A Survey on

OPERATIONS AND FINANCIAL MANAGEMENT

(DRAFT ONLY)

This set of survey questions is subject to approval and/or revision as advice by your good
office.
 A Survey on
OPERATIONS AND FINANCIAL MANAGEMENT

I. Profile of the Respondent

Direction: Please put a check (ü) on the box provided that corresponds to your answer.

1. Age

 Below 30
 From 30 up to 34
 From 35 up to 39
 From 40 up to 44
 From 45 up to 49
 From 50 and above

2. Gender

 Male
 Female

3. Civil Status

 Single
 Widow
 Married
 Separated

4. Highest Educational Attainment

 Bachelor Degree Holder

 Masters Degree
 Doctoral Degree
 Others, please specify _______________

5. Length of Service in the Company (in years)

 Below 4
 From 4 up to 6
 From 7 up to 9
 From 10 up to 12
 From 13 up to 15
 From 16 and above
 6. Estimated Average Monthly Income

 Below P 10,000
 From P 10,001 up to P 20,000
 From P 20,001 up to P 30,000
 From P 30,001 up to P 40,000
 From P 40,001 up to P 50,000
 From P 50,001 and above

II. Business Perspective

1. Form of business organization

 Sole Proprietorship
 Partnership
 Corporation
 Cooperative
 Others, please specify _______________

2. Years in Operation

 Less than 1 year

 From 1 year up to 4 years
 From 4 years up to 7 years
 From 7 years up to 10 years
 More than 10 years

3. Number of employees (per branch)

 1-5
 6 -10
 11-15
 More than 15 employees

4. Products and Services Offered

 Decorations and souvenir items

 School and office supplies
 Furniture
 Others, please specify _______________
 5. Types of Customer

 Students
 Professionals
 Businessmen
 Others, please specify _______________

6. Terms of Sale

 Cash Sale
 Credit Sale
 Installment Sale
 Others, please specify _______________

III. Operations Management

Direction: Please put a check (ü) on the box provided that corresponds to your answer.

5 – Strongly agree
4 – Agree
3 – Moderately Agree
2 – Disagree
1 – Strongly Disagree

5 4 3 2 1

1. Product and Service Design

1.1 Organizations objectives are

focused on satisfying customer’s
needs and preferences.     
1.2 There is a continuous innovation
of products and services to give
value to customer.     
1.3 Comments and suggestions from
customers are taken into
consideration.     
1.4 Producing products and services
at affordable prices.     
1.5 Improvement of design is done
on a seasonal basis to provide a
variety of designs to choose from.     
 1.6 The competitor’s creations are
considered in making own designs.     

5 4 3 2 1
1.7 Personalized products are made
with the involvement of customers.     
1.8 Creating unique products at
minimal cost.     
Others, please specify __________
___________________________     

2. Quality Management

2.1 The firm does not depend on

inspections to catch problems.     
2.2 Everybody in the company is
put to work on continuous
transformation of the product.     
2.3 Employees are trained in the
techniques of Total Quality
Management.     
2.4 The company uses statistical
process controls to monitor
standards and take corrective
actions as products are being
produced.     
2.5 The products of the company
meet global quality and design.     
Others, please specify __________
___________________________     

3. Process Strategy

3.1 Using state of the art equipments

in producing products.     
3.2 Process design is rapid and flexible,
and able to accommodate changes.     
3.3 Large quantity and large variety
of products are produced.     
Others, please specify __________
___________________________     

4. Location Strategy
 4.1 The branches are situated near
the target market.     
4.2 The company locates its branches
near competitors.     

5 4 3 2 1
4.3 To lessen transportation costs
in delivering supplies,
locations are chosen appropriately.     
4.4 Physical qualities of facilities and
neighboring businesses is taken
into consideration.     
4.5 The firms add locations as a
defensive strategy to maintain
market share or prevent competitors
from entering the market.     
Others, please specify __________
___________________________     

5. Layout Strategy

5.1 Use standard layouts for all

or most of the stores.     .
5.2 Power items – dominate a
purchasing trip – are disperse to
increase the viewing of
other items.     
5.3 New items are placed near the
entrance for promotion.     
5.4 Stores are designed to match
the type of products/services
that it offers.     
5.5 The size of the store is spacious
to accommodate the anticipated
number of customers.     
Others, please specify __________
___________________________     

6. Human Resource

6.1 Personnel should observe goal

congruence within the company.     
6.2 Designers are skilled and
well-trained.     
6.3 The workers should have
 appropriate knowledge about
the nature of the business
particularly with arts and crafts.     
6.4 The company exercised
team work in doing the job.     

