Documente Academic
Documente Profesional
Documente Cultură
Note: To identify the appropriate model for your analysis, you have to find out three pieces of information:
1: Customer arrival rate (l)
2. Service rate (m)
3. Number of servers
Important: the unit for both l and m has to be consistent (both in per hour or per minute or other time unit
Note to user: when you first start this workbook, Excel may ask you if you want to enable the macros. Ju
Page 1
models
M/M/s/b
Exponential
Multiple
Limited
Page 2
M-M-1
Inputs
Units of time hour
Arrival rate (l) 15
Service rate (m) 20
Outputs
Mean time between arrivals 0.067
Mean time per service 0.05
Traffic intensity 0.75
Summary measures
Utilization rate of server 75.0%
Average number of customers waiting in line (nl) 2.25
Average number of customers in system (ns) 3
Average time waiting in line (tl) 0.15
Average time in system (ts) 0.2
Probability of no customers in system (P0) 25.0%
Page 3
M-M-1
(Change if necessary)
cusomters per hour
cusomters per hour
hour
hour
customers
customers
hour
hour
(this is the probability of empty system)
Page 4
M-C-1
Inputs
Unit of time hour
Arrival rate (l) 0.6
Service rate (m) 1
Outputs
Mean time between arrivals 1.667
Exact time per service (no variability) 1
Traffic intensity 0.6
Summary measures
Utilization rate of server 60.0%
Average number of customers waiting in line (nl) 0.45
Average number of customers in system (ns) 1.05
Average time waiting in line (tl) 0.75
Average time in system (ts) 1.75
Probability of no customers in system (P0) 40.0%
Page 5
M-C-1
hour
hour
customers
customers
hour
hour
Page 6
Model 4: Multiple servers with infinite waiting room
Inputs
Unit of time hour
Arrival rate (l) 25 customers per hour
Service rate (m) 6 customers per hour
Number of identical servers (s) 5 servers
Outputs
Mean time between arrivals 0.040
Mean time per service 0.1666666667 hour
Traffic intensity 0.8333333333 hour
Summary measures
Average utilization rate of server 83.3%
Average number of customers waiting in line (nl) #VALUE! customers
Average number of customers in system (ns) #VALUE! customers
Average time waiting in line (tl) #VALUE! hour
Average time in system (ts) #VALUE! hour
Probability of no customers in system (P0) #VALUE! (this is the probability of empty system)
Probability that all servers are busy #VALUE! (this is also the "percentage who wait in queue")
Probability that at least one server is idle #VALUE! (this is also the "percentage who don't wait in queue")
Inputs
Unit of time min
Arrival rate (l) 67 customers per min
Service rate (m) 87 customers per min
Number of servers (s) 2 servers (Note: The maximum capacity in system is
Buffer (waiting room) size 10 customers equal to number of servers plus waiting room size)
Outputs
Mean time between arrivals 0.015 min
Mean time per service 0.0114942529 min
Traffic intensity 0.3850574713
Summary measures
Average utilization rate of servers #VALUE!
Average number of customers waiting in line (nl) #VALUE! customers
Average number of customers in system (ns) #VALUE! customers
Average time waiting in line (tl) #VALUE! min
Average time in system (ts) #VALUE! min
Probability of no customers in system (P0) #VALUE! (Probability of empty system)
Probability of rejecting a customer (balking rate) #VALUE! (Reject rate)
Effective arrival rate #VALUE! (Entering rate)