1. HOW TO ACTIVATE YOUR CARD 3. HOW TO RELOAD YOUR CARD 5. HOW TO CONVERT DIFFERENT 7. HOW TO LOCK / UNLOCK 9.
5. HOW TO CONVERT DIFFERENT
OPTION 1:
Step 1: Login to your account with the login
email ID used during card registration at:
www.bigprepaid.com
Step 2: Click on ‘ACTIVATE’ on the top menu bar.
Step 3: Select the card to activate and tick the ‘I have receive my card’ box.
Step 4: Enter the CVV number (the 3-digit number in reverse italics
on the back of your BIG Prepaid MasterCard).
Step 5: For security reasons, you are required to request for a
One-Time-Password (OTP), which will be sent to your registered
mobile number for verification purposes. Enter the OTP
received and click the ‘ACTIVATE’ button.
Step 6: Please check your updated card status via the Account
Summary page upon successful activation. The status should
read ‘ACTIVE’. You will also receive a SMS via your registered
mobile number that your card activation is successful.
OPTION 2:
Send SMS to 66688.
ACTIVATE<space>NRIC or Passport No.<space>Last 4 digits of your card number.
Eg: ACTIVATE 781210147223 4321 or ACTIVATE A12345678 4321
Note: Cardholder must use a registered mobile number for SMS activation.
2. HOW TO CHECK YOUR
CARD BALANCE
OPTION 1:
Step 1: Login to your account at www.bigprepaid.com.
Step 2: You may view your card details on the ‘ACCOUNT
SUMMARY’ page.
OPTION 2:
Call the number on the back of your card and follow the
voice prompts:
1. Select ‘Preferred Language’.
2. Press 3 for Balance Enquiry.
7. HOW TO LOCK / UNLOCK
OPTION 1
Step 1: Login to your account at www.bigprepaid.com.
Step 2: Click on ‘RELOAD’ on the top menu bar.
Step 3: Select the card and enter the amount to reload.
Step 4: Select your preferred payment method and click the ‘RELOAD’
button.
Step 5: Please check your updated card balance via the Account
Summary page upon successful reload. You will also receive
a SMS via your registered mobile number that your card
reload is successful.
OPTION 2
Step 1: Login to your CIMB Clicks bank account at www.cimbclicks.com.
Step 2: Select ‘Top-up’ & follow the steps.
OPTION 3
Step 1: Login to your Maybank bank account at www.maybank2u.com.
Step 2: Select ‘Top-up’ & follow the steps.
OPTION 4
Via CIMB ATM or Cash Deposit Machine.
OPTION 5
Over-the-counter reload at BSN or CIMB.
Note: The final total sum of the reload amount and existing balance cannot exceed
the chosen card limit.
4. HOW TO CHECK YOUR CARD
TRANSACTION HISTORY
Step 1: Login to your account at www.bigprepaid.com.
Step 2: Click on ‘ACCOUNT’ on the top menu bar.
Step 3: Click on ‘TRANSACTION HISTORY’ on the side
menu bar.
Step 4: Select the card and currency wallet you would like to check.
Step 5: Select the date range and click the ‘SUBMIT’ button.
Note: You may view and download your card transaction history up to 60 days.
9. HOW TO MANAGE
CURRENCIES WITH YOUR CARD
Step 1: Login to your account at www.bigprepaid.com.
Step 2: Click on ‘ACCOUNT’ on the top menu bar.
Step 3: Click on ‘MULTI-CURRENCY CONVERSION’ on the
side menu bar.
Step 4: Select the card to convert foreign currencies into.
Step 5: Input the currency conversion details accordingly and click
the ‘SUBMIT’ button.
Step 6: Please check your updated currency conversion details via
Account Summary page upon successful transaction. You will
also receive a SMS via your registered mobile number that
