Emotional

Intelligence
Presenters: PRFENG1 TTH 8:00-9:30
Aligam, Astley
Castillo, Abegail
Gabriel, Russell
Laza, Karissa
Outline
I. What is Emotional Intelligence (EQ)?
II. Emotional Intelligence(EQ) and Intelligence Quotient (IQ)
III. Personal Competence
IV. Social Competence
V. Interpretation of test results
VI. Summary
VII. References
I. What is Emotional
Intelligence(EQ)?
Emotional Intelligence defined

 Understanding
 Empathy
 Regulation of Emotion
Emotional Intelligence domains
Self-Awareness
1. Know your emotions

Self-Management
2. Manage your emotions 3. Motivate yourself

Social Awareness
4. Recognize and understand other people’s emotions

Relationship Management
5. Manage relationships (other’s emotions)
Agreements among authors and
researchers:
 Emotional Intelligence exists
 Factor in personal and professional success
 Can be improved
II. Emotional Intelligence(EQ)
and Intelligence Quotient (IQ)
Emotional Intelligence and IQ

 EQ is different from IQ
 No correlation between EQ and IQ scores
 Intelligence is focused on cognitive aspects
 Non-cognitive aspects are also important
 EQ can be learned and developed
Strategies to improve and develop
Emotional Intelligence
 Observe how you react to people.
 Look at your environment.
 Do a self-evaluation.
 Examine how you react to stressful situations.
 Take responsibility for your actions.
 Examine how your actions will affect others

Source: https://www.mindtools.com/pages/article/newCDV_59.htm
III. Personal Competence
Personal Competence

Personal Competence

Self-Awareness
• Emotional Self-awareness
• Accurate Self-assessment
• Self-confidence

Self-Management
• Control of your emotions
• Commitment
• Conscientious
Self-Awareness Competencies

Accurate Self-
Self-Awareness
assessment

Self-Confidence

Emotional self-
awareness
Self-Management Competencies

Self-control Trustworthiness Conscientiousness

Adaptability Achievement Orientation Initiative

IV. Social Competence
Social Competence

Social Competence

Social-Awareness
- Empathy
- Organizational Awareness
- Service Orientation

Relationship Management
- Communication skills
- Ability to persuade & lead
- Develop strong working relations
19 Competencies of EQ according to
Daniel Goleman
 Self awareness  Self management
1. Emotional self awareness 4. Emotional self control
2. Accurate self assessment 5. Transparency
3. Self confidence 6. Initiative
7. Adaptability
8. Optimism
9. Achievement
19 Competencies of EQ according to
Daniel Goleman
 Social awareness  Relationship management
10. Organizational awareness 13. Inspirational leadership
11. Service 14. Influence
12. empathy 15. Developing others
16. Change catalyst
17. Conflict management
18. Building bonds
19. Teamwork and collaboration
V. Interpretation of test results
Score: 15 - 34

• Needs improvement
• Avoids conflict instead of addressing them
• Mostly overwhelmed by own emotions
• Hard to calm down when upset
• Building and keeping relationships is hard
V. Interpretation of test results
Score: 35 - 55

• Average E.Q.
• Good relationships only with some people
V. Interpretation of test results
Score: 56 - 75

• Emotionally intelligent
• Great relationships
• Friends seek your advice
• Great leadership potential
• Admirable people skills
V. Interpretation of test results:
Development
Self awareness – focusing on the present moment

• Learn about mindfulness

• Do a personal SWOT analysis
• Know your strengths and weakness
V. Interpretation of test results:
Development
Self regulation – “self control”

• Think about what triggers your anger

• Do deep breathing exercises
• Calm down before making a decision
• Accountability. Take responsibility for your actions
V. Interpretation of test results:
Development
Motivation

• Develop self discipline

• Celebrate small achievements
• Rediscover your true purpose
V. Interpretation of test results:
Development
Empathy

• Think about other’s perspective

• Imagine how they might feel
• Listen well
• Don’t interrupt when they talk
• Observe others
V. Interpretation of test results:
Development
Social skills

• Learn to deal with conflict

• Build self confidence
• Practice skills in bigger groups
VI. Summary
Summary and Key Points

 Understanding of one’s own feelings

 Empathy for the feelings of others
 Regulation of emotion
 EQ can be developed and improved
 Developments can be divided into personal and social
competencies
References

Goleman, D. (2011). Leadership: the power of emotional

intelligence. Washington, DC: More than Sound Publishing
MindTools Essential Skills. (2012). Emotional intelligence.
Retrieved from https://www.mindtools.com/pages/
article/newCDV_59.htm
People Skills. (2014). Understanding Emotional Intelligence.
Retrieved from http://www.free-management-
ebooks.com/dldebk-pdf/fme-understanding-emotional-
intelligence.pdf