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NON-CONFORMITY CATEGORIES
APPROVAL PAGE
Reviewed by :
Quality Manager of Komite Akreditasi Nasional
Approved by:
1. Major Non-Conformity
Major Non-Conformity is the absence or lack or failure in implementing or maintaining
one or more management system requirements where objectives evidences found which can
show doubt about the credibility of the certification published by the applicant body.
2. Minor Non-Conformity
Minor non-conformity is non-conformity of that arise from in-consistency of the
implementation management system requirements which may give impact (no significance)
to effectiveness of the management systems.
3. Observation
Observation is documented statements that may identify areas for potential improvement,
but shall not make specific recommendation(s). When solutions are developed and
implemented by the CB, they may add value through enhancing the organization’s operations
and/or management system. Observation should be followed up with action plan.
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