Resident Handbook

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Contents
LEASE AGREEMENT .................................................................................................................................................1
CRIMINAL RECORDS/CONVICTIONS ....................................................................................................................1
ILLEGAL ACTS ...........................................................................................................................................................2
MANAGEMENT ENTRY ............................................................................................................................................2
PRIVACY ACT INFORMATION ................................................................................................................................2
SOLICITATION ...........................................................................................................................................................2
TENANT SELECTION CRITERIA .............................................................................................................................3
DISABILITIES & SPECIAL NEEDS ...........................................................................................................................5
GUEST POLICIES ........................................................................................................................................................5
NOISE & ABUSIVE BEHAVIOR ...............................................................................................................................6
COMMON AREAS (including Patios/Balconies).........................................................................................................8
SATELLITE (DBS) DISH ............................................................................................................................................9
FiOS SERVICE .............................................................................................................................................................9
SAFETY – PERSONAL ............................................................................................................................................. 10
NEIGHBORHOOD WATCH ..................................................................................................................................... 10
COMMON ENTRY DOORS ...................................................................................................................................... 11
DELIVERIES/PACKAGES ........................................................................................................................................ 11
OFFICE HOURS ......................................................................................................................................................... 11
LOCK OUTS ............................................................................................................................................................... 12
SAFETY PRECAUTIONS.......................................................................................................................................... 12
WINDOWS & WINDOW SCREENS ........................................................................................................................ 12
PARKING ................................................................................................................................................................... 13
GARAGES/STORAGE SPACES ............................................................................................................................... 14
TOWING PROCEDURES .......................................................................................................................................... 15
AUTO REPAIRS & WASHING ................................................................................................................................. 15
PEST CONTROL/EXTERMINATION SERVICE .................................................................................................... 16
PEST PREVENTION .................................................................................................................................................. 17
BED BUGS ................................................................................................................................................................. 18
FLAMMABLE & DANGEROUS MATERIAL ......................................................................................................... 19
FIRE SAFETY—AVOID FIRES ................................................................................................................................ 19
GRILLS & OUTDOOR COOKING ........................................................................................................................... 20
INSURANCE FOR RENTERS ................................................................................................................................... 21
SMOKE AND CARBON MONOXIDE DETECTORS ............................................................................................. 22
OXYGEN TANKS ...................................................................................................................................................... 22
FIREPLACES.............................................................................................................................................................. 23
FILTERS ..................................................................................................................................................................... 24
TRASH/GARBAGE REMOVAL ............................................................................................................................... 24
LIGHT BULBS, FLUORESCENTS & FUSES .......................................................................................................... 24
COMMUNITY AMENITIES ...................................................................................................................................... 25
BUSINESS CENTERS................................................................................................................................................ 25
PETS ............................................................................................................................................................................ 26
PAYMENT OF RENT ................................................................................................................................................ 28
CHANGES TO YOUR LEASE .................................................................................................................................. 30
ADDING A ROOMMATE ......................................................................................................................................... 30
EARLY TERMINATION ........................................................................................................................................... 31
MILITARY TRANSFER ............................................................................................................................................ 31
REFERRALS .............................................................................................................................................................. 32
TRANSFERRING TO ANOTHER APARTMENT ................................................................................................... 32
SUBLEASING YOUR APARTMENT ....................................................................................................................... 32
TERMINATION OF LEASE BY MANAGEMENT .................................................................................................. 33
WATERBEDS ............................................................................................................................................................. 33
LEASE RENEWAL ................................................................................................................................................... 34
MOVE-OUT/REQUIRED NOTICE ........................................................................................................................... 34
MOVE-OUT GUIDELINES ....................................................................................................................................... 35
ALTERATIONS TO APARTMENT .......................................................................................................................... 36
Keys & Locks .............................................................................................................................................................. 36
Alarm Systems, Burglary Prevention Devices, and Deadbolt Locks........................................................................... 36
SECURITY DEPOSIT ................................................................................................................................................ 37
PRO-RATED RENT ................................................................................................................................................... 37
ELECTRICITY ........................................................................................................................................................... 37
MAINTENANCE SERVICE ...................................................................................................................................... 38
EMERGENCY MAINTENANCE SITUATIONS ...................................................................................................... 39
LAUNDRY FACILITIES ........................................................................................................................................... 40
WASHER/DRYER CONNECTIONS......................................................................................................................... 41
WASHER/DRYER TIPS ............................................................................................................................................ 42
MICROWAVE OVEN ................................................................................................................................................ 43
RANGES – ELECTRIC & GAS ................................................................................................................................. 44
COOKING GUIDELINES .......................................................................................................................................... 44
REFRIGERATOR / FREEZER ................................................................................................................................... 45
GARBAGE DISPOSAL .............................................................................................................................................. 46
DISHWASHER ........................................................................................................................................................... 47
STAINLESS STEEL APPLIANCES .......................................................................................................................... 48
ENERGY SAVING ..................................................................................................................................................... 49
AIR CONDITIONER .................................................................................................................................................. 50
HEAT .......................................................................................................................................................................... 51
HEAT PUMP............................................................................................................................................................... 52
FLOORING ................................................................................................................................................................. 53
WATER LEAKS ......................................................................................................................................................... 55
TOILET BACK UPS ................................................................................................................................................... 55
TOILET CONSTANTLY RUNNING ........................................................................................................................ 55
BATHTUB (FIBERGLASS) ....................................................................................................................................... 55
WATER USAGE FACTS ........................................................................................................................................... 56
TENNIS COURTS ...................................................................................................................................................... 57
BASKETBALL COURT ............................................................................................................................................. 57
SWIMMING POOL .................................................................................................................................................... 58
FITNESS CENTER ..................................................................................................................................................... 60
CRIME PREVENTION .............................................................................................................................................. 61
HOUSEHOLD MOISTURE PREVENTION.............................................................................................................. 62
COMMUNICATION FORM ...................................................................................................................................... 63
LEASE AGREEMENT

Please read your Lease Agreement carefully! We cannot stress this enough. The
Weinstein Properties Lease Agreement and Resident Handbook have a number
of terms which require that you act responsibly and ensure that your rights are
upheld.

Sometimes the hectic nature of settling into a new apartment prevents resi-
dents from taking the time to review carefully these documents. However, it is
important to understand these terms and conditions because Weinstein Proper-
ties and the residents have many obligations and responsibilities to fulfill.

In this Handbook, we explain in detail the most frequently used terms and con-
ditions of the Lease Agreement. You will find them listed in alphabetical order
in the Index. However, please do not hesitate to call the Leasing Office if you
need further clarification.

CRIMINAL RECORDS/CONVICTIONS

The Lease authorizes Weinstein Properties to perform a criminal records check

on residents at any time. Also, the Lease authorizes Weinstein Properties to
terminate the lease of any resident, or require the removal from the apartment
premises of any occupant, who: (1) has a prior record of criminal convictions
involving harm to persons or property which would indicate a clear and present
threat to the health or safety of other individuals; or (2) who has been convict-
ed by any court of competent jurisdiction of the illegal manufacture or distri-
bution of a controlled substance as defined in federal law. However, Weinstein
Properties cannot guarantee the safety of any resident and is not responsible
under any circumstances for conducting a search of or obtaining any infor-
mation regarding the criminal behavior by, or arrests or convictions of any resi-
dent, occupant, or guest in any apartment community.

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ILLEGAL ACTS

Every resident living at one of the properties managed by Weinstein Properties

has the right to know that the landlord will not tolerate illegal conduct of any
kind by any resident living at one of our properties. Conduct violating criminal
laws, regardless of whether or where arrest or conviction occurs, is prohibited
and constitutes a default under the lease. In the event of default, we may end
the right of occupancy of any person living at our community without regard to
the status of the criminal proceedings. We will cooperate with law enforce-
ment personnel in connection with the arrest and prosecution for criminal con-
duct on our property.

MANAGEMENT ENTRY
Weinstein Properties legally retains the right to enter apartments at any time
in order to inspect, maintain or verify lease obligations (such as illegal occu-
pants, pets, vehicles, hazardous wastes, etc.). However, we will try to give
reasonable intent to enter an apartment whenever possible, except in cases of
emergency.

PRIVACY ACT INFORMATION

All residents are protected under the law to privacy of both their apartment
and their records on file. Weinstein Properties personnel will not permit any-
one to enter a resident's apartment who is not named on the lease. Additional-
ly, Weinstein Properties personnel will not release any information on file in
the Leasing Office.

The only exception to this policy occurs when a government security official
(police officer, federal investigator) presents proper identification and a search
warrant or subpoena.

SOLICITATION
NO SOLICITING. No door-to-door soliciting, including soliciting by residents, is
permitted within the apartment community.

NOTIFY MANAGEMENT. Residents are requested to notify the Leasing Office imme-
diately if they see anyone soliciting door-to-door within the apartment commu-
nity.

v201801.01 Page 2
TENANT SELECTION CRITERIA
Weinstein Properties uses a Tenant Selection Criteria to assist in determining
whether applicants are qualified to become residents at its apartment proper-
ties. Be assured, however, that Weinstein Properties is an equal opportunity
housing provider and adheres to all federal, state and local laws which forbid
discrimination based on race, color, religion, sex, handicap, familial status, el-
derliness, or national origin.

Generally, Weinstein Properties uses credit reports, past and present rental
history, gross income, employment history, credit references and personal ref-
erences to ascertain an applicant's qualifications. The absence of any one of
these credit, rental, income and employment histories or references may not
adversely affect the applicant. In some circumstances, the management may
consider requiring a co-signer before approving the application.

Please note that all leaseholders must qualify individually. In addition, adults
age 18 and older who plan to occupy an apartment with a lease holder may also
be required to fill out an application so that Weinstein Properties can be aware
of all adults residing in its communities.

The following summary of Weinstein Properties’ Tenant Selection Criteria will

clarify the reasons an application may be disapproved.

Present and Past Credit Reports

(any one of the following)
• Any one (1) judgment not remedied.
• Any one (single account) credit obligation which is three (3) months or more delinquent.
• Any one (1) personal bankruptcy filed in the seven (7) years preceding the date of applica-
tion.
• Any one (1) foreclosure of real estate.
• Any one (1) repossession of material or personal property.
• Any one (1) suit not remedied or a suit pending.
• A consistent, severe, or recent history of deficiencies in overall credit.

Present and Past Rental/Mortgage History

(any one of the following)
• Any one (1) history of having "skipped" from previous housing.
• Any one (1) eviction from previous housing.
• Any repeated late payments of rent or mortgage within a twelve (12) month period from
current or past housing.
• Any record of disturbance of neighbors, destruction of private or public property by the ap-
plicant and/or family members or occupants.
• Any records of disruptive or dangerous behavior.
• Any unsanitary or hazardous housekeeping.

v201801.01 Page 3
TENANT SELECTION CRITERIA, CON’T.
Income
Income requirements are based upon the amount of the monthly rental payment as well as other finan-
cial factors set out below:

• Applicant's stated annual income.

• Debt/income ratio.
• Applicant's stated employment.
• Applicant's stated length of time at current employment.
• Applicant's stated total monthly debt.
• Co-Signer's credit history, gross income, employment history, credit & personal refer-
ences, proximity.
• Respective incomes of co-applicants.

Home Inspection
At present, Weinstein Properties does not conduct Home Inspections of an applicant's existing premises
as a condition of acceptance of an application to live at a Weinstein Property. Weinstein Properties,
however, expressly reserves the right to amend this policy and institute Home Inspections, but only
after due notice is afforded all its applicants of this change.

Criminal Convictions/Records
By signing the application, all applicants certify that they and their occupants: (1) do not have a prior
record of criminal convictions involving harm to persons or property which would indicate a clear and
present threat to the health and safety of other individuals; and (2) have not been convicted by any
court of competent jurisdiction of the illegal manufacture or distribution of a controlled substance as
defined in federal law. Also, the applicant authorizes landlord and/or managing agent to perform a
criminal records check on the applicant. Any misrepresentation concerning the above-mentioned con-
victions is grounds for rejecting the application.

Current Drug or Alcohol Abuse

Any current use of an illegal drug will be grounds for rejection of an applicant. Any evidence of alcohol
abuse which manifests conduct that poses a direct threat to the health or safety of other tenants will
be grounds for rejection of an application.

Misrepresentation
Any misrepresentation by the applicant in the application procedure for the apartment will be grounds
for rejection of an application.

Occupancy Standards
Two persons per bedroom are allowed in an apartment unit unless local building code guidelines
provide otherwise, or unless the configuration of, or size of the bedrooms in the apartment unit, in the
opinion of Weinstein Properties, justifies a different occupancy limitation for a particular apartment
floor plan.

Should you have any questions about our Tenant Selection Criteria or other housing
policies or any questions about the process, please do not hesitate to ask the proper-
ty manager, who will be pleased to assist you.

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DISABILITIES & SPECIAL NEEDS

Weinstein Properties is an equal opportunity housing provider and does not dis-
criminate in any manner on the basis of race, color, creed, religion, sex, na-
tional origin, familial status, elderliness, or handicap. In accordance with fed-
eral, state and local fair housing laws, if any disabled resident has any special
needs, Weinstein Properties will consider any such requests on a case-by-case
basis.

GUEST POLICIES

Weinstein Properties is proud of its communities and welcomes your guests

when you invite them to visit. However, you need to make it clear to your
guests and anyone else that you invite on the property that they must abide by
all the property policies while they are on the property. You are directly re-
sponsible for the acts and conduct of, and damages caused by your guests and
invitees when they visit the apartment community. Therefore, Weinstein Prop-
erties has the right to proceed against the resident for damages and termina-
tion of Lease based upon damages caused by, or violations of any agreement,
procedure, policy, rule, regulation or law by a resident’s guests and invitees.

CAUTION ON BALCONIES—Please be aware that our balconies are not designed to

accommodate more than 8 people or 1500 pounds. Having more than 8 people
or 1500 pounds on a balcony is hazardous and a violation of the Lease Agree-
ment. Use common sense when entertaining on your balcony.

In addition to the general policies mentioned above, each apartment communi-

ty has specific guidelines for guests' use of the recreation and parking facilities,
such as fees for use of the pool, time restrictions on use of the tennis courts
and parking in auxiliary space. Please check with the Leasing Office to learn
the specific policies for guests' use of the facilities.

v201801.01 Page 5
NOISE & ABUSIVE BEHAVIOR

Every resident has the right to peaceful and quiet enjoyment of their apartment 24 hours a day.
It is the leaseholder’s responsibility to make sure all household members and guests comply with
our noise policy which is a part of the Lease Agreement. To help explain our noise policy and
how to report disruptive noise, see below.
What is considered normal noise and what is disruptive?

How do you report a noise concern?

If you hear disruptive noise during Leasing Office hours:
Simply contact the Leasing Office and we will investigate the concern and take appropriate
action.

If you hear disruptive noise when the Leasing Office is closed:

Call the Emergency Maintenance phone number. This is the same number that is on
 your refrigerator magnet.
Press 3 for “maintenance emergencies and after-hours noise assistance.”

Report your concern to the representative taking your call (or leave a detailed
 voicemail) and the Community Attendant will be paged to respond.

If the Community Attendant is unavailable, call your local non-emergency police

phone number. If you decide not to involve the police, contact the Leasing Office dur-
ing business hours or send us a message by clicking the “Contact Us” icon in Online
Resident Services and we will work with you to alleviate the issue going forward.

v201801.01 Page 6
 How are noise issues addressed?

We will seek to verify the disruptive noise and will discuss the
complaint with the resident involved. In some cases, the resi-
dent may not have realized that they were disturbing others.

If a resident is found in violation of our noise policy, they will be

notified that their disturbance is a lease violation and termina-
tion of the Lease can result.

Always feel free to contact the Leasing Office with any ques-
tions or concerns. Providing you with a peaceful home is a top
priority!

