Omar Guillermo Francisco

Cerezo Mzn 270 lt 14, San José del Jaral, Atizapán de Zaragoza.
Cellphone: 5510597904

Profile

Dynamic person with experience in customer service field, strong analytical

skills , detail oriented, and well handling data sets.
Self driven and highly motivated, proactive and a great partner that enjoys work
in a collaborative environment. Patience and customer oriented.

Experience
American Express

Credit Analyst (December/2016-August/2017)

Collections. Collect past due accounts by giving benefits of

being current, sell the inhouse method of payment by
registering a debit card. In some cases make a plan of
payment such as difer the amount.

Credit. Provide the customer with the right use of their

products, enable spend in the charge card. Analysis of every
account to have a decision whether block it or let the
customer spend what they need in any customer from the
beginner to the Centurion client.

Teletech

Time Warner Cable (Texas) June/2016- August/2016

Customer Service Representative

Resolve any concern with the tv product, basic

troubleshooting with the cable boxes, the dvr, how to plug all
of the cables. Resolve any question with their bills as well as
adjust any charge.

FedEx

Customer Service Representative (December/2013-

February/2015)
 Tracking packages and giving the status of the shipment to
the customer, solve any delay that may cause a problem with
our client.
Rating new shipments to any part of the country as well as
international service.

Education
Escuela Bancaria y Comercial

University
I am attending this
Finance and Banking

UNAM School of Engineering

Mechanical engineering
Dropped out 2010-2016

CCH Azcapotzalco 2006-2009

High school

Languages
Spanish
Native speaker

English

Fluent English speaker.