MS-MP01473 IT Handbook

IT Handbook
Doc. no: MS-MP01473 Rev: 8 Published: 11.05.2017
IT Handbook
This document is part of BW Offshore’s Management System,

which holds the complete revision history and electronic versions of attachments.
Document Owner: Approval:

Manager Information Systems SVP IT & Systems
Implementation: Verification:
All personnel SVP IT & Systems
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IT Handbook
1 Support 4
1.1 Global Service Desk .................................................................................................................................................... 4
2 IT Policy 5
2.1 Security ....................................................................................................................................................................... 5
2.2 E-mail and Web ........................................................................................................................................................... 6
2.3 Hardware and Software ............................................................................................................................................... 7
2.4 Private Use of IT Facilities ........................................................................................................................................... 7
2.5 Care of Equipment ...................................................................................................................................................... 7
2.6 File Storage ................................................................................................................................................................. 7
2.7 Termination of Service................................................................................................................................................. 7
2.8 Not used software ....................................................................................................................................................... 8
2.9 Support given .............................................................................................................................................................. 8
2.10 Social media................................................................................................................................................................ 8
2.11 Other precautions ........................................................................................................................................................ 9
3 Cell phone Guidelines 9
3.1 Scope .......................................................................................................................................................................... 9
3.2 Corporate Mobiles ....................................................................................................................................................... 9
3.3 Handset Loss / Damage .............................................................................................................................................10
3.4 Handset Repair ..........................................................................................................................................................10
3.5 Handset Upgrade .......................................................................................................................................................10
3.6 Loan Handset .............................................................................................................................................................10
3.7 Company Property .....................................................................................................................................................10
3.8 Usage Guidelines .......................................................................................................................................................11
3.9 Business Use .............................................................................................................................................................11
3.10 Lync / Skype...............................................................................................................................................................11
3.11 Local SIM Card...........................................................................................................................................................11
3.12 Wireless Connection...................................................................................................................................................11
3.13 Airtime Usage and Review .........................................................................................................................................12
3.14 Supported Model Range .............................................................................................................................................12
3.15 Policies Applicable Only to Singapore Office ..............................................................................................................12
4 Your computer 13
4.1 Network Drive Manager ..............................................................................................................................................13
4.2 Antivirus .....................................................................................................................................................................13
4.3 Network Printer(s) ......................................................................................................................................................14
4.4 Wireless Network .......................................................................................................................................................14
4.5 Microsoft Lync ............................................................................................................... Error! Bookmark not defined.
4.6 Skype .........................................................................................................................................................................16
4.7 E-mail .........................................................................................................................................................................16
4.8 Calendar ....................................................................................................................................................................20
4.9 Business Mail .............................................................................................................................................................21
4.10 Outlook Anywhere ......................................................................................................................................................21
4.11 Outlook Webmail ........................................................................................................................................................22
4.12 Outside the Office.......................................................................................................................................................22
4.13 OCS HR .....................................................................................................................................................................23
4.14 Management System..................................................................................................................................................24
4.15 Synergi Life ................................................................................................................................................................26
4.16 Star ............................................................................................................................................................................26
4.17 IFS .............................................................................................................................................................................27
4.18 Maximo ......................................................................................................................................................................28
4.19 Citrix Platform .............................................................................................................................................................29
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Preface
BW Offshore IT policy located at the beginning of this document. IT Policy is also available in a
dedicated document in the Management System.
This is not a user manual in any heavy core application, this handbook contains instructions and
how to access our main applications and general access of the IT platform.
Please contact IT Global Service Desk (GSD) if you feel something is missing, or something needs
to be updated.
Best Regards
Corporate IT BW Offshore
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1 Support
1.1 Global Service Desk