your currency conversion is successful.
Note: You are required to convert funds from your Ringgit Malaysia wallet to other
Listed Currency (i.e. USD) before any transaction can be made in that particular
currency. You may convert and load up to six different currencies wallets (MYR, USD,
EUR, GBP, AUD, SGD) into your BIG Prepaid MasterCard.
6. HOW TO CHANGE YOUR ATM
PIN NUMBER
Step 1: Login to your account at www.bigprepaid.com.
Step 2: Click on ‘ACCOUNT’ on the top menu bar.
Step 3: Click on ‘CHANGE ATM PIN’ on the side menu bar.
Step 4: Select the card to change ATM PIN number and key in your
preferred 6-digit ATM PIN number via the on-screen numeric keypad.
Step 5: For security reasons, you are required to request for a One-
Time-Password (OTP), which will be sent to your registered
mobile number for verification purposes. Enter the OTP
received and click the ‘SUBMIT’ button.
Once confirmed, the new 6-digit ATM PIN number will take effect
immediately. You may use the new PIN for all ATM transactions.
YOUR CARD
If you have misplaced your card or if you wish to temporarily lock
your card.
Step 1: Login to your account at www.bigprepaid.com.
Step 2: Click on ‘ACCOUNT’ on the top menu bar.
Step 3: Click on ‘LOCK/UNLOCK CARD’ on the side menu bar.
Step 4: Select the card to lock or unlock.
Step 5: Tick the box to confirm your choice and click the ‘SUBMIT’
button.
Step 6: Please check your updated card status via the Account
Summary page. For locked card, the status should read
‘LOCKED’.
Note: You may repeat the steps above to unlock your card once you found your
misplaced card.
HOW TO BLOCK LOST/
8.
STOLEN CARD
OPTION 1
Step 1: Login to your account at www.bigprepaid.com.
Step 2: Click on ‘ACCOUNT’ on the top menu bar.
Step 3: Click on ‘BLOCK LOST/STOLEN CARD’ on the side
menu bar.
Step 4: Select the card to block.
Step 5: Tick the ‘Block Card’ box to confirm your decision and click the
‘BLOCK CARD’ button.
Step 6: Call our Customer Care Team at 1300-13-3388 (within Malaysia)
OR +603 7662 9200 (overseas) to request for a replacement card.
OPTION 2
Call 1300 13 3388 (within Malaysia) or +603 7662 9200 (overseas)
to block your card and request for a replacement card.
YOUR PROFILE
Step 1: Login to your account at www.bigprepaid.com.
Step 2: Click on ‘MANAGE MY PROFILE’ on the top menu bar.
Step 3: You may update your BIG Shot ID or amend your passport
details (a softcopy of your latest passport is required) and contact
details (a softcopy of utility bills with residential address is
required).
Step 4: Click the ‘SUBMIT’ button.
Note: Should you wish to amend details which are non-editable such
as name or mobile number, please contact our Customer Care Team
at 1300-13-3388 (within Malaysia) OR +603 7662 9200 (overseas)
for assistance.
10. HOW TO SUBSCRIBE TO
SMS ALERT SERVICE
Step 1: Login to your account at www.bigprepaid.com.
Step 2: Click on ‘ACCOUNT’ on the top menu bar.
Step 3: Click on ‘ACCOUNT SETTING’ on the side menu bar.
Step 4: Tick the box under ‘SMS SUBSCRIPTION’ and click the
‘SUBMIT’ button.
Note: SMS Alert Service fees apply – free for the first month, RM0.20
per sms for the following months.
11. HOW TO CHANGE YOUR BIG PREPAID MASTERCARD CARD FEE & RELOAD /
ACCOUNT PASSWORD FEATURES & BENEFITS OTHER CHARGES* TOP-UP CHARGES
Step 1: Login to your account at www.bigprepaid.com.

