Session 11: FF and WGD Case Study Questions

The simple system diagram below may be used to answer the following questions. Apply your
own common sense and knowledge of retail processes. Be specific about the items of
information, where they are captured, stored and used. How the information flows or is moved
within FastFit may be shown by the student adding labeled arrows to the diagram below. See

HQ

Customer
Store Supplier

Warehouse

1. In the drawing above mark the main flows of goods and money, and employ a key or
table of descriptive elements to explain your answer.

Key Explanation

add more rows as needed….

2. a) List the specific items of information that are usually gathered at the POS (Point-of-Sale
terminal or cash register) and recorded when a customer checks. b) What are three
important uses of this information at the store by the store manager and by headquarters
management – a total of six uses?
a. information gathered at the POS:
i. .
ii. .
iii. .
iv. ..
v. add more lines as needed….
b. complete the table:

Role Information Uses

Store Manager

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 Session 11: FF and WGD Case Study Questions

Head Quarters (Executive

Management)

3. a) Draw a system diagram that shows the key information and product flows between
FastFit (HQ and Warehouse) and the supplier Winter Gear distributors, including the steps
for ordering and invoicing and label each flow descriptively. This diagram will have three
circles. b) Document the order of the steps in these exchanges, the documents/information
required and their contributions (purposes) to the process.
a. draw the process:

FastFit
HQ

WGD
FastFit
Ware-
house

b. document the process:

Key Document/Information Purpose

add more rows as needed…..

4. What happens at WDG when Fastfit calls and places an order? Where are there likely to be
problems or errors caused by this process? Be detailed in your response.

Process Step Problems/Error Potential

add more rows as needed….

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 Session 11: FF and WGD Case Study Questions

5. What changes to the information management processes and information technology

systems (IT) would you make at WinterGear to address these problems? Create a before
and after view of WGD’s core business process to reflect the impact of your IM/IT
investment.

Changes in IM/IT Impacts on WGD’s Core Processes

add more rows as needed…..

The Fulfillment Process Before:

WGD
Sales

FastFit
HQ
WGD
Accting

WGD
Ops

The Fulfillment Process After:

WGD
Sales

FastFit
HQ
WGD
Accting

WGD
Ops

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