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ON
FOR
SAMINER
0
ACKNOWLEDGMENT
and management, for providing me this opportunity to apply our theoretical skill in this practical
field.
management for her valuable guidance and suggestions during the study. I am thankful to Dr.
Rana Pratap Pal (HOD, Dept. of management) for his inspiration. Without their support, I
Finally, my sincere regards to our respondents who spared their valuable time to hear my
propositions and share thoughts. Without their feedback learning could not be achieved.
Shrutinath Mukhopadhyay
1
STUDENT DECLARATION
fulfilment of the required for MBA from WBUT is my original work. I declare that this project
has not been published previously elsewhere, it is the of my own effort & has been taken fully
for academic purpose. All education materials consulted during the study have been declared in
the reference. I have done this work independently under my internal guide Dr. Oindrila
Management, Kolkata. This project work has not been submitted in full part to any Institute or
..
Shrutinath Mukhopadhyay
2
EXECUTIVE SUMMERY
The project was taken into consideration for the sales analysis and marketing research on pain
management in Abbey health care pvt. Ltd.
The main task assigned was to take personal order booking details of the combination drug
Acebey-p and to solved sales related problem and finding the opportunities to increase sales
volume. It also focuses on the competitors product like Zerodal-sp and Hinac-p, as main
competitors.
The primary objective of the study is to analyze the competitive strength of different brands of
different companies within the purview of two specific molecules, namely Aceclofenac and
paracetamol for the marketing of combination drugs under the same domain and to know about
therapy approach of this drug. The several molecules like- ACELOFENAC and PARACITMOL
in this molecules ABBEYs market share is very low in compare to other rivals and the reason
behind it that short term investment and effective sale fore. Mainly company focuses on the
Low-class customers. That also observed during study.
3
CERTIFICATE
This is to certify that this project report entitled SALES ANALYSIS AND MARKETING
LTD submitted to CIEM, Kolkata is bonafide record of work done by MR. Shrutinath
Asst. Professor
Marketing
Management Department
CIEM
4
Content Page No
CERTIFICATE
ACKONOWLEDMENT 1
STUDENT DECLARATION 2
EXECUTIVE SUMMERY 3
5
Research Design
Sample Deign
CHAPTER-7 CONCLUTION 40
QUESTIONNAIRE
CHAPTER-11 REFERNCES 47
6
INTRODUCTION OF THE PROJECT
significance for the company. The survey was conducted in the period of August- September
2017. Which provides many useful information to company about the sale persons, product,
monthly sales, promotion tools and drug segment based on a molecule etc. This information is
very useful for the company to analyze the overall sales pattern of the concerned molecules and
knowing about the sales of competitor products in the same segment. All the information will
guide the management in making their sales strategy pertaining to Odisha; which will ultimate
contribute in the objective of sales useful for future researches. Finally, the research has gained a
lot from the research and acquired a good insight about the subject i.e. market survey in general
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CONCEPTUALISATION
In present era of competitive business environment current and updated market information is
the foundation in taking key managerial decisions. This is true in every business and
pharmaceutical sector is not an expectation to this. Therefore, gating right and timely
information from market play a vital role in this success of company and every corporation is
seeking for fresh information about market. There are many ways by which a company can get
information about the market. Following are the few methods by which an organization can
Sales person
Market survey
Magazines and newspapers are the important secondary sources of collecting various
informations regarding the market scenario of an industry. The main advantage is that
the information provided by these sources gives a good idea about the companys
competitive position and are comparatively cheaper and the cost effective but they do not
serve the purpose if the requirement of information is too specific and a required a due
Though, the organization always tries to fill this information gap through its sales people those
who are in direct contact with customers in the market and they always possess first hand
informations about the peculiar aspect of the business and know much about current market
happenings and customers expectations. Therefore, they are positioned to pick up the
information missed by other means. They are widely used by many organizations, but this
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method also has some limitations like the sales representatives are very busy in their work and
often fail to pass on the information. Also, some sales person doesnt know which type of
The above weaknesses made compulsory for the organizations to take the help of market surveys
to cater the specific information need of their business. It is an important tool for systematic
gathering, recording and analysis of data about the specific problems relating to the business
organization. Though, this method is costly and time consuming but the informations provided
by the market survey are the original one and cater to the specific aspect of the problem so that
the real solutions can be obtained of complex business problems and suitable strategies may be
The present project entitled sales analysis and market research in pain management in Abbey
health care pvt. Ltd is basically undertaken to consider the specific aspect of information need
of the company as company was interested to know the sales of its molecules in Gurgaon as
compared to their competitors products in the particular segment so that suitable sales strategies
9
PHARMA INDUSTRY OVERVIEW-
The Indian Pharmaceutical Industry today is in the front rank of Indias science-based industries
with wide ranging capabilities in the complex field of drug manufacture and technology. A
highly organized sector, the Indian Parma Industry is estimated to be worth $ 4.5 billion,
growing at about 8 to 9 percent annually. It ranks very high in the third world, in terms of
technology, quality and range of medicines manufactured. From simple headache pills to
sophisticated antibiotics and complex cardiac compounds, almost every type of medicine is now
made indigenously.
