ECommerce Platforms Report From IT Central Station 2017-11-18

P
eCommerce Platforms
Advice From Real Users
November 2017
eCommerce Platforms
Contents
Vendor Directory 3
Top Vendors 4-5
Top Solutions by Ranking Factor 6
Focus on Solutions
SAP Hybris Commerce 7
Oracle ATG 8-9
Magento 10 - 11
Demandware 12 - 13
Shopify 14 - 15
IBM Digital Commerce 16
Intershop 17
Apttus 18
Elastic Path 19
NetSuite SuiteCommerce 20
About This Report and IT Central Station 21
2
eCommerce Platforms
Vendor Directory
Apptus Apptus Microsoft Microsoft Commerce Server
Aptos Retail Aptos Retail MyWebGrocer MyWebGrocer
Apttus Apttus OmniPrime OmniPrime
Avangate Avangate Oracle Oracle ATG
Bigcommerce Bigcommerce Oracle Oracle iStore
CashStar CashStar Oracle NetSuite SuiteCommerce
cleverbridge cleverbridge Oracle Oracle Commerce Cloud
CloudCraze Commerce CloudCraze Commerce Orckestra Orckestra
Digital River Digital River Global Commerce Salesforce Demandware
eBay eBay Enterprise Sana Commerce Sana Commerce
eBay Enterprise eBay Enterprise GSI Commerce SAP SAP Web Channel Enablement
Elastic Path Elastic Path SAP SAP Web Channel Experience

Management
EPiServer EPiServer Digital Commerce
SAP SAP Hybris Commerce
IBM IBM Digital Commerce
Shopify Shopify
Insite Software InsiteCommerce
ShopVisible ShopVisible eCommerce Solution
Intershop Intershop
Communications AG Unilog Unilog CIMM2
Jagged Peak Jagged Peak e Commerce Solution Venda Venda
JDA JDA RedPrairie Escalate Retail Virid Virid marketAgility
Magento Magento Volusion Volusion e Commerce Solution
MarketLive MarketLive e Commerce Solution WebLinc WebLinc
Mi9 Retail Mi9 Retail Zoey Zoey
MICROS-Retail MICROS-Retail Open Commerce Platform
© 2017 IT Central Station

To read more reviews about eCommerce Platforms, please visit:
http://www.itcentralstation.com/category/ecommerce-platforms
3
eCommerce Platforms
Top eCommerce Platforms Solutions

Over 238,880 professionals have used IT Central Station research. Here are the top eCommerce Platforms vendors based on product
reviews, ratings, and comparisons. All reviews and ratings are from real users, validated by our triple authentication process.
Chart Key
Views Comparisons Reviews Followers Average Rating
Number of views Number of times compared Total number of reviews on Number of followers on IT Average rating based on
to another product IT Central Station Central Station reviews
Bar length
The total ranking of a product (i.e. bar length) is based on a weighted aggregate ranking of that product's Views (weighting factor = 17.5%),
Comparisons (17.5%), Reviews (17.5%), Followers (17.5%), and Average Rating (30%). Reviews and ratings by resellers are excluded from the
rankings. For each ranking factor, the score (i.e. bar segment length) is calculated as a product of the weighting factor and its position for that
ranking factor. For example, if a product has 80% of the number of reviews compared to the product with the most reviews in its category, then
the product's bar length for reviews would be 17.5% (weighting factor) * 80%.
1 SAP Hybris Commerce
11,021 views 7,670 comparisons 1 reviews 646 followers 6.0 average rating
2 Oracle ATG
3 Magento
4 Demandware
5 Shopify

4
eCommerce Platforms
6 IBM Digital Commerce
5,511 views 3,631 comparisons 0 reviews 549 followers
7 Intershop
8 Apttus
9 Elastic Path
10 NetSuite SuiteCommerce
1,159 views 936 comparisons 0 reviews 259 followers

5
eCommerce Platforms
Top Solutions by Ranking Factor

Views
SOLUTION VIEWS
1 SAP Hybris Commerce 11,021
2 Demandware 8,930
3 Magento 7,739
4 Oracle ATG 5,854
5 IBM Digital Commerce 5,511
Reviews
SOLUTION REVIEWS
1 Oracle ATG 2
2 Demandware 1
3 SAP Hybris Commerce 1
4 Magento 1
5 Shopify 1
Followers
SOLUTION FOLLOWERS
1 Magento 726
2 SAP Hybris Commerce 646
3 Demandware 600
4 IBM Digital Commerce 549
5 Oracle ATG 524

