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TABLE OF CONTENTS
INTRODUCTION
The Amadeus central system is a global distribution system (GDS) that allows users to
provide complete travel arrangements for multiple travel-related companies, including
airlines, trains, hotels, car rentals, cruises and ferries
AUDIENCE
This course guide is intended for Travel professionals attending the Amadeus Basic
Reservation and Ticketing training course.
COURSE OBJECTIVES
The objective of the Amadeus Basic Reservation and Ticketing course is to provide a high
standard of knowledge and experience in order for the participants to receive the Amadeus
Certification.
PNR HISTORY
HELP PAGE: HE HISTORY
Every pnr that is created in the distribution system has associated historical information. the
historical information is a record of the creation of the pnr and of any additions,modifications,
cancellations, and deletions that are subsequently made to it. the system updates pnr history
at each end of transaction entry.
COPY PNR
HELP PAGE: HE COPY
How to Copy a PNR
You have several options available when you need to copy a PNR. Once the PNR is copied, you
save it as a new PNR to obtain a new record locator.
For more information on copying PNRs, see HE COPY.
RRP To copy only the PNR's passenger information (NAME, PHONE FIELD)
PNR view functionality allows you to see your PNR directly in the Airline system using the
airline locator (pnr). You can also see the airline pnr history. This function is very useful when
airline has given the confirmation and the Amadeus pnr is not updated. Using this
functionality you can see the pnr in airline system and ask Amadeus helpdesk to update
accordingly.
AA, AI, AZ,BI, BR, CI, CO, IT, MH, MI, SQ, US, JM, 5K, MM, ZE, PS, TN, PZ, VS, W5, P2, AP, AQ, R7,
HA, HP,CX, 9W
19WRT5LC123
1 transaction code
History 1AARH
You can also see other functions supported through Direct Access depending on
the agreement between airline and Amadeus like Fare display, seat maps, flight
information, and availability.
LPO/ALL To search through all pnrs for which your office is responsible
You can further narrow your search using search codes and criteria. For example enter:
If the passenger request list is full, you will get following message:
When you request an LPO search with above entries, you can queue the result to a specific
queue which can be at your own office ID or the office ID being searched.
Following is entry to list pnrs with required criteria and queue the pnrs directly to a specific
queue number:
LPO/A (KU) D (15OCT) –Q85
LPO transaction code for search by office
/A slash, first search code (mandatory)
(KU) open bracket, Search criteria –KUWAIT AIRWAYS only, close bracket
D second criteria search code
(15OCT) open bracket, specific date, close bracket
- hyphen
Q85 queue PNRs to queue no 85
CODESHARE AGREEMENT
1. Commercial Duplicate
• Carrier on left side of ( : ) sign ….Here BA (British Airways) will be the operating
carrier on this route (LHR to CDG) for this flight
• Carrier on right side of ( : ) sign….here QF (Qantas) will be the COMMERCIAL
DUPLICATE of BA
• Both the Airlines (BA & QF) can ISSUE and SALE tickets
• Both the Airlines (BA & QF) are the marketing carriers so they can market their share
of quota under their designated names flags.
2. Franchise Agreement
Line number
• Carrier on left side of ( * ) sign …here WX ( Citijet) will be purely operating carrier on
this route (LHR to CDG)
• This carrier (WX) cannot ISSUE and SALE tickets
• This carrier (WX) will not do marketing for selling tickets on its name.
==================================================================
• Carrier on right side of ( * ) sign….here AF (Air France) will be the ONLY Marketing
carrier on the route ( LHR to CDG) for this flight
• Only carrier AF will ISSUE and SALE tickets on its name Flag
It’s a franchise or subsidiary agreement where carrier WX will lease its aircraft to AF and will
not have any say in its commercial benefits.