Playing a key role in promoting and sustaining development in the vital field of medicines,
Indian Pharma Industry boasts of quality producers and many units approved by regulatory
authorities in USA and UK. International companies associated with this sector have stimulated,
assisted and spearheaded this dynamic development in the past 53 years and helped to put India
highly fragmented with more than 20,000 registered units. It has expanded drastically
in the last two decades. The leading 250 pharmaceutical companies control 70% of the
market with market leader holding nearly 7% of the market share. It is an extremely fragmented
The pharmaceutical industry in India meets around 70% of the countrys demand for bulk
drugs, drug intermediates, pharmaceutical formulations, chemicals, tablets, capsules, orals and
injectable. There are about 250 large units and about 8000 Small Scale Units,
which form the core of the pharmaceutical industry in India (including 5 Central
Public Sector Units). These units produce the complete range of pharmaceutical formulations,
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i.e., medicines ready for consumption by patients and about 350 bulk drugs,
i.e., chemicals having therapeutic value and used for production of pharmaceutical
formulations.
Following the de-licensing of the pharmaceutical industry, industrial licensing for most of the
drugs and pharmaceutical products has been done away with. Manufacturers are free to produce
any drug duly approved by the Drug Control Authority. Technologically strong and totally self-
reliant, the pharmaceutical industry in India has low costs of production, low R&D costs,
trade. The Pharmaceutical Industry, with its rich scientific talents and research capabilities,
supported by Intellectual Property Protection regime is well set to take on the international
market.
Research and development has always taken the back seat amongst Indian
pharmaceutical companies. To stay competitive in the future, Indian companies will have to
The Indian pharmaceutical industry also needs to take advantage of the recent advances in
biotechnology and information technology. The future of the industry will be determined by how
well it markets its products to several regions and distributes risks, its forward and backward
integration capabilities, its R&D, its consolidation through mergers and acquisitions, co-
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COMPANY INTRODUCTION
ABBEY HEALTH CARE is a reputed Kolkata based fast growing pharmaceutical company,
2 EXEMPLARY LEADERSHIP
ABBEY are having a proven range of result oriented, ethical, multidimensional products
Abbey maintain stringent quality standards for their products and provide cost competitive,
as Non-govt company and is registered at Registrar of Companies, Kolkata. Its authorized share
capital is Rest. 15,000,000 and its paid-up capital is Rest. 11,500,000.It is involved in
Abbey Healthcare Private Limited's Annual General Meeting (AGM) was last held on 19
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September 2016 and as per records from Ministry of Corporate Affairs (MCA), its balance sheet
Directors of Abbey Healthcare Private Limited are Kaushik Chatterjee, Saya Shankar
NIHARIKA APATMENT 1ST FLOOR, FLAT NO. 1A AND 1B, P.O. NAKTALA KOLKATA
WB 700047 IN , - , .
Company Details
CIN U24234WB2006PTC112090
LIMITED
13
CIN U24234WB2006PTC112090
Category
activity.
Number of Members 40
14
Paid up capital 11,500,000
NEW PRODUCTS
They are: -
ACEBEY-P-MR-TAB
ACEBEY-P-SUSP
ACEBEY-P-DS-SUSP
DIASTAT-1
FM-TAB
FM-TAB
LM-TAB
LM-SYR
MVA-DROP
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MANUFACTURING FACILITIES:
Company have no manufacturing facilities yet but abbey think to be formation plant in
future year.
The companys internal control procedures are designed to keep pace with the organizations
growth in size and complexity of operations. These measures ensure compliance with various
policies, practices and status. Abbeys internal audit team carry out extensive audits accords
across all functional areas, throughout the year and submit their reports of the Audit committees
HUMAN RESOURCES
In keeping with its policy of enhancing the individuals growth potential within the framework of
corporate goals, training of technical and marketing personnel continued to receive maximum
attention. The Director records their appreciation of the support and contribution of all
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In association with ABBEY health care pvt. Ltd. EDQ studies make a foundation for
educational course for management studies in pharmaceutical sale & marketing. To job function
Market research is the process of collecting and analyzing information about the customers you
want to reach, called your target market. This information provides you with the business
intelligence you need to make informed decisions. Market research can help you create a
business plan, launch a new product or service, fine tune your existing products and services,
expand into new markets, develop an advertising campaign, set prices, and/or select a business
location.
