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Root <https://ccieroot.com/>
this post will walk you through configuring a Cisco Router to serve as a
DHCP server for client
I Define two pool one for Data and name it CCIEROOTDATA and second pool
for IP Phone Name CCIEROOTVOIP
Now Confirm the PC took the Correct IP Address from the Correct VLAN 3000
10
and IP Phone DX650 took the correct VLAN 3001
Photo Mar 10, 5 55 51 PM
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Standard
Troubleshooting
<https://ccieroot.com/category/cisco/wireless/wlc/troubleshooting/>,
Upgrade Software
<https://ccieroot.com/category/cisco/wireless/wlc/upgrade-software/>
900
you can check this link from Cisco to check which software could support
your Access Point
http://www.cisco.com/c/en/us/td/docs/wireless/controller/release/notes/crn80mr2.htm
l
So i open a ticket with Cisco TAC and let me tell you i always enjoy
working with such an Expert like Cisco TAC
and Navigate to your WLC Model, we have 5508 but you should have a valid
service contract 1i Choose the WLC Software
2
4
I Download it to my Laptop and Save it to a folder and used a TFTPD32
Open SOurce software which can be downloaded from http://tftpd32.jounin.net/
5
then in the WLC i go to Command Tab and choose Download
File Type: Code
Transfer Mode: TFTP
Server Detail
IP Address: My TFTP IP Address in my case (192.168.208.69)
File Path: /
File Name: My Software Name in my Case (AIR-CT5500-K9-8-0-121-0.aes)
Then Press Download
6
you can see the under the TFTP transfer procces start in the TFTD32
Software and also in the Command Download Page in WLC
78
it took almost over 40 minute then go to Commands Tab then CHoose Config
Boot You will see that the Primary Image Change from 7.4.110.0 to 8.0.121.0
9
Now i need to Reboot the WLC to make the New Image act as the Active one
Save and Reboot
10
After the Reboot go to the Monitor Tab then look in the Controller
Sumary and the Software Version Change also to 8.0.121.0
11
you can also go to Command Tab then Config Boot you will see that the
New Image become Active
12
After that the wireless Start to download the new firmware and reboot13
Under Wireless Tab you can see the Operational Status for the Acess
point is “Downloading”
14
and now All my Access Point is Okay15
and the new Primary SW Version is also 8.0.121.0
16
now to make sure my New Access point will Join the Team
first i configure the switch Port as normal
20
Then plug the Access Point and it start to take the new configurtion
without any Debug Error
22
and i finally made another customer happy ;D
Standard
Iknow
I’m far away from Collaboration, but this what happen when you are an
Infrastructure Engineering.
So The Virtual Wireless LAN Controller (vWLC) runs on Virtualization
infrastructure. it’s ideal for small and mid−size deployments.
6
Do the Same for Service Port but choose None (0) for VLAN ID as the
service port is typically an access port
6A
Now you can see both card
103
go to properties of the vSwitch1 were WLC is there and go to Security
Tab and for Promiscuous Mode choose to Accept
104
Now start Deploy the OVA Template
7
Navigate to the Folder were i have my OVA
8
Next9
10
Choose a Name for your Machine
11
Choose the Default Thick Provision Lazy Zeroed
111
Here Choose WLC were your NIC Card Configured for Management
13
Accept 14
Now the Machine is been created
15
for the first network Adapter just select the Service Port 15A
Now Power the Machine for the setup and monitor the Monitor till the
vWLC has restarted Automatically16
then Start the Welcome Cisco Wizard
Choose you admin name
IP Address for Service & Management and DHCP
17
Also Choose the Virtual Gateway IP Address and Define your Mobility
Group and NTP
if YES in Capital Letter you don’t need to write it cause its the
default then you just need to Pres Enter18
Now it Ask you to Save
19
Now it will Reload
20
you can check your IP Configuration after login by using the Command
“Show Interface Summary”
20A
in the Web Page enter the IP Address that you Choose
HTTPS://192.168.200.25021
Press Login and it will ask you for Username and Password22
The First thing you will Notice that
0 Access Point Supported so we need to activate the Evaluation License23
Go to Management Tab and Choose Software Activation then License24
Open the base-ap-count and set the Priority to HIGH25
Accept the (EULA)
26
and Reboot so it will be Activated27
Now you can see the Different
200 Access point Supported28
Also you can check the Licenses base-ap-count status
28A
Now go to WLAN Tab and you can see the SSID Wireless that we Create in
the Welcome Wizard but I will Create a New SSID from the option in the
right corner
Create New Press the GO Button
29
Choose the Profile Name and SSID
30
Check Mark the Status box to enable
31
since this is a Lab we don’t need to put any Security so i choose None
32
Now lets Create an Interface