GG PAGES
HELP PAGE: HE GG
GGAIRLH DISPLAY GG AIR PAGES FOR THE AIRLINE – LH (LUFTHANSA)
TGAD-BA DISPLAY LIST OF CARRIERS HAVING E TICKETING AGREEMENT WITH
BRITISH AIRWYAS (BA)
TGAD-BA/EK DISPLAY E TICKETING AGREEMENT BETWEEN BA AND EK
HE ETT BA DISPLAY E TICKETING FUNCTIONS FOR CARRIER BA
GGPCAKU DISPLAY FUNCTIONS AVAILABLE ON AMADEUS FOR KU
TGETD-KW DISPLAY LIST OF CARRIERS WHICH PERMIT E TICKETING IN KUWAIT
TGBD-KW DISPLAY LIST OF CARRIERS UNDER KUWAIT BSP
TGGSD-KW DISPLAY GSA TABLE FOR KUWAIT MARKET
PV DISPLAY OFFICE PROFILE FOR YOUR AGENCY
PV/C DISPLAY PLATING CARRIERS FOR YOUR AGENCY
PV/KWIKT2298 DISPLAY OFFICE PROFILE FOR OTHER AGENY WITH OFFICE ID
FARES
FARE NOTES
Fare rules contain the conditions and regulations applicable to a specific fare. You can display
fares notes with follow up entries to – FARE DISPLAY (FQD) and FARE QUOTE (Example:
FXP, FXX, FXA, FXB, FXL, etc.)
Following are the follow up entries which can be used to view fare notes:
FOR HELP: HE FQN
FQN5 Display the fare notes from FARE QUOTE DISPLAY line no 5
FQN5* Display list of fare notes index from FARE QUOTEQDISPLAY line no 5
FQN5*PE Display penalties paragraph from FARE QUOTE DISPLAY line no 5
FQN*AP, PE, CD Display list of paragraphs from FARE QUOTE DISPLAY line no 5
FQDR Display fare in opposite direction
FRC5/USD Display fare in another currency (USD)
FQK5 Display TAX breakdown from FARE QUOTE DISPLAY line no 5
FQR5 Display the routing for the FARE QUOTE DISPLAY line no 5
FQS5 Display booking code information from FQD line no 5
FQS5/ACA Display booking code information for specific Airline from FQD line
no 5
FQNTAX/KUWAIT Display TAX information for specific county
FQNTAX/UB Display TAX information for specific tax type
FOLLOW UP ENTRIES:
FXS2 To Display recommendations in a Group 2 (if more than one
recommendations offered in Group 2)
FXZ2 To book the recommendation no 2 (book without creating TST)
FXU2 To book the recommendation no 2 (book and create TST)
MPFXD To return to original display of recommendations in groups
• PNR WITH 1 ADULT WITH BSP CODE AND 1 INFANT WITHOUT BSP CODE
1) FXP - FARE QUOTE
2) FM0 - COMMISION (IF REQUIRED)
3) FT PAX NR Z00150 - BSP CODE ONLY FOR ADULT
3) FP PAX NR + CASH /KWD100.000 - FOP FOR ADULT (TOTAL TST AMOUNT)
4) FP INF CASH - FOP FOR INFANT
(NO BSP CODE FOR INFANT)
5) RFZ;ER - RECEIVE AND ER
6) TTP/PAX AND - ISSUE TICKETS
TTP/INF
• PNR HAVING 2 ADULT WITH BSP CODE AND 1 INFANT WITHOUT CODE
1) FXP - FARE QUOTE
2) FM0 - COMMISION (IF REQUIRED)
3) FT PAX NR Z00150 - BSP CODE ONLY FOR ADULT
4) FP PAX NR + CASH /KWD100.000 - FOP FOR ADULT (TOTAL TST AMOUNT)
5) FP INF CASH - FOP FOR INFANT
(NO BSP CODE FOR INFANT)
7) RFZ;ER - RECEIVE AND ER
8) TTP/PAX AND - ISSUE TICKETS
TTP/INF
3. PNR WITH BSP CODE AND TOUR CODE ONLY (ONE ADULT )
1) FXP - FARE QUOTE
2) FM0 - COMMINSION (IF REQUIRED)
3) FTNRZ00QSS/KWI12345 - ENTRE BSP CODE / TOUR CODE
4) FPNR + CASH /KWD100.000 - ENTER FOP (KD 100 – Total TST amount,
Published fare including Taxes)
• PNR HAVING 1 ADULT AND 1 CHILD WITH BSP CODE & TOUR CODE
1) FXP - FARE QUOTE
2) FM0 - COMMISSION (IF REQUIRED)
3) FTNRZOO250/KWI12345/P1 - ENTER BSP / TOUR CODE FOR ADULT
4) FTNRZOO150/KWI12345/P2 - ENTER BSP / TOUR CODE FOR CHILD
5) FPNR + CASH/KWD300 - ENTER FOP FOR ADULT PAX
6) FPNR + CASH/KWD100 - ENTER FOP FOR CHILDPAX
(Total TST amount for each passenger)
(If the tour code is long, you can enter the same in endorsement with entry FE KWI123456