Single point of contact for all IT related issues and requests offshore and offshore, Global
Service Desk can be reached through the following means:
 E-Mail: it.servicedesk@bwoffshore.com
 Homepage: http://bwo.int/wiki/GSD/Home.aspx
 Portal: http://itservicedesk.bwo.int/View/02efdc70-55c7-4ba8-9804-ca01631c1a54
 Phones:
SINGAPORE
MAIN CONTACT NUMBERS +65 66321733 / +65 98266163(Hotline)
Working Hours GSD Support HP Number IT Department HP Number
0700-1800 Anna Espiritu +6591014872 Boon Sin Tey +6596570315
Faye Franco +6591173703 Nathan V +6596483592
Ruben Jr Magsalin +6598190896 Peter Tham +6597122779
NORWAY
MAIN CONTACT NUMBERS +47 23130490 / Internal 2490
0800-1700hrs Prayash Pradhan +4790873305 Andreas Mellem +4791660234
(UTC/GMT+1hr) Anne Ma Stokke Olsen +4741507145
Eirill Olsen +4798233308
Eivind Lindseth +4741506237
Fritz Ekloff +4795204245
Hakon Farnes +4795265237
Knut Georg Kvifte +4791720209
Lisa Berg-Hornnes +4791172762
BRAZIL
MAIN CONTACT NUMBERS +55 2184823435 / +55 2122448369
0800-1700hrs Fabio Santos +5521984823435 Eduardo Piauhy +5521997164434
(UTC/GMT-3hrs)
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2 IT Policy
All employees and consultants shall know the content of BW Offshore IT policy.
IT Policy defines confidentiality to ensure data is secure from unauthorized access, integrity to make
sure data is valid & accurate and availability of systems to ensure data is available when and where
needed.
All BWO's IT facilities and information resources remain the property of BW Offshore.
By following this policy, we will help to ensure IT facilities are used:
 Legally
 Securely
 Without undermining BWO
 Effectively
 In a spirit of co-operation.
This policy relates to all Information Technology facilities and services provided by BWO. All staff
are expected to adhere to it.
2.1 Security
2.1.1 Precautionary measures and responsibilities

It is incumbent upon the company to address these issues and implement good working
practices. Once policies and guidelines are issued, the company expects employees to
abide by them.
Every employee must understand and respect the security issues relating to his/her
position, and take necessary precautions to protect company information against
unauthorized access, use, duplication, misuse etc. It is also important that even though
employees have access to a large number of information resources, internal (intranet) as
well as external (internet), information should be used responsibly and respectfully.
Deliberate and serious breaches of the policy statement may lead to disciplinary
measures.
2.1.2 Copyright
All software and business related material must be used in accordance to relevant
licensing and copyright agreements.
2.1.3 Access
Do not attempt to gain unauthorized access to information or facilities, or to modify its
contents. If you do not have access to information resources you need, contact your IT
Administrator or manager.
Do not disclose personal system passwords or other security details to other staff or
external agents, and do not use anyone else's login. This compromises the security of
BWO. If someone else knows your password, ensure you change it, or get the IT GSD to
help you.
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Always check CDs, Pen Drives and USB-drives for viruses, even if you think they are
clean (contact the IT GSD to find out how). Computer viruses are capable of destroying
BWO's information resources.
Connecting NON-BWO computers or any other private equipment to BW Offshore

corporate IT network onshore or offshore is not allowed.
2.1.4 Password Policy

Passwords should have a minimum length of six characters, and be a combination of
characters from minimum three of the following categories; small and capital letters,
numbers and special characters. Username, name or dates should not be a part of the
password. You must change your password every 90th day. After 5 wrong attempts, you
will need to wait 15 min before trying again.
2.2 E-mail and Web
2.2.1 When to use e-mail

 Use BWO's intranet (not e-mail) to communicate all static information (e.g. policy,
procedures, briefing documents, reference material and other standing information).
The IT department can inform how to publish on BWO’s intranet
2.2.2 Use of Distribution lists

 Only send e-mail to those it is meant for. Do not broadcast (i.e. send to large
groups of people using e-mail aliases) unless absolutely necessary since this runs
the risk of being disruptive
 Do not broadcast e-mails with attachments to large groups of people – if needed
upload the documents to SharePoint or OneDrive for Business and send links.
2.2.3 General Points of E-mail Use

 When publishing or transmitting information externally, be aware that you are
representing BWO and could be seen as speaking on BWO's behalf
 Every mail user has a limited space in the mailbox 5GB/100GB (Exhange Online), if
this limit is exceeded you will not be able to send and receive mail. Contact IT GSD
if you need to know the exact limits
 Do not open email unless you have a reasonably good expectation of what it
contains. Be careful opening links and attachment even if they seem reasonable.
Think twice if this is a sender you know and that you are expecting attachments of
links from this person.
 There are frequent fraud attempts where BWO employees receive fake mails. Often
they act as a BWO employee requesting information or action from you. If you are
in doubt, please inform IT and we will help sort this out. Mostly management are
subject to fraud emails. IT will need the original mail sent as an attachment for
further investigation. All fake mail addresses will be blocked.
2.2.4 Use private mail for private use.BWO Spam Filter

