career Development Institute Springfield, MA
CPR/First Aide/Nurses Aide Certificate 2005
Mt Zion Baptist Church Springfield, MA
Volunteer Soup Kitchen/Youth Counselor Staff 2002

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