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GREGES
tgreges@verizon.net https://www.linkedin.com/in/tgreges/
SELECTED ACCOMPLISHMENTS
Improved Key Customer SLA from 50% average to 95% through strategic prioritization and Technical Support scheduling
initiatives
Rapid Formation and turnaround of National, PM-Deployment & Network Technology organization in 7 months by
achieving 25% revenue growth, 30% margin swing ( -22% to +8%) with 50% funnel growth year over year
Drove major customer ATM deployment improvement from 75% to 98% completion rates, and 95% without delay in 4
months
Developed/Co-developed Business Unit practices, pricing models, delivery processes and demand creation initiatives,
through 15 years of increasing management responsibility/roles at NCR corporation
Drove Service Center performance to goal for KPI metrics within 8 months, while driving performance related promotions
for 50% of field workforce
Won and executed contract with Financial Institution’s Private Client, for their 24 country-office network bring lives
through the formation of an international team of Microsoft Certified SE's from 5 countries, per client schedule.
Looked to for Organizational Turnaround leadership Throughout 20+ years of Management experience
PROFESSIONAL EXPERIENCE
BURROUGHS INC
District Service Manager Sep 2015 – Sep 2016
NY Tristate District
Responsible for the Reconstruction of the NY/NNJ/CT Service organization, resulting from the Acquisition of Pendum
LLC by Burroughs Inc
Responsible for service delivery in said District through what eventually was built up to be a team consisting of two
Assistant District Manager, $ technical Leads and 50 Field technicians
Increased Delivery fidelity to Major FI customers, through the identification of manpower needs and the subsequent
growth and training of staff required to deliver our contractual obligation in Connecticut and Western Massachusetts
Increased Delivery fidelity to Nationwide Accounts and other NYC metro area customers, through the identification of
manpower needs and the subsequent growth and training of staff required to deliver our contractual obligations
On-boarded, staffed for and supplied services to Wincor for their NYC Metro customer base
Restructured District Service areas to reduce extensive travel, decrease overtime and improve SLA achievement through
tighter geographic tech assignments
Improved Key Customer SLA from 50% average to 95% through strategic prioritization
Increase technician productivity through identification of waste and distribution of Best Practices to the field
TODD L. GREGES
tgreges@verizon.net https://www.linkedin.com/in/tgreges/
NCR CORP.
Attained / promoted to progressively higher Service Delivery Leadership positions of greater impact and
importance.
National Director, Deployment & Technology Services (Canada LTD.) 2007 - 2008
Tasked to merge 5 separate support teams into a single cohesive National Deployment Organization sized to bring it out of
negative margin territory
Identified gaps/faults in Financial Plan resulting in increase of revenue outlook by $1M (25%) while reversing margin
leakage trend to result in 30% positive margin swing.
Reduced cost by $1M through renegotiation, expense governance and staffing & process restructure
Standardized use of tools.
Created Project field manpower forecast tool, for requirements up to 12 months forward.
Selected trained and assigned Engagement Managers to vertical sales team business.
Created project profitability quotation tool for margin assurance (30-40% margin).
Implemented Use of application tools for organizational & project communications and archiving.
Outlook Fidelity – created Canadian consolidated outlook Application.
Built high confidence funnel & cost model to promote 50% revenue growth at 33 percent margin.