Planned Maintenance

US

Maintenance Instructions
System
Planned Maintenance

ACUSON X300, ACUSON X300 PE ultrasound systems

© Siemens, 2011

The protocol US11-101.832.01.04.02 is required for these

instructions
10132987
10037409

© Siemens, 2011
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Print No.: US11-101.831.01.04.02 English

Replaces: US11-101.831.01.03.02 Doc. Gen. Date: 03.11
n.a.

Part No.: n.a. 2011

Ultrasound
2 Copyright / Version / Disclaimer
1Copyright / Version / Disclaimer

Copyright
“© Siemens, 2011“ refers to the copyright of a Siemens entity such as Siemens Aktienge-
sellschaft - Germany, Siemens Mindit Magnetic Resonance Ltd. - China, Siemens Shang-
hai Medical Equipment Ltd. - China, Siemens Medical Solutions USA Inc. - USA and/or
Siemens Healthcare Diagnostics Inc. - USA.

Document Version
Siemens reserves the right to change its products and services at any time.
In addition, manuals are subject to change without notice. The hardcopy documents corre-
spond to the version at the time of system delivery and/or printout. Versions to hardcopy
documentation are not automatically distributed. Please contact your local Siemens office
to order current version or refer to our website http://www.healthcare.siemens.com.

Disclaimer
Siemens provides this documentation “as is“ without the assumption of any liability under
any theory of law.
The installation and service of equipment described herein requires superior understand-
ing of our equipment and may only be performed by qualified personnel who are specially
trained for such installation and/or service.

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Table of Contents 3

0 Table of Contents
1________ Planned Maintenance _____________________________________________ 4

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Performing Planned Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Required Tools, Materials, and Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Reference Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Performing Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Safety Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
General System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Functional System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Network Setup Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Peripheral Devices Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Concluding the Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2________ Changes to Previous Version _____________________________________ 18

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4 Planned Maintenance
1-
1 Planned Maintenance

1.1 Introduction
Planned maintenance (PM) is recurring and should be performed at least every 12 months.
The PM includes visual inspections, cleaning, functional performance checks, and safety
testing1 of the system and peripherals.
Prior to visiting the customer site for the PM, ask the customer to archive the patient data-
base and perform a disk defragmentation (where applicable).
After performing the PM, a Maintenance Protocol must be completed. Distribute a copy of
the completed Maintenance Protocol to the customer, the country Service Office, and the
Customer Service Engineer’s (CSE) record.
Some regions have regulations that require planned maintenance more frequently. It is the
responsibility of the CSE to be aware of and adhere to all local regulations regarding
planned maintenance intervals for this system and peripherals.

1.1.1 Performing Planned Maintenance

While performing a PM, if any of the tests fail, document the failure and do the following:
• If the customer is covered under the equivalent of a full service agreements (such as a
Performance TOP or Shared BASIC plan):
a) Repair the defect and repeat the test.
b) Document the repair and the test results.
c) If it passes the test, check Passed in the Maintenance Protocol.
• If the customer is not covered under the equivalent of a full service agreement (such as
Shared ADVANCED or EXPERT, Performance PLUS or PRO plans, or no service
agreement), discuss the failure and the expected cost of repair with the customer.
- If the customer requests the repair, obtain a customer purchase order authorizing the
billable work, perform the repair, and repeat the test. Document the test results.
- If the customer does not desire the repair, or does not issue a purchase order autho-
rizing the billable work, do not perform the repair. Check Failed on the Maintenance
Protocol and make a note in the open issues section.

1. Electrical safety testing is not required unless a primary electrical component has been replaced. Pri-
mary electrical components are found in the AC subsystem of the ultrasound system.

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1.2 Required Tools, Materials, and Documents

1.2.1 Tools
The following items should be available in the Ultrasound department. If not, the CSE will
need to bring the following items:
• Standard field service tools
• Ultrasound phantom (optional)

NOTE For calibration tools, only use tools that are within a valid cal-
ibration period.