Abusive Behavior

Residents, guests of residents, and Weinstein Properties employ-

ees have the right to be free from acts or threats of disruptive
behavior and/or physical violence, including intimidation and
harassment. We will not tolerate any resident, or guest of a resi-
dent, who disrupts others’ enjoyment of the community or who
interferes with management by creating a disruptive scene.

Abusive behavior includes, but is not limited to:

• Disruptive Behavior: Interfering with the management of the community or disrupting

the rights of other residents. Examples may include yelling, use of profanity, rude ex-
pressions, offensive and inappropriate gestures or conduct, waving of arms/fists, erratic
behavior, and demanding immediate attention when other customers are being
helped.

• Threatening Behavior: Physical actions short of actual contact/injury (e.g. moving clos-
er aggressively), general verbal or written threats (e.g., "You better watch your back" or
"I'll get you") as well as implicit threats (e.g., "You'll be sorry" or "This isn't over").

• Violent Behavior: Any physical assault, with or without weapons. Behavior that can be
interpreted as being potentially violent (e.g., throwing things, pounding on a desk, or
destroying property) or specific threats to inflict physical harm.

Residents are responsible for making sure all household members and guests comply with this
lease obligation. Any abusive, disruptive, threatening, or violent behavior directed at a resi-
dent, guest of resident, or Weinstein Properties employee is a Lease violation and can result in
immediate termination of the Lease.

v201801.01 Page 7
COMMON AREAS (including Patios/Balconies)
“Common areas” within the apartment community are for the use of all residents. In addition, all areas
visible to the entire community, including front and back door areas, patios, balconies, hallways, and
breezeways must comply with the Common Area Policies below.

Common Area Policies

• Air conditioners: Window air conditioning units may not be installed in any apartment.
• Antennas: Radio, television, and other antennas may not be installed without prior written con-
sent from Weinstein Properties. Any such aerial erected without the consent of Weinstein Proper-
ties is subject to removal without notice.
• Deliveries: Newspapers/articles delivered to a resident's door must be picked up promptly.
• Doormats: Only approved doormats may be placed in the public corridors.
• Lawns/Landscaping: The landscaping is for decorative purposes only. Residents may not walk,
ride, or play on the lawns, or within any landscaped area.
• Loitering: Residents and/or guests may not linger in common areas, such as parking lots, walk-
ways, corridors, hallways, stairways, or laundry facilities.
• Outdoor Furniture: In order to maintain the proper community appearance, outdoor furniture and
equipment must be maintained in good condition. The use of personally-owned outdoor furniture
and equipment must be confined to residents' apartment area—either on the patio or balcony.
Weinstein Properties reserves the right to require residents to remove unsightly outdoor items.
• Proper Attire: Weinstein Properties reserves the right to request that proper attire be worn as
well as the right to determine what constitutes “proper attire” in a given situation.
• Signs: Signs, advertisements, notices, and/or other lettering may not be placed by residents in
any common area.
• Storage: Patios, balconies, and common areas may not be used for storage; this includes, but is
not limited to: trash, trash cans, shoes, strollers, tires, household furniture, cardboard boxes,
candles/tiki torches, towels, blankets, or rugs. Due to fire code regulations, bikes are not permit-
ted in breezeways or stairwells.
• Yard/Garage Sales: Yard/garage sales are not permitted in any Weinstein Properties community
and are in direct violation of the no-solicitation policy.
• Smoking: Smoking is not permitted in the leasing office, clubhouse, amenity areas (e.g. fitness
center, pool, playground, picnic areas, summer house/gazebo, etc.), building hallways and/or
breezeways, or other common areas. With the exception of communities and/or buildings desig-
nated as “smoke-free,” smoking is permitted on patios, balconies and individual stoops and we ask
smokers to be courteous of neighbors when smoking. Please completely extinguish and cool the
end of cigarettes and cigars before discarding in an ashtray, aluminum can or glass bottle. To min-
imize damage to your home and reduce disruption to non-smoking neighbors, we recommend use
of a smokeless ashtray in each room where smoke is present. This device keeps the smell and
smoke out of the air and should save on repair costs once you move out.
“Smoking” refers to any use or possession of: (1) a cigar, cigarette, or pipe containing tobacco,
tobacco product, or other lighted product while that product is burning, lighted, or ignited, re-
gardless of whether the person using or possessing the product is inhaling or exhaling the smoke
from such product; (2) burning, lighted, or ignited non-tobacco products; and (3) electronic ciga-
rettes, personal vaporizers (including mechanical vaporizers), electronic nicotine delivery system,
and similar devices. Smoking also includes the act or omission of permitting others (including Ten-
ant’s guests, invitees and occupants) to perform any of the aforementioned acts.
Residents residing in communities or buildings designated as “smoke-free” should refer to their
lease agreement with regard to smoking policies.

v201801.01 Page 8
SATELLITE (DBS) DISH
Residents wishing to install a satellite, also known as a DBS (digital broadcast signal) dish, must com-
plete a Satellite Dish Approval Request form and may be required to pay an additional security deposit.
The amount of the deposit is outlined in the Satellite Dish paragraph of the Lease Agreement.

The following guidelines apply to satellite dish installation:

1. Satellite dish must be located within the boundaries of the apartment premises. The satellite
dish may not extend into an adjoining apartment or common area shared by another apart-
ment, and may not be extended by any device (such as a pole) beyond the balcony/patio rail-
ing or apartment. The dish cannot be installed in the following areas:
a. Common area breezeways or grassy areas, mulch beds, front
porches, hallways, stairways, or walkways
b. Roofs
c. Exterior building walls
d. Fire escapes
e. Close proximity to power lines

2. Weinstein Properties will determine on a case-by-case basis if the satellite dish may be in-
stalled in a common grassy area, mulch bed or front porch.
3. Permission to install a satellite dish must be granted in writing and, if approved, the dish must
be secured using a container or device pre-approved by Weinstein Properties.
4. The mounting height of the dish must be pre-approved by Weinstein Properties. The satellite
dish and wiring must be professionally mounted and secure at all times.
5. The size of the dish may be no more than 1 meter in diameter.
6. There is to be no drilling of any kind to install the satellite dish, including no drilling into the
balcony railings, balcony flooring, patio floor, patio railings, roof, doorways, or walls.
7. Tenant(s) are liable for any injury or damage to persons or property caused by the satellite dish
and indemnify Weinstein Properties from any legal responsibility and agree to pay for any re-
pairs as a result of the installation and operation of the satellite dish.
8. Weinstein Properties has the right to require the removal of the satellite dish at the Tenant(s)
expense if it is not properly installed or if it is installed in a prohibited area as determined
solely by Weinstein Properties.
9. Tenant(s) are responsible for removal of the satellite dish upon the expiration of the lease. If
tenant(s) fail to remove dish, tenant(s) will be charged a removal fee as determined by Wein-
stein Properties.

FiOS SERVICE
Where available, residents may choose to have FiOS cable television, telephone, and internet service
installed in the apartment home. Installation of FiOS equipment, including all wiring, must be done in
accordance with the wiring diagram pre-approved by Weinstein Properties, and the resident must pro-
vide the wiring diagram to the FiOS installation company and/or its contractor(s) prior to the start of
installation. Residents should notify the Leasing Office immediately if the installer deviates from the
approved wiring diagram. Residents are liable for any damage to the apartment as a result of the in-
stallation or the installer’s failure to follow the wiring diagram.

v201801.01 Page 9
SAFETY – PERSONAL
DEADBOLT LOCKS
For your personal safety and peace of mind, having deadbolt locks on your entrance door makes good
sense. Many Weinstein Properties communities already have deadbolt locks installed. However, if your
apartment does not have a deadbolt and you install one yourself, you need to be sure that you provide
a duplicate key and operating instructions to the Leasing Office. You must provide us with all access
codes & keys for any burglary prevention devices you install so that there is access to your apartment
in case of fire, broken water pipes or other structural emergencies. You may rest assured that codes &
duplicate keys to your apartment will only be used with your permission or in the case of an emergen-
cy.

Be sure to fully engage your deadbolt lock by turning the key or the latch until it stops. The lock is not
engaged until the arm is fully extended.

If you would like Weinstein Properties to install a deadbolt or replace a damaged one, notify the Resi-
dent Service Center or Leasing Office. There may be a reasonable charge for this service.

NEIGHBORHOOD WATCH
Many Weinstein Properties communities have residents who have formed official Neighborhood Watch
Programs. Check with your Manager to see if your community has one--and please plan to participate!
If you would like to form a Neighborhood Watch, please let your Manager know. Experience has shown
that Neighborhood Watch can reduce crime significantly. However, Neighborhood Watch can work only
with the participation of the residents of a community. Weinstein Properties encourages its residents
to form and participate in Neighborhood Watch programs.

If your community does not have an official Watch Program, residents can still be very helpful by re-
porting suspicious people or situations to the police. It is important for everyone that residents take
caring, responsible action to report harassment, loitering, soliciting, theft, vandalism, or violence.

If you experience or witness a criminal action, please report the incident immediately and directly to
the police. Property owners and managers cannot make the report because police will respond only
to the person violated or to the witness. You should, however, make us aware of the incident so that
we can support your claim. For your convenience, here are police numbers to call:

Location Non-Emergency # Location Non-Emergency #

Cary, NC 919-469-4012 Henrico Co., VA 804-501-5000
Charlottesville, VA 434-296-5807 Huntersville, NC 704-875-6542
Charlotte, NC 704-353-1000 Matthews, NC 704-847-4069
Chesterfield Co., VA 804-748-1251 Morrisville, NC 919-463-1600
Concord, NC 704-786-9155 Newport News, VA 757-247-2500
Cornelius, NC 704-892-1363 Petersburg, VA 804-732-4222
Davidson, NC 704-892-5131 Raleigh, NC 919-831-6311
Durham, NC 919-560-4600 Richmond City, VA 804-646-5100
Hampton, VA 757-727-6111 Wake Forest, NC 919-554-6150
Harrisonburg, VA 540-434-4436
Emergencies—Dial 911

Safety can be maintained if all of us stay aware of what is going on within our community. Prevention
is the key!

v201801.01 Page 10
COMMON ENTRY DOORS

Residents are responsible for keeping all the common entrance doors closed (i.e.,
community buildings, entrance halls, lobbies, laundry facilities). Residents are also
encouraged to keep their apartment doors locked, to get to know their neighbors, and
to report door-to-door solicitors, or suspicious strangers immediately by first calling
the police (911), and then calling the Leasing Office.

DELIVERIES/PACKAGES
Weinstein Properties cannot accept responsibility for receiving deliveries for residents such as
parcels, mail, furniture, flowers, food, etc. Although some Weinstein Properties’ Leasing Offices
accept packages as a courtesy to residents who are not at their apartment at the time of delivery,
Weinstein Properties will not incur any liability in connection with a delivery it accepts as a cour-
tesy.

OFFICE HOURS

At most properties, the leasing office hours are as follows:

Monday - Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 5:00 PM
Sunday 1:00 PM – 5:00 PM

Any changes will be posted.

During office hours, the leasing team will handle matters involving the application for
an apartment, the processing of rental payments, the processing of lease renewals
and the explanation and enforcement of policy and procedure.

After office hours, Weinstein Properties maintains an "on call" staff to handle mainte-
nance emergencies which involve danger to life or property. In the case of after-hours
maintenance emergencies, call the Leasing Office. A recorded message will provide
the after-hours emergency telephone number.

v201801.01 Page 11
LOCK OUTS
Forgetting or misplacing keys seems to happen to everybody at one time or another. Therefore,
when you are accidentally locked out of your apartment, the following policies apply:

• For your safety, no one will be admitted into an apartment that is not on the lease either
as a leaseholder or an authorized occupant.
• You will need to present identification sufficient to prove you are a leaseholder or an au-
thorized occupant.
• Weinstein Properties is not responsible for lock-outs after Leasing Office hours. Any resi-
dent who is locked out after Leasing Office hours will need to contact an independent
locksmith. This policy is for the protection of our residents and staff.

SAFETY PRECAUTIONS
Good judgment and common sense go a long way in helping prevent disaster from striking you and
your family. Below are a few tips we feel important to share with you.
• Never leave lit candles unattended.
• Unplug small appliances when not in use (toaster, curling iron, etc.)
• Do not leave your apartment while the washer, dryer, dishwasher or stove is in operation.
• Only use detergent designed for dishwashers in your dishwasher.
• If your toilet is overflowing, you can temporarily turn off the water source at the base of
the toilet to help prevent flooding.
• Never leave your apartment door unlocked, not even while taking out the trash or check-
ing the mail.
• Never leave space heaters unattended and unplug them while not in use.
• Test your smoke detector regularly.
• Dispose of cigarette butts in the proper receptacles; do not flick them off balconies as this
can cause wildfires.
• Do not use halogen lamps near curtains, wall hangings, or where someone might throw
something on top of it.

WINDOWS & WINDOW SCREENS

All windows and patio doors are outfitted with screens. Check to make sure all screens are secure-
ly in place and free of holes or rips. Weinstein Properties will replace screens damaged through
normal wear and tear. Screens damaged through abnormal use or abuse will be replaced at the
resident’s expense.

Window screens will not prevent children from falling out the windows. Keep children away from
windows at all times.

Window cleaning is the residents’ responsibility throughout their tenancy. The responsibility of
window breakage also rests with the residents, whether due to resident action or to vandalism.
Weinstein Properties’ maintenance staff will repair broken windows at the resident’s expense.

v201801.01 Page 12
PARKING
Residents of all Weinstein Properties’ communities are provided with adequate, light-
ed and convenient parking. In most communities, parking is on a first-come, first-
served basis and cannot be individually assigned. Out of courtesy to your neighbors,
please observe the following guidelines:

• Please be fair about parking spaces. Everyone is entitled to park one car near
their apartment. In the case of families or roommates owning more than one car,
the second or third must be parked in an auxiliary area.

• Remind your guests to use auxiliary parking areas or street parking so that your
neighbors are not forced to park far from their apartment.

• You need permission from the leasing office to keep boats, trailers, commercial
vehicles, vehicles with 6 or more wheels & other large automotive equipment
on the property. Also, they must be parked in specially provided areas. Check with
your Leasing Office for the proper place in your community.

• Motorcycles & motorbikes are not permitted on balconies, decks, in common

hallway areas or inside apartments. Any motorized vehicles found in these loca-
tions will be removed from the property at the owner's expense.

• Please do not park in front of dumpsters, on the grass, in fire lanes, on yellow
lines. Improperly parked vehicles will be towed at the owner's expense.

• Please park precisely within lines so that you do not tie up two spaces.

• Please do not back your cars into parking spaces if the space is near someone's
apartment entrance. Exhaust fumes are unpleasant.

Weinstein Properties requires that all vehicles be listed on your

application and registered with the Leasing Office.

v201801.01 Page 13
GARAGES/STORAGE SPACES
Many Weinstein Properties communities offer the convenience of optional garages or
storage spaces. Please contact your leasing office to obtain more information regard-
ing availability at your community and/or to reserve a garage or storage space.

General Guidelines
 Storage spaces shall be used for the sole purpose of storing resident’s personal
property.
 Garages/storage spaces shall not be used for commercial purposes.
 Subletting or subleasing is not permitted.
 Electrical or mechanically operated appliances or equipment shall not be oper-
ated in the garage or storage space (other than the garage door opener).
 Welding, flammable, chemical, odorous, explosive, or other inherently danger-
ous materials should not be stored in any garage or storage space.
 Trash, flammables, or rubbish should not be stored in the garage or storage
space.
 Do not replace, modify, or change the locks on the garage or storage space.
 Be a good neighbor; please do not park in front of another resident’s garage.
 Garage/storage space doors should remain closed at all times when not enter-
ing or exiting the space (this is for your personal protection).
 Never leave your vehicle’s engine running while it is in the garage (even if the
garage door is open). Carbon monoxide, an odorless gas, can quickly build up
and lead to serious bodily harm including death.
 Vehicles must be properly licensed and in working order at all times. Inopera-
tive or improperly registered vehicles will be subject to towing at the owner’s
risk & expense.
 Pets shall not be kept in garage/storage space.
 Weinstein Properties reserves the right to enter the garage/storage space dur-
ing with reasonable notice during reasonable hours.
 The lease term of the garage/storage space shall coincide with the resident’s
lease term.

