Documente Academic
Documente Profesional
Documente Cultură
1 Organization
2 Master Data
3 Business Processes
3.11 QM in MM - Quality notifications with complaint against vendor - creating and processing of quality notifications
3.11.1 In your company, who is responsible for the receipt or creation of quality notifications?
(Call center organizational unit etc.)?
3.11.2 In your company, who is responsible for processing the quality notifications that have been created?
(Coordination)
3.11.3 Do you want to use different notification types?
Background: A customer may want to use the same notification types, for example, customer
complaint in different plants or according to different criteria."
3.11.4 Do you want to create notifications using copy models?
(Customizing: Define initial screens for notifications).
3.11.5 How do you prioritize incoming notifications (complaints, queries and so on)?
(For example: ""Very high"", ""high"" etc.)
3.11.6 Do you define specific periods of time for processing notifications?
(Processing period for specific notification priorities).
3.11.7 List the business partners (internal and/or external) whose address information you require when
creating the notification. Add other business partners, if necessary. (Partner definition).
3.11.8 How do you describe the problem? Do you use a verbal description or standard codes?
(Coding: Definiton of catalog profile)
3.11.9 Do you want to use specific catalogs for each material in notification processing?
Warning: Definition of catalog profile in material master: If necessary, provide a structure according
to material type, since material-specific catalogs increase the amount of data to be maintained (such
as catalogs etc.).
3.11.10 Do you record the performed activities that solved the customer problem in a standardized way (for
example, using standardized codes) in order to evaluate possible solutions for a problem?
(Coding of tasks, items and activities)
3.11.11 Do you want to attach electronic documents (for example, inspection reports) to the notification?
(Linking of quality notifications to the Document Management System).
3.11.12 Do you assign a responsible person to each task?
(Note: An incorrect assignment is usually the result of a problem with the documentation).
3.11.13 Do you have ad-hoc tasks that you always carry out for different notification types or priorities? If
so, describe these tasks. (Definition of response profiles).
3.11.14 Do you want the person or coordinator responsible for a task to be notified automatically by the
system? (User-based workflow definition or definition using HR reporting structure).
3.11.15 How do you want to structure the layout of your notification with regard to the problem description,
execution, items, tasks, activities? [Note: This applies to all notification types (Q1,Q2,Q3 etc.)].
3.11.16 Do you want to advise your employees of ""related notifications"" during notification processing?
(Setting of screen group 025 Related notifications).
3.11.17 Do you want to allow or prevent certain procedures based on business processes/events?
(Definition of user status).
3.11.18 Which shop papers do you use to process notifications?
(Documents that are usually sent to the notification addressee (such as confirmation of receipt,
interim notices, 8D reports).
3.11.19 How many notifications do you receive each day or each year?
(Defining number ranges for notifications).
3.11.20 How is a quality notification processed in your company? Describe the process for external or
internal notifications.(Designing action box with sequential processing).
3.13.10 Do you want to use quality inspections for external processing operations?
Detail screen in the operation of the routing and make inspection type settings."
3.13.11 Describe the inspection instructions and specification, as well as all other documents relevant to the
quality inspection. (Flag for print control in Customizing for the inspection type).
3.14 QM in Production - Inspection during production - Sample Calculation and Sample Management
3.14.1 Are release or approval procedures set for the sample-drawing?
3.14.2 Should digital signature be used during sample-drawing?
3.14.3 Do you want to create sample labels? If so, describe the layout, size and content as well as the
location/printer at/on which they are to be created.
3.14.4 Should physical samples be stored and checked for a specified period of time?
(Storage locations and duration).
3.14.5 Will you define procedures for physical-sample drawing based on different inspection procedures?
(Inspection planning).
3.14.6 Are characteristics for physical samples directly assigned?
This procedure is specific to the chemical and pharmaceutical industry sectors."
3.14.7 In addition to planned physical samples, will you manually create physical samples for an inspection
lot?
3.14.8 What is to trigger the manual creation of physical samples?
3.14.9 How and according to which criteria are inspection characteristics to be dynamically modified?
[Inspection characteristics (see also QM master data)]."
3.14.10 When are inspections to be dynamically modified (dynamic modification update)?
When the inspection lot is created, or once the usage decision has been made?"
