Service Application Process

Jason B. Elamparo
Mark C. Manjares
CBG and SME
June 25, 2014
Service Application Process

• Provision of new electric service

• Alteration of existing service

• Termination of existing service

 Major Classifications

I. Ordinary Service Application (OSA)

II. Project Covered Application (PCA)

 Ordinary Service Application
(OSA)

• does not require extension and/or upgrading of

distribution facilities

• involves only installation of service drop and/or

meter within 30 meters from the last low voltage
service.
An illustration of
ORDINARY SERVICE APPLICATION

An application that only

involves the installation of
a service drop and/or meter.

SERVICE
DROP

Meter

NEAREST
EXISTING
FACILITY

within 30M distance

APPLYING
CUSTOMER
 Project Covered Application
(PCA)

• requires extension and/or upgrading of distribution

facilities
PROJECT COVERED APPLICATION
EXTENSION OF
DISTRIBUTION FACILITIES
TRANSFORMERS

An application that requires

extension or upgrading of lines
and/or facilities.

SERVICE
DROP
APPLYING
CUSTOMER Meter
ADDITIONAL EXISTING
FACILITY FACILITY

BEYOND 30m FROM THE NEAREST POLE

Service Application Types
SERVICE APPLICATION TYPES

 New Electric Service

o New Electric Service
o Recontract / Re-energization  Modification of Contract
o Subdivision/ Mass Housing
o Separation of Service  Termination of Service

 Modification of Service  Temporary Service

o Modification of Electric Service
• Change in load/ service
(Reduction of Load / Additonal  Retirement of Facilities
Load)
• Exceeding Contracted Capacity  Relocation of Facilities
• Enrollment to Special
Rate/Discount  Miscellaneous Requests
o Transfer of Service
o Relocation/ Remodel
SERVICE APPLICATION TYPES

New Electric Service

Covers application for electric service for a structure/building which
never had a permanent electric service and/or an associated
contract
Re-Contract / Reconnection of Service
An application for reactivation of contract under the name of the same or
different customer for a terminated service which requires
upgrade/downgrade/installation of facilities.
An application for the activation of a disconnected service with contract in
terminated status. It may involve a change in load/rate or customer.
SERVICE APPLICATION TYPES

Subdivision/ Mass Housing

Applicable to subdivision applications including mass-housing
developments with the ff project types
 Overhead
 Underground
Separation of Service
An application for new service that arises from
change in existing structure or portion of the
structure.
SERVICE APPLICATION TYPES

Modification of Service
SERVICE APPLICATION TYPES

Change in Load/ Service

An application with an existing contract/service that involves an
increase or decrease from the original connected load and/or change
in voltage and phase, which also involves a modification of contract.

Exceeding Contracted Capacity

Applicable to company-initiated projects to upgrade the contracted
capacity for services whose demand exceeds the present contracted
capacity and would require upgrading/ extension of facilities
SERVICE APPLICATION TYPES

Peak/Off-Peak Program
Meralco's Peak / Off-Peak (POP) rates program (formerly known as "Time of Use"
or "TOU") is an alternative energy pricing scheme that is based on the time of day
electricity is generated and on the cost of supplying electricity during that time.
With this pricing scheme, Meralco customers can avail of lower generation costs
in their total electricity rate during pre-defined off-peak hours:

PEAK OFF PEAK

Monday to Saturday 8 am to 9 pm (13 hours) 9 pm to 8 am (11 hours)

Sunday 6 pm to 8 pm (2 hours) 8 pm to 6 pm (22 hours)

Compared to standard rates, the POP program more accurately reflects the cost
of electricity generation during specific time periods.
SERVICE APPLICATION TYPES

Transfer of Service
An application for new contract under the name of a
different/new customer for an existing active service.

Relocation/ Remodel

An application with an existing contract/service that involves

relocation/remodel of service entrance or installation/
relocation of facilities
OTHER OSA TYPES

Modification of Contract
An application that requires correction of an error in the contract
data or authorized change in name based on legal docs (e.g.
Marriage Contract, amended articles of inc.)

Termination of Service
An application for the permanent disconnection of service that is
accompanied by the conclusion of contract for electric service.
SERVICE APPLICATION TYPES

Temporary Service
Covers application for electric service that are temporary in nature
 Other PCA Types

Retirement of Facilities (Distribution)

Applicable to company-initiated projects to retire facilities of services with
terminated contracts with the ff project types
 Overhead
 Underground
 Primary Metering
 Transformer Vault
 Streetlight
 Other PCA Types

Relocation of Facilities
Applicable to applications for relocation of facilities with the
following project types:
 Overhead
 Underground
 Guy Wires
Handling Miscellaneous Requests
Miscellaneous Requests

Applicable to the following types of miscellaneous requests

excluding relocation of facilities with the following project types:

» Rubber Hose Installation

» Request for Temporary Power Interruption
» Transformer Vault Cleaning
» Power Restoration Request (electrical trouble related)
» Power Factor Analysis
» Escort Services
» Pole Attachment
» Load Profile request
» Exemption from interruption
» Masterplan Preparation
Rubber Hose Installation

Requirements
Request Letter with the
following information BIR Certificate Location Map
• Requesting Party of Registration (photos of
• Service Address energized line
• Person to Contact on Site and if available)
Phone Number
• Purpose of Request
• Duration of Use
Request for Temporary Power Interruption

Requirements
Request Letter with the following Waiver
information • Should be signed by the
• Requesting Party duly registered owner of
service or a representative
• Service ID. Number Location Sketch of the company directly
• Service Address involved in the operation
• Person to Contact on Site and Phone of the company (e.g. Plant
Number Manager, Operations
• Purpose of Request Manager, Maintenance or
Engineering Manager).
• Date and Time of Interruption and
Restoration
Request for Temporary Power Interruption