All property stored within or on the garage/storage space or located at the gar-
age/storage space is at your own risk. Weinstein Properties highly recommends
renter’s insurance for the protection of your personal belongings.

v201801.01 Page 14
TOWING PROCEDURES

Vehicles on Weinstein property which are identified as violating parking rules or other
vehicle restrictions are tagged for towing with either an immediate or a 72-hour warn-
ing notice which states the reason for towing. If your vehicle is towed, towing and
storage fees may apply. Below is a list of most common reasons vehicles are cited for
towing:

Immediate Towing 72-Hour Towing

• Parked in a No Parking zone including • Inoperable Vehicle
sidewalks and grassy areas not lined • Flat tire(s)
for parking.
• Unsightly Vehicle
• Parked in a Fire Lane (including all
yellow curbs).
• Parked in a handicapped space without
proper tags displayed.
• Parked in a reserved or numbered
space without proper decal displayed.
Note: Residents and guests are also expected to
• Blocking a dumpster/garbage area. maintain state inspection stickers, county/city
• Blocking a driveway, garage, entrance, sticker (where applicable), license plates and de-
or other vehicle (double parked). cals on all vehicles within the property. The
property reserves the right to tow vehicles that
• Abandoned vehicle do not meet these standards.

Weinstein Properties cannot tag or tow any vehicle that is parked on a city or county street,
even if it is within our property. Infractions of the parking regulations on such streets are not
within our jurisdiction and will be enforced by the local police.

For more information on towing procedures in your community, including the name and con-
tact information for the towing company, please contact the leasing office.

AUTO REPAIRS & WASHING

Please do not make repairs to any vehicle while it is on the property. This includes changing
oil. Repair work is an eyesore to neighbors and visitors, and it is a violation of the Lease
Agreement.

Washing vehicles is not permitted on most properties because it is unsightly and because
Weinstein Properties wants to conserve water wherever possible. A few properties, however,
do have designated washing areas or car care centers. Please check with the Leasing Office to
see if a special area has been designated at your community.

v201801.01 Page 15
PEST CONTROL/EXTERMINATION SERVICE
Weinstein Properties is pleased to offer routine pest control services to its residents. If you
wish to have your apartment treated, simply contact the Resident Service Center to schedule.

To prepare for pest control service, please follow these guidelines:

• Thoroughly clean the apartment.
• Empty all kitchen cabinets and clean the shelves.
• Cover all dishes, pots, pans and food so that the exter-
mination chemicals
do not contaminate them.
• Clear everything from the countertops.
• Clean grease and dust from all kitchen appliances.
• Clean dust from baseboards in kitchen and bathrooms.
• Remove pets from the apartment prior to service.
• If anyone living in the apartment is pregnant or has any respiratory problems, make
sure they remain out of the apartment for 4-6 hours after spraying.
• Aquariums must be covered and pumps turned off during treatment.

If your apartment is scheduled to be fogged, please follow the above guidelines, in addi-
tion to the following:
• Remove all plants and pets.
• Place sheets or drop cloths over all furniture.
• Place all open food or food in containers in the refrigerator.
• Remove clothes from the closets. Dirty clothes should be laundered immediately fol-
lowing the fogging.
• Do not enter your apartment for 4 hours after the fogging. Ventilate your apartment
for 30 minutes upon returning to your apartment.

If your apartment is scheduled for gel/baseboard treatment only, you do not have to clean
out your cabinets and closets.

After the extermination has been performed:

• Do not scrub cabinets or floors for 7 days following the extermination.
• Please clean up all dead insects.

The effects of extermination/pest control treatment will not always be immediately noticea-
ble. There is often increased pest activity for a few days; however, if you still see pest activi-
ty after 10 days, please contact the Resident Service Center as additional treatments may be
necessary. It may be that a neighbor is the source of the problem and treating their apart-
ment will be the solution.

Please note: if a resident is found to be at fault for any infestation of pests, they will be re-
sponsible for all treatment costs, which may include treatment of adjoining apartments.

v201801.01 Page 16
PEST PREVENTION
Weinstein Properties provides routine pest control service for its residents’ apartment homes
upon request. The key is prevention!

10 Tips to Help Prevent Unwanted Pests from Entering Your Apartment Home:

1. Keep your home free of debris (including dirt and food), and dispose of trash regu-
larly. Never leave bags of trash inside your apartment home even if tied shut.
2. Reduce the amount of clutter in your home. Avoid piles of clothes/shoes on the
floor and under beds as these provide the perfect hiding areas for pests.
3. To help prevent bed bugs:
o Do not purchase a used mattress. Used mattresses are likely to contain bed
bugs.
o Place your bed a few inches away from the wall.
o Please see the “Bed Bugs” section for more information regarding bed bug pre-
vention.
4. Before you buy any used furniture or household items, whether from a store or
friend, carefully inspect those items because they could harbor bed bugs or other
pests. Most bed bugs are carried into the home on used furniture.
5. Do not store open containers of food on counters or in cabinets.
6. When traveling, always inspect your luggage and its contents before returning to
your apartment, as bed bugs and other pests can be easily transported this way.
7. Keep windows and doors without screens closed. This will help prevent pests from
entering your home. Report any damages to screens to the Resident Service Cen-
ter.
8. If you bring in plants from the outside, inspect for plant pests, such as gnats, mites
and spiders, before bringing the plants into your apartment home.
9. Periodically vacuum or/or steam clean your carpets, rugs and upholstery.
10. Report any signs of pests in your home to the Resident Service Center immediately.

v201801.01 Page 17
BED BUGS
Bed bugs, once thought to be eradicated in the United States and other developed countries,
have made a comeback in recent years. We hope you find the following FAQ about bed bugs
helpful in avoiding a potential bed bug problem in your apartment home.

What does a bed bug look like?

Bed bugs are about 1/4” in diameter, are brown or red, have 6 legs and look
like a flat apple seed. They are often mistaken for fleas or ticks.

How do bed bugs infest a home?

They may travel in luggage, furniture, clothing, pillows, boxes and guest’s
belongings that are moved in and out of our apartment homes. The greatest risk of transport-
ing bed bugs and their eggs comes from used furniture, particularly bed frames and mattress-
es. While bed bugs are not attracted to trash or filth, clutter on the floor is an attractive
place for them to hide. This includes stacks of magazines, newspapers, boxes, dirty laundry or
general disarray in an apartment.

Where are bed bugs most commonly found?

Bed bugs usually live in mattresses or bed frames. They can also be found in chair cushions,
sofas, and behind head boards. Bed bugs are not usually found in bathrooms or kitchens.

What can I do to help prevent a bed bug problem in my home?

First and foremost, do not purchase a used mattress. Used mattresses are likely to contain
bed bugs. You can also place your bed a few inches away from the wall. If you suspect a bed
bug problem in your apartment, contact the Resident Service Center immediately to
schedule an inspection.

How harmful are bed bugs to people?

Bed bugs are not known to transmit any infectious diseases. Bed bugs are nocturnal pests that
feed on human blood. The degree of reaction to a bed bug bite can vary. They can leave a
small reddish bite that itches (similar to a mosquito or flea bite) or there can be no trace of a
bite at all.

How do I inspect an apartment home for bed bugs?

The back of the head board in the bedroom is first place to look for bed bugs. Next carefully
examine seams of the mattress, folds and creases in the bed linens, between the mattress
and box spring and under the box spring frame. They may also be found within folds of cur-
tains, in cushion seams and corners of furniture, and behind picture frames on the wall. When
inspecting, you might not find bed bugs, but you could see signs of bed bug activity. This
could include bed bug eggs which are half the size of an adult bed bug, off white in color and
shaped like a tiny jelly bean. Also, their fecal matter will appear as dark brown or reddish ink
spots on the bed linens, mattress or walls near the bed. Another sign to look for is their skin
which they shed between various stages of growth. This will look like a transparent shell of a
bed bug.

v201801.01 Page 18
FLAMMABLE & DANGEROUS MATERIAL
For the safety of all, residents are prohibited from keeping or using easily flammable
materials such as explosives, kerosene heaters, cotton samples, burning fluid, cam-
phene, kerosene and fuel of any kind on the apartment premises. In addition, resi-
dents need to make sure they and their guests do nothing to the apartment premises
which will in any way increase the rate of fire insurance in the apartment community,
or in any way conflict with any ordinance, rule or regulation of any governmental au-
thority having jurisdiction over the apartments. Weinstein Properties will assess dam-
age charges against any resident whose use of flammable material damages a build-
ing.

FIRE SAFETY—AVOID FIRES

• Ensure that all flammable materials such as cigarettes, cigars, charcoal and
ashes are completely extinguished and cooled before disposing in the proper
container.
• Mulch and pine straw are flammable! Never throw cigarette ashes or butts off
your balcony into the mulch or pine straw, or onto the ground.
• Potted plants in plastic pots often contain a highly flammable recycled paper
product instead of dirt. Please discard cigarettes only in appropriate contain-
ers!
• Abide by all rules and regulations regarding the use of grills (see next page for
more information).
• Never tamper with or remove your smoke or carbon monoxide detector (where
applicable).
• Never leave your kitchen while you are cooking with the
range.
• Never heat cooking oil and leave the kitchen. A fire can ig-
nite spontaneously.
• Keep a fire extinguisher in your kitchen.
• Outdoor Fryers (such as those used to cook turkeys) are not
permitted within the community due to the high risk of
fire.
• Additional guidelines can be found in the Ranges—Electric & Gas and Grills &
Outdoor Cooking sections of this Handbook.

If you are at fault for causing a fire in your apartment Weinstein Properties will
proceed against you, and may bring legal action against you, to recover for the
damage.

v201801.01 Page 19
GRILLS & OUTDOOR COOKING
General Guidelines
• Propane tanks can never be stored inside an apartment.
• Look beneath your grill! Never grill within 10 feet of combustible materi-
als like pine straw or mulch.
• Make sure the grill is on an even surface so it will not tip over.
• Dispose of charcoal only after coals are cold to the touch. It may take up
to 24 hours for charcoal to cool down.
• After use, keep your grill at least 10 feet away from the buildings until it
is cold to the touch. If the grill is a charcoal grill, keep it at least 10 feet
away from the building until the coals are cold to the touch (this may
take up to 24 hours).
• Keep children and pets away from grills.
• Always shut off valves to propane tanks when not in use.
• Outdoor Fryers (such as those used to cook turkeys) are not permitted.
• Non-flame producing electric grills, such as a George Foreman Grill, may be used on patios or
balconies.

In addition to the general guidelines listed above, residents must abide by local and/or state ordinanc-
es regarding the use of grills. We have compiled the following local ordinance information as a quick
reference.

Charlottesville & Harrisonburg Chesterfield/Henrico County/Petersburg

• Gas and charcoal grills cannot be used on
balconies.
• Gas and charcoal grills must be more than
10 feet away from buildings when in use.
Hampton & Newport News
• Gas and charcoal grills can be stored on
patios, but not on balconies.
• Grills must be 10 feet away from buildings
when in use.
• Gas and charcoal grills cannot be used on
balconies.
• Gas and charcoal grills must be more
than 10 feet away from buildings when in
use.
• Gas grills cannot be stored on balconies.
• Charcoal grills can be stored on balco-
nies, but only if the grill and coals are
completely cool to the touch.

City of Richmond Charlotte, Raleigh & Durham

• Gas and charcoal grills must be 15 feet • Grills cannot be used on balconies.
away from the building when in use. • Grills must be more than 10 feet away
• Gas and charcoal grills may not be stored from buildings when in use.
on balconies or patios with a balcony • Gas grills are not permitted.
above.
• Townhome-style apartments may store gas
or charcoal grills at their back door if the
backdoor is on ground level and there is no
balcony above.

v201801.01 Page 20
INSURANCE FOR RENTERS
What You Should Know
Weinstein Properties requires that every resident have a renter’s liability insurance policy.
This page explains why this is important to you as well as to us.

None of us expect or want an unfortunate event to happen to us, but we can prepare our-
selves in case something does occur. Renter's insurance offers peace of mind and allows you
to relax and enjoy the things you care about most.

What is renter's insurance?

Renter's insurance is insurance coverage designed specifically for renters. Weinstein Proper-
ties' insurance does not cover your personal belongings in the event of a disaster.

What does renter's insurance cover and how much does it cost?
Policies can cover a variety of events including fire, lightning strike, vandalism and theft, to
name a few. Prices vary, but most renters can obtain a policy for as little as $12 a month.
Your premium will vary depending on the amount and type of coverage you choose.

Why is liability insurance important?

Liability insurance provides financial protection to you when you accidentally damage or de-
stroy the property. For example, if you are at fault for a fire, then you are financially respon-
sible for the damage to your apartment and any other apartments damaged by the fire. Un-
fortunately, accidents occur and liability due to resident negligence falls upon the resident.
One unfortunate accident can make you liable for thousands of dollars.

How can I obtain renter's insurance?

We have partnered with Assurant to provide quality renter’s insurance at a reasonable price.
You can visit their website at insuranceformyplace.com to get a customized quote. You can
also usually obtain renter's insurance through the same company that provides your automo-
bile insurance, or from any company that you would like to use.

v201801.01 Page 21
SMOKE AND CARBON MONOXIDE DETECTORS
Smoke detector alarms are installed to provide early warning against lethal smoke.
They consist of a photo-electronic cell to detect abnormal smoke accumulation and a
horn alarm* to sound the warning and alert the household to the presence of threaten-
ing smoke.

Before new residents move in, their smoke and carbon monoxide detectors (where ap-
plicable) are tested to ensure effectiveness. You are responsible for making sure your
smoke detector has working batteries during the term of your lease. If your smoke or
carbon monoxide detector is not working properly and you have installed new batter-
ies, please contact the Resident Service Center and we will fix it.

TIPS
 Periodically test your smoke detector to ensure that it is working properly.
This can be done by pressing the button in the center of the detector. Noti-
fy the Leasing Office or the Resident Service Center immediately if alarm
does not function.
 When the detector beeps at one-minute intervals, the battery needs
replacement.

For your safety, please do not disconnect your smoke or carbon monoxide detector or
remove the battery except to replace it.

*Smoke detectors with flashing lights are available for the hearing impaired. Notify the Leas-
ing Office if this is appropriate for someone in your household.

OXYGEN TANKS
We realize that some residents require the use of an oxygen tank. For the safety of all
residents and Weinstein Properties personnel, please take the following precautions to
prevent fire or explosion:

 Post a sign stating “No Smoking - Oxygen In Use” on the exterior of your front
door so that it is visible to anyone who is about to enter the apartment home.
Have the sign and the way it is attached to your door approved by the Leasing
Office.

 Do not allow smoking within 50 feet of the oxygen tank or in the same room as
the oxygen tank, whichever is farther.

v201801.01 Page 22
FIREPLACES
Some apartment homes may include a gas, propane or wood-burning fireplace. The
fireplace is not to be used as a main source of heat and is for aesthetic purposes only.
The fireplace should not generate any soot (black particles) inside your apartment. If
you notice soot in your apartment, please discontinue use of your fireplace and con-
tact the Resident Service Center.

For apartment homes with wood-burning fireplaces:

 Use of chimney cleaners or flame colorants in the fireplace is strictly prohibited.
 The fireplace is built for solid fuel only. Never use gasoline, lantern fuel, kerosene,
charcoal lighter fluid, or similar liquids in the fireplace. The following materials must
never be used in the fireplace:
o Scrap lumber
o Pine branches
o Cardboard boxes
 The flue damper must be open at all times when the fireplace is in use. Operating the
fireplace with the flue damper in the closed position may cause carbon monoxide poi-
soning and hot combustion gases to enter my apartment. Failure to operate the fire-
place with the damper in the open position may result in asphyxiation or a fire. If the
damper is left partially open, gas and flame may be drawn out of the fireplace open-
ing, creating the risk of both fire and smoke.
 Never leave children unattended when there is a fire burning in the fireplace.
 The fireplace was not tested and listed for use with an unvented gas log heater. Use
of an unvented gas log heater in the fireplace may create a fire hazard.

