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Course Description:
This course follows the structure of Hattersley and McJannet’s Management Communication: Principles
and Practice and is divided into two sections: Principles of Effective Communication, and Application. In
the first half of the course until the Midterm, the focus will be on developing essential communication
skills, both spoken and written. In the second half, the focus will shift to specific areas of managerial
tasks and responsibilities which require the application of the principles learnt in the first half.
Throughout the course, case studies will be the dominant form of exercises and activities. In addition,
the participants will also be asked to give oral presentations mostly of a persuasive nature.
Participants must have good language skills and knowledge of traditional formats of communication.
They should also be able to use computers and the internet for relevant assignments.
Course Objectives:
Managerial Communication aims to develop the ability to communicate persuasively. It focuses on both
long term and short term/immediately applicable strategies for persuasive communication.
Learning Outcomes
Participants should familiarize themselves with the IBA Code of Conduct and academic policies
given on the IBA website (student handbook) and abide by the rules and regulations
Participants must arrive on time for the class.
Cell phones must remain powered off during the class. Mid-class break may be utilized for
making calls or sending messages.
Meaningful participation in class discussions will be appreciated and will earn marks. However,
unnecessary interruptions and indulgence in argumentation will not be appreciated.
Assignments/case studies must be handed-in or emailed on time.
AACSB Learning Goals and Traits
Teaching and Learning Methodology:
Week 6: Speaking
All participants are required to give a 7 to 10 minutes presentation during the course and this session will
establish the standard for participants’ presentations. Focus will be on preparing and delivering effective
presentations.
Course Pack:
Recommended Books:
Clampitt, Philip G. (2013). Communicating for Managerial Effectiveness: Problems, Strategies, Solutions
(5th ed.). California: Sage Publications Inc.
Hattersley, M. E. and Linda McJannet (2008). Management Communication: Principles and Practice (3rd
ed.). New York: McGraw Hill.
Munter, Mary and Lynn Hamilton (2014). Guide to Managerial Communication (10th ed.). New Jersey:
Pearson Education.
O'Rourke, J. S. (2010). Management Communication: A Case Analysis Approach. New Jersey: Pearson
Education.
Websites: