Documente Academic
Documente Profesional
Documente Cultură
Scope
• Supplier Returns/ Rejects
• WIP Nonconforming Material/ Subcomponents/Customer Owned Materials
• Customer Returns/Warranty
• Customer Supplied Material
• Concessions
• Scrap Control
• Corrective Action
• Corrective Action Review
• Corrective Action Impact
• Preventive Action
• STA Number
• Quantity Rejected
• Reason for Rejection
3.3 This data will be reviewed, analysed, and reduction plans supported by appropriate
corrective actions implemented through the Continuous Improvement Programme.
4 Return to Supplier
4.1 If the product is to be rejected against the supplier the Quality Manager will review
such rejections and determine whether to raise a Supplier Non Conformance
Report via Non Conforming Database
4.2 The Quality Manager will return product to Supplier using SAP & a credit note /
FOC replacements requested from the supplier].A report will be requested from the
supplier in an 8D format.
4.3 Supplier Non Conformance Reports will be discussed at meetings between the
departments involved.
4.4 Some Quality Problem items will need a Supplier visit to confirm Corrective Actions
taken.
5 Customer Owned Materials
5.1 Customer owned materials either damaged/lost or nonconforming on receipt or
during processing will be processed using STA System as previously defined.
5.2 Such materials will be notified to the customer.
11 Corrective Action
11.1 The Quality Manager will decide if an issue should be logged on the Non
Conformance database (STA-F08-02-07). All such entries will be reviewed by the
Departmental Managers affected. If required a multi-functional team will be
assembled to prevent further re-occurrence. If required an 8D report will be written
outlining the results of any investigation.
12 Corrective Action Impact
12.1 Where applicable any corrective action taken and controls implemented to
eliminate the cause of nonconformity will be applied to other similar processes and
products. This will be controlled through the Quality Manager
• Significant actions will be entered onto the Non Conformance Database.
14 Preventive Action
14.1 All appropriate sources of records will be analysed and reviewed by the
appropriate functional responsibilities.
14.2 All such actions will be documented, and the preventive action agreed will be
controlled through the appropriate mediums as defined previously.
The eventual close out of significant actions will be presented to the Management
Review Meeting to be closed out.