go to Controller Tab then Interfaces Create New
33
Choose Interface Name and Choose the VLAN ID
34
Now enter the full detail for the Vlan
VLAN Identifier
IP Addresses
and DHCP Address
35
Now I create Groups and assign the AP to a specific Group were it
Broadcast specific wireless. we only have one and all SSID is under the
Default Group but we will create a New one
Go Back to WLANs Tab then Advanced – AP Group – Create New
32A
Give it a Name and a Description
32B32C
Assign an SSID and Map it to an Interface and Save
32D
Now Start the Action with my Lab Access Point 1242AG
i know its old but old is gold so 36
I didn’t configure any DHCP Option for my WLC so i will use my magic
Command to direct my AP to the controller
>lwapp ap controller ip address 192.168.200.250
and as you can see the Wireless start send request to the WLC and going
to Download the firmware
37
Now under Wireless Tab i can see my Access Point i will change the AP
Mode to FlexConnect since this is the mode supported by vWLC38
go to High Availability Tab and Enter the Controller name and IP Address
39
in Advanced Tab Choose the AP Group Name and change it to HQ group then
Aply the wireless should reload and start to broadcast our SSID CCIEROOT40
AND HOLLA NOW I’M CONNECTED
41
i can go to Monitor tab in WLC and check the Client Summary
Click on Detail to See the Client42
and those my IPhone Mac Address and My Dell Laptop43
Done ;D
Standard
UCCX <https://ccieroot.com/category/cisco/collaboration/uccx/>
Hi today I will show you a new feature of UCCX that I just implemented
in Call Center of Hyundai.
In earlier blog I show you how to integrate the UCCX with CUCM
https://ccieroot.com/2015/07/29/uccx-integration-with-cucm/
From a Barge session, the agent see the call turn to a conference and
the Supervisor can then intercept the call and drop the Agent from the
call. and the Customer is now talking directly to the Supervisor.
Supervisor DN must have the Monitor CSS populated with a CSS that has
access to the Agents DN Partition. it’s configured under the supervisor DN
now the supervisor should open the CAD Cisco Agent Desktop first then
the CSD Cisco Supervisor Desk
Now Check the Agent That have a cal for example Agent7HYD have outgoing
call to 7403
6
Select the Call and then go up you will see the button Barge-in Press it
and suddenly the call turn to a conference
6
also you can intercept the call which result that the Agent7HYD will be
Drop from the call and Supervisor Agent1HYD will be talking directly to
the Customer 74037
The Same Configuration for CDA Cisco desktop Agent will go for the Cisco
Finesse.
* *
Standard
Cisco Jabber
<https://ccieroot.com/category/cisco/collaboration/im-presence/cisco-jabber/>,
Uncategorized <https://ccieroot.com/category/uncategorized/>
and i never cared after that till last week my manager Mr.Anas Aldeiri
was in vacation and request to have his extension in his phone by any
mean and i start to keep looking and found out that there is another
Cisco Jabber.
the New Cisco Jabber provide you by Chat, Phone Service, Conference and
share photo
Last Post i show you how to Install & Configure IM and Presence 9.1 with
CUCM 9.1
<https://ccieroot.com/2015/07/31/im-and-presence-integration-with-cucm/>
The Next step is to configure Jabber which can be done in a simple steps
<https://ccieroot.com/2015/07/31/im-and-presence-integration-with-cucm/>
First Just like you Adding a Normal Phone
Device – Phone – Add New
*Cisco Dual Mode for iPhone*
Then for IPhone Name Always start with TCTname and you should choose the
Owner and the Primary Phone and the Digest User
1
2
3
Second Add the Directory Number and Associate the Phone with the User
4
5
After that go to the User Option and Add the phone to the User
6
Now your Device is Ready go in your IPhone and Download from APP Store
the Application Called : Cisco Jabber
2016-01-23 13.54.22
Now i Open the Application and Enter the Advanced Setting to Configure
my IM Presence Option. you also can configure Phone Service Only or Webex
in Our Case My IM Presence IP Address is 192.168.200.10 and CUCM is
192.168.200.6
2016-01-23 12.19.53
2016-01-23 12.20.08
2016-01-23 12.20.15
Then Let me Choose Contact to add my College Coco Test1 and Add him to a
Company Group, I can also add him to my Favorite
2016-01-23 12.25.14
2016-01-23 12.24.502016-01-23 12.25.202016-01-23 12.25.46
I have the Ability to Hold, Transfer and make Conference
2016-01-23 12.25.34
2016-01-23 12.27.48
2016-01-23 12.27.56
2016-01-23 12.29.40
Standard
Collaboration <https://ccieroot.com/category/cisco/collaboration/>
Cisco Unified Instant Messaging (IM) and Presence is now better known as
/Cisco Unified Communications Manager IM and Presence/ (Cisco Unified CM
IM and Presence). This is due to the integration of Cisco Unified
Presence technology with Cisco Unified Communications Manager for
Release 9.0 and later.
