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3 Which word in the box in 2 is not an adjective? How does it change the meaning of the sentence?
4 Watch the video again. What does Andy say about ‘the likeability factor’? Complete his
explanation of the phrase.
If people like you, they’ll
6 Watch the video again. Complete the table about the two types of communication. Which is Andy’s preferred type?
Name Description Example
8 Watch the video again. Look at the phrases in bold in 7. Which similar phrases does Andy use?