The project entitles sales analysis and market research of pain management in Abbey Health
Care pvt. Ltd. is aimed to examine the sales volume of Abbey and competitors to know their
17
OBJECTIVES OF THE STUDY
The primary objective of the study is to analyze the competitive strength of different brands of
different companies within the purview of two specific molecules, namely Aceclofenac and
paracetamol for the marketing of combination drugs under the same domain. To achieve the
2. To find out the availability of different brands in given field of combination drugs of
different companies.
4. Opportunity of drug.
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RESEARCH
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RESEARCH
RESEARCH METHODOLOGY
Nature of Research:
An Exploratory approach was followed since this involved conducting the survey in which data
is collected about the sales of different brands of combination drugs to know about the sales. It is
aimed specially at collecting information from various sales persons operating in the Odisha.
Research design:
The field survey for the project was conducted through a structured questionnaire for
salespersons (see Appendix). The questionnaire contained seven closes ended and no open-ended
questions aimed to know about the sales and availability of Different brands considered in the
study. All the data collected, are divided into primary data as well as secondary data.
The present study was conducted in Odisha. The chosen research instrument was structured
questionnaire with seven close ended questions and technique was telephonic interview through
the structured questionnaire. The sampling technique was convenient sampling. About 20 sales
persons were covered in survey in Odisha during study, hence sample size was 20.
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Sample Size: Sample size was 20 marketing representatives. Who ware promoting drugs.
Sample Fame: Marketing Manager and sales representatives who ware promoting drugs.
PRIMARY SECONDARY
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ANALYSIS AND INTERPRETATION
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ANALYSIS AND INTERPRETATION
Interpretation 1: For prompt relief from pain and inflammation, this drug is usually used
ZERODAL-SP TABLET
HIFENAC-P
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3) BENEFIT OF ACCEBAY-P
Good quality
Price
Good service
Table No: 1
attributes service
Number of 12 2 2 4
responses
Percentage 60 10 10 20
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Benefit of Acebey-P
12
4
2 2
Benefit
GOOD
SERVICE
20% GOOD QUALITY
PRICE NETWORK
10% GOOD
QUALITY PRICE
NETWORK
60% GOOD SERVICE
10%
Interpretation3: It could be interpreted that perception of the quality of the combination drug
Acebey-P is very good as per the marketing representatives of Abbey Health Care Pvt. Ltd.
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4) BUSINESS OPORTUNITY OF MOLECLUE
A) OTC Market
B) Prescription Market
Table No: 2
Name of response 8 12
Percentage in 40 60
BUSINESS OPPORTUNUTY
12
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OPPORTUNITY
40%
60% OTC MARKET
PRESCRIPTION
Interpretation 4: Most of representatives prefer the prescription market rather than OTC
market.
5) MARKET PROMOTION
o WITH BONUS
YES NO
Table No: 3
Name in response 14 6
Percentage 70 30
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PROMOTION
30%
YES
NO
70%
PROMOTION
14
YES NO
6) TARGET CUSTOMER
CHEMIST
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DOCTOR
Table No: 4
Name of response 14 6
Percentage 70 30
TARGET CUSTOMER
30%
CHEMIST
DOCTOR
70%
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TARGET CUSTOMER
14
0 0
1 2 3
Series1 Series2
Table No:5
No of response 18 2
Percentage 90 10
30
ADVERTISEMENT EFFECT
20
15
10 18 YES
5 NO
0 2
YES
NO
ADVERTISEMENT EFFECT
NO
10%
YES
90%
YES NO
8) THERAPY APPROCH
o REEUMATOID ARTHITIS
o OSTEOAR THRITIS
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o ANKYLOSING SPONDILITIS
Table No: 6
No of 4 2 4 2 2 2 4
response
Percentage 20 10 10 10 10 10 20
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APPROACH
2.5 RHEUMATOID ARTHRITIS
2 2 2 2
1.5
STEOAR THITIS
1 1 1 1 1
0.5
ANKYLOSING
0 SPONDILITIS
LOW BACK PAIN
Therapy Approach
ACUTE DENTAL
RHEUMATOID
PAIN
POST TRAUMATIC ARTHRITIS
20% STEOAR
20% THITIS
POSTPAIN
OPERATION 10%
ANKYLOSING
10%
PAIN
LOW BACK PAIN
SPONDILITIS
10% 10%
20%
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Interpretation 8: This data shows that in rheumatoid arthritis and acute dental pain this drug used
mostly.
