Questionnaire

Dear Participant,
You are invited to participate in this study titled “Factors affecting end user’s satisfaction towards
Panjeree Practice Books” being conducted by students from East West University. This research is
conducting for academic purpose. Your participation in this study is voluntary. Your name and
personal information will remain strictly confidential and will not appear in any published reports or
journal articles.

Demographic Questions

Put tick mark () on right option

1. Gender

a) Male b) Female

2. Age

a) Below 10 yrs. b) 11-15yrs. c) 16-18yrs. d) Above 18yrs.

3. Occupation

a) Student b) Teacher

4. Education

a) Primary b) Junior c) S.S.C d) H.S.C e) Graduate

5. Version

a) Bangla b) English

Psychographic Questions

6. Do you use practice books besides from academic books?

a) Yes b) No

7. Do you prefer Panjeree practice books for academic learning?

a) Yes b) No

9. For which reason you prefer panjeree practice books?

a) Contents b) Quality c) Digital features d) Brand value

10. For which subject you choose panjeree practice books?

a) Bangla b) English c) Science d) Social Studies e) other………….. (Please specify)

 The following sections contain a number of statements relating to your satisfaction
towards Panjeree Practice Books

Please tick (√) in the appropriate box that represents your perception on each statement:

Strongly Disagree Disagree Neutral Agree Strongly Agree

(1) (2) (3) (4) (5)

Contents are affecting end users’ satisfaction towards Panjeree Practice Books

Sl. Statements 1 2 3 4 5
No.
11. Contents of panjeree English practice books carry an
enriched vocabulary collection which is quite satisfactory
for me
12. I am satisfy as panjeree practice books write their contents
in simple text for easy understanding
13. In my opinion, Panjeree is quite convincing to increase
fluency as its contents is full of comprehension
14. I am satisfy as solution of panjeree practice books gives
proper elements (figures, diagrams, pictures, tips, extra
notes) in their contents
15. I am satisfy that Panjeree practice book’s contents precisely
choose the most appropriate words (phrases, idioms,
speech)
16. I am happy that contents of panjeree practice books provide
step by step guideline for preparing lessons easily

Quality is affecting end users’ satisfaction towards Panjeree Practice Books

Sl.
No. Statements 1 2 3 4 5
17. Panjeree practice books deliver standard solutions
consistent with creative writing make me satisfy
18. I am happy that panjeree practice books present difficult
materials in an standard and effective way
19. Panjeree practice book’s solutions make conception very
clear which increase my satisfaction level
20. According to me, Panjeree is an excellent practice books as
it is maintain up-to-date information
21. Students are satisfied as panjeree is an excellent
knowledgeable and well-informed practice books
22. Students are satisfied as panjeree provides every solution in
a very organized way to find out problems easily

Digital features are affecting end users’ satisfaction towards Panjeree Practice Books

Sl. Statements 1 2 3 4 5
No.
23. Mobile app ‘POLE’ works as an alternative of practice
books which makes students happy
24. Online exam provides extra chance to check exam’s
preparation anytime anywhere through computer,
smartphone which increase student’s satisfaction level
25. I am happy that English listening practice provides
opportunity to improve listening alongside books reading
26. I am happy as Shikkha Guru provides video classes for
better clarity
27. Digital question bank provides extra questions,
suggestions, notes by E-book which saves time and makes
students happy
28. Audio books are for sightless students for better
preparation and makes them very satisfy

Brand value is affecting end users’ satisfaction towards Panjeree Practice Books

Sl. Statements 1 2 3 4 5
No.
29. I am satisfy as publisher of panjeree is very much careful
about the student’s better preparation
30. Students are very much satisfied with the excellent features
of panjeree practice books
31. Panjeree practice books is very much appreciated because
it keeps student’s trust and satisfaction towards practice
books
32. I am happy that panjeree practice books contribute well-
informed and readable practice books towards their
students
33. Panjeree practice books maintain communication for
understanding student’s satisfaction level
34. Quality and diversified characteristics gain student’s trust
and satisfaction which make strong market position of
panjeree practice books