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INTERNATIONAL BUSINESS
BANGLADESH
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Greetings from the land of fantastic natural beauty and exotic wildlife.
Elephants still roar free in the east, and the endangered Royal Bengal Tiger
wander in the south west.
Although an independent Bangladeshi state has existed for only the last
few decades. Our culture is millenia old. Small Buddhist and Hindu kingdoms
controlled and the land until Muslim conquests began in the early thirteenth
century. In the 1757, the British East India Company took control, a century
later; they ceded power to the British government.
The United Kingdom ruled the area until 1947, when the independent
nations of the India and Pakistan were formed. The rest of the area was divided
into two regions, separated by Indian Territory: the largely Muslim East Bengal
(later renamed East Pakistan) and the largely Hindu West Bengal (West
Pakistan). These regions differed markedly in language, ethnicity, and culture.
Since the creation of the regions, the people of East Pakistan (the
Bengalis) desired independence from West Bengal. They got their wish. After a
nine month civil war in 1971, Bangladesh finally became an independent
nation.
We know our population is growing too quickly for young people to find
good local jobs. Many must leave to work in places like Saudi Arabia and
Malaysia. But they still keep strong family ties. In fact, money sent home from
expatriate Bangladeshi accounted for 6 percent of our gross domestic product
2004. We believe these funds will help give us means to continue to grow and
improve.
While we obviously want the comforts and the advantages that more
developed countries enjoy, we do not want to lose our culture. Bangladeshis
respect age, position, and hierarchy, and believe the group is more important
than an individual. Although it influence is diminishing, social class is still very
important to us. We highly value friendship and do not extent out friendship
casually.
We fanatics. When things go wrong, we will not panic or get angry. More
commonly, we will shrug and say, “As Allah Will.” But we are also hard
working and friendly. Please come to our beautiful, ancient land and find out for
yourself.
Facts and Statistics
Capital: Dhaka
Location: Southern Asia, bordering the Bay of Bengal, between Burma and
India
Climate: tropical; mild winter (October to March); hot, humid summer (March
to June); humid, warm rainy monsoon (June to October)
Men may also lightly shake hands with other men. They rarely shake
hands (or otherwise touch) with women, especially in public.
People of the same age and class generally use first names. Don’t use first
names unless your Bangladeshi does so.
Language
Written Bangla is read just as written English (that is, left to right, top to
bottom).
Conversation
Hindi movies.
Travel.
Your home country (but never compare your country with to Bangladesh)
Unacceptable Topics
Interfaith relationships.
Body Language
Never pass or move anything with your left hand. Bangladeshi considers
the left hand unclean.
Dining
Many Bangladeshis eat with their right hands (left hands are unclean
because they are used for personal hygiene). They may eat sweets
with a spoon.
Visitors may ask to use utensils there may be a separate plate to place
bones and other food refuse.
Toasting
Tipping
Porters, doormen, hair stylist and barbers: Tip BDT 50 to BDT 100.
Manners
Never refuse an invitation directly. If you must decline an invitation, say,
“That will be difficult, but I will try or I will have to see.”
No one eats until the old person at the table begins eating.
If eating with your hands never eat or pass food with your left hand. Also
don’t let your fingers touch the sauces when dipping food.
Some Bangladeshis eat meals in their homes sitting on floor. In this case,
men sit with legs crossed in front, and women sit with legs to one side.
Be careful not to direct your soles at anyone while in this position.
Don’t eat, drink or smoke on the street during Ramadan (the ninth month
of the Islamic year). Doing so is offensive.
When dining in a restaurant with friends or family, the bill may be split or
the person who extended the invitation may pay. If the latter, the others
will protest but out of courtesy only. The person, in turn, should insist on
paying.
In business situations, however, the person who extended the invitation pays
the bill.
It’s rude to give an end time on an invitation for a social event.
Punctuality
Arrive on time for social events as well. Although hosts may serve dinner
several hours after the given “start time”, they may have scheduled
entertainment before the meal.
Gifts
Bangladeshis believe the thought behind giving a gift matters more than
the gift itself. Nonetheless they expect recipients to reciprocate with a
tangible gift or an invitation to a meal or event
Bangladeshis in urban areas give birthday gifts, but people in rural areas
may not.
Make sure gifts are nicely wrapped, and always present gifts with both
hands.
Never give Muslim alcoholic beverages or items that aren’t halal (lawful
to the Islamic faith). Never give Hindus item containing beef or co w
leather
Hostess Gifts
Along with giving a gift, invite the hostess to an occasion if possible.
Consider Giving
Pastries
Travel books
Don’t Give
Tobacco
Business Gifts
Office supplies
Sweets to share
Don’t give
Corporate culture
Small and medium size businesses employee about 25 percent of the total
labour force in Bangladesh (80 percent of industrial jobs) and constitute 25
percent of the Gross Domestic Product (GDP).