6
eCommerce Platforms
SAP Hybris Commerce
Overview
hybris provides a complete multichannel commerce software solution that integrates product content, commerce operations, and
the extended channel to help businesses create a unified and seamless experience for their customers from online, to in-store, to
mobile and beyond.
SAMPLE CUSTOMERS
NHS 24
TOP COMPARISONS
IBM Digital Commerce vs. SAP Hybris Commerce … Compared 12% of the time
Magento vs. SAP Hybris Commerce … Compared 12% of the time
Oracle ATG vs. SAP Hybris Commerce … Compared 12% of the time
REVIEWERS *
TOP INDUSTRIES
Retailer … 19%
Manufacturing Company … 15%
Comms Service Provider … 11%
Financial Services Firm … 8%
COMPANY SIZE
1-200 Employees … 12%
201-1000 Employees … 16%
1001+ Employees … 73%
* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.

7
eCommerce Platforms
Oracle ATG
Overview
Oracle ATG Web Commerce enables you to deliver a personalized online buying experience for each customer by presenting
relevant content and merchandizing, personalized search, customized marketing programs, and tailored websites.
SAMPLE CUSTOMERS
Agilent, Shenhua Group Corporation Ltd., Fox Head Inc., Netshoes, Mr. Price, Retail World AE, Sascar, Banca Transilvania, UL, Fox Head,
Carolina Biological Supply, Groupe Dynamite
TOP COMPARISONS
SAP Hybris Commerce vs. Oracle ATG … Compared 15% of the time
Magento vs. Oracle ATG … Compared 11% of the time
Demandware vs. Oracle ATG … Compared 8% of the time
REVIEWERS *
TOP INDUSTRIES
Retailer … 24%
Marketing Services Firm … 12%
COMPANY SIZE
201-1000 Employees … 11%

8
eCommerce Platforms
Oracle ATG Continued from previous page
Top Reviews by Topic
VALUABLE FEATURES
* It provides best-in-class CRM, retail, and cross-channel commerce to broadest range of industries. * It has one of the best-in-class
personalization features and a search engine which supports delivery of relevant experiences to every customer. * It offers granular
business control, total hands-on control over every aspect of the experience. * It has merchant-inspired tools. * Strength of platform:
Amandeep It has been architected for performance, scalability, and operational efficiency. * Has integrated business analytics. * Easy-to-
Singh
Gadiock customize Reference St... [Full Review]
There are several valuable features, such as the quick deployment of e-commerce platforms, the ability to customize and
personalize, and the Endeca-driven search engine. [Full Review]
SnrConsulta
nt783
IMPROVEMENTS TO MY ORGANIZATION
The personalization engine is the best part of this product. We're able to customize it according to our and our customers' needs
and how we want it to function. [Full Review]
SnrConsulta
nt783

9
eCommerce Platforms
Magento
Overview
Magento is an e-commerce platform that is used by businesses to create and manage their online web-based stores. The system
uses the Entity Attribute Value database model as its core structure, and the various options available make Magento a flexible
shopping cart system that includes all the components a business owner needs to get his or her business up and
running.Businesses looking to branch out and move into a larger selling bracket could use the Magento services well. Scalability
and flexibility are key factors that contribute to the on-going use of Magento carts across the business spectrum. Other tools
included in the packages are marketing tools, full customer support, technical stats such as PHP 5 and Zend framework and PA-
DSS co... [Read More]
SAMPLE CUSTOMERS
Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military
Antiques, Gifts That Gives, and Rovio Entertainment Ltd.
TOP COMPARISONS
Demandware vs. Magento … Compared 13% of the time
SAP Hybris Commerce vs. Magento … Compared 11% of the time
IBM Digital Commerce vs. Magento … Compared 11% of the time
REVIEWERS * VISITORS READING REVIEWS *
TOP INDUSTRIES COMPANY SIZE

Retailer … 29% 1-200 Employees … 100%
Transportation Company … 6%
COMPANY SIZE
201-1000 Employees … 36%

