SY 2017 – 2018, 2nd SEMESTER

3rd QUARTER
Dec. 4 - 8, 2017
MAKATI CAMPUS
RESOURCE TEACHER
Ms. Shella M. Agustin

SUBJECT BUSINESS ETHICS AND SOCIAL RESPONSIBILITY

Common Practices in Business Organization

DESIRED OUTCOMES
 share the observations on business policies and practices,
 distinguish between good policies/practices and morally unacceptable
policies/practices, and
 craft simple “Code of Ethics” or “Codes of Right Conduct”.
VALUE
FOCUS To be able to determine the importance of etiquette in our daily life.

CONTENT
FOCUS
Able to define the following terminologies that they may encounter.
SKILL FOCUS
To be able to differentiate the right and wrong etiquettes.
RESOURCES/ Jerusalem, Violeta L., et al. (2017). Business Ethics and Social Responsibility.
REFERENCES FASTBOOKS Educational Supply, Inc. Sampaloc, Manila
MOTIVATION/OPENING
 Start the day with a prayer.
 Asking the students their tradition in their family.
 Who are still using “po and opo” when they are talking to elders?
 Who are still doing “mano” to their parents, grandparents, and
relatives?
 Why is it important for us to practice this kind of attitudes?
DISCUSSION/PRACTICE
Discussion:
PROCEDURE
COMMON PRACTICES IN BUSINESS ORGANIZATION

BUSINESS PRACTICE

 is a method, procedure, process or rule employed or followed by a company in

the pursuit of its objectives.

Decorum

 propriety and good taste in conduct or appearance. (Merriam Webster.)

 is proper and polite behavior.

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 well-behaved in a particular situation.

 ON TIME and PROMPTNESS

 Easiest way to exhibit professionalism is to consistently be punctual.

11 Reasons Why we must be Punctual in Life

2. ON PREPARATION
 In addition to arriving on time, business etiquette dictates that an
individual must be prepared to conduct the business at hand.
 Failure to do so makes him appear sloppy ang unprofessional.
3. ON AGENDA

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 The chairperson of the meeting should circulate a meeting agenda to
each participant at least one week in advance.
 Participants should call the chairperson to express any concerns about the
agenda at least 48 hours prior to the meeting.
4. ON ATTIRE and APPEARANCE
 An individual who wishes to be taken seriously in the workplace must dress
appropriately for his environment.
Long-sleeves shirt and tie- when meeting with Filipino-Chinese
Businessmen.
Suit- with top management or evening cocktails and dinner
5. ON DECORUM
 An individual’s attitude and deportment exhibit just as must about his
seriousness as his wardrobe does. Excessive use of slang, profanity, and
other offensive language is an immediate sign of unprofessionalism.
 Spreading of gossip and communication of private or confidential
information does not win him any points with colleagues and costumers.
 Avoid nervous habits such as tapping a pen on the table,making audibles
noises with your mouth, rustling papers, or tapping your feet on the floor.
6. ON BASIC COURTESY and RESPECT
 One of the most basic elements of business etiquette is courtesy or
respect.
 Good etiquette involves showing respect not only to your superiors but
also to your peer and subordinates; in other words, to everyone.
7. ON GREETING
 Standard greetings are an exchange of handshakes and smile. In formal
situations, the oldest or the most important person is greeted first.
 Women who know each other well may embrace or give each other a
kiss.
8. ON HANDSHAKES
 The rules on handshakes are about the same as in the West, although
Filipinos may use a little more contact ( a part on the side of the arm as a
gesture of hospitality or friendship).
 If there is a clear status differential, or you are meeting a senior executive,
it may be best to let him/her offer the handshake first.
 Handshakes-also known as Dexiosis was practiced in Ancient
Greece as far back as the 5th century BC.
The handshake is believed by some to have originated as a gesture of
peace by demonstrating that the hand holds no weapon.
9. ON BODY LANGUAGE
 Filipinos have a fascinating nonverbal language, much of it involving
facial expression.
 Lifting the eyebrows without smiling means- no
 Lifting the eyebrows while smiling is used to greet a friend.
 Pursing lips
 Pointing your finger is a definite no-no, and