The service sector generates half of the GDP, but the agriculture sector
employs nearly two-thirds of Bangladeshis.
Structure
The most senior executive makes the decisions that are best for the entire
group. Foreigners who hope to decentralize the decision making process
must be patient and persistent.
Meeting
Initial meetings are for getting acquainted, not for doing business. Have a
respected third party introduce you to meeting participants.
Subsequent meetings are for presenting decisions. The most senior person
sets the agenda, content and peace.
Small talk over tea usually precedes meetings. Let your Bangladeshi
colleagues initiate business discussions.
Appointments
Regular office hours are 9:00 am to 5:00 pm, Saturday through Thursday.
Some offices close at noon on Saturdays. Offices are closed on Fridays.
You can’t do business during hartal, industries and offices close and public
transportation stops, political parties announce hartal ahead of time.
When scheduling initial meetings, it’s extremely important to give your title
and credentials. Some Bangladeshis refuse to meet with someone of lower
rank of status. Likewise, you may lose face if you meet with Bangladeshi of
considerably lower rank or status.
Communication
Keep your feelings in check. Showing emotion causes you to lose face,
especially when talking with someone older or more senior than yourself.
While Bangladeshis respect age and status, never bully or talk down to
people. They will especially resent condescending foreigners.
It’s essential to always be courteous to the receptionist and other office staff.
They control appointments and communication with high-level employees.
Business Cards
Make sure your card includes your academic degree(s) and formal title.
Accept someone’s card respectfully with your right hand only. Read it
carefully, and then place it in your briefcase or business card case.
Socializing
Many more women than men in Bangladesh live in poverty, suffer abuse,
and are in poor health. Women don’t have the same educational and economic
opportunities as men have. As a result, the literacy rate for women is roughly
half that for men. Workplaces are highly patriarchal, and many women are
unemployed.
Middle-class women are leading the fight for gender equality, and the
Bangladeshi government has taken steps toward that goal. The constitution
guarantees men and women equal rights. The no. of girls enrolling in school has
been rising, at least on the primary level.
Western women may have some difficulty doing business in Bangladesh, but
Bangladeshis generally accept them.
Women should avoid making eye contact with people walking on stress.
They will attract unwanted attention if they do.
Exporting to Bangladesh
Regional focus
Dhaka, the capital and by far the largest city in Bangladesh, has grown to
become the country's main commercial centre. The second city, Chittagong, is
home to Bangladesh's largest seaport and a thriving business scene. Sylhet,
Khulna and Bogra are the country's other commercial centres.
Bangla (Bengali) is the official national language, but English is the key
language for commerce. Most business people you deal with, when exporting,
are likely to speak good English.
Bangladesh business culture tends to be formal and follows a hierarchical
structure - for example business cards are exchanged after the initial
introduction. It's normal practice to start meetings with small talk rather than
getting straight down to business. A good rule of thumb in meetings is to follow
your host's lead.
Building relationship
Winning new business can take longer than you would like. You should
be prepared to invest time and effort in building a long-term relationship.
To make the most of trade visits, plan well in advance. Make sure you
have a clear objective and organise all the support material you need. Try to
make appointments with target contacts in advance, and reconfirm them shortly
before you travel. Make sure you're speaking to people who make exporting
decisions. If you have local agents, use their expertise. In an organised trade
visit, the organisers should help you find contacts.
Marketing and selling in Bangladesh
In the UK, you must declare all exports to HM Revenue & Customs
(HMRC). You also need to keep documentary evidence of exports, and record
the value of exports on your VAT return. Exports of most products to
Bangladesh are zero-rated for VAT. There are no additional export taxes.
Duty
When you export goods to Bangladesh, they will attract import duty. You
or your local representative will have to pay this before the goods will be
released by customs. The level of duty will depend on the type of product.
Export-Import Information
Dated: 18/07/2010
Values in US $ Millions
Note: The country's total imports (S.No.6) since 2000-2001 does not include import of
Petroleum Products (27100093) and Crude Oil (27090000)
(http://commerce.nic.in)
Doing Business in Bangladesh
As per following chart shows India has produced Organic Chemicals in large
volumes and Bangladesh’s requirement for organic chemicals is at higher side.
Bangladesh does not have large no. of chemical industries which can fulfil their
requirement. So it is a good opportunity for India to export Organic Chemicals
to Bangladesh.
Production of Organic Chemicals in India
(2001-2002 to 2008-2009)
(Figures in MT)
Production
Products
2001- 2002- 2003- 2004- 2005- 2006- 2007- 2008-
02 03 04 05 06 07* 08* 09(P)*
Acetic Acid 232005 251683 308084 287901 305911 287.85 316.01 230
Maleic Anhydride 13948 11885 14436 13402 12751 12.95 4.25 3.00
Chloro Methanes 81562 79129 89565 92486 93798 92.19 85.86 95.00
Ortho Nitro Toluene 0 4416 6807 6230 7445 6.80 0.24 2.00