10
eCommerce Platforms
Magento Continued from previous page
VALUABLE FEATURES
I like the rigor with which it is architected. There is usually a right way to do something. It is dedicated to e-commerce and has a
wealth of features to serve that purpose. [Full Review]
Ian Leon
I am currently working on a module for Magento. My module will help organizations import a large amount of products efficiently.
The way that Magento is built isn’t the friendliest for this kind of thing. However, the fact that Magento is so complete, well-
supported, and recognized makes it difficult to consider another system. My clients will benefit by having the most thorough system
Ian Leon for e-commerce that is built for extensibility. [Full Review]
ROOM FOR IMPROVEMENT
I would like Magento 2 to have support for PHP version 7.1. Although it’s possible to get a server running version 7, I like to run the
latest versions of everything in order to avoid security issues and getting stuck on a stale version of a dependency. [Full Review]
Ian Leon
PRICING, SETUP COST AND LICENSING
Magento CE is free. There is an Enterprise edition which offers a few specific features. I would advise you to stick to CE until there is
a need for the paid Enterprise edition version. [Full Review]
Ian Leon

11
eCommerce Platforms
Demandware
Overview
Demandware Commerce delivers the speed, agility, innovation and superior economics required to master the new retail reality of
constant and unpredictable change. Our enterprise retail solution is powered by a central cloud platform to drive consumer
engagement across all devices, channels and geographies. Our cloud platform is open and extensible, and provides retailers with
the enterprise scale required for complex operations. It includes a flexible retail data model with core commerce functions that
remain consistent across user applications and channel delivery. It also includes a platform API that allows unique development
without disrupting the flow of Demandware's continuous updates. Demandware Commerce enables both business and tech...
[Read More]
SAMPLE CUSTOMERS
Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade,
Labelux, Lacoste, Lush, Mothercare
TOP COMPARISONS
Magento vs. Demandware … Compared 17% of the time
SAP Hybris Commerce vs. Demandware … Compared 13% of the time
Oracle ATG vs. Demandware … Compared 7% of the time
REVIEWERS *
TOP INDUSTRIES
Retailer … 40%
Marketing Services Firm … 8%
Software R&D Company … 6%
COMPANY SIZE
201-1000 Employees … 14%

12
eCommerce Platforms
Demandware Continued from previous page
VALUABLE FEATURES
* The various cartridges like Customer Service (although be aware, this is a community based cartridge so a lot of SIs will
recommend ZenDesk instead but that seems more for their own piece of mind in support rather than the customer requirements),
PayPal and Amazon Pay: They aren't plug and go, but they take away the need to develop a lot, so they reduce costs. * Its
Aimee White scalability. (You must prebook if you have a sale - see the Stability Issues section for more details). * Reporting is very good. * Up-
sell ability is very good. * Out of the box gave ... [Full Review]
Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators. They need a lot more
smaller companies offering SI solutions. It can only help the marketplace Out-of-the-box solutions should present a viable e-
commerce site and they sort of do but also sort of don't. Demandware claims to have an OOTB solution – and to some degree it
Aimee White does – but you can’t really run with it. You need a systems integrator to help manage the deployment. Demandware makes these
guys pay a license fee to simply call themselves SI... [Full Review]

13
eCommerce Platforms
Shopify
Overview
Shopify is an e-commerce company that develops computer software for online stores and retail point-of-sale systems.
SAMPLE CUSTOMERS
RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium,
GoNoodle, Toronto Life, FiftyThree
TOP COMPARISONS
Zoey vs. Shopify … Compared 7% of the time
Demandware vs. Shopify … Compared 6% of the time
SAP Hybris Commerce vs. Shopify … Compared 4% of the time

14
eCommerce Platforms
Shopify Continued from previous page
VALUABLE FEATURES
The user friendliness in implementing a website with eCommerce functionality including both shopping cart and merchant services
working within five minutes. Affordable and painless to have almost immediate implementation. [Full Review]
Christiano
Ferraro
As a management consultant, my role is to recommend solutions that supersede my preferences with the intent to serve my clients
best. This tool objectively addresses most eCommerce business needs and with their app store and developers can even support
customized functionality. [Full Review]
Christiano
Ferraro
The formatting within the user interface has its limitations. Navigating those without coding knowledge (which is the type of user the
tool is designed for) can be frustrating for some. [Full Review]
Christiano
Ferraro
PRICING, SETUP COST AND LICENSING
Set-up cost - $0. Plans are $29/month to $79/month unless you get the big one. They have transaction fees varying by plan, but
roughly at 2.8% or less. Any additional costs would come from apps available for additional functionality. These apps are quite
affordable and can provide a lot of value for the cost if you do your homework first. [Full Review]
Christiano
Ferraro