5 4 3 2 1
6.5 Personnel hired are receptive
and customer-friendly.     
Others, please specify __________
___________________________     

7. Supply Chain Management

7.1 The objective is to build a chain

of suppliers that focuses on
maximizing value to the ultimate
customer.     
7.2 There is a harmonious relationship
with suppliers regarding the
supply chain management.     
7.3 Criteria in selecting its supplier
are the materials quality, lowest
price and timely delivery.     
7.4 Suppliers background is known
to the company.     
7.5 Company is into E-procurement.     
Others, please specify __________
___________________________     

8. Inventory Management

8.1 The firm is using a well-organized

stockroom in ensuring accuracy of
inventory records.     
8.2 Inventory records are continuously
reconciled with inventory.     
8.3 Trained personnel audit the
accuracy of inventory.     
8.4 The company takes into account
the daily production rate or the
daily demand rate in managing
inventory.     
8.5 Items are counted, records are
verified and inaccuracies are
 periodically documented.     
Others, please specify __________
___________________________     

9. Scheduling

9.1 The company implements

assigning of jobs among its
employees to processing centers.     
9.2 Products that require the longest
production processing time are
prioritized.     
9.3 The shortest jobs are handled first.     
9.4 The firm uses “first-come,
first-served” basis in accepting
customer orders.     
9.5 Gantt charts are used by the
company in prioritizing orders of
customers.     
Others, please specify __________
___________________________     

10. Maintenance and Monitoring

10.1 Routine inspections and servicing

as well as keeping facilities in
good repair is performed.     
10.2 The system which the company
has is designed and maintained in
reaching expected performance
and quality standards.     
10.3 Machine operators are held
responsible for maintenance of
their own equipments and tools.     
10.4 Defective inventories already out
in branches will be collected and
be out of trade.     
10.5 The company facilitates surprise
branches’ visits.     
Others, please specify __________
___________________________     
IV. Financial Concerns

Direction: Please put a check (ü) on the box provided that corresponds to your
answer.

5 – Strongly agree
4 – Agree
3 – Moderately Agree
2 – Disagree
1 – Strongly Disagree

1. The company uses short-term loans to meet the needs for production.
2. Trade credit with suppliers is established by the firm.
3. The firm requires down payments of customers as sources of funds.
4. The company uses its own funds in covering the financing needed.
5. The firm maintains cash, sales and purchases journals only.
6. Sales are recorded when they are received and expenses are recorded when
paid.
7. The major concern of the management is the cash flows.
8. The company pays tax dues on time.
9. The value added tax significantly affects the pricing of the products.
10. Recording or transactions are done properly.

II. Problems Encountered

5 4 3 2 1
1. Insufficient funds for expansion and possible growth of the business. 
   
2. Sudden increase in cost of raw materials for production.  
  
3. Poor recording system of the firm.     
4. Unavailability of materials causes delays in customer orders.  
  
5. Lack of storage space for products.
    
6. Too much employees hired thus causing high labor costs.
    
7. Ordered materials needed for production due to delays in the suppliers.  
  
Others, please specify __________
_______________________________     

III. Possible Solutions

1. Investing more capital thus helping the firm expand and grow.
    
2. Find suppliers that quote lower prices of raw materials.
    
3. Proper and systematic way of recording and maintaining cash receipts and
disbursements.     
4. Maintaining two or more suppliers to avoid delays.    

5. Storing large quantity of products should be avoided.
    
6. Limit hiring of employees to avoid high labor costs.
    
7. Establish good commitment with suppliers.
    
Others, please specify __________
_____________________________     

IV. Company’s Socio-Economic and Environmental Impact

5 4 3 2 1
1. Environment-friendly products are
produced.     
2. Innovating products/services for
people’s welfare.     
3. Creating a large quantity of employment.     
4. Extensive use of local supplies.     
5. Keeping a healthy competition with
rival companies.     
6. Taking a share on building the country’s
economy.     
Others, please specify __________
_______________________________     