All incoming mail is scanned – mail defined as junk mail will be redirected to the “junk
mail” folder.
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2.2.5 Web Browsing

 You are a representative of BWO when you are on the Internet or when using
company connections. It is important to be aware that all offices are displayed with
a BWO IP address, employees doing illegal activities on the internet can be
identified.
2.2.6 Downloading
Downloading should be limited to business related material. Downloading of licensed
software or upgrade of currently installed software is generally not allowed, unless
requested to do so by a member of the IT Department. It is forbidden to download and
store .exe files on local or network driver. Contact IT Department if you need new
software for business related work.
Any form of virus distribution will be reported to line Manager.
2.2.7 Obscenities/Pornography
Do not publish it, look for it, bookmark it, access it or download it.
2.2.8 Electronic Monitoring

 BW Offshore follows data protection law for relevant countries.
 All users are anonymous, but in case of misconduct, users can be identified by the
IP address - the same way as on the internet.
2.3 Hardware and Software

All purchases should be approved by the IT department and be within the IT budget. Purchases
not in the IT budget need to be approved by CEO according to the authorization matrix.
2.3.1 Installing Software

Contact Global Service Desk if you need any new business related software.
2.4 Private Use of IT Facilities

Use of facilities for leisure or personal purposes (e.g. sending and receiving personal e-mails
and browsing the Internet) is permitted as long as such use does not break the law or bringing
the name of BWO into disrepute.
2.5 Care of Equipment

Treat all IT equipment in BW Offshore with care. Do not remove any equipment from office
meeting rooms.
2.6 Stolen Equipment

Stolen IT equipment should be reported to the police, and to IT GSD immediately. A police
report should be submitted to GSD for replacement of the stolen equipment, and for insurance
claim.
2.7 File Storage

Save files according to our procedures. Do not save business related files on your local hard
drive - use file shares, SharePoint, OneDrive for Business and document systems for such
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matters.
Backup is done regularly of all central systems and file shares. No backup is taken from laptops
or desktops.
All users migrated to Office 365 (all onshore users) have 1TB (1000 Giga byte) storage in
OneDrive for Business. This is a cloud storage which included in the O365 subscription. This
will substitute the H and U drive and will save cost and make your data available on any
platform. Your OneDrive for Business folder is where you save your personal BWO data like
your personal working files, PST-files etc. OneDrive folders or files can be shared with others
also.
Network drives like P and W is used storage of project and department data. Please avoid
duplication of data. Remember that all stored data need to be backed up, and duplicates
increase the need for storage space and increase the backup time. These drives should not be
used for storing personal data. OneDrive should be used for that.
2.8 Termination of Service

HC will inform the IT department of resignation and termination. GSD will collect all IT
equipment ahead of termination. User account and access will be disabled immediately. 180
days after user has been disabled account is deleted and all personal data will be deleted
including mailbox, home drive and the O365 subscription.
Line Manager must ensure all working data/documents are copied in to the
corresponding system(s) before the person leaves the company.
Machines delivered to IT will be reformatted – all local stored data will be deleted.
2.9 Not used software

IT will monitor software usage. Software – not used for the past 3 months will be removed from
the workstation without any notification to the user. This to minimize licence cost.
2.10 Support given

Support will be given only to equipment delivered from BW Offshore. Private equipment will not
be supported.
The only exception will be support to have e-mail on tablets. Be aware that every device
configured to access Company’s present require a password.
2.11 Social media

