A Colloquium Presentation

on
The Conversational Web
Presented By

Abhijeet Kumar(14BEC002)

Shri Mata Vaishno Devi University

Department of Electronics and communication engineering
Contents:-
Introduction
The conversational web
Why conversational web ?
Constituents of conversational web
Elements of conversational web(chatbots & virtual assistants)
Applications and Examples
Future Aspects
References
Thank you
Introduction:-
The Conversational Web:-
• The conversational web is all about expanding the way we interface
and interact with the web.
• Until recently, most interaction online has been in the form of text
search. However, with chatbots and virtual assistants, we are now
accessing information with conversational interfaces that are
seamlessly integrated into a variety of applications.
Why Conversational Web ?
• We are entering a new phase of technology disruption that will rival
the changes in the 1990s when the internet transformed the world
forever.
• This technology is introduced to make the internet seamless and
transform the way we work, live and play.
• This next phase of disruption is going to make technology invisible,
making the way consumers get their information and buy products
easier and integrated into their everyday lives
 Chatbots

Conversational
Web

Virtual
Botnik
Assistants

Constituents of conversational web

Chatbots:-
• Chatbots are the first step in this transition. Primarily text-based
computer programs, chatbots simulate conversation with people or
applications using artificial intelligence.
• Integrated into messaging applications, chatbots make it easier and
more convenient for customers to engage with brands by streamlining
customer interactions.
• E-commerce, customer service and call centers have adopted chatbots
to perform simple tasks and typically provide a specialized service
such as helping you troubleshoot your cable box or collect relevant
information before sending you to a live human in customer service.
Virtual Assistants:-
• By 2020, 30% of the web browsing sessions will be done without
using a screen/keypad but rather through voice.
• The introduction of voice-activated digital assistants such as Apple’s
Siri, Amazon’s Alexa and Microsoft’s Cortana now enable us to use
speech as the primary web interface to search the web and get answers
to everyday questions.
• Using voice and eliminating the need to use your hands and eyes for
browsing, voice extends the web experience during activities such as
driving, cooking, learning, working (multitasking) .
Virtual Assistants:-
 For example, the new Amazon Echo Show uses voice-activated Alexa
to initiate web activity and integrates voice activated video for two-
way conversations.

 Remote monitoring online learning and entertainment. The

new Amazon Look also uses Alexa and seamlessly integrates a voice-
activated camera and social media so that you can instantly post your
photo.
Applications and examples:-
• Medical Chatbots:- Modern day medical startups and companies are
working on using chatbots to identify patient issues online in minutes.
• Customer Care Chatbots:- Microsoft and many other companies use
chatbots to address user problems. This saves them a lot of human
resource, time and money.
• Some good chatbot examples are Cardea on Skype and Ruuh on
Skype.
Applications and examples (contd…)
• Facebook's M is expected to be available to hundreds of millions
on Facebook Messenger by 2018.
• Apple and Google have large installed bases of users
on smartphones and Microsoft has a large installed base of Windows-
based personal computers (where Cortana works in addition to phones
and smart speakers); meanwhile, Alexa was the first to get the ability
to place online e-commerce orders, from Amazon.
Future Aspects:-
Botnik

• There are more ways to interact on the web beyond chatbots and
virtual assistants on the horizon. It is believed the term chatbot is
limited and the term botnik is proposed to encompass all
conversational interfaces such as voice, biometrics, augmented reality,
virtual reality, and some other forms of reality yet to be defined —
including, one day, perhaps, a direct interface to the human brain.
• Elon Musk’s new company Neuralink is exploring the brain to
computer interface.
Future Aspects(contd…)
• Botnik

• For example, the AR viewer in Amazon App, is a great example of

early Botniks.
• Micorosft Holo Lens is also an example of AR (augmented reality)
interactions using Botnik concepts.
References:-
[1] P. Haase, D. Herzig, M. Musen, D.T. Tran: “Semantic Wiki Search”, Proc. of 6th
European Semantic Web Conference (ESWC), 2009.
[2] S. Shekarpour, S. Auer, A.N. Ngonga, D. Gerber, S. Hellmann, C. Stadler:
“Keyword-driven SPARQL Query Generation Leveraging Background
Knowledge”, Proc. of International Conference on Web Intelligence (WI), 2011.
[3] A. Simitsis, Y.E. Ioannidis: “DBMSs Should Talk Back Too”, Proc. of 4th
biennial Conference on Innovative Data Systems Research (CIDR), 2009.
THANK YOU