1.2.2 Materials
• Lint-free alcohol wipes
• Ultrasound gel

1.2.3 Reference Documents

• (US00-002.860.01 / Field Electrical Safety Test Procedure)
• (US00-001.860.01 / Field Electrical Safety Test Report)
• (US11-101.860.01 / Field Electrical Safety Test Limits)
• Maintenance Protocol, US11-101.832.01.xx.02, where “xx” is the latest version
• (US11-104.843.01 / Siemens Remote Services Configuration R6.0.02 and Above)
• (US11-107.843.01 / Siemens Remote Services Configuration R6.0 and Below)

1.2.4 Acronyms

PM Preventive Maintenance
PMA Preventive Maintenance Adjustments
PMF Preventive Maintenance, Operating Value Check, Function Check
PMP Periodic Preventive Maintenance
Q System Quality, Image Quality
QIQ Image Quality
QSQ System Quality Check

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SI Safety Inspection
SIE Electrical Safety Inspection
SIM Mechanical Safety Inspection
SW Software Maintenance

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1.3 Preparations

WARNING Some ultrasound parts may have had patient contact, expos-
ing them to bloodborne pathogens.
¹ When handling parts that may have had patient con-
tact, take appropriate precautions against exposure to
bloodborne pathogens.

PM Discuss Customer Concerns

1. Perform the following:

a) Discuss with the customer how the system has performed.
b) Find out about the concerns that the customer might have regarding the system.
c) Fill out the appropriate section of the Maintenance Protocol to document customer
concerns and the actions taken to resolve the issues.
2. If the customer has concerns in regards to system performance, steps may be required
to address this. If there are no concerns, skip this step and proceed to the next step.

NOTE Be aware of billing implications for the site. If parts and labor
are not covered by warranty or contract, ensure that you
have the customer's permission before performing any work
or repairs for which the customer will be billed.

PM Maintain the Patient Database

NOTE This may not apply to all US systems. The ultrasound system
is not designed to be an archive system. A full Patient Data-
base will slow down operation of the system.

Discuss with the customer whether there are unused studies present on the system. If
there are, work with the customer to either send the unused studies to a storage device or
delete the unused studies.
PM Perform a Disk Defragmentation

NOTE This may not apply to all US systems. If it is not applicable to

perform a disk defragmentation, proceed to (Performing
Maintenance / p. 9).

To optimize system performance, defrag the hard disk drive (HDD). This process may take
an hour or more if the HDD partition, or “volume,” that contains the Patient Database is
large.

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8 Planned Maintenance

PM Perform a Check Disk (where applicable)

NOTE This may not apply to all US systems. The ChkDsk process
takes up to 25 minutes to complete.

The chkdsk command creates and displays a status report for a disk based on the file sys-
tem used. It also lists and corrects errors on the disk.

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1.4 Performing Maintenance

PM Check System Performance
Check the overall system performance by running all module tests. Refer to the associated
US system Expert Service Manual for instructions on running the individual tests.
PM Perform System Diagnostics Checks
Check the system integrity by performing system diagnostics checks. Refer to the associ-
ated US system Expert Service Manual for instructions on running the checks.
PM Perform System Calibration (where applicable)
After the system passes all system performance tests, verify the system performance.
Refer to the associated US system’s Comprehensive Service Manual or the System Veri-
fication procedure for instructions on running the system calibration.
PM System History Analysis
Review your notes from interviewing the customer. Define and report failures in order to
correlate results with the system logs and any subsequent diagnostic findings. Review the
System Logs for errors. Obtain dates and times reported for any problems. Record details
of problems found when reviewing logs.
PM Clean the System
Use a soft cloth, lightly moistened with a mild detergent solution, to clean the surface of the
system, including the system control panel, trackball, transducer holders, system side pan-
els, and any on-board OEM peripheral devices. Refer to the operating instructions for addi-
tional information on cleaning the system, transducers, and other items.

CAUTION Do not use alcohol or other organic solvents, or cleansing

agents that contain alcohol or other organic solvents to clean
the system.
¹ Damage to the system can result if alcohol or solvents
are used.

PM Clean and Inspect Transducers

Perform the following checks for each transducer:

1. Clean each transducer with a soft cloth dampened with a mild detergent solution. Take
care not to contaminate the transducer connector.

CAUTION Do not clean the transducer head with isopropyl alcohol or

other organic solvents. Do not allow the transducer cable
and connector to become very wet.
¹ Damage to the transducer can result if alcohol or sol-
vents are used.