For apartment homes with gas or propane-fueled fireplaces:

• The fireplace is ventless; therefore, it is necessary to open a window while the fire-
place is in use.
• The fireplace should not be used for more than two hours
per day. Any longer use can cause excess moisture inside
the apartment. If excessive moisture occurs, wipe down
the windows to prevent mold or mildew from forming.
• Check for a gas smell before lighting the fireplace. There
will be a slight gas smell when the fireplace is first started.
• If the fireplace is not in use and you smell gas:
o Do not attempt to light the fireplace
o Do not light any appliance
o Do not touch any electrical switch
o Do not use your telephone
o Go outside immediately and call the Resident
Service Center, and then the leasing office.

v201801.01 Page 23
FILTERS

Filters guard your apartment against air pollution as well as improve the effi-
ciency of your heating and air-conditioning system.

In order to make sure all filters are working effectively, Weinstein Properties’
maintenance staff periodically schedules a filter check of all apartments. Noti-
fication of this procedure is announced in your newsletter or circulated by spe-
cial flyer to each resident.

Filter replacements are free of charge to residents unless there are articles
that interfere with the maintenance staff's ability to get to the filter. Mainte-
nance staff is not permitted to move boxes or furniture to gain access to the
filter. There may be a fee charged if a maintenance technician must return a
second time. Please also note that it is against fire regulations to store any
items in your heating and air conditioning closet which block or cover the unit.

TRASH/GARBAGE REMOVAL

Weinstein Properties provides dumpsters, trash chutes, or individual trash con-

tainers for residents to use to dispose of their garbage. Residents must use the
receptacles appropriate to each community and are not allowed to keep pri-
vately owned garbage cans outside their apartment. Residents are required to
take their garbage from their apartment to the dumpsters, trash chutes or indi-
vidual trash containers. Weinstein Properties will remove this garbage from the
property on a regular basis.

LIGHT BULBS, FLUORESCENTS & FUSES

Weinstein Properties will furnish electric light bulbs and fluorescent lights in
the fixtures as well as all fuses for appliances and heaters belonging to Wein-
stein Properties at the time residents take possession of their apartment--but
not thereafter. Most fixtures require 60 watt bulbs only, and using a higher
wattage may cause the fixture to short out. At the time of move-out, these
items must be in working order or residents will be charged for replacement
costs.

v201801.01 Page 24
COMMUNITY AMENITIES

Many Weinstein Properties communities have amenities for our residents' use and enjoyment.
Available amenities may include fitness centers, swimming pools, business centers, tennis
courts, basketball and volleyball courts, picnic areas and playgrounds. The amenities at each
community differ, so please check with your leasing office to see which amenities are available
at your community. Each community has its own specific guidelines; however, the general
guidelines outlined in the following sections apply at all communities. At no time should any
facility be used for the purpose of conducting business.

It is imperative that residents realize, however, that when they or their guests use these areas
and facilities, they do so at their own risk and assume all liability and responsibility for any ac-
cidents or personal injuries which may occur in connection with the use of these amenities and
facilities.

Additionally, please note that any interruption, modification or discontinuance of any particu-
lar amenity is not cause for damages, for termination of the Lease Agreement or for a rebate
or reduction in rent.

The swimming pools, tennis courts and fitness centers have specific policies regarding usage
and guest privileges. Please check the Index for more information about these facilities, but
note that any violation of the policies of the community amenities is grounds for discontinu-
ance of the privilege to use the amenities and lease termination. To help maintain a clean, res-
ident-friendly environment smoking (as defined in Common Area Policies of this Resident Hand-
book) is not permitted at community amenity areas.

BUSINESS CENTERS

• The Business Center is for the use of current residents only.

• Children under the age of 16 must be supervised by their parent or legal guardian.
• When others are waiting, please limit computer use to one computer per apartment home and
limit usage to 30 minutes.
• Do not change any of the computer’s settings.
• Do not save personal files to the computer’s hard drives.
• No video gaming systems permitted on the computers or televisions in the business center.
• Fax machine for faxing purposes only. No phone calls permitted.
• Food and beverages are not permitted in the Business Center.
• Please clean up after yourself.
• Notify the Leasing Office of any equipment problems. Do not try to repair the equipment your-
self.
• Report any misuse of the Business Center to the Leasing Office.
• Smoking (as defined in Common Area Policies of this Resident Handbook) is not permitted in
the Business Center.

v201801.01 Page 25
PETS

Have a pet? Or thinking about adding one to your family?

Just be sure to tell us about it!

• It’s easy to register your pet! Simply call, email, or stop by the office and we’ll re-
view our pet guidelines with you, including applicable charges and/or deposits,
and will gather your pet’s information. Then your pet can be made an official
member of our community*!

Have a pet that will just be “visiting” for a while?

We allow visiting pets for just $15/day! All you need to do is:
• Tell us about the visit BEFORE it occurs and let us know how long the pet* will be
visiting.
• Provide the following information about the visiting pet: Type, Breed, Color, Age,
Weight, Name.
• If we are not notified of the visiting pet BEFORE the visit occurs or we are not notified in
advance that the visiting pet will be staying longer than anticipated, the pet will not be
considered a visiting pet and all standard pet fees/deposits will be due along with an un-
registered pet fee.

Avoid extra pet fees!

In fairness to residents who have properly registered their pets, those that do not
will be responsible for an unregistered pet fee equal to $100 (this is in addition to
the standard pet fees/deposits). So be sure to register your pet (or visiting pet) to
avoid this fee!

*Pets must meet community guidelines.

Continued on next page…

v201801.01 Page 26
 Practice Proper “Petiquette”

 Pet owners must properly dispose of pet waste! No one wants to see, smell, or
step in waste.

 Pets must be leashed when outside of the apartment unless they are in a leash-
free dog park or privately enclosed space such as a patio, balcony, or fenced-
in yard.

 Pets should always be on their best behavior – they are expected to play nice-
ly and treat other pets and residents as they would want to be treated! Resi-
dents are responsible for the actions of their pet.

 Pets should not cause any resident discomfort or annoyance - so excessive

barking, aggression, etc. is off the table.

Our communities have pet waste stations and plenty of places to walk!
Many communities have dog parks within the community too (and if not,
we’ll find one for you nearby)!

Some Fine Print

Pets must meet the guidelines of the community to be allowed to be registered and applicable
pet fees/deposits must be paid. Residents are required to sign a Pet Addendum. Note: Each
community has their own specific guidelines for pet weight limits, pet fees, deposits, pet rent
charges, etc. Contact the office for details or visit your community website and go to the Pet
Friendly page (located under the Community Info tab).

We reserve the right to approve or deny, in our sole discretion, any application for a pet.

No matter how nice a dog is, if it’s one of these breeds, they’ll have to find another home:
Chow, Rottweiler, Staffordshire Terrier, Pit Bull, Doberman Pinscher, and mixed breeds that con-
tain any portion of the foregoing breeds. Dogs resembling a prohibited breed are also prohibit-
ed, regardless of veterinary records to the contrary. Landlord, in its sole discretion, may elect to
prohibit additional breeds of animals not listed above.

It is the responsibility of the pet owner to comply with applicable city/county ordinances regard-
ing licensing and immunizations.

If a pet causes damage to the inside or outside of the apartment, it is the resident’s responsibility
to foot the bill for cleaning and/or repairs.

v201801.01 Page 27
PAYMENT OF RENT
Rent is due on the first of each month (due date), regardless of weekends or holidays. For
the protection of our residents and staff we DO NOT ACCEPT CASH. Please see below for more
information on acceptable methods of payment.
PAYING BY CHECK or MONEY ORDER
Bring or mail your payment to the Leasing Office. For after-hours payment, we provide a rent
drop box is provided on or near the office door. Please note that rent payments are generally
deposited the day they are received. Please include your apartment number on your check or
money order. It saves the Leasing Office a lot of time, and is one of those little things that
mean a lot!
AUTOMATIC RENT PAYMENTS
Never write a check for rent again! Sign up for Auto-pay and have your monthly balance au-
tomatically deducted from your checking or savings account each month. To sign up, be sure
to have your bank account and routing numbers with you and login to Online Resident Services
at your community website. Once logged in, click “Payments” then click the “Auto-pay Set-
up” tab and follow the on screen instructions. It’s that easy! Note that we reserve the right
to discontinue your access to Auto-pay for rent payments not received by us on or before
the first day of the month.

ONE TIME PAYMENT FROM CHECKING or SAVINGS ACCOUNT

To make a one-time payment from a checking or savings account be sure to have your bank
account and routing numbers with you and login to Online Resident Services at your communi-
ty website. Once logged in, click “Make Payments,” then click “Payment Accounts,” then
click “Add Bank Account” and enter your account information. Click “Make a one-time Pay-
ment” then select your bank account from the list, enter the payment amount and click
“Next.” Verify your payment amount, click the checkbox to agree to the Terms & Condi-
tions, and click “Submit Payment.” It’s that easy! In order for a payment to be credited to
your account the same day the payment must be submitted by 11:59 PM. Note that we re-
serve the right to refuse to accept payments made through your checking or savings ac-
count for rent payments not received by us on or before the first day of the month.
PAYING BY CREDIT CARD
You have the option of paying your rent with a Visa, MasterCard or Discover card. To pay by
credit card, login to Online Resident Services at your community website. Once logged in,
click “Make Payments,” then click “Payment Accounts,” then click “Add Credit Card” and en-
ter your credit card information. Click “Payments” and then click “Make a One-time Pay-
ment.” Note: A convenience fee will apply to payments made using this method and will ap-
pear on the screen before you submit your payment. Neither the apartment community nor
Weinstein Properties makes a profit from this fee. Note that we reserve the right to discon-
tinue your ability to pay rent by credit card for rent payments not received by us on or
before the first day of the month.
ONLINE BILL PAY
We understand some residents may use their financial institution’s online bill pay to pay their
rent. We recommend that you set your bill payment date far enough in advance so that your
rent is received on time. Unfortunately, not all bill pay systems deliver payments in a timely
manner. It is your responsibility to ensure your rent is paid on time. Note that we reserve
the right to refuse to accept payments made through your financial institution’s online

v201801.01 Page 28
bill pay system for rent payments not received by us on or before the first day of the
month.
LATE PAYMENT
Rent is due on the first of the month. Please refer to the chart below for more information:
Virginia Communities North Carolina Communities
Rent Late • Rent is considered late if • Rent is considered late if
Date received after midnight on received after midnight on
the 5th day of the month. the 5th day of the month.
Exception—Addison at Swift
Creek and Addison at
Wyndham: Rent is late if
received after midnight on
the 3rd of the month.
Late Rent • A late fee of 10% of your • A late fee equal to 5% of the
Penalty monthly rent must accom- monthly rental amount, or
pany your rent payment. $15.00, whichever is great-
Exception—Squire Hill Har- er, must accompany your
risonburg: Late fee is rent payment.
$50.00 per leaseholder.
• An attorney processing fee
will be assessed for each
non-compliance (i.e. late
letter) issued.

Rent + late charges must be paid by either cashier's check, money order or major credit card.
Unfortunately, personal checks are not accepted for late payments.

RETURNED CHECKS/BANK REFUSAL TO PAY

A service fee will be charged for any returned check(s) and when Tenant’s direct debit is not
paid by the bank for any reason. Returned check(s) and bank refusal to pay a direct debit
must be made good within 5 days from date of notice, and the late charge will apply. All rent
+ all applicable charges must be paid with cashier's check, money order, or major credit card.

NOTE: All fees on this page are subject to change without notice. Please contact the leasing
office for the most up-to-date fees for your community.

v201801.01 Page 29
CHANGES TO YOUR LEASE

Under normal circumstances, most people fulfill their lease contract as sched-
uled. But life has some unpredictable twists and Weinstein Properties has de-
veloped sensible and fair policies and procedures to accommodate these
changes in the usual routine.

These lease changes usually fall into the following categories:

• Adding a Roommate
• Adding a Pet
• Military Transfer
• Transferring to Another Apartment
• Subleasing Your Apartment

See the Index for detailed information on each of the above categories.

ADDING A ROOMMATE

If you invite someone to live with you in your apartment, you must register this
new occupant with the Leasing Office. Failure to do so means you are breaking
your Lease Agreement and subjects you to the legal consequences of non-
compliance.

This new person will either (a) occupy the premises—with Weinstein Properties
approval—but not be subject to the lease contract or (b) be added to the lease,
sharing all contractual obligations. For further explanation, please contact the
Leasing Office.

v201801.01 Page 30
EARLY TERMINATION

Weinstein Properties has an early termination provision in the Lease Agree-

ment. Under that provision, there are, however, some requirements that must
be met. Please check your Lease Agreement and Addenda and with the Leasing
Office for further details.

We will be sorry to see you go, but wish you well in your new endeavor. Wein-
stein Properties manages properties in Virginia including the cities of Rich-
mond, Petersburg, Newport News, Hampton, Charlottesville, and Harrisonburg,
and in Charlotte & Raleigh, NC. If you are moving to one of these areas,
please let us know and we will be delighted to describe our properties there
and perhaps ease your relocation.

MILITARY TRANSFER

If you receive notice of a military transfer, you are entitled to terminate your
lease. There are, however, a number of provisions that must first be met. They
include
i. providing a copy of official military orders,
ii. paying a fee if you have occupied your apartment for less than
one year,
iii. paying a specified amount of rent,
iv. leaving the property in good condition and returning the keys.

It is important to notify the Leasing Office immediately

when you learn of your transfer. You will need to fill out
a Military Transfer form which is available at the office.

We will be sorry to see you go, but wish you well on

your new assignment. Weinstein Properties manages
properties in Virginia including the cities of Richmond,
Petersburg, Newport News, Hampton, Charlottesville, and
Harrisonburg, and in Charlotte, Raleigh, and Durham, NC.
If you ever find yourself in one of these cities in the
future, please visit our properties to see if we can
provide a home for you again.

v201801.01 Page 31
REFERRALS

Weinstein Properties realizes that word-of-mouth recommendations are our

most important source of new residents. A satisfied resident pays us the high-
est compliment by referring friends and family to our apartment communities.
At times, and where allowed by law, Weinstein Properties may issue the refer-
ring resident a one-time “resident referral” credit. You will receive detailed in-
formation from the leasing office if this program is available at your communi-
ty.

TRANSFERRING TO ANOTHER APARTMENT

Perhaps your lifestyle or workplace has changed and you find you need to move
to another apartment or location when your lease is up. Weinstein Properties
would really like to keep you in its apartment family. If you need to move to a
smaller apartment, a larger apartment, one with a different floor plan, or one
with different amenities, please contact the Leasing Office so that we can try
to accommodate your changing needs.*

Weinstein Properties owns and manages more than 12,000 apartments in com-
munities throughout Virginia & North Carolina. Whether your move takes you to
another state or just across town, we have a place for you!

*As a general rule, you will update the rental application and fill out a Transfer
Request Form; your current apartment will be inspected and a new Lease
Agreement will replace your original one. A new Security Deposit and addition-
al charges may apply.

SUBLEASING YOUR APARTMENT

Weinstein Properties does not permit subleasing. If you have any questions,
please contact the Leasing Office.

v201801.01 Page 32
TERMINATION OF LEASE BY MANAGEMENT

Weinstein Properties wishes that terminations never happened and that resi-
dents lived with us happily-ever-after. Occasionally, circumstances arise when
we must terminate a lease. We have, therefore, developed fair and sensible
policies to protect both you and our properties.

These lease termination policies are based on the local landlord tenant law as
well as applicable federal regulations. There are two categories of lease termi-
nations: those which occur when a lease expires; those which occur before a
lease expires.