Table No:7
2015-2016 1961931
Table No: 8
OBJECTIVE
PADHAN
LUHA
MOHANTY
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4 KALANDI ANGUL 400 1000
CHITRAN NAIK
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Figure8: showing personal order booking graph target details of Odisha for month of July 2017
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FINDING AND RECOMMENDATION
FINDINGS
1. ABBEY has Various molecules, which are considered for study in Odisha. (Base on
interpretation no 1)
2. Competitors product have more molecule and different in dose. (base on interpretation 2)
3. Product quality is quite good though Abbey is a small pvt. ltd company, not compromise
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4. Prescription market is most stable market for product promotion and establish product in
5. Salespersons generally got from the company bonus and gifts. But in current comparative
market position bonus help in short term boost of selling Acebey-p. (base on
interpretation5)
6. Sales persons target doctors for sailing product. Like Abbey small pharmaceutical firm
establish trust and faith on their customers to enlarge market share. (base on
interpretation 6)
7. For establish band and create position in market advertisement is useful promotional tools
8. Acebey-p mostly use for dental and arthritis pain therapy. (base on interpretation8)
9. The growth of the product is good accounting to time and endorsement. (base on
interpretation 9)
RECOMENDATION
1. Company should distribute its catalogue more and more, so that its products are
2. Acebey-p competitors are all those company who market their pain management
product in Odisha market. So, need to more cover market especially urban market
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3. Quality of product is key factor of Acebey-p so for establish on market need
advertisement and other promotional tools for hiding this quality. (base on finding
no 3)
4. Prescription market is most preferable point for promotion and create trust but
their need a customer care center and it must cover a large area, so there is a need
for sub-dealers under the customer care center so that the products can reach to
product, Acebey-p is a new product so its need to introduce market very first
6. Doctors are most preferable target for establish on market. Sales persons needs
much expert in sailing skill, process, the representatives should be given frequent
management therapy its very useful, but small pharmaceutical company need first
promotion with campaign like blood donation camp, dental checkup, boon density
collects information about product, competitor, market etc. for better market share
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9.Growth of Acebey-p is quite goods according to small pharmaceutical but for more
sale in market, number of retailers in Odisha interior is to be looked with importance as there
are large numbers of small customers but they are still to be tapped. (base on finding no 9)
CONCLUSION
(company sale)
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The market share of different products is calculated with help of conducted survey i.e. according
to salespersons responses towards their sale and knowledge. All the responses given by all the
surveyed salespersons are taken together and the average of their responses are taken and
according to that the market share of different products along with ABBEY products are
calculated.
The several molecules like- ACELOFENAC and PARACITMOL in this molecules ABBEYs
market share is very low in compare to other rivals and the reason behind it that the
advertisement doing by the company is very less. In case of other molecules company have a not
in good market share based on his quality of products.
Mainly company focuses on the Low-class customers. That also observed during study.
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2. The study is related to a period of august September
3. Response from the respondents may be different from actual view. Respondents might
4. Collecting information from salespersons during the working hours was also critical.
5. The salespersons do not show any interest in filling the questionnaire because they
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(1) This chapter includes what was the importance of the study, means how it is beneficial to
other persons includes employees of the company, for top management of the company, and for
the person after me who was going to study the respective topic as secondary data.
(2) This chapter contains how much study has been taken place on the same topic before me.
(3) This chapter contains all the information regarding the topic Sales Analysis and Market
Research its uses, methods, objectives, problems mean all the detail of the complete topic.
(4) This chapter contains what was my main aim to do the study of the topic Sales Analysis and
Market Research on which point I concentrate more means what was my projects primary aim.
(5) This chapter contains objectives and hypothesis. Hypothesis means the presumptions that I
(6) This chapter contains all the information about the research methodology used for doing the
entire study. Research methodology includes research design, universe and survey population,
(9) This chapter contains all the informations means how I organize my study.
(11) This chapter includes from where I collect all the data, which I use in the project
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44
ANNEXURE
QUESTIONNRE
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Sales Person: .
Location Address: .
Mobile No:
H.Q Name: .
Yes No
ACEBEY P-MR-TAB
ACEBEY-P-SUSP
ACEBEY-P-DS-SUSP
QUALITY IN GOOD
NETWORK
GOOD SERVICE
PRICE
OTC Market
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Prescription Market
With Bonus
With Gift
Chemist
Doctor
RHEMATOID AETHRITIS
STEOAR THITIS
ANKYLOSING SPONDILITIS
BIBLIOGRAPHY
1. WEB REFERENCE
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www.abbeyhealthcare.org.uk
Kothari C.R., Research Methodology Methods & Techniques, New Delhi, WISHWA
Publications, Second Edition
Kotler Philip, Marketing Management, New Jersey, Prentice Hall International, Inc., 2002-
2005
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THANK YOU
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