3.14.11 Are you using special sampling schemes in production?
(Single or multiple sampling schemes).
3.16.1 "Will you perform defects recording in addition to or as an alternative to results recording by inspection characteristics?
See also the following process ""Defects recording""."
3.16.2 Will you use defect codes and code groups to catalog and determine defects? Describe the current structure of the defect codes.
3.16.3 "Describe how you classify defects (for example, major defect or minor defect).
Defect class"
3.16.4 "Do you want to trigger a follow-up activity (Workflow) for specific defect classes, to document the processing of defects?
Activation of a quality notification (table TQ17)."
3.16.5 Are the defects relevant for the calculation of the quality score?
3.17 QM in Production - Inspection during production - Usage Decision
3.17.1 "Who should make usage decisions for the inspection?
Reference to authorizations."
3.17.2 Do you want automatic usage decisions in inspections during production?
3.17.3 "Please provide a list of your usage decision codes.
Example: A - Accepted A1 - Acceped as a lower grade material R - Reject scrap R1 - Rework the rejected quantity"
3.17.4 Will you calculate quality scores based on the usage decision? Describe how quality scores are calculated.
3.17.5 "Will you be using automatic follow-up actions that are triggered by usage decisions? Describe these. spection lot is rejected or subsequent
delivery).
For example: E-mail to the purchasing department if there is a complaint concerning an inspection lot, subsequent delivery, printing of shop papers
etc."
3.17.6 Will you use digital signatures to authenticate a user's identity in the usage decision process? (Note: This requirement applies primarily to the
chemical and pharmaceutical industries.)
3.18 QM in Production - QI for Goods Receipt from Production - Inspection Lot Creation
3.18.1 "For which production/manufacturing types do you want to inspect the ""goods receipt from production"" in the warehouse?
Discrete manufacturing, repetitive manufacturing or process manufacturing."
3.18.2 "Will you be creating inspections at goods receipt from production automatically or manually?
Final inspections in production"
3.18.3 Are the goods to be posted to inspection stock (once the goods have been received by the warehouse from production)?
3.18.4 "Do you want to set up an inspection lot approval procedure?
Maintenance of the material authorization in the QM view of the material master."
3.18.5 "Will you be recording several results for a characteristic?
Reference to inspection point topics."
3.18.6 "For which objects will you be recording results?
Example for inspection point settings: Wire basket, shift, cylinder."
3.18.7 "How often do you want to inspect the objects given above?
For example: Every 100 pieces, every hour etc."
3.18.8 "Describe the inspection instructions and specification, as well as all other documents relevant to the quality inspection.
Flag for print control in Customizing for the inspection type."
3.18.9 At which stage or on which printer do you want to print the documents?
3.19 QM in Production - QI for Goods Receipt from Production - Sample Calculation and Sample Management
3.20.1 "How are you recording inspection results (for example by units to be inspected, for all lots, for all inspection points or for all samples)?
Transaction QE51N."
3.20.2 How does your company record results for goods recept inspections from "production to warehouse"? (for example qualitative, quantitative,
attributive, variable, summarized, classed, single values)
3.20.3 "Will you perform defects recording in addition to or as an alternative to results recording by inspection characteristics?
See also the following process ""Defects recording""."
3.20.4 Do you want to use calculated characteristics?
3.20.5 Should unplanned, conditional or calculated characteristics be used?
3.20.6 How are inspection results to be valuated (for example, by comparing values to tolerance ranges, number of noncomforming units, manually or
automatically, with valuation rules or user settings?).
3.20.7 Does the recording of specific results automatically create a defect and quality notification? Is a workflow be triggered? Provide an example.
3.20.8 "Describe the different authorization levels for inspectors.
Definition of activity groups."
3.20.9 "Will you use digital signatures to authenticate the user's identity during results recording? ndustries.)
Note: The requirement applies primarily to the chemical and pharmaceutical sectors."
3.20.10 "Will you be using control charts to evaluate inspection results and to monitor production? If so, which control charts will you be using (x-
bar, mean-value chart and so on)
The indicator in Customizing for control charts must not be set for modal control charts (control chart on results recording screen)."
3.20.11 "What criteria do you use to group together inspection results for control charts?