Requirements
Certificate of Final Electrical Inspection (CFEI)

• The customer is required to submit a Certificate of Final Electrical

Inspection (CFEI), obtained from the government agency having
jurisdiction over the said electrical installation, based on evaluation of
SME CSE/ CBG TSE .
 Transformer Vault /
Primary Metering Vault Cleaning

Requirements
Request Letter with the
following information
• Requesting Party
• Service ID. Number
• Service Address
• Person to Contact on Site
and Phone Number
• Preferred Schedule
Waiver
If interruption is needed due to
safety concerns
Location Sketch
»Restoration Request Should be signed by the duly
registered owner of service or a
representative of the company
directly involved in the operation
of the company
(e.g. Plant Manager, Operations
Manager, Maintenance or
Engineering Manager).
Power Restoration Request

Restoration of Power which is trouble-related or emergency in nature

Requirements
Request Letter (if restoration Waiver
request is scheduled) Should be signed by the duly
»Restoration Request
• Requesting Party registered owner of service or
Location Sketch a representative of the
• Service ID. Number company directly involved in
• Service Address the operation of the company
• Person to Contact on Site and (e.g. Plant Manager,
Phone Number Operations Manager,
• Preferred Schedule Maintenance or Engineering
Manager).
Power Restoration Request

Requirements
o CFEI (if it involves the following Cases)
• Rewiring or remodeling of the entire or major portion of the premises
wiring system.

• Replacement of Electrical Equipment

»Restoration Request

• Alteration in the existing service entrance installation due to any of the

following reasons:
• Burned, grounded and/or shorted breaker or service entrance conductors
• Damaged service entrance conductors’ insulation.
• Deformed service entrance conduit.
• Plain rewiring or remodeling.

o Undertaking/Quitclaim
• For cases with replacement of Major Electrical Equipment
Masterplan Preparation

Requirements
Request Letter For Masterplan Preparation
Lot Cuts Plan
Projected Load per lot
»Restoration Request
Site Development Plan
• Drainage plan
• Sewerage Plan
• Sidewalks
• Planting Strip and Easement Details
• Road Cross Section
Location of Three Phase Loads
Location of Utilities: Pump Station, Lift Station, Cistern Tanks, Admin Office, Clubhouse, If any
Location Sketch
General Process Flow
Ordinary Service Application
VS.
Project Covered Application
General Process Flow
Ordinary Service Application vs. Project Covered Application
GENERAL PROCESS
ORDINARY SERVICE APPLICATION PROJECT-COVERED APPLICATION
MILESTONES
•Application for Electric Service •Application for Electric Service
•Receipt & Evaluation of Application APPLICATION •Receipt & Evaluation of Application
•Submission of documentary requirements •Submission of documentary requirements

•Pre-Survey
•Pre-Survey •Notification of Est. Charges (Optional)
PRE-SURVEY

•Referral to Planning (Circuit Evaluation)

TRANSFER TO DESIGN •Project Design & Estimate
•Design & Estimate Approval

•SE Construction per Meralco Standards SE CONSTRUCTION •SE Construction per Meralco Standards

•Notification of Final Charges •Notification of Final Charges

•Creation of Contract in CMS •Creation of Contract in CMS
FINAL CHARGES
•SE Approval •SE Approval
•Submission of CEI •Submission of CEI
•Payment of Deposit & Charges •Payment of Deposit & Charges

•FO Execution WORK ORDER / •WO Authorization and Release

FIELD ORDER •Project Execution and Energization

•First Bill •First Bill

• Closing of Application (automatic)
FIRST BILL
• Closing of Application
 Signing of Construction
Site of Service
Contract,
Inspection & Connection
Submit an Payment of
Design Facilities,
Application Applicable
Preparation, Metering, &
for Service Charges &
Costing & Energization
Submission
Proposal of Service
of CFEI

Reminders:
The Importance of Planning Ahead
Acquisition of CFEI and permits
Right sizing the applied power requirement
Matching the voltage of equipment to the supply voltage
No Grease Money Policy
Service Application Process
Types of Requirements

 APPLICATION REQUIREMENTS

 CONNECTION REQUIREMENTS
 APPLICATION and CONNECTION
REQUIREMENTS

• Varies per application type

• Differs between rates/customer class
• Differs between customer types (individual, single proprietorship,
partnership, corporation)
• Differs between types of ownership (owner, tenant/ user)
APPLICATION REQUIREMENTS

Includes the following documents:

1. Request for Electric Service - To formalize the applicant’s request for

electric service

2. Identity or Legal Personality - To establish the identity and legal

personality of the applicant entering into the contract

3. Proof of Occupancy - To establish the right of the applicant to occupy the

premises

4. Load Requirement - To establish the load and service requirements of the

applicant

5. AUTHORIZATION LETTER
CONNECTION REQUIREMENTS

Documents required from customers necessary for Meralco to

proceed with the energization of service. This is after the
customer’s compliance with Meralco’s technical standards and
application requirements.

1.) Certificate of Final Electrical Inspection

2.) Right of Way (if necessary)
3.) Waiver / Undertaking – Warranty Quit Claim
4.) Energization Date Agreement Form
5.) Service Deposit
ADDITIONAL REQUIREMENTS
(Large Loads)

1) Substation Lot (10,000 MW & above Development)

2) Load Projection
3) Vault Room Plans
4) Busduct Plan – Multi-Metering per floor
END OF PRESENTATION