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An Overview
1 14-11-2016 11:07:48
Outline
Introduction and Importance
Remedies to Barriers
s
Introduction and Importance
Listening is paying attention to something or somebody
A nice cake
Listening Process: Six Stages
1.Receiving
2.Interpreting
3.Remembering
4.Evaluating
5.Responding
6.Acting
Listening Process: Six Stages
1.Receiving: physically hear, various external factors, e.g.,
agreement
6. Acting: sometimes, communication is an end in itself ---
4. Nonverbal Distractions
5. Thought Speed
1. Physical Barriers:
worried
2. Psychological Barriers:
Abstracting
Slanting
Prejudgment
3. language Problems:
Unusual clothing
Body twitches
Excessive gestures
Radical hairstyle
5. Thought Speed:
Monotone
Speech mannerism
8. Faking Attention:
are not
Such behavior is necessary as part of socialization
we want to.
Tips for Becoming Effective Listener
8.Provide feedback