OR Can modify present endorsement with entry- 5///TOUR CODE KWI123456, where 5 is
(FE)- endorsement line number)
GROUP BOOKING
To handle bookings for large parties of up to 99 passengers, a special type of PNR, a Group
PNR – has to be used. Service segments cannot be used in Group pnrs. Amadeus transmits
tickets numbers only to those Airlines that have agreed to receive them. Kindly check directly
with the Airline if ticket number is transmitted. The GROUP pnr must contain the following
elements:
1) Group Name
2) Group Fare (SSR element)
3) Other Mandatory elements required to create a Amadeus PNR
TASK FORMAT
CREATE A TST OR TSTS TTC
TST FOR EACH PASSENGER TTC/D
TST BY PASSENGER TTC/P1
TST BY SEGMENT TTC/S3-5
TSTS, ALL ADULTS & CHD TTC/PAX
TST FOR ALL INFANTS TTC/INF
INCLUDING OPEN RETURN TTC/OPEN
SPECIFIC TST TTI/T1/DNYCNYC
SPECIFIC TSTS TTI/T3-4/DNYCNYC
UPDATING TST
ORIGIN/DESTINATION TTK/DKWIKWI
STOPOVER TTK/L3-5
TRANSFER TTK/L2X
FARE BASIS TTK/BYM3M
TICKET DESIGNATOR TTK/BYM3M CD10
NOT VALID BEFORE/AFTER TTK/V5AUG15SEP
NOT VALID AFTER TTK/VXX20NOV
NOT VALID BEFORE TTK/V20NOV
BAGGAGE ALLOWANCE TTI/A30K
BAGGAGE ALLOWANCE TTI/A2PC
BASE FARE FIELD TTK/FKWD600.000
NO BASE FARE TTK/UNOFARE
EQUIVALENT CURRENCY TTK/FUSD700.00/EKWD600.000
TAX FIELD TTK/FKWD2.000KW/XKWD0.400GZ
NO TAX TTK/FSEK6000/XEXEMPTSE
NET FARE FIELD TTK/NF-550
BASE FARE FIELD FOR REISSUE TTK/RKWD99.000
FARE CALCULATION LINE TTK/CKWI BA LON75.00NUC75.00END
ROE0.12345
PFC TAX TTI/C +XF JFK4.5
ENDORSEMENT
ENDORSEMENT FE FARE IS NON REFUNDABLE
ENDORSEMENT ONLY FOR INFANT FE INF PLEASE CHECK DOB
ENDORSEMENT ONLY FOR ADULT ONLY FE PAX FARE IS NON REFUNDABLE
SALES REPORT
HELP PAGE: HE TJQ
Daily Query Sales report for current Date TJQ/SOF
(The Query report contains list of documents
issued, cancelled, refunded for a single date or
date range)
Daily Query report for specific date TJQ/SOF/D-02JUL
Query report for specific date range TJQ/SOF/D-02JUL05JUL
Query report for own sign TJQ
Query report for specific sign TJQ/SAS-1234AB (Only sign with duty code
SU can display this report)
Query report for specific date range TJQ/SOF/D-02JUL05JUL/QTC- TKTT
Query Report unused voided e-tickets TJQ/SOF/D-02JUL05JUL/QTC-CANX
Query Report for specific airline TJQ/SOF/D-02JUL05JUL/QVP-BA
Query Report for only Refund transaction TJQ/SOF/QTX-REFD
Display Daily report (Daily report is TJD/SOF
summary of all documents issued for a single (FOR MORE ENTRIES HE TJD)
day within the current sales period CASH,
CREDIT, REFUND, AND ADJUSTMENT
TOTALS
Display Daily report for specific Date TJD/SOF/D-01JAN
Display Daily report for own sign TJD
Display Daily report for specific sign TJD/SAS-1234AA
Net Remit report (Net remit report provides TJN/SOF
a list of all documents issued using an (FOR MORE ENTRIES HE TJN)
incentive ticketing method such as NEGO, IT/
BT, and NET REMIT. )
Net Remit report for specific Date TJN/SOF/D-01JAN
Net Remit report for own sign (today’s date) TJN
Net Remit Report for specific sign TJN/SAS-1234AA
Net Remit Report for Date range TJN/SOF/D-01JAN15JAN
Net Remit Report for specific date and carrier TJN/SOF/D-02JUL05JUL/QVP-BA
AMADEUS QUEUS
The Amadeus Queue system is an electronic diary that helps you to manage your travel office’s
messages and reservations. Amadeus Queues help us to:
• Simplify your work environment
• Organize your workload
• Send PNRS and messages to queues in your office and to branch office queues
• Work on PNRS and messages that require further action
What Is a Queue?