15
eCommerce Platforms
IBM Digital Commerce
Overview
IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand
experience across every customer touch point. Using IBM, you can improve your business with personalized customer
engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to
market, improve customer engagement and drive revenue growth.
SAMPLE CUSTOMERS
CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt
TOP COMPARISONS
SAP Hybris Commerce vs. IBM Digital Commerce … Compared 18% of the time
Magento vs. IBM Digital Commerce … Compared 17% of the time
Oracle ATG vs. IBM Digital Commerce … Compared 8% of the time
REVIEWERS *
TOP INDUSTRIES
Retailer … 24%
Pharma/Biotech Company … 11%
COMPANY SIZE
201-1000 Employees … 21%

16
eCommerce Platforms
Intershop
Overview
E-Commerce Software. A firm foundation is essential for efficient online business. We have been supplying reliable e-commerce
solutions since 1994. Consolidate your multi-channel operations on a single e-commerce platform and get ready to go global!
SAMPLE CUSTOMERS
Merck, Videocon, Wurth, Vattenfall, EUbook Shop, Carlson Rezidor, Drager, Linde
TOP COMPARISONS
Magento vs. Intershop … Compared 12% of the time
SAP Hybris Commerce vs. Intershop … Compared 12% of the time
Demandware vs. Intershop … Compared 8% of the time

17
eCommerce Platforms
Apttus
Overview
The Apttus Intelligent Cloud powers all of Apttus’ Quote-to-Cash solutions, including Configure-Price-Quote (CPQ), Contract
Management, E-Commerce, and Revenue Management. We combine these process-based applications with modern and
innovative behavioral applications including promotions, sales compensation and rebates to align and drive revenue winning
behaviors across all your sales channels. All our applications can be further enhanced with machine learning to recommend
relevant, intelligent actions making all your sales channels more effective and our conversational and intuitive user interfaces,
make it easy to learn and use our applications. Additionally, Apttus’ X-Author solution increases adoption of these tools across
your organiz... [Read More]
SAMPLE CUSTOMERS
Akamai Technologies, Axis Stars, BlackBaud, Cadence, Ceridian, Citrix
TOP COMPARISONS
CloudSense vs. Apttus … Compared 5% of the time
IBM Emptoris Contract Management vs. Apttus … Compared 4% of the time
Icertis Contract Management vs. Apttus … Compared 4% of the time

18
eCommerce Platforms
Elastic Path
Overview
Elastic Path Commerce is a Java based eCommerce platform (with source code included) to provide maximum flexibility and ease
of integration to back end systems. Designed for mid-market and enterprise eCommerce merchants and multi-channel retailers
with $10 million plus in online revenue, our flexible software has industry leading Search Engine Optimization (SEO) features. We
serve a wide array of customers, with a focus on apparel, electronics, telecommunications and publishing.
SAMPLE CUSTOMERS
Garmin, TimeInc, Agfa, LVMH, Virgin Media, TeliaSonera, Western Union, LifeWay, Kiabi, TIBCO
TOP COMPARISONS
SAP Hybris Commerce vs. Elastic Path … Compared 13% of the time
Magento vs. Elastic Path … Compared 10% of the time
Oracle ATG vs. Elastic Path … Compared 6% of the time

19
eCommerce Platforms
NetSuite SuiteCommerce
Overview
SAMPLE CUSTOMERS
2Pure, Advantage Sign Supply, AyurVAID, Cordicate IT, Earth-Kind, Harvey Maria, Infoactiv, Prime Source, Springfree Trampoline
TOP COMPARISONS
Magento vs. NetSuite SuiteCommerce … Compared 12% of the time
SAP Hybris Commerce vs. NetSuite SuiteCommerce … Compared 6% of the time
Demandware vs. NetSuite SuiteCommerce … Compared 5% of the time

