Michelle Henry

115 Waterfern Way Orleans, ON, Canada K4A 0T4

Cell: 613-720-2094 E-Mail: mhenr080@uottawa.ca

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Summary
I am a dedicated and highly motivated graduate from the University of Ottawa in the Conflict Studies and Human
Rights program. I am currently in my second year in the Teacher’s Education Program. I am well organized and
detail oriented with an ability to grasp new information quickly. I have great communication and interpersonal
skills and I am able to work effectively either alone or as part of a team.

Education
 Teacher’s Education Program at the University of Ottawa Fall 2016-Winter 2018

 B.Sc.Soc. spécialisé en études des conflits et droits humains

(Conflict Studies and Human Rights) Graduated in 2012

 École Secondaire Catholique Beatrice-Déloges, Ottawa, ON September 2006-June 2012

Skills
 Strong organizational skills with attention to detail
 Strong interpersonal skills
 Strong communications skills, both oral and written, in both English and French
 Strong knowledgeable and experience in computer operations and applications including Microsoft Windows
and the Microsoft office suite of products such as Word, PowerPoint, Excel & Outlook

Experience
APEX (Association of Professional Executives of the Public Service of Canada) Receptionist & Administrative
Assistant May 2016- Current
 Provide outstanding client service; answering telephone calls and taking messages
 Update database “CRM” on a daily basis
 Processing yearly membership forms for executives
 Created a step-by-step membership process document

Practicum at St. Anthony’s School February 2017-April 2017

 Two months teaching full-time in two kindergarten classrooms

Community Service Learning at St. Anthony’s School September 2016-February 2017

 Academic program where I contributed to the community by allocating over 130 hours in a kindergarten
classroom

Massage Addict Ottawa Orleans August 2015-August 2016

 Provide outstanding client service; answering telephone calls and booking appointments
 Welcome clients by greeting and orienting them to the Clinic upon arrival
 Maintain a working knowledge of all Massage Addict services
 Provide administrative support to the Clinic such as data entry, filing preparing forms and documentation for
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new and existing clients

 Work with the Microsoft office suite of products, creating, searching, verifying, and updating information, or
processing information related to Massage Addict
 Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic
guest-facing areas, including the reception area and treatment rooms

The Real Canadian Superstore-Joe Fresh Clothing (Sales Associate) August 2013-August 2015
 Acquired excellent organizational skills by juggling multiple responsibilities; merchandizing, cleaning, overstock
while providing client service
 Developed various problem solving and diplomacy skills in regards to clients merchandise returns and concerns
 Very detail oriented and tasked regularly with creating clothing displays highlighting new merchandise

Regal Lifestyle Portobello Retirement Community (Receptionist) September 2008-August 2013

 Welcoming visitors, monitoring logbook and issuing visitor badges
 Provide information to perspective clients by answering questions and inquiries
 Build and maintain communication among the various departments
 Responsible for the receipt and cataloguing of monthly rental cheques
 Maintain office supplies inventory, placing orders when items run low
 Collect, review, analyze, identify, distribute and file incoming/outgoing documents, mail, electronic images,
faxes, emails, voice mail messages or incoming calls and reports within appropriate timeframe and initiate the
required action
 Provide administrative support for the activities program (communiqués, posters, daily activities, etc.) such as
data entry, filing and preparing documents
 Work with the Microsoft office suite of products, creating, searching, verifying, and updating information, or
processing information related to Regal Lifestyle Portobello Community
 Coordinate administrative requirements for the scheduling of internal or external meetings and assists in the
preparation of power point presentations
 Completing scheduled tasks and create and action new tasks as required during the evening shift
 Ensure a tidy and organized entrance and atrium area
 Responsible for locking the entrance doors and engaging the alarm system at the end of the evening shift

Certificates
 Police Record Check with the Vulnerable Sector
 Workplace Hazardous Materials Information System (WHMIS) Certificate

References available upon request