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 you should avoid “too-direct” and continuous eye contact as staring is
considered rather rude and confrontational.
10. ON FORMAL AND INFORMAL ADDRRESS
 Start out by addressing a new business acquaintance by his or her family
name.
 “ Mr., Mrs., Ms., etc. or by their achieved profession.
 Avoid using someone’s first name until they’ve known you for a while, or
until they ask you to be informal.
11. ON SPEAKING IN MEETINGS
 Keep the meeting organized by only speaking when you have the floor.
12. ON LISTENING
 You may find that many of the questions you have about a topic are
answered by the content of the meeting. Listen attentively on the
meeting and take notes.
13. ON CELL PHONES and LAPTOPS
 Turn off your cell phone prior to the start of the meeting.
 Unless laptop computers have been approved for the meeting, turn yours
off and lower the screen so that you do not obstruct anyone’s view.
14. ON BUSINESS OR VISITING CARDS
 It is advisable to present your business or visiting cards with both hands,
and to take that of your contacts with both hand also., to show certain
sort of consideration for the person.
 Never slip the visiting card into your pocket, or your wallet; put it with the
papers you are using during negotiations.
15. ON BREAKS
 Meeting should have a break every two hours. Breaks should be 20
minutes long and meal breaks should be 30 minutes long.
16. ON APPROPRIATE COMMUNICATION
 Business etiquette involves communicating effectively.
 This include always returning phone calls and emails.
 Always identify yourself and your department and speak in a polite and
considerate manner.
 Never type emails in ALL CAPITAL LETTERS as this is akin to yelling to
someone.
 A professional must be mindful of the subject matter all spoken and
written conversation.
17. ON BARGAINING
 Is a part of the Filipino’s way of life, and it has become natural for the
region’s businessmen to negotiate and bargain in order to obtain better
commercial conditions.
 Do not get angry and avoid shouting or imposing unreasonable deadlines
decision-making.
18. ON BRINGING GUESTS
 Do not bring unannounced guests to a meeting.
19. ON BUILDING RELATIONSHIP

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  Show others that you value their work by taking the time to visit and talk
with them.
20.ON BUSINESS MEALS AND RECREATION
 In general, in restaurants, the person who issues the invitation is the one
who pays.
21. ON GIFT-GIVING
 Do not open the gift in front of other guests or only do so after you have
left.
 If you are invited to a Filipino home dinner bring sweets or flowers for the
hosts. If you give flowers, avoid chrysanthemums and white lilies.
 You may send a fruit basket after the event as a thank you, but not before
or at the event.
chrysanthemums -They are beautiful, decorative flowers, but serve no
useful function.
white lilies- As the flowers most often associated with funerals, lilies
symbolize that the soul of the departed has received restored innocence
after death.

PROCESSING/SYNTHESIS/ENRICHMENT
Processing Questions:

 Explain the Terminologies above.

 Show example picture of each etiquette stated above.
 Ask some 2 well-dressed ladies and try to compare their good points and
lacking.
 State some real situations regarding etiquette.
 Reflection: Groupings: Ask every group to share/discuss their observations
regarding common practices of some company in the Philippines.
 For your enrichment activity, some of you have been in their immersion.
Write down your attitudes when you are in the company. Describe briefly
and be honest as much as you can.
ASSESSMENT/ ASSIGNMENT
 Now get a whole sheet intermediate paper and prepare for a quiz about
core principles in a business operation.

Checked by:

Ms.Tagumpay A. Esguerra
Academic Officer

Noted by:

Mrs. Regina M. Mapua

Assistant Principal
CEIS/ SHS Makati

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