BW Offshore recognizes the importance and prevalence of the Internet in today’s environment
and has created certain guidelines related to social media and social networking. For the
purpose of this policy, social networking refers to the use of web-based and mobile applications
for social interaction, e.g., Facebook, Twitter, LinkedIn, YouTube, blogs, forums, and online
communities.
Guidelines for Communications about the Company on the Internet and Social Media Sites:
 If you mention the Company and/or our current and potential products, employees,
vendors, customers, and competitors, you shall identify that you are an employee of BW
Offshore and that the views expressed on the site are yours alone and do not represent
the views of the Company.
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 Unless given permission by your Manager, you are not authorized to speak on behalf of
the Company, or to represent that you do so. The Company’s logo and trademarks, or
the logo and/or trademarks of its affiliates shall not be used without explicit permission in
writing from the Company.
 You are strictly prohibited from sharing information that is confidential and proprietary
refer to the company’s confidentiality/proprietary policies.
 Employees are expected to conduct themselves in a professional manner, to respect the
views and opinions of others, and to demonstrate respect to the Company, its ownership,
employees, partners, customers, vendors, and competitors, when engaging in any social
networking activity.
 Honour the privacy rights of our current employees by seeking their permission before
writing about or displaying internal Company matters that might be considered to be a
breach of their privacy and confidentiality.
 Social media access and use involving Company equipment and resources are subject to
the policies in employee handbook.
The Company maintains the right to monitor Company-related employee activity in social
networks. Violation of these guidelines may be grounds for discipline up to and including
termination of employment.
2.12 Other precautions

Electronic equipment like computers contains batteries and should be handled with care. It is
also important to take breaks when working with computers and do some physical exercises.
3 Cell phone Guidelines
3.1 Scope
Mobile phones are used as primary phones in the Company. All employees are required
operationally to be contactable via mobile phones. Users are expected to be also available for
the company outside working hours.
Fixed phones will only be provided for staff with special needs and have to be approved by IT-
dept.
3.2 Corporate Mobiles
3.2.1 Plan Subscription Transfer

Employees on corporate mobile arrangement has the opportunity to transfer an existing
subscription to the corporate agreement. Any credits, buy outs etc. is a personal
responsibility.
Upon leaving the company, the employee may normally have the subscription transferred
back to him/her. Any financial lock ups will follow the subscription.
(NB. The possibility to get a telephone number back may not apply to employees in
positions such as BD and higher corporate management).
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3.2.2 Assignment of Corporate Handsets

Senior Management, Project Managers, Head of Departments and SVP equivalent levels
are assigned company handset and mobile line. Due to extensive roaming charge
incurred during business travel, monthly spending’s will be borne by the Company. Note
in the case where fixed phone allowances are granted to individual will not be applicable.
Upon completion of assignment, the handset and SIM card shall be returned to the
Company.
Corporate handsets and lines may be provided upon request to departments based on
operational needs and requirements e.g. emergency/hotline phones.
Consultants working for the company are expected to use their own cell phone and
invoice the cost together with the use of man hours. Company cell phones will only be
given to consultants in special positions according to approval by IT-dept.
3.3 Handset Loss / Damage

Corporate mobile phone users are expected to take reasonable care of company mobile
devices assigned for their use. If an employee's mobile device is lost or destroyed through the
employee's negligence, wilful or intentional act, the employee is required to replace it at his/her
own expense.
In the event of a loss, employees are required to make a police report and notify Admin
(Singapore) or the telco service provider immediately to deactivate the sim card to prevent any
fraudulent use. For other locations contact your local IT support.
3.4 Handset Repair

Any charges related to the repair of company supplied mobile devices arising from mishandling
or improper use of the mobile equipment other than design or manufacturing defects and
normal wear and tear will be borne by the employee.
3.5 Handset Upgrade

Company can allow upgrade of handsets after minimum 2 years of life span and this is subject
to phone line contractual obligations, handset conditions and operational requirements at the
time of request.
Company do not entertain requests for re-contracting existing corporate lines for the benefit of
users to upgrade their assigned corporate handsets at their own costs.
3.6 Loan Handset

Loan handsets (subject to stocks availability) may be extended to employees upon request
under the following circumstances:
(i) during the interim period when an employee is waiting for the arrival of his/her new or
replacement handset
(ii) during the interim period when the employee's handset has been sent for repair.
3.7 Company Property

Company mobile phone and any equipment supplied for employee's use remain the property of
the Company at all times and must be returned on demand or on the last day of service should
the employee leaves the company. Employees need to ensure that they return all items which
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have been issued to them such as wireless dongles, handset, SIM card, memory card, charger,
battery and any other accessories
3.8 Usage Guidelines