20
eCommerce Platforms
About this report

This report is comprised of a list of enterprise level eCommerce Platforms vendors. We have also included several real user reviews posted on
ITCentralStation.com. The reviewers of these products have been validated as real users based on their LinkedIn profiles to ensure that they
provide reliable opinions and not those of product vendors.
About IT Central Station

The Internet has completely changed the way we make buying decisions. We now use ratings and review sites to see what other real users think
before we buy electronics, book a hotel, visit a doctor or choose a restaurant. But in the world of enterprise technology, most of the information
online and in your inbox comes from vendors but what you really want is objective information from other users.
We created IT Central Station to provide technology professionals like you with a community platform to share information about enterprise
software, applications, hardware and services.
We commit to offering user-contributed information that is valuable, objective and relevant. We protect your privacy by providing an environment
where you can post anonymously and freely express your views. As a result, the community becomes a valuable resource, ensuring you get
access to the right information and connect to the right people, whenever you need it.
IT Central Station helps tech professionals by providing:
• A list of enterprise level eCommerce Platforms vendors

• A sample of real user reviews from tech professionals
• Speciﬁc information to help you choose the best vendor for your needs
Use IT Central Station to:
• Read and post reviews of vendors and products

• Request or share information about functionality, quality, and pricing
• Contact real users with relevant product experience
• Get immediate answers to questions
• Validate vendor claims
• Exchange tips for getting the best deals with vendors
IT Central Station
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Top Vendors 4-5

Top Solutions by Ranking Factor 6

SAP Hybris Commerce 7

Oracle ATG 8-9

IBM Digital Commerce 16

About This Report and IT Central Station 21

Aptos Retail Aptos Retail MyWebGrocer MyWebGrocer

Apttus Apttus OmniPrime OmniPrime

Avangate Avangate Oracle Oracle ATG

Bigcommerce Bigcommerce Oracle Oracle iStore

CashStar CashStar Oracle NetSuite SuiteCommerce

cleverbridge cleverbridge Oracle Oracle Commerce Cloud

CloudCraze Commerce CloudCraze Commerce Orckestra Orckestra

Digital River Digital River Global Commerce Salesforce Demandware

eBay eBay Enterprise Sana Commerce Sana Commerce

Elastic Path Elastic Path SAP SAP Web Channel Experience

Jagged Peak Jagged Peak e Commerce Solution Venda Venda

JDA JDA RedPrairie Escalate Retail Virid Virid marketAgility

Magento Magento Volusion Volusion e Commerce Solution

MarketLive MarketLive e Commerce Solution WebLinc WebLinc

Mi9 Retail Mi9 Retail Zoey Zoey

MICROS-Retail MICROS-Retail Open Commerce Platform

© 2017 IT Central Station

Top eCommerce Platforms Solutions

Views Comparisons Reviews Followers Average Rating

1 SAP Hybris Commerce

© 2017 IT Central Station

6 IBM Digital Commerce

5,511 views 3,631 comparisons 0 reviews 549 followers

2,282 views 1,992 comparisons 0 reviews 270 followers

2,319 views 1,969 comparisons 0 reviews 226 followers

1,514 views 1,281 comparisons 0 reviews 259 followers

1,159 views 936 comparisons 0 reviews 259 followers

© 2017 IT Central Station

Top Solutions by Ranking Factor

1 SAP Hybris Commerce 11,021

4 Oracle ATG 5,854

5 IBM Digital Commerce 5,511

3 SAP Hybris Commerce 1

2 SAP Hybris Commerce 646

4 IBM Digital Commerce 549

5 Oracle ATG 524

© 2017 IT Central Station

SAP Hybris Commerce

© 2017 IT Central Station

© 2017 IT Central Station

Oracle ATG Continued from previous page

Top Reviews by Topic

© 2017 IT Central Station

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES COMPANY SIZE

© 2017 IT Central Station

Magento Continued from previous page

Top Reviews by Topic

ROOM FOR IMPROVEMENT

PRICING, SETUP COST AND LICENSING

© 2017 IT Central Station

© 2017 IT Central Station

Demandware Continued from previous page

Top Reviews by Topic

ROOM FOR IMPROVEMENT

© 2017 IT Central Station

© 2017 IT Central Station