Data Center Checklist

Immedion
Proven Industry Experience
Experienced - in business for 5-plus years
Multiple data center sites
Requires employees to obtain and maintain industry certifications
Customer base includes multiple Fortune 500 operations

Data Center Certifications / Audits / Controls

SSAE 16, SOC I Type II audited - audit reports provided

Data Center Location

Data center located in an area not prone to natural disasters, such as tornadoes,
hurricanes, earthquakes, floods, ice storms, fire storms etc.
Data center is sufficiently distanced from major airports, government buildings, banks,
stadiums, refineries, downtown buildings, parade routes, nuclear, military & intelligence
facilities, dams, bridges, large malls etc.

Data Center Security

All data center employees and contractors undergo criminal background checks & are
subject to random drug screening
Biometric access control
Onsite digital video camera surveillance
All cabinets are lockable and cages are built with 5 sides including top.

Data Center Features

Ground floor building for easy access
24-hour customer access - ability to do overnight & weekend moves
300lb/ft floor loading capacity for high density computing
Power density up to 200W per sq ft
Ability to provide A & B Power feeds for redundancy
120/208/220/480v power availability to support a wide range of hardware power
requirements
Entire facility backed by diesel generators in the event of area/regional power outage
Generators are tested weekly and load tested at least quarterly
24 hour on-site generator fuel capacity and unlimited capacity with existing fuel contracts
Generators supported by 15 min call back, 4 hour on site support
UPS systems supported by 15 min call back, 4 hour on-site support, biannual battery
check
A 100% power service level agreement

Data Center Network

Redundant core and edge network infrastructure with carrier-grade Cisco hardware
Performance based network with private VLANs and 10/100/1000 mbps redundant
network drop availability using HSRP or VRRP
24x7x365 support contracts with network gear vendors (e.g. Cisco SmartNET)
Custom cross-connects (Cat 5, Cat 6, Coax or Fiber)

www.immedion.com 1.800.265.2461
Data Center Checklist
Carrier-neutral; access to provider of your choice
No charge for cross-connects to preferred carrier
Multiple Internet providers utilizing diverse entrances for redundancy
SONET ring local loop architecture to eliminate downtime to less than one millisecond as
a result of a fiber cut
Direct connections to up to 5 network providers
BGP routing for customer owned IP addresses
100% Network uptime service level agreement
Clean IP addresses (not previously owned by a spammer)
Zero-tolerance spamming policy

Data Center Environment

Fully redundant (N+1) cooling systems
Data center humidification/de-humidification systems
A 100% SLA guaranteeing environment including humidity and temperature

24/7/365 On-site Staff

Technicians on-site 24/7/365
Skilled engineers with multiple industry certifications.
15-minute guaranteed reboot time
No premium charge for after-hours tech support/remote hands
Tech support billed in 15 minute increments
On-site NOC monitors all facility alarms, tickets, customer support as well as local news
and weather
Account Management Tools
Provides customer portal for easy access to bandwidth monitoring, access roster
updating, billing & invoicing and support ticketing
Free device monitoring with notification to ensure uptime

Extra Amenities
Free use of wireless while in the building for laptops, etc.
Free use of crash cart (KVM) to service your equipment so you don't have to use valuable
rack space to store your own
Free use of workspace / conference rooms when working on-site
Free use of secured shipping/receiving services to hold your equipment when it is arriving
or leaving. Support for large truck and 18 wheelers for palletized equipment

Straightforward Pricing Policies

Flexible pricing to accommodate overages
No extra port fees, cross connect fees or hidden charges

Access to Optional Managed Services

Availability of a fully managed firewall, load balancing, failover, SAN storage solutions with
active monitoring
Individual technology consulting vs. plain sales
True disaster recovery services to prevent downtime
Onsite war room/disaster recovery space

www.immedion.com 1.800.265.2461