A queue is a holding area for PNRs or messages that will require further action at a later date
or time. It is identified by a number from 1 to 99. Each queue can be divided into categories,
which are numbered from 0 to 254. Some queues may also be further divided into four date
ranges.
Some queue numbers are predetermined by Amadeus because of industry standards. PNRs
and messages are automatically placed in these predetermined queues by airlines, hotel
companies, car companies, other providers and Amadeus.
The Queue system sorts reservations and messages into three divisions:
Queue Numbers
Queue Numbers are assigned automatically by the system. They correspond to the type of
action required in the PNR.
Categories
Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the
exact action required in the PNR. Its displayed as ( C ) and are numbered from 0 to 254.
Date Ranges
Date ranges divide PNRS in the same queue in the same category according to the urgency of
the action required.
DATE RANGE CODE DESCRIPTION
D1 Date Range 1 – Today plus two (2) days in future
D2 Date Range 2 – Three (3) to five (5 ) days from current date
D3 Date Range 3 – Six (6) to Eight (8) days from current date
D4 Date Range 4 – Nine (9) days and beyond from current date
QUEUE BANK -
Every office has its own queue bank. Travel agencies are automatically provided with 16
predefined queues and airline offices with 19 queues.
You can create additional queues where you can manually place PNRs and messages that
require follow-up. And you can select one category to be associated to your Amadeus sign, so
that any PNRs or Messages you create will be placed in the appropriate queue in your
assigned category.
CERTAIN ACTIONS SUCH AS CONFIRMATION/DENIAL OF A SEGMENT OR ACTIONS ON
GROUP PNRS TRIGGER AUTOMATIC QUEUING OR MESSAGING. PNRS CAN ALSO BE PLACED
ON QUEUES MANUALLY.
EACH AIRLINE AND TRAVEL AGENT IS PROVIDED WITH A QUEUE BANK FOR AUTOMATIC
PLACEMENT OF PNRS AND MESSAGES. THE QUEUES THAT ARE AVAILABLE ARE SHOWN
HERE :
QUEUE DESCRIPTION
0 - GENERAL Miscellaneous queue. When a specific queue is not specified
PNRs automatically placed on the general queue.
1 - CONFO Confirmation on segments and/or services.
Advice codes KK UU UN NO UC US
Status codes HK HL DL HN
2 - KL Confirmation from Waitlist.
Advice codes KL Status codes HK
3 - OPTION Option elements entered in the PNR.
4 - RPCHNG PNRs whose office responsibility has been transferred to your office.
5 - RATES Not for Qatar Market
7 - SKEDCHG Schedule Change advised from an airline.
8 - TKTG Ticketing/Time Limit on date mentioned in the TK element.
9 – OA CTRL Queuing field on the PNR is that of the airline.
12 - XTL Expired Time Limit i.e. from previous day/days on which no timely
action has been taken. PNR will not get cancelled if the time limit has
expired.
23 - RQR If segment still shows HN status code after 24Hrs.
25 – MLIST Pre-flight
26 – MLIST Pre-flight
94 – MSG-CP Follow up messages stored in Customer Profiles
96 – MSG-PDR Past Dated Records
97 - MESSAGE Messages
WORKING ON QUEUES