Data Refinery

Data Sheet
Turn Your Data into Business Value

T
oday’s digitally savvy customers expect highly personalized services. To win the hearts
and minds of digital customers, services need to be created and offered at the right
moment, in the right channel, and every action should be based on individual customer’s
behaviour and service usage. Many telcos are struggling to live up to these expectations.
The average net promoter score (NPS) for a global CSP is as low as 6, compared to new
market entrants and over-the -top (OTT) services providers, who are close to 70. Providing
a personalized digital customer journey is all about applying better technologies and data-
driven business strategies and models to improve the way telcos engage and serve their
customers. Capturing the right data at the right moment and being able to act in real-
time based on a holistic 360º customer view has become a true competitive advantage.

Data Refinery plays an important role in supporting the Digital Customer Journey. It provides
a layer of intelligent fast data to enable real-time decisions and actions. The software has
the capacity to capture and process vast amounts of raw data in-stream. As a totally vendor
and technology service agnostic solution, Data Refinery captures data of any type and from
any source, including social media, apps, connected devices, networks, locational data and
services. It then refines that data with important contextual information and sends it on to any
target business application – all in real time. As a result, Data Refinery allows telcos to build
a 360° profile of their customers based on diverse data sources. That profile is then available
for other business systems, allowing telcos to craft intelligent, individualised service offerings,
customer programs and more. Additionally, Data Refinery hides all technical complexity
between the network and OSS/BSS layers through a unifying processing layer.

Why Data Refinery? • Enables data driven operations: Data Refinery collects, unifies and refines siloed data and
provides it as an input for any business application in real-time. It ensures the right data
automatically ends up in the right place, in the right format, at the right time – empowering
truly data driven operations.

• 360 view of your data: Data Refinery collects and refines data from customers’ digital
moments based on service usage, application, location, device and network data. It gives
you an actionable and real-time 360° view of a customer to perfect the customer journey, to
personalise offers and promotions and to engage with the right message at the right time.

• TCO savings: By consolidating systems and data silos Data Refinery helps you reach
considerable OPEX savings. Typical OPEX saving level in our past deployments has been
between 30-80% vs. siloed solutions.

• 100% reliable: Thanks to Data Refinery’s advanced architecture, you never lose a single
bit of valuable information. You can put all data into active use and ensure every event gets
monetized.

• Intuitive user interface: Monitor, design and configure streams and processes with ease.
Clear data visualization. Customize dashboards to suit your business needs.

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• Easy to integrate: Data Refinery integrates easily to any technical environment and can
access any digital source in any format thanks to its 1000+ off-the-shelf interfaces. Vendor
and technology agnostic. Deploy to cloud if you need.

• Trusted by 150 operators: Operators of all sizes and volumes rely on Data Refinery,
including India’s Bharti Airtel, Indonesia’s Indosat, Argentina’s Telefonica, Saudi Arabia’s
Mobily, Denmark’s TDC and The Netherlands’ Ziggo. In all, Data Refinery processes
more than 20 percent of the world’s mobile usage data. The consulting and research
firm Analysys Mason has recognising Comptel as one of world’s leading data processing
vendors.

• Scales to your business needs: Light investment in HW, scales as your technical or
business needs grow. Data Refinery can process and turn any amounts of raw data into
valuable, purpose-driven, real-time actions.

Key Features Feature Benefits

and Benefits 1000+ interfaces • Easy integration to existing and 3rd party
systems

Online/real-time + offline data • Hybrid data processing capabilities supporting

processing evolution in network and front office layers.

Support for cloud business model • Cost savings, agility, speed

Support for virtual networks • Deploy to virtualized data centre and ability in
integrate with NFV/SDN

Data Refinery SDK • Readymade development and testing

environment for building new streams and nodes

Modular architecture with • Brings elasticity and scalability for business

intelligent nodes and streams requirements

Network model for connecting
streams to network
• Ability to manage and monitor connection points
between network, mediation and front office
applications
• Single collector/distributor node can be
connected to several entities (network element,
target system, etc.)

Preconfigured streams • Shorter time to market with preconfigured and

(e.g. Volte/IMS, CDF/CGF, GSMA, tested workflows
TAP/RAP/NRTRDE)

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Software products Data Refinery is a software suite for data integration, consisting of three software products:
Data Refinery Convergent Mediation, Data Refinery Wholesale Billing and Data Refinery
Enterprise Data Processing.

Data Refinery Convergent Mediation: Offers modern billing mediation for digital telcos. It
reliably collects and refines usage data and delivers it to OSS/BSS systems (billing, fraud
management, revenue assurance etc.) in real-time. 1000+ off-the-shelf interfaces enable
fast and vast data integration.

Data Refinery Wholesale Billing: Secures wholesale, roaming and interconnect related
revenue streams and enables complex partnering business models. It is based on Capana
CapSettle, integrating with Data Refinery Convergent Mediation.

Data Refinery Enterprise Data Processing: Designed to enable future digitalization.

It collects and refines any digital data in real-time and delivers it accurately to selected
business applications and provides versatile Extract - Transform - Load (ETL) and Complex
Event Processing (CEP) tools to turn raw data into immediate business value.

Picture 1. Data Refinery high level

architecture.

Use case examples Use case Description

Consolidation and Convergence
System consolidation
Multi-CSP data centre
Partner Management and Wholesale
billing
Consolidation of point mediation
systems into one single platform, for example
mobile and fixed data processing through a
single platform.
CSP group-wide mediation consolidation
across different countries.
Consolidation of all B2B business models and
revenue streams into one single system. From
data collection to settlements, reconciliation
and accounts receivable for all wholesale
relations, internal as well as external.

OSS Mediation
Probes collection Probes collection from various NEs using real-
time protocols like NetFlow, SNMP, etc.

Formats mapping Transforms offline and online data into different

formats. E.g., information from ASN.1 can be
transferred over SOAP to a northbound system.

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Use case Description

LTE Mediation and Charging
LTE/IMS mediation
OTT data processing
OTT Settlements
Diameter/Online charging proxy
Big Data & Analytics
Complex Event Processing
Analytics, ETL/ELT processing
Real-Time Decisioning
Processes usage data from VoLTE/IMS networks
and implements charging data and gateway
functions (CDF/CGF) for IP voice events.
Application purchase event processing and
charging from prepaid/postpaid accounts.
Various settlements models can be deployed for
reselling OTT services to operator customers or
to partner customers, including one-off, event
based and recurring charges in fixed, tiered,
stair step and/or accumulative models.
Diameter proxy provides load balancing of
multiple data processing streams as well as
ensures that the service is always on.
Data collection from multiple sources and
complex event processing incl. enrichment,
aggregation, correlation, analysis, time-
windowing etc.
Extract-Transform-Load/Extract-Load-Transform
processing from input source data to target
system.
Enabling real-time, intelligent customer
interaction for contextual & targeted campaigns.

Cloud & IoT

Cloud mediation Provides lower TCO to operators by exporting
heavy data processing operations to the cloud.
Data Anonymization Ensures high level of privacy by hiding personally
identifiable information in the processed data.
IoT mediation Solution expands to other industries, such as
smart grid electricity network solutions.

Cloud Charging Charging of cloud service (IaaS/SaaS) events.

For more information about Data Refinery, please visit www.comptel.com or contact us at
info@comptel.com.

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moments. For more information, visit www.comptel.com.
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