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2. Check the transducer heads for physical damage such as cracks, splits, or any other
defects that may affect their performance. Inspect the cable and the connection at the
strain relief on both ends of the cable.

WARNING The outer surfaces of an endocavity or intraoperative trans-

ducer should be checked to ensure that there are no unin-
tended rough surfaces, sharp edges, or protrusions that may
cause a safety hazard.
¹ Check the outer surfaces of an endocavity or intraoper-
ative transducer.

3. Inspect all transducers and user accessible ports for cleanliness, damage, loose con-
nectors, bent pins, etc.
4. Using a lint-free alcohol wipe, carefully clean the transducer connector to remove dirt,
debris or dried gel.
PM Clean Air Filters
Clean or replace air filters as necessary.
PM Clean the Trackball
Clean or replace the trackball.
PM Check Monitor / Flat Panel Display (FPD)
Verify that the monitor/FPD is securely mounted on the system, and that the monitor/FPD
can be turned and tilted easily (where applicable).
PM Check Control Panel / User Interface Movement
Verify the control panel / UI moves up and down (where applicable).
PM Check Mechanical Operation

1. Verify that the following groups of controls (where applicable) are complete and undam-
aged, operate freely and correctly and are not clogged with debris or gel:
- Keyboard and UI controls
- Monitor Controls
- ECG Controls
2. Verify transducer holders and inserts function correctly.
- For systems where a “Park” position is available, verify the transducer is retained
securely.
- Verify secondary barrier doors operate freely and close completely (where applica-
ble).
- Verify caps and bezels are intact (where applicable).
3. Verify the mechanical operation of the doors and user-accessible parts.

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1.5 Safety Checks

Make sure the system is powered off and the power cord is disconnected from the external
power source.
SI Check Wheels and Wheel Locks

1. Check the wheels and wheel locks for damage.

2. Verify that all positions of the brake pedal are functional (where applicable).
SI Check Cooling Fans
Power on the system and check that the cooling fans are functioning correctly. LEDs may
be present that verify correct operation. The LED status can be identified in the associated
system Expert Service Manual.
SI Check the Power Cord
Check the AC power cord for signs of wear, heating, or any other signs of malfunction or
damage.
SI Check Electrical Safety
Perform an electrical safety check1 (see (US00-002.860.01 / Field Electrical Safety Test
Procedure), (US00-001.860.01 / Field Electrical Safety Test Report), and the
(US11-101.860.01 / Field Electrical Safety Test Limits)

1. Electrical safety testing is not required unless a primary electrical component has been replaced. Pri-
mary electrical components are found in the AC subsystem of the ultrasound system.

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1.6 General System Maintenance

PM Check Modules and Cables
With the system powered off, verify all modules are properly secured and that all cables are
properly connected.
PM Check Mandatory System Modifications
Verify all mandatory system modifications have been performed. Refer to the (Siemens
Customer Services Intranet site, For Service > Product Information > US Systems >
Updates US, http://cs.med.siemens.de/cms/productinfo/default.asp?start-
folder=e1e5c5c57686ca3cdf4a4754e0148d44) for more information.
PM Check Non-Mandatory System Modifications
Refer to the (Siemens Customer Services Intranet site, For Service > Product Information
> US Systems > Updates US, http://cs.med.siemens.de/cms/productinfo/default.asp?start-
folder=e1e5c5c57686ca3cdf4a4754e0148d44) for applicable non-mandatory system
modifications. Schedule these as required with the customer.

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1.7 Functional System Check

QSQ Check the Air Filter

1. Clean or replace the air filter as necessary. Refer to the User Manual.
2. Every six months, check the air filter.
- A pop window displays with a reminder.