SPC criteria define whether you run separate or joint control charts for different orders, work centers, materials, manufacturers or customers."
3.20.12 "Are your materials managed in batches? If so, answer the following questions.
Batch number allocation."
3.20.13 "Will you have several batches for a production order?
Partial lot assignment/batch number allocation at production order header level."
3.20.14 "Will batches be classified based on inspection results?
Linking of master inspection characteristic / class characteristic."
3.20.15 "Will you be recording quality inspection costs for inspections during production?
Note: Costs are recorded at operation level; Settings for activity types / default cost records; Recording of actual inspection duration; Quality costs are
settled to the PP order."
3.20.16 Should inspection results be printed? If so, at what stage and on which printer?
3.20.17 Give examples of typical inspection instructions that you use in your company
3.20.18 Should a quality notification be created and sent to the appropriate party based on an inspection? If so, which party?
3.20.19 Is there to be only one quality notification or are more quality notifications allowed?
3.20.20 "Do you want user-specific worklists with automatic, dynamic display?
For example: Have the system make the date settings (current date plus x days, minus y days and so on). This also applies to other selection fields."
3.20.21 "Which criteria are to be used for inspection point completion?
Quantity confirmation/ automatic confirmation / partial lot assignment"
3.21.1 "Will you perform defects recording in addition to or as an alternative to results recording by inspection characteristics?
See also the following process ""Defects recording""."
3.21.2 Will you use defect codes and code groups to catalog and determine defects? Describe the current structure of the defect codes.
3.21.3 "Describe how you classify defects (for example, major defect or minor defect).
Defect class"
3.21.4 "Do you want to trigger a follow-up activity (Workflow) for specific defect classes, to document the processing of defects?
Activation of a quality notification (table TQ17)."
3.21.5 Are the defects relevant for the calculation of the quality score?
3.23.1 Will you process quality-related problems and complaints as part of your quality management program? Please describe.
3.23.2 "Describe your corrective action program, including possible follow-up activities and the events that trigger these activities.
Describe your corrective action program, including possible follow-up activities and the events that trigger these activities."
3.23.3 "Will you monitor internal response to quality notifications and compliance with the tasks assigned as part of your corrective action program?
Please describe.
Will you monitor internal response to quality notifications and compliance with the tasks assigned as part of your corrective action program? Please
describe."
3.23.4 Will you manage quality-related costs for quality problems or is a weighted measurement sufficient to evaluate problem severity? Please
describe.
3.23.5 Will you use workflow in order to automate the processing of corrective action? Provide an example.
3.23.6 Provide a copy of your document archiving method if available. If this is not available, describe your specific archiving requirements.
3.23.7 Will you record nonconformity costs (for example, costs for rework, warranties or defects)?. If so, describe how you determine these costs.
3.23.8 Desribe how you will manage non-conformity costs.
3.23.9 Should defects be classified according to additional criteria?
3.24 QM in Production - Internal Quality notifications - Creation and Processing of Quality Notifications
3.24.1 "In your company, who is responsible for the receipt or creation of quality notifications?
Call center organizational unit etc.?"
3.24.2 "In your company, who is responsible for processing the quality notifications that have been created?
Coordination"
3.24.3 "Do you want to use different notification types?
Background: A customer may want to use the same notification types, for example, customer complaint in different plants or according to different
criteria."
3.24.4 "Do you want to create notifications using copy models?
Customizing: Define initial screens for notifications."
3.24.5 "How do you prioritize incoming notifications (complaints, queries and so on)?
For example: ""Very high"", ""high"" etc."
3.24.6 "Do you define specific periods of time for processing notifications?
Processing period for specific notification priorities."
3.24.7 "List the business partners (internal and/or external) whose address information you require when creating the notification. Add other business
partners, if necessary.
Partner definition."
3.24.8 "How do you describe the problem? Do you use a verbal description or standard codes?
Coding: Definiton of catalog profile"
3.24.9 "Do you want to use specific catalogs for each material in notification processing?
Warning: Definition of catalog profile in material master: If necessary, provide a structure according to material type, since material-specific catalogs
increase the amount of data to be maintained (such as catalogs etc.)."