4 <https://ccieroot.files.wordpress.com/2015/07/413.png>
5
<https://ccieroot.files.wordpress.com/2015/07/513.png>
6 <https://ccieroot.files.wordpress.com/2015/07/614.png>
7 <https://ccieroot.files.wordpress.com/2015/07/713.png>
When it comes to Directory Integration for user lookup there are two
options, EDI and UDS.
9 <https://ccieroot.files.wordpress.com/2015/07/93.png>
10 <https://ccieroot.files.wordpress.com/2015/07/103.png>
Configure Service Profile
User Management – User Settings -Service Profile
11 <https://ccieroot.files.wordpress.com/2015/07/117.png>
User data service is a service that provide access to user informatin
stord in the CUCM backend storage. Check the check box if select to use
the UDS service provided in CUCM for the directory lookup instead of
external directory.
12 <https://ccieroot.files.wordpress.com/2015/07/123.png>
13 <https://ccieroot.files.wordpress.com/2015/07/132.png>
14 <https://ccieroot.files.wordpress.com/2015/07/143.png>
15 <https://ccieroot.files.wordpress.com/2015/07/153.png>
16 <https://ccieroot.files.wordpress.com/2015/07/163.png>
17 <https://ccieroot.files.wordpress.com/2015/07/173.png>
Upload the file to all TFTP servers, be sure to restart the tftp service
on Pub/Subs.
2 <https://ccieroot.files.wordpress.com/2015/07/214.png>
2 <https://ccieroot.files.wordpress.com/2015/07/215.png>
3 <https://ccieroot.files.wordpress.com/2015/07/313.png>
4 <https://ccieroot.files.wordpress.com/2015/07/414.png>
5 <https://ccieroot.files.wordpress.com/2015/07/514.png>
Goto the end user page. Add the CSF device and any desk phones to the
end users device associations.
Add the Standard CTI Enable group.
7 <https://ccieroot.files.wordpress.com/2015/07/714.png>
1 <https://ccieroot.files.wordpress.com/2015/07/120.png>
2 <https://ccieroot.files.wordpress.com/2015/07/216.png>
3 <https://ccieroot.files.wordpress.com/2015/07/314.png>
Then put the security password for the CUCM Cluster dirung cucm installation
4 <https://ccieroot.files.wordpress.com/2015/07/415.png>
5 <https://ccieroot.files.wordpress.com/2015/07/515.png>
Now press the Home Button so you can go to the Home Page of the Server
and like that the initial setup is done
6 <https://ccieroot.files.wordpress.com/2015/07/615.png>
9 <https://ccieroot.files.wordpress.com/2015/07/94.png>
10 <https://ccieroot.files.wordpress.com/2015/07/104.png>
Now we Change the Domain NameSystem – Cluster Topology – Settings
Change the IM and Presence Domain
1 <https://ccieroot.files.wordpress.com/2015/07/126.png>
2 <https://ccieroot.files.wordpress.com/2015/07/219.png>
2 <https://ccieroot.files.wordpress.com/2015/07/220.png>
3 <https://ccieroot.files.wordpress.com/2015/07/316.png>
To Add Someone i need to type their names and Add them to a Group
4 <https://ccieroot.files.wordpress.com/2015/07/417.png>
5 <https://ccieroot.files.wordpress.com/2015/07/518.png>
6 <https://ccieroot.files.wordpress.com/2015/07/616.png>
Now i Can Chat with my Friend Wahid Danial and Video Call him
7 <https://ccieroot.files.wordpress.com/2015/07/716.png>
8 <https://ccieroot.files.wordpress.com/2015/07/89.png>
Note. The Second Video is not working Because the second labtob has no
Cam beside Wahid is a Shy Person ;D
Standard
UCCX <https://ccieroot.com/category/cisco/collaboration/uccx/>
This post is based on UCCX version 10.0.1 and CUCM version 9.1.2
Lets Start
First in CUCM we build phones
1 <https://ccieroot.files.wordpress.com/2015/07/112.png>
Then create the Agent and Associate them with the Phone
4 <https://ccieroot.files.wordpress.com/2015/07/410.png>
5 <https://ccieroot.files.wordpress.com/2015/07/510.png>
6 <https://ccieroot.files.wordpress.com/2015/07/62.png>
Enter the CUCM IP address and the AXL username & password
9 <https://ccieroot.files.wordpress.com/2015/07/92.png>
11 <https://ccieroot.files.wordpress.com/2015/07/113.png>
Then Activate the License Once it activated the next button will highlight
12
<https://ccieroot.files.wordpress.com/2015/07/122.png>Press Next at the
second page
14 <https://ccieroot.files.wordpress.com/2015/07/142.png>
Now Lets Create Username and Password for AXL, CTI Ports and RMCM
15 <https://ccieroot.files.wordpress.com/2015/07/152.png>
16 <https://ccieroot.files.wordpress.com/2015/07/162.png>