Fig. 1: Air Filter Maintenance Reminder

3. Change the air filter if this menu displays.
QSQ Check the System

1. Power on the system.

2. Verify that the system initializes in the appropriate time and that the monitor / FPD dis-
plays the image screen.
3. Record the system software version on the Maintenance Protocol.
4. Verify all connected transducers are properly recognized when selected.
5. Verify the trackball is functioning smoothly.
6. Verify the operation of all modes 2D (B) mode, M mode, and C mode.
7. Verify the operation of Doppler mode. Invert the waveform and verify that sound is audi-
ble from both speakers.
8. Functionally test all operator controls and indicators, including the alphanumeric key-
board and the touch panel. Verify the appropriate LED indicators illuminate.
9. Check the system time and date, and correct them if necessary.
10. Verify the CD/DVD-R / RW driver is working properly by archiving a patient study to the
disc, then retrieving the patient study from the disc.
11. Verify installed upgrade features are working properly.
12. Perform a backup of System and Preset data as required by each system to their
respective Customer / CSE Service Backup Disk.
QSQ Check Image Quality and Transducers
For each site transducer, verify the following:

1. Use the Service-specified tissue-mimicking phantom, or equivalent, and check the near
field in 2D imaging.
2. Look for dropout and lines in the image near the transducer face (dark columns ema-
nating into the image).

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3. While scanning, flex the cable at the strain relief and verify that the image quality is not
affected.
4. Check the Freeze function using all applicable transducers, the control panel, and the
footswitch (if installed).
5. Correlate results with any diagnostic problems. If any diagnostic problems are found,
record the images for return with the Transducer.

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1.8 Network Setup Check

PMF Verify network settings (if applicable)
If the system is connected to a network, perform the verification steps in this section. Verify
that the Network settings match the customer’s requirements.
PMF Verify SRS Connection (if applicable)
If a system is not yet configured for the SRS connection, set up the system for an SRS con-
nection. If a system is already configured for SRS connection, perform a connection test.
Refer to either Siemens Remote Services Configuration for r6.0.02 and above
(US11-104.843.01 / Siemens Remote Services Configuration R6.0.02 and Above), or Sie-
mens Remote Services Configuration for r6.0 and below(US11-107.843.01 / Siemens
Remote Services Configuration R6.0 and Below).

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1.9 Peripheral Devices Check

Siemens recommends to clean and check peripheral operation for Siemens-supplied
peripherals. Additional information on peripherals settings can be found in Installation >
Peripherals.

1. Perform verification and planned maintenance of the peripherals installed at the site.
Ensure that they are part of the original or subsequent installation by Siemens.
2. On the checklist, check only those installed. These may include but are not limited to:
- BW Printer
- Color Printer
- VCR
- DVR
QSQ BW or Color Printers

1. Freeze an image and test each printer by making a print of the image.
2. If necessary, optimize printer settings together with the customer. Refer to the applica-
ble Expert Service Manual for more information on optimizing settings.
QSQ VCR or DVR

1. Test the VCR and DVR by recording an image and playing it back.
2. Check the Doppler audio and verify it is being recorded and played back.
3. Verify the microphone operation.
4. If necessary, clean and test the VCR and DVR according to the OEM’s operating
instructions.

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1.10 Concluding the Maintenance

PM Check System / Preset Data (Backup)
If any changes are made to System / Preset Data as a result of discussions with the cus-
tomer, back up this data and keep the disk on-site.
Perform a backup of System and Preset data as required by each system to their respective
Customer / CSE Service Backup Disk (where applicable).
PM Concluding the Maintenance

1. Discuss with the customer the maintenance findings and any items noted in the
included Maintenance Protocol.
2. Obtain the customer’s signature on the Maintenance Protocol, if possible.
3. Give the customer the completed Maintenance Protocol, and return a copy to the
Regional Service Office or Home Office, as appropriate to the region.

NOTE Keep a copy of the completed Maintenance Protocol as a

CSE record.

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18 Changes to Previous Version
2-
2 Changes to Previous Version
Change(s) Description
Revision 04 Added references to (US11-104.843.01 / Sie-
mens Remote Services Configuration R6.0.02
and Above) for both r6.0.02 and above, and r6.0
and below system.
Revison 03 Removed section of Air Filter replacement, added
DVR to VCR and DVR section, and made minor
documentation corrections throughout.
Revision 02 SONOLINE/ACUSON Antares, SONOLINE
G60S, ACUSON Cypress, ACUSON X300 and
SONOLINE G40 families
Updated the list of references: Added links to the reference procedures.

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