3.24.10 "Do you record the performed activities that solved the customer problem in a standardized way (for example, using standardized codes) in
order to evaluate possible solutions for a problem?
Coding of tasks, items and activities."
3.24.11 "Do you want to attach electronic documents (for example, inspection reports) to the notification?
Linking of quality notifications to the Document Management System."
3.24.12 "Do you assign a responsible person to each task?
Note: An incorrect assignment is usually the result of a problem with the documentation."
3.24.13 "Do you have ad-hoc tasks that you always carry out for different notification types or priorities? If so, describe these tasks.
Definiton of response profiles."
3.24.14 "Do you want the person or coordinator responsible for a task to be notified automatically by the system?
User-based workflow definition or definition using HR reporting structure."
3.24.15 "How do you want to structure the layout of your notification with regard to the problem description, execution, items, tasks, activities?
Note: This applies to all notification types (Q1,Q2,Q3 etc.)."
3.24.16 "Do you want to advise your employees of ""related notifications"" during notification processing?
Setting of screen group 025 ""Related notifications""."
3.24.17 "Do you want to allow or prevent certain procedures based on business processes/events?
Definiton of user status."
3.24.18 "Which shop papers do you use to process notifications?
Documents that are usually sent to the nofication addressee (such as confirmation of receipt, interim notices, 8D reports)."
3.24.19 "How many notifications do you receive each day or each year?
Defining number ranges for notifications."
3.24.20 "How is a quality notification processed in your company? Describe the process for external or internal notifications.
Designing action box with sequential processing."
3.25 QM in Production - Information system - Evaluations in the Quality Information System
3.25.1 "Please describe in detail the different analyses/reports that you will use.
For each report, specify the receiver of the report, the reporting frequency and content of the report. The content should describe the key figures of the
report and state the different levels, at which these key figures are aggregated."
3.27 QM in Sales and Distribution - Quality Inspection for Delivery and Return Delivery
3.27.1 "Will you process quality inspections for deliveries to customers? Please describe the procedures you use.
These checks could be carried out either in addition to or instead of procurement checks or production checks if the customer specifically requests."
3.27.2 Will you maintain inspection specifications or a quality level specific for customers, and process different quality inspections depending on the
customer?
3.27.3 "Should inspections be suppressed for selected customers or customer/material combinations, or should goods issue occur despite an
unsuccessful inspection?
Quality control QM im SD"
3.27.4 How and according to which criteria should quality inspections for delivery be dynamically modified?
3.27.5 Do you want to perform different quality inspections for each customer?
3.27.6 Do you want to perform different inspections for each usage in the sales order?
3.27.7 Will you be carrying out quality inspections on material that has been returned by the customer?
3.27.8 Describe the quality inspection process for customer returns.
3.27.9 Will your inspection process for materials returned from customers be the same or different than your inspection process for new materials.
3.28 QM in Sales and Distribution - Quality Inspection for Delivery and Return Delivery - Inspection Lot Creation
3.28.1 How and when should inspection lots be created for the delivery?
3.28.2 "Describe the inspection instructions and specification, as well as all other documents relevant to the quality inspection.
Flag for print control in Customizing for the inspection type."
3.28.3 "Describe the type of intervals, at which you want to inspect (time-based, quantity-based or freely defined?).
Inspection point reference in results recording (routing header and operation detail level)."
3.28.4 Do you want to print inspection instructions and sample-drawing instructions immediately at inspection lot creation?
3.29 QM in Sales and Distribution - Quality Inspection for Delivery and Return Delivery - Results Recording
3.29.1 "Will you perform defects recording in addition to or as an alternative to results recording by inspection characteristics?
See also the following process ""Defects recording""."
3.29.2 Do you want to use calculated characteristics?
3.29.3 Should unplanned, conditional or calculated characteristics be used?
3.29.4 How are inspection results to be valuated (for example, by comparing values to tolerance ranges, number of noncomforming units, manually or
automatically, with valuation rules or user settings?).
3.29.5 Does the recording of specific results automatically create a defect and quality notification? Is a workflow be triggered? Provide an example.
3.29.6 "Describe the different authorization levels for inspectors.
Definition of activity groups."
3.29.7 "Will you use digital signatures to authenticate the user's identity during results recording? ndustries.)