Special Services
It is not acceptable to charge special services to business expenses. Special services include
(but not limited to):
 Using your phone to donate money for charity shows;

 Buying cell phone credit for others;
 Voting in competitions on TV, internet or other media;
 Paying for access to games on the Internet;
 Calling special numbers (fortune tellers, horoscopes, chat lines, etc.);
 Paying for goods / services in stores or vending machines;
 Downloading of photographs, ringtones, non-business applications.
The Company has the right to deduct the cost of such services from the employee's account.
3.9 Business Use

Business use includes keeping normal contact with family and dependants when travelling
abroad but employees should keep in mind the high roaming costs of some countries and limit
call durations accordingly
3.10 Lync / Skype

When abroad or calling someone abroad, Skype4B or Skype should be used as far as
possible, as calls made through these channels are either free or come with very minimal
charges. All employees can be granted Skype Credit that gives the ability to call mobiles and
landlines from Skype. Please contact the IT Department for subscription.
3.11 Local SIM Card

When working abroad, employees who need to make extensive overseas and local calls from
mobiles when online communications are not readily available should acquire a local SIM card,
based on working location, to make calls as this is much cheaper than using roaming service.
3.12 Wireless Connection

To the extent possible, mobile broadband/mobile office shall not be used when abroad, as this
is very expensive. Instead, employees should use wireless zones which are available at most
hotels and airports.
All BWO offices are installed with mobile wireless called "BWO-mobile". This facility is available
for all BWO employees. It saves roaming costs especially when traveling abroad. The
password is the same on all locations and it’s only necessary to enter it once. Please contact
IT GSD for assistance with BWO-mobile.
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3.13 Airtime Usage and Review

When using corporate mobiles, employees are expected to make every effort not to exceed the
current contracted airtime. Mobile phone bills are reviewed when they are received, any
employee who exceeds their contracted airtime is subject to additional usage review.
3.14 Supported Model Range

IT will provide user assistance on mobile models listed at the local intranet site. The model
range supported may vary depending on release of new models and equivalents based on
location.
3.15 Policies Applicable Only to Singapore Office

Mobile Phone Allowance
The Company pays a fixed monthly phone allowance to personal mobile users capped at:
* Permanent employees - SGD 150.00
* Contract employees / Consultants - SGD 100.00
Monthly phone allowances will be credited to employees' payroll accounts along with their
salaries. If monthly expenses exceed the above cap, employees can recover the excess
(business-related charges) via expense claims with supporting documents.
The Company shall subsidize employees an initial mobile phone investment of SGD 100.00.
The Company has the right to recover the benefit in the event if an employee leaves the
Company within 6 months from the date of receipt of this subsidy.
3.15.1 Contractual Obligations with Telco Service Provider

Employees who are paid monthly phone allowance for using their personal handsets for
the performance of their job responsibilities are responsible for complying with any
contract personally entered into with a communication service provider, including
payment of all expenses incurred. In the event the employees leave their positions, they
continue to be responsible for the contractual obligations of the mobile service plan.
3.15.2 Personal Liability

Personal mobile phones are deemed private property. The company is therefore not
liable for any repairs, loss or damage to all personal mobile phones.
Useful Contact
SingTel (Singapore Telecommunication Ltd)
To report loss of SIM card, please call
Customer Service Hotline
1626 (local)
(65) 6738 0123 (overseas)
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4 Your computer
4.1 Network Drive Manager

Network Drive Manager is a utility for manual handling of all network drives and is available on
all laptops and desktops.
Automatic mapping of drives is disabled and all users must manually connect to desired drives
in our network. Network Drive Manager can also be used for mapping of common drives on
remote locations.
Note that you can mark your current mappings as default, click “set as default” and the only
thing you need to do next time you log on is to start Network Drive Manager and click connect.
4.2 Antivirus
Trend Micro Office Scan is BWO’s application for detecting virus and spyware. All computers
are automatically scanned for virus and spyware every Tuesday at 11:30 CET.
4.2.1 How to start a manual scan

Right click at the Office Scan icon and choose “Office Scan console”:
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Select Local disk (C:) and click Scan
4.3 Network Printer(s)