When Lease Expires

Weinstein Properties may terminate a resident's lease when it expires by giving
the resident 60-days prior written notice. The same holds true for residents
who may also terminate their lease when it expires by giving 60-days prior
written notice. Reasons for termination need not be given by either party.

Before Lease Expires

Weinstein Properties may terminate a resident's lease before it expires when a
resident is not complying with the Lease Agreement, Addendums or rules &
regulations and other policies outlined in this Handbook. In such a case, Wein-
stein Properties sends written notice to the resident describing the noncompli-
ance and explaining the process of termination and all legal ramifications.

WATERBEDS

Waterbeds must be registered in the Leasing Office with a Waterbed Addendum

to your Lease Agreement. Weinstein Properties also requires that owners of
waterbeds supply insurance coverage documentation.

Note: Waterbeds are not permitted at 2000 Riverside.

v201801.01 Page 33
LEASE RENEWAL
The best news you could give Weinstein Properties is that you plan to extend your
lease! That means that you are satisfied with your apartment, the community, and the
service that you receive. To help ensure that you are completely satisfied, you will re-
ceive a resident satisfaction survey before your lease is set to expire. This is also an
opportunity for us to learn how we can better assist you.

Extending your lease is easy. Just follow these easy steps.

1. You will receive a Lease Agreement Extension Addendum with an explana-

tory cover letter before your current lease is set to expire.

2. The letter explains the options you have to extend your lease, and will ad-
vise you of any change in rent or policies. Generally, options include:
• Extending your lease for one year.
• Extending your lease for a term less than one year.
• Extending your lease for a self-renewing sixty (60) day term.

3. Select one of the options by marking the appropriate box, signing on the
signature line, and returning a copy of the Addendum to the leasing office.

4. A member of the leasing team will authorize the Addendum and return a
signed copy to you for your records.

MOVE-OUT/REQUIRED NOTICE
We appreciate the time you called one of our communities home. If there is anything
we can do to change your mind about leaving, please do not hesitate to let us know.

If you decide to move out, you will need to submit written notice to the Leasing Office
of your intention to terminate your lease at least sixty (60) days before your lease
expiration date. This communication is very important since Weinstein Properties
does not assume anyone is leaving unless written notice has been received.* You may
also stop by the Leasing Office to fill out a Notice to Vacate form.

*Exception: 2000 Riverside and Squire Hill Harrisonburg leases automatically expire on
your lease end date unless a lease renewal extension addendum is signed.

Weinstein Properties will be sorry to see you go, and we wish you the best of luck in
your future endeavors! Please remember us if you ever need an apartment in one of
these metropolitan areas: Richmond, Petersburg, Hampton/Newport News,
Charlottesville, Harrisonburg, Charlotte, Raleigh or Durham.

v201801.01 Page 34
MOVE-OUT GUIDELINES
If you wish to be present at the time the maintenance staff performs the final inspection on your apartment,
you will need to notify the Leasing Office so that an appointment can be arranged. Appointments are available
Monday-Friday, 8 AM – 4 PM. To ensure the maximum return on your security deposit or minimize charges
after move-out, please note the following move-out guidelines:
Alarm System If an alarm system was installed in your apartment home by Network Multifamily
through the Leasing Office, you will need to provide the Leasing Office with the panel
code prior to move-out. Failure to do so will result in a $300 charge to cover the cost
of having a technician reprogram the alarm system. If you installed your own alarm
system, please completely remove it before moving out. Any damage caused by the
installation and/or removal of an alarm system may result in charges being assessed.
Kitchen Clean all appliances inside and out (including drip pans for the stove). Also, be sure to
clean behind all major appliances. Leave two ice trays in the refrigerator. Check
dishwasher to be sure you do not leave dishes or flatware. Scrub and wax (tile) kitch-
en and breakfast room floors. Clean countertops and exhaust intakes. Clean out all
cabinets and remove all shelf paper.
Bathrooms Scour tub and shower stall. Clean toilets, washbowls and exhaust intakes. Empty and
clean medicine and other cabinets. Scrub and wax (tile) floors.
Walls All wallpaper and borders should be removed. If you chose to paint, all walls should
be repainted the same color they were when you moved in. There is no need to fill
holes in walls unless the hole is larger than a standard picture hanger nail, or there
are an excessive amount of holes.
Smoke Detectors and All those provided at move-in must be in working order and good, clean condition
Carbon Monoxide Detectors upon move-out.
Bulbs, Fluorescents, Fuses All those provided at move-in must be in working order upon move-out.
Blinds, Mini-blinds, Verticals All those provided at move-in must be in good, clean condition upon move-out.
Carpet Vacuum all carpet thoroughly. Treat any stains with cleaner (for helpful cleaning
hints, check the Index under "Carpet Cleaning"). Please be aware that pet, smoking,
and cooking odors are extremely difficult to eliminate. Should Weinstein Properties
determine that a professional cleaning service cannot eliminate odors left behind in
the apartment you occupied, you will be held responsible for carpet replacement.
Trash Take out ALL trash. Furniture and other large items are not permitted to be left in or
around the dumpster. Local dump information is available in the Leasing Office.
Odors Odors resulting from smoking, cooking and pets may result in the need for carpet
replacement, for which charges will be assessed. Additional move-out charges due to
odors may include duct cleaning, sealing floors, priming and painting walls, cabinet
and door cleaning or replacement.
Keys, Access Cards, Fitness Leave all keys (door, deadbolt mailbox) and cards at the Leasing Office by midnight of
Center Cards the scheduled move-out date. If the office is closed, put keys and cards in an enve-
lope, put your name, apartment address, forwarding address, and new phone number
on the outside of the envelope and put it in the office drop box.
Move-Out Time Please accomplish your move-out between the hours of 8 AM and 8 PM on the sched-
uled date. Management will be able to enter the apartment as soon as the keys are
turned in OR the day after the scheduled move-out date.
No Parking on Grassy Areas Parking on grassy areas in order to get your car or van loaded is prohibited. There
will be a charge for any damage to the grounds.
Damage Caused By Movers You are responsible for any damage to your apartment, the grounds, common areas
or any other apartment community property caused by your movers.
Satellite Dish You are responsible for removing any DBS dish that was installed during your residen-
cy. If the DBS dish is not removed by the vacate date, there will be a charge for man-
agement to remove the dish.
Forwarding Address: Leave your forwarding address with new phone number and updated work number so
(IMPORTANT!) that we can call you if we have a question. Unless we have your address, we cannot
mail your security deposit.
Cleaning/Damage Charges Please contact the leasing office for a list of specific estimated charges.
You will be held responsible for any damage to the premises and equipment (plumbing, heating, water, light-
ing, plastering, paint, woodwork, windows, window coverings, flooring, carpeting, appliances, entrance and
mailbox keys or to any other part of the apartment premises) from misuse or lack of proper care. Please con-
tact the leasing office for a list of specific estimated charges.

v201801.01 Page 35
ALTERATIONS TO APARTMENT
Residents occasionally ask to decorate their apartment homes with colored paint, wallpaper, paneling,
contact paper, etc. Each property must maintain a uniformity of design so that new residents can be
guaranteed an apartment like the model they were shown when they filled out the rental application.

Please refrain from making any of the following alterations:

• Installing wallpaper, paneling, or wall partitions
• Affixing tile to walls
• Attaching shelf brackets, permanent bolts or hangers
• Adding kitchen cabinets or bath vanities
• Attaching light fixtures to walls or ceilings
• In general, affixing or attaching anything to walls/ceilings.

Painting
Weinstein Properties understands that residents may want to paint the walls of their apartment
to make it feel more like “home.” If you decide to paint, please keep in mind the following:
• Any area(s) painted must be repainted back to the original color using the original type
of paint prior to the resident moving out.
• Refrain from using oil-based paints or dark colors that will be hard to cover.
• Ceilings, trim, and baseboards should never be painted.
• If the apartment is not painted back to the original color before you move out, the cost
for Weinstein Properties to repaint will vary depending on the areas painted, the color
and type of paint used, as well as any patterns that need to be covered. For more spe-
cific information, please contact the Leasing Office.

If you need an area retouched or repainted which is still the same color as when you moved in,
please contact the Leasing Office.

Keys & Locks

All necessary apartment keys are issued to residents at move-in. Alteration or replacement of
locks or installations of bolts, knockers, mirrors or other attachments on the interior or exteri-
or of any doors is prohibited.

Alarm Systems, Burglary Prevention Devices, and Deadbolt Locks

Residents may not install any burglary prevention devices, other than the deadbolt locks pro-
vided by Weinstein Properties, without Weinstein Properties’ prior written approval. For ap-
proval to be granted, these devices must comply with the following terms and conditions:
• Duplicate keys, alarm codes, etc. must be provided to Weinstein Properties, so that
Weinstein Properties has access to the premises to perform maintenance and in emer-
gency situations.
• The installation cannot permanently damage the premises.
• Upon termination of the Lease Agreement, the resident must remove these devices and
restore the premises to its original condition, should Weinstein Properties so request,
except for deadbolt locks which may not be removed from the premises. Deadbolt
locks become the property of the Landlord.

Anytime alterations are made, the resident will be charged for the entire
expense necessary to return the apartment to its original condition.

v201801.01 Page 36
SECURITY DEPOSIT

A security deposit is paid before move-in, thereby reserving an apartment for you.
This deposit also serves to protect Weinstein Properties if residents fail to uphold
their Lease Agreement.

*We have learned that residents are not always clear on what their obligations are at
move-out time to ensure that they get their security deposit refunded. Please see
the Index for "Move-Out Guidelines" for detailed information.

• Security Deposits paid by North Carolina residents are located at:

Bank of America
101 South Tryon Street
Charlotte, NC 28255
Phone: (704) 386-5478

• After you vacate your apartment, a move-out inspection will be performed and
a list of pending charges (if any) will be mailed to you from Weinstein Proper-
ties’ Corporate Office in Richmond. These charges will be deducted from your
security deposit and the balance of your deposit (if any) will be sent to you,
along with any interest accrued.

• Your check (if one is due) will be mailed to you from Weinstein Properties’
Corporate Office in Richmond within 30 days of the final date for which you
are responsible for rent (sometimes this is different from your actual vacating
date).

PRO-RATED RENT

If your scheduled move in date is after the first of the month, or your move out date
is before the last day of the month, please be aware that you will be responsible for
paying a pro-rated portion of the rent due for that month.

ELECTRICITY

Your Lease Agreement requires that you maintain electrical power for your apartment
throughout the term of your lease. You are not permitted to shut off the power to
your apartment during your lease term for any reason (unless you have management’s
express written consent), whether or not you choose to reside in your apartment.

v201801.01 Page 37
MAINTENANCE SERVICE
NORMAL SERVICE: Monday - Friday, 8 AM - 5 PM
Please call the telephone number below that corresponds with your community to request routine
or emergency maintenance service during normal service hours. Maintenance will be scheduled as
soon as possible in the order in which service requests were reported, with emergencies taking
precedence. You may also request routine maintenance by logging into Online Resident Services at
your community website or weinsteinproperties.com. If you are requesting routine maintenance
service after hours, please leave a voicemail message. A Resident Service Center representative
will return your call the next business day.

EMERGENCY SERVICE: 24 hours a day, 7 days a week

If it is after normal service hours and you require emergency maintenance service, please call the
number listed below and describe your situation to the After Hours Emergency Maintenance Ser-
vice operator. The operator is a Weinstein Properties employee who is trained to dispatch emer-
gency maintenance staff. If what you describe is not considered an emergency, it will be handled
during normal service hours. Please review the list of emergencies on the following page before
calling emergency maintenance. Operators take a high volume of calls and time spent on non-
emergencies may result in a delay handling an actual emergency. Note: reasonable charges may
be assessed if a maintenance technician responds to a false emergency maintenance request.

2000 Riverside 804-967-5125 Bexley Crossing at Providence 866-440-6177

Abbington at Hampton Center 866-381-0847 Bexley Greenway 866-604-3230
Abbington at Northampton 866-796-7694 Bexley Panther Creek 866-620-2268
Abbington Crossing 877-888-4563 Bexley Park 866-461-0501
Abbington Hills 804-967-5150 Bexley Square at Concord Mills 866-967-1737
Abbington Landing 866-872-6384 Bexley Steelecroft 866-685-0054
Abbington West End 804-440-6173 Bexley Village at Concord Mills 866-976-4022
Addison at Hampton 866-700-4267 Cambridge 866-227-8192
Addison at Swift Creek 804-967-5158 Cielo 866-596-6222
Addison at Wyndham 804-967-5154 Kings Crossing 804-967-5113
Addison Crater Woods 866-246-7285 Springfield 804-967-5155
Aden Park & Glenway Green 804-967-5152 Squire Hill Harrisonburg 866-329-0247
Belmont Hills 804-967-5149 The Belmont 877-214-4107
Bexley at Brier Creek 866-770-4577 The Bristol 866-596-6268
Bexley at Carpenter Village 877-878-5188
Bexley at Davidson 888-804-0555
Bexley at Harborside 866-755-5585
Bexley at Heritage 866-665-6960
Bexley at Lake Norman 866-440-6176
Bexley at Matthews 866-992-9972
Bexley at Preston 866-967-5145
Bexley at Springs Farm 866-996-7896
Bexley at Triangle Park 888-440-3918
Bexley Commons at Rosedale 866-708-6844
Bexley Creekside 866-365-2455 Police, Ambulance, or Fire – Always Dial 911

v201801.01 Page 38
EMERGENCY MAINTENANCE SITUATIONS
• Inoperative smoke alarm or carbon
monoxide detector (where applicable)
• Kitchen sink stopped up*
• Water leak*
• Overflowing or broken toilet causing
leaks*
• Stopped up toilet*
• No air conditioning* / No heat*
• No hot water
• Power out*
• Gas leak or pilot light out*
• Wall-mounted sink loose or fallen off
of the wall
• Inoperative stove*
• Inoperative refrigerator/freezer
• Broken first floor window
• Broken entrance door lock
• Interior and exterior railings loose
and/or broken
• Banister loose and/or broken
* please see below for details

Before calling for emergency maintenance service, please review the following:

Kitchen sink stopped up — considered an emergency between the hours of 8 AM -

5 PM. Please note it is not considered an emergency if you have a double sink and
only one side is stopped up and there is no overflow.

Drain cleaners like Drano or Liquid Plumber are very powerful and dangerous
chemicals that can cause severe personal injury, especially if an obstruction is in
the drain. Please do not use drain clog removers in an attempt to unclog any
drain as this may cause damage to the pipes.

No air conditioning — considered an emergency if the outside temperature is 75

degrees or above or is predicted to be 75 degrees or above at the time of mainte-
nance request. Depending on the specific situation, including inclement weather
and time of day, other conditions may apply for after-hours service. The After
Hours Emergency Maintenance Service operator or the responding maintenance
technician will contact you to discuss your maintenance request.

No heat — considered an emergency if the outside temperature is below 65 de-

grees.
Inoperative Stove: Gas— If two burners on the same side of the stove are not working or the oven is not working,
the pilot light may be out—please call for maintenance service immediately. Do NOT attempt to light the pilot
light yourself. Electric— If the entire stove (burners and oven) is not working, that is an emergency and a mainte-
nance technician will respond at any hour. If all four burners on the stove are out and the oven is working, or if
the burners are working and only the oven is out, that is an emergency and a maintenance technician will respond
at any hour.
Power out in your apartment — considered an emergency if 50% or more of your power is out (more than half of
all of your lights, appliances, etc.); however, if your power was cut off by the power company, or was never con-
nected by the power company, our maintenance employees will not be able to fix the problem, and there will be a
charge for the service call.
Malfunctioning toilet — considered an emergency when the apartment has only one toilet, and maintenance will
respond at any hour. If a problem occurs after-hours on weekdays or on the weekends and there is at least one
operational toilet in the apartment, please use the plunger provided at move-in to unstop the toilet or call the
Resident Service Center to request maintenance service to be completed the next business day (Mon-Fri 8AM –
5PM).
Water leak — if water is leaking into your apartment, a faucet will not turn off, or water is in danger of overflow-
ing into another apartment, a maintenance technician will respond anytime.
Gas leak or pilot light out — considered an emergency any time of the day or night. Please call for maintenance
service immediately.

v201801.01 Page 39
LAUNDRY FACILITIES
Many Weinstein Properties provide laundry centers in convenient locations throughout the property.
These laundry rooms are kept clean by the Weinstein Properties maintenance staff, but the actual
equipment is owned and maintained by outside contractors.