Note: The requirement applies primarily to the chemical and pharmaceutical sectors."
3.29.8 Should inspection results be printed? If so, at what stage and on which printer?
3.29.9 Give examples of typical inspection instructions that you use in your company
3.29.10 Should a quality notification be created and sent to the appropriate party based on an inspection? If so, which party?
3.29.11 Is there to be only one quality notification or are more quality notifications allow
3.29.12 "Do you want user-specific worklists with automatic, dynamic display?
For example: Have the system make the date settings (current date plus x days, minus y days and so on). This also applies to other selection fields."
3.29.13 "Will you use control charts to evaluate inspection results?
Level, material, lot, characteristic, work center et"
3.29.14 Will you record the costs for the quality inspection? If yes, will it be recorded by an annual order for each material or by separate orders for
each material?
3.29.15 Will you create internal QM orders to record inspection costs for all materials/inspection lots for a given period (general QM order)?
3.29.16 Will you record and evaluate inspection costs for individual inspection lots (individual QM orders)?
3.29.17 Will you use standard cost records for each type of inspection activity? Which activity types or rates are used?
3.29.18 Will you define and confirm the actual inspection time for each inspection operation?
3.29.19 "What type of inspection activities (for example, machine, labor) are to be recorded in your inspection process?
Activity types for appraisal costs."
3.29.20 Describe how and when you want to settle quality costs (assign the calculated costs from the QM order to another cost center).
3.29.21 How frequently will you perform settlement?
3.29.22 "Do you want to trigger the workflow if the control limits are exceeded (creation of a defect record)?
Creation of a quality notification from the valuation of the results."
3.29.23 "Do you want a simple recording of defects (that is an inspection without inspection plan)?
Defects recording for the inspection lot."
3.29.24 Will you record results for inspection points during the production process?
3.29.25 Which type of interval (time-related, quantity-related, or freely defined) will you use to perform inspections?
3.29.26 "Should results for electrical test equipment be automatically copied?
QM-IDI"
3.29.27 Should inspection results be evaluated within the SAP System or using another system (for example, a special statistics program)?
3.29.28 "Should times for inspection operations be confirmed?
Reference to QM order master data"
3.29.29 Should inspection results be recorded based on the operation or for partial lots?
3.30 QM in Sales and Distribution - Quality Inspection for Delivery and Return Delivery - Defects Recording
3.30.1 "Will you perform defects recording in addition to or as an alternative to results recording by inspection characteristics?
See also the following process ""Defects recording""."
3.30.2 Will you use defect codes and code groups to catalog and determine defects? Describe the current structure of the defect codes.
3.30.3 "Describe how you classify defects (for example, major defect or minor defect).
Defect class"
3.30.4 "Do you want to trigger a follow-up activity (Workflow) for specific defect classes, to document the processing of defects?
Activation of a quality notification (table TQ17)."
3.30.5 Are the defects relevant for the calculation of the quality score?
3.31 QM in Sales and Distribution - Quality Inspection for Delivery and Return Delivery - Usage Decision
3.32.1 "Which types of certificate will you create for your customers?
For example, certificate of analysis, inspection certificate"
3.32.2 Describe the typical layout that you use for quality certificates.
3.32.3 Name the essential data for the certificate.
3.32.4 Do you create user-specific quality certificates (layout)? If yes, are there differences in the layout and data contents? Give example copies.
3.32.5 "Which texts and information should the certificates contain?
For example, references to country norms or other comments"
3.33 QM in Sales and Distribution - Certificate Creation - Certificate Profile and Profile Assignment
3.33.1 Is the selection, display, and data source for the characteristic data user-specific, material-specific, or general?
3.33.2 "Should quality certificates only contain information about the finished product or also data about components from the production chain?
Reference: Requirement for batch where-used list"
3.33.3 Describe the origins of the characteristic data.
3.33.4 "At which level can certificate profiles be assigned?
For example, material, material / customer"
3.34 QM in Sales and Distribution - Certificate Creation - Edit Recipient of Quality Certificate
3.25.1 "Please describe in detail the different analyses/reports that you will use.
For each report, specify the receiver of the report, the reporting frequency and content of the report. The content should describe the key figures of the
report and state the different levels, at which these key figures are aggregated."