To install a new printer, go to the Start menu – All programs - _Printers. Here you will find the
list of all network printers available.
You will find the current installed printers in the start menu: Start – Devices and Printers.
To avoid presence of network printers slowing your computer down, remove network printers
not currently used. To do so, go to Start – Devices and Printers, and delete remote network
printers. They can easily be reinstalled when needed.
In Windows 10 BWO printer app are located here:
4.4 Wireless Network
4.4.1 Wireless Employee

The Wireless Icon on the Task Bar shows your connection status. Double click on the
icon to see more details. You should be connected to the network “bwo-secure”. This
network is global for all BWO offices. As long as you are located at a BWO office, you
should be connected to “bwo-secure”.
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4.4.2 Wireless Guest

Guest Wireless network is available from all shored based offices with IT infrastructure.
The receptionist in the corresponding office is responsible for providing a password for
the guests. SSID for the guest network is BWO Guest.
For FPSO’s with wireless network, the guest network SSID is FPSO. This network is
open and gives WWW access only.
Password is: bwosummer
4.4.3 Wireless BWO Mobile

Mobile Wireless network is available from all shored based offices with infrastructure.
This network is for mobile devices only, and is protected with an encryption (WEP) key.
Password: BWOglobal2010mob
4.5 Skype for Business
4.5.1 Sign in and get started

If you’re already logged on to your organization’s network, sign in by starting Skype for
business. If the icon is visible on your taskbar you are already logged in.
By using Skype for Business you have the option to chat, speak and conduct video
conference with you colleagues and externals.
If you require additional communication equipment – contact IT GSD.
4.5.2 Unified communications (Norway only)

Unified communication gives us the possibility to call and answer your mobile in Skype
for business. Answering you mobile from your PC instead of your handset has cost
saving benefits, these calls go via Internet (no roaming cost).
An employee that is “offline” (Not logged on) can be called by a landline or mobile from
Lync.
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4.5.3 How to schedule an online meeting
To schedule an online meeting go directly to your calendar and click . The

meeting information will be displayed in your meeting scheduling request.
Note: You can invite others in when conducting a meeting, just click and drag participants
from contact list to the meeting. Share a program or your desktop and give externals
control over your computer is all possible.
Be aware that video calls require adequate network capacities and may not be applicable
to/from FPSO’s. Video works best with low latency < 300 ms – VSAT connection to
vessels is typical 600 – 900 ms and is not ideal for video calls
When using Skype for business you are contributing to a reduced communication
expense as you will use our existing IT network. Use Skype instead of your fixed phone
or cell phone as much as possible for communication within the Company.
4.6 Skype
Skype is default installed on all Windows 7 and win 10 work stations. You will find Skype under
“Start – All Programs – Skype”.
During the setup you will have to set your “Skype name” – use the syntax
xxx@bwoffshore.com. This makes it easier for IT to locate BW Offshore accounts.
Refer to the detailed description under the IT section at the Intranet.
4.7 E-mail
Your mail client is Outlook. Main features include:
 E-mails and contacts

 Calendar
 Tasks/Actions
To open the mail program – you may use the Icon at your taskbar or find the program under
Start – All Programs – Microsoft Office:
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4.7.1 Compose a New E-mail

Open the mail program and click on “New E-mail”:
4.7.2 Mailbox size

Default mailbox size for all users is 5GB. But for O365 users using Exchange Online
mailbox size is 100 GB. A large mailbox can impact Outlook performance, all incoming
and outgoing mails are automatically archived to Business Mail so make sure you clean
up your own mailbox. Please note your sent items and deleted items also takes up
mailbox space.
4.7.3 Archiving of outlook items

All mails will automatically be archived into Business Mail – please refer to the chapter for
Business Mail.
It is also possible to archive items from Outlook. Outlook items will then be removed from
your mailbox into a .pst file.
To archive outlook items, open Outlook – enter the “File” menu, Cleanup Tools an
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Choose item (root selection archives sent items as well) and from what date items should
be archived.
To open archive files choose “file“ and “open”. Pst archives files will be added to the
navigation structure in your inbox.
4.7.4 Contacts and Address List