Policies for Use of Laundry Facilities

• Each community posts the hours the laundry rooms are open--usually 8AM to 8PM unless oth-
erwise noted.
• Doors to the laundry rooms are to be kept closed at all times in order to keep the equipment
from freezing during cold weather and from getting dirty and dusty during milder weather.
• Remove clothing from machines promptly so that the equipment is available to other resi-
dents.
• Clothing should not be left in the machines or in the laundry room unattended. Weinstein
Properties cannot be responsible for stolen or damaged items.
• Dyes and tints must not be used in the machines.
• The laundry rooms must not be used for storage of toys, bicycles, sports equipment, clothing
or any other unattended personal property.
• Laundry rooms may not be used as play areas or as meeting and gathering places. Use of the
laundry rooms for any purpose other than using the laundry equipment is strictly prohibited.
Help your Weinstein Properties’ staff monitor these facilities by reporting anyone you see
breaking these rules or vandalizing the laundry rooms.
• Leave the laundry rooms as you found them. Put your trash in the containers provided.
• Smoking (as defined in Common Area Policies of this Resident Handbook) is not permitted in
the laundry facilities.
Laundry Centers:
• Lost Coins — Requests for reimbursement for coins lost in inoperative machines need to be
made through the laundry equipment provider.
• Inoperative Equipment — Report any inoperative machines to the laundry equipment provider.
The telephone number will be posted on the machine or in the laundry facility. Also, please
make the leasing office aware of the issue.
Leased Washer/Dryer:
At some communities, residents may lease for an additional fee a portable washer & dryer for their
apartment home. In most cases, washers & dryers are provided by an outside vendor, not Weinstein
Properties. If you are interested, you may call the Leasing Office to find out whether portable wash-
ers/dryers are offered at your community. An additional security deposit will be required, plus a
monthly fee for the washer/dryer.

• Delivery or Pick-up of Rented Equipment— Please call the Leasing Office or laundry equip-
ment provider (NC residents) to schedule the delivery or pick-up of a rented washer and dryer.
• Rented Equipment Repairs— Virginia residents—please contact the Resident Service Center.
NC residents—please contact the laundry equipment provider directly by calling the appropri-
ate phone number listed in the chart below.
For washers and dryers owned and maintained by an outside vendor, the cost of using the equipment
as well as the maintenance of the equipment is not controlled by Weinstein Properties.
Laundry Service Provider Phone #
Coin Mach 1-800-451-9274
Mac Gray (NC residents) 1-800-622-4729

v201801.01 Page 40
WASHER/DRYER CONNECTIONS
Weinstein Properties offers washer/dryer connections in select apartment homes. Please note
that you are responsible for any and all damages to your apartment, any other apartment or
any portion of the apartment community caused by a washer/dryer that you own or lease
from a third party.

In order to minimize catastrophic accidents, building damage, moisture accumulation, and/or

fire due to washer and dryer use, please adhere to the following guidelines:

• Washing Machines: Only stainless steel burst proof hose connections with washers can
be used. These can be purchased at Lowe’s (9wm60-2/100402), Home Depot
(9VVM48), and Evans (#60522)
• Dryers: Semi-rigid metal dryer exhaust ducts with stainless steel metal worm drive
clamps must be used. Do not use plastic or vinyl duct as these products often col-
lapse causing blockage and lint build up within the dryer. This can cause a fire. Plastic
and vinyl ducts can ignite or melt and will not contain a fire within the dryer. These
are available at Lowe’s (dryer duct 121560, worm clamp 215856), Home Depot (dryer
duct A048/9, worm clamp MC450), and Evans (dryer duct 302, worm clamp MC450).
• Lint can cause fires! Be sure to clean your dryer filter after each time you use your
dryer. The dryer exhaust duct should be cleaned periodically, at least every 6 months,
to minimize the chance of fire, improve the dryer performance, and reduce electricity
costs.
• Secure the washer drain hose to prevent it from popping out of the drain pipe and
causing a leak that can damage your and your neighbors’ belongings. It can be secured
tying it to the washer hoses.
• All connections must be tight. Any leaks from the water valves and hoses should be re-
ported immediately to Maintenance.
• Leaks from washers allow moisture buildup in the apartment which could promote the
growth of indoor molds and mildew. Dryer exhaust contains warm, moist air. Air leaks
from the exhaust duct can also promote the growth of indoor molds and mildew and
will reduce the effectiveness of your air conditioning.

Damage caused by a failure to follow these guidelines may result in repair costs being
charged to the resident.

v201801.01 Page 41
WASHER/DRYER TIPS
Residents are responsible for doing their part to keep the washing machine and dryer in good
condition. The following suggestions will help to maintain them so that they will require no
repairs other than those which are necessary wear and tear.

Washer
• It is very important not to overload. To make certain, put detergent in first, then
gently distribute the laundry in the basin without packing it down.
• Balance your load by putting small items together in one load and large items together
in another load. Combining small and large items can imbalance the machine and
cause it to vibrate roughly and come loose from its cabling. (The washing machine will
vibrate a bit during the shifting between cycles; this is normal and not cause for con-
cern.)
• Carefully check clothing pockets for loose change and small items. Such items can se-
riously damage the motor, and these costly repairs are charged to the resident.
• If your machine has a lint filter, be sure to clean it after each load.
• If you add liquid bleach to the detergent, dilute with water before adding clothes to
prevent discoloration of fabrics.
• If you add fabric softener during the wash cycle, be sure to wait until the final rinse
cycle for best results.
• Prevent wrinkles by removing clothes as soon as the wash cycle is complete.
NOTE: Repairs to washing machines and dryers are made only during regular mainte-
nance hours. Monday – Friday between 8 AM and 5 PM. Notify the Resident Service
Center if you need service.

Dryer
• Do not overload. Run one dryer load for each washing machine load. Do not double up.
Overloading cuts down on efficient use of electricity and can cause the dryer to mal-
function.
• Clean the lint trap after each load. Lint can catch fire!
• It is wise to stay inside the apartment during the dryer cycle because trapped lint can
ignite and be a dangerous fire hazard.
• Select the proper cycle (Permanent Press, Delicate, or Normal) in order to get the best
results.
• Prevent wrinkles by removing clothes as soon as the dry cycle is complete.

v201801.01 Page 42
MICROWAVE OVEN
The microwave oven is one of the most energy and time efficient items of kitchen
equipment developed in this century. Use it safely and carefully and it will provide
years of service.

Since most people are familiar with operating a microwave oven, the use and care in-
structions below are condensed. If you need more complete operating information,
you may call the Leasing Office and ask for the manufacturer’s “Use and Care Guide."

Use Summary

There are four parts in the control section:

• Digital Display/Clock and Indicator Lights: When you are not using the mi-
crowave oven, it is an accurate Digital Clock. When you are using the micro-
wave oven, it displays time settings, Indicator Lights and shows you what Num-
ber Pads you touched.

• Command Pads: Touch Command Pads tell the microwave oven what to do and
in what order. A few examples (a) "Clock Set" tells the oven you are going to
set the clock; (b) "Start" tells the oven to start.

• Number Pads: Once you have touched a Command Pad to tell the oven what
you want it to do, you will touch Number Pads to tell it (a) an amount of cook-
ing time, (b) a cook power or (c) a food temperature.

• Fan and Light Pads: The six pads at the bottom of the control panel control
the 2-Speed Exhaust Fan and the Cooktop Light.

Care Summary

• Wipe often with warm, soapy water and a soft cloth or sponge.

• For stubborn soil, boil a cup of water in the microwave for 2 or 3 minutes.
Steam will soften the soil.

• Be sure to clean the areas where the door and oven frame touch when closed.

Caution: Abrasive cleansers, steel wool pads, gritty wash cloths, etc., can damage
the control panel and the interior and exterior oven surfaces. Use a soft cloth or a
sponge with a mild detergent or spray glass cleaner.

v201801.01 Page 43
RANGES – ELECTRIC & GAS
SPECIAL NOTE FOR GAS RANGES:
DO NOT ATTEMPT TO LIGHT THE PILOT YOURSELF!
If you believe your stove is not heating properly or you smell a gas leak, a trained maintenance
technician is available 24 hours a day to light the pilot or check for a leak. Please call the Resident
Service Center, whose number can be found on page 35.

AVOID FIRES!
Kitchen fires are all too common and can often be avoided if you follow common sense and these
guidelines:

• Never leave your kitchen while you are cooking with the range.
• Never heat cooking oil and leave the kitchen. A fire can ignite
spontaneously.
• Do not use aluminum foil to line the lower oven draw-
er/burners or to cover slots, holes or passages on any cooking
surface. Foil will trap heat beneath it and could cause a fire.
• Do not store anything in your oven or the lower range drawer
of your oven. Flammable materials, including paper, plastic
products, canned food, potholders and dish towels should be
kept at least 3 feet away from your oven and stove top and all
other hot surfaces.
• Stovetop/Range— Never store or place any flammable materi-
als on the stove top, even when the burners are set to “off.”
With any stovetop, the burners could be accidentally turned
on, and a fire could result. Additionally, with gas stovetops,
the pilot light (located under the top of the range) may remain
lit even when the burner is not activated.
• Keep your range, the burner pans and surrounding walls and cabinetry clean and free of grease.
• Keep your oven and cook top clean. Wipe surfaces after spills. Clean stove surfaces and oven
regularly, keeping the range and oven free from grease build up.
• Never leave pans of grease setting on the range.
• Pans of grease can catch on fire while you are cooking with them.
• Turn off your range after you are done using it.
• Keep a fire extinguisher in your kitchen.
• Never tamper with or remove your smoke or carbon monoxide detector (where applicable).

If you are at fault for causing a fire in your apartment Weinstein Properties will proceed against
you, and may bring legal action against you, to recover for the damage.

COOKING GUIDELINES
To ensure maximum cooking efficiency on your electric range, please be sure to follow the operating
instructions carefully.

• Aluminum and copper-bottom pans conduct and spread heat better for stove-top cooking. Glass
and ceramic containers work better in the oven. When using glass, lower the oven temperature
25 degrees to prevent browning of the bottom and sides before the top becomes brown.
• Pots and pans with flat, stable bottoms work best with range-top heating elements. The bot-
tom of a pan should fully cover the heating element. A small pot on a big element wastes ener-
gy. Oversized cookware can cause the finish of the range to discolor, crack and chip.

v201801.01 Page 44
 • Preheating the oven is necessary only when baking breads, cakes, pies, etc. For roasting and
broiling, no preheating is necessary.
• It is important to select the proper temperature setting. Never set the dial to a higher degree
than needed with the expectation of reaching the desired temperature faster. This will not
speed up cooking time and may produce unsatisfactory results.
• Never use cookware that extends over more than one burner. Doing so will trap heat, damage
the stove and possibly cause a fire.
• Do not leave your stovetop on for extended periods of time. This can cause heat to build up,
damage the stove and possibly cause a fire.

CLEANING GUIDELINES

The best way to maintain the good condition of your range is to keep it clean. Please follow these
guidelines:

• The front frame of your range is finished with porcelain enamel, and in some cases, a thermal
glass window. Most stains can be wiped off this enamel/glass with a damp cloth or sponge. Use
soap-filled pads on tougher stains, but never use abrasive materials or cleansers because they
may mar the finish. If you should get a heavy spillover on the oven bottom, wipe up the excess
with a damp cloth after the oven cools. Do not use any abrasive detergents, scouring pads or
sharp instruments which destroy the finish.

REFRIGERATOR / FREEZER
Frost-Free
Clean the interior with a solution of baking soda and warm water. On the exterior, use a mild soap and
warm water. Please do not use scouring powder or strong abrasives inside or out because these will
scratch the surface. Be sure to wash plastic parts in warm (not scalding) water. Once a month, remove
the bottom grill and clean. Also, remove the plastic drain tray under the refrigerator and wash in warm
soapy water.

Note: You may hear a slight noise when the freezer is defrosting. This is normal.

Manual Defrost
Cleaning guidelines are the same as for the frost-free model (see above). However, when defrosting
the freezer manually, it is important to follow these guidelines:

• Defrost frequently; don't let ice build up excessively.

• Empty the refrigerator/freezer of all foodstuffs.
• Unplug the unit.
• Wipe up excess water as the unit defrosts.
• If you wish to speed the defrosting process, place pans of
hot water inside the freezer compartment.

Hint: After defrosting, line your freezer compartment with alumi-

num foil and spray with cooking oil (such as Pam). This will pre-
vent future ice build-up.

Note: Never use ice picks or other sharp instruments to chip away at the ice.
This may damage the unit, and repair charges are costly to the resident.

v201801.01 Page 45
GARBAGE DISPOSAL
Use Guidelines

• Remove the drain closure.

• Turn on the cold water.
• Flip on the switch, making sure hands are dry.
• Put the food waste down the drain while unit is operating and the cold wa-
ter is running.
• Allow water to run for a few seconds after food waste is gone.
• Always turn off switch first, and the water last, so that the disposal blades
and motor don't overheat.
• NEVER pour grease down any drain.

Care Guidelines

• Your disposal unit is permanently oiled and you never need to oil it. It is
self-cleaning and will give you good service if not abused.
• Once a week, empty a tray of ice cubes into the unit and flip on the switch.
This keeps the cutting blades sharp.
• Never use Iye or chemical drain cleansers to clean or disinfect your unit. If
your disposal becomes jammed, turn off the switch, remove the item, press
the re-set button underneath and begin the process for regular use again.

Caution! Never put the following items in your garbage disposal:

• grease • bones • rubber bands • metal

• glass • coffee grounds • cigarettes • fruit stems
• tea bags • vegetable strings • corn husks • corn cobs
• pits

v201801.01 Page 46
DISHWASHER

The A-B-C's of Dish Washing

A All dishwashers require the use of dish washing detergent in order to
thoroughly clean the dishes.

B Be sure the dishwasher door is locked before you start it.

C Check to make sure your garbage disposal is

empty before you start the dishwasher.

The following suggestions will improve the results of your dish washing:
• When loading the dishwasher, make sure dishes are not blocking the wash tower which rises
up through the center of the bottom rack and spins during the wash and rinse cycles.

• Scrape excess food and grease from dishes, pots, pans, utensils, etc. before loading.

• Rinse off acidic foods such as mustard, mayonnaise, vinegar, catsup and lemon juice which
may discolor stainless steel.

• Place glasses, cups and saucers on the top rack face down to prevent them from becoming
dislodged or broken.

• Plastic items which are marked "dishwasher safe" should be loaded on the top rack along the
back, face down. Place them securely over the prongs so that they don't become dislodged, fall
onto the heating unit and melt.

• To minimize the possibility of injury, load sharp items pointed down and away from door
seal.

• Make sure items do not extend through the bottom rack or silverware basket, such as knives
or skewers.

• To avoid over sudsing, use ONLY dish washing detergent specifically made for use in the dish-
washer. Store all detergent in a dry place. Do not place detergent in the dishwasher's soap dis-
penser until you are ready to use it.

• Clean the door panel with soap & water; then dry. Never use abrasive cleansers.

Note: Because of the possibility of a dishwasher's leaking or malfunctioning, it is

always a good idea to make sure someone is at home when the dishwasher is op-
erating.

v201801.01 Page 47
STAINLESS STEEL APPLIANCES

When properly used and maintained, stainless steel appliances are both functional
and attractive. If your apartment home includes stainless steel appliances, please fol-
low the guidelines below to care for your appliances and to prevent damage to the
finish.

Care Guidelines
• The surface of most stainless steel appliances in our apartment homes is con-
sidered Easy Care; therefore, do not use a stainless steel cleaner.
• Clean stainless steel fronts & handles with non-abrasive soapy water and a soft
cloth. Rinse with clean water and dry with a clean soft cloth.
• For stubborn spots, use a sponge or fibre brush (soft nylon or natural bristle)
and warm soapy water to clean the surface. Rinse with clean water and dry
with a clean soft cloth.
• Always clean, wipe and dry with the grain/polish lines to prevent scratch-
ing.
• Wash the rest of the appliance cabinet with warm water and mild liquid deter-
gent. Rinse well and wipe dry with a clean soft cloth.
• Never use chloride or bleach, including products that contain bleach, to
clean stainless steel.

Note: Residents are responsible for any damage to appliances, including damages due
to improper use or care.

v201801.01 Page 48
ENERGY SAVING

The following information is provided by the power company. Weinstein Properties

includes it in this Handbook to be of help to our residents.

Summer Heat
• Set thermostat controls at the highest comfortable temperature level. Each
degree raised reduces energy consumption by 3 to 4 percent. Remember, when
you start the unit, you cannot make your home cool any faster by setting the
temperature low.
• Keep your a/c at one temperature setting when you’re at home except when
you want a different temperature for sleeping at night. Don't constantly raise
and lower the thermostat. If you turn the a/c off at night but need it during
the day, turn it on early in the morning before the temperature gets too hot.
• If it’s a hot day, don’t turn the a/c off completely because you’ll use more en-
ergy to re-cool the room when you return.
• If you leave home for more than two days, set your thermostat to 82 degrees.
This will keep the apartment cool enough without consuming too much energy.
• Pull blinds and draw drapes over windows that receive direct sunlight.
• If you are not using the air conditioning, open windows at the bottom on one
side of your apartment and at the top on the opposite side to take advantage
of breezes.
• High humidity makes warm air seem hotter, especially if you are active and
moving about. Try to schedule chores for the times when it is cooler and less
humid.
• Avoid cooking during the warmer parts of summer days. If you must use the
stove, close off the kitchen from the rest of the house and use your exhaust fan
to help remove the heat. Microwave ovens use less electricity and create less
heat than conventional ovens.

Lighting
• Turning off lights is always a good way to cut costs. Even if you are gone for
just a short time, turning off the lights saves energy. It is particularly im-
portant in the summer when lights produce unwanted heat.

• Grime from kitchen vapors, smoking and dust can dirty a light bulb and reduce
the amount of light it puts out. So inspect and clean your bulbs frequently.

• Many lamp shades are decorative but actually restrict light or send it where
you do not need it. Light-colored, translucent shades are best. Shades on read-
ing lamps should direct most of their light downward.

v201801.01 Page 49
 Cooking
• Aluminum and copper-bottom pans conduct and spread heat better for stove-
top cooking. Glass and ceramic containers work better in the oven.
• Pots and pans with flat bottoms make the best contact with heating elements.
The bottom of a pan should fully cover the heating element. A small pot on a
big element wastes energy. Use lids whenever you can. Foods cook faster in
covered containers.
• Thaw frozen foods in the refrigerator before cooking. Frozen foods require
about two-thirds more cooking time than thawed foods. Cooking foods at the
lowest possible setting helps retain color and nutrients and helps save energy
and dollars.
• Do not open the oven door to check on cooking progress any more than you
have to. Each time you do, the oven temperature drops 25 to 75 degrees.

AIR CONDITIONER
• On your thermostat, turn the HEAT-OFF-COOL switch to the COOL POSITION.
• On your thermostat, turn the FAN switch to the AUTO POSITION.
• Select the temperature setting desired (normally not below 75 for the best
summer comfort).
• During extremely warm periods, it is recommended that the FAN switch be in
the ON POSITION. The fan will run constantly to better circulate the air
throughout your apartment.
• For maximum cooling, you must operate the air conditioner 24 hours a day.
DON'T BE A "THERMOSTAT JUGGLER." Once you have found the temperature
setting on your thermostat that suits your comfort, further changes should not
be necessary. If further change is needed, make only slight changes, up or
down about 5 degrees.
• The red pointer on the thermostat indicates approximate room temperature
and should not be tampered with.

REMEMBER: DON'T BE A THERMOSTAT JUGGLER!

v201801.01 Page 50
HEAT

Gas Furnace – Please do not attempt to light the pilot yourself!

If you think your apartment is not heating properly or you smell a gas leak, a trained
maintenance technician is available to light the pilot or check for a leak anytime day
or night. If you need assistance, please call:
Community Maintenance Phone
Abbington at Hampton Center 866-381-0847
Addison at Kings Crossing 804-967-5113
Addison at Swift Creek 804-967-5158
Addison at Wyndham 804-967-5154
Bexley at Preston 866-967-5145
Cambridge 866-227-8192

Electric Heaters
• On your thermostat, turn the HEAT-OFF-COOL switch to the HEAT POSITION.
• On your thermostat, turn the FAN switch to the AUTO POSITION.
• Select the thermostat temperature setting desired (normally not below 68 for
the best heating comfort).
• During extremely cold periods, it is recommended that the FAN switch be in
the ON POSITION. The fan will run constantly to better circulate the air
throughout your apartment.

NEVER TURN YOUR HEAT BELOW 60 DEGREES!

Not even when you are away during the winter months. The reason for this is that
your pipes could burst during a cold snap and cause excessive damage to your
apartment and your belongings as well as to your neighbor's. You will be charged
for any repair costs as a result of your negligence and will be liable for any dam-
age to your neighbor's property if your water leaks into their apartment.

Heat Pump—See Next Page

v201801.01 Page 51
HEAT PUMP
If your apartment has a heat pump, you will be interested in learning how it functions and
how to maintain it properly. Please take a few minutes to read the following:
How the Heat Pump Functions
The heat pump is unique because it provides
your air conditioning as well as your heating. It
is one of the most energy efficient and eco-
nomical systems available. It differs from con-
ventional heating systems in that the heat
pump operates by extracting existing heat in
outdoor air rather than independently produc-
ing heat the way an electric furnace does.
As the outdoor temperature drops, so does the
heat pump's capacity to draw warm air. There-
fore, a supplemental electric heating system is
supplied which will guarantee that comfortable
temperatures are maintained during extremely
cold weather. This supplemental system will
automatically take over when the heat pump
alone can no longer maintain the temperature
set on your thermostat (generally when the
outside temperature is between +25 to -5 de-
grees). Also, there are two other ways to acti-
vate the supplemental electric system:
The supplemental system will come on if you
increase the temperature on the thermostat by
10 degrees; for example, if you move the
thermostat position from 70 to 80 degrees, the
supplemental system will be activated.
The "EM" position on your thermostat controls
the supplemental electric heat; when set in
this "EM" position, you are operating on electric
heat only.
When Temperatures Are Extremely Cold
When the heat pump operates in extremely
cold temperatures, you may notice an accumu-
lation of ice on the outside portion of the unit.
Your heat pump senses this and will automati-
cally switch to it’s defrost mode. While this
occurs, the fan on the outside unit stops run-
ning and your supplemental electric heat comes
on for a period of no more than 10 minutes to
ensure continuous temperature control. If this
v201801.01
process fails to occur and you have a heavy ac-
cumulation of ice lasting over one hour, the
unit is not defrosting. Turn your thermostat to
the "EM" position and call the Leasing Office.
The supplemental electric heat will maintain
comfortable temperatures until the heat pump
is serviced. In the rare event that both systems
malfunction, call for immediate emergency
service.
How to Maintain the Heat Pump
Essential to the proper operation of the heat
pump is an unrestricted flow of air. Therefore,
all ceiling and wall registers (vents) must be
kept in the open position and must not be ob-
structed by furniture, pictures, etc. The
maintenance staff cleans filters and checks the
airflow at three-month intervals. Any type of
restriction in airflow could result in costly re-
pairs and inconvenient compressor failure in
your unit.
Although the heat pump is the most efficient
system available, it is also highly sensitive to
many minor abuses. Therefore, some innocent
habits could prove to be detrimental to your
unit and special precautions need to be taken:
• Be careful not to drape objects over the
heat pump, such as for drying, etc.
• Make sure children do not play near the
heat pump. However remote the danger,
the unit does carry a high voltage.
• Be sure no objects are stored around or
on top of the heat pump, such as bicy-
cles, mopeds, toys, grills, etc.
• Avoid walking pets near the heat pump.
Any objects which are found to be inter-
fering with the heat pump's operation will
have to be removed by the maintenance
staff. The resident may also be responsi-
ble for the cost of repair if the cause of
compressor failure is determined to be
resident abuse.
Page 52
FLOORING
Carpet
Weinstein Properties professionally cleans the carpet in an apartment before a
new resident moves in. After that, the resident is responsible for maintaining the
carpet's cleanliness. Please keep in mind that odors resulting from smoking,
cooking, and pets may result in additional charges at move-out.

The following household hints may help residents remove difficult stains:

• Pet Stains: Urine—Absorb the urine with paper towels, then cover urine
area with fizzy club soda which will lift the rest of the urine and clean
the stain. Blot up soda with paper towels until completely dry. Spray area with room de-
odorizer so that pet will not be attracted to same place again.
• Excrement/Vomit—Follow instructions for urine (above); scrub with ammonia and water if neces-
sary.
• Dirt: Frequent vacuuming is the best way to keep dirt from building up. When necessary, however,
liquid or dry shampoo may be used (although dry shampoo is sometimes ineffective). When using
liquid, do not saturate the carpet. Always brush in the direction in which the carpet is laid.

Spot Removal: Act quickly! Remove spots and stains before they have a chance to dry or "set."
Before attempting removal, be certain that you can identify the spot or stain.
Oily Materials— Remove excess materials with blunt knife, apply a dry cleaning
(e.g. butter, hand cream, grease, fluid, dry the carpet surface and repeat the application if nec-
ball point pen ink, oil) essary. Dry the carpet thoroughly and gently brush the pile.
Oily Foods and Liquids— Remove excess matter, absorbing liquids and scraping semi-
(e.g. animal matter, coffee, tea, solids; apply solution of detergent/vinegar/water sparingly. Dry
milk, gravy, vomit, blood, ice the carpet. Apply dry-cleaning solvent. Dry carpet again and
cream, sauces, egg, chocolate, brush pile gently.
salad dressing)
Foodstuffs, Starches, Sugars— Blot up liquids or scrape off semi-solids. Apply deter-
(e.g. candy, soft drinks, alcoholic gent/vinegar/water solution if necessary. Dry carpet and brush
beverages, fruit stains, urine, ex- pile gently.
crement)
Heavy Grease— Remove excess material. Apply a dry-cleaning fluid; apply de-
(e.g. tar, crayon, lipstick) tergent/vinegar/water solution. Reapply dry-cleaning fluid. Dry
carpet thoroughly and brush pile gently to restore original tex-
ture.
Household Finishing Agents— For varnish and paint, blot excess with clean paper towel; ap-
(e.g. varnish, shellac, paint) ply a few drops of turpentine to clean cloth and dab lightly,
working from the outside to center of stain. Apply non-
flammable household dry-cleaning fluid. Let dry. For shellac,
use denatured alcohol, not turpentine. Follow same procedure.
Chewing Gum Hold ice cube to gum until it becomes cold. Remove material
and sponge lightly with non-flammable dry-cleaning fluid.

Vinyl
Vinyl can be cleaned most successfully with a non-abrasive household cleaner or with soap and water.
Solvents and detergents should not be used on your cushion vinyl because these fluids loosen and sof-
ten the mastic undercoat, causing it to seep up through the floor, loosen the vinyl tile and discolor the
surface.

v201801.01 Page 53
Hardwood Flooring

In most Weinstein Properties, the wood flooring has been treated with a polyurethane coating
which gives it a long-lasting, high gloss finish. To polish the wood when it becomes dull, it is best
to use a paste wax followed by buffing. Do not use liquid wax because it will scuff, peel and dam-
age the polyurethane. Avoid exposing your floor to water, which will dull the floor’s luster and
could cause warping and other problems.

Below are a few simple “Do’s & Don’ts” to help keep hardwood floors in good condition.

Do’s
 Place felt or fabric glides under furniture legs to help prevent scratches.
 Lift furniture when moving it to avoid scratches in the floor's surface.
 Wipe up any spills immediately with a soft, dry cloth. Start at the edges of the spill and
work your way towards the center
 Use doormats at entrances to help trap dirt and grit. Clean them regularly.
 Use area rugs in high traffic areas and where spills are likely to occur.
 Occasionally reposition area rugs to maintain a uniform appearance in the floor's finish.
 Sweep floors regularly. Invest in a quality broom that has exploded tips to trap dust and
dirt, not simply spread it around. Dust mops are another good option.
 Vacuum frequently. Use the “bare floor” setting or use an attachment designed for
hardwood floors
 For furniture with rollers, use barrel-type, rubber casters instead of plastic, metal or ball
casters to help prevent damage.
 Be aware that high heeled shoes can dent a hardwood floor.

Don’ts
 Let water stand on your floor, or use wet cloths for cleanup.
 Mop sealed-and-waxed floors, not even with a slightly damp mop.
 Use an upright vacuum with beater bars. They can cause dents in your floor's finish.
 Use throw rugs with rubber or vinyl backing without checking to determine if they will af-
fect your floor's finish. Some materials in the backing can react with certain floor finish-
es, discoloring or causing the finish to become dull.

v201801.01 Page 54
WATER LEAKS
Always notify the Leasing Office of any water leaks so that you can get immediate
maintenance service. Shut off the water valve until maintenance staff arrives. This is
easily done by locating the shut-off valve below each sink and toilet. In most cases,
turn the knob clock-wise and the water will be completely shut off.

TOILET BACK UPS

When your toilet backs up and begins to overflow, immediately cut off the water sup-
ply. The water shut-off valve is located below the toilet tank; turn clockwise.

Please use common sense about the paper and sanitary disposables you flush. Large
quantities of paper, paper towels and sanitary napkins will clog the narrow pipes
which carry waste into the sewer lines. In most cases, toilet stoppages can be cleared
with an inexpensive rubber plunger. Weinstein Properties urges each household to
have at least one.

Drain cleaners like Drano or Liquid Plumber are very powerful and dangerous chemi-
cals that can cause severe personal injury, especially if an obstruction is in the drain.
Please does not use drain clog removers in an attempt to unclog any drain or toilet as
this may cause damage to the pipes?

TOILET CONSTANTLY RUNNING

If the water in your toilet tank runs continuously, please call the Resident Service so
that the maintenance staff can repair the tank valves. Continuously running toilets
waste a great deal of water, and Weinstein Properties encourages all residents to con-
serve natural resources. Also, if you hear water running in the apartment next door,
please call to report it.

BATHTUB (FIBERGLASS)
The following guidelines will help you maintain the fiberglass tub in your bathroom in
good condition:

Clean: Use liquid type detergent such as "Softscrub." Clean with a

sponge, cloth or soft brush. Do not use abrasive cleaners, gritty scouring
powders or stiff brushes that may scratch the surface.

Stains: Remove by using turpentine, acetone, paint thinner or household

glass cleaner. Never use metal scrapers or tools.

Polish: Use automotive-type body wax when surface gets dull.

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 WATER USAGE FACTS
Average water usage according to local and national statistics:

Individual 3000 gallons per month

2 person family 6000 - 7500 gallons per month
3 person family 7000 - 9000 gallons per month
4 person family 8000 - 10000 gallons per month
5 person family 9000 - 11750 gallons per month
6 person family 10000 - 12500 gallons per month

Water conservation is a good way of life. Please use this information to conserve our
natural resource. The following information was compiled from various resources in-
cluding the Water Management Districts and the County Utility Departments.

• Two-thirds of the water used in an average home is used in the bathrooms.

• A leaky faucet can waste up to 240 gallons of water per day.
• Brushing your teeth while the water is running wastes a gallon of water.
• While shaving you can save up to six gallons of hot water by closing the drain on
the sink basin during a typical five minute shave.
• If every household saved just one gallon of water per day, 94 million gallons per
day would be conserved…enough to supply the residents of Baltimore for one
full year.
• They typical bath or average ten minute shower uses approximately 25-50 gal-
lons.
• The average automatic dishwasher uses approximately 9-12 gallons of water
while hand washing dishes can take up to 20 gallons.
• It is estimated that 40% of the water used in a home goes down the toilet.
• A human being can live several weeks without food, but without water the
longest life expectancy is about ten days.

Please report leaks from faucets,

toilets, or appliances immediately.

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TENNIS COURTS
The following policies are in place to ensure fairness and to safeguard
all residents:

Entrance Key: Pick up the key to the tennis courts from the Leasing
Office during office hours whenever you wish to play. Just present
your Resident ID card and leave a $1 deposit (which will be refunded
when you return the key). Unfortunately, the court gate cannot be
left open because experience has shown that children have abused
the courts and scarred the surface with their bike wheels, roller
skates and skateboards.
Time Allowed: Players are to limit all singles matches to 1 hour and doubles matches to 1 – 1
½ hours, regardless of incomplete sets.
Guests: Three guests are allowed per match as long as the resident is playing in the match
and can verify residency with a Resident ID card.
Proper Attire: Only smooth, deck-grip or skid-grip shoe soles are permitted. Bathing suits are
not to be worn on court. No one is permitted on court without a shirt.
Manners: Normal rules of courtesy and control of language and temper are expected of all
players. No one is allowed on the courts except the actual players. Young children cannot be
left unattended at courtside.
Food & Beverage: Food and alcoholic beverages are prohibited on the court. Bring water or
soft drinks in plastic or aluminum containers to avoid broken glass. Please remove all contain-
ers when you leave the court.
Smoking: Smoking (as defined in Common Area Policies of this Resident Handbook) is not
permitted on the court.

BASKETBALL COURT
The following policies are in place to ensure fairness and to safeguard
all residents:
Persons under the age of 16 are permitted to use the Basketball Court
only when supervised by a parent/legal guardian.
Guests: One guest per apartment home per game is allowed as long as
the resident is playing in the game and can verify residency.
Proper Attire: Non-scuffing or non-marking athletic shoes must be worn on the basketball
court. No one is permitted on court without a shirt.
Time Allowed: Players are to limit all games to one hour, regardless of incomplete games.
Food & Beverage: No food or beverage is permitted on the basketball court at any time.
Smoking: Smoking (as defined in Common Area Policies of this Resident Handbook) is not
permitted on the court. Manners: Normal rules of courtesy and control of language and tem-
per are expected of all players. No one is allowed on the court except the actual players.
Young children cannot be left unattended at courtside.

v201801.01 Page 57
SWIMMING POOL
The pool season usually begins on Memorial Day and ends on Labor Day. The swimming pool at your
property is provided for your enjoyment and relaxation. All pool policies are in
place to ensure the safety and pleasure of our residents. The following policies are
designed to benefit our residents and provide for their safety:

HOURS: Each property has its own pool hours. Check with your Leasing Office.

Please assume that the employee at the swimming pool is NOT a life-
guard*. Although we aim to have all of our swimming pools open, we cannot always
hire enough lifeguards. Therefore, you should assume that the employee at your
community's pool is a pool attendant and not a lifeguard. The responsibility of a
pool attendant is to make sure that only residents and authorized guests use the
pool and make sure that the pool rules are followed. The pool attendant is not
trained as a lifeguard and does not serve as a lifeguard.
*All pools in Hampton and Newport News, Virginia are staffed by certified life-
guards in compliance with local Health Department regulations.
Our pools are for you, our residents. In order to ensure that other residents and their guests are the
only people enjoying the pool, we are happy to provide you with pool passes and guest passes. These
passes are required to enter the pool area.

POOL PASSES: Your Resident Information Card serves as your pool entrance pass. Residents must pre-
sent their card to the lifeguard or pool attendant when entering the pool area. In the event a card is
misplaced, a duplicate can be issued in the Leasing Office at the cost of $2. Please present your pool
pass upon request. Any persons without a pool pass will be asked to leave. Note: for properties that
have separate access cards for the Pool, there is a fee for lost or stolen access cards, or for not return-
ing the access card when your occupancy expires.

CHILDREN: In order to comply with state law, children under the age of 14 must at all times be accom-
panied and supervised by a responsible adult age 18 or older.

GUESTS: We love for our residents to enjoy the pools with their guests. Guest passes for each guest are
available for $2 per day.
• Residents may purchase up to three guest passes per apartment, per day (at most communi-
ties).
• Guests need to be accompanied by a resident at all times while at the pool.
• Guest passes may be purchased from the Leasing Office during regular office hours.
• Guest passes can only be purchased by leaseholders and listed occupants.
• Please inform your guests of all pool guidelines in order to avoid any mishaps.

PROPER ATTIRE:
Swimming suits are appropriate for everyone who enters the pool. Cut-offs are not permitted.
Small children need to wear bathing suits; diapers alone are insufficient.

FOOD & BEVERAGES:

• Beverages, food and refreshments are permitted only in designated areas or as part of a social
program supervised by Weinstein Properties personnel.
• Alcoholic beverages are not permitted on the pool premises at any time.

v201801.01 Page 58
POOL COURTESY:
• Smoking (as defined in Common Area Policies of this Resident Handbook) is not permitted in or
around the pool area.
• Keep the pool area neat and clean. Place all trash in the containers provided.
• Eating and beverage consumption are not permitted while in the pool or sitting on the side of
the pool.
• Keep pool bathrooms neat by placing trash in containers and leaving toilet area sanitary. Chil-
dren under 6 should be accompanied to the bathroom by an adult.
• Wear headphones if you wish to hear loud music. Radios are to be played at low volume. Of-
fenders will be asked to leave pool area.

SAFETY:
• SWIM AT YOUR OWN RISK. Assume the employee at the pool is NOT a lifeguard, as many pools
are staffed only by pool attendants, not lifeguards (see note on previous page).
• The lifeguard, pool attendant or other Weinstein Properties personnel may close the pool at
any time in consideration of the health and safety of the residents.
• All children under the age of 14 must at all times be accompanied and supervised by a respon-
sible adult age 18 or older.
• No one under the influence of drugs or alcohol is permitted in the pool area, and no alcoholic
beverages are permitted at any time.
• Please do not run, jump or horseplay in the pool or pool area.
• Please refrain from entering the pool area if you have any infectious disease, sore or inflamed
eyes, colds, nasal or other discharges, open sores or bandages.
• Glassware of any type cannot be permitted in the pool enclosure.
• Please do not bring a pet in the pool or pool area.
• Only USCG approved flotation devices are allowed in large pools. Water wings are allowed in
wading pools only. Large floating devices cannot be used in the pool or pool area.
• Baby carriages, strollers and wheelchairs are the only wheeled vehicles permitted in the pool
area. Please keep these items at least 10 feet from the edge of the pool at all times.
• Everyone using the pool or pool area does so at their own risk, even when a lifeguard or pool
attendant is on duty. Weinstein Properties accepts no responsibility for personal injury, or
property damage or theft.

PROPERTY DAMAGE:
The cost of any property damage will be charged to the party responsible for the damage and will be
due with the next month's rent. Residents will be held responsible for damage done by their guests.

LOST ITEMS:
Weinstein Properties assumes no responsibility for articles left in the pool area or bathhouse.

Note: the Lifeguard or any Weinstein Properties

personnel reserve the right to limit access to the
pool and/or to permanently deny use of the pool
to any violators of these rules.

v201801.01 Page 59
FITNESS CENTER
Many Weinstein Properties communities have Fitness Centers for the residents' use and enjoyment.
Each community has its own specific guidelines, but the following general guidelines apply when using
these facilities:

• The Fitness Center is for the use of residents and their authorized guests.
• Residents are permitted to bring one guest per day to the Fitness Center. Guests must carry a
guest pass at all times while in the Fitness Center. Guests must be accompanied by a resident
at all times while in the Fitness Center. Guests must abide by all Fitness Center policies. Resi-
dents are responsible for the actions of their guests.
• No persons under age 16 are permitted to use the exercise equipment or be in the Fitness Cen-
ter at any time.
• No attendants or supervision of any kind will be provided by the Management for the Fitness
Center.
• It is strongly recommended that appropriate work out clothing be worn while using the fitness
equipment. Fitness center users assume all risk of injury resulting from failing to wear appro-
priate clothing.
• Use the exercise equipment at your own risk. Weinstein Properties is not responsible for acci-
dents or injuries related in any way to the use of the Fitness Center.
• The treadmills and stair stepper machines are not designed for use by persons weighing over
250 pounds.
• Know your limits. Do not over exert yourself.
• Read all posted instructions. If you do not understand the instructions, do not use the equip-
ment.
• Please limit usage of equipment to 30 minutes when others are waiting.
• When using the treadmill, please attach the safety key to your clothing or body.
• No one under the influence of drugs or alcohol may use the Fitness Center at any time.
• Please wear shoes—wet or bare feet are not permitted in the Fitness Center.
• Smoking (as defined in Common Area Policies of this Resident Handbook) is not permitted in
the Fitness Center.
• For properties that have separate access cards for the Fitness Center, there is a fee for lost or
stolen access cards, or for not returning the access card when your occupancy expires.
• For properties that have key entry for the Fitness Center, there is a fee for lost or stolen access
keys, or for not returning the key when your occupancy expires.
• For properties that have key entry for the Fitness Center, Tenant agrees to pay Landlord a de-
posit (where applicable) in order to be issued a key for the Fitness Center.
• The Fitness Center may not be used for the purpose of conducting business, including personal
training or classes, at any time.
• Landlord reserves the right to deny access to the Fitness Center to any and all Tenant(s) who
fail to comply with these Rules and Regulations.

v201801.01 Page 60
CRIME PREVENTION
As you can appreciate, no one can ensure your safety. Security is your responsibility and that of the
local law enforcement agencies. If you suspect that a crime is occurring, you should contact the police
immediately. After first notifying the law enforcement authorities, you should then contact the man-
agement office or other appropriate on-site personnel. The following security guidelines should be used
in conjunction with common sense.

Personal Security—While Inside Your Apartment

• Lock your windows & doors, including the deadbolt locks—even while you’re inside.
• When answering the door, see who is there by looking through a window or peephole. Don’t
open the door if you have any doubts.
• Don’t put your name, address, or phone number on your key ring.
• If you’re concerned because you’ve lost your key or because someone you distrust has a key,
ask the management to rekey the locks. You have a right to have that done as long as you are
the leaseholder and pay for the rekeying.
• Dial 911 for emergencies.
• Immediately report to management any needed repairs of locks, latches, doors, windows,
smoke detectors, lights out in hallways, passages or parking locks.
• Close curtains, blinds and window shades at night.
• Mark or engrave identification on valuable personal property.

Personal Security—While Outside Your Apartment

• Lock all doors, windows, patio doors while you’re gone. Use your deadbolt even for short trips
to the laundry rooms or fitness centers.
• Tell other occupants of your apartment where you’re going and when you’ll be back.
• Don’t walk alone at night. Don’t allow your family to do so.
• Don’t hide a key under the doormat or a nearby flowerpot. These are the 1st places a burglar
will look.
• Don’t give entry codes or security cards to anyone.
• If you’ll be gone for an extended time, ask your neighbors to watch your apartment.
• While on vacation, have your newspaper and mail delivery temporarily stopped or picked up by
a friend.
• Carry your door key in your hand, whether it is daylight or dark, when walking to your entry
door. You are more vulnerable when looking for your keys at the door.

Personal Security—While Using Your Car

• Lock your car doors while driving. Lock your car doors and roll up the windows when leaving
your car parked.
• Don’t leave exposed items in your car, such as cassette tapes, packages, briefcases, or purses.
• Carry your key ring in your hand while walking to your car.
• Check the back seat before getting into your car.

Weinstein Properties’ ANONYMOUS TIP HOTLINE:

1-888-848-0002—TOLL-FREE 24 HOURS A DAY
Your call will be answered by a machine and not a live person to protect your confiden-
tiality. If you know the identity of anyone possessing or dealing illegal drugs, loitering,
behaving disruptively, or vandalizing property, even if they are not a resident, please call
the HOTLINE.

v201801.01 Page 61
HOUSEHOLD MOISTURE PREVENTION
It is our goal to maintain the highest quality living environment for our residents. To help achieve this
goal, it is important to work together to minimize the potential conditions that could lead to the growth of
naturally occurring mildew.

Residents can help minimize mildew growth in their apartment homes by taking the following actions:
• Proper ventilation and fresh air are essential. If it is not practical to open your windows, set the fan
on the thermostat to the “on” position to allow fresh air to circulate throughout your apartment
home. Open window blinds and draperies to allow air to reach the windows. You may also want to
consider using a dehumidifier to help reduce the amount of moisture within your apartment home.
• On a regular basis, wipe down and dry areas where moisture sometimes accumulates, like
countertops, windows, and windowsills.
• Use the bathroom exhaust fan when bathing or showering and allow the fan to run until all excess
moisture has vented from the bathroom.
• Use the exhaust fans in your kitchen when cooking or while the dishwasher is running and allow the
fan to run until all excess moisture has vented from the kitchen.
• Ensure that your clothes dryer vent is operating properly (i.e. there are no holes or gaps in the vent
piping). Clean the lint screen after every use. If you notice an issue with the dryer vent, please call
the Resident Service Center (if the dryer is owned by Weinstein Properties). If you own the dryer, or
rent it from a third-party company, you will need to contact a qualified technician or the rental
company. In damp or rainy weather conditions, keep windows and doors closed.
• If possible, maintain a temperature between 60 and 80 degrees Fahrenheit within your apartment at
all times.
• Clean and dust your apartment home on a regular basis. Regular vacuuming, mopping, and use of
environmentally safe household cleaners is important to remove household dirt and debris that
contribute to mildew.
• Periodically remove dust and debris from ceiling fans, air conditioning vents, and exhaust vents.
• Periodically clean and dry the walls and floor around the sink, bathtub, shower, toilets, windows,
and patio doors using a common household disinfecting cleaner.
• Use care when watering houseplants. If spills occur, dry up excess water immediately.
• When washing clothes in warm or hot water, watch to make sure condensation does not build up
within the washer and dryer closet; if condensation does accumulate, dry with a fan or towel.
• Thoroughly dry any spills or pet urine on carpeting.
• Do not overfill closets or storage areas. Ventilation is important in these spaces.
• Do not allow damp or moist stacks of clothes or other cloth materials to lie in piles for an extended
period of time.
• Immediately report to the Resident Service Center or the Leasing Office:
• Any evidence of mildew that cannot be removed by simply applying a common household
cleaner and wiping the area. Also report any area of mildew that reappears despite regular
cleaning.
• Any failure or malfunction with your heating, ventilation, air conditioning system, or laundry
system. Do not block or cover any of the air ducts in your apartment.
• Any inoperable windows or doors.

Following the steps outlined above can help prevent excess moisture buildup and the potential for mildew
and/or mold in your apartment home. Please note that there will be a charge to correct any issues caused by
moisture, mold, or mildew when a resident has not taken these prevention steps.

v201801.01 Page 62
COMMUNICATION FORM

Let us know how we can serve you better. Simply mail this page to our corporate of-
fice or e-mail us at comments@weinsteinproperties.com.

You may also contact us through our website: www.weinsteinproperties.com.

Weinstein Properties
P.O. Box 31335
Richmond, VA 23294-1335

Name

Apartment Address

Daytime Phone #

E-mail Address

In the space below, please let us know of any maintenance service you need and/or
any comments or suggestion you would like to share about our service or staff.

v201801.01 Page 63