Step 2: Click on ‘MANAGE MY PROFILE’ on the top menu bar. 1 Joining Fee: 1. Via Online:
RM10 refundable upon a minimum top-up of RM50.
Step 3: Select ‘CHANGE PASSWORD’ on the side menu bar. Option 1:
2 Annual Fee:
BIG PREPAID MASTERCARD
• At www.bigprepaid.com via online banking transfer services
Step 4: Key in your current password and the new password you
Waived unconditionally. offered by various banks.
would like to change to.
CIMB Clicks (Transaction will be credited immediately)
Step 5: For security reasons, you are required to request for a One-Time-
Password (OTP), which will be sent to your registered mobile
number for verification purposes. Enter the OTP received and
Load in Ringgit Malaysia
(MYR) and convert up to 5
Gain exclusive access to
AirAsia Priority Sales and
3 ATM Withdrawal Fee:
Local: RM6.00 per transaction.
Fee: Free for AirAsia Savers Account; RM0.50 for CIMB Basic Account

Other online banking transfer services via FPX (Transaction will be

click the ‘SUBMIT’ button. different currencies (USD,
EUR, GBP, AUD, SGD) at
great exchange rates.
enjoy Zero Processing Fee
when you book your flights
on www.airasia.com.
PLASTIC
Overseas: RM10.00 or 2% of withdrawal amount, whichever is higher.
credited within 48 to 72 hours)
Fee: RM0.70
4 Account Service Fee:
RM2.50 per month for inactive account where there is no Card
Option 2:

12. HOW TO ADD MORE CARD(S)

Transaction in a particular month.

5 SMS Notification Fee (“SMS Alert Service”):

•
at www.cimbclicks.com (Transaction will be credited immediately)
First month free*, thereafter RM0.20 per SMS (only if Cardmember
Fee: Free
Step 1: Login to your account at www.bigprepaid.com. opts to take up this service).
*Free SMS in the first month will initially be charged to the card. Charges will
be refunded on the 30th day from the date of card activation. Option 3:
Step 2: Click on ‘ADD MORE CARDS’ on the top menu bar.

Step 3: Select the card type that you would like to add. 6 Currency Conversion Fee: •
(Applied when a purchase is effected in currencies other than Malaysian Ringgit)
at www.maybank2u.com (Transaction will be credited within 48 to 72 hours)
Step 4: Key in the required details accordingly and click the ‘SUBMIT’ Earn BIG Points when you Worldwide acceptance 1% + network charges
Fee: Free
button. swipe your BIG Prepaid by MasterCard merchants
MasterCard overseas for in-store & online
(RM2.00= 1 BIG Point) shopping! 7 Cross-Border Transaction Fee
Step 5: After completing the first top-up for your new card, you may (Applied when the purchase is through merchant acquired outside of Malaysia 2. Via CIMB ATM or Cash Deposit Machine
login to your account again to view the newly added card under but charged in Ringgit Malaysia)
your Account Summary page. 0.5% + network charges

Note: Only one registration per card type. (Transaction will be credited within 48 to 72 hours)
8 Replacement Card Fee: Subject to the fee charged by the respective banks
(Only applicable for Card replacement request made by Cardmember. Not
applicable if due to defect of chip or Card)
RM20.00 per card

13. NEED ASSISTANCE Card Cancellation Fee:

Free
3. Over-The-Counter at the following banks:

OPTION 1 (Transaction will be credited within 48 to 72 hours)

Our BIG Prepaid
Mastercard customer
Step 1: Login to your account at www.bigprepaid.com.
online management portal
Step 2: Click on ‘CONTACT US’ on the top menu bar. allows quick mobile
phone or laptop access
Step 3: Fill out the details and tell us how can we be of help! to your account via
www.bigprepaid.com.
OPTION 2
Safe & Secure - It is
not linked to your Sales Draft Retrieval Fee: Fee: RM2.00
RM15.00 per sales draft
bank account, so the
fund exposure is
limited to the amount In any case that any applicable fees (including, but not limited to Account Service Fees for
of cash available in any dormant account) is not charged to the Cardholder’s Card Account for that particular
the card. Note: All Fees and Charges imposed are subject to month or transaction, Tpaay Asia Sdn Bhd (formerly known as TuneMoney Sdn Bhd) reserves
6% GST charge. the right to deduct it from the Cardholder’s Card Account once there is sufficient balance.

Contact our Customer Care Team at 1300-13-3388 (within Malaysia) Terms & Conditions apply.
OR +603 7662 9200 (overseas) for assistance.