To address the e-mail, you can either type the e-mail address (exchange will save a list of
historical addressed recipients) or you can press the “To” button to find the recipient in
the BWO register. Default is the Global Address List (all BWO employees).
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4.7.5 Signature
To enter your signature for each new e-mail, go to your mail program. Open a new
message and you will find the signature icon on top of your mail program:
Select Signatures, and create your own signature. The template for the BWO mail
signature is referred to at the Intranet under the IT section.
4.7.6 Organize e-mails in folders

Right click on the folder here you would like to create a new folder – and select “new
folder”. Choose a name for the folder and press OK.
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Move mail from your inbox by “dragging” the mail from the inbox to the new folder.
4.8 Calendar
To switch to Calendar view, select Calendar from the Navigation Pane to the left.
Choose between Day view, Week (work week or full week) and Month view.
From the top menu.
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If you want to create an appointment just for you, fill out Subject and Location and then Save &
Close. If you want to invite others to participate, click Invite Attendees.
4.9 Business Mail

Business Mail collects all mail going in/out of the company from all mailboxes, and all BWO
internal mails. By default, users have only access to their own archived mail in the Business
Mail web interface. Archived mail can manually be made available for others.
Local legislation is in effect whenever accessing this storage.
Note that internal mail at the FPSO’s will not be registered in Business Mail.
All mails received and send after the date 15.01.2012 are archived by Business mail.
Users are encouraged to tag mails that are of corporate interest. This will make the mail visible
to other users with same access. Tagging of mails can either be done from the Business Mail
web interface (http://bm/) or directly from Outlook. See the help pages for more information:
http://bwo.int/sites/help/bmhelp
4.10 Outlook Anywhere

Usage of Outlook outside the office requires no VPN connection. Just connect to the Internet
and start Outlook. If your password is not stored, you will need to type your Windows username
(z27\103920xxxx) and password to log in.
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4.11 Outlook Webmail

You can access your e-mail account from a non-BWO computer as long as you have access to
the internet. The webmail-address is mail.bwoffshore.com. Select the security level (personal
or public computer) and type your username (z27\103920xxx) and password. This is your
network password (same password to log on to your computer).
4.12 Outside the Office

With your laptop on an Internet connection the following applications will work without any need
for VPN: Outlook, Lync, Intranet (SharePoint), IFS and Citrix.
If you need full connection to BWO corporate network a SSL/VPN account can be created for
you upon request to IT helpdesk. When a SSL/VPN account is created, you will receive two
SMS messages. These messages are used for authentication with the VPN/SSL system.
How to use:
 Go to https://sslsg.bwoffshore.com (Singapore site) or https://sslno.bwoffshore.com

(Norway site). You have access to both sites – choose your nearest location.
 Type in your user name (103920xxxx) in the box provided (1) and click on Generate (2)
 Use your pin code (received by SMS) to generate your password:
If the PIN code is: 2356, then the token code (OTC) will be like this:
The OTC code for this connection will then be: 6471 (3)
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 When connected:
 Click on Start (Network Connect) – and you will establish a connection to the
network.
 Verify that the SSL icon is connected:

 You may now access your intranet, network drives and Citrix applications. Allow
the Citrix application to log in before use (May take a few minutes).
 Do not close the browser – as you must Log Out - after the usage:
4.13 OCS HR
OCS HR is accessible through Citrix:
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Help section with user guides and FAQs is located under Help:
4.14 Management System

Shortcuts to our Management System can be find under “How we work” at our intranet. For
vessels it can be more efficient to create shortcut to local Management System on the desktop.
To access information, click on your unit or “MS Read Area” when onshore. To create and
handle documents, click “MS Publishing Area”.
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Access Management System user guide by clicking the question mark:
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4.15 Synergi Life

Launch BW Offshore reporting application Synergi Life by clicking “Synergi” under “Services
and tools”.
Synergi Life user manual is located in Synergi application, under help section:
4.16 Star
Star is available both as a local application and via Citrix. Obtain a user name and password by
your Star coordinator.
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4.17 IFS
Access BW Offshore ERP system IFS through intranet under “Services and Tools”, or from the
short cuts on the front page. Use “IFS 8 Web portal” for your time registration, travel/expense
claims, invoice and purchase orders authorization.
To launch IFS Application, click “IFS Application”. IFS uses single sign on (SSO – uses you
windows credentials) no password needs to be entered.
4.17.1 IFS support

IFS WIKI: http://bwo.int/sites/help/Pages/Welcome%20to%20IFS%20Help.aspx
IFS on intranet: http://bwo.int/services/Pages/IFS.aspx
IFS ongoing tasks: http://bwo.int/dept/it/ExtIT/Lists/IFS%208%20Actions/AllItems.aspx
E-mail: ifs.support@bwoffshore.com (please make sure to include a detailed description

of your issue, and screen shots of any error messages)
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4.18 Maximo
Access Maximo on this site: http://sgmaxapp01:7001/maximo/webclient/login
 Enter your user name and password and click Sign In. You will now see the Maximo Start
Centre screen. Please refer to the Maximo user guide for detail instructions on using this
application.
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4.19 Citrix Platform

Access all Citrix applications from Citrix Receiver application in taskbar.
Double-click on icon to open Citrix Receiver:
Contact IT service desk if you need access to more applications.
4.19.1 Accessing new Citrix platform outside the office
Like Outlook, Lync and Intranet the new Citrix platform works with any Internet access on
a BWO computer. From a non-BWO computer, for example vendors and clients Citrix can
be access at http://login.bwoffshore.com using their mobile device for two-factor
authentication.
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REVISION SUMMARY
Rev. Date Document Owner to summarize key changes in the document
0 24-10-2013 Issued for use
1 17-12-2013 Revise document ID and revision control
3 01-06-2014 New section: Citrix

Updated screenshots from office 2013
4 04-06-2014 Changed according to input. Update table of Contents and added section for
mailbox size
5 13-01-2016 Update phone for Prayash

Add Portuguese version
6 16-11-2016 Updates support section
7 27-Dec-2016 Change password policy from 42 days to 90 days
8 11-May-2017 Updates to incorporate Office 365 changes
Page 30 of 30

MS-MP01473 IT Handbook

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IT Handbook

Doc. no: MS-MP01473 Rev: 8 Published: 11.05.2017

This document is part of BW Offshore’s Management System,

Document Owner: Approval:

1.1 Global Service Desk

By following this policy, we will help to ensure IT facilities are used:

2.1.1 Precautionary measures and responsibilities

Connecting NON-BWO computers or any other private equipment to BW Offshore

2.1.4 Password Policy

2.2 E-mail and Web

2.2.1 When to use e-mail

2.2.2 Use of Distribution lists

2.2.3 General Points of E-mail Use

2.2.4 Use private mail for private use.BWO Spam Filter

2.2.5 Web Browsing

Any form of virus distribution will be reported to line Manager.

2.2.8 Electronic Monitoring

2.3 Hardware and Software

2.3.1 Installing Software

2.4 Private Use of IT Facilities

2.5 Care of Equipment

2.6 Stolen Equipment

2.7 File Storage

2.8 Termination of Service

2.9 Not used software

2.10 Support given

2.11 Social media

2.12 Other precautions

3 Cell phone Guidelines

3.2 Corporate Mobiles

3.2.1 Plan Subscription Transfer

3.2.2 Assignment of Corporate Handsets

3.3 Handset Loss / Damage

3.4 Handset Repair

3.5 Handset Upgrade

3.6 Loan Handset

3.7 Company Property

3.8 Usage Guidelines

 Using your phone to donate money for charity shows;

3.9 Business Use

3.10 Lync / Skype

3.11 Local SIM Card

3.12 Wireless Connection

3.13 Airtime Usage and Review

3.14 Supported Model Range

3.15 Policies Applicable Only to Singapore Office

* Permanent employees - SGD 150.00

* Contract employees / Consultants - SGD 100.00

3.15.1 Contractual Obligations with Telco Service Provider

3.15.2 Personal Liability

SingTel (Singapore Telecommunication Ltd)

To report loss of SIM card, please call

Customer Service Hotline

(65) 6738 0123 (overseas)

4.1 Network Drive Manager

4.2.1 How to start a manual scan

Select Local disk (C:) and click Scan

4.3 Network Printer(s)

In Windows 10 BWO printer app are located here:

4.4 Wireless Network

4.4.1 Wireless Employee

4.4.2 Wireless Guest

Password is: bwosummer

4.4.3 Wireless BWO Mobile