17 <https://ccieroot.files.wordpress.com/2015/07/172.png>
19 <https://ccieroot.files.wordpress.com/2015/07/191.png>
That is it it will ask you to install the Cisco Unified CCX Desktop
Configuration
20 <https://ccieroot.files.wordpress.com/2015/07/201.png>
Now Assign the user i create in CUCM which is UCCX as the UCCX Admin
21 <https://ccieroot.files.wordpress.com/2015/07/212.png>
Now Go Back to CUCM and assign to the User an IPCC Extension so you can
see the Agent in the resource of UCCX Resource page
23 <https://ccieroot.files.wordpress.com/2015/07/232.png>
you can go to
Subsystem – RmCm – Resource and Assign it one by one
or
Subsystem – RmCm – Assign Skills to do it all at one
lets go by the second option
29 <https://ccieroot.files.wordpress.com/2015/07/291.png>
30 <https://ccieroot.files.wordpress.com/2015/07/301.png>
32 <https://ccieroot.files.wordpress.com/2015/07/322.png>
39 <https://ccieroot.files.wordpress.com/2015/07/391.png>
by default the Competence is 5 by default you can create your own
i will use the default
44 <https://ccieroot.files.wordpress.com/2015/07/441.png>
Now if you go to CUCM you will find the CTI Port has been Created
Device – Phone
45 <https://ccieroot.files.wordpress.com/2015/07/451.png>
the software will open, i used the default script icd.aef to edit
and there is a small button like an Arrow
2 <https://ccieroot.files.wordpress.com/2015/07/210.png>
called new variable
Name the Variable and write the Voice Mail Number that you want to use
in our case we used the name: Voice Mail and the Number : 5555
48 <https://ccieroot.files.wordpress.com/2015/07/481.png>
49 <https://ccieroot.files.wordpress.com/2015/07/491.png>
then Choose an option to forward the call to Voice Mail once it reach 30
second
the delay is 30 second by default so we only need to add the forward option
50
<https://ccieroot.files.wordpress.com/2015/07/501.png>
51
<https://ccieroot.files.wordpress.com/2015/07/512.png>
52 <https://ccieroot.files.wordpress.com/2015/07/522.png>
53 <https://ccieroot.files.wordpress.com/2015/07/532.png>
58 <https://ccieroot.files.wordpress.com/2015/07/581.png>
now create a wav welcome message and upload it also to the system
you can create a welcome message by iphone and then convert it in your
PC, i use WavPad Sound Editor
Application – Prompt Management – en_US folder then Upload
61 <https://ccieroot.files.wordpress.com/2015/07/613.png>
Finally the Application were everything will be collect there and also
add a trigger number which is the number will call the whole system
Application – Application Management
63 <https://ccieroot.files.wordpress.com/2015/07/631.png>
64
<https://ccieroot.files.wordpress.com/2015/07/641.png>
65
<https://ccieroot.files.wordpress.com/2015/07/651.png>
66 <https://ccieroot.files.wordpress.com/2015/07/661.png>
67 <https://ccieroot.files.wordpress.com/2015/07/671.png>
Now go back to CUCM and check the user that been created in the initial
Setup in UCCX and assign the CTI Port to the CTI Admin and Associate the
phones to RmCm Admin
68 <https://ccieroot.files.wordpress.com/2015/07/681.png>
69 <https://ccieroot.files.wordpress.com/2015/07/691.png>
71 <https://ccieroot.files.wordpress.com/2015/07/712.png>
72 <https://ccieroot.files.wordpress.com/2015/07/722.png>
73 <https://ccieroot.files.wordpress.com/2015/07/732.png>
Now Create the Call Handler with the same Variable number that been
created in the UCCX which is the Voice Mail Number
in our case is 5555
go to Call Management – System Call Handler – Add new
75 <https://ccieroot.files.wordpress.com/2015/07/751.png>
Last thing you need to create a Transcoder since UCCX call will be
transferred to CUC
you need to configure it in Router Side and CUCM Side
first configure it in router
78 <https://ccieroot.files.wordpress.com/2015/07/781.png>
Then Add the Transcoder to a media resource group and a media resource list
Media Resource – Media Resource group
81 <https://ccieroot.files.wordpress.com/2015/07/813.png>
Now Assign the Media Resource List to the Same Device Pool so it will
Transcode the Calls
System – Device Pool
85 <https://ccieroot.files.wordpress.com/2015/07/851.png>
And that